K. ZOHRA NIAZ.docx

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Sheikh Sahir

Contact: +91-09620290007 ~ E-Mail: sahirsheikh110@gmail.com

B.Com (Appeared) ~ with 3 years of work experience


A qualified and result driven professional with demonstrated abilities in striving to help individuals achieve their maximum
potential through dedicated care & commitment while utilizing robust systems & processes to deliver services that are constantly
monitored for expected outcomes
Location Preference: Anywhere

PROFILE SNAPSHOT

To obtain a position with increasing responsibilities where successful & effective work performance will contribute to
the achievement of growth oriented organization.

Soft Skills
● Creative and organized with an ability to manage multiple task in a pressured situation
● Young, energetic and result-oriented offering around Three years of experience in customer service
● Abilities in using independent judgement while managing and imparting confidential information
● Gained exposure in dealing with people and situations tactfully & willingness to learn from people and situations
● A strong communicator, keen observer of details, target oriented and a client oriented professional
● Team Player, Diligent, self-motivated & motivator, committed, hard task master with excellent communication, presentation,
interpersonal and problem solving skills

CORE COMPETENCIES

Performance Management
Relationship Management

ORGANISATIONAL EXPERIENCE

Since October’14 Minacs Private Limited

Key Result Areas:


● Customer Service Representative- Handling and resolving various customer’s queries related to Life Insurance
products of Exide.

Highlights:

● The Initial Assessment of the customers and their Concerns


● Analysing the customer’s requirements
● Providing the correct resolution within the stipulated time

Since July’16 Exide Life Insurance Private Limited

Key Result Areas:


● Supporting Contact Centre team to resolve the customer's query within the stipulated time.
● Vendor management
● Preparing various reports on daily basis for management information.
Highlights:

● Following up with the relative process owners and their cases


● Helping vendors with the quality resolution,
● Managing the Case Progress of customers
● Providing them with external support if required by referring them out for additional support in the respective areas
as defined by the company
● Studying the reports to understand the efficiency of agents, such as average time taken hold time etc. and
passing this to the management level for their analysis

ACADEMIC DETAILS

● B.com from Shyama Prasad College, Calcutta University, Kolkata (results awaited)
● 12th class from Modern School, Kolkata, wbchse with 60% in 2011
● 10th class from Modern School, Kolkata, wbbse with 60.6% in 2005

PERSONAL DETAILS

Date of Birth: 5th Feb. 1993


Present Address: ZHI Lokesh Homes, 3rd Floor, S1, 1428, 6th Cross Rd, HAL 3rd Stage, Kodihalli,
Bengaluru, Karnataka 560008, India
Near - Karur Vysya ATM
Permanent Address: 9/P, Kustia road, Kolkata – 700017
Languages Known: English, Bengali, Hindi & Urdu

*Pls. refer annexure for other details

ANNEXURE
IT SKILLS

● Conversant with MS Office Suite (MS Word, Excel, Outlook, PowerPoint & Publisher)

EXTRACURRICULAR ACTIVITIES

● Have played cricket in the First Division at district level


● Have been the captain of the cricket team in school and college

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