Dear Student,

Greetings! Welcome again to IIT Jammu!

By now, you would have received a Student ID and an email account has been provisioned for
you. This communication is to re-emphasize the importance of some of the topics discussed
hereafter and enable you to get the help and support needed.

1. EG (e-Governance application)
We use a highly customized e-Governance (EG) application for academic and administrative
process automation at the institute. The entire student life cycle is on EG from admission, fee
payment, course registrations, transcripts, to No Dues.

The EG application has employee and student master data, fee payment interface, course
registration, hostel management, mess ledger, monthly scholarship for M Tech and PhD
students, student requests, grading, transcripts, thesis submission, initial alumni connect, and
many more things. You can use the Student Requests or Help Desk in EG after getting the
institute email id.

Visit EG URL: eg.iitjammu.ac.in

user id: Student_ID - auto-generated and communicated by Academic office after admission
password: To generate the password for EG for the first time, you can use the reset password
option. The instructions are available in the application itself and on the institute website
iitjammu.ac.in/eg Subsequently, you can change the password in EG using Menus => My
Activities => Change Password.

1. When you reset the EG password and do not see an email in your Inbox, please check
the spam folder and mark emails coming from [email protected] as safe
and not spam.
2. EG does not have an interface with LMS (lms.iitjammu.ac.in), therefore changes in the
course registrations (add/drop) are not reflected in real-time and these are updated by
the Academic office. Any discrepancy or issues should be brought to the academic office
using Student Requests.
3. Respect the timelines in EG as communicated to you, this helps all of us to do better!
4. Subscribe to Telegram for important communication from the institute and EG
application.
5. EG Technical Support cannot help with policy matters or the admissibility of provisions.
These should be brought to the respective offices.

Student Requests: In EG, most of the help related to Academic and Student Affairs processes
can be sought using a Student Request under an appropriate category. Email, network,
computer, and civil/electrical estate issues should be entered in the Help Desk.

Help Desk: We have a Help Desk in the e-Governance application for all internal users.
Students and all users should log their requests related to Email/EG Technical
Support/Network/Civil-Electrical Maintenance. Please select the most appropriate Request Type
in the Help Desk. You should not use email for request types present in the Help Desk.
EGS | Compiled by: Rajendra Kumar Solanki
Help Docs: We have informative help docs available on the home page of EG application.

2. Email ID
We use Google Workplace for Education to access the email account.

Visit Email URL: mail.google.com

email id: [email protected]
password: you will receive a password on your personal email id for the first time or from the
office communication. If you are already logged in to any google email account, you can use the
“Add an account” option.

Please change the password after the first login, and keep changing at regular intervals.
You should enrol for 2-factor authentication (2FA) and set a recovery email and mobile number.
You should not save passwords in web browsers and never save on shared computers in labs
or elsewhere.

While you use the institute email, the usage is subject to the Acceptable Usage Policy (AUP) by
the email provider: https://workspace.google.com/intl/en/terms/use_policy.html
and Email Policy from the Government of India
http://egovstandards.gov.in/sites/default/files/E-mail%20policy%20of%20Government%20
of%20India.pdf

1. Each student is a member of students_all group. Depending on the degree, you are
also a member of mtech_all or phd_all or ug_all group. Never unsubscribe from these
groups, even if you can so that you do not miss important communication.
2. Sometimes, an email sent to this institute mailbox can go to the spam folder. Kindly
watch the spam folder and act accordingly.
3. Never share the password of your email ID with anyone. If you suspect any activity
about your email account, kindly change the password first and you may let the admin
know.
4. Students who have graduated shall be removed from the primary groups after receiving
a confirmation from the academic office or the administration.
5. Email admin or any representative at the institute can not access your emails or data you
store using the services associated with Google Workplace for education. It is important
that you are in charge of your institute email at all times.
6. The Institute or any of its representatives does not own the content you generate or
publish using the institute email account on various platforms outside the institute. It is
the responsibility of individual users not to publish any content or misuse this account
that can hurt the image of the institute or any of its stakeholders. If you are not sure, get
in touch with the Media cell.
7. Make sure that the combined storage of email and the associated Drive does not
exceed 30 GB at any point in time. You are required to archive and remove excess
storage periodically. Never store copyright-protected content or movies or software
executables/dumps in Drive. Never sync WhatsApp or Google Photos or any third-party
app data to institute an account.

EGS | Compiled by: Rajendra Kumar Solanki

Please help your fellow student friends using your network.
All the best!

Other than EGS:

Some of the services that you may be interested in are provided below for reference.

We understand that sometimes new users may need help to get started. Therefore, the
following help is always available to all users. Generally, a few 2nd and 3rd-year B Tech/M
Tech/Ph.D. students volunteer to help new students through various forums.

LMS: lms.iitjammu.ac.in
Intranet (within campus network only): intranet.iitjammu.ac.in
Mailing Lists: lists.iitjammu.ac.in for subscription based group communication
Institute Website: iitjammu.ac.in

LDAP ID (for internet access)

While you are on campus, you can use the LDAP ID (username same as the Student ID) to
access the internet on the wired (LAN) or wireless (WiFi) network. Most of the academic block,
administration block, medical unit, and hostel accommodation have WiFi access points enabled
as per directions and availability of resources.

The initial password for the LDAP ID can be obtained from the Network team or using the auto
Help Desk request entered in EG upon joining. This ID is not required when you are not on
campus. While on campus only, you can reset the LDAP password using a Self-Service Portal
ssp.iitjammu.ac.in.

1. Never share your LDAP ID and password with anyone. This is important and can land
you in trouble if you share an id with visitors, or anyone because you are the only one
responsible for any misuse and content browsed using your LDAP ID. You may be asked
to explain the misuse and content accessed to the NIC/NKN Coordinator.
2. LDAP ID is removed when you graduate or leave the institute once the Network team
receives the communication.
3. LDAP ID management is not part of EGS, you may redirect your queries through the
Help Desk with Request Type Internet or Network.

EGS | Compiled by: Rajendra Kumar Solanki