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    JBHIFI Store Support CSR - Belrose

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    amol

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    © All Rights Reserved
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    JBHIFI Store Support CSR - Belrose

    Uploaded by

    amol
    4 views2 pages

    Original Title

    JBHIFI Store Support CSR_Belrose

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    Copyright:

    © All Rights Reserved
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    4 views2 pages

    JBHIFI Store Support CSR - Belrose

    Uploaded by

    amol

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Customer: AU132 - JB Belrose

    Address: Supa Centre, Store 1.01 Level 1 4/6 Niangala Cl, Belrose NSW 2085
    Job Description: IT Maintenance

    Arrival and Setup


    Sign In at the counter using LinkSafe QR code.
    Notify manager and store staff of your arrival.
    Locate the IT rack in the back of the house.

    IT Rack Checks
    UPS Check: Look for error lights/messages, unusual noises.
    Server Check: Look for error lights/messages.
    Monitor Check: Ensure it displays security cameras/system.
    Dust Check: Clean if necessary.
    Photo Documentation: Take photos of the front of the rack.

    Back of House Checks


    PC Functionality: Turn on and check all PCs.
    Phone/Peripheral Check: Ensure all peripherals work.
    Storage Check: Ensure C: drive has >10% free space.
    Software Check: Ensure Software Centre is installed.
    ODBC Configuration: Ensure ODBC is configured.
    RDP Session Check: Ensure JB Menu shortcut opens RDP session.
    Shortcut Cleanup: Remove unnecessary desktop shortcuts.
    Test Print: Perform a test print on each PC.
    PC Reboot: Reboot if uptime >2 days or updates needed.
    Manager's Laptop: Perform above checks on manager's laptop.
    Peripheral Check: Ensure all printers and charging bays work.

    Front of House Checks


    PC Functionality: Turn on and check all PCs.
    Phone/Peripheral Check: Ensure all peripherals work.
    Storage Check: Ensure C: drive has >10% free space.
    Software Check: Ensure Software Centre is installed.
    ODBC Configuration: Ensure ODBC is configured.
    RDP Session Check: Ensure JB Menu shortcut opens RDP session.
    Shortcut Cleanup: Remove unnecessary desktop shortcuts.
    Test Print: Perform a test print on each PC.
    PC Reboot: Reboot if uptime >2 days or updates needed.
    RPDs Check: Ensure primary comms mode set to IP SSL.
    EFT Logon: Perform FUNC 8 7 on RPDs, ensure EFT logon on pinpads.

    Departure
    Report to Manager: Inform findings/issues, get signature.
    Sign Out using LinkSafe QR code at the counter.
    Additional Notes
    Confirm if there is any IT equipment in easily missed places.
    Assist store staff with quick IT issues.
    Log Tickets: Ask store to log a ticket with IT Support for non-urgent issues.

    Findings

    • Faulty monitor connected to PC AU132-SERVICE02


    • JB menu not working on PC AU132-SERVICE02, WKSTN07 and 04
    o Called IT support and resolved the issue

    Server rack photos

    Top before and after cleaning Bottom before and after cleaning

    Engineers’ Shift Start Shift Start Shift Finish Shift Finish Breaks Total Time Onsite
    Name Date Time Date Time
    Vinayak 29/08/2024 12:00 PM 29/08/2024 1:30 PM 1 hour 30 minutes
    Kalgutkar

    Lead Engineer: Vinayak Kalgutkar Customer Signature:

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