LAKSHMI SINGHA, Membership No.

S/O-DEBNATH SINGHA,HINCHAGERIA CS-VY5273238

NARAYANDARI
BHAGWANPUR-I MEDEENIPUR
WEST BENGAL
MEDEENIPUR
721655
IN
15-4-2024

Dear LAKSHMI SINGHA,

Congratulations for purchasing CPP FoneSafe Classic and welcome to the CPP family! We thank you for
choosing CPP FoneSafe Classic and hope you will enjoy the b enefits of the membership.

This welcome pack contains all aspects of your CPP FoneSafe Classic membership. Your membership details
and information of the asset purchased by you are mentioned below.

You can access your membership details online by logging into the Members Area at www.cppwebservices.in.
Need further assistance? Connect with us on the contact details mentioned.

To know more about your FoneSafe Classic benefits, turn overleaf.

Thank you again for becoming a CPP FoneSafe Classic member!

Yours sincerely,

For CPP Assistance Services Pvt Ltd.

Prachala Singh
Head of Customer Services

FoneSafe Classic - Membership Details cum Sales Proforma

Membership No. CS-VY5273238 Membership Fee* {in INR} 2787

Start Date - 13-04-2024 End Date - 12-04-2025

Asset Model Type - 419920 Asset IMEI No - 860388069740817

*Includes 18% Goods & Service Tax

l If you are a registered user under the Goods and Services Tax Law and wish to avail the credit of Goods and Services Tax paid by you on our
Memb ership Fee then you are requested to notify your Legal Name, Address and GSTIN within 7 days of receipt of this letter else it shall be
assumed that you are an Unregistered user under the Goods and Services Tax Law.

l Advance payment of Memb ership Fee is the essence of the commencement of our contract with you. Invoice will be generated on
receipt of the Membership Fee.

  





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FoneSafe Classic Advantage
Look what we have in store for you
Your expensive smartphone enables you to communicate, browse, stay connected, transact and
carry out many other day-to-day functions. With your valuable personal information and
confidential data stored on the smartphone, an accidental or liquid damage can be a nightmare!

CPP FoneSafe Classic's unique benefits offers you more than protection for your device:

F-Secure SAFE Device Security (for Smartphone and Tablets only)

F-Secure SAFE Device Security is built to protect you in the online
world. We want you to enjoy life hassle-free - so, explore the
internet, enjoy online shopping, connect with friends and
family and let F-Secure SAFE Device Security keep you
protected.

ZEE5 All Access Annual Subscription

FoneSafe Classic comes with a 12 month LIVE TV
Subscription, which allows You to watch TV
Shows, Originals, Movies, Music and News and
You
much more, on a device of Your choice. love it.
is service is provided by ZEE. We
protect it.
Music subscription
Get a 12-month subscription to Gaana Plus and
listen to your favourite music Ad free on your
favourite devices.

Single number assistance

Just call CPP's customer care at 1860-258-3030 (Monday -
Sunday, 11am to 9pm) for assistance related to your
FoneSafe Classic benefits.

Temporary smartphone replacement service

In case your smartphone is stolen, FoneSafe Classic delivers a
temporary smartphone at your doorstep in select cities across India
(up to a maximum period of 7 days). Just call our call-centre and place a
request.

SONY LIV - Live TV Subscription

CPP FoneSafe Classic comes with a 12 month Sony LIV premium subscription which allows user to
watch live-action of world sports, binge-worthy shows and movies, GEC shows and regional content.

Complimentary protection against accidental and liquid damage*

As a FoneSafe Classic subscriber, you are enrolled into a complimentary add-on benefit of All Risk
Protection under the group policy taken by us. is ensures that your smartphone or tablet is protected
against loss due to accidental damage (including liquid damage) for up to the purchase price of your
device. Your protection starts from the date of purchase of your device and is valid for 12 months.

*You will be enrolled into the complimentary equipment damage protection benefit within seven (7) days of your
membership start date. All risk cover is provided by an Indian General Insurance Company registered with IRDAI under
the group insurance policy for CPP members. Please refer to group policy Terms & Conditions for more details. For 2nd
year (renewal) customers, loss due to accidental or liquid damage is up to 80% of the purchase price of your device
F-SECURE SAFE (for Smartphone/Tablet)
Download Instructions

Logon to https://offer.f-secure.com/cpp and enter the product key printed

below and click Continue:

9YD6NNDT

1. Once the code is verified, please note down/or take a picture of the Code visible
on the screen (if the code is misplaced or you are not able to find it, please visit
the link given above again and enter the product key to get the code), Click on
Download. Create your login account.

2. Enter the subscription code which was visible on the screen when you got the
code verified. 'Click here to start using Internet Security’.

3. Verify your account by confirming the link sent to your e-mail address.

4. Click on 'Add device' and follow the instructions given to complete the ‘Add
device' process.

5. For PC or Mac download the product from there itself or in case of Mobile Devices,
download the F-Secure Internet Security/Total app from the Android or Apple
play stores.

6. Log-in into your F-Secure account using the credentials created in the previous
step, if required.

7. Your F-Secure subscription is now active on your device!

Gaana Plus - Music Subscription
Download Instructions
1. Go to https://gaana.com/redeemcoupon on your web browser
and Sign In
2. Enter the unique coupon code given below

CP5Z16H440AS

3. Download the Gaana App on your smartphone

4. Enjoy your 12 months Gaana Subscription
5. Your one year Gaana Plus subscription is now active! Enjoy
streaming songs, song downloads – an Ad-Free experience!

CPP-CS-JULY2020
ZEE5 - LIVE TV Subscription Download & Usage Instructions

1. Log in or Sign up: Go to ZEE5 Android app or ZEE5 website (www.zee5.com)

and sign in with your mobile number / email id.

2. Visit Plans page: Go to the plans page after logging in.

3. Apply Code: Paste your code in the "Apply Code" section and click "Apply."

4. Enjoy ZEE5: Your pack is automatically activated basis the applied code.

Start enjoying your ZEE5 subscription!

Z5BX507T3H1YWG8HLQF7

Note: Please use the promo code within 90 days of receipt.

Sony LIV - Subscription Download & Usage Instructions

1. Visit https://www.sonyliv.com/activate_offer

2. Sign-in with your mobile number

3. Input the Coupon Code mentioned below and click on Activate Offer

4. Your subscription will be activated

CPPYNCAgejL7ZGgU

Note: Please use the promo code within 90 days of receipt.

Cashless Claim Process Advantages

Pick and Drop Cashless Time bound

Facility Process Repair

Repair from Guaranteed Hassle-free

Brand ASC Repair process

1. In the event of loss insured or beneficiary is required to do following steps:

• An immediate intimation (not later than 48 hours from the date and time of loss) about loss should be given
to insurer or administrator by opting any of the below options :
i. By calling toll free number 1800-267-6661/1860-258-3030
ii. Mail to [email protected].
iii. https://general.bajajallianz.com/BagicNxt/whiteGoodClaims/WhiteGoodClaimReg/home.jsp

2. Once the claim is registered successfully, customer will get a claim intimation number ( eg: OC-22-….)
3. Once claim is registered claimant will get a call back for document collection.

4. Once docs are received and verified decision of claim will be given as below :

Approved Case :

• Partial Loss (approved for repair) - customer needs to submit the repair bill within 7 days for final
reimbursement of claim amount.

• Total Loss (device not repairable) - Customer has to send below requirements to ASP Address:
1. Damage Handset

CPP-FS-WL-JULY-2023
2. Earphone, Charger and USB

Address: as guided by the ASP for particular locations

Product Terms & Conditions 1. You are governed by and must comply with the specific License Agreement and terms and
Terms & Conditions for Your ‘CPP FoneSafe Classic’ Membership (Purchased through BFL) conditions (EULA) of F-Secure as applicable to You.
2. SUPPORTED PLATFORMS: Windows 7 (SP1), Windows 8.1, Windows 10, macOS
Equipment (Mobile Phone or Special Price for BFL customers 10.14
Tier 3 (Mojave) or later, iOS 12.1 or later, Android 6.0 or later. ARM-based tablets are not
Tablet) Price Range (in Rs.) (in Rs. inclusive of taxes)
supported.
Tier 1 Rs. 6000 to Rs.10000 Rs. 1212 4. You must download the F-Secure SAFE application on Your Mobile/Tab and provide the
information required to install and run the F-Secure application on Your device.
Tier 2 Rs. 10001 to Rs.12000 Rs. 1612
F-Secure SAFE is provided by F-Secure and F-Secure may at its discretion, add, modify or
Tier 3 Rs. 12001 to Rs. 20000 Rs. 2137 remove the product features during the Agreement Period for which We cannot be held
liable in any manner.
Tier 4 Rs. 20001 to Rs. 30000 Rs. 2787 A2: ZEE5 All Access Annual Subscription
As a part of this benefit, You will be provided with ZEE5 All Access Annual Subscription
Tier 5 Rs. 30001 to Rs. 40000 Rs. 3812 offered by ZEE, an online portal service with various contents, by way of streaming over the
internet on mobile and similar handheld devices, and by the way of mobile applications. With this
Tier 6 Rs. 40001 to Rs. 50000 Rs. 4912 You can watch Live TV channels, originals, movies, TV shows with quality streaming and a
premium experience.
Tier 7 Rs. 50001 to Rs. 70000 Rs. 5612
For deriving this benefit, You are provided with a unique ZEE5 redemption code in the Pack and You
Tier 8 Rs. 70001 to Rs. 100000 Rs. 7712 are governed by and must adhere to the following specific terms and conditions:
• Your access to and use of the ZEE5 All Access Annual Subscription is subject to Terms of
Tier 9 Rs. 100000+ Rs. 8712 Use, Privacy Policy and all applicable laws, rules, and regulations.
• This subscription is issued and governed by the terms & conditions of ZEE5 All Access
Please read this document carefully. It sets out the information and terms and conditions of
Annual Subscription, as may be amended from time to time. For detailed terms &
Your contract with CPP for the ‘CPP FoneSafe - Classic’ Membership services.
conditions, please visit https://www.ZEE5.com/termsofuse
Please read this document carefully and store it in a safe place
• You consent to the terms of Privacy Policy of ZEE5 All Access Annual Subscription is
available at https://www.ZEE5.com/privacypolicy and agree to the use of Your Personal
Definitions Information in the manner as provided under this Privacy Policy.
Where the following words are used in these terms and conditions, they will have the meanings
shown below: • The redemption code is valid for a period of 3 months from the date of purchase of
Abroad – In a country other than India. Membership.
Agreement – These terms and conditions of the CPP FoneSafe Classic services and any • This offer is not an instrument for payment and shall be used only for the purpose of
subsequent changes thereto. availing ZEE5 All Access Annual subscription on the supported devices. For details
BFL – Bajaj Finance Limited, whose corporate office is at 4th Floor, Bajaj Finserv Corporate please visit https://www.ZEE5.com/termsofuse
Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411014, Maharashtra (and from • Internet service charges applicable as per the plan availed by You from Your telecom
whom You have financed Your CPP FoneSafe Classic Membership Fee) service provider shall be applicable while accessing the ZEE5 All Access Annual
CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground subscription.
Floor Wing A, Golf View Corporate Tower-A, Golf Course Road, Sector 42, Gurgaon – 122002, • Content available on ZEE5 All Access Annual Subscription shall be subject to change at the
Haryana and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi 110019. discretion of ZEE at any time. The content available to view will vary by geographic
location. ZEE may use technology to assess your geographic location.
CMEPL - Culver Max Entertainment Private Limited India (CMEPL) (formerly known as Sony • Please contact ZEE5 at [email protected] for further details or enquiries regarding Your
Pictures Networks India Private Limited). subscription.
Equipment – Your Mobile Phone or Tablet (including iPAD) purchased by You and financed from
BFL Our role in relation to ZEE5 All Access Annual Subscription shall be limited to that of a
Equipment Damage – Damage (accidental or liquid damage) of Your Equipment. mere facilitator, and We shall not in any manner be liable to You for any loss, damage or
F-Secure – F-Secure Corporation and (or) F-Secure Private Limited. compensation in relation to or arising from its use.
F-Secure SAFE - A comprehensive security solution relating to Your mobile phone or tablet A3. Gaana Plus Music Subscription
(including iPAD), which is owned and provided by F-Secure. As part of this benefit, You will be provided with Gaana Plus subscription pack offered by Gaana
Fee – Means the amount inclusive of applicable taxes (as shown in table above) that You pay towards which will enable You to listen & download music on the Gaana Application.
Your Membership. CPP reserves the right to revise its Fee at any point of time. Gaana - Gamma For deriving this benefit, You are provided with a unique Gaana Plus redemption code in the
Gaana Ltd Pack and You are governed by and must adhere to the following specific terms and conditions:
Home – The place where You permanently reside; which You have given Us as Your address while
registering for the Membership • This subscription is issued and governed by the terms & conditions of Gaana, as may be
Member – The person who has purchased and who has called CPP to register for the Membership. amended from time to time. For detailed terms & conditions, please visit https://gaana.
Membership - Your right to use the Service for year for which You pay the Fee, subject to these com/ terms_and_conditions.com
Terms & Conditions or as agreed with You from time to time. • The redemption code is valid for a period of 3 months from the date of purchase of
Mobile Phone – Your mobile or cellular phone Membership.
SIM Card – Means the Subscriber Identity Module card. • This offer is not an instrument for payment and shall be used only for the purpose of
Period of Agreement –The twelve (12) month period from the Start Date. availing Gaana Plus subscription on the supported devices. For details please visit
Start Date – The date on which the Membership commences as set out in Your Welcome Pack which https://gaana. com/faq
We send to You electronically. • Internet service charges applicable as per the plan availed by You from Your telecom
Service – Shall have the meaning given to it in paragraph A below. service provider shall be applicable while accessing Gaana Plus subscription.
Sony LIV – Online streaming services of various contents offered by Culver Max Entertainment • Content available via Gaana Plus subscription shall be subject to change at the discretion of
Private Limited India (CMEPL) (formerly known as Sony Pictures Networks India Private Limited). Gaana at any time.
We, Us, Our – CPP. • Please contact Gaana at [email protected] for further details or enquiries regarding Your
Welcome Pack -Means the Welcome pack You get or We send to You electronically when You have subscription.
purchased the Service containing these terms and conditions and other information relevant to the
Our role in relation to Gaana Plus subscription shall be limited to that of a mere facilitator, and We
Service. shall not in any manner be liable to You for any loss, damage or compensation in relation to or
Year – A period of twelve (12) consecutive months. arising from its use.
You, Your – The Member. A4 : Sony LIV Subscription
ZEE – ZEE Entertainment Enterprises Limited As part of this benefit, You will be provided with subscription of Sony LIV, an online portal service
ZEE5 – Online streaming services of various contents offered by ZEE with various contents by way of streaming over the Internet on mobile and similar other handheld
CPP FoneSafe Classic service is provided by CPP Assistance Services Private Limited, whose devices and by way of mobile applications. With this You can watch Live sports like Cricket, Soccer,
corporate office address is Ground Floor Wing A, Golf View Corporate Tower-A, Golf Course Road, Tennis, eSports, Racing, Fight Sports, and Athletics, Exclusive Sony LIV Hindi Originals that will
Sector 42, Gurgaon – 122002, Haryana in conjunction with its third party suppliers/ service be dubbed and subbed across top Indian languages (Hindi, Malayalam, Tamil, Telugu, Kannada,
providers. Bengali, Marathi, Punjabi).
Should You have any queries about these terms and conditions or Your Membership, You can
contact Us by email at [email protected] or by telephoning Us on 1860-258-3030 You are governed by and must adhere to the following specific terms and conditions:
(between 11 am – 9pm, Monday – Sunday). You can also write to Us at the following address: CPP • This code is issued and is the property of by Culver Max Entertainment Private Limited India
Assistance Services (Pvt) Ltd (CMEPL) (formerly known as Sony Pictures Networks India Private Limited)
P O Box No 826, Kalkaji Post Office, New Delhi – 110019 • This code can only be redeemed in India and is valid for three months from the date of issue.-.
• This code cannot be used/clubbed with an existing subscription / offer on the SonyLIV app
A.Assistance Services: or website or any other source.
A1: F-Secure SAFE (Applicable for Mobile Phone or Tablet only) • This code is non-refundable and cannot be transferred for value or redeemed for cash. It is
You will be offered a comprehensive internet security solution for Your Equipment (mobile phone or not a credit/debit code. This code is not a legal tender & does not entail any civil/criminal
tablet including iPAD), powered and owned by F-Secure, who is a third party supplier/ service liability on CMEPL.
provider and will provide the benefits as mentioned below. F-Secure SAFE key will be provided to • Culver Max Entertainment Private Limited India shall not be held responsible for any
You through the Welcome Pack sent to You electronically or through text message (SMS) to the misuse, theft, transfer occurred after the purchase of the code.
mobile number provided by You. • Any dispute arising with respect to the code will be subject to the exclusive jurisdiction of
competent courts in Mumbai. The existence of any dispute if any will not constitute any
What is provided? claim towards CMEPL.
F-Secure SAFE protects Your Equipment and digital content there in with the features which • Use of this code constitutes acceptance of the terms and conditions as available on https://
include: www.sonyliv.com/terms-of-use.
Threat Protection: F-Secure provides the following features which protect Your Equipment • © 2022 Culver Max Entertainment Private Limited India (formerly known as Sony Pictures
from threats: Networks India Private Limited). All rights reserved.
1. Virus and Malware protection – detects and removes viruses and other internet-based Our role in relation to Sony LIV subscription shall be limited to that of a mere facilitator, and We
threats without affecting Device performance. shall not in any manner be liable to You for any loss, damage or compensation in relation to or
2. F-Secure SAFE brings You the fastest response times to new threats with a combination of arising from its use
the new behavior-based protection technology, DeepGuard, and the latest AI- A5: Replacement Mobile Phone Service
enhanced cloud technologies. If Your Mobile Phone is lost or stolen, and You report this loss to Us and if You request Us to
3. Ransomware Protection provide You with an alternate replacement mobile phone, We will provide You a replacement
4. Protection against harmful apps that may collect, steal, or lock personal data mobile phone for Your interim use, at no extra charge, for a maximum period of seven (7) days after
5. Download protection – automatically scans downloaded applications and application which it will have to be returned to Us. We reserve the right to issue the replacement mobile
updates for threats and removes them. phone to You after checking the authenticity of Your request and based on availability of mobile
6. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they are phones. The replacement mobile phone will be delivered to Your address within twenty-four
plugged into the Equipment (24) hours of Your reporting the loss of Your Equipment to Us. The replacement mobile
7. Browsing Protection: Safe browsing and search. This allows You to browse and explore the phone will be a smartphone in good working condition and You will be allowed to save and
Internet safely. It automatically keeps You on the safe side of the internet protecting their download Your contacts, data and content on the replacement mobile phone. The replacement
security and privacy. mobile phone can be used for period up to seven (7) days. Once You have finished using the
8. Anti Phishing: Browsing protection part prevents access to phishing sites. replacement mobile phone or after a period of seven (7) days from the date of providing the
9. Banking Protection: Banking protection gives You added security for online shopping and replacement mobile phone, whichever is earlier, We will get the replacement mobile phone
banking in a more visible and tangible way. A banner appears when user enters a safe collected from You. For providing this service feature, We will tie-up with a courier/fulfilment
banking or payment site and the connection to the site is secured.
agency that will deliver to and collect the replacement mobile phone from You.
10. Family Rules: Currently, the replacement mobile phone service is provided in Ahmedabad, Bangalore,
• SAFE let’s parents set healthy boundaries for device use. With SAFE, children can Baroda, Bhopal, Calicut, Chandigarh, Chennai, Cochin, Coimbatore, Delhi, Faridabad,
explore the Internet, install apps, and communicate with friends and family safely. Ghaziabad, Gurgaon, Hyderabad, Indore, Jaipur, Jalandhar, Kolkata, Lucknow, Ludhiana,
• Time limits feature sets the boundaries for screen time and bedtime. Madurai, Mangalore, Mumbai, Mysore, Nagpur, Nasik, Pondicherry, Pune, Ranchi, Salem,
• Content filter prevents access to unsuitable online content. Surat, Trichy, Vishakhapatnam, Vijayawada
• New in SAFE is the ability to manage Family Rules through the parent’s mobile app. You agree to maintain the replacement mobile phone provided to You in good working condition at all
times. In the event You damage or do not return the replacement mobile phone within the stipulated
For deriving benefit from the F-Secure SAFE, You must adhere to the following specific terms and period as mentioned above, notwithstanding any other action that We are entitled to take, steps
conditions: will be taken to recover the replacement mobile phone or damages equivalent
 No refund of Fee shall be due on cancellation under any circumstances if You have used any
to the replacement cost of a new similar phone from You, the costs of which recovery may be of the features of the Service or if the cancellation notice is provided after thirty (30) days
added to the phone or recoverable cost from You. from the Start Date.
The replacement mobile phone will, at all times, be Our sole property, and We shall retain
2. We will cancel Your Membership on written notice to You if:
ownership of the replacement mobile phone at all times. The provision of the replacement
3. We do not receive advance payment of the Fee from You (or BFL) on the date it is due; and/or
mobile phone to You by Us is in the nature of bailment for all purposes under law.
4. You have failed to re-pay BFL the full amount paid by BFL to Us on your behalf for Your
You shall be responsible to ensure that Your personal contacts, data and content on the
Membership and We are informed by BFL to cancel your membership
replacement mobile phone are deleted before the phone is collected from You. You cannot hold
5. You damage or do not return the replacement mobile phone provided to You within the
Us liable in any manner if there is any misuse of Your personal data left by You on the
replacement mobile phone. stipulated period; and/or
Please note this service is not available for loss of Your Tablet (including iPads) . •You have at any time: given Us false or materially incomplete information in relation to
A6: Loss Reporting Service - SIM Blocking Your Membership; or committed a material breach of the terms and conditions of Your
If You lose Your Equipment, We will help You with the notifications that You need to make to Membership.
block Your SIM Card. Governing law and Jurisdiction
A7: Identifier (IMEI) and SIM Registration Service These terms and conditions are governed by and must be interpreted in line with the laws of the
If You register Your Equipment IMEI number and SIM Card number with Us, We will hold them safe Republic of India.
should You ever need these details. You and We agree that all the disputes/differences arising out of or in relation to this
A8: Lost PAN Card Replacement Service Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in
Should You lose Your PAN card, We will help You obtain a replacement PAN card free of cost. We Delhi. You and We agree that terms and all other communications will be issued in English.
will liaise with You to send Us the necessary documents required for this to facilitate in Complaints
replacement of Your PAN card. If at any time You want to tell Us about a problem with Your Membership please call Us on
B: General conditions 1860-258- 3030 (between 11 am – 9pm, Monday – Sunday) or You can write to the Complaints
Please read this section carefully as it contains important information. Eligibility Manager at:
The Service is only available to residents of India who are over the age of eighteen (18) years. CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi - 110019 We will
Term of Membership do our best to revert to Your query within 48 working hours. We will also do our best to send you
1. CPP FoneSafe Classic Membership is valid only if it is purchased within fifteen (15) days of communications as relevant from time to time to keep You informed on the progress. If you
purchase of new Equipment think you are not getting a satisfactory response, You may escalate the matter to
2. Membership is available to the person whose name appears in the Welcome Pack only and [email protected]
is non-transferable.
3. You must provide Us with full and accurate information in connection with Your request for Recording calls
the CPP FoneSafe Classic services. We record all telephone calls made to Us. We do this to:
4. Your Membership begins on the Start Date and continues for the period of 12 months in • provide a record of the instructions We have received from You;
return for payment of the Fee. • allow Us to monitor quality standards;
5. Advance payment of the Fees is the essence of the commencement of Our Agreement with • help Us with staff training; and
You. You must repay BFL the full amount paid by BFL to CPP on your behalf for purchase • meet legal requirements.
of Your CPP FoneSafe - Classic Membership. CPP shall have the right to cancel Your All communications and Membership documents will be in English unless otherwise agreed.
Membership without any notice to You if you fail to repay BFL any amount paid by BFL Your consent
towards your CPP FoneSafe -Classic Membership Fees. If for any reason, Our fees is not By entering into this Agreement You hereby expressly accord Your consent and authorize us to
successfully collected from You, We shall cancel your Membership and shall not be collect all the required data/information including any sensitive personal data or information from
responsible to offer any Service under this Membership. You under this Agreement. Prior to providing any information, You have an option not to provide
6. You must report the Equipment Damage to Us by telephone / email within twenty-four the data or information sought under this Agreement by sending to us a written notice to that effect.
(24) hours of discovering the Damage. By entering into this Agreement, You hereby expressly accord Your consent that for the better
7. In case of Mobile Phone or Tablet, You must install the F-Secure SAFE on Your performance of this Agreement We may transfer Your data/information to any city within
Equipment and must have a working data connection. In addition to compliance with the India or to a country outside India as mentioned herein. If We do transfer Your data within or
terms and conditions specified herein, You must comply with the specific License outside India, We will make the appropriate checks to ensure that Your data is adequately
Agreement and terms and conditions of F-Secure for use of F-Secure SAFE. They are protected.
available for review at www.f- secure.com It is hereby clarified that F-Secure SAFE is the Remember that upon request, You have a right to see and review all the personal information We
property of F-Secure and F-Secure will always remain responsible and liable for any hold about You and if found to be inaccurate or deficient shall be corrected or amended as feasible.
services / claims arising from the use of F- Secure SAFE by You. If You would like to request this, please contact our Customer Services Team on 1860-258- 3030
8. Any change or new addition to Your Service shall be intimated to You at least forty (between 11am-9pm, Monday-Sunday). Please note that there will be a separate administration
five(45) days in advance and such change shall become applicable to You from the date of charge for the provision of this information. Please note that We will not be responsible for the
such intimation. However, it is clarified that features of F-Secure SAFE, Gaana, ZEE5 and authenticity of the information provided by You to us as required under this Agreement.
Sony LIV may be added, modified, replaced or removed during the Period of Agreement You have the right to withdraw the consent earlier provided by You with respect to providing
without this advance notice period of forty-five (45) days. Your data/information sought by us anytime while availing the Services. Such withdrawal of the
9. The replacement mobile phone service as specified in section A5 above will be provided only consent shall be intimated in writing to us. However, in the event that You decide not to provide
in select cities in India where this service is available. the data/Information sought by us or withdraw the consent earlier given by You, then We retain
10. You will return the replacement mobile phone to Us as specified in Section A5 above. the right to not provide the services for which such data/information was sought.
Limitations Data Protection Notice
1. Every effort will be made to provide You with the services in line with the terms and We will use the information You provide to:
conditions set out in sections A5 of this Agreement. However, there may be times when it • manage Your Membership;
will not be possible to arrange for this services due to events or conditions that are out of our • collect Fees when due; and
control (i.e. political instability, regularity restrictions, war or natural disaster) or due to • provide the Service to You.
other reasons specified in Section A5 (for replacement mobile phone service), and for We may, from time to time, collect from You or BFL Your personal information (e.g. phone or fax
which We cannot be held liable. Note that services under section A5 of this Agreement numbers, or e-mail id etc.) to update Your records with Us or for the purpose of providing You the
will not be available Abroad. Service.
2. It is hereby clarified that F-Secure SAFE is the property of F-Secure and F-Secure will We may pass Your personal information to our approved suppliers/service providers including our
always remain responsible and liable for any services / claims arising from their use by You. group companies for the purpose of sending correspondence to You and providing some of the
You are governed by and must comply with the specific License Agreement and terms features of the Service to You. We will only pass to them the minimum amount of
and conditions (EULA) of F-Secure as applicable to You. Our role in relation to information required for them to be able to identify You, should You need these Services. Our
distribution of F-Secure SAFE to You shall be limited to that of a mere facilitator, and We shall suppliers will pass Your information (such as Your name, contact details, etc.) to third parties to
not in any manner be liable to You for any loss, damage or compensation in relation to or enable them to assist You only in instances when You require help from them.
arising from the use of F-Secure SAFE. They may contact You by post, landline telephone or, if You have previously agreed, by email or
3. It is hereby clarified that ZEE will always remain responsible and liable for any services/ mobile phone. By taking out Your Membership and by giving Us Your address, phone number and
claims arising from the use of ZEE5 All Access Annual Subscription (Section A2). You will email address, You agree that We and Our approved suppliers/service providers may contact
be governed by the specific Terms and Conditions of ZEE as applicable to you at the time of You using these methods, unless You have told Us not to. If You do not want Your details to be
usage. Our role in relation to this service provided to You shall be limited to that of a mere used for these purposes, please let Us know in writing at any time.
facilitator, and We shall not in any manner be liable to You for any loss, damage or How We protect Your data
compensation in relation to or arising from the use of this service. We take data security very seriously and go to great lengths to ensure that Your information is
4. It is hereby clarified that Gaana will always remain responsible and liable for any protected against unauthorised use of any kind. We have appropriate measures in place to
services / claims arising from the use of Gaana Plus Subscription (Section A3). You will be safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc have been
governed by the specific Terms and Conditions of Gaana as applicable to you at the time of verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for Information Security
usage. Our role in relation to this service provided to You shall be limited to that of a mere Management.
facilitator, and We shall not in any manner be liable to You for any loss, damage or Our suppliers/service providers are vetted to ensure they comply with the necessary data
compensation in relation to or arising from the use of this service. protection protocol before they are approved.
5. It is hereby clarified that Sony LIV subscription is the property of CMEPL and CMEPL will We are continually reviewing and updating Our security procedures as new technologies
always remain responsible and liable for any services / claims arising from the use of Sony become available. All areas of Our website where personal information is collected are secure and
LIV subscription by You (Section A4). This subscription is issued and governed by the terms will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall be
& conditions of CMEPL, as may be amended from time to time. For detailed terms & encrypted using the latest encryption technology commercially available.
conditions, please visit https://www.sonyliv.com/terms-of-use. Our role in relation to Please refer to Our data privacy policy on Our website www.cppindia.com for more details.
distribution of Sony LIV subscription to You shall be limited to that of a mere facilitator, and
Who We may pass Your details to and how they would be used
We shall not in any manner be liable to You for any loss, damage or compensation in relation
Updating Your records
to or arising from the use of Sony LIV subscription. Further, Sony LIV Service streaming We may ask BFL to tell Us about changes in Your contact details / details specifically related to the
software is developed and designed to enable only streaming of content from Sony LIV Services (subject to any disclosure contract in this regard that You may have with BFL) so We can
Service through the Sony LIV Service ready devices. This software may vary by device and update Your Membership records.
medium, and functionalities may also differ between devices. This software is licensed to you
Providing the Service
pursuant to these Terms and solely for the purpose of using Sony LIV Service and for no When You take the Membership, We pass Your personal details to Our approved suppliers/
other purpose whatsoever. CMEPL does not warrant the performance of the software, service providers to provide some of the services described in Section A. We will only pass to them
including its continuing compatibility with Sony LIV Service. Any unauthorized use of the the minimum amount of information required for them to be able to identify You, should You need
software is strictly prohibited and Sony LIV Service reserves the right to not provide the these services. Our suppliers will pass Your information (such as Your name, contact details, etc.) to
software (including updates) to you at any time and to discontinue the ability to access Sony third parties to enable them to assist You only in instances when You require help from them.
LIV Service through such software at any time, without prior or any notice. When you use We may pass Your personal information to Our approved fulfilment and courier vendors so that
Sony LIV ready device, you expressly represent that you have the express authority to use We can send correspondence to You and provide some of the features of the Service to You.
such device and be liable for any transaction conducted through such device on the Site.
Marketing and Market Research
Sony LIV streaming software permits only streaming of the content available on Sony LIV To avoid contacting You unnecessarily about products or services You may already have, We
services and restricts the download and storage of such content. will compare Your details with information on prospect files prepared by Our business partners.
6. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which When We do this We may need to tell Our business partners/third party suppliers/service
might occur to You due to wrong submission of any information to Us by You or if are providers that You have subscribed for the Service or hold a product with Us and disclose
unable to provide the Services to You for reasons beyond Our control or even after enough personal data to allow Our business partners/third party suppliers/service providers to
reasonable efforts made by Us. identify You on these files.
Payment We and Our approved suppliers/service providers may also use Your personal information to
1. You (or BFL) must pay the Fee to Us on the date it is due and/or You must re-pay BFL the full contact You about goods and services that might interest You or invite You to take part in
amount paid by BFL to Us on Your behalf for Your Membership. market research surveys. You may be contacted either by post, phone or e-mail for these
2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your purposes. If You would prefer this not to happen, please let Us know when You register, or call Us at
CPP-FS--T&CS-MAY2023

existing Membership. any time if You change Your mind.

Cancelling Your Membership Grievance regarding Data Protection issues
If at any time You want to tell Us about a problem, discrepancy or grievance regarding Your
1. You have a right to cancel Your Membership at any time during the period of agreement. If personal data/information/details or the processing thereof, please call Our designated
You exercise this right to cancel then Your Membership will be cancelled immediately and grievance officer Ms. Prachala Singh on 1860-258-3030 (between 11 am – 9pm, Monday –
any payment of Membership Fees made by You (or BFL on Your behalf) will be Sunday) or You can also write to Our grievance officer at:
refunded to You (or BFL) as the case may be, as per the terms agreed with BFL. CPP Assistance Services (Pvt) Ltd P O Box No 826, Kalkaji Post Office, New Delhi – 110019 Our
The refund of Membership Fee will be as per the following refund grid: grievance officer will do his best to expeditiously redress any issues/grievance that You may
Within 30 days: Rs. 100 will be deducted and balance membership fees will be refunded | have within a period of thirty (30) days from the date of receiving Your grievance.
Between 31 and 360 days: 60% of membership fees will be deducted and balance
membership fees will be refunded | After 360 days: No refunds
 ALL RISK POLICY WORDINGS

TERMS AND CONDITIONS

Whereas the insured described in the schedule hereto has made a proposal to Bajaj Allianz General Insurance Company Limited (hereinafter called the
Company) containing certain particulars and statements, which shall be the basis of this contract and be considered as incorporated herein for the Insurance
hereinafter contained and has paid the premium as consideration for such insurance. Now this policy witnessed that subject to the terms, exceptions,
limitations and condition contained herein or endorsed hereof the Company agrees to indemnify the Insured if at any time during the period of insurance the
Property described in the schedule but not exceeding in the aggregate the total sum insured specified in the schedule
DEFINITIONS:
The following words or terms shall have the meaning ascribed to them wherever they appear in this Policy, and references to the singular or to the masculine
shall Include references to the plural and to the female wherever the context so permits:
1. “Insured” means the person named in the Schedule i.e the purchaser of the Insured equipment.
2. “Beneficiary/User”: The purchaser, whose name is as shown on the Invoice. However his / her Spouse, Children, Siblings &Parents can use the equipment.
3. “Insured Equipment” Product as shown on purchase Invoice such as Mobile Handset & Laptops
4. “Burglary” means unforeseen and unauthorized entry to or exit from the insured premises by forcible and violent means or following assault or violence
or threat thereof to the insured or to the members of his family [which are detectable,shown and proved] with the intention to steal content there from.
5. “Theft” means the unforeseen and unauthorized entry to or exit from the Insured Premises which is detectible and evident,using no aggressive or violent
means, with the intent to steal Contents there from.
6. “Deductible/Excess” means the amount stated in the Schedule which shall be borne by the Insured in respect of each andevery Claim made under this
Policy. The Company’s liability to make any payment under the Policy is in excess of theDeductible.
7. “Policy” means the proposal, the Schedule, the Policy documents and any endorsements attaching to or forming partthereof either on the effective date
or during the Policy Period.
8. “Policy Period” means 12 months period from the date of purchase.
9. “Schedule” means the Schedule attached to and forming part of this Policy.
10. “Sum Insured” means the amount stated in the Schedule, which is (save as expressly stated to the contrary) the maximumamount (regardless of the
number of amount of Claims made or the number of the Insured’s who make a Claim) for anyone Claim and in the aggregate for all Claims for which the
Company will make payment in relation to the Cover to whichthe Sum Insured relates during the Policy Period. The Sum Insured should represent the
Purchase Invoice of the InsuredEquipment.
SCOPE OF COVER: All risk cover predominantly covering Fire and Allied Perils, Accidental Damage, Electrical and Mechanical Breakdown caused by
accident, Transit and Any Other Fortuitous Cause subject to following exclusions.
Excess for partial loss:
Up to the claim amount of Rs 20,000- excess 5% of the claim amount subject to a minimumof Rs 500.
Up to the claim amount of Rs 20,001 to Rs 50,000- excess 5% of the claim amount subject to a minimumof Rs 1000.
For claim amount more than 50,000- excess 5% of the claim amount subject to a minimumof Rs 1500 .
Excess for Total losses : Nil
Geographical Scope : Anywhere in India
EXCLUSIONS: The Insurer shall not be liable for:
1. Any Loss or damage and any manufacturing defect that is covered by a supplier, dealer or under any manufacturerwarranty and as a result of attack by
unauthorised software/virus, software faults owing to which a Handset/Laptopfails to operate and damage by Wear and tear, moth, vermin or gradual
deterioration, inherent defect or from anyprocess of cleaning or repairing or renovating or maintenance.
2. Loss/Damagewhich is cosmetic in nature and does not result into complete stoppage of/or functioning of equipment.
3. Any consequential loss of whatsoever nature. Penalties of delay or detention or in connection with guarantees ofperformance or efficiency.
4. Handset/laptop lost under mysterious circumstances, lost, fallen, disappearance/missing of handset/laptop, forgottenor misplaced or left unattended.
5. Intentional overloading or strain, over-running or excessive pressure, excessive charging, Scratching, denting and Cracking is excluded unless caused by
accidental externalmeans.
6. Cost of Replacement and internal leakage of the Battery, damage to accessories and SIM card / memory card unlesscaused by an insured peril to the
Handset/Laptop.
7. Improper handling, dismantling, fitting adjustment, repair alteration or modification not approved by themakers/manufacturers and / or the agents of
makers/manufacturers or use of such handset/laptop contrary to thedirectives of the makers/manufacturers and/or this agents
8. Any loss or damage to the Insured property or to the general public and/or legal liability arising out of immoral orunethical use of Handset/Laptop.
9. Damage to or Theft of, or costs or charges, when repairing or replacing aerials or battery chargers where these itemsare the only part of the Handset/
Laptop that have been Damaged or stolen and Any loss related to indemnification forthe Value added services
10. Loss or damage due to theft or attempted theft by any employees of the insured or loss or damage occasionedthrough the wilful act of the insured or any
employee or the wilful act of any other person with a connivance of theinsured or any employee.
11. Loss of Handset/Laptop resulting from or caused by theft, or attempted theft from unlocked vehicles or rooms andduring the hire or loan of the insured
Handset/Laptop to a third party.
12. Loss of Handset/Laptop in case ownership is transferred to the person other than the “Beneficiary” as per thedefinition mentioned above.
13. Any consequence arising from War, War like operations (whether War declared or not) , Act of Foreign Enemy,Hostilities, Civil War, Rebellion, Insurrection,
Civil Commotion, Military usurped power, Seizure, Capture, Confiscation,Arrest. Restraints and or Detainment by order of any Government or any other
Authority and other standardexclusions related to nuclear weapons and ionising radiations as per policy wordings.
14. Electromagnetic field (EMF) Exclusion: The policy does not apply to, have no liability hereunder to the insured inrespect of personal injury, bodily injury or
illness of a person, loss or damage to property, or advertising liability arisingout of, exposure to any electric, magnetic and/ or electromagnetic field of any
frequency, whether the same be caused or allegedly caused by the insured’s power lines or otherwise.
15. TERRORISM DAMAGE EXCLUSIONWARRANTY: Notwithstanding any provision to the contrary within this insurance it isagreed that this insurance
excludes loss, damage cost or expense of whatsoever nature directly or indirectly caused by,resulting from or in connection with any o act of
terrorismregardless of any other cause or event contributingconcurrently or in any other sequence to the loss. For the purpose of this endorsement an
act of terrorism means anact, including but not limited to the use of force or violence and / or the threat thereof, of any person or group(s) ofpersons
whether acting alone or on behalf of or in connection with any organization (s) or government(s), or unlawfulassociations, recognized under Unlawful
Activities (Prevention) Amendment Act, 2008 or any other related andapplicable national or state legislation formulated to combat unlawful and terrorist
activities in the nation for the timebeing in force, committed for political, religious, ideological or similar purposes including the intention to influence any
government and/or to put the public or any section of the public in fear for such purposes. The warranty also excludes loss, damage, cost or expenses of
whatsoever nature directly or indirectly caused by,resulting from or in connection with any action taken in controlling, preventing, suppressing or in any
way relating toaction taken in respect of any act of terrorism. If the company alleges that by reason of this exclusion, any loss, damage, cost or expenses is
not covered by thisinsurance the burden of proving the contrary shall be upon the insured.
In the event any portion of this endorsement is found to be invalid or unenforceable, the remainder shall remain infull force and effect
CONDITIONS
This Policy and the Schedule shall be read together as one contract and any word or expression to which a specific meaning has been attached in any part of this
policy or of the Schedule shall bear the same meaning wherever it may appear.
1. Every notice or communication to be given or made under this Policy shall be delivered in writing to the Policy issuing Office of the Company.
2. The Insured shall take all ordinary and reasonable precautions for the safety of the property Insured and maintain it in efficient condition. The company shall
have at all times free and full access to examine the insured property or any part thereof.
3. The Policy shall be void and all premium paid hereon shall be forfeited to the Company in the event of mis description, misrepresentation or non-disclosure
of any material particular.
4. The Company shall in no case be bound to accept notice of any transfer of interest arising hereunder and nothing herein contained shall give any right
against the Company to any person other than the Insured except to a transferee approved by the company.
5. Duties and Obligations after Occurrence of an Insured Event:
a. Upon the occurrence of any loss or damage likely to give rise to a claim under this policy the Insured shall immediately on the discovery thereof give notice in
writing to the Company setting forth as early as possible the circumstances under which it occurred and the manner in which it was brought to his knowledge.
b. The Insured shall within fourteen days of the occurrence further deliver to the Company detailed particulars of the various kinds of property damaged and
every part thereof together with a specification showing the actual intrinsic value of each of the various articles and things so damaged and the nature and
extent of the damage.
c. The Insured shall also furnish all such explanations, plans, vouchers, proofs of ownership value, loss and damage and in its absolute discretion require for the
substantiation of the claim and the evidence of the Insured shall not of itself be deemed sufficient proof by the Company of a claim under this Policy.
6. If the property hereby insured shall at the time of the happening of Any loss or damage be collectively of greater value then the sum insured thereon, then
the Insured shall be considered as being his own Insurer for the difference and shall bear a rateable proportion of the loss or damage accordingly. Every item, if
more than one, of the Policy shall be separately subject to this Condition.
7. If any claim under this Policy is found to be fraudulent in any Respect or if any fraudulent means or devices are used by the Insured or anyone acting on the
Insured’s behalf to obtain any Benefit under this Policy, all benefits under this Policy shall be Forfeited.
8. Contribution: If at the time of any loss or damage there shall be any other subsisting insurance against such loss or damage, the Company shall not be liable
for more than its retable proportion of such loss or damage.
9. Subrogation: The Insured and any claimant under this Policy shall at the expenses of the Company do and concur in doing
and permit to be done all such acts and things as may be necessary or reasonably required by the Company for the purpose of enforcing any rights and remedies
or of obtaining relief or indemnity from other parties to which the Company shall be or would become entitled or Subrogated upon the Company paying for
or making good any loss or damage under this Policy whether such acts and things shall be or become necessary or required before or after the insured’s
indemnification by the Company.
10. Fraud: If the claim be fraudulent or if any fraudulent means or devices be used by the Insured or anyone acting on Insured’s behalf to obtain any benefits
under this Policy or if any destruction or damage be occasioned by the willful act or with the connivance of the Insured, all benefits under this Policy shall be
forfeited..
BASIS OF LOSS SETTLEMENT
Partial Loss : Maximum liability for each Insured Equipment shall be cost of repair, subject to excess. If the repair cost or maximum liability at the time of loss
exceeds the total loss settlement, Insurer shall settle the claim on total loss under BER (Beyond Economic Repair).
Total Loss : Maximum liability for each Insured Equipment shall be Sum Insured, subject to depreciation depending on age of insured equipment from date of
purchase at the date & time of loss.
Depreciation Chart. Applicable only for Total loss cases [To any instrument / component]

Completed Age of the Item Depreciation %

0 to 3 months 15% of Purchase price

3 months to 6 months 25% of Purchase price

6 months to 1 year 35% of Purchase price

Maximum of 2 claims shall be addressed by the Insurer, during policy period; subject to maximum value of Sum Insured at the time of loss and prior claim is
partial loss.
If the repair or replacement value is more than the compensation payable, beneficiary has to bear the difference between repair or replacement value and
approved amount.
Reinstatement of Sum Insured.
• In the event of settlement of claim on total loss basis, the Insurance cover offered under this policy for that particular handset will cease.
• In case of multiple partial losses, total liability of all claims put together will not exceed the sum insured mentioned on the face of the policy.
Salvage:
The Insurer shall, upon settling the claim of admission of liability for the claim, be entitled:
on the happening of loss or Damage to the Handset/Laptop insured (in case of total loss), to take and keep possession of the Handset/Laptop damaged /
recovered and to deal with the salvage in a reasonable manner.
• Salvage is mandatory if the value of repair bill is more than Rs 12000, in case insured fails to provide the same, 10% of claim amount will be deducted.
• Salvage is mandatory in case of total loss.
Note: Please keep original copy of Invoice, Charger, Head-phone, User manual and other accessories handy in case of total loss claim. These will be required to
be submitted to the Insurance Company. Claim may get prejudiced if original accessories are not submitted.
CLAIM PROCEDURE
In the event of loss insured or beneficiary is required to do following steps:-
• Contact on Toll-free 1800102030
• We authorise your claim
• Schedule pick-up
• Assured pick-up
• Time bound repair
• Guaranteed ASC repair
• Pay your contribution and complete KYC
• Convenient dispatch
• Enjoy your device
1. Register claim by using any of the following
a. By calling helpline number 1800102030
b. By sending SMS to 52040 with format (’BAAR’) . You will receive call back within 24 hours
c. By sending email to [email protected]
d. By visitng web page www.BAAR.in
e. Register claim via “BAAR Claims App” download the same by clicking https://bit.ly/3aJF0Gv
2. Post claim registration, Upload KYC* using below option
a. via web page www. BAAR.in - hps://www.bajajallianzallrisk.in/upload-claim-documents.php
b. Upload KYC via “BAAR Claims App” download the same by clicking https://bit.ly/3aJF0Gv
3. Once claim get in- principally approved, an out call will be done to schedule pick-up
4. Device pick -up from customer’s given address
5. Post device received to hub, estimate from brand authorised service center will be arranged and customer will be notified via payment link to excess
amount in case claim approved under partial loss
6. Device will be repaired and returned to the customer
Note: In case claim approved under total loss, customer to courier the device box, charger, USB, headphone etc to address communicated over email. Customer
can upload the payment documents using above mentioned document uploading options.
Claim Settlement:
• Claim settlement should be only self-repair by the customer at authorized service center only.
• All required document for the process of claim settlement will be as per the list below.
FOR DAMAGE CLAIM:
• The event need to be notified to administrator with proximate cause or reason of loss within 48 hours of incident.
• Duly filled & signed Claim Form.
• If the damage handset is beyond economical repair, same to be certified by the authorized service center that the handset is beyond repair.
• 3 photos of damage handset (1 photo showing IMEI No. and other 2 showing damage)
• ID proof of Mobile purchaser
• NEFT form and Cancelled Cheque.
• On receiving the above document decision on admissibility of the claim and quantum, will be communicated to client by mail or telephonic within 48 hours
of receipt of the document.
Do not get the damaged insured equipment repaired unless intimated over helpline of administrator & further authorized by insurer. Claim may get
prejudiced in case Handsets/laptops are repaired at Non-authorized Service Centres or without prior approval of Administrator.
If claim is approved on repair basis
• Claim Form
• 3 photos of damage handset ( 1 photo showing IMEI No. and other 2 showing damage) ID proof of Mobile purchaser
• Invoice of repair from Service centre for the repaired handset.
If claim is approved on total loss basis
• The event need to be notified to administrator with proximate cause or reason of loss within 48 hours of incident.
• Duly filled & signed Claim Form
• If the damage handset is beyond economical repair, same to be certified by the authorized service center that the handset is beyond repair.
• Invoice of mobile handset
• 3 photos of damage handset (1 photo showing IMEI No. and other 2 showing damage)
• ID proof of Mobile purchaser
• Damage equipment
ALL COMPLETED CLAIM DOCUMENTS TO BE SUBMITTED WITH IN 15 DAYS.
Jurisdiction clause: It is hereby declared and agreed that in case of any claim arising in respect of the property/person(s) hereby insured, the same shall be
settled and paid in India and further that all legal proceedings in respect Of any such claim shall be instituted in a competent court of India only and claim would
be paid in INR only.
Arbitration
• If any dispute or difference shall arise as to the quantum to be paid under this Policy (liability being otherwise admitted)such difference shall independently
of all other question be referred to the decision of a sole arbitrator to be appointed in writing by the parties to or if they cannot agree upon a single arbitrator
within 30 days of any party invoking arbitration, the same shall be referred to a panel of three arbitrators, comprising of two arbitrators one to be appointed
by each of the parties to the dispute/difference and the third arbitrator to be appointed by such two arbitrators and arbitration shall be conducted under and
in accordance with the provisions of the Arbitration and Conciliation Act, 1996.
• It is clearly agreed and understood that no difference or dispute shall be referable to arbitration as herein before provided if the Company has disputed or not
accepted liability under or in respect of this Policy.
• It is hereby expressly stipulated and declared that it shall be a condition precedent to any right of action or suit upon this Policy that the award by such
arbitrator/ arbitrators of the amount of the loss or damage shall be first obtained. d) The applicable law in and of the arbitration shall be Indian law.
• It is also hereby further expressly agreed and declared that if the Company shall disclaim liability to the Insured for any claim hereunder and such claim shall
not, within twelve calendar months from the date of such disclaimer have been made the subject matter of a suit in a court of law, then the Claim shall for all
purposes be deemed to have been abandoned and shall not thereafter be recoverable hereunder.
• In the event that these arbitration provisions shall be held to be invalid then all such disputes shall be referred to the exclusive jurisdiction of the Indian Court
NOTICES
Any and all notices and declarations to the Company shall be submitted in writing and shall be sent to the address specified in the Schedule.
Any and all notices and declarations for Insured’s attention shall be posted to Insured’s address stated in the Schedule.
Renewal
The Company shall not be bound to accept any renewal premium nor give notice that such renewal is due. No receipt for renewal premium is valid except on the
official form issued by the Company.
Entire Contract
This Policy constitutes the complete contract of insurance. No change or alteration in this Policy shall be valid or effective unless approved in writing by the
Company, whose approval shall be evidenced by an endorsement on the Policy.
Governing Law
The construction, interpretation and meaning of the provisions of this Policy shall be determined in accordance with the law of India. The section headings of
this Policy are included for descriptive purposes only and do not form part of this Policy for the purpose of its construction or interpretation.
Resolving Issues
We do our best to ensure that our customers are delighted with the service they receive from Bajaj Allianz. If you are dissatisfied we would like to inform you
that we have a procedure for resolving issues, as mentioned herein below. Please include your policy number in any communication. This will help us deal with
the issue more efficiently. If you don’t have it, please call your Branch office.
First Step
Initially, we suggest you contact the Branch Manager / Regional Manager of the local office which has issued the policy. The address and telephone number
will be available in the policy.
Second Step
Naturally, we hope the issue can be resolved to your satisfaction at the earlier stage itself. But if you feel dissatisfied with the suggested resolution of the issue
after contacting the local office, please e-mail or write to:
Customer Care Cell
Bajaj Allianz General Insurance Co. Ltd
GE Plaza, Airport Road, Yerawada, Pune 411 006
E-mail: [email protected]
If you are still not satisfied, you can approach the Insurance Ombudsman in the respective area for resolving the issue.
The contact details of the Ombudsman offices are mentioned below:

Areas of Jurisdiction Office of the Ombudsman

2nd Flr., Ambica House, Nr. C.U. Shah College, 5, Navyug Colony, Ashram-
Gujarat, UT of Dadra & Nagar Haveli, Daman and Diu Road, AHMEDABAD - 380014
(O)079-27546150, 27546139, Fax:079-27546142
1st Floor, 117, Zone-II, (Above D.M. Motors Pvt. Ltd.)Maharana
Madhya Pradesh & Chhattisgarh Pratap Nagar, BHOPAL - 462 011
(O)0755-2769200, 2769202, 2769201, Fax:0755-2769203
62, Forest Park, BHUBANESWAR - 751 009
Orissa
(O) 0674-2535220, 2533798, Fax:0674-2531607
S.C.O. No. 101,102 & 103, 2nd Floor, Batra Building, Sector 17-D,
CHANDIGARH - 160 017
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, UT of Chandigarh
(O)0172-2706196, 2705861, EPBX: 0172-2706468, Fax: 0172-
2708274
Fatima Akhtar Court, 4th Flr., 453(old 312 ), Anna Salai, Teynampet,
Tamil Nadu, UT–Pondicherry Town and Karaikal (which are part of UT of CHENNAI -600 018
Pondicherry)
(O)044-24333678, 24333668, Fax: 044-24333664
2/2 A, 1st Floor, Universal Insurance Bldg., Asaf Ali Road, NEWDELHI–
Delhi & Rajashthan 110 002
(O)011-23239611,23237539, 23237532, Fax: 011-23230858

Assam,Meghalaya,Manipur, Mizoram, Arunachal Pradesh, Nagaland and Aquarius, Bhaskar Nagar, R.G. Baruah Rd., GUWAHATI - 781 021
Tripura (O)0361-2413525, EPBX: 0361-2415430, Fax: 0361-2414051
6-2-46, 1st Floor, Moin Court, Lane Opp.SaleemFunction Palace, A. C.
Andhra Pradesh, Karnataka and UT of Yanam – a part of the UT of Guards, Lakdi-Ka-pool, HYDERABAD - 500 004.
Pondicherry
(O)040-23325325, 23312122, 65504123, Fax:040-23376599
2nd Flr., CC 27/ 2603, Pulinat Building, Opp. Cochin Shipyard, M.G.
Kerala, UT of (a) Lakshadweep, (b) Mahe – a part of UT of Pondicherry Road, ERNAKULAM - 682 015
(O)0484-2358734, 2359338, 2358759, Fax:0484-2359336

West Bengal, Bihar, Jharkhand and UT of Andeman & Nicobar Islands, North British Bldg. 29, N. S. Road, 3rd Flr., KOLKATA -700 001.
Sikkim (O)033-22134869, 22134867, 22134866, Fax: 033-22134868
Jeevan Bhawan, Phase 2, 6th Floor, Nawal Kishore Rd., Hazartganj, LUC-
Uttar Pradesh and Uttaranchal KNOW - 226 001
(O)0522-2201188, 2231330, 2231331, Fax:0522-2231310
3rd Flr., Jeevan Seva Annexe, S.V. Road, Santa Cruz (W), MUMBAI -
400 054
Maharashtra, Goa
(O)022-26106928, 26106360, EPBX: 022-6106889,
Fax: 022- 26106052

Note: Address and contact number of Governing Body of Insurance Council:

Secretary General - Governing Body of Insurance Council
Jeevan Seva Annexe, 3rd Floor, S.V. Road, Santacruz (W), Mumbai - 400 054
Tel. No.: 022 - 2610 6889, 26106245, Fax No.: 022 - 26106949, 2610 6052,
E-mail ID: [email protected] BAGIC-CLESS-GROWTH-JULY22