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Smart Meter Eng

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santosh.coolest.padhy
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44 views8 pages

Smart Meter Eng

Uploaded by

santosh.coolest.padhy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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CUSTOMER BOOKLET

SMART METER
TABLE OF CONTENT
Why Pre Paid Smart Meter.
Benefits of Smart Pre-paid Meter.
Payment Options and Methodology.

02
Why Prepaid Smart Meter?
Both Central Government and Government of Odisha have made
it mandatory to install Smart Prepaid meters.
The Odisha Electricity Regulatory Commission Distribution
(Conditions of Supply) Code, 2019, suggests, “The Licensee /
supplier shall gradually move on to prepaid / smart / pre-paid
Smart meters as and when available preferably within 3 years.
Hassle-free, transparent billing and payment system

Following the mandate, TPCODL has introduced Smart prepaid


meters for all customer categories and initiated the campaign to
replace normal meters with Smart Prepaid Meters. These meters
operate just like any other prepaid connection, wherein sufficient
balance needs to be maintained for continuous power supply.

Benefits of Smart Pre-Paid Meter:


Smart Pre-paid Meters comes with various benefits for customers
as explained below:
2% instant rebate at the time of payment updation.
No disturbance due to monthly visit of Meter Reader or Bill
Collector.
Auto information of Outage to TPCODL for initiating restoration
work.
SMS/E-Mail at various stages for informing the customer.
Daily Consumption Monitoring for reducing Electricity Bill
Online Monitoring of Current Balance and Daily Consumption

Check Daily Consumption


Pre-paid Smart Meter customers can now check their daily
consumption using TPCODL MITRA APP under the Smart Meter Tab.
This will help in monitoring the consumption in units and rupees.

03
Customers need to follow the below mentioned steps:
Download TPCODL MITRA APP from Google PlayStore
App Store and install
Register / Login using your CA number and Registered
Mobile Number
Once logged in Click on SMART METER tab
Check the daily reading and consumption for last one month
Check daily consumption graph for last one month

Google Play

80034565434

ABHAYA DAS (3Q)

PAYMENT
DONE

Tap On Open & Login into TPCODL MITRA APP Click on PAY NOW and Choose the mode of
Click To INSTALL through CA Number / check the Payment due Payment and
Customer ID make the payment.

Daily Reading & Consumption Daily Reading & Consumption


for last one Month for last one Month

04
Instant Balance Check
Consumers can check current
balance at any point of time using
TPCODL MITRA APP under the Smart
Meter tab. The consumers can also
view the same in TPCODL Website
(www.tpcentralodisha.com) and
Mobile view. Consumer need to login
to Consumer portal using their
Contract Account Number and then
click on Smart Meter menu to view the
details.
Current Balance &
Consumption Details
Online Bill

Smart Prepaid Meter Consumers will receive their electricity bill online.
No meter reader will disturb the consumer’s privacy. Moreover
consumers can also opt for E-Bill via WhatsApp.

Recharge Estimate
Along with the bill an annexure is also shared with the Consumers to
inform him/her the estimated recharge required for the next month
based on the consumption pattern.

05
Automatic outage intimation to TPCODL for initiating restoration
work
In case of power outage at DT or Feeder Level, last gasp information is
auto shared with concerned team for early restoration which
enhances customer experience.

Instant message on low balance and other instances:


SMS/E-Mail will be shared in cases of low balances, which will
prompt consumers to recharge.
Message at the time of Meter change.
Message at the time of Recharge of Meter.

Payment Options and Methodology* :


Consumers have multiple options to recharge their balance as shared
below:
1. Cash and Cheque payments can also be made in TPCODL counter
for instant credit.
2. Online Payment through Wallets like PayTM, AMAZON Pay, PhonePe,
Google Pay etc.
3. Consumers can now recharge via Odisha One through TPCODL
Website (www.tpcentralodisha.com) and TPCODL MITRA APP.
4. RTGS / NEFT Payment to be made using below mentioned

Bank Name – State Bank of India


Account no. – TPCODL (CA NUMBER)
IFSC – SBIN0004266
Branch – Corporate Accounts Group Branch,
Address – Neville House, JN Heredia Marg, Ballard
Estate, Fort, Mumbai – 1

*Payment updates are subject to Bank Clearance.


06
Hassle free meter change, Final Billing and Security Deposit Release
1. Installation of Smart Pre-paid Meter.
2. Old Meter Removed and final reading is captured.
3. Final bill generated based on meter removal reading.
4. Security Deposit will be adjusted against the Final bill
generation.
5. After adjustment, negative/additional amount will be adjusted
against the Smart pre-paid meter account.

07
FOR COMPLAINT/QUERY/ REQUEST, PLEASE CONTACT
Call Center Number: 1912/1800 345 7122
Customer Care Centre and TPCODL office
Website: www.tpcentralodisha.com
Mobile App: TPCODL Mitra App

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