Support Engineer – Evaluation Questions

Welcome!

This assessment will require a considerable amount of time and

effort. So, do not hurry to submit the answers. You can take your
own time to explore and try using each feature that we mentioned
in the upcoming sections before answering.

This assessment will introduce you to Microsoft 365.

Microsoft 365 is like a digital toolbox containing familiar tools like Word and Excel, alongside other
applications like Teams, OneDrive, SharePoint and so on. It helps people to create documents, work
together with others, and stay organized, all online and accessible from anywhere.

In this assessment, we'll be using some features of Microsoft 365. Don't worry if you're unfamiliar with
Microsoft 365. We will equip you with the necessary prior knowledge to perform well in the
assessments.

We have given all the links for your guidance at required places. So please make sure to click and
explore the linked resources

We’d like to mention that your originality and fresh perspective are valuable. We're excited to see how
you envision Microsoft 365 understanding in solving real world problems.

How to submit the answers?

You can go through all the questions in the Sections A, B, C and prepare answers for everything and
keep it ready. Then, finally you can use the submission link given below to submit your answers.

Answer Submission Link: https://link.admindroid.com/Jan24-SupportEvalSubmission

You must submit the evaluation answers before January 16, 2024
(Tuesday) – 7:00 PM.
You will not be shortlisted if the evaluation question is not submitted
on time or if the evaluation submission doesn’t meet our
expectation.

ALL THE BEST!

 Section - A

For the first screening task, we will be exploring Microsoft 365 Admin Center, a place where an
administrator manages all the tools and services of Microsoft 365.

You need to create a trial M365 tenant to explore Admin Center by following the instructions in
the below blog.

Blog: https://m365scripts.com/microsoft365/how-to-create-a-trial-microsoft-365-tenant/

• You must use your name only for the username as well as company name, tenant name,
etc. wherever asked while following the instructions in the blog.
• The admin username and password you use for this procedure will be required for the
upcoming interview rounds. So, make sure to save it privately.

After completing the steps in the above blog, you would have opened the Microsoft 365 Admin
Center!

“You are an M365 admin now and can perform all the actions that a real-life M365 admin can do, in
the opened M365 Admin Center”

In the left side of your Admin Center, you would see sections listed namely 'Users', 'Groups' and so on,
with 'Health' section being the last. Inside each section, there will be various features like, inside
'Users' section, there are ' Active users', ' Guest users', and so on.

Hope you’d have checked some of the sections of the Admin Center and got an understanding about
it. Now, let’s dive into the assessment.

Disclaimer: Be creative and practical! Any answers from internet/AI/created by someone else would
straightaway make you disqualified.

Question 1: Imagine you are your college's administrator for a day, what would be the feature in the
Admin Center, that you would use. Also, tell us how you would use that feature to meet a particular
responsibility or task that you have as an administrator of your college.

Question 2: Describe in short what Microsoft 365 Admin Center is?

Question 3: Do you think your college can use this Microsoft 365 Admin Center? If yes, tell us how
they'll use it. If not, tell us why it won't be useful for your college.

Question 4: Share the name of your M365 tenant, that you created

Question 5: Share the Tenant GUID of the M365 tenant that you created.

Refer the below blog to know how to find the tenant's name and GUID.
Blog link: https://m365scripts.com/microsoft365/how-to-find-your-microsoft-365-tenant-guid-and-
tenant-name/
 Section - B

Search and hunt the internet to get the correct answer for the below questions.

1. You want to create a dedicated space for discussing project ideas with your team. Which platform
in Microsoft 365 you think would allow for focused discussions, sharing PPTs and write-up reports,
sending messages for proper planning related to your project?

a) Microsoft Project
b) Microsoft Planner
c) Microsoft Teams
d) Microsoft email app

2. Imagine that multiple files are shared between faculty and students across emails daily. An
administrator of your college is taken to notice that 100 of 1000 mailboxes in your organization are
out of space due to file storage. What should he do?

a) Checking individual mailboxes manually and send space clearance steps to affected mailboxes
alone
b) Using online reporting tools that can detect the affected mailboxes and then extend storage for
them.
c) Setting up email size limitations in each mailbox individually
d) Sending email request to all staff and students to delete the files if they have space issues.

3. Which report in the Microsoft Admin Center would be useful to see how many emails a user has
sent and received in the past month?

a) SharePoint usage report

b) Teams usage report
c) Exchange usage report
d) Azure user usage report

4. You are a student taking online classes and researching for essays. How could a Microsoft 365
subscription be beneficial?

a) Access academic resources and collaborate on group projects.

b) Organize notes and research materials with advanced document features.
c) Protect your work with online storage.
d) All of the above

5. You are an employee working in an IT company. You forgot your azure AD account password. Which
of the below administrators are dedicated to assist you in such case?

a) Global Administrator
b) Security Administrators
c) Network Administrator
d) Password administrators
 Section - C
Now you need to give a 2-to-3-minute video presentation based on your understanding with respect
to the learnings from Section-A. Explain and demonstrate how you have planned to use Admin Center
for completing the task that you had as an administrator of your college.

Things to Note:

✓ You must download and use ‘Loom App’ for video and screen recording purpose.
✓ Make sure that the system you use will allow Microphone and Camera access without any
restrictions.
✓ Also ensure that the system you use have good internet connectivity.
✓ Use the below steps for guidance on ‘How to download and use Loom’ and finally submit the
shareable video URL in the submission form.

Steps to download and use Loom to record my screen and get the shareable URL?

1. Click this link to download the Loom app. If the app was not downloaded automatically, you
can download the ‘Loom Desktop App’ from this page.
2. In the downloaded location, you’ll find the ‘Loom Setup’ EXE file. Double click the file to
install the EXE.
3. Once installed, you’ll be asked to sign in. Click ‘with Google’ (do not use any other options)
as shown in the below screenshot.

4. It’ll take you to a browser to confirm. Click ‘Yes, this is me!’.

5. Your browser will ask you to allow opening Loom app. Click ‘Open Loom’.

6. It’ll take a few seconds and you’ll see the below app opened. Now, ensure that ‘Full screen’,
‘Webcam’, and ‘Microphone’ is enabled as shown in the below screenshot and then click
‘Start recording’.
7. Your screen will be recorded, and you can see a stop button at the top left corner of the
window. Once you have completed demonstration, you can click on the ‘Stop Button’.

8. Once you stopped, your video will be opened in a browser. Click ‘Copy link’ as shown in the
below screenshot. (If your browser asks you to allow copying to clipboard, please click
‘Allow’.)

9. Once you have copied the link, you’ll have to paste the link in the ‘Section C’ of the ‘Answer
Submission Form’ (You’ll find the link of this form at the start of this document.)