NATIONAL COMPETENCY STANDARD &

COMPETENCY BASED TRAINING CURRICULUM

FOR

Computer Hardware and Network Technician

NVQ Level 4
(Competency Standard Code: K72S015)

Developed by;

Validated by;
National Apprentice & Industrial Training Authority
971, Sri Jayawardenepura Mawatha,
Welikada,
Rajagiriya.

Endorsed by;
Tertiary & Vocational Education Commission
“Nipunatha Piyasa”,
354/2, Elvitigala Mawatha,
Colombo 05.

Ministry of Skills Development, Employment and Labour Relations

Section 1 - Introduction

COPYRIGHT

All rights reserved. This book, in whole or any part thereof, should not be reproduced, stored in a
retrieval system or transmitted in any form or by any means-electronic, photo copying, recording or
otherwise without the prior permission of Tertiary and Vocational Education Commission (TVEC)

Copyrights © 2018, TVEC

First publication

First Revision December 2019

Next Revision December 2021

Published by;

Tertiary and Vocational Education Commission

354/2, “Nipunatha Piyasa”, Elwitigala Mawatha,

Narahenpita, Colombo 5, Sri Lanka.
Tel: +94115849291
Fax: +94 112555007
E-mail: [email protected]
Web: www.tvec.gov.lk

Directed by

Ministry of Skills Development, Employment and Labour

Relations

1
Section 1 - Introduction

PREFACE
National Competency Standards (NCS) and curriculum are an essential element for the
implementation of a unified Technical and Vocational Education & Training System for Sri
Lanka and forms the basis for the National Vocational Qualification Framework of Sri Lanka,
which provides for the award of nationally and internationally recognized qualifications. The
NCS are developed in consultation with industry and are designed using a nationally agreed
specific format to maintain uniformity and consistency of standards amongst occupations.

The NCS specify the standards of performance of a competent worker and the various
contexts in which work may take place. NCS also describe the knowledge, skills and attitudes
required in a particular occupation. NCS and curriculum provide explicit advice to assessors
and employers regarding the knowledge, skills and attitudes to be demonstrated by the
candidates seeking formal recognition for the competencies acquired either following training
or through work experience.

NCS focus on what is expected of a worker in the workplace and the curriculum focus the
learning process.

• NCS stress upon the ability to transfer and apply knowledge and skills to new
situations and environments.
• In NCS and curriculum the emphasis is upon outcomes and upon the application of
knowledge and skills, not just the specification of knowledge and skills.
• NCS and curriculum are concerned with what people are able to do and the ability
to do a task in a range of contexts.
• NCS and curriculum include all aspects of workplace performance and not only
narrow task skills. NCS can serve a number of purposes including:
o Providing advice to curriculum developers about the knowledge, skills and
attitudes to be included in the curriculum.
o Providing specifications to Competency Based Assessors about the knowledge,
skills and attitudes to be demonstrated by candidates.
o Providing advice to industry about job functions, which in turn can be used for
the development of job descriptions, performance appraisal systems and work
flow analysis.
The lead organization for the development of NCS and curriculum is the National Apprentice &
Industrial Training Authority. The standards so developed are endorsed by the Tertiary &
Vocational Education Commission as National Documents.

There is a requirement to review the standards within the prescribed period as appropriate as
and when required, with the assistance of relevant industry groups and incorporate the
changes in the National Competency Standards.

Eng. Nazeer Ahamed Mr.R.D.S.Kumararatne

Chairman Director General
National Apprentice & Industrial Training Tertiary & Vocational Education
Authority Commission

2
Section 1 - Introduction

NATIONAL COMPETENCY STANDARD & COMPETENCY BASED TRAINING

CURRICULUM
For
Computer Hardware and Network Technician
NVQ Level 04
(Competency Standards Code: K72S015)

Content Page No.

1. Section 1: Competency Standards Code No.

1. Assemble computer components and install software K72S015U01 5
2. Perform IT Help Desk process K72S015U02 8
3. Perform the basic configuration on Small Office Home K72S015U03 10
Office (SOHO) network
4. Apply IT Infrastructure Security K72S015U04 14
5. Troubleshoot of Hardware, Software and Network K72S015U05 16
6. Perform backup/restore tasks and identify disaster K72S015U06 19
recovery strategies
7. Practice workplace communication and interpersonal K72S015U07 21
relations
8. Apply occupational literacy and numeracy K72S015U08 23
9. Work in Teams K72S015U09 25
10. Practice occupational health and safety procedures in an K72S015U10 27
workplace

2. Section 2: Curriculum Code No. Duration

(Hrs)
1. Assembling a computer and installing software M01 250 31
2. IT Help Desk process M02 70 33
3. Configuration of Small Office Home Office (SOHO) M03
270 35
network/ surveillance system
4. IT Infrastructure Security M04 200 37
5. Troubleshooting Hardware, Networking and M05
350 38
Operating Systems
6. Disaster recovery & Business Continuity M06 120 41
7. Workplace communication and interpersonal M07
18 42
relations
8. Occupational literacy and numeracy M08 30 43
9. Team Work M09 18 44
10. Occupational health and safety procedures in a M10
18 45
workplace

11. Assessment Guide 46

12. Tools, Equipment & Material List 47

3
Section 1 - Introduction

Section 1

NATIONAL COMPETENCY STANDARD

FOR THE OCCUPATION OF
COMPUTER HARDWARE AND NETWORK
TECHNICIAN
NVQ Level 04

Content Page No.

1. Section 1: Competency Standards Code No.

1. Assemble computer components and install software K72S015U01 5
2. Perform IT Help Desk process K72S015U02 8
3. Perform the basic configuration on Small Office Home K72S015U03 10
Office (SOHO) network
4. Apply IT Infrastructure Security K72S015U04 14
5. Troubleshoot of Hardware, Software and Network K72S015U05 16
6. Perform backup/restore tasks and identify disaster K72S015U06 19
recovery strategies
7. Practice workplace communication and interpersonal K72S015U07 21
relations
8. Apply occupational Literacy and Numeracy K72S015U08 23
9. Work in Teams K72S015U09 25
10. Practice occupational health and safety procedures in an K72S015U10 27
workplace

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Section 1: Competency Standards

Competency Unit : Assemble computer components and install software

Unit Descriptor : This unit covers the competencies required to work with
computer hardware and peripherals, assemble, install them as per
the requirement and instruction given in the manual /user guide
ensuring a safety of the system and safe use of related tools and
equipment
Unit Code: K72S015U01
Element/Task Performance Criteria/Standards
1. Prepare for work 1.1 Adhered to industrial health & safety procedures related to
activities the preparation of work activities
1.2 Recommended tools, equipment, software and related
accessories (where necessary)
1.3 Documents related to carryout work are collected from the
relevant authorities
2. Identify 2.1 Customer requirement/s identified by communicating
Computer effectively
Components and 2.2 Configuration of the computer identified as per the
system customer requirement
2.3 Variations of components and their functionalities identified
according to the requirement
2.4 Industry trends identified in computer systems according to
the requirement
3.1 Specifications of the components checked and ensured that
they confirm to the required configuration
3. Assemble a
3.2 Components connected to the motherboard and mounted
computer
inside the casing and installed as per the manufacturer’s
manuals
4.1 Basic Input Output System (BIOS) configured as per the
given instructions
4.2 operating system installation procedures followed as per
4. Configure and the installation instructions
install OS and 4.3 Bootable Device created as per the relevant guidelines
Application 4.4 Disk partitioning and formatting performed according
software to the standard practice
4.5 Device drivers checked and installed as required
4.6 Application software installed according to the
requirements
5.1 Peripheral Devices and their functionality identified as per
5. Install and
the system specifications
Configure
5.2 Compatibility of the devices checked with the existing
Peripheral
system
Devices
5.3 Peripheral Devices installed as per the operational/ user

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

manual
5.4 Functionality of the Peripheral devices checked as per the
operational /user manual

Range/Context:

Competencies in this unit may be performed in a general PC assembling center

Elaboration of terms

Industrial health and safety procedures may include prevailing standards in the workplace
or organization. Rules, regulation and procedures published by Labor department,
Engineering council of Sri Lanka and recommended present practices accepted by the
above authority

Documents may include service/ user manual and technical diagrams

Specifications of the components may include check the user manuals of the relevant
hardware part
Bootable Device may include Windows or Linux based, CD/DVD, Pen drive, Network boot
(Windows deployment services), disk clone
Peripheral Devices may include DVD/CD Drive (optical drives), Mouse, Keyboard, Monitor,
Printer, Scanner, Projector, etc

Critical aspects
The assessment must confirm that the candidate is able to:
 Assemble components according to the given specifications
 Install operating system and software
Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer
 PC Assembly Workbenches
 Anti-Static table Mat
 Related user manuals provided by
manufacturer
 Professional computer hardware
tool kit
 Anti-Static Wrist Strap
 Flat Head Screw Driver
 Philips Screw Driver
 Pliers
 Operating systems, application
software
 driver software
 PPE

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills ,Worker behavior/Attitude/Soft skills

 Basic electricity & Electronics  Planning and organizing skills
 computer Components and  Ability to understand and explain
peripherals specifications product standards and specifications
 Computer types and usage
 Ability to read and interpret basic
 proper use of tools
 setup and configuration of instructions in English
peripherals devices  Use of tools
 Occupational health & safety  Reading Skills
procedure  Communication and presentation Skills
 Waste disposal methods  Team Working
 PPE  Problem solving skills
 Use of personal protective equipment

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Perform IT Helpdesk process

Unit Descriptor : This unit covers the competencies required to support End Users
by performing IT help desk process
Code: K72S015U02
Element/Task Performance Criteria/Standards
1. Prepare for 1.1 Adhered to industrial health & safety procedures related to
work activities the preparation of work activities
1.2 Documents related to carryout work are collected from the
relevant authorities

2.1 Service Level Agreements (SLA) identified as per the

2. Identify quality organizational policy
requirement 2.2 Service Level Agreements followed as per the SLA manual
2.3 Helpdesk procedures followed as per the quality standards
3.1 Requests for technical assistance in person responded via
phone, chat or email
3.2 Technical hardware and software issues diagnosed and
3. Assist customers resolved and user advised on appropriate action
3.3 All help desk interactions logged according to the
organizational procedure
3.4 Situations requiring urgent attention escalated and identified
4.1 Hierarchy of the IT helpdesk reporting guidelines followed
4.2 Issue and escalation procedure handled according to the
organizational procedure
4. Initiate issues 4.3 Ticket closing procedure followed as per the organizational
tracking tools procedure
4.4 Records of Frequently asked questions (FAQ) and the
complaints/issues maintained as per the organizational
procedure
Range/Context:

Competencies in this unit may be performed in an IT Support Environment of small and

medium level enterprises

Elaboration of terms

Industrial health and safety procedures may include prevailing standards in the workplace
or organization. Rules, regulation and procedures published by Labour department,
Engineering council of Sri Lanka and recommended present practices accepted by the
above authority

Documents may include service/ user manual and technical diagrams

Service Level Agreements may include Contract between a service provider and its internal
or external customers

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Helpdesk procedures may include an effective IT support policy includes information about the
level of service that the help desk provides.

Critical aspects
The assessment must confirm that the candidate is able to:

 Aware relevant Service Level Agreements (SLA)

Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer / Laptop

 Internet Facility
 HelpDesk Software (Eg. osTicket/Jira service desk)

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills Worker behavior/Attitude/Soft skills

 Helpdesk support process  Oral and written communication skills
 Helpdesk ticketing software  Learning skills
 Service level agreement
 Customer service orientation
 Organizational procedures
 Problem analysis
 Problem-solving
 Adaptability
 Team interaction
 Planning and organizing
 Attention to detail
 Stress tolerance

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Perform the basic configuration on Small Office Home

Office (SOHO) network
Unit Descriptor : This unit covers the competencies required to configure
the basic network settings
Code: K72S015U03
Element/Task Performance Criteria
1. Select network type and 1.1 Network topologies identified according to the
components customer requirement
1.2 Host, networking devices and peripherals
configured as per the network
1.3 TCP/IP configured as per network
2. Use Network commands 2.1 Structured cabling Tools selected according to the
and Tools network purpose
2.2 Network connectivity verified using basic
commands
3. Install & configure 3.1 Integrated services Routers (ISR) configured
Network Devices according to the requirement
3.2 Wired and wireless end devices installed and
configured as required
3.3 Firewall and Proxy features in software Configured
as per the customer requirement
4. Configure server roles/ 4.1 Workgroup and Domain Network Configured
Network Services according to customer/ requirement
4.2 Active Directory/LDAP service configured according
to the customer requirement
4.3 Users and polices managed as per customer/
requirements
4.4 Server roles/ Network services configured as per
the customer/ requirement
5. Configure network 6.1 DVR with Cameras Installed and Configured as per
monitoring and the customer requirement
Surveillance system 6.2 NVR with IP Cameras Installed and Configured as per
the customer requirement
6.3 Remote Monitoring Application Installed and
Configured as per the customer requirement
6. Configure and manage 7.1 Network connectivity on mobile devices Configured
mobile devices as per configuration guidelines
7.2 Email configuration on mobile devices configured as
per requirement

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Range/Context:

Competencies in this unit may be performed in an environment of setting up Physical

Network Infrastructure, routers, switches, ISP Devices and configuring Active
Directory/LDAP including other directory services.

As well as Setting up Web Server, Proxy server and Data Base Server, Cloud Infrastructure
and cloud Services and Surveillance System.

Elaboration of terms

Network topologies may include Star, Bus, and Ring topology

Host may include End devices which are directly connected to the network
Networking Devices may include Routers, switches, Access point, etc
Structured cabling Tools may include Tools which are used for prepare network. Eg.
Crimping Tool, Cable Tester, etc
Firewall and Proxy features may include port forwarding, IP blocking, URL and content
filtering
Software may include PFsense, clearOS, squid proxy, zentyal
Basic commands may include ipconfig/ifconfig, ping, nslookup, traceroute/tracert, etc
Domain Network Environment may include one or more computers are servers. Network
administrators use servers to control the security and permissions for all computers on the
domain

Server roles/ Network services may include

- DNS (Windows Server)
- DHCP (Windows Server)
- File Server (Windows Server)
- Print Server (Windows Server)

Remote Monitoring may include Simple network management protocol (SNMP) based
network monitoring applications eg. PRTG, ZABIX, CACTI, etc.

Critical aspects

The assessment must confirm that the candidate is able to:

 Identify network topologies and logical addressing

 TCP/IP configuration
 Use basic network commands

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

 Use wired and wireless network

Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer / Laptop

 Server Computer
 UPS
 Network Printer
 Hammer drill
 Codeless Drill (Codeless Screw Drive)
 Network Switch
 Wireless Access Point
 Multi-meters
 Soldering Iron
 Soldering Stands
 De Soldering Pump
 Ladder
 Smart Phone
 CCTV Test Monitor (Portable)
 4 Channel DVR with CCTV Camera (Complete pack)
 4 Channel NVR with IP Camera (Complete pack)
 Wire Stripper
 Tone Probe
 Network Cable Tester
 Crimping Tool
 Punch Down Tool
 Krone Tool
 Flat Head Screw Drive
 Philips Screw Drive
 Claw Hammer
 Pliers
 Flash drives ,CD, DVDs
 Measuring Tape (Recommended 100m)
 Relevant software
Eg.
o Windows & Linux client Operating System
o Windows Server Operating System
o Linux Server Operating System
o Device Drivers
o PFsense, clearOS, squid proxy, zentyal
o PRTG, ZABIX, CACTI

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills Worker behavior/Attitude/Soft skills

 Network types & its usage  Ability to understand and explain
product standards and
 Basic Mathematical operations
specifications
and numbering system (Decimal,  Ability to read and interpret basic
Binary, Octal, Hexa) instructions in English.
 Communication/ transmission  Use of Equipment
media  Communication skills
 Following best practices of  Writing Skills
Installing & configuring equipment  Team Works
and software  Numerical skills
 Surveillance system Setup &  IT Literacy
configuration  Measurement Skills
 Server Roles and Services  Use of personal protective
 Cloud Computing equipment
 Occupational Health and Safety
procedure
 Awareness of IP address
 LAMP Server (CentOS)
 WAMP (Windows Server)
 WDS (Windows Server)
 LADP server
 Cloud computing (OpenStack,
VMware, AWS,GCP,Azure)
 Office 365, Gsuite

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Apply IT Infrastructure Security

Unit Descriptor : This unit covers the competencies required to create and apply
security practices ethically and legally
Code: K72S015U04
Element/Task Performance Criteria
1. Identify Security 1.1 Security threats and vulnerabilities identified according to
Essentials the organizations’ IT infrastructure
1.2 Security best practices identified as per the organizational
infrastructure security policy

2. Apply Anti- 2.1 Available anti- malware software in the industry selected as
malware software per the customer/ environment and requirement
for computers 2.2 Anti-malware software installed and configured as per
guideline
2.3 Patch update performed according to the installed software
3. Prevent cyber 3.1 Latest cyber threats described as per the organizations’ IT
threats infrastructure
3.2 Prevention from cyber threats carried out as per
organizational practices
4. Carry out 4.1 Vulnerability Assessment Tools Selected as required
Vulnerability 4.2 Vulnerability scanned by using selected vulnerability
Assessment Assessment Tools
4.3 Vulnerability Patches applied to resolve the vulnerabilities
detected
5. Follow Ethical 5.1 Available Ethical and Legal Consideration identified as
and Legal organizational requirement Customer made aware on
Considerations importance of Software License
5.2 Customer made aware on cyber laws according to the
country, region and state
Range/Context:

Competencies in this unit may be performed in an information security environment of

small and medium level enterprises

Elaboration of terms

Anti- malware software may include prevention, detection and removal of malicious
software from computer systems and devices

Cyber threats may include social engineering attacks (Eg. Phishing, tailgating, spam, etc)

Vulnerability Assessment may include vulnerability identification, Analysis, Risk

Assessment, Remediation

Ethical and Legal consideration may include the current industry ethics

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Software Licensing may include according to the current industry

Critical aspects

The assessment must confirm that the candidate is able to:

 Identify security threats

 Identify ethical and legal requirement of software

Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer / Laptop
 Internet Facility
 Antivirus software
 Vulnerability Assessment Tools (Eg.
OpenVas, NESSUS, Nmap, Zenmap)

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills Worker behavior/Attitude/Soft skills

 IT literacy  Reading /writing skill
 Install system and application  Communication skills
software  Team work
 Identification and prevention from  Analytical skills
threats and vulnerabilities  Handling vulnerabilities assessment
 ICT laws and acts tools
 Practical use of tools
 Software Licenses

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Troubleshoot of Hardware, Software and Network

Unit Descriptor : This unit covers the competencies required to troubleshoot
and reinstall hardware, software and network system issues
Code: K72S015U05
Element/Task Performance Criteria
1. Diagnose & Identify 1.1 Customer / client communicated to identify problem
faults and repair history if available
1.2 Cause of the fault in Hardware, software or network
identified following specified procedure
1.3 Customer informed of the repair /replacement
necessary with estimated cost, and approval obtained
to proceed with the repair.
2. Perform repairs to 2.1 Required compatible hardware components installed
rectify faults and configured as required
2.2 Required network/surveillance system components
installed and configured as required
2.3 software related issues rectified
2.4 Operating system and/or applications updated/ re-
installed as required.
3. Check system for 3.1 Re-installed hardware or network/ surveillance system
performance components checked for standard performance.
3.2 Re-installed software checked for standard
performance.
3.3 Operation of any new devices checked for inter-
operability with existing hardware/software
3.4 Findings, actions and outcomes reported and
documented as per the organization procedure
Range/Context:

Competencies in this unit may be performed in troubleshooting of hardware, peripherals,

network, surveillance system components, operating system and software

Software related issues may include operating system issues, software packages issues

Critical aspects

The assessment must confirm that the candidate is able to:

 Fault diagnoses and reinstall

 Software / hardware component compatibility
 Safe attending to the reinstall

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer / Laptop
 Server Computer
 Standby UPS
 Scanner
 Network Support Printer
 Unmanageable Network Switch
 KVM (Keyboard, Video, Mouse) Switch
 Wireless Access Point
 Multi-meters
 Soldering Iron
 Soldering Stands
 De Soldering Pump
 Cleaning Brush
 Magnify Glass
 Android Smart Phone
 CCTV Test Monitor (Portable)
 4 Channel DVR with CCTV Camera (Complete pack)
 4 Channel NVR with IP Camera (Complete pack)
 Hot Air Gun
 DC Power Supply Unit
 Power Supply Tester
 Multi Card Reader
 Blower
 Workshop Table
 Anti-Static Wrist Strap
 Anti -Static Brush
 Wire Stripper
 Tone Probe / Network Cable Tester
 Crimping Tool
 Punch Down Tool
 Krone Tool
 Flat Head Screw Drive
 Philips Screw Drive
 Claw Hammer
 Pliers
 Relevant software
Eg.

o Windows client/server Operating System

o Linux client/server Operating System
o Device Drivers
o Software firewall (Eg:PFSence, Zentyal)
o Windows Proxy Server (Eg:CCProxy)

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

o Linux Base Proxy Server (Eg:Squid, Zentyal)

o LAMP Server (Linux, Apache, MySQL, and PHP)
o WAMP Server (Windows, Apache, MySQL, and PHP)
o LDAP / Active Directory server
o Private Cloud (Eg:OpenStack, VMware)
o Public Cloud (Eg:AWS,GCP,Azure)
o office 365, Gsuite

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills Worker behavior/Attitude/Soft skills

 Troubleshooting procedure  Analytical Skill for hardware /network
 Job card / workorder troubleshooting
 Error signal (visual & audible)  Communication skills
 Minimum Hardware  Reading / writing skill
Requirements for specified  Team work
software  Reporting and recording
 CLI (Command Line Interface)  Use of personal protective equipment
Commands and related tools
 Basic mathematical
operation/numbering system
 Safety procedure

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Perform backup/restore tasks and identify disaster recovery

strategies
Unit Descriptor : This unit covers the competencies required to perform
backup/restore tasks and identify disaster recovery strategies to
ensure Business Continuity
Code: K72S015U06
Element/Task Performance Criteria
1. Select the 1.1 Customer consulted and requirements identified
proper storage 1.2 Customer advised on the necessity of backing up data regularly
media and the options available for doing this.
1.3 Appropriate storage media selected to suit the capacity of the
data and the organization requirement
2. Perform Backup 2.1 Type of backup and restore techniques identified as per
and Restore organization requirement
data 2.2 Data backed up/restored using the specified procedure
2.3 Automatic backup procedures set up as per the organization
requirement
3.1 Customer advised on the importance of the backup/restore
3. Ensure
procedures and disaster recovery plan
availability of
3.2 Customer advised on backup frequency based on the business
disaster
requirement
recovery plan
3.3 Customer advised to keep off-shore backups.

Range/Context:

Competencies in this unit may be performed in taking backups & restoring, and testing the
knowledge of disaster recovery & Business Continuity plan

Elaboration of terms

Type of backups may include full backup, incremental backup

Critical aspects

 Ability to backup/restore data on a PC

 Setup automatic backup procedures and advise the customer on backup and restore
procedures.
 Ability to identify disaster recovery and business continuity plan

Tools/Instruments & Equipment/Documents/References/Standards:

 Personal Computer/Laptop
 Backup tools (Eg: Acronis, Red Gate, Cloud Berry, VEEAM
Backup)

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

 Cloud storage {Eg: AWS S3, AWS Glacier)

 Virtual Tape Libraries

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills Worker behavior/Attitude/Soft skills

 Usage of backup/restore  Analytical Skill
methods, tools and devices  Communication skills
 Type of Backup  Reading / writing skill
 Disaster recovery plan  Team work
 Business continuity plan

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Section 2 - National Competency Standard for Computer Hardware and Network Technician

Unit Title: Practice workplace communication and interpersonal relations

Unit Descriptor: This unit covers the competencies required to co-operate with
others, interact effectively and deal with information within the
workplace
Unit Code: K72S015U07
Element Performance Criteria
1.Co-operate with 1.1 Work is performed in co-operation with others in a friendly
others in performing & courteous manner
work 1.2 Verbal and non-verbal communication are used
appropriately
1.3 Ideas, opinions and interactions are shared & respected
appropriately
1.4 Work is performed in co-operation with team members and
related technical staff appropriately
2.Work with people 2.1 People of a variety of backgrounds are accepted without
of diverse prejudice
backgrounds 2.2 Respect for cultural, ethnic and gender differences are
practised appropriately
3. Obtain record and 3.1 Effective questioning, active listening, reading and speaking
convey workplace skills are used to gather information
information 3.2 Information and ideas are transferred without distortion
3.3 Work place interaction is conducted in a courteous manner
3.4 Approved work instructions are obtained and followed in
appropriate manner
3.5 Collected information are recorded for easy reference
4. Fill work related 4.1 Work related forms and formats is identified appropriately
documents 4.2 Range of forms and formats relating to work is filled
appropriately
4.3 Reporting requirements to supervisor is completed
accurately in accordance with organizational guide lines
and timelines.
Range/Context:

The performance of activities included in this unit may take place in training centre.
Communication will include verbal, non-verbal, written, printed and electronic forms. It
applies to individuals, groups and co-workers as well as others.

Critical Aspects:

The assessment must confirm that the candidate is able to;

 Obtain accurate information from customer/superior/co-workers
 Accurate record of information
 Convey information to relevant parties accurately

21
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Tools/Instruments & Equipment/Documents/References/Standards:

Tools & Equipment Documents/References/Standards:

 Pens/pencils/rulers/calculator  Charts
 Paper/notebooks  Graphics
 Telephones  Memos
 Formats & Forms
 Standard Organizational Procedures
and accepted ethical standards and
norms

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills
 Safety symbols & procedures  Speak clearly and express varied
 Basic English relevant to workplace and ideas
type of work  Write clearly and legibly
 Organisation’s rules, regulations and  Read and understand simple English
procedures relevant to the workplace
 General norms of polite conduct  Write simple explanations in English
 Forms of address appropriate to customers language
and persons in different positions  Communicate effectively using the
 Basic knowledge of customs and practices telephone
of different ethnic and religious groups  Perform simple calculations
 Good telephone manners Make simple sketches
 Basic understanding of gender issues

22
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Unit Title : Apply occupational literacy and numeracy

Unit Descriptor: This unit covers the competencies required to apply literacy and
numeracy to participate effectively in activities in the workplace
Unit Code: K72S015U08
Element Performance Criteria
1.Employ basic 1.1 Computation skills are demonstrated using decimal, Binary,
mathematics to Hexa and Octal numbers
complete work tasks 1.2 Key concepts and principles of mathematics are applied to
and solve problems understand and solve workplace calculations.
1.3 Key concepts and principles of basic Geometry are applied to
understand their use in the workplace.
1.4 Computation skills are demonstrated related with work
activities
2.Communicate 2.1 Adequate vocabulary is maintained for everyday tasks
ideas in writing according to nature of work
2.2 Written material is produced to convey intended message in
familiar work context
2.3 Appropriate units, codes and symbols are selected according
to purpose of written material
3. Read range of 3.1 Adequate vocabulary is maintained to read range of written
written materials materials according to workplace requirements
3.2 Appropriate units, codes and symbols are interpreted for the
purpose of reading
3.3 Information are gained from text integrated with own
knowledge in order to create meaning
Range/Context:

Activities included in this unit may take place in a training centre, and will include but not be
limited to reading reports, instruction sheets, technical manuals and other types of written
material in English, writing in English sentences, and performing simple work related
calculations employing basic mathematical operations.

Critical Aspects:

The assessment must confirm that the candidate is able to;

 Interpret written material accurately
 Convey ideas clearly and correctly in writing
 Adopt appropriate method in mathematical calculations

Tools/Instruments & Equipment/Documents/References/Standards:

Tools & Equipment Documents/References/Standards:

 Pens/pencils  Charts
 Paper/notebooks  Manuals

23
Section 2 - National Competency Standard for Computer Hardware and Network Technician

 Calculator Memos
 Formats & Forms
Accepted rules of grammar and
syntax
Fundamental principles of mathematics

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills
 Grammar, spelling and syntax  Write clearly, legibly and correctly
 Mathematical representation of physical  Read and understand simple English
quantities relevant to the workplace
 Basic Mathematical operations  Write simple sentences in English
 Adequate technical vocabulary in English  Perform simple calculations
 Principles of basic of Geometry  Draw simple Geometrical views
 Basic knowledge of new trends in IT sector

24
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Unit Title : Work in teams

Unit Descriptor : This unit covers the competencies required to work collaboratively
and in cooperation with others, and identify roles & responsibilities
of members of the team
Unit Code: K72S015U09
Element Performance Criteria
1.Understand team 1.1 Formal and informal teams and their roles and limitations
role and scope are identified in the job site
1.2 Responsibilities, characteristics and relationship of team
members are explained to accomplish team goals

2.Participate as a 2.1 Different forms of communication are used with team

team member members to contribute to team objectives
2.2 Appropriate contribution (participation) is made to the team
to meet team goals
2.3 Safety of team members is ensured when performed work
operations appropriately
2.4 Different viewpoints and ideas are respected as required to
meet team goals
2.5 Collective decisions are accepted as required to meet team
goals
3. Maintain 3.1 Individual’s role and responsibility within the team is clearly
productive group identified
relations 3.2 Other’s roles and responsibilities are identified and
understood
3.3 Harmonious relations are maintained and respected within
the team and with others
3.4 Team relationship is maintained to understand target
completion and score zero accidents

Range/Context:

The performance of activities included in this unit may take place in training centre and will
include but not be limited to identifying individual’s and other’s roles and responsibilities
within the team and maintaining harmonious relations.

Critical Aspects:

The assessment must confirm that the candidate is able to;

 Achieve team goals and individual goals
 Follow designated work plan for the job
 Respect to other’s ideas

25
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Tools/Instruments & Equipment/Documents/References/Standards:

Tools & Equipment Documents/References/Standards:

 Depending on the job assigned to  Work plans
the team for the purpose of  Manuals
assessing this unit, required tools,  Handbooks
equipment and material will be  General rules and norms guiding
provided. team behavior

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills
 Simple concepts of team behaviour  Work effectively and comfortably as
 Elementary group dynamics a member of a team
 Basic knowledge in social and  Patience
demographic structures  Understand others

26
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Competency Unit : Practice occupational health and safety procedures in an

workplace
Unit Descriptor : This unit describes the performance outcomes required to
identify and follow safety and emergency procedures in a work
place
It includes the individual’s responsibility for safety and emergency
response in the event of an accident or incident.
Unit Code: K72S015U10
Element Performance Criteria
1. Identify and 1.1 Work place procedure relating to personal safety are
follow workplace identified and followed
safety procedures 1.2 Unsafe situations and hazards are identified and reported
according to workplace
1.3 Machinery and equipment breakdowns are identified and
reported according to workshop procedures
1.4 Fire hazards are identified, different fire protection
equipment and material and their methods of use
identified as required for different types of fires
1.5 Safety signs and symbols are identified and followed
1.6 Work place procedures and safety requirements for
handling and storing dangerous goods and hazardous
substances are identified and followed
1.7 Manual handling procedures and ergonomic parameters
are identified and followed
1.8 Health and Safety awareness programmes are participated
1.9 Appropriate PPE are used/ worn according to
organisation’s requirements & manufacturer’s instructions
1.10 First aid procedures is performed as needed
1.11 Daily and weekly safety & health check list is followed as
per organization requirement
2.1 Electrical, chemical and biological hazards recognized,
2. Identify and identified and reported promptly.
follow workplace 2.2 Regarding illness and accidents are identified and followed
emergency 2.3 Firefighting appliances and equipment are located and
procedures identified for emergency use and application
2.4 Qualified persons are identified for contacting in the
event of an incident, accident or sickness of self, co-
workers, staff, customers and others
2.5 Accident and incident documentation requirements are
followed work place procedures
3.Adhere to good 3.1 Environmental impact of tasks are performed identified and
environmental action taken to mitigate
practices 3.2 Recover, reuse, recycle and reduce procedure are
identified and followed

27
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Range/Context:

Activities included in this unit may take place in a work place, and will include but not be
limited to identifying potential hazards, taking effective preventive action to control or
minimise such hazards, using personal protective equipment, using fire extinguishers and
maintaining records of safety related activities.

Elaboration of terms:

Workshop procedures must include procedures for:

 Selecting and using personal protective equipment (PPE)

 Identifying hazards
 Emergency, fire and accident.
 Regular cleaning of Uniforms

First aid procedures may include but not be limited to treatment of minor cuts, bruises and
burns, applying bandages and tourniquets

Qualified persons must include:

Those holding a current recognized qualification in any of the following:

 First aid
 Cardiopulmonary resuscitation
 Fire warden
 Occupational or work health and safety representative

Critical Aspects:

The assessment must confirm that the candidate is able to:

 Identify potential hazards

 Adhere to safety procedures
 Use most appropriate tools for a task

Tools/Instruments & Equipment/Documents/References/Standards:

Tools & Equipment Documents/References/Standards:

 Safety signs and symbols  Health & safety procedure manual
 Posters  Organisation’s health & safety
 First aid box with essential items procedure manual
 Fire protection equipment  Factories’ Ordinance No.45 of 1942
and its amendments

28
Section 2 - National Competency Standard for Computer Hardware and Network Technician

Required Knowledge, Skills and Worker behavior/Attitude/Soft skills

Knowledge Skills

Individuals must be able to demonstrate  Learning skills to:

knowledge of:
Locate sources of information relating to
Basic aspects of relevant OHS legislation, safety requirements.
including:
 employer responsibilities  Reading skills to:
 employee responsibilities to
participate in WHS practices Interpret information from manufacturer
 employee responsibility to ensure and literature when seeking procedures
own work practices protect the required carrying out work safely.
safety of self, other workers and
other people  Writing skills to:

Manual handling, including: Legibly and accurately enter information

 storing items into work place safety documents and
 planning the lift check sheets.
 using correct lifting techniques
and equipment  Oral communication skills to:

Work place practices, including: Clarify instructions inform personnel of

work place hazards.
 housekeeping  Numeracy skills to:
 observing personal hygiene
 identifying slip hazards and trip Match hazardous material weights and
hazards volumes to safety data sheets (SDS) and
work instructions.
OHS symbols and signs, Machine and
equipment safety, including: 6 Planning and organizing skills to:
 electrical tools, including: Plan own work requirements to achieve
- checking before use required outcomes while working
faulty equipment tagging and isolation according to safety requirements.
procedures
- dangers of using electrical 7 Self-management skills to:
tools around water
Follow work place safety requirements
Emergency procedures, including: without constant supervision identify and
 personnel responsibilities look after own safety.
 Evacuation procedures and
assembly points.

29
 Section 2

CBT CURRICULUM
FOR THE OCCUPATION OF
Computer Hardware and Network Technician

NVQ Level 04

Section 2: Curriculum Code No. Duration Pages

(Hrs)
1 Assembling a computer and installing software M01 250 31
2 IT Help Desk process M02 70 33
3 Configuration of Small Office Home Office (SOHO) M03
270 35
network/ surveillance system
4 IT Infrastructure Security M04 200 37
5 Troubleshooting Hardware, Networking and M05
350 38
Operating Systems
6 Disaster recovery & Business Continuity M06 120 41
7 Workplace communication and interpersonal M07
18 42
relations
8 Occupational literacy and numeracy M08 30 43
9 Team Work M09 18 44
10 Occupational health and safety procedures in a M10
18 45
workplace

30
Module - 1

Module Title Assembling a computer and installing software

Module Code K72S015M01
Module Type Core Competency
Duration (Hrs.) 250 Hours
Learning After completion of this module the trainee will be able to:
Outcomes  describe basic electricity & electronics
 Identify the component of the computer system
 Assemble the computer according to the given Configurations
 Install the Different Operating system using different
methodology
 Install and configure different application software
 Install and configure peripheral devices

Learning Content Theory:

 Introduction to present and future types of computers
 Introduction to the basic electricity & electronics
 Identify the components of the different types of computers
and their functionalities (Form Factor, RAM Types,
Motherboard form factor, Power Supply Form factor, Hard
disk – HDD, SSHD, SSD, PCIe SSD, Adaptor Cards, Processors,
etc..)
 Preparation of workbench and environment before
assembling PC as specified
 specifications of the components and checked to ensure that
they conform to the required configuration
 instructions to install components of the computer adhering
to safety aspects
 Installing different types of OS/es using different methods
- Bootable CD/DVD
- Bootable USB
- Network Boot (PXE)
- Disk Clone
 Disk partitioning and formatting according to the
requirements (NTFS,FAT 32, exFAT, Ext3, Ext4, XFS, APFS)
 Verify Device drivers
 Installing Application software according to the requirements
 installing Peripheral Devices as per given instruction/
Operational Manuals
100 hrs
Practical:
 Soldering and de-soldering
 Measure voltage, current and resistance using multi-meter
 Assemble a basic computer
 Install Operating System using different methods

31
  Install and configure application software
 Install and configure peripheral devices
150 hrs
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Individual practices
 Video clips
 Presentation
Assessment Formative Assessment + Summative Assessment
weightage

32
Module-02

Module Title IT Help Desk Process

Module Code K72S015M02
Module Type Core Competency
Duration (Hrs.) 70 Hours
Learning After completion of this module the trainee will be able to:
Outcomes  Interpret Service Level Agreements
 Resolve customer issues
 Identify and use Issue tracking tools
Learning Content Theory:
 Importance of the SLA (Service Level Agreements)
 Content of the General SLA
- Guaranteed response time (often based on type of call and
level of service agreement)
- Equipment/ Software that is supported
- Where service is provided
- Preventive maintenance (Frequency, work covered)
- Diagnostics
- Commitments of Part availability (equivalent parts)
- Cost and penalties
- Time of service availability (for example, 24x7 or Monday to
Friday, 8 a.m. to 5 p.m. EST)
 Manage inventory of equipment and their service logs
- Configuration
- Location of the equipment
- Warranty expiration
- Service provider
- Preventive maintenance schedule
- Service history logs
- Date and cost of purchase
 Usage of issue tracking tools
30 hrs
Practical:
 Assist and respond to issues
- Diagnose and resolve technical hardware and
software issues
- log all help desk interactions
- identify situations requiring urgent attention
 Use of issues tracking tools
- Recording of issue
- Escalation procedure
- Ticket Closing Procedure
 Maintain FAQ
40 hrs

33
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Individual practices
 Video clips
 Presentation
Assessment Formative Assessment + Summative Assessment
weightage

34
Module-03

Module Title Configuration of Small Office Home Office (SOHO)

network/ surveillance system
Module Code K72S015M03
Module Type Core Competency
Duration (Hrs.) 270 Hours
Learning After completion of this module the trainee will be able to:
Outcomes  Identify networking concept and component
 Handle Network tools properly
 Build the peer to peer and client server network
environment and configure the devices and related
services
 Describe cloud computing concepts
 Install, configure and monitor the surveillance system
 Install, configure and manage the mobile devices within
network infrastructure
Learning Content Theory:
 Principals of Networking
- components and types of computer networks
 basic networking concepts and technologies
- Configure network connectivity between PCs.
 types of topologies
- purpose and characteristics of networking
standards
- LAN topologies
 physical components of a network
- purpose of physical components of a network
 Ethernet standards
- Wired and Wireless Standards
 Networking Standards
- OSI and TCP/IP data models
 Configure unmanageable routers, switches and other
network devices
 Connect and configure client server environment
- DNS
- DHCP
- File Server
- Print Server
- WDS
- LAMP/WAMP
 Introduction to cloud computing
- Types of Clouds
- Cloud Computing Services
- Cloud Computing Architecture
- Virtualization and Cloud Computing:
- Grid Computing Vs Cloud Computing

35
 - Grid Computing and Utility Computing
- Security concerns and proposed security model for
future cloud computing
- Privacy Concern
 Identify different types surveillance system and their
importance
 Identify different types mobile devices and their
importance
100 hrs
Practical:
 Make a straight through cable and cross over cable
 Use punching tools for make network wall outlet or patch
panel

 Configure Router
 Configure Wireless Network Environment
 Configure Network Printer

 Configure a Domain Network Environment

 Configure Active Directory user and polices Management
 Configure DNS, DHCP, File Server, Print Server, WDS,
LAMP/WAMP
 Create cloud-based e-mail (office 365, G-Suite)
 Install and Configure DVR with Cameras
 Install and Configure NVR with IP Cameras
 Install and Configure Remote Monitoring Apps
 Configure and secure mobile devices
 Troubleshoot mobile devices(Factory reset)
170 hrs
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Individual practices
 Video clips
 Presentation
 Simulator
Assessment Formative Assessment + Summative Assessment
weightage

36
Module-04

Module Title IT Infrastructure Security

Module Code M-04
Module Type K72S015M04
Duration (Hrs.) 200 Hours
Learning After completion of this module the trainee will be able to:
Outcomes
 Identify Importance t of computer security and threats
 Use of anti- malware software/tool in industry
 Identify type of Vulnerabilities and cyber threats
 Describe importance of Ethical usage and Legal implications of
unauthorized software/data usage
Learning Content Theory:
 Security threats
 Security procedures
 Importance of installing anti- malware software
 Basics of cyber threats, their effect and prevention method
 Vulnerability and vulnerability assessment tools
 Importance of Ethical usage and Legal implications of
unauthorized software/data usage
- Software Licensing
- Follow country, region, or state, Cyber laws and
company’s policies
- Unauthorized data usage
Duration 80 hrs
Practical:
 Install and configure anti-malware software as specified
 Harden the system
 Identify and install patches for vulnerabilities
Duration 120 hrs
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Video clips
 Presentation
 Virtual Machines
Assessment Formative Assessment + Summative Assessment
weightage

37
Module-05

Module Title Troubleshooting Hardware, Networking and Operating Systems

Module Code M-05
Module Type K72S015M05
Duration (Hrs.) 350 Hours
Learning After completion of this module the trainee will be able to:
Outcomes  Identify Hardware & peripheral related problems
 Identify Network & related devices problems
 Identify OS and Application software issues and troubleshooting
 Identify & troubleshoot surveillance systems related issues
Learning Content Theory:
 Common Hardware issues in components
- Motherboard
- RAM
- VGA
- Hard disk
- Power Supply/Power Adaptor
- Wireless Adaptor card
- Sound Adaptor Card
- Optical Drive
- Processor
- Keyboard
- Touch pad
- Screen/Display
- Interface Ports and Cables
 Common issues in Peripheral devices
- Printers
- Scanners
- Projectors
- UPS
 Common Network Related Issues.
- Switch
- Router
- Access point
- ISP Connectivity
- Network Configurations
- Physical Connectivity
- DNS
- DHCP
- Proxy
- Software Firewall
 Common Operating System Related Issues.
- Startup/Boot Issues
- Drivers
- Blue Screen Error etc..

38
 Common Application related Issues.
- AD-DS
- Anti-malware
- Software Firewall
- LAMP/WAMP
 Action plan
 How to verify the fixes
 Documentation of findings, actions and outcomes
Duration 100 hrs

Practical:
 Troubleshoot the PC and related hardware devices issues
- Motherboard
- RAM
- VGA
- Hard disk
- Power Supply/Power Adaptor
- Wireless Adaptor card
- Sound Adaptor Card
- Optical Drive
- Processor
- Keyboard
- Touch pad
- Screen/ Display
- Interface Ports and
- Cables
 Troubleshoot Issues in Peripheral devices
- Printers
- Scanners
- Projectors
- UPS
 Troubleshoot Network Related Issues.
- Switch
- Router
- Access point
- ISP Connectivity
- Network Configurations
- Physical Connectivity
- DNS
- DHCP
- Proxy
- Software firewall
 Troubleshoot Operating System Related Issues.
Startup/Boot Issues,
Drivers,
Blue Screen Error )

39
  Troubleshoot Application related Issues.
AD-DS
Anti-malware
Software firewall
LAMP/WAMP
 Document findings, actions and outcomes of issues
Duration 250 hrs
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Video clips
 Presentation
Assessment Formative Assessment + Summative Assessment
weightage

40
Module-06

Module Title Disaster recovery & business continuity

Module Code K72S015M06
Module Type Core module
Duration (Hrs.) 120 Hours
Learning After completion of this module the trainee will be able to:
Outcomes  Identify importance of backups
 Describe backup types, techniques and media
 Identify importance of off-shore backups and Disaster recovery
Learning Content Theory:
 Importance of backups
 Backup types
- Full
- Incremental
- Deferential
 Backup/restore techniques and tools
- Acronis backup
- Cloning
- Red Gate
- Cloud Berry
- VEEAM Backup

 Types of backup media

- CD,DVD,
- Network drive,
- Portable Disk,
- Tape Drive,
- Backup Storage devices (EMC Data Domain)
- Cloud storage (AWS S3, AWS Glacier)
- AWS VTL (Virtual Tape Libraries)
 Advantages of disaster recovery
 Components of Disaster recovery & Business Continuity plan
 Off-shore backups
Duration 45 hrs
Practical:
 Create backups
 Restore backups
Duration 75 hrs
Teaching-Learning  Illustrated talk
activities  Demonstrations
 Video clips
 Presentation
Assessment Formative Assessment + Summative Assessment
weightage

41
Module - 07
Module Title Workplace communication and interpersonal relations
Module Code M-07
Module Type K72S015M07
Duration (Hrs.) 18 Hours
Learning After completion of this module the trainee will be able to:
Outcomes - communicate ideas and information at the workplace effectively
Learning Content Theory:
 Active listening (paying close attention to what the other person
is saying, asking clarifying questions, and rephrasing what the
person says to ensure understanding)
 Verbal and nonverbal communication
 Follow instructions from supervisors and other relevant persons
 Understand, interpret and applied information as required
 Sharing work related information with other team members
using industry terminology
 Range of forms and formats related to work
Duration-06 hrs
Practical:
 Role plays and dramas
 Assignments
1. Prepare a list of 250-300 technical/vocational terms in
English used in IT
2. Collect manufactures’ guidelines/work instructions
operation manuals related in IT, prepare a file and
interpret the information
Duration-12 hrs
Teaching-  Illustrated talk
Learning  Demonstrations
activities  Individual practices
 assignments
Forms of assessment Formative Assessment + Summative Assessment

42
Module-08

Module Title Occupational literacy and numeracy

Module Code K72S015M08
Module Type Basic Module
Duration (Hrs) 30 Hours
Learning Outcomes After completion of this module the trainee will be able to:
- Use basic computing mathematics to complete work tasks
and solve Problems
- Communicate ideas in writing
- Read range of written materials

Learning Content Theory

 Decimal, Binary, hexa and octal numbers,
 Number conversion
 Key concepts and principles of mathematics
 Key concepts and principles of basic Geometry
Computation skills
 vocabulary for everyday tasks
 Written material to convey intended message in
familiar work context
 units, codes and symbols according to purpose of
written material
 vocabulary to read range of written materials
according to workplace requirements
 Information from text integrated with own
knowledge in order to create meaning
Duration – 24 hrs
Practical
 Calculate & convert decimal ,Binary, hexa and
octal numbers
 Computation with computer mathematics’
 basic Geometry Computation
 codes and symbols
Duration -06 hrs
Teaching-Learning  Illustrated talk
activities  Video clips
 Demonstrations
Forms of assessment Formative Assessment + Summative Assessment

43
Module-09

Module -09
Module Title Team Work
Module Code K72S015M09
Duration (Hrs) 18Hours
Module Type Basic Module
Learning Outcomes At the end of this module student should be able to;
 Contribute positively to the work in team environment
 Work effectively with others in a socially diverse
environment
 Respect and accept the views of others
 Give, receive and act upon feedback
 Identify and describe own roles and roles of others
Learning Content Theory:
• Simple concepts of team behavior
• Elementary group dynamics
• Basic knowledge in social and demographic
structures
Duration -06 hrs
Practical
 Identify and establish team purpose, team member’s
roles and responsibilities.
 Coach and motivate team.
 Assignments
1. Form a group for cleaning, machine maintenance,
waste management and give the feedback on group
effort
2. Arrange sports activities / social events

Duration -12 hrs

Teaching-Learning • Assignments
activities • Lectures
• role plays
• case studies
• team building activities
• coaching and mentoring
Forms of assessment Formative Assessment + Summative Assessment

44
Module-10

Module Title Occupational health and safety procedures in a workplace

Module Code K72S015M10
Module Type Basic Module
Duration (Hrs) 18 Hours
Learning After completion of this module the trainee will be able to:
Outcomes - describe importance of safety
-work safely in a work place
Learning Content Theory
 Importance of Safety and general Precautions to be
observed in the workplace
 Safety signs - for Danger, Warning, caution & personal
safety message
 Fire extinguishers used for Different types of fire.
 Environment pollution, safe disposal waste
 Safe handling and periodic testing
 Proper use of Personnel Protecting Equipment (PPE)
 Unsafe acts and conditions
 Evacuation procedures and emergency protection area &
fire exists
 Types of hazards and hazards control practices and
procedures
 Manual handling procedures and ergonomic parameters
 Accidents and incidents documentation
 Safe disposal of waste
 Energy Conservation
Duration -12 hrs
Practical
 Use of Personnel Protective Equipment (PPE)
 Maintenance and cleanliness of workplace
 Demonstration on First aid
 Fire safety and use of fire extinguishers.
 Demonstration on safe handling and Periodic testing of
lifting equipment, Energy saving Tips
Duration - 06 hrs
Teaching-Learning  Illustrated talk
activities  Video clips
 Demonstrations
Forms of assessment Formative Assessment + Summative Assessment

45
Assessment Guide:
Forms of assessment
Assessment shall be based on evidence collected through workplace performance or a
combination of evidence collected through training and work place performance.
Assessment context
This unit may be assessed on the job, off the job or a combination of on and off the job. The
unit may be assessed individually.
Assessment conditions
The candidate will have access to:
- all tools, equipment, material and documentation required.
The candidate will be permitted to refer the following documents:
- material, paint and polish safety data sheets
- health and safety regulations
- product data sheet (PDS)
- company specification sheets
- manufacturer’s instructional brochures and manuals
The candidate will be required to:
- orally or by other methods of communication, answer questions asked by the
assessor.
- identify superiors and clients who can be approached for the collection of
competency evidence where appropriate.
- present evidence of credit for any off job training related to this unit.
Assessors must be satisfied that the candidate can competently and consistently perform all
elements of the unit as specified by the criteria and that he/she possess the required
underpinning knowledge.

Special notes
During assessment, the candidate will;

 demonstrate safe work practices at all times

 communicate information about processes, events or tasks being undertaken to
ensure a safe and efficient working environment.
 perform all tasks in accordance with standard operating procedures.
 perform all tasks to specifications
 take responsibility for the accuracy of his/her own work
 use accepted methods for calculation.

Tasks involved will be completed within reasonable time frames relating to typical workplace
activities.
Resources required for assessment
These include material, tools and equipment listed within this unit

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Tools, material and equipment require for the training program
(Approximately 15/20 students)

No Item Quantity
1 Fire protection equipment 1:10
2 Colored tape and paint 1:20

3 PC with OS 20:20
4 UPS 20:20
5 PC without OS (for Installing Linux) 2:10
6 Scanner 1:20
7 Printer 1:20

8 Wireless Access point 2:10

9 Magnifying glass with lamp 2:20
10 Universal Liquid Cooling System For PC 1:20
11 Professional computer hardware tool kit 1:10
12 Assembly Workbenches 1:10
13 Anti-Static Wrist Strap 20:20
14 Anti-Static Mat 2:10
15 Hot gun with soldering iron(Trouble shooting purpose) 2:10
16 Multimeter (Trouble shooting purpose) 2:10
17 power on self-test card with user Manual (Trouble shooting purpose) 2:10
18 Soldering iron with Ceramic Bit(Trouble shooting purpose) 2:10
19 Hot Melt Glue Gun(Trouble shooting purpose) 2:10
20 De soldering pumps(Trouble shooting purpose) 2:10
21 laser soldering system BGA Rework Station(Trouble shooting 1:20
purpose)
22 Digital Power Supply Test(Trouble shooting purpose) 2:10
23 Anti-Static Gloves 20:20
24 Blower 2:10
25 Hand Held Vacuum Cleaner 2:10

26 Internet Facility 1:20

27 Network Cable Tester Digital and Analog 2:10
28 Crimping Tools 4:10
29 Punch Down Tools 4:10
30 Wire Stripper 4:10
31 Corner Tool 4:10
32 Hilti drill 1:10
33 Tone Probe 2:10
34 Rack Mountable Server ( for Windows ) 1:20
35 Rack Mountable Server without OS (for Linux) 1:20
36 Server Rack(( 19”, 32 U recommended) 1:20

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37 Online UPS(1.2KVA recommended) 1:20
38 Cable Management Bar 1:10
39 Patch Panel (24 port recommended ) 2:10
40 KVM Switch (four channel recommended) 1:20
41 4 Channel DVR with CCTV Camera(Complete pack) 1:10
42 4 Channel NVR with IP Camera(Complete pack) 1:10
43 Network Switch Unmanageable(24 port recommended ) 1:10
44 Network Switch manageable24 port recommended ) 1:10
45 ADSL Router 1:10
46 Wireless Access Point 1:10
47 Mobile Device (iOS, Android, Windows) 2:10

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 ACKNOWLEDGMENT
Overall Direction
Eng. Nazeer Ahamed  Chairman, National Apprentice & Industrial Training Authority
Mr.R.D.S.Kumararatne  Director General, Tertiary & Vocational Education Commission

Mr. Poorna Bandara  Chairman ICT sector Council, Director,IFS R&D International (Pvt)
Ltd, 501, Galle Road, Colombo 06
Mrs. R.M.A.P.  Directress (Quality), National Apprentice & Industrial Training
Samaradivakara Authority, Rajagiriya

Mr.Manjula  Director(Actg), Public Liaison Division (Professional & Industrial),

Vidanapatirana TVEC

Development Committee  Mr. K. Bathiya Tennakoon, Manager - DevOps & Systems

Infrastructure , Zone24x7Ms.
 Mr. Daya Hettiarachchi, CEO& Co-Founder,OpenArc Systems
Management (Pvt) Ltd,120, Highlevel Road,, Kirulapone, Colombo
 Dr. Viraj Pinto Jayawardena, Managing Director,MATRIX Institute
of Information Technology (Pvt) Ltd
 Mr. Yasitha Chandra Bandara Bogamuwa , Lead Systems
Engineer, Zone24x7
 Mr. Manthila Tharumal Mendis , Senior DevOps Engineer ,
Zone24x7
 Mr. H. A. Y. N. Hearth – CISCO Certified Instructor with
Networking, Vocational Training Authority
 Mr. G. G. T Madushan – CISCO Certified Instructor with
Hardware, Vocational Training Authority
 Mr. A. M. R. W. Bandara – CISCO Certified Instructor with
Hardware, Vocational Training Authority
 Ms. W. R. Rohini Chandralatha, Senior Instructor -ICT, Vocational
Training Authority

Facilitator  Ms. W. R. Rohini Chandralatha, Senior Instructor -ICT, Vocational

Training Authority

Coordinator  Ms. Chadika Yahampath, Manager, ICT Sector Council

Editing and Reviewing

 Mr. P.N.K. Dias, Consultant, You Lead Project

National Industrial
Training Advisory  Mr. Damian Fernando, Founder & Managing Director at
Committee (NITAC) and PAPERROCKETS (PVT) LTD
Development Committee
(Validation)  Mr. Priyantha K. Weerabahu Senior Training & Capacity
Building Specialist, Strengthening Democratic Governance &
Accountability Project (SDGAP)

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 Mr. Lasantha M. Samaranayaka, Director Engineering, EAP
Broadcasting Company Ltd.,No. 676, Galle Road, Colombo 03
 Mr. D.J.L. Perera, Managing Director / Engineer, Teltech
Electronic Engineering Services, No.250, Galle Road, Colombo
04.
 Mr. K D R Perera, Chief Academic Officer, OpenArc Campus, No
87, Nawala Road, Nugegoda
 Mr. Sanjeewa Dannangoda Gamage, Chief Technology Officer,
Asia Pacific Technology Systems (Pvt) Ltd,Level 26, World Trade
Centre, Colombo 01.
 Dr. L.S.K. Udugama, Senior Lecturer, The Open University of Sri
Lanka, Nawala, Nugegoda
 Mr. R.G. Manchanayake,Senior Lecturer, NIBM, No.120/5, Vidya
Mawatha, Colombo 07.
 Ms. Rohini Chandralatha,Instructor, VTA, 354/2 Elvitigala
Mawatha, Colombo
 Mr.M.M.Y.C.B.Bogamuwa, Lead systems engineer, Zone24x7
(Private) ltd, 460, Nawala Road, Koswatte
 Mrs. G.H.R.S.E. Silva, Factory Inspecting Engineer, Department
of Labour
 Mr.Saman Wickramasinghe, Assistant Director, Tertiary and
Vocational Education Commission, "Nipunatha Piyasa", Third
Floor, 354/2, Elvitigala Mawatha, Colombo 05
 Ms.M.K.G.J.Roshani – Inspector (Standard Setting and
Curriculum Development Section), National Apprentice &
Industrial Training Authority, Rajagiriya

50
 Occupational Outlook
Job Description
Computer Hardware and Network Technician is the widely known occupation of the ICT
sector. The advancement and development of technology has upgraded the functions and
processes involved in the job of ICT. The main tasks of Computer Hardware and Network
Technician is to identify, support and installation of IT related activities.

Responsibilities

 Identify installation, configuration and ongoing usability of system

hardware/network/ surveillance components and software
 Offer daily operations and systems support
 Verify functionality of hardware/network/ surveillance components and software
components
 Troubleshoot hardware/network/ surveillance components and software issues in
person, remotely and via phone
 Assist employees with computer problems and answer their questions
 Conduct daily network backup operations

Career paths include, but are not limited to:

 Hardware Technician
 Network Technician
 Hardware & Network Technician
 IT Technician
 IT Support Executive
 IT assistant

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 NATIONAL COMPETENCY STANDARDS AND COMPETENCY BASED TRAINING
CURRICULUM FOR
Computer Hardware and Network Technician
(Code: K72S015)

NATIONAL CERTIFICATE AT NVQ LEVEL 4 IN THE OCCUPATION OF COMPUTER

HARDWARE AND NETWORK TECHNICIAN

1. Endorsement date: 31.12.2019 2.Date for review:31.12.2022

3. Qualification code: K72S015Q1L4

4. Purpose of the To certify that the holder of this qualification has acquired the
Qualification competencies contained in the units listed in section 6 below.
5. Regulations for the The holder should have been assessed by a licensed assessor and
Qualification found competent in the units listed in section 6 and certified by the
TVEC

6. Qualification Packages Included in the Page no. 8-9

7. Prerequisite The candidate should have been found competent in “Basic

Competencies to work” to be eligible for the award of this
qualification. The candidate may concurrently apply for” Basic
Competencies to Work “and this qualification.

8. Accreditation The qualifications shall be offered in compliance with the

requirement accreditation requirements of the TVEC as stipulated in the National
Vocational Qualifications framework of Sri Lanka.

9. Certification TVEC shall certify the qualifications in terms of the regulation at

section 6 above.

10. Transition arrangements The competency based assessments shall be undertaken by the
registered assessors until TVEC arranges to issue licenses to the
assessors
11.Requirement of Need to conduct common Knowledge Assessment
Conducting Knowledge
Assessment

9. Assessment consistency TVEC is responsible for consistency of assessments shall take

requirements appropriate steps to ensure consistency of assessments

11. Contact for comments Director General, Tertiary & Vocational Education Commission,
354/2, Nipunatha Piyasa, Elvitigala Mawatha, Colombo 05.
Chairman, National Apprenticeship & Industrial Training Authority,
971, Sri Jayewardenepura Mawatha, Welikada, Rajagiriya.

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