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SIDDHARTH
CHANDPURE

SKILLS
chandpure.siddharth@gmail.  Troubleshooting and problem  Data-driven decision-making
com resolution

 Innovation management  Troubleshooting and problem

9594790003 resolution

Thane, India 400601

linkedin.com/in/
PROFESSIONAL SUMMARY
siddharthchandpure/ Results-driven and seasoned head of operations with a proven track record of
success spanning 7 years in executive leadership and a total of 10+ years within
the operations domain. Committed to fostering a culture of excellence,
Bold Profile continuous improvement, and operational excellence. Achieved a 20% increase
in profitability in just 7 years. Implemented new techniques to drive organic
customer growth, led initiatives to improve employee loyalty and reduce
attrition, and boosted sales by 10% annually. Oversaw the completion of
EDUCATION projects within strict time and budget constraints, while also increasing
turnover by 25% in just 2 years.
Post-Graduation Diploma,
Supply Chain Management
Confederation of Indian
Institutes, Navi Mumbai ACCOMPLISHMENTS
January 2012
 Awarded 3 Times as SME Expert at Insure Upright for exceptional
BBA, Management Studies industry insights and contributions to small and medium-sized enterprise
MCC College, Mumbai, India (SME) solutions.
January 2010  Awarded 7 Times Wall of Fame at SDL in recognition of outstanding
performance and exceeding corporate sales targets.
 Awarded as Pan India Leader at Housing.com , demonstrating leadership
in business growth initiatives and driving top-line revenue across all
LANGUAGES regions.
English

Bilingual or Proficient (C2)

Hindi WORK HISTORY
Advanced (C1) December 2016 - Current
Marathi Insure Upright - Senior Manager - HOD Corporate Sales & Operations,
Mumbai, India
Advanced (C1)  Sales Strategy & Execution : Developed and implemented data-driven
sales strategies that increased corporate sales revenue by 35% year-over-
year, aligning with company objectives.
 Business Development : Leveraged political contacts to penetrate the
B2G sector, successfully securing government contracts in less competitive

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areas and driving significant new revenue streams.

 Operational Leadership : Managed end-to-end operations, including
client onboarding, claims handling, and service quality assurance,
resulting in increase in client satisfaction scores.
 Event Hosting for Financial Literacy : Organized and hosted events on
mutual funds, aimed at boosting sales and raising financial literacy among
corporate clients, leading to increased client engagement and new sales.
 Team Management : Led a team of 45 sales and operations professionals;
implemented a robust training and mentoring program, which reduced
employee turnover.
 Customer Relationship Management : Maintained and enhanced
relationships with key corporate clients, providing proactive solutions and
regular business reviews to identify growth opportunities.
 Process Optimization : Streamlined operational processes, reducing
turnaround times for client requests and claims processing; co-
implemented an automated CRM system for improved workflow.
 Financial Oversight : Managed corporate sales and operations budget,
consistently optimizing resource allocation and achieving cost savings.

October 2014 - September 2016

SDL Multilingual Solutions Pvt. Ltd - Project Management Coordinator, Navi
Mumbai, India
 Project Planning & Coordination : Supported project managers in
planning and scheduling multilingual projects across 16 languages,
ensuring resources and timelines were effectively managed.
 Client Communication : Acted as the primary point of contact for clients
like BOSE & GARMIN, providing regular updates, gathering feedback, and
ensuring alignment with project goals and requirements.
 Team Collaboration : Coordinated with translation, localization, and QA
teams to ensure project milestones were met within specified timelines,
resulting in an average improvement in on-time delivery.
 Documentation & Reporting : Created detailed project documentation,
including timelines, budgets, and client requirements, and provided
weekly progress reports to senior management and clients along with
Quarterly QBR
 Quality Assurance : Worked closely with QA teams to monitor the quality
of translated materials, ensuring linguistic and cultural accuracy to meet
client expectations.
 Risk Management : Identified potential risks in project schedules or
resources and proactively developed contingency plans, reducing project
delays.
 Budget Management : Monitored project budgets and costs, ensuring
resources were allocated effectively and staying within budget constraints.
 Process Improvement : Streamlined project processes by implementing a
centralized tracking system in excel using macros, which improved
workflow efficiency and reduced administrative overhead.
 Stakeholder Engagement : Built and maintained strong relationships
with key stakeholders, including clients, vendors, translators and internal
teams, to facilitate seamless project execution.

October 2013 - August 2014

Housing.com, Locon Solutions - City Manager, Navi Mumbai, India
 Data Leadership : Led a team of 60 Data executives to drive property
listings and client acquisition, achieving more market share consistently.
 Client Relationship Management : Built strong relationships with real

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estate developers, brokers, and high-value clients, contributing to client

retention rates.
 Partnership Development : Forged strategic partnerships with local real
estate agencies and financial institutions, enhancing company's service
offerings and driving co-marketing initiatives.
 Hub & Spoke Model Implementation : Introduced a hub-and-spoke
operational model, optimizing resource allocation and reducing variable
costs by 60%.
 Event Planning & Promotion : Organized property expos and community
events to showcase listings, improving brand visibility and customer
engagement.
 Data Analysis & Reporting : Utilized market and customer data to track
performance metrics, identify growth opportunities, and generate reports
for senior management.
 Brand Ambassador : Represented Housing.com at industry events, acting
as a brand advocate and promoting the platform's value propositions to
potential partners and customers.

September 2011 - October 2013

NHR Logistics - Assistant Manager, Thane, India
 Route Optimization & Fleet Management : Implemented effective route
optimization techniques, reducing fuel consumption; monitored fleet
health and ensured regular maintenance schedules for peak operational
efficiency.
 Vendor & Carrier Coordination : Established strong relationships with
local carriers and vendors, negotiating favorable terms and reducing
transportation costs.
 Operational Planning : Planned daily dispatch schedules, tracked
shipments in real-time, and managed delays to ensure timely deliveries for
clients.
 Data Analysis & Reporting : Analyzed logistics data to identify trends and
performance gaps, providing actionable insights that improved delivery
accuracy and reduced customer complaints.
 Compliance & Safety : Ensured adherence to transportation safety and
compliance standards, minimizing accidents and enhancing the
company's safety reputation.
 Cost Control : Monitored and controlled operational expenses,
successfully reducing overheads by 15% through budget management and
resource allocation.

CERTIFICATIONS
 SQL Projects for Beginners | Great Learning Academy
 Business Intelligence using Power BI | Skill Nation
 Scrum Fundamentals Certified | SCRUM Study
 Foundations of Business and Entrepreneurship | Skill Front
 Six Sigma Yellow Belt | 6SIGMAstudy
 The Fundamentals of Digital Marketing | IAB Europe
 Digital Marketing Fundamentals | SM Study
 Microsoft MS projects 2013 | EPMC

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 Company Business Accountant | IIJT