Aadhaar

HANDBOOK
FOR
Residents
March 2021
 Unique Identification Authority of India
Government of India

TABLE OF CONTENTS
SECTION 1: INTRODUCTION  6
1.1 Aadhaar Overview  6
1.2 Who can get Aadhaar?  7
1.2.1 Aadhaar for residents of India  7
1.2.2 Aadhaar for NRIs  7
1.3 Features of Aadhaar  7
1.3.1 Aadhaar is an identifier  7
1.3.2 Aadhaar is an ID, nothing more  7
1.4 Usage of Aadhaar  7
SECTION 2: HOW TO ENROL FOR AADHAAR?  8
2.1 Enrolment Process  8
2.1.1 Document Based Enrolment 9
2.1.2 Head of Family (HoF) Based Enrolment 10
2.1.3 Introducer Based Enrolment 10
2.1.4 Enrolment of Children 10
2.1.5 Enrolment of Residents with Biometric Exceptions 11
2.2 Points to remember for Aadhaar Enrolment  12
2.3 Aadhaar Enrolment Centre  12
2.3.1 Locate Aadhaar Enrolment Centre near you  13
2.3.2 Types of Enrolment Centres  13
2.4 Online Appointment Service  14
2.4.1 How to book an online appointment  14
2.4.2 Appointment for Aadhaar Services  14
2.5 Aadhaar Generation Status  15
2.5.1 Aadhaar Enrolment Status Check  15
2.5.2 What to do if EID is lost?  15
SECTION 3: AADHAAR UPDATE  16
3.1 Documents Required for Update  16
3.2 Online Demographic Update Facility  17
3.2.1 Updating Demographic Details online with Document  17
3.2.2 Checkpoints to avoid rejection of update request placed through SSUP  18
3.3 Mandatory Biometric Update for Children  19
3.4 Updating ‘Care of’ field in Aadhaar Address  19

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3.5 Limits on number of updates  20

3.6 Exception Process for Aadhaar Update  20
3.7 Update in case of Aadhaar Deactivation  20
3.8 Aadhaar Update Status Check  21
3.9 Points to remember for Aadhaar Update  21
3.10 Exit From Aadhaar  21
SECTION 4: VALID LIST OF DOCUMENTS FOR AADHAAR ENROLMENT/ UPDATE  22
4.1 Proof of Identity (POI) 23
4.2 Proof of Address (POA) 23
4.3 Date of Birth (DOB) 23
4.4 Proof of Relationship (POR) 23
4.5 Certificate for Aadhaar Enrolment/ Update 23
SECTION 5: CHARGES/ FEES FOR AADHAAR ENROLMENT/ UPDATE  24
5.1 No charges for Aadhaar Enrolment/ Update Form  24
5.2 How to complaint if the centre charges you extra  25
SECTION 6: GETTING AADHAAR  26
6.1 Aadhaar Generation  26
6.2 Aadhaar Letter  26
6.3 Download eAadhaar  27
6.3.1 OTP to download Aadhaar & Password  28
6.3.2 Validating the digital signature on eAadhaar  28
6.3.3 Downloaded Aadhaar is legally valid  28
6.3.4 Features of eAadhaar  29
6.4 Aadhaar PVC Card  29
6.5 mAadhaar Mobile App 30
SECTION 7: VERIFICATION OF AADHAAR  32
7.1 Verify any Aadhaar Online  32
7.2 Secure QR Code on Aadhaar  33
SECTION 8: AADHAAR ONLINE SERVICES  34
8.1 Aadhaar Online Services (that DO NOT require Registered Mobile Number) 34
8.2 Aadhaar Online Services (that require Registered Mobile Number)  35
8.3 Frequently Asked Questions  37
SECTION 9: PRIVACY AND SECURITY OF YOUR AADHAAR DATA  38
9.1 UIDAI Protecting privacy and information  38
9.2 Data Security in CIDR  39

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9.3 How you can further protect your Aadhaar Information  39

SECTION 10: GRIEVANCE HANDLING  40
10.1 Aadhaar Sampark Kendra - Helpline 1947  40
10.2 Help via Email  41
10.3 Aadhaar Website 41
10.4 Aadhaar Chatbot  42
10.5 Social Media  43
10.5.1 Official Social Media Profiles:  43
10.5.2 Beware of Fake Profiles/ User Accounts  45
10.6 Aadhaar Regional Offices  46
SECTION 11: THE AADHAAR ACT 2016  48
11.1 Responsibilities of UIDAI 49
SECTION 12: AADHAAR (ENROLMENT AND UPDATE) REGULATIONS, 2016  50
12.1 CHAPTER II - Resident Enrolment Process  50
12.2 CHAPTER IV - Update of Resident Information  52
12.3 CHAPTER VI - Omission or Deactivation of Aadhaar Number and Identity Information  53
SECTION 13: APPENDIX  56
13.1 Annexure I - List of valid supporting documents  56
13.2 Annexure II – Format for Certificate (For Aadhaar Enrolment/ Update)  58
13.3 Annexure III – How to fill (Certificate For Aadhaar Enrolment/Update)  59
13.4 Annexure IV – Enrolment Form  62
13.5 Aadhaar Tutorial Videos  64
13.6 Aadhaar Online Services  65
13.7 Aadhaar on Social Media  66

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SECTION 1: INTRODUCTION

Dear Resident,
Welcome to Aadhaar family!
The Aadhaar handbook is designed to serve as your guide for Aadhaar. We urge you to read through this
document and absorb the meaning and purpose of Aadhaar.
This handbook will help you understand your Aadhaar. All your questions - from how to get Aadhaar,
and how to get any detail updated in your Aadhaar how you can use your Aadhaar - will be answered
in this handbook. You will also find detailed descriptions of Aadhaar processes and services related to
your Aadhaar. With each section, you will also see QR Codes. You can scan the relevant QR code with any
QR code scanner app in your Smartphone to visit the relevant webpage or watch a video tutorial on the
mentioned service.
Let’s begin your Aadhaar journey with a sneak peek into the world of Aadhaar, the related processes, the
services available for you and the power of this 12-digit number that is unique to you.

1.1 Aadhaar Overview

Aadhaar is a 12-digit unique identification number issue by the Unique Identification Authority

of India (UIDAI) to the residents of India after satisfying the verification process (described in
Section 2) laid down by the Authority.
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1.2 Who can get Aadhaar?

 ny individual in India, irrespective of age and gender, who is a resident of India, or a non
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resident Indian (NRI), can enroll to obtain Aadhaar number. For an individual, only one Aadhaar
number is generated, as the uniqueness is achieved through the process of demographic and
biometric de-duplication.

1.2.1. Aadhaar for residents of India

Y ou are eligible for Aadhaar Enrolment if you are a resident of India. This, by definition, means
that you have resided in India for a period or periods amounting in all to one hundred and
eighty-two days (182 days) or more in the twelve months immediately preceding the date of
application for Aadhaar enrolment.

1.2.2 Aadhaar for NRIs

If you are a non-resident Indian (NRI), you can enroll for Aadhaar if you have an Indian Passport.
The mandate of 182 days does not apply for NRIs. You can visit an Aadhaar Enrolment Centre
and enroll for Aadhaar as an NRI. Indian Passport is mandatory as Proof of Identity (PoI) for
NRIs. The applicant may choose to give any other Indian Proof of Address (PoA) from amongst
the documents accepted by UIDAI (see Section 13.1, Annex – I of this handbook).

Indian Passport is mandatory Identity proof for Aadhaar Enrolment of NRIs.

1.3 Features of Aadhaar

1.3.1 Aadhaar is an identifier
Aadhaar is a 12-digit unique ID issued to an individual. Aadhaar uses demographic information

(name, date of birth, gender and address), photograph of the face, fingerprints and iris to identify a
resident. These items of information are mandatory. In addition, you have the option of providing
your mobile phone number and email. We recommend that you provide these details also.

1.3.2 Aadhaar is an ID, nothing more

 adhaar number is a proof of identity. It does not confer any right of citizenship or domicile in
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respect of an Aadhaar number holder. Your Aadhaar is a random number devoid of any intelligence
and it cannot be used to profile people based on caste, religion, income, health and geography.

1.4 Usage of Aadhaar

Aadhaar system provides single source offline/online identity verification across the country for
the residents. Once you enroll, you can use the Aadhaar number to authenticate and establish
your identity multiple times using electronic means or through offline verification, as the case
may be. It eliminates the need for providing identity documents each time you wish to access
services, benefits and subsidies.
Aadhaar provides a portable proof of identity that can be verified through
Aadhaar Authentication online anytime, anywhere.

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SECTION 2: HOW TO ENROL FOR AADHAAR?

To get Aadhaar, you have to enroll by providing minimal demographic and biometric information during the
enrolment process, which is totally free of cost. Please note that you need to enroll for Aadhaar only once.

2.1 Enrolment Process

Visit Fill Aadhaar Check & Confirm All

Give Demographic &
Aadhaar Enrolment Enrolment/ Update Spellings on screen
Biometric Data
Centre Form Submit Valid

Collect your
You get SMS of Documents for
documents &
Aadhaar generation Scanning
Enrolment slip

Please do Check & Confirm all data shown on the resident screen, before the operator submits your Packet

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Whether you are a resident of India or an NRI, you can enroll

To download Aadhaar
to obtain Aadhaar number by following the process outlined Enrolment Form:
below: SCAN

•
Visit an Aadhaar Enrolment Centre
•
Fill the Aadhaar Enrolment Form
•
Give demographic and biometric data
•
Submit valid Proof of Identity (PoI) and Proof of
Address (PoA) and Proof of Date of Birth (DoB) To get details of nearby
document for scanning by the operator Aadhaar Enrolment Centre:
• Collect your original documents along with SCAN

acknowledgement slip containing EID (Enrolment ID)

If the resident is enrolling under Head of Family based


enrolment (Ref. to Section 2.1.1.2), he/ she needs to give only
a Proof of Relationship (PoR) document.

Carry original documents to Aadhaar centre. These are scanned and given back to you.

T he above process has exceptions for residents who do not have the required documents in
their name like family members/ homeless/ orphans etc. or for residents who have biometrics
exceptions where the required biometric details cannot be captured. Each case of enrolment is
explained below:

2.1.1 Document Based Enrolment

Y ou can enrol for Aadhaar by providing a valid Proof of Identity
For List of Valid
(PoI) and a valid Proof of Address (PoA) as per the list of Supporting Documents
acceptable documents available on enrolment form or UIDAI SCAN
website (see Section 13.1, Annex-I):
• Proof of Identity (POI) - Mandatory
• Proof of Address (POA) – Mandatory
• Date of Birth (DOB) – You are required to submit one
of the valid DoB documents as per UIDAI list. If you
do not have that, you can declare your Date of Birth
or give approximate age.
If you have a valid document, you have to produce that for Aadhaar enrolment. In case you do
not have documents in your name, you can also use a certificate issued by authorized official
(refer to Annex. II). UIDAI has defined a standard format for this certificate. Refer to the List
of Acceptable Supporting Documents for Verification available at: https://uidai.gov.in/images/
commdoc/valid_documents_list.pdf

The document for Aadhaar enrolment should have your name.

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2.1.2 Head of Family (HoF) Based Enrolment

For enrolment of family members where individual documents are not available, the enrolment
can be done by providing the following details for HoF based enrolment:
• Name of Head of the Family
• Proof of Relationship (PoR) of the resident and HoF
• Head of Family’s Aadhaar number
• Biometric confirmation of the Head of Family at time of enrolment
For HoF based enrolment, the Head of Family has to give biometric confirmation at the time of enrolment.

2.1.3 Introducer Based Enrolment

If you do not have either of the above documents, you can enroll under Introducer based
enrolment. These ‘Introducers’ are verified officials appointed by registrars. These can be:
• Registrars’ own employees
• Elected local body members
• Members of local administrative bodies
• Postman
• Influencers such as teachers
• Health workers
• Doctors
• Anganwadis/Asha workers
• Representatives of local NGOs

The information captured during Introducer-based Enrolment is:

• Introducer’s name
• Introducer’s Aadhaar number
• One modality of biometric information of the Introducer

2.1.4 Enrolment of Children

Gift your child a

Unique Identity
Even Infants can be enrolled
for Aadhaar

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Children, including new born babies, can enroll for Aadhaar. The enrolment of children follows
the below two methods as per the age of the child being enrolled.

For children below 5 years of age:

To enroll a child (from a new born to one below 5 years of age), Aadhaar authentication by one
of the parents or guardian of the child is required. Biometric data of children below the age
of 5 years is not captured during their enrolment. The child’s name, date of birth, gender and
photograph are captured. Their Aadhaar is linked to that of their parent/ guardian.

The parent/ guardian needs to take the child to any nearby Aadhaar Enrolment Centre with the
following documents:
•  Child’s Birth Certificate issued by Registrar of Birth, Municipal Corporation or any
other notified local government bodies like Taluk, Tehsil etc. OR Discharge card/ slip
issued by Government hospitals for birth of a child
• Aadhaar (or Enrolment slip) of one of the parents, preferably that of the mother in
the event both parents are alive, or guardian

Please note that if you have to update the present address in your Aadhaar and wish to have the
new address in the child’s Aadhaar, update your details before enrolling the child for Aadhaar.
Once your Aadhaar is updated, you can take the child for Aadhaar enrolment and use your
updated Aadhaar for this.

For children aged between 5 to 18 years:

To enroll a child, the parent/ guardian can take the child to any nearby Aadhaar Enrolment
Centre with the following documents:
• If enrolling with child’s own documents - Child’s School ID (issued by recognized
educational institutions) OR any other UIDAI acceptable document.
• If enrolling under Head of Family based enrolment - If the child does not have a valid
school ID or other listed document, the parent/ guardian can enroll the child under
HoF based enrolment wherein a Proof of Relationship (PoR) document is required
(Refer to 2.1.1.2)
Note: For Aadhaar enrolment of minor, the parent/ guardian gives consent for Aadhaar enrolment on behalf of the
child.

Child’s school ID can be used for Aadhaar enrolment.

2.1.5 Enrolment of Residents with Biometric Exceptions

In the case of residents with biometric exceptions such as missing finger/missing eye etc., the
following information needs to be captured:
• Complete Demographic Information
• One iris, if not possible to capture both the irises
• Fingerprints of remaining fingers in case of missing finger
• Exception photograph

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2.2 Points to remember for Aadhaar Enrolment

MY AADHAAR
MY PRIDE

• Aadhaar data is stored in two languages for each resident – English (default) and Regional
Language (as chosen by the resident at the time of enrolment). Resident can select from
Hindi, Telugu, Tamil, Kannada, Malayalam, Punjabi, Marathi, Gujarati, Bangla, Odia,
Assamese and English
• Your details given in the enrolment form are visible on the screen in front of you. It is
important that you check and confirm all details entered by the operator in both English
and Regional Language before the operator submits them. You can check the details
again on the acknowledgement slip before signing it.
•  Resident needs to enrol only once, as multiple enrolments will result in rejections unless
it is advised by the Authority.
• The waiting time for Aadhaar generation may vary up to 90 days after receipt of resident
data packet.

Carefully check all details in English as well as regional language and get any mistakes
corrected before the operator submits them for your Aadhaar enrolment.

2.3 Aadhaar Enrolment Centre

 IDAI has set up Aadhaar enrolment centres across the country to offer Aadhaar services.
U
These are available in Banks, Post Offices, BSNL Centres, CSCs, designated State Government
Offices and exclusive Aadhaar Enrolment Centre.
You can enrol for Aadhaar by visiting any Aadhaar enrolment centre. For update of demographic
details (name, address, date of birth, gender, mobile number, email) or biometrics (photograph,
fingerprints or iris scan), you can visit a centre with your Aadhaar and valid supporting documents.

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2.3.1 Locate Aadhaar Enrolment Centre near you

How to locate Aadhaar
You can get details of any nearby Aadhaar Enrolment Centre Kendra tutorial
from: SCAN
• By calling 1947
• From Aadhaar website:
https://appointments.uidai.gov.in/easearch.aspx
• From mAadhaar App

2.3.2 Types of Enrolment Centres

T he Aadhaar Enrolment Centres can be broadly classified into two categories based on the
format of service delivery. These are:

2.3.2.1 Registrar-run Aadhaar Enrolment Centre

T hese are the Aadhaar Enrolment Centre available in Banks, Post Offices, BSNL centres, CSCs
and State Government offices across the country. These are run by respective Enrolment
Registrars.

2.3.2.2 UIDAI-run Aadhaar Seva Kendra To get more details on

Aadhaar Seva Kendra
Aadhaar Seva Kendras or ASKs are exclusive Aadhaar
SCAN
centres run by UIDAI that provide Aadhaar services
to residents in a state-of-the-art environment.

Aadhaar Seva Kendra are open on all seven days of the week,
except on public holidays, from 9.30 a.m. to 5.30 p.m. Each ASK
has the capacity to handle 250 to 1000 service requests per day.

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2.4 Online Appointment Service

 IDAI also offers the online facility to book appointment for Aadhaar enrolment or update.
U
You can use the online appointment service to book appointment for yourself or a family
member or friend.

2.4.1 How to book an online appointment

The facility is for booking an appointment at an Aadhaar Enrolment Centre (ASK) or any other
listed Aadhaar Enrolment Centre is available for the below Aadhaar services:
• New Aadhaar enrolment
• Name Update
• Address Update
• Date of Birth Update
• Gender Update
• Biometric (Photo + Fingerprints + Iris) Update
• Mobile No. Update To book your appointment
SCAN
• Email ID Update
You need to fill the Aadhaar enrolment/ update form online,
book the appointment Centre time-slot and visit the selected
Aadhaar centre. The acknowledgement slip containing your
Appointment ID and QR Code is also your Enrolment/ Update
Form. You may carry a printed copy to the centre to save
time. Print facility is also available at the ASK.

Book free online appointment for yourself or your family member/friend and save time

2.4.2 Appointment for Aadhaar Services

You can book an appointment from UIDAI website or mAadhaar mobile app. If you are booking
an appointment for Aadhaar update, the Aadhaar number and mobile number needs to be
entered. This facility is not restricted to Aadhaar registered mobile number only. The process
for online appointment booking is as below:
• Visit the page https://appointments.uidai.gov.in/bookappointment.aspx
• Select the centre name and click ‘Proceed to Book Appointment’
• Choose the service you want to access - New Aadhaar
or Aadhaar Update
• Fill your mobile number and enter Captcha and submit
• Enter the OTP received on the mobile number you To watch tutorial
entered SCAN
• On successful authentication of your mobile, a form
to fill in the required details is displayed. Fill the
required details and submit the form
•  You can manage the appointment details (date and
time) by visiting the ‘Manage Appointment’ tab

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2.5 Aadhaar Generation Status

2.5.1 Aadhaar Enrolment Status Check

To watch the tutorial on EID
If you have given mobile number/email ID during
SCAN
enrolment, you will get SMS/email notifications
related to your Aadhaar generation. You can also
check if your Aadhaar is generated from UIDAI
website or by calling our helpline 1947.

To check your Aadhaar generation status, you will

require your EID (Enrolment ID). The top left side
of your enrolment acknowledgement slip contains
14 digit enrolment number and 14 digit time stamp
having date and time (dd/mm/yyyy hh:mm:ss) of
enrolment.

2.5.2 What to do if EID is lost?

 The enrolment ID is mentioned on the
To watch tutorial on how to
acknowledgement slip that you received after retrieve lost EID/ UID
enrolment. Please keep this slip carefully. You are SCAN
advised to click a clear picture of the slip for your
records. In case, you misplace the slip, you can
retrieve your EID by these two methods:
• Online from uidai.gov.in (registered mobile number
mandatory for this) or click here. On the online
page select option EID, enter your full name, mobile To retrieve your EID or UID
(Aadhaar number)
number and Captcha, after entering required
SCAN
information then on click Send OTP button. OTP
will be sent to your Registered Mobile number.
After authentication is successful please check your
mobile for the OTP. On the vary page enter the OTP
which you have received on your mobile and click on
the Login button. After successful login, EID will be
sent to your registered mobile number.
• On-call from Aadhaar helpline 1947

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SECTION 3: AADHAAR UPDATE

You can update any demographic details (name, address, date of birth, gender, mobile number or email
ID), or biometric details (photograph, fingerprints, iris scan) in your Aadhaar from any Aadhaar Enrolment
Centre across the country.

You can get more than one entry updated in Aadhaar Enrolment Centre at the same time. The fee for
update of single entry (such as address) and multiple entries (such as address, mobile phone number,
email address etc.) is the same. So updating all those entries together which need to be updated is both
convenient and cost effective for you. Therefore, before visiting Aadhaar Enrolment Centre for an update,
you should check details of your Aadhaar for any other required update.

When you update your Aadhaar, only your Aadhaar details get updated, the Aadhaar number shall remain same.

3.1 Documents Required for Update

You need to submit a valid supporting document for verification for updating following details
in your Aadhaar:
• Name
• Address
• Date of Birth

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The document should be in the name of the applicant. The list of acceptable documents is

available on Aadhaar website and mAadhaar App. (see Section 13.1, Annex-I).

No document is required for updating the following details:

• Gender
• Mobile Number
• Email ID
• Photograph
• Fingerprints & Iris Scans
• Local Language

Note: Father’s/ Mother’s/ Husband’s Name is Aadhaar is a part of address field. The Aadhaar holder can update this anytime. Refer
to Section 3.4 for details.

3.2 Online Demographic Update Facility

Update Aadhaar
Demographic details online
conveniently from your home

 IDAI also offers the facility to update address online from the Self-Service and Update Portal
U
(SSUP) - https://ssup.uidai.gov.in/ssup/. You need to have your registered mobile number to
get the OTP to login to SSUP. If the registered mobile number is not available, you can visit any
Aadhaar Enrolment Centre with your Aadhaar and supporting document to place an update
request.

3.2.1 Updating Demographic details online with Document

You can place a request to update the Demographic (Name (Minor Update), Address, DOB,
Gender, Regional Language) details in your Aadhaar with a valid Proof of documents in
your(applicant) name (see list in Section 13.1, Annex–I). The process for online update is as
follows

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1. Visit SSUP - https://ssup.uidai.gov.in/ssup/ To see tutorial on

2. Login with your Aadhaar number Online Demographic Update
3. Enter the OTP received on your mobile SCAN
4. Enter the Demographic details
5. Allow UIDAI to do transliteration to your regional
language in your Aadhaar or correct the regional
language yourself from the auto-translated text
6. Once you are satisfied with all details and spellings,
To refer to the list of
submit
acceptable documents
7. Upload a clear copy of the supporting document (in SCAN
pdf, png, or jpeg format) along with your request.
If the document has multiple pages, scan all the
relevant pages and save as a single pdf file before
upload.
8. It is advised to scan the original document for upload.
If the original document is not available, residents
can upload a copy of the document duly attested/
certified by the Notary Public or Gazetted Officer.
9. Review details and spellings and supporting
document again, please use Edit option to make
corrections if any.
10. Kindly click on Make Payment button and process the payment
11. Fee for SSUP is Rs.50/- per request, also request for one than field will be considered
as one request and Rs.50/- shall be charged.
12. Resident can also cancel the update request before UIDAI processing (On cancellation
or payment failure amount if paid shall be refunded to the resident).
13. If you have previous request failed (on account of payment failure), you can cancel
that request after log-in to SSUP portal

Note: The update limit for Name, DOB and Gender mentioned below -
a) For DoB Correction- 1 time | b) For Name Correction- 2 times | c) For Gender Correction- 1 time

3.2.2 Checkpoints to avoid rejection of update request placed through SSUP

• 
Please enter valid data in online SSUP form; ensure data entered matches with
the uploaded documents in update request.
• 
Please ensure document uploaded has resident name for whom update request
is made.
• 
Please select correct document name; which is uploaded and ensure it matches
with the document proof.
• 
Please use high resolution images of original documents while uploading them
as valid proof document.
• Age mentioned on the document and photo on Aadhaar should match.
• The gender of the resident and photo should be in sync (match).
• Please don’t submit request with incomplete details.
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3.3 Mandatory Biometric Update for Children

A child’s Aadhaar needs

TWO mandatory biometric updates:

When the child When the child

attains 5 years attains 15 years
of age of age
These updates are FREE

The biometric details of children need to be updated in their

For book appointment
Aadhaar when the child attains the age of 5 years, and once
SCAN
again at the age of 15 years. The child’s fingerprints, iris scans
and photographs are captured and updated in their Aadhaar
data. This helps the child in using his/her Aadhaar as an
identifier wherever required. The Aadhaar number assigned
to the child remains the same. This mandatory biometric
update for children is FREE.

3.4 Updating ‘Care of’ field in Aadhaar Address

T he ‘Care of’ details in Aadhaar are a part of Address field. These were earlier mentioned as
W/o, D/o, S/o or C/o. These have now been standardized to C/o. If you update your Aadhaar or
download latest Aadhaar, it will show the relation details as C/o.

If you wish to update this, you can place an address update request (either from Aadhaar
Enrolment Centre or online via SSUP – ref. Sec. 3.2.1). The document should be in your name
and does not need to have the name of the person whose name you wish to update in C/o
field. This is not a mandatory field. You may choose to leave C/o field in your address blank.

C/o field is not a mandatory field. You may choose to leave

C/o field in your address blank.

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3.5 Limits on number of updates

Want to update Date of Birth, Name and Gender in Aadhaar?

NOTE THE FOLLOWING

Date of birth can be Name can be Gender can be

updated only ONCE updated TWICE updated only ONCE
As per the update policy of UIDAI, the following limits have been set for update of demographic
information in their Aadhaar:
• Name – Can be updated twice • Gender – Once • Date of Birth – Once

T he process for the above updates within the permissible limits is same as described in Section
3.1 above. Any other information in your Aadhaar can be updated as and when required. There
is no limit on the number of updates for any other demographic information – address, email
ID, mobile number; or biometrics – photograph, fingerprints, iris scans.

3.6 Exception Process for Aadhaar Update

If for any reason, you need to update the above three fields (name, gender and date of birth)
in your Aadhaar again (beyond the permissible limit), you need to:
1. Visit any Aadhaar Enrolment Centre (with valid supporting document for Name & Date of
Birth update)
2. Place an update request
3. Send the latest URN (Update Request Number) to Aadhaar help centre by calling 1947 or
via email to [email protected] and request for ‘exception update’
The case is then assigned to the UIDAI’s Regional Office that handles your region for due diligence.
Once verified, your update request will be processed and the outcome communicated to you.

3.7 Update in case of Aadhaar Deactivation

Your Aadhaar data is subject to periodic quality checks. During such quality checks by UIDAI, if
any discrepancy is found in the supporting documents or captured biometric data of a resident,
his/her Aadhaar is deactivated temporarily and the Aadhaar holder is duly notified of this. If
your Aadhaar gets suspended, you would not be able to avail any service based on Aadhaar
OTP/ biometric authentication.

In such cases, the Aadhaar holder needs to follow the below steps:
1. Refer to the email/ SMS/ letter by UIDAI or call 1947 to know subsequent course of action.
2. If the deactivation is due to biometrics related reason, visit any Aadhaar Enrolment
Centre and update your biometrics.

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3. If the deactivation is due to documents related reason, contact/visit the concerned
Aadhaar Regional Office for update after due diligence.

3.8 Aadhaar Update Status Check To check status of your

update request
You can use the 8 digit Update Request Number (URN)
SCAN
mentioned on the update acknowledgement slip to check the
status of your Aadhaar update request from:
• Calling Aadhaar helpline – 1947
• Sending email to [email protected]
• Visiting uidai.gov.in
• Through mAadhaar App
On successful submission of an online address update request To check status of your online
via SSUP, you receive a URN (Update Request Number). This address update request
is shown on screen and also sent via SMS to your registered SCAN
mobile number. Use this URN and your Aadhaar number to
track status of your Aadhaar update from: https://ssup.uidai.
gov.in/checkSSUPStatus/checkupdatestatus.

3.9 Points to remember for Aadhaar Update at Aadhaar Enrolment Centre

1.  ny Aadhaar holder can request for Aadhaar, update
A
2. Aadhaar update request requires authentication by the Aadhaar holder. This authentication is
done either as biometric authentication at Aadhaar Enrolment Centre or OTP authentication
for online address update. For children below 5 years of age, this authentication is done by
the parent/ guardian whose Aadhaar was linked to the child’s at the time of enrolment
3. In case of children below the age of 18 consent of the parent/guardian is collected for
updating the Aadhaar.
4. If you lose your update slip or do not have your Update Request Number, follow the
process to retrieve EID as described in Sec. 2.5.1
5. I f your update request gets rejected, you can call 1947 and get the reason for rejection
and take corrective measure before you place another update request.
6. If your Aadhaar shows ‘Invalid’, call 1947 to get further guidance.
7. I f your Aadhaar letter has only ‘Year of Birth’ printed, DO NOT UPDATE. Just download
your latest Aadhaar or Order Aadhaar Reprint from uidai.gov.in to get your Aadhaar
showing complete Date of Birth.

3.10 Points to remember for Aadhaar Update

 resident who is an Aadhaar number holder may, upon attaining the age of eighteen years,
A
make an application for cancellation of his/her Aadhaar number to Regional Office of UIDAI
within a period of six months from the date of attaining the age of eighteen years.
The resident will be required to visit the Regional Office at a stipulated date and time for
establishing his/her identity through Aadhaar authentication or any other means so that, the
Regional Office can initiate the process of cancellation of the Aadhaar number, which will be
cancelled within a period of three months.

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SECTION 4: V
 ALID LIST OF DOCUMENTS FOR
AADHAAR ENROLMENT/ UPDATE

You can enroll for Aadhaar or update the demographic details in your Aadhaar by providing a valid
supporting document for verification. This list of Proof of Identity (POI)/ Proof of Address (POA)/ Proof of
Date of Birth (DOB)/ Proof of Relationship (POR) is available on our website uidai.gov.in, mAadhaar App and
also provided at Annex-I (Section 13.1).

A valid supporting document is mandatory for:

• Aadhaar Enrolment
• Name Update To refer to the list of
• Address Update acceptable documents
• Date of Birth Update SCAN

You can directly visit an Aadhaar Enrolment Centre with your Aadhaar for
update of any other demographic or biometric details in your Aadhaar. Also
note that, for NRI enrolment, Indian Passport is a mandatory POI. The
NRI can choose to give any other document (as per the valid documents
list) as POA.

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4.1 Proof of Identity (POI)

For Aadhaar enrolment or name update, you need to provide at least one POI document with
photograph as per the list of valid documents.

4.2 Proof of Address (POA)

For address update at Aadhaar Enrolment Centre or online through SSUP, you have to provide
a POA document in your name. You can also use the Address Validation Letter service (ref. Sec.
3.2.2)

4.3 Date of Birth (DOB)

F or updating Date of Birth in your Aadhaar, you have to provide a DOB document in your name
as per the list of valid documents accepted by UIDAI.

4.4 Proof of Relationship (POR)

F or ‘Head of Family’ based enrolment or ‘Child enrolment’, you have to provide a Proof of
Relationship (POR) document as per the list of valid POR documents accepted by UIDAI.

To see the standard format

4.5 Certificate for Aadhaar Enrolment/ Update for certificate for Aadhaar
Enrolment/ Update
 s per the list of supporting documents, you can use a certificate
A
SCAN
issued by competent authority for Aadhaar enrolment/update
as POI/POA/DOB proof/POR. UIDAI has prescribed a standard
format for this certificate (see Section 13.2, Annex-II). You
should use such certificate only if you do not have any other
document in the list of accepted documents for POI/POA/DOB.

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SECTION 5: C
 HARGES/ FEES FOR AADHAAR
ENROLMENT/ UPDATE (W.e.f. 1.1.2019)

UIDAI has specified the maximum amount to be charged by all Registrars,

for various Aadhaar related services from residents. Update of more than For latest charges for
Aadhaar services
one field on single instance is considered as one update. It is recommended SCAN
that you check your Aadhaar details and update all the fields requiring
update during your visit to any Aadhaar Enrolment Centre to save time
and money.

5.1 No charges for Aadhaar Enrolment/ Update Form

 hile visiting any registrar-run Aadhaar Enrolment Centre in banks, post offices, BSNL centres,
W
CSCs or State Government offices or Common Services Centres offices or UIDAI-run Aadhaar
Seva Kendra, please note that there are no charges to be paid for the Aadhaar enrolment/
update form. The charges are only for Aadhaar update or print as mentioned above. If you
book your appointment online, you can choose to pay the applicable charges online. Resident

Download your Aadhaar Enrolment/ Update Form from uidai.gov.in.

Do not pay any charges to any agent/ agency for the form.

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can download and print the Aadhaar Enrolment/Update from the link below https://www.
uidai.gov.in/images/commdoc/valid_documents_list.pdf. Resident can bring the filled form to
any centre to avoid mistakes

5.2 How to complaint if the centre charges you extra or if you are not satisfied
with the service
If the centre charged you more than the prescribed service
charge mentioned above, you can file a complaint in following To file a complaint
ways: SCAN
• Call 1947 and register a complaint
• Email the centre details along with your URN and
contact details to [email protected]
• File a complaint online from: https://resident.uidai.
gov.in/file-complaint
• Resident can complaint with the concerned Registrar,
details of the registrar are available at your centre.

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SECTION 6: GETTING AADHAAR

6.1 Aadhaar Generation

 nce Aadhaar is generated or the update request submitted by

O
To know more about Aadhaar
you is completed, your Aadhaar Letter is printed and sent to your Generation Process
registered address via regular postal service of India Post. SCAN

Y ou can call 1947 to get dispatch date of your Aadhaar letter

and coordinate with your local post office for delivery of the
Aadhaar letter.

6.2 Aadhaar Letter

Aadhaar Letter
is sent to your
registered address
after Aadhaar
generation/ update

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 nce Aadhaar is generated or the update request submitted by you is completed, your Aadhaar
O
letter is printed and sent to your registered address via regular postal service of India Post.
You will receive an SMS on your registered mobile number if you had mentioned it on the
enrolment form when your Aadhaar letter is dispatched.

Y ou can also call 1947 to get dispatch date of your Aadhaar letter and coordinate with your
local post office for delivery of the Aadhaar letter.

If you do not receive the Aadhaar letter within 15 days of the date of dispatch, you can
contact your local post office to check the reason for delay in delivery.

6.3 Download eAadhaar

You can also download your Aadhaar from UIDAI website -

https://eaadhaar.uidai.gov.in/#/ or mAadhaar App. You can
download your Aadhaar by:
• Using EID (Enrollment ID): Use your 28 digit enrolment
number along with full name and Pin code (as given
during enrolment) to download your Aadhaar.
• Using UID (Aadhaar Number): Use your 12 digit Aadhaar
number along with full name and Pin code to download
your Aadhaar.

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6.3.1 OTP to download Aadhaar & Password

To read more about
The OTP to download Aadhaar is received on your Aadhaar eAadhaar
registered mobile number. Instead of this OTP, you may also SCAN
use T-OTP (or Time-based OTP) to download eAadhaar. T-OTP
can be generated using mAadhaar App.

The downloaded Aadhaar, also known as eAadhaar, is a

password protected electronic copy of your Aadhaar. It is
downloaded as a .pdf document. The password for your
eAadhaar .pdf file is a combination of the first 4 letters of
name in CAPITAL and the year of birth (YYYY).

6.3.2 Validating the digital signature on eAadhaar

To see tutorial to help verify the

digital signature on eAadhaar
SCAN

Your eAadhaar is digitally signed by UIDAI. If the digital signature

on your eAadhaar shows a question mark ‘?’ sign, you will have
to validate the digital signature on the downloaded Aadhaar
before using it for any purpose.

To see the circular regarding

eAadhaar validity
6.3.3 Downloaded Aadhaar is legally valid
SCAN
The downloaded Aadhaar is (eAadhaar) legally valid document
and can be used in the same way as the Aadhaar letter. This
can also be verified by scanning the QR Code present on the
downloaded Aadhaar.

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6.3.4 Features of eAadhaar

Improved Design
with text realignment

Update Information
regarding Use of Secure
Issue Date QR Code
is the date of Aadhaar
Generation

Larger Image
Emblem and
of resident for better
Aadhaar Logo
visibility
on both sides

VID Digitally signed

printed below the Secure QR Code
Aadhaar number with Photo

6.4 mAadhaar Mobile App

Download

mAadhaar
THE UNIFIED AADHAAR APP

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Y ou can also carry your Aadhaar in your smartphone via the official mobile app of Aadhaar –
mAadhaar. This app offers over 35 online Aadhaar services to the Aadhaar holder. mAadhaar is
available for download from Google Play Store and Apple App Store.

6.5 Aadhaar PVC Card

Aadhaar PVC Card is the latest form of Aadhaar introduced by UIDAI. Other than being easy
to carry and durable, the PVC-based Aadhaar Card has a digitally signed secure QR code with
photograph and demographic details with multiple security features. It can be ordered online
through uidai.gov.in or resident.uidai.gov.in by paying a nominal charge of Rs. 50/-.

Aadhaar PVC card contains security features like:

• Secure QR Code • Hologram
• Micro text • Ghost image
• Issue Date & Print Date • Guilloche Pattern
• Embossed Aadhaar Logo

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 adhaar PVC Card is delivered to the resident’s address by speed post. Residents who do
A
not have registered mobile number can also order using Non-Registered /Alternate Mobile
Number. You can use these identifiers to order Aadhaar PVC card:
• Aadhaar number (12 digit)
• Virtual ID (16-digit VID is a token identifier that can used in place of Aadhaar number)
• EID (28 digit enrolment ID)

You can make the payment for your Aadhaar PVC Card online using Credit/ Debit Card, Net Banking
or UPI. SMS notifications are sent to your registered/ given mobile number for SRN (Service
Request Number), status of the request and AWB (Airway Bill Number) for tracking the Speed Post.

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SECTION 7: VERIFICATION OF AADHAAR

7.1 Verify any Aadhaar Online

Not every 12 digit

number is Aadhaar

Verify
Aadhaar Online

 ny Aadhaar number can be verified online from uidai.gov.

A
in. You can use this service to check the authenticity of any
Aadhaar number that is presented to you. For the entered
Aadhaar number, you get the following details of the Aadhaar
holder:
• If the Aadhaar number exists
• Age band
• Gender
• State of residence
• Mobile Number (in masked form showing
only last 4 digits)


Besides, a service provider can also verify the Aadhaar To watch tutorial on
presented by a person using following services: Verify Aadhaar Service
1. Online from: https://resident.uidai.gov.in/verify SCAN
2. From mAadhaar App
3. Scan the QR Code on presented Aadhaar using the
Aadhaar QR Code Scanner App or mAadhaar App

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7.2 Secure QR Code on Aadhaar

Aadhaar Offline Verification

made easy using
Secure QR Code

The Aadhaar letter, Aadhaar PVC Card and eAadhaar contain a
To watch tutorial on
digitally signed secure QR code that has demographic details the Secure QR Code
of the Aadhaar holder with photograph. This QR Code can be SCAN
used to verify the identity of the Aadhaar holder.

The service provider needs to use Aadhaar QR Code Scanner

App (also available in mAadhaar) to scan the Secure QR Code
on the presented Aadhaar.
To read more about
Secure QR Code
SCAN

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SECTION 8: AADHAAR ONLINE SERVICES

Your Aadhaar
offers several
Online Services

visit uidai.gov.in

UIDAI offers several online services related to Aadhaar on the Aadhaar website uidai.gov.in and mAadhaar
App. You can use these services to get a better visibility and control of your Aadhaar data.

8.1 Aadhaar Online Services (that DO NOT require Registered Mobile Number)
• Locate Enrolment Centre: You can get details of all nearby Aadhaar Enrolment Centre
using different search parameters.
• Book an Appointment: You can book an appointment for Aadhaar Enrolment or update at
any convenient Aadhaar Enrolment Centre for yourself or a family member or friend.
• Check Aadhaar Status: You can check status of your Aadhaar enrolment/ update request
by entering the 14-digit Enrolment ID/ URN and 14-digit time stamp along with Full Name
and Pin Code details.
• O
 rder PVC Card: You can order Aadhaar PVC Card of your Aadhaar or a family member’s
Aadhaar. This is a paid service. More details in Sec. 6.4 above.
Check PVC Card Status: You can check status of your Aadhaar PVC Card request by entering
• 
the SRN (Service Request Number) and Aadhaar number.
• Verify an Aadhaar: This service can be used by anyone to verify any presented Aadhaar.

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8.2 Aadhaar Online Services (that require Registered Mobile Number)

S ome of the Aadhaar online services require OTP authentication and hence, registered mobile
number is mandatory to use them. Instead of this OTP, you may also use T-OTP (or Time-based
OTP) to download eAadhaar. T-OTP can be generated using mAadhaar App.

Download Aadhaar
• Download Aadhaar: You can download your Aadhaar
SCAN
anytime and use it. This is a free service and requires
mandatory OTP authentication.

You can download your Aadhaar maximum 20 times in a calendar year.

Retrieve Lost/ Forgotten UID/ EID: Using this service, you

•  Retrieve Lost/ Forgotten
can retrieve your lost Enrolment ID or Aadhaar number UID/ EID
SCAN
(UID). This service requires mandatory OTP authentication.

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Update Demographic Online: If you have your Aadhaar

•  To update demographic
registered mobile number, you can place an online details online
SCAN
demographic details update request using the SSUP (self-
service update portal) of Aadhaar. This service requires
mandatory OTP authentication

Aadhaar Bank Linking Status: You can check your

•  Aadhaar Bank Linking Status
Aadhaar and Bank Account Linking Status in NPCI mapper SCAN
using this service. This service requires mandatory OTP
authentication.

You will receive any Aadhaar-based credits in only one account that
you have mapped to the NPCI mapper.

•  adhaar Update History: You can use this service to get a

A
To check your
chronological history of all updates done in your Aadhaar. Aadhaar Update History,
The OTP for this service will be sent to your registered SCAN
mobile number

•  erify Email/ Mobile Number: You can use this service to

V
To Verify your Email or Mobile
verify their email or mobile number in your Aadhaar. The
Number in Aadhaar,
OTP for this service will be sent to your registered mobile SCAN
number.

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•  adhaar Authentication History: Using this service, you

A
To know more about Aadhaar
can get details of authentication performed by you in past Authentication History
6 months. The OTP for this service will be sent to your SCAN
registered mobile number.

• Offline eKYC Service: Using this service, you can generate

To know more about Aadhaar
your digitally signed Aadhaar details that you may use for Paperless Offline eKYC:
KYC purposes. SCAN

8.3 Frequently Asked Questions

 IDAI also has extensive FAQs section on the website and

U
mAadhaar app to help residents understand Aadhaar process, To read FAQs
SCAN
services and products.

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SECTION 9: P
 RIVACY AND SECURITY OF YOUR
AADHAAR DATA

UIDAI follows
highest level
data security protocols

Security of your data is inherent in the design of the Aadhaar project. From having a random number which
does not reveal anything about the individual to other features listed below, UIDAI keeps the interest of the
resident at the centre of its purpose and objectives.

9.1 UIDAI Protecting privacy and information

Collecting limited information: Data collected by UIDAI is limited to the purpose of issuing
• 
Aadhaar number, and confirming the identity of Aadhaar number holder. Only basic data
is captured to establish identity – name, date of birth, gender, and address, and biometric
data comprising photograph, ten finger prints and iris scan. Parent’s/guardian’s name is
essential for children but not for others. Mobile number and email id are optional.
• N
 o profiling and tracking information collected: The UIDAI policy bars it from collecting
sensitive personal information such as religion, caste, community, class, ethnicity, income
and health status. Profiling of individuals is not possible through the UID system as the
data collected is limited to that required for identification and identity confirmation.
Certified machines with Data Encryption: Aadhaar enrolment/update happens with
• 
software provided by UIDAI using certified devices only. The data is encrypted as soon as
it is collected in order to prevent any leak in transit.
Release of information – yes or no response: UIDAI does not reveal personal information
• 
in the Aadhaar database. If you use your Aadhaar for verification purpose, the only
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response from UIDAI will be a ‘yes’ or ‘no’ to the request.

Convergence and linking of UIDAI information to other databases: Aadhaar database
• 
is not linked to any other database, or to information held in other databases. Its only
purpose is to verify a person’s identity at the point of receiving a service, and that too with
the consent of the Aadhaar holder.

9.2 Data Security in CIDR

 ata of all Aadhaar holders is safe and secure in the Central Identities Data Repository (CIDR)
D
of UIDAI. The CIDR is guarded both electronically and physically by selected individuals with
required security clearance. The data is secured with the best encryption technologies available
in a highly secure data vault. All access details are properly logged.
UIDAI has strict security and storage protocols in place. The penalties for security violation
are severe, and include penalty for disclosing identity information. Any unauthorized access
to CIDR, including hacking or any tampering with data in the CIDR, also has severe penal
consequences as per the Aadhaar Act, 2016.

9.3 How you can further protect your Aadhaar Information

 esides these security practices, UIDAI also offers a few more
B To know more about VID
online services that help you keep your Aadhaar details private SCAN
and add another layer of security to your data. These are:

• Virtual ID (VID) Generator: If you do not wish to share your

Aadhaar number while using Aadhaar-based authentication
service, you can use the Virtual ID or VID – a 16-digit token
for your Aadhaar. You can generate your VID from uidai.
To know more about Biometric
gov.in, mAadhaar App or via Aadhaar SMS service. Lock/ Unlock service
SCAN
Biometric Lock/ Unlock: This service enables you to lock
• 
and temporarily unlock your biometrics in Aadhaar. The
OTP for this service will be sent to your registered mobile
number.

•  adhaar Lock/ Unlock: If you do not wish to use your

A To know more about Aadhaar
Aadhaar, you can lock your Aadhaar number. By doing this, Lock/ Unlock service
you will not be able to perform any authentication using SCAN

Aadhaar, VID & ANCS Token for biometric, demographic &

OTP based authentication. Aadhaar can be unlocked only
using VID (Virtual ID). The OTP for this service will be sent
to your registered mobile number.

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SECTION 10: G RIEVANCE HANDLING

UIDAI has created various touch-points for you to express your concerns or share feedback related to
Aadhaar. All such platforms are easily accessible and enable you to reach out for assistance by dedicated
help centre teams of UIDAI. The platforms through which you can contact UIDAI are:

10.1 Aadhaar Sampark Kendra - Helpline 1947

Aadhaar-related
information is just a
call away
1947 (Toll Free) available
in 12 languages

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Dial 1947 from your phone and take assistance via automated IVRS mode. The Aadhaar Sampark
Kendra offers assistance in 12 regional languages - Hindi, Telugu, Tamil, Kannada, Malayalam,
Punjabi, Marathi, Gujarati, Bangla, Odia, Assamese and English.
You can get details of nearby Aadhaar Enrolment Centre, check status of your Aadhaar service
requests, get assistance on the correct process in case of update rejection, get your lost enrolment
ID, file a complaint or get information on any Aadhaar service on call.

10.2 Help via Email

Email your queries/ feedback/ suggestions

or grievances to Aadhaar via email to
[email protected]

Y ou can also email your queries/ feedback/ suggestions or grievances to Aadhaar via email to help@
uidai.gov.in. The ticketing system enables creation of ID of your case, which is shared with you in
response to your email. You can also track the status of your case by quoting this Case ID.

10.3 Aadhaar Website

uidai.gov.in
one-stop destination for all
Aadhaar-related information

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T he Aadhaar website is a one-stop destination for all Aadhaar-related information, Aadhaar

online services, repository of all UIDAI documents and other useful resources. You can access
the UIDAI website www.uidai.gov.in from your mobile phone, desktop or laptop from anywhere
in India. The information is segregated under the following heads:

•  y Aadhaar Section: Enrollment/update procedure, location of Aadhaar Centres,

M
booking prior appointments, downloading eAadhaar, check Aadhaar status after
enrollment/update, retrieve lost EID/UID, order Aadhaar PVC Card etc.
• About UIDAI Section: This section comprehensively provides information about
Aadhaar in terms of UIDAI Vision and Mission, organizational structure, composition
of the authority along with the legal framework, rules, regulations, notifications and
working opportunities with UIDAI at https://uidai.gov.in/about-uidai.html
Ecosystem Section: Information on authentication devices, biometric devices,
• 
authentication documents, QR Code reader and paperless e-KYC can be accessed
through this section at https://uidai.gov.in/ecosystem.html
• Contact and Support Section: You can reach out to the UIDAI directory and concerned
Regional Office and also the complaint section of Redressal Mechanism maintained
on the UIDAI website from https://uidai.gov.in/contact-support.html

You can make use of the various services available on the website. You can also get contact
details of UIDAI team. The website also has a dedicated section for Frequently Asked Questions
(FAQs) which give detailed answers to all Aadhaar processes and services related queries.

For any grievance, you can file a complaint online from:

https://resident.uidai.gov.in/file-complaint and even track status of your complaint from:
https://resident.uidai.gov.in/check-complaintstatus

10.4 Aadhaar Chatbot

Get answers to
your queries via chat with
‘Ask Aadhaar’

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Adding a new touch point for you, UIDAI has launched Chatbot service on the Aadhaar website.
You can ask your queries related to Aadhaar via chat. You simply need to visit uidai.gov.in and
click on ‘Ask Aadhaar’ icon at the right hand bottom corner of the page. The ‘Ask Aadhaar’
Chatbot gives accurate response to your questions instantly. You can also leave a feedback for
our Chatbot and we will be happy to incorporate your suggestions to improve this service.

 ith a motive of providing resolutions to the raised queries related to Aadhaar, the ‘Ask
W
Aadhaar’ Chatbot gives accurate response to the your questions instantly. You can also leave a
feedback for our Chatbot and we will be happy to incorporate your suggestions.

10.5 Social Media

SOCIAL
MEDIA

S ocial Media is quickly turning into the most preferred and accessible mode of communication
in today’s world. Aadhaar understands the influence and usage of social media and offers
multi-platform reach to the Aadhaar holders.

10.5.1 Official Social Media Profiles:

You can reach out to team UIDAI on the following social media platforms:
10.5.1.1 Twitter:
UIDAI has the below official Twitter handles:

National Level:
• @Aadhaar_Care (https://twitter.com/Aadhaar_Care) – the official Aadhaar
Customer Care handle
• @UIDAI (https://twitter.com/UIDAI) – The handle where you will get all
information/ announcements related to Aadhaar
• @ceo_uidai (https://twitter.com/ceo_uidai) – The official profile of the
CEO of UIDAI

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Regional Level:
• @UIDAIChandigarh (https://twitter.com/UIDAIChandigarh) - The official twitter
account of Aadhaar Regional Office Chandigarh. Residents can contact this
account for queries related to Chandigarh, J&K, Ladakh, Haryana, HP & Punjab.

•  UIDAIDelhi (https://twitter.com/UIDAIDelhi) – The official twitter account

@
of Aadhaar Regional Office, Delhi. Residents can contact this account for any
query related to New Delhi, Madhya Pradesh, Rajasthan or Uttarakhand region.

•  UIDAIMumbai (https://twitter.com/UIDAIMumbai) - The official twitter

@
account of UIDAI Regional Office Mumbai. Residents can contact this account
for queries related to Maharashtra, Gujarat, Goa, Daman & Diu and Dadra &
Nagar Haveli regions.

•  UIDAIBengaluru (https://twitter.com/UIDAIBengaluru) - The official twitter

@
account of UIDAI Regional Office Bengaluru. Residents can contact this account for
queries related to Karnataka, Kerala, Tamil Nadu, Puducherry and Lakshadweep.

•  UIDAIHyderabad (https://twitter.com/UIDAIHyderabad) - The official twitter

@
account of UIDAI Regional Office Hyderabad. Residents can contact this account
for queries related to Andhra Pradesh, Telangana, Odisha, Chhattisgarh and
Andaman & Nicobar Islands.

•  UIDAIRanchi (https://twitter.com/UIDAIRanchi) - The official twitter account

@
of UIDAI Regional Office Ranchi. Residents can contact this account for queries
related to Jharkhand, Bihar & West Bengal regions.

•  UIDAILucknow (https://twitter.com/UIDAILucknow) - The official twitter

@
account of UIDAI Regional Office Lucknow. Residents can contact this account
for queries related to Uttar Pradesh region.

•  UIDAIGuwahati (https://twitter.com/UIDAIGuwahati) - The official twitter

@
account of UIDAI Regional Office Guwahati. Residents can contact this account
for queries related to Assam, Meghalaya, Nagaland, Manipur, Mizoram,
Arunachal Pradesh, Tripura & Sikkim.

You can reach out UIDAI via direct tweets or direct message. Our social media grievance
management team will help you.

10.5.1.2 Facebook:
 IDAI has only one official page on Facebook - www.facebook.com/AadhaarOfficial.
U
You can simply search for @AadhaarOfficial on Facebook and Like/ Follow us for
all latest information. For specific queries, you can send us a private message or
comment on any of our Facebook posts.

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10.5.1.3 YouTube:
T he official Aadhaar channel is accessible to all users on YouTube via https://www.
youtube.com/user/AadhaarUID. You can also search for ‘Aadhaar UID’ on YouTube
and subscribe to our official channel. This channel has dedicated playlists of all
tutorial videos of our online services, informational videos related to Aadhaar, all
our TV ads, special messages, news reports, contest videos and more. Besides being
informative, the channel gives you a glimpse of the amazing video content created
by Aadhaar holders across the country. You can also leave a comment on our videos
or share feedback.

10.5.1.4 Instagram:
 IDAI recently launched the official customer care account of Aadhaar on Instagram.
U
You can follow us @aadhaar_official (https://instagram.com/aadhaar_official). For
any specific queries, you can send us a direct message and our team will respond.

10.5.1.5 LinkedIn:
T he official page for Unique Identification Authority of India is https://www.linkedin.
com/company/unique-identification-authority-of-india-uidai-. We share information
and news related to Aadhaar on this profile.

10.5.2 Beware of Fake Profiles/ User Accounts

BE AWARE

 ll official social media profiles of UIDAI are verified and it is advised that you follow/contact
A
only the official profiles. DO NOT believe anything on fake profile posts. DO NOT engage in
conversation or share your information with any other social media account posing to be
Aadhaar or UIDAI.

 lease note that if an individual has added the official profile of Aadhaar as their work place in
P
their social media profile, it does not mean that he/she is an employee of UIDAI. Please refer
to the contact directory on uidai.gov.in to confirm the workplace claim made by any individual.
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10.6 Aadhaar Regional Offices

Delhi | Bengaluru | Ranchi

Chandigarh | Mumbai | Guwahati
Lucknow | Hyderabad

 IDAI has set up 8 Regional Offices (ROs) to facilitate the functioning, operations management
U
and issue resolution with respect to the assigned States & Union Territories. Each RO has its
designated jurisdiction in accordance to the territory it covers and handles operations and
grievances related to the particular territory. The contact details of the respective Regional Office
are available at: https://uidai.gov.in/contact-support/contact-directory/regional-offices.html.

The 8 Regional Offices are located in:

•  Delhi –
Covers New Delhi, Madhya Pradesh, Rajasthan or Uttarakhand region
Address: Ground Floor, Pragati Maidan Metro Station, Pragati Maidan, New
Delhi-110001

• B
 engaluru, Karnataka –
Covers Karnataka, Kerala, Tamil Nadu, Puducherry and Lakshadweep region
Address: Khanija Bhavan, No. 49, 3rd Floor, South Wing Race Course Road, Bengaluru
- 560001

Chandigarh –
• 
Covers Chandigarh, Jammu & Kashmir, Ladakh, Haryana, Himachal Pradesh & Punjab
region
Address: SCO 95-98, Ground and Second Floor , Sector 17- B, Chandigarh 160017

• Mumbai, Maharashtra –
Covers Maharashtra, Gujarat, Goa, Daman & Diu and Dadra & Nagar Haveli regions
Address: 7th Floor, MTNL Exchange, GD Somani Marg, Cuff Parade, Colaba, Mumbai
- 400 005

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Ranchi, Jharkhand –
• 
Covers Jharkhand, Bihar & West Bengal regions
Address: 1st Floor, RIADA Central Office Building, Namkum Industrial Area,Near STPI
Lowadih, Ranchi - 834 010

• uwahati, Assam –
G
Covers Assam, Meghalaya, Nagaland, Manipur, Mizoram, Arunachal Pradesh, Tripura
& Sikkim regions
Address: Block-V, First Floor, HOUSEFED Complex, Beltola-Basistha Road, Dispur,
Guwahati - 781 006

• Lucknow, Uttar Pradesh –

Covers entire Uttar Pradesh region
Address: 3rd Floor, Uttar Pradesh Samaj Kalyan Nirman Nigam Building, TC-46/
V,Vibhuti Khand, Gomti Nagar, Lucknow- 226 010

Hyderabad, Telangana –
• 
Covers Andhra Pradesh, Telangana, Odisha, Chhattisgarh and Andaman & Nicobar
Islands regions
Address:  6th Floor, East Block, Swarna Jayanthi Complex, Beside Matrivanam,
Ameerpet Hyderabad-500 038, Telangana State

To get contact details of

regional offices:
SCAN

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SECTION 11: THE AADHAAR ACT 2016

UIDAI is a statutory authority established under the provisions of the Aadhaar (Targeted Delivery of Financial
and Other Subsidies, Benefits and Services) Act, 2016 published in official gazette on 26th March 2016.

UIDAI was notified as an Authority on 12th July, 2016. Dr. A B Pandey was appointed as the first CEO of
UIDAI on 21st July, 2016. Chairperson and Authority members were appointed on 12th September 2016.
All sections of Aadhaar Act, barring Section 21, were notified on the same day.

Following regulations were notified on 14th September, 2016:

• Unique Identification Authority of India (Transaction of Business at Meetings of the Authority)
Regulations, 2016 (No. 1 of 2016)
• Aadhaar (Enrolment and Update) Regulations, 2016 (No. 2 of 2016)
• Aadhaar (Authentication) Regulations, 2016 (No. 3 of 2016)
• Aadhaar (Data Security) Regulations, 2016 (No. 4 of 2016)
• Aadhaar (Sharing of Information) Regulations, 2016 (No. 5 of 2016)

The Unique Identification Authority of India (UIDAI) functions as a statutory authority, under the Ministry
of Electronics and Information Technology (MeitY), Government of India.

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11.1 Responsibilities of UIDAI

 IDAI is responsible for Aadhaar enrolment and authentication under the Aadhaar Act
U
2016. The responsibilities include:
• Operation and management of all stages of Aadhaar life cycle
• Policy development
• Procedure and system for issuing Aadhaar numbers to individuals
• Authentication performance

To download a copy of
The Aadhaar Act 2016
SCAN

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SECTION 12 A
 ADHAAR (ENROLMENT AND UPDATE)
REGULATIONS, 2016

Your enrolment and update is governed by the Aadhaar (Enrolment and Update) Regulations, 2016.
Regulations of direct relevance to you are reproduced below for your information:

12.1 CHAPTER II - Resident Enrolment Process

3. Biometric information required for enrolment. —

(1) The following biometric information shall be collected from all individuals
undergoing enrolment (other than children below five years of age):
(i) Facial image;
(ii) All ten fingerprints; and
(iii) Scans of both irises.
(2) The standards for collecting the biometric information shall be as specified by
the Authority for this purpose.

4. Demographic information required for enrolment. —

(1) T he following demographic information shall be collected from all individuals
undergoing enrolment (other than children below five years of age):

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(i) Name
(ii) Date of Birth
(iii) Gender
(iv) Residential Address
(2) The following demographic information may also additionally be collected
during enrolment, at the option of the individual undergoing enrolment:
(i) Mobile number
(ii) Email address
(3) In case of Introducer-based enrolment, the following additional information
shall be collected:
(i) Introducer name
(ii) Introducer’s Aadhaar number
(4) In case of Head of Family based enrolment, the following additional information
shall be collected:
(i) Name of Head of Family
(ii) Relationship
(iii) Head of Family’s Aadhaar number
(iv) One modality of biometric information of the Head of Family
(5) The standards of the above demographic information shall be as may be
specified by the Authority for this purpose.
(6) The demographic information shall not include race, religion, caste, tribe,
ethnicity, language, record of entitlement, income or medical history of the
resident.

5. Information required for enrolment of children below five years of age. —

(1) F or children below the five years of age, the following demographic and
biometric information shall be collected:
(a) Name
(b) Date of Birth
(c) Gender
(d) Enrolment ID or Aadhaar number of any one parent, preferably that of
the mother in the event both parents are alive, or guardian. The Aadhaar
number or EID of such parent or guardian is mandatory, and a field for
relationship will also be recorded.
(e) The address of such child which is the same as that of the linked parent /
guardian.
(f) Facial image of the child shall be captured. The biometric information of
any one parent / guardian shall be captured or authenticated during the
enrolment.
(2) T he Proof of Relationship (PoR) document as listed in schedule II for establishing

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the relationship between the linked parent/guardian and the child shall be
collected at the time of enrolment. Only those children can be enrolled based on
the relationship document (PoR), whose names are recorded in the relationship
document.

6. Enrolment of residents with biometric exceptions. —

(1) F or residents who are unable to provide fingerprints, owing to reasons such
as injury, deformities, amputation of the fingers/ hands or any other relevant
reason, only iris scans of such residents will be collected.
(2) For residents who are unable to provide any biometric information contemplated
by these regulations, the Authority shall provide for handling of such exceptions
in the enrolment and update software, and such enrolment shall be carried out
as per the procedure as may be specified by the Authority for this purpose.

12.2 CHAPTER IV - Update of Resident Information

16. Request for update of identity information. —

 n Aadhaar number holder may seek alteration of his demographic information or
A
biometric information in cases specified under Section 31 of the Act in accordance
with update procedure specified in this Chapter.

17. Mandatory update for children. —

T he Authority shall require the biometric information of children to be updated upon
attaining five years of age and fifteen years of age in accordance with the procedure
specified by the Authority.

19. Mode of updating residents’ information. —

T he process of updating residents’ information in the CIDR may be carried out
through the following modes:—
(a) At any enrolment centre with the assistance of the operator and/ or supervisor.
The resident will be biometrically authenticated and shall be required to provide
his Aadhaar number along with the identity information sought to be updated.
(b) Online mode: Demographic information may be updated online through
designated portals upon submission of Aadhaar number and the registered
mobile number. Authentication will be carried out through a One-Time
Password (OTP) sent to the registered mobile number.

The resident shall be assigned an update ID for tracking the status update, and the
revised Aadhaar letter may be made available to the resident in physical or electronic
form in accordance with the procedure as may be specified by the Authority for this
purpose. The procedures for update, standards and guidelines to be followed along
with the formats, templates, checklist to be used for carrying the update shall be as
may be specified by the Authority for this purpose.

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20. Convenience fee. —

The Authority may authorise Registrars to charge convenience fee from the residents,
not exceeding an amount specified by the Authority, for update of demographic
information and biometric information.

12.3 CHAPTER VI - Omission or Deactivation of Aadhaar Number and

Identity Information

27. Cases requiring omission of Aadhaar Number. —

(1) The Aadhaar number of an Aadhaar number holder shall be cancelled in the
following circumstances:—
(a) If it is established that more than one Aadhaar numbers have been issued
to the same person, then the Aadhaar number assigned from the earlier
enrolment shall be retained, and all subsequent Aadhaar numbers shall be
cancelled .
(b) Where the Aadhaar number has been generated in violation of the
prescribed guidelines:—
(i) “Photo on Photo” case where core biometric information is not
available: Where an existing photograph is used for enrolment instead
of capturing a new photograph at the enrolment centre, and where
core biometric information has not been captured during enrolment,
the resident’s Aadhaar number shall be cancelled.
(ii) “False Biometric Exception” cases: Where the enrolment has been
wrongly carried out as a ‘biometric exception’ case, the Aadhaar
number shall be cancelled.
(iii) Where an adult has been enrolled as a child below five years of age
to avoid capturing of biometric information, Aadhaar number shall be
cancelled.
(iv) Any other case requiring cancellation owing to the enrolment appearing
fraudulent to the Authority
(2) Upon cancellation, services that are provided by the Authority to the Aadhaar
number holder shall be disabled permanently.

28. Cases requiring deactivation of Aadhaar Number. —

(1) T he Aadhaar number of an Aadhaar number holder shall be deactivated in the
following circumstances:
(a) “Photo on Photo” and core biometric information is available: Where an
existing photograph is used instead of capturing a fresh photograph at the
enrolment centre, and where core biometric information of the resident
has been captured, the Aadhaar number shall be de-activated, and the
resident asked to update his photograph. Upon successful update of his
photograph, the Aadhaar number may be re-activated.

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(b) “ False Partial Biometric Exception” cases: Where certain attributes

constituting biometric information have not been captured despite the
resident being in a position to provide them, the Aadhaar number shall be
de-activated.
(c) Where it is found at a later stage that enrolment has been carried out
without valid supporting documents, the Aadhaar number shall be
deactivated till it is updated by the Aadhaar number holder after furnishing
valid supporting documents.
(d) Where the information captured has been flagged as having bad data
and requiring update (such as mixed/anomalous biometrics information,
abusive/expletive words and unparliamentary language in resident
demographics, multiple names in single name using ‘urf’ or ‘Alias’), the
Aadhaar number shall be deactivated till it is updated by Aadhaar holder.
(e) Where a child having attained the age of five or fifteen years of age fails to
update his biometric information within two years of attaining such age, his
Aadhaar number shall be deactivated. In cases where such update has not
been carried out at the expiry of one year after deactivation, the Aadhaar
number shall be omitted.
(f) Any other case requiring deactivation as deemed appropriate by the
Authority.

(2) U
 pon deactivation, services that are provided by the Authority to the Aadhaar
number holder shall be discontinued temporarily till such time the Aadhaar
number holder updates or rectifies the information, owing to which his Aadhaar
number has been deactivated by the Authority.

29. Inquiry into cases requiring omission or deactivation. —

(1) A ny case reported or identified as a possible case requiring omission or
deactivation may require field inquiry which may include hearing the persons
whose Aadhaar number is sought to be omitted or deactivated.
(2) An agency nominated by the Authority shall examine/inquire and submit a report
to the Authority as per the procedures as may be specified by the Authority for
this purpose.
(3) The Authority may initiate necessary action upon receiving the report and the
decision to omit or deactivate an Aadhaar number shall lie with the Authority.

30. Communication to the Aadhaar number holder. —

(1) A n Aadhaar number holder shall be informed of the omission or deactivation
of their Aadhaar number along with reasons through SMS, registered e-mail ID,
tele-calling, letter or through such means as deemed fit by the Authority.
(2) Any complaint of an Aadhaar number holder in respect of such omission or
deactivation may be addressed through the grievance redressal mechanism set
up by the Authority.

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31. Rectification action. —

(1) In case of omission of Aadhaar number for reasons other than multiple Aadhaar
numbers having been issued, residents shall be required to re-enrol.
(2) In case of deactivation, a resident shall be required to update his identity
information partly or fully as required, as per the guidelines or policies as may
be specified by the Authority.

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SECTION 13: APPENDIX

13.1 Annexure I - List of valid supporting documents

32. Certificate of identity containing Name, DOB and

POI (Proof of Identity) documents
Photograph issued by Employees’ Provident Fund
containing Name and Photo Organisation (EPFO) on UIDAI standard certificate
1. Passport format for enrolment/ update
2. PAN Card
3. Ration/ PDS Photo Card POR (Proof of Relationship) documents
4. Voter ID containing Name of applicant and Name of
5. Driving License HoF (Head of Family)
6. Government Photo ID Cards/ Service photo identity
card issued by PSU 1. PDS Card
7. NREGS Job Card 2. MNREGA Job Card
8. Photo ID issued by Recognized Educational Institution 3. CGHS/ State Government/ ECHS/ ESIC Medical card
9. Arms License 4. Pension Card
10. Photo Bank ATM Card 5. Army Canteen Card
11. Photo Credit Card 6. Passport
12. Pensioner Photo Card 7. Birth Certificate issued by Registrar of Birth, Municipal
13. Freedom Fighter Photo Card Corporation and other notified local government
14. Kissan Photo Passbook bodies like Taluk, Tehsil etc.
15. CGHS/ ECHS Photo Card 8. Any other Central/ State government issued family
16. Address Card having Name and Photo issued by entitlement document
Department of Posts 9. Marriage Certificate issued by the government
17. Certificate of Identity having photo issued by Gazetted 10. Address card having name and photo issued by
Officer or Tehsildar on UIDAI standard certificate Department of Posts
format for enrolment/ update 11. Bhamashah Card/Jan-Aadhaar card issued by Govt. of
18. Disability ID Card/ handicapped medical certificate Rajasthan
issued by the respective State/ UT Governments/ 12. Discharge card/ slip issued by Government hospitals
Administrations for birth of a child
19. Bhamashah Card/Jan-Aadhaar card issued by Govt. of 13. Certificate of Identity having photo issued by MP
Rajasthan or MLA or MLC or Municipal Councillor or Gazetted
20. Certificate from Superintendent/ Warden/ Matron/ Officer on UIDAI standard certificate format for
Head of Institution of recognized shelter homes or enrolment/update
orphanages etc. on UIDAI standard certificate format 14. Certificate of Identity having photo and relationship
for enrolment/update with HoF issued by Village Panchayat Head or Mukhiya
21. Certificate of Identity having photo issued by MP or or its equivalent authority (for rural areas) on UIDAI
MLA or MLC or Municipal Councilor on UIDAI standard standard certificate format for enrolment/ update
certificate format for enrolment/ update DOB (Date of Birth) documents
22. Certificate of Identity having photo issued by Village
Panchayat Head or Mukhiya or its equivalent authority containing Name and DOB
(for rural areas) on UIDAI standard certificate format
for enrolment/ update 1. Birth Certificate
23. Gazette notification for name change 2. SSLC Book/ Certificate
24. Marriage certificate with photograph 3. Passport
25. RSBY Card 4. Certificate of Date of Birth issued by Group A Gazetted
26. SSLC book having candidates photograph Officer on UIDAI standard certificate format for
27. ST/ SC/ OBC certificate with photograph enrolment/ update
28. School Leaving Certificate (SLC)/ School Transfer 5. A certificate (on UIDAI standard certificate format for
Certificate (TC), containing name and photograph enrolment/ update) or ID Card having photo and Date
29. Extract of School Records issued by Head of School of Birth (DOB) duly signed and issued by a Government
containing name and photograph authority
30. Bank Pass Book having name and photograph 6. Photo ID card having Date of Birth, issued by
31. Certificate of Identity containing name and photo Recognized Educational Institution
issued by Recognized Educational Institution signed by 7. PAN Card
Head of Institute on UIDAI standard certificate format 8. Marksheet issued by any Government Board or
for enrolment/ update. University

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9. Government Photo ID Card/ Photo Identity Card issued 22. CGHS/ ECHS Card
by PSU containing DOB 23. Certificate of Address having photo issued by MP or
10. Central/ State Pension Payment Order MLA or MLC or Gazetted Officer or Tehsildar on UIDAI
11. Central Government Health Service Scheme Photo standard certificate format for enrolment/ update
Card or Ex-Servicemen Contributory Health Scheme 24. Certificate of Address issued by Village Panchayat head
or its equivalent authority (for rural areas) on UIDAI
Photo card
standard certificate format for enrolment/ update
12. School Leaving Certificate (SLC)/ School Transfer
25. Income Tax Assessment Order
Certificate (TC), containing Name and Date of Birth 26. Vehicle Registration Certificate
13. Extract of School Records issued by Head of School 27. Registered Sale/ Lease/ Rent Agreement
containing Name, Date of Birth and Photograph 28. Address Card having Photo issued by Department of
14. Certificate of Identity containing Name, DOB and Posts
Photo issued by Recognized Educational Institution 29. Caste and Domicile Certificate having Photo issued by
signed by Head of Institute on UIDAI standard State Govt
certificate format for enrolment/ update 30. Disability ID Card/ handicapped medical certificate
15. Certificate of identity containing Name, DOB and issued by the respective State/ UT Governments/
Photograph issued by Employees’ Provident Fund Administrations
Organisation (EPFO) on UIDAI standard certificate 31. Gas Connection Bill (not older than 3 months)
32. Passport of Spouse
format for enrolment/ update
33. Passport of Parents (in case of Minor)
34. Allotment letter of accommodation issued by Central/
POA (Proof of Address) documents State Govt. (not more than 3 years old)
containing Name and Address 35. Marriage Certificate issued by the Government,
containing address
1. Passport
36. Bhamashah Card/Jan-Aadhaar card issued by Govt. of
2. Bank Statement/ Passbook
Rajasthan
3. Post Office Account Statement/ Passbook
37. Certificate from Superintendent/ Warden/ Matron/
4. Ration Card
Head of Institution of recognized shelter homes or
5. Voter ID
orphanages etc. on UIDAI standard certificate format
6. Driving License
for enrolment/ update
7. Government Photo ID cards/ service photo identity
38. Certificate of Address having photo issued by
card issued by PSU
Municipal Councillor on UIDAI standard certificate
8. Electricity Bill (not older than 3 months)
format for enrolment/ update
9. Water Bill (not older than 3 months)
39. Identity Card issued by recognized educational
10. Telephone Landline Bill (not older than 3 months)
institutions
11. Property Tax Receipt (not older than 1 year)
40. SSLC book having photograph
12. Credit Card Statement (not older than 3 months)
41. School Identity card
13. Insurance Policy
42. School Leaving Certificate (SLC)/ School Transfer
14. Signed Letter having Photo from Bank on letterhead
Certificate (TC), containing Name and Address
15. Signed Letter having Photo issued by registered
43. Extract of School Records containing Name, Address
Company on letterhead
and Photograph issued by Head of School
16. Signed Letter having Photo issued by Recognized
44. Certificate of Identity containing Name, Address and
Educational Institution on letterhead or Photo ID
Photo issued by Recognized Educational Institution
having address issued by Recognized Educational
signed by Head of Institute on UIDAI standard
Institution
certificate format for enrolment/ update
17. NREGS Job Card
45. Certificate of identity containing Name, DOB and
18. Arms License
Photograph issued by Employees’ Provident Fund
19. Pensioner Card
Organisation (EPFO) on UIDAI standard certificate
20. Freedom Fighter Card
format for enrolment/ update
21. Kissan Passbook

• Bring original documents for Enrolment/ Update. No photocopy required.

• Original documents are scanned and given back to you.

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Government of India

13.2 Annexure II – Format for Certificate for Aadhaar Enrolment/ Update

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Government of India

13.3 Annexure III – How to fill (Certificate For Aadhaar Enrolment/Update)

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Government of India

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Government of India

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13.4 Annexure IV – Enrolment Form

Under Section 3 of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016 (Aadhaar Act)

AADHAAR ENROLMENT/ CORRECTION/ UPDATE FORM

Aadhaar Enrolment and Mandatory Biometric Update is free. No charges are applicable for Form. In case of Correction/ Update, provide your Aadhaar Number
(UID), Full Name and only that field which needs Correction/ Update.

Resident Non-Resident Indian (NRI*) Please follow the instructions overleaf while filling up the form. Use capital letters only.

Pre Enrolment ID (If applicable): In case of Update provide Aadhaar Number (UID):
1 2

2.1 Biometric Update (Photo + Fingerprint + Iris) Mobile Date of Birth Address Name Gender Email

3 Full Name:
Age: Yrs OR Date of Birth: | DD | MM | YYYY |
4 Gender: Male Female Transgender 5
Declared Verified

Address: C/o NAME

House No./ Bldg./ Apt: Street/ Road/ Lane:
Landmark: Area/ Locality/ Sector:
6
Village/ Town/ City: Post Office:
District: Sub-District: State:
E-Mail: Mobile No.: | | | | | | | | | | | PIN Code: | | | | | | |
Details of: Father Mother Guardian Husband Wife
For children below 5 years Father/Mother/Guardian’s details are mandatory. Adults can opt not to specify this information.
7
Name:
EID/ Aadhaar No.: | | | | | | | | | | | | | | | dd | mm | yyyy | hh : mm : ss|
Verification Type: Document Based Introducer Based Head of Family (HoF) Based
Select only one of the above. Select Introducer or Head of Family only if you do not possess any documentary proof of identity and/
or address. Introducer and Head of Family details are not required in case of Document based verification.
8 For Document Based (Write Names of the documents produced. Refer overleaf of this form for list of valid documents)

a. POI b. POA
c. DOB d. POR
(Mandatory in case of Verified Date of Birth) (Mandatory in case of HoF based Enrolment/ Update)

For HoF Based - Details of : Father Mother Guardian Husband Wife

For Introducer Based – Introducer’s
9 HoF’s EID/ Aadhaar No.: | | | | | | | | | | | | | | |
Aadhaar No.: | | | | | | | | | | | | |
dd | mm | yyyy | hh : mm : ss|
I hereby confirm the identity and address of_________________________________________as being true, correct and accurate.

Introducer/ HoF’s Name: Signature of Introducer/ HoF

Disclosure under section 3(2) of THE AADHAAR (TARGETED DELIVERY OF FINANCIAL AND OTHER SUBSIDIES, BENEFITS AND SERVICES) ACT, 2016
I confirm that I have been residing in India for at least 182 days in the preceding 12 months / I am Non Resident Indian (NRI) & information (including biometrics)
provided by me to the UIDAI is my own and is true, correct and accurate. I am aware that my information including biometrics will be used for generation of Aadhaar
and authentication. I understand that my identity information (except core biometric) may be provided to an agency only with my consent during authentication or as
per the provisions of the Aadhaar Act. I have a right to access my identity information (except core biometrics) following the procedure laid down by UIDAI.

Verifier’s Stamp and Signature:

(Verifier must put his/ her Name, if stamp is not available)  Applicant’s signature/ Thumbprint

To be filled by the Enrolment Agency only: Date & time of Enrolment: _________________________________
Note: In case of minor, the signature will be done by parent/guardian. In case of incapacitated person, the signature will be done by Legal Guardian of Incapacitated Person
* In case of NRI, only Indian Passport will be valid as POI.

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INSTRUCTIONS TO FOLLOW WHILE FILLING UP THE ENROLMENT FORM

Write full name without salutations/titles. Please bring the original* Proof of Identity (POI) document. (See list A below). Variation in Resident’s Name in contrast to POI is
Field 3:
permissible as long as the change is minor spelling only, without altering the Name in POI document. For Example: If Resident’s POI reads “Preeti”, then “Priti” can be recorded
NAME
if Resident wants so.
Fill in Date of Birth in DDMMYYYY format. If exact Date of Birth is not known, approximate age in Years may be filled in the space provided. Please bring the original Proof of
Field 5:
Date of Birth (DOB), if available. (See list D below). Declared checkbox may be selected if Resident does not have a valid proof of Date of Birth document. Verified checkbox is
DOB / AGE
selected where Resident has provided documents as proof of Date of birth.
Write complete address. Please bring the original Proof of Address (POA) document. (See list B below). Please note that the Aadhaar letter will be delivered at the given
Field 6: address only.
ADDRESS • To include name of Parent / Guardian / Spouse as part of the address, enter the name of person in the c/o field.
• Minor Corrections / Enhancements are permissible to make the address complete without altering the base address as mentioned in POA document.
In case of children below 5 years, it is mandatory to provide father/mother/guardian details with their Aadhaar or EID number.
Field 7: If the resident is not holding a Proof of Identity & using the Head of the Family identity for enrolment, it is mandatory to provide Head of the family’s details with his/her Aadhaar
RELATIONSHIP or EID number. Please refer illustration below for filling EID. Please bring the original Proof of Relationship (POR) document. (See list C below). For other cases, it is optional
for the resident to fill up the relationship details.
Field 8: Write the name of Documents for POI and POA. In case proof of Date of Birth is available, then write the name of Date of Birth document. If the resident is not holding a Proof of
DOCUMENTS Identity & using the Head of Family based enrolment, then write the name of Proof of Relationship document. For Valid list of documents, please refer list of Documents below.
Field 9
Resident who does not have POI and POA may get enrolled through an Introducer/ Head of Family. Pl contact nearest enrolment centre or your Registrar, for further details.
INTRODUCER/HOF

LIST A. POI Documents 6. Driving License LIST C. POR Documents

POI (Proof of Identity) documents containing Name & Photo 7. Government Photo ID cards/ service photo identity card POR (Proof of Relationship) documents containing
issued by PSU Name of applicant and Name of HoF (Head of Family)
1. Passport 8. Electricity Bill (not older than 3 months)
2. PAN Card 9. Water Bill (not older than 3 months) 1. PDS Card
3. Ration/ PDS Photo Card 10. Telephone Landline Bill (not older than 3 months) 2. MNREGA Job Card
4. Voter ID 11. Property Tax Receipt (not older than 1 year) 3. CGHS/ State Government/ ECHS/ ESIC Medical card
5. Driving License 12. Credit Card Statement (not older than 3 months) 4. Pension Card
6. Government Photo ID Cards/ Service photo identity card 13. Insurance Policy 5. Army Canteen Card
issued by PSU 14. Signed Letter having Photo from Bank on letterhead 6. Passport
7. NREGS Job Card 15. Signed Letter having Photo issued by registered Company 7. Birth Certificate issued by Registrar of Birth, Municipal
8. Photo ID issued by Recognized Educational Institution on letterhead Corporation and other notified local government bodies
9. Arms License 16. Signed Letter having Photo issued by Recognized like Taluk, Tehsil etc.
10. Photo Bank ATM Card Educational Institution on letterhead or Photo ID having 8. Any other Central/ State government issued family
11. Photo Credit Card address issued by Recognized Educational Institution entitlement document
12. Pensioner Photo Card 17. NREGS Job Card 9. Marriage Certificate issued by the government
13. Freedom Fighter Photo Card 18. Arms License 10. Address card having name and photo issued by
14. Kissan Photo Passbook 19. Pensioner Card Department of Posts
15. CGHS/ ECHS Photo Card 20. Freedom Fighter Card 11. Bhamashah Card/Jan-Aadhaar card issued by Govt. of
16. Address Card having Name and Photo issued by 21. Kissan Passbook Rajasthan
Department of Posts 22. CGHS/ ECHS Card 12. Discharge card/ slip issued by Government hospitals for
17. Certificate of Identity having photo issued by Gazetted 23. Certificate of Address having photo issued by MP or MLA birth of a child
Officer or Tehsildar on UIDAI standard certificate format or MLC or Gazetted Officer or Tehsildar on UIDAI standard 13. Certificate of Identity having photo issued by MP or MLA
for enrolment/ update certificate format for enrolment/ update or MLC or Municipal Councillor or Gazetted Officer on
18. Disability ID Card/ handicapped medical certificate issued 24. Certificate of Address issued by Village Panchayat head or UIDAI standard certificate format for enrolment/update
by the respective State/ UT Governments/Administrations its equivalent authority (for rural areas) on UIDAI standard 14. Certificate of Identity having photo and relationship with
19. Bhamashah Card/Jan-Aadhaar card issued by Govt. of certificate format for enrolment/ update HoF issued by Village Panchayat Head or Mukhiya or its
Rajasthan 25. Income Tax Assessment Order equivalent authority (for rural areas) on UIDAI standard
20. Certificate from Superintendent/ Warden/ Matron/ Head of 26. Vehicle Registration Certificate certificate format for enrolment/ update
Institution of recognized shelter homes or orphanages etc. 27. Registered Sale/ Lease/ Rent Agreement
on UIDAI standard certificate format for enrolment/update 28. Address Card having Photo issued by Department of Posts
21. Certificate of Identity having photo issued by MP or LIST D. DOB Documents
29. Caste and Domicile Certificate having Photo issued by DOB (Date of Birth) documents containing Name and DOB
MLA or MLC or Municipal Councilor on UIDAI standard State Govt
certificate format for enrolment/ update 30. Disability ID Card/ handicapped medical certificate issued
22. Certificate of Identity having photo issued by Village 1. Birth Certificate
by the respective State/ UT Governments/ Administrations
Panchayat Head or Mukhiya or its equivalent authority 31. Gas Connection Bill (not older than 3 months) 2. SSLC Book/ Certificate
(for rural areas) on UIDAI standard certificate format for 32. Passport of Spouse 3. Passport
enrolment/ update 33. Passport of Parents (in case of Minor) 4. Certificate of Date of Birth issued by Group A Gazetted
23. Gazette notification for name change 34. Allotment letter of accommodation issued by Central/ State Officer on UIDAI standard certificate format for enrolment/
24. Marriage certificate with photograph Govt. (not more than 3 years old) update
25. RSBY Card 35. Marriage Certificate issued by the Government, containing 5. A certificate (on UIDAI standard certificate format for
26. SSLC book having candidates photograph address enrolment/ update) or ID Card having photo and Date of Birth
27. ST/ SC/ OBC certificate with photograph 36. Bhamashah Card/Jan-Aadhaar card issued by Govt. of (DOB) duly signed and issued by a Government authority
28. School Leaving Certificate (SLC)/ School Transfer Rajasthan 6. Photo ID card having Date of Birth, issued by Recognized
Certificate (TC), containing name and photograph 37. Certificate from Superintendent/ Warden/ Matron/ Head of Educational Institution
29. Extract of School Records issued by Head of School Institution of recognized shelter homes or orphanages etc. 7. PAN Card
containing name and photograph 8. Marksheet issued by any Government Board or University
on UIDAI standard certificate format for enrolment/ update
30. Bank Pass Book having name and photograph 9. Government Photo ID Card/ Photo Identity Card issued by
38. Certificate of Address having photo issued by Municipal
31. Certificate of Identity containing name and photo issued PSU containing DOB
Councillor on UIDAI standard certificate format for
by Recognized Educational Institution signed by Head 10. Central/ State Pension Payment Order
enrolment/ update
of Institute on UIDAI standard certificate format for
39. Identity Card issued by recognized educational institutions 11. Central Government Health Service Scheme Photo Card or
enrolment/ update.
40. SSLC book having photograph Ex-Servicemen Contributory Health Scheme Photo card
32. Certificate of identity containing Name, DOB and Photograph
41. School Identity card 12. School Leaving Certificate (SLC)/ School Transfer
issued by Employees’ Provident Fund Organisation (EPFO) on
42. School Leaving Certificate (SLC)/ School Transfer Certificate (TC), containing Name and Date of Birth
UIDAI standard certificate format for enrolment/ update
Certificate (TC), containing Name and Address 13. Extract of School Records issued by Head of School
43. Extract of School Records containing Name, Address and containing Name, Date of Birth and Photograph
LIST B. POA Documents Photograph issued by Head of School 14. Certificate of Identity containing Name, DOB and Photo
POA (Proof of Address) documents containing Name & Address 44. Certificate of Identity containing Name, Address and Photo issued by Recognized Educational Institution signed by
issued by Recognized Educational Institution signed by Head of Institute on UIDAI standard certificate format for
1. Passport Head of Institute on UIDAI standard certificate format for enrolment/ update
2. Bank Statement/ Passbook enrolment/ update 15. Certificate of identity containing Name, DOB and
3. Post Office Account Statement/ Passbook 45. Certificate of identity containing Name, DOB and Photograph Photograph issued by Employees’ Provident Fund
4. Ration Card issued by Employees’ Provident Fund Organisation (EPFO) on Organisation (EPFO) on UIDAI standard certificate format
5. Voter ID UIDAI standard certificate format for enrolment/ update for enrolment/ update

Illustration for filling up EID No.

Acknowledgement/ Consent for enrolment / ´ffU°fe / ³ff¸ffÔIY³f WXZ°fb ÀfWX¸fd°f
........................................................................................................................................................................................................................................................................................................................................................................................

Enrolment No/ ³ff¸ffÔIY³f ÀfÔ£¹ff: 0008/12345/00020 ***This is not the Aadhaar Number*** Date/ d°fd±f: 28/04/2011 15:50:16

or EID No: 0 0 0 8 1 2 3 4 5 0 0 0 2 0 2 8 0 4 2 0 1 1 1 5 5 0 1 6
Note: In instances where original documents are not available, copies attested / certified by a public notary/gazetted officer will be accepted.

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Government of India

13.5 Aadhaar Tutorial Videos

Verify Aadhaar Download Aadhaar Locate Aadhaar Enrolment Update Address Online
Centre
SCAN SCAN SCAN
SCAN

Update Address Without Check Status of your online Check status of your Aadhaar
Order Aadhaar Reprint
Documents update request enrolment or update request
SCAN
SCAN SCAN SCAN

Check your Aadhaar Check your Aadhaar Get back your lost Aadhaar
Lock/ Unlock Biometrics
Update History Authentication History number or Enrolment ID
SCAN
SCAN SCAN SCAN

Lock/ Unlock Aadhaar Generate/ Retrieve VID Verify Digital Signature What is EID
SCAN SCAN SCAN SCAN

Secure QR Code Online Appointment Booking mAadhaar App Aadhaar Chatbot

SCAN SCAN SCAN SCAN

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13.6 Aadhaar Online Services

Locate Enrolment Centre Book an Appointment Check Aadhaar Status Download Aadhaar
SCAN SCAN SCAN SCAN

Retrieve Lost/ Forgotten Order Aadhaar Reprint Check Reprint Status

Update Address Online
UID/ EID SCAN SCAN
SCAN
SCAN

Request for Validation letter Aadhaar Update History Verify an Aadhaar

Verify Email/ Mobile Number
SCAN SCAN SCAN
SCAN

Virtual ID (VID) Generator Aadhaar Authentication History Aadhaar Bank Linking Status Biometric Lock/ Unlock
SCAN SCAN SCAN SCAN

To download Android To download iOS

Aadhaar Lock/ Unlock Offline eKYC Service
mAadhaar mAadhaar
SCAN SCAN
SCAN SCAN

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13.7 Aadhaar on Social Media

NATIONAL

Follow @Aadhaar_Care Follow @UIDAI Follow @ceo_uidai Follow @AadhaarOfficial

Official Aadhaar Customer Get all information/ announcements Official profile of the CEO For specific queries, they can send us a
Care handle related to Aadhaar of UIDAI Private Message or Comment
SCAN SCAN SCAN SCAN

Follow @AadhaarUID Follow @Aadhaar_official Follow Unique Identification Aadhaar Chat Support
For tutorial videos related to Aadhaar, For any specific queries, they can Authority of India (UIDAI Page) Questions answered by
all our TV ads, Special Messages, send us a Direct Message and our We share information and news Aadhaar Chatbot
News reports, contest videos team will help related to Aadhaar on this profile
SCAN
SCAN SCAN SCAN

REGIONAL

Follow @UIDAIDelhi Follow @UIDAIMumbai Follow @UIDAIBengaluru Follow @UIDAIHyderabad

For queries related to New Delhi, For queries related to Maharashtra, For queries related to Karnataka, For queries related to Andhra Pradesh,
Madhya Pradesh, Rajasthan or Gujarat, Goa, Daman & Diu and Dadra Kerala, Tamil Nadu, Puducherry and Telangana, Odisha, Chhattisgarh and
Uttarakhand & Nagar Haveli Lakshadweep Andaman & Nicobar Islands
SCAN SCAN SCAN SCAN

Follow @UIDAIGuwahati
Follow @@UIDAIRanchi Follow @UIDAILucknow For queries related to Assam, Follow @UIDAIChandigarh
For queries related to Jharkhand, For queries related to Meghalaya, Nagaland, Manipur, For queries related to Chandigarh, J&K,
Bihar & West Bengal Uttar Pradesh Mizoram, Arunachal Pradesh, Tripura Ladakh, Haryana, HP & Punjab
& Sikkim
SCAN SCAN SCAN
SCAN

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 To get a soft copy of this book scan:

For any comments/ feedback,

Please write to us at:
[email protected]

Unique Identification Authority of India

Bangla Sahib Road, Behind Kali Mandir, Gole Market, New Delhi - 110001
www.uidai.gov.in