Technical Documentation

Coin changer

Manual
for service work

05.11 Schn/JMo/Roe
Version 2.1
HB.C2SA-EN
c2 service work Table of conTenTs

Table of contents

7
Text conventions 7
Additional technical documentationen 8

10

11
Displaying the current coin stocks in the tubes (inventory) 11
Giving out single/several coins 12
Giving out single coins 12
Giving out several coins after another 13
Emptying coin cassette 13
Emptying all change tubes up to certain filling level (float level) 14
Refilling change ... 15
... by inserting coins into the changer 15
c2 blue/white/orange 16
c2 green 17
... by filling the coin cassette direct ... 19
... with non-counted coins 19
... with counted coins (float level) 20

Optimising coin movement in the tubes 23

Open Coin Manager 23
Comparing in and out of tube coins 24
Analysing the coin movement in the tubes and set tube
parameters optimally 25

3
Table of conTenTs c2 service work

5 Token configuration 26
Teaching token in a coin channel 26
Configuring the token taught for free vend or payment
(BDV/Executive only) 28
Configuring token values 28
Configuring token as value token 30
Configuring free vend token 31
Assigning taught token to coin group A or B (option) 31
Directing accepted tokens into return chute 33
Erasing token configuration 34

6 Firmware update 35
Displaying current firmware versions 35
Updating firmware using PC & HENRI 36
Downloading new firmware and FW update PC application
from the internet 36
Installing HenriFlash 36
Loading new c2 firmware in HENRI 37
Installing new firmware in the coin changer 38
Updating firmware using SIM card & HENRI 39

7 Audit (option) 40
Checking audit data with HENRI 40
Which audit data is recorded and in what structure? 40
General data 41
Vends 41
Flow of money 42
Displaying audit data 45
Reading out audit data using the IrDA interface 46
Printing out audit data using a mobile printer 47

8 Readout of statistical data 48

Reading out statistical data from the currenza c 2 48

Erasing statistical data from HENRI memory 49

4
c2 service work Table of conTenTs

51
Cleaning coin path in validation and sorting area (yearly) 51
Cleaning payout sensor system 52
Cleaning filling level sensor system 55
Diagnostics 55
Readings when optics are OK 56
Readings when optics need to be monitored continuously 56
Readings when optics are faulty 56
Locating the failure cause (Golden Unit test) 57
Cleaning in the field 57
Cleaning coin cassette 57
Cleaning interface module 58
Cleaning in the workshop 60
Disassembling coin cassette 60
Cleaning coin cassette 62
Reassembling coin cassette 63

10 Troubleshooting 64
c status & error messages
2
64
Quick diagnosis using status LEDs (only c2 green) 68
Diagnose-Menü 70
Displaying diagnostic menu 70
Diagnostic screens 71
Coin validator 71
Interface module (changer module) 71
Payout module 71
Audit module/airport (option) 72
Display/keyboard (option) 72
Motor sensors 72
(Filling level) sensor left (tubes A&B)/middle (tubes C&D)/
right (tubes E&F) 72

11 Index 73

5
c2 service work abouT This manual

1 About this manual

This manual provides all information about

• displaying current tube levels/counters (inventory).
• paying out single coins or emptying/filling tubes.
• displaying change flow in the tubes.
• analysing change flow and setting tube parameters optimally depend-
ing on analysis
• teaching tokens
• updating firmware
• checking optional audit data
• reading out statistical data
• cleaning coin changer
• correcting malfunctions
This manual does not describe the whole functional range of the
coin changer currenza c2 or HENRI service tool. In order to be
able to use the whole functional range of the devices safely as
well as to configure all possible functions, all manuals for the
changer currenza c2 and HENRI service tool must be read
carefully (PDF download).

Text conventions
To make it easier for you to navigate within these instructions and to operate
the devices, the following accentuations were made in the text:
Safety instructions, which you must observe in order to protect
operators and equipment.

Notes, which you must observe in order to protect the environ-

ment.

Special notes, which are to facilitate the use of the devices.

At the beginning of a chapter you will find a short ”guide”, which

summarises the content of the chapter.

7
abouT This manual c2 service work

1 2 3 ... Requests to perform an action are numbered in another typeface

and, if possible, listed in a table.

Display TexTs are set in small capitals.

BuTToNS and MeNu ITeMS are shown in bold capitals.

[1/2] Reference to a figure. The number before the slash refers to the figure
number, the number behind the slash to the item number within the
figure.

Additional technical documentationen

Apart from the manual you already have, there is further documentation
for the currenza c2 and HENRI service module, e.g. about technical data
and configuration. All product descriptions are available as PDF format
(→ Download).

8
c2 service work safeTy insTrucTions

2 Safety instructions
The coin changer PCBs are fitted with components that can be
damaged by electrostatic discharge. Please observe the handling
instructions for components exposed to the risk of electrostatic
discharge.

Do not use the coin changer if the device or connecting cable

are demaged.

Never pull the connecting cable of the coin changer from the
machine when a voltage is applied.

Pull out the machine’s mains plug before you remove or clean
the coin changer.

Contact if you wish to alter the construction of the device

to a greater extent than that described in this munual.

If the device is no longer required, please dispose of it correctly.

We reserve the right to make technical modifications to the device

which are not covered by this manual!

9
menu language c2 service work

3 Menu language

This chapter describes how to set the menu language of the coin changer:
The c² supports the following languages:
• English
• German
• Options:
– Spanish, French, Italian
– Dutch
– Polish, Slovakian, Czech
– Hungarian
and is provided with three installed languages. The third language is cus-
tomised. If required, the coin changer may also be provided with other
languages than listed above.
To select the menu language (also language for audit receipts):
Quick approach:
= Main menu > E = Settings > Other settings > Language

Press key ... How often? effect

1 1x You enter the main menu

2 1x You enter the seTTing menu

You want to enter submenu oTher

3 until Other settings seTTings

4 1x You enter the submenu

5 1x You want to set the menu language

6 1x Now you can set the language

7 / until language desired You want to set this language

You lock the language selected in
8 1x memory
You return to main menu/operating
9 1 x/2 x mode

10
c2 service work Work on The change Tubes

4 Work on the change tubes

In this chapter you will learn how to

• display the current tube counters/levels (inventory)
• pay out single coins
• empty the change tubes (completely/up to a certain filling level (float
level))
• fill the change tubes
• optimise the change movement in the tubes

Displaying the current coin stocks in the tubes (inventory)

To display the current total stock and the number of coins in the individual
tubes:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press B key.
First of all the invenTory screen displays the tube combination of the
cassette installed:

After a short period of time the screen shows on the one hand the
value of the whole cassette contents and on the other hand the
counter of each tube:

11
Work on The change Tubes c2 service work

The security stock per tube possibly configured is not displayed

(cp. separate configuration manual).

Pressing the inventory key A, B, C, D, e, or F briefly would now pay out

single coins and holding down the key would pay out several coins one
after another from the appropriate tube. The coins will stop being paid out
if you press any other inventory key A–F. (Cp. next section)
4 Use MeNu key to return to the main menu.

Giving out single/several coins

Coins can be given out either using the menu item invenTory (see section
”Displaying the current coin stocks in the tubes (inventory)” in this chapter)
or if you have a c2 blue or green also using the inventory keys A–F direct,
provided that no menu has been selected:
For testing the coin return or acceptance coins can be paid out either in-
dividually or one after another. For this the internal keys A–F apply to the
tubes A–F.
If the changer is configured in such a way that the inventory keys are
disabled, the keys cannot be used.
Either the device is set up in such a way that the keyboard can be
enabled using the VMC (MDB and BDV VMCs only), or the keyboard
must first be activated using the menu (see separate configuration
manual).

Giving out single coins

To give out tube coins individually, simply press the corresponding inventory
key. One coin will be given out each time the key is pressed.

12
c2 service work Work on The change Tubes

Giving out several coins after another

To give out several tube coins:
1 Hold down the corresponding key A–F for approx. five seconds.
The tube gives out several coins.
2 Press any other key A–F.
The coins will stop being paid out.

Emptying coin cassette

In order to empty all change tubes completely e.g. before transport, for
repairs, or in case of an inventory:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press C key to open the service menu:

4 Press oK key to empty all tubes of the cassette:

5 Press oK key to empty all tubes of the cassette.

The tube counters are reset.
6 Use eXIT key to return to the main menu.

13
Work on The change Tubes c2 service work

Emptying all change tubes up to certain filling level (float level)

If a float level is configured for each change tube, the change tubes can be
emptied up to the number of tube coin set in the float levels. (Cp. separate
configuration manual)
To empty all change tubes up to the float level:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 • c2 blue/white/orange: Press MeNu key.
You enter the main menu:

Press F key to activate the filling moDe.

First of all the display shows the tube combi-
nation of the cassette installed:

After a short period of time the screen

shows on the one hand the value of the
whole cassette contents and on the other
hand the counter of each tube:

• c2 green: Press -key.

The flashing of the green LED (c2 green
only) shows that the coin changer is no
longer in operating mode, but in filling level
mode.
3 Hold down the B key for approx. three seconds.
All tubes will automatically be emptied up to the configured float
level.

14
c2 service work Work on The change Tubes

Refilling change ...

The coin changer can be provided with change either by inserting the tube
coins when the empty coin cassette is installed, or you remove the empty
coin cassette and fill the cassette direct.

... by inserting coins into the changer

In many cases, the VMC also offers a filling function. In that case,
this filling function should be used, due to the fact that the VMC may
not be able to accept the filling level of the changer.

If the cash-box is not empty, it must be emptied now, because the coins
directed to the cash-box will not be counted.
The cash-box does not need to be emptied, if the changer has been
set so that only coins to be sorted into tubes are accepted and cash-
box coins are inhibited when the tubes are being filled (see separate
configuration manual).

In order that the coin changer can count the inserted tube coins for audit
and inventory purposes the coin changer must be filled in the tube filling
mode. Activating this mode differs depending on the coin changer model:
• c2 blue using menu
• c2 green using keyboard
• c2 white/orange using HENRI
Please read the section designated for your coin changer.
As the exact coin number is registered the automatic tube counter
correction, which adapts the tube counter readings after each coin
acceptance and payout to the measurements of the filling level sen-
sors, must not be active (see separate configuration manual).

If you remove and completely empty the coin cassette before

refilling it, the ”automatic tube counter correction” and the ”tube
counter correction to zero” must be activated, so that the tube
counters will be reset before the filling process.

15
Work on The change Tubes c2 service work

c2 blue/white/orange
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press F key to activate the filling moDe.

First of all the display shows the tube combination of the cassette
installed:

After a short period of time the screen shows on the one hand the
value of the whole cassette contents and on the other hand the
counter of each tube:

4 Insert coins individually.

The display shows the tube the inserted coin has been sorted to:

16
c2 service work Work on The change Tubes

The corresponding tube counter counts the coins accepted. The tubes are
full when the
• full sensor is covered,
• configured filling level limitation has been reached or
• configured float level has been reached.
(Cp. separate configuration manual)
Now the tube coins inserted will, depending on each setting, either no longer
be accepted and directed into the return area, or they will be accepted and
directed into the cash-box.
5 Use eXIT key to return to the main menu.
When inserting the first coin into each tube, make sure the coin lies
flat inside the tube (cp. separate configuration manual, reference
”security stock”).
It is possible that the coin changer/HENRI
displays a lower change stock in the op-
eration mode than in the filling mode: In
this case the coin changer is set so that
the tube counter readings are transmit- Tube filling level message
ted to the VMC without security stock without security stock
(see separate configuration manual).

Tube filling level message

with security stock

c2 green
1 Press -key.
The flashing of the green LED shows that the coin changer is no
longer in operating mode, but in tube filling mode.
2 Insert tube coins.
The corresponding tube counter counts the coins accepted, and the
changer sorts the respective coin into its configured tube: either until
the
• full sensor is covered,
• configured filling level limitation has been reached or
• configured float level has been reached.
(Cp. separate configuration manual)
Now the tube coins inserted will, depending on each setting, either no longer
be accepted and directed into the return area, or they will be acceped and
directed into the cash-box.
When inserting the first coin into each tube, make sure the coin lies
flat inside the tube (cp. separate configuration manual, reference
”security stock”).

17
Work on The change Tubes c2 service work

If all tubes are full:

3 Press -key again.
The green LED lighting up shows that the changer is no longer in
tube filling mode, but back in operating mode.
If no coins are inserted in a 30-second time period, the changer returns
to operating mode, without the -key being pressed again.

18
c2 service work Work on The change Tubes

... by filling the coin cassette direct ...

You can also remove the empty coin cassette and refill it direct. Or you
have filled a replacement cassette beforehand and only replace the empty
cassette on site. For audit and inventory purposes either:
• the automatic tube counter correction must be active or
• the coins must be counted, this number of coins must be configured
as float level per tube, the automatic tube counter programming must
be active and the automatic tube counter correction must be deacti-
vated.
(Cp. separate configuration manual)

... with non-counted coins

1 Remove empty coin cassette:
• Lift lever (Fig. 1, A).
• Pull cassette straight out of the housing guides to the front
(Fig. 1, B).
2 If necessary, fill coin cassette.
3 Reinstall full (replacement) coin cassette:
• Insert cassette in upper and lower housing guides (Fig. 1, B).
• Push cassette into the housing.
• Press cassette down and let it engage in the upper and lower
housing guides (audible click) (Fig. 1, C).
As you fill the cassette with no particular number of coins which could
be counted or registered by the coin changer, the automatic tube
counter correction must be active. It adapts the tube counter readings
after each coin acceptance and payout to the measurements of the
filling level sensors (cp. separate configuration manual).

19
Work on The change Tubes c2 service work

A B C

Fig. 1: Removing and reinstalling the coin cassette

... with counted coins (float level)

If the change tubes are supposed to always be

filled with a certain number of coins, this number
of coins (float level per tube) as well as the auto-
matic tube counter programming must be set in the 1
coin changer. These settings ensure for audit and 2
inventory purposes that the tube counters are set 3
to the float level automatically when exchanging
the coin cassette.
The coin cassette must be exchanged or filled in
the tube filling mode. Activating this mode differs
depending on the coin changer model:
• c2 blue using menu
• c2 green using keyboard
• c2 white/orange using HENRI
Please read the section designated for your coin changer.

20
c2 service work Work on The change Tubes

c2 blue/white/orange
1 Connect c2 green/white/orange with HENRI
service tool (plug HENRI RJ-45 connector into
coin changer socket in the upper right hand 1
corner, cp. separate HENRI short reference 2
guide). 3
HENRI switches to c² mode automatically and
shows the (vending machine) display in normal
operating mode, e.g., the current change stock,
if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press F key to activate the filling moDe.

First of all the display shows the tube combination of the cassette
installed:

After a short period of time the screen shows on the one hand the
value of the whole cassette contents and on the other hand the
counter of each tube:

4 Remove empty coin cassette:

• Lift lever (Fig. 1, A).
• Pull cassette straight out of the housing guides to the front
(Fig. 1, B).
The tube counters are set to the configured float levels, and the
float levels (number of coins to be filled) are displayed.
5 If necessary, fill (replacement) coin cassette with number of coins set
in the float level per tube.

21
Work on The change Tubes c2 service work

6 Reinstall full (replacement) coin cassette:

• Insert cassette in upper and lower housing guides (Fig. 1, B).
• Push cassette into the housing.
• Press cassette down and let it engage in the upper and lower
housing guides (audible click) (Fig. 1, C).
7 Use MeNu key to return to the main menu.
The automatic tube counter correction must be deactivated so that
the accurately set tube counters will not be corrected according to
the filling level sensors.
It is possible that the changer/HENRI displays less change available
in the operating mode than in the filling mode: In this case the coin
changer is set so that the tube counter readings are transmitted to
the VMC without security stock (see separate configuration manual).

c2 green
1 Press -key.
The flashing of the green LED shows that the
coin changer is no longer in operating mode, but 1
in tube filling mode. 2
2 Remove empty coin cassette: 3
• Lift lever (Fig. 1, A).
• Pull cassette straight out of the housing
guides to the front (Fig. 1, B).
The tube counters are set to the configured
float level.
3 If necessary, fill coin cassette.
4 Reinstall full (replacement) coin cassette:
• Insert cassette in upper and lower housing guides (Fig. 1, B).
• Push cassette into the housing.
• Press cassette down and let it engage in the upper and lower
housing guides (audible click) (Fig. 1, C).
5 Press -key again.
The green LED lighting up shows that the changer is no longer in
tube filling mode, but back in operating mode.
The automatic tube counter correction must be deactivated so that
the accurately set tube counters will not be corrected according to
the filling level sensors.
It is possible that the changer reports less change than refilled: In
this case the coin changer is set so that the tube counter readings
are transmitted to the VMC without security stock (see separate
configuration manual).

22
c2 service work Work on The change Tubes

Optimising coin movement in the tubes

The coin changer currenza c² supports you in setting the tube parameters
optimally, i.e. it provides analyses guaranteeing that the coin cassette
not only collects as much cash as necessary but also as less as possible
depending on the installation site. The c² Coin Manager places different
functions at your disposal:
• Comparing in and out of tube coins
• Analysing coin movement in the tubes
• Setting tube parameters optimally

Open Coin Manager

1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press C key to open the service menu:

4 Press B key ”down-arrow” to select submenu t.

5 Use oK key to confirm your selection:

You may proceed with the above-mentioned functions from this sub-
menu:

23
Work on The change Tubes c2 service work

Comparing in and out of tube coins

The required menu item payouT sTaTisTics has already been selected.
6 Press oK key to confirm your selection:

The changer/HENRI displays for each tube how many per cent of the
accepted coins have been paid out.
If not enough tube coins have been accepted or paid out in order to
analyse the coin movement, the display shows three question marks.
If less than 100% is displayed, more tube coins have been inserted
than paid out. If more than 100% is displayed, more coins have been
paid out than inserted.

7 Use MeNu key to return to the main menu.

24
c2 service work Work on The change Tubes

Analysing the coin movement in the tubes and set tube parameters
optimally

6 Press B key ”down-arrow” to select submenu sTaTus of analysis.

7 Press oK key to confirm your selection:

The analysis is running. If it is completed, the coin changer returns to

the submenu t.
8 Press B key ”down-arrow” to select submenu proposals for opTimiza-
Tion.

9 Press oK key to confirm your selection:

After the data has been analysed successfully, the changer could suggest
filling level Tube a To 50% Decrease.
This proposal would be submitted if the tube A coins are paid out that sel-
dom that a change capacity of 50% is enough.
You may accept or ignore this proposal. When accepting the proposal the
tube A float level is reduced from 100% or 75% to 50% automatically. The
display confirms with d.
10 Use MeNu key to return to the main menu.

25
Token configuraTion c2 service work

5 Token configuration

This chapter describes how to

• teach a new token in a coin channel,
• configure this token either as free vend token or as value token,
• assign a token to coin group A or B (option),
• direct accepted tokens into the return chute and
• erase a configuration

Teaching token in a coin channel

The coin changer currenza c² has three coin channels to teach up to three
tokens, i.e. the measured token values generated by inserting the tokens
can be assigned to a coin channel on the machine direct. The acceptance
band which is created by inserting at least ten tokens of one type will ac-
cept this token for payment on the machine.
Additionally, a normal or wide acceptance band can be chosen for the
configured token.
However, a wide acceptance band makes the acceptance of fraud
coins more likely. Therefore a wide acceptance band should only be
configured if a limited number of tokens are available to generate the
token measurement values, or if the tokens show very large tolerance
values. Otherwise, too many fraud coins will be accepted for payment.

To teach a new token:

1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press C key to open the service menu:

26
c2 service work Token configuraTion

4 Press B key ”down-arrow” twice to select submenu Token Teach.

5 Use oK key to confirm your selection:

6 Press oK key again to teach a token.

7 If necessary, use B key ”down-arror”/A key ”up-arror” to select de-
sired token: B or C.
8 Use oK key to confirm your selection.
You are now challenged to insert at least 10 tokens of one type.
9 Press oK key after having inserted as many different tokens as pos-
sible of one type.
10 Use A or B key to select normal or wide acceptance band.
11 Use oK key to confirm your selection.
Now the changer/HENRI displays whether the measured values gen-
erated by inserting tokens could have been saved as an acceptance
band or not:

or
The latter message is displayed if either less than 10 tokens have
been inserted or the acceptance band generated overlaps at least
one acceptance band of a coin channel already programmed. The
process is aborted.

12 Use MeNu key to return to the main menu.

13 Power reset the coin changer twice.
The coin changer will now accept the new token.

27
Token configuraTion c2 service work

Configuring the token taught for free vend or payment

(BDV/Executive only)
In this section you learn how to:
• configure token values
• configure free vend tokens
You do not have to configure all three tokens A, B, and C as value
tokens or as free vend tokens; token A, e.g., can be free vend token
and token B value token.
Whether a token is directed to the return area or into the cash-box,
is customised.

Configuring token values

Taught tokens can either be configured as free vend tokens (see next sec-
tion) or as value tokens.
The token value does not have to match a price. If the token value is >
price, the remaining credit is not paid out. If the token value is < price, the
customer must pay the difference. However, the changer will not accept
more than one token for any one vending operation.
he lowest digit of a token value may only be changed in steps of the
smallest coin value (cp. separate configuration manual).
If you assign a certain value to a taught token the coin order that
is specified according to the ascending coin value may shift. As
coins are inhibited according exactly this order in the currenza
c2 for the ”Tube empty” message, the inhibiting information
may also shift and must be adapted, if necessary (cp. separate
configuration manual).

To set a token value:

1 Press MeNu key.
You enter the main menu:

28
c2 service work Token configuraTion

2 Press e key to open the seTTings menu:

3 Press B key ”down-arrow” until submenu coin seTTings is selected.

4 Use oK key to confirm your selection.
5 Press B key ”down-arrow” until submenu Token is selected:

6 Use oK key to confirm your selection:

7 Press oK key again to open submenu seTTing of Token value.

8 If necessary, use B key ”down-arror”/A key ”up-arror” to select token

(B or Token c) the value of which is to be set.
9 Use oK key to confirm your selection:

10 Set token value:

• Use D key (right arrow)/C key (left arrow) to highlight the place of
the token value to be changed.
• Use A key (up-arrow)/B key (down-arrow) to configure the value of
the place highlighted.
11 Use oK key to confirm token value.
12 Use MeNu key to return to the main menu.

29
Token configuraTion c2 service work

Configuring token as value token

If you configured a value for a taught token and if this token is to be cashed
just as a coin with this value, you must configure the token as value token:
If the vending machine does not support any token functions, an
alternative value may specify the value for a token. Actually, the
alternative value defines the coin value for a second currency.
Configuring an alternative coin value invalidates the real coin value.
The alternative coin value is only used as token value if the vending
machine cannot identify the token ID coming from the coin changer.
The alternative coin value does not report a token but a coin.
1 Connect c2 with HENRI service tool (plug HENRI RJ-45 connector
into coin changer socket in the upper right hand corner, cp. separate
HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 To configure a value token:
Quick approach:
= HENRI main menu > = Extended functions > = Channels

Press key ... How often? effect

1 1x You enter the HENRI main menu

2 1x You enter submenu exTenDeD funcTions

You want to access the setting table

3 1x Coin channels

/ until required token/token You highlight the token to be configured

4 channel as value token
/
You enter the submenu with all setting
5 1x options of this channel
until required setting option
6 / value Token You highlight setting option value Token

Now you can set the value token. The

7 1x current setting noT acTive is flashing
You configure value Token acTive, so
8 /
1x that the token accepted in this channel
is cashed in with a value
Setting has been confirmed and is no
9 1x longer flashing
You want to store the setting in the coin
10 2x changer?
You lock the setting in the coin changer
11 1x memory

12 1x You enter the HENRI main menu again

You return to the c2 operating mode/c2
13 1 x/2 x main menu

3 Disconnect and reconnect the coin changer twice.

The new setting has also been stored in the changer interface.

30
c2 service work Token configuraTion

Configuring free vend token

Thaught tokens can either be configured as value tokens (see last section)
or as free vend tokens.
For BDV and Executive changers a token value must be programmed
before the corresponding token can be set as free vend token (see
above).

To set a free vend token:

1 Follow steps 1 to 6 in section ”Configuring token value”.
2 Press B key ”down-arrow” to select submenu seTTing of free venD
Token.

3 Press oK key to confirm your selection:

4 If necessary, use B key ”down-arrow”/A key ”up-arrow” to select to-

ken (B or Token c), that is to be free vend token.
5 Press oK key to confirm your selection.
6 If necessary, use B key ”down-arrow”/A key ”up-arrow” to select set-
ting.
7 Press oK key to confirm your selection.
8 Use MeNu key to return to the main menu.

Assigning taught token to coin group A or B (option)

As an option the coins and tokens programmed in the coin changer may
be assigned to two coin groups A (standard) and B using the HENRI ser-
vice tool, e.g., to differentiate between two currencies (1st currency = coin
goup A, 2nd currency = coin group B). It is also possible to assign the coin/
token to both coin groups.
The two coin groups can be selected using the switching block on the rear
of the coin validator, in order that the coin changer accepts either coin
group A or B (cp. separate configuration manual).

31
Token configuraTion c2 service work

To assign a taught token to a coin group:

1 Connect c2 with HENRI service tool (plug HENRI RJ-45 connector
into coin changer socket in the upper right hand corner, cp. separate
HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Configuration:
Quick approach:
= HENRI main menu > = Extended functions > = Channels

Press key ... How often? effect

1 1x You enter the HENRI main menu

2 1x You enter submenu exTenDeD funcTions

You want to access the setting table

3 1x Coin channels

/ until required token/token You highlight the token to be assigned

4 channel to a coin group
/
You enter the submenu with all setting
5 1x options of this channel
until required setting option
acTive in a/acTive in b, depend-
6 / ing on whether the token is to You highlight the setting option
be accepted in coin group A
(standard) or B
Now you can select the coin group.
7 1x The current setting is flashing
until required setting acTive if
the token is to be accepted in You configure e.g. acTive in b acTive
8 / this coin group/noT acTive if it if the token is to be accepted in coin
group B
is not to be accepted
Setting has been confirmed and is no
9 1x longer flashing
You want to store the setting in the coin
10 2x changer?
You lock the setting in the coin changer
11 1x memory

12 1x You enter the HENRI main menu again

You return to the c2 operating mode/c2

13 1 x/2 x main menu

3 Disconnect and reconnect the coin changer twice.

The new setting has also been stored in the changer interface.

32
c2 service work Token configuraTion

Directing accepted tokens into return chute

Usually, tokens are directed into the cash-box. However, you may set the
coin changer so that tokens, though they have been accepted and regis-
tered, will be directed back to the customer into the return chute:
1 Connect c2 with HENRI service tool (plug HENRI RJ-45 connector
into coin changer socket in the upper right hand corner, cp. separate
HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 To redirect tokens into the return chute:
Quick approach:
= HENRI main menu > = Extended functions > = Channels

... Taste drücken Wie oft? Ziel

1 1x You enter the HENRI main menu

2 1x You enter submenu exTenDeD funcTions

You want to access the setting table

3 1x Coin channels

/ until required token/token You highlight the token to be directed

4 channel into the return chute
/
You enter the submenu with all setting
5 1x options of this channel
until required setting option
rejecT in a/b, depending on
6 / whether the token is accepted You highlight setting option t
in coin group A (standard) or B
Now you can redirect the token. The
7 1x current setting noT acTive is flashing
You configure rejecT in a/b acTive, so
8 /
1x that the token is accepted in coin group
A/B and directed into the return chute
Setting has been confirmed and is no
9 1x longer flashing
You want to store the setting in the coin
10 2x changer?
You lock the setting in the coin changer
11 1x memory

12 1x You enter the HENRI main menu again

You return to the c2 operating mode/c2

13 1 x/2 x main menu

3 Disconnect and reconnect the coin changer twice.

The new setting has also been stored in the changer interface.

33
Token configuraTion c2 service work

Erasing token configuration

If a configured token is no longer to be accepted for payment, as the coin
channel is to be programmed with another token you are able to erase the
present token configuration:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press MeNu key.
You enter the main menu:

3 Press C key to open the service menu:

4 Press B key ”down-arrow” twice to select submenu Token Teach.

5 Use oK key to confirm your selection:

6 Press B key ”down-arrow” to select submenu Token DeleTe.

7 Use oK key to confirm your selection.
8 If necessary, use B key ”down-arrow”/A key ”up-arrow” to select to-
ken (B or Token c) that is no longer to be accepted.
9 Use oK key to confirm your selection.
Token configuration has been erased. The coin channel is free to be
programmed with another token.
10 Use MeNu key to return to the main menu

34
c2 service work firmWare upDaTe

6 Firmware update

In this chapter you learn how to update the c2 firmware by means of the
HENRI service tool, also using a HENRI SIM card, if available.
The currenza c2 is fitted with three or four microcontrollers the firmware
(FW) of which can be updated:
• coin changer/interface module FW
• coin validator FW
• display FW
• audit module FW
Before updating the relevant FW you can display the current FW versions.
In order to finally update the FW it must either
• be loaded from the PC into the HENRI and then installed in the cur-
renza c2 using HENRI, or
• be installed in the currenza c2 using a HENRI SIM card with the latest
coin changer FW also by means of the HENRI service tool.

Displaying current firmware versions

In order to display the current FW versions of the currenza c².
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press HeNRI key.
You enter the main menu:
HENRI menu
A← FW update
B← Exten. funct.
C← Settings
D← Changer modes
E← DB update
MENU← CC menu

3 Press A key to open the upDaTe menu:

Update menu
A← CoinValidator
B← Coin Changer
C← Display
D← Audit
E← FW versions
EXIT← Exit

4 Press e key to display fW versions.

5 Use eXIT key to return to the main menu.

35
firmWare upDaTe c2 service work

Updating firmware using PC & HENRI

First of all the new firmware must be stored in the HENRI service tool by
means of the PC software HenriFlash, so that you can use the service tool
to install the firmware in the coin changer.

Downloading new firmware and FW update PC application from the

internet
HenriFlash can be downloaded from the website (Internal) either as
zipped file along with the latest FW or as .exe file using your customer
password.
Should you have any further questions, please do not hestitate con-
tacting our sales staff at any time.

Installing HenriFlash
To install the program on the hard disc of your PC:
1 If necessary, unpck zipped file.
In addition to HenriFlash this directory also contains the firmware:
• xxx.cxb (coin validator FW)
• xxx.mot (coin changer FW)
• xxx.dsp (display FW)
• xxx.aud (audit modul FW)
The directory may also contain a file with the extension .hen. This
file is the current FW for the HENRI service tool (cp. separate HENRI
short reference guide).

2 Sart .exe file and follow the installation wizard.

HenriFlash is installed.

36
c2 service work firmWare upDaTe

Loading new c2 firmware in HENRI

1 Connect the USB cable provided to the PC.
2 Start HenriFlash.
The start screen together with a selection box opens:

3 Select FW to be updated:
• for c² coin validator COPy COIN VALIDATOR FIRMWARE ...
• for c² coin changer COPy COIN CHANgER FIRMWARE ...
• for c² display COPy DISPLAy FIRMWARE ...
• for c2 audit module COPy AUDIT FIRMWARE ...
• for all four c² components gET ALL UPDATES
4 Confirm your selection with oK.
Now you can set the menu language required by selecting the Lan-
guage menu.

37
firmWare upDaTe c2 service work

5 In the left field file selecTion and in the line of the appropriate firm-
Ware, enter the path of the directory started during installation and
firmware file.
6 Connect HENRI to the USB cable’s free end and wait until the ser-
vice tool had booted up and displays the menu.
7 Click UPDATE to start data transfer from the PC to the service tool.
HenriFlash displays the data transfer status in the right-hand ouTpuT
field.

Installing new firmware in the coin changer

1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press HeNRI key.
You enter the main menu:
HENRI menu
A← FW update
B← Exten. funct.
C← Settings
D← Changer modes
E← DB update
MENU← CC menu

3 Press A key to ppen the upDaTe menu:

Update menu
A← CoinValidator
B← Coin Changer
C← Display
D← Audit
E← FW versions
EXIT← Exit

4 • Press A key to update coin valiDaTor FW.

• Press B key to update coin changer FW.
• Press C key to update Display FW.
• Press D key to update auDiT module FW
HENRI displays the appropriate:
– CurrenT version (FW installed in the currenza c² yet)
– NeW version (FW in HENRI to be installed)
5 Press oK key to update the relevant firmware in the currenza c².
6 Use eXIT key to return to the main menu.
If an error should occur during data transfer, the baud rate can be
adapted in the service tool, if necessary (see separate HENRI short
reference guide).

38
c2 service work firmWare upDaTe

Updating firmware using SIM card & HENRI

The HENRI service tool also enables you to update the currenza c2 firmware
just by inserting a HENRI SIM card, if necessary along with new coin and
device configurations (currency & configuration data block).
For this you will need a HENRI SIM card providing the required coin
changer firmware. The customised SIM card can be ordered by contacting
our sales staff.
As the data transfer will start automatically when inserting the
SIM card and will not end until all data has been transferred, the
SIM card may only provide the data (firmware or data blocks)
supposed to be programmed when inserting the card.
If for any reason the card memorises several firmware files for
different coin changer modules or firmware and data block files
for a new configuration, this data will be transferred at once and
cannot be separated, i.e. firmware and configuration would be
updated at once.

To update the firmware:

1 Insert the HENRI SIM card with the latest firmware into the HENRI
”SIM” interface.
Please consider the ar-
row and side indication
on the SIM card.
Depending on the
model year of the
HENRI service tool
the ”SIM” interface
is either right next to
the ”USB” interface or
on the left-hand side
(Fig. 2).

2 Connect c2 with HENRI

service tool (plug HENRI
Fig. 2: Inserting SIM card
RJ-45 connector into coin
changer socket in the upper right hand corner, cp. separate HENRI
short reference guide).
HENRI found the SIM card and asks whether to start the firmware
update.
3 Confirm query and press the oK-key.
HENRI displays the status of the firmware installation and confirms
with d.
4 Use eXIT key to return to the main menu.

39
auDiT (opTion) c2 service work

7 Audit (option)

If the currenza c2 is fitted with an optional internal audit module, all audit
data is collected and evaluated by the changer, so that it may be read out
using a mobile data retrieval unit (MDE) or rather printed using a mobile
printer for audit purposes.
This chapter describes how to
• check audit data with HENRI.
• read out audit data using the IrDA interface.
• print audit data using a mobile printer.

Checking audit data with HENRI

First of all this section lists which audit data is recorded and how it is struc-
tured, which means: which audit data can be found in which submenu.
The next section explains how to display particular audit data using the
HENRI service tool.

Which audit data is recorded and in what structure?

The audit data can be divided into three groups: General data, Vending
data and data regarding the flow of money. Accordingly the auDiT menu is
divided into three submenus:
• General DaTa
• VenDs
• FloW of money

40
c2 service work auDiT (opTion)

general data

The submenu general DaTa contains all general audit data of the coin
changer currenza c²:
• machine number (10-digit)
• number of prinTouTs/reaDouTs:
– since installation
– since initialisation
– Date and time of last readout
• number of poWer reseTs
– since initialisation
– since last readout
• Tube conTenTs
– Amount of coins collected in tube A to F
– Total amount of all coins collected
• recycler conTenT (if connected)

Vends

In the venDs submenu you may catch up on sales transacted using the
coin changer currenza c²:
• sales of all paymenT sources
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• cash sales
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• cashless sales
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• Token sales
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• free venDs
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)

41
auDiT (opTion) c2 service work

• free venDs WiTh Tokens

– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• TesT venDs
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• DiscounTs
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• sales per selecTion line (selection line/product 001 to 100)
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)

Flow of money

In the submenu floW of money you may catch up on acceptance and payout
of the individual means of payment:
• Coins
• Banknotes
• Card systems
• Tokens
Coin acceptance/payout
The audit data for acceptance and payout of coins is listed in the coin DaTa
submenu:
• coins To cash-box
– since initialisation
– since last readout
• coins To Tube
– since initialisation
– since last readout
• t
– since initialisation
– since last readout
• change paiD ouT from hoppers
– since initialisation
– since last readout

42
c2 service work auDiT (opTion)

• Coins To Tube in manual filling moDe

– since initialisation
– since last readout
• Coins paiD ouT manually
– since initialisation
– since last readout
• Cash overpay
– since initialisation
– since last readout
• CreDiTeD from machine
– since initialisation
– since last readout
• Coin counTers
– for accepted coins (01 to 16) since initialisation/since last readout
– for coins into tubes (A to F) since initialisation/since last readout
– for coins out of tubes (A to F) since initialisation/since last readout
Banknote acceptance/payout
The audit data for acceptance and payout of banknotes is listed in the bill
DaTa submenu:

• accepTeD bills
– since initialisation
– since last readout
• bills To recycler
– since initialisation
– since last readout
• t
– since initialisation
– since last readout
• bills in manually
– since initialisation
– since last readout
• bills ouT manually
– since initialisation
– since last readout

43
auDiT (opTion) c2 service work

Flow of money using card system

The audit data for in and out of cards is listed in the cashless DaTa submenu:
• DebiTeD from cashless
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• creDiTeD To cashless
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• DiscounTs from cashless
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
• Tokens from cashless
– since initialisation
– since last readout
– cycles (since initialisation, since last readout)
Tokens
The audit data for tokens is listed in the Token submenu:
• accepTeD Tokens
– since initialisation
– since last readout
• Token overpay
– since initialisation
– since last readout
• freevenD Tokens
– since initialisation
– since last readout

44
c2 service work auDiT (opTion)

Displaying audit data

The following abbreviations are used to display the audit data:
“Inst.” = since installation
“s.Ini.” = since initialisation
“s.l.R.” = since last readout.

1 Connect c2 green/white/orange with HENRI service tool (plug HENRI

RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press HeNRI key.
You enter the main menu:

3 Press A key to open the auDiT menu:

4 Use B key or A key (down-arrow/up-arrow) to select type of audit

data: General data, vending data, data about flow of money (see
previous section).
5 Use oK key to confirm your selection.
6 Use B key or A key (down-arrow/up-arrow) to select required audit
data (see previous section).
7 Use oK key to confirm your selection.
8 Use eXIT key to go to the superordinated menu to display further au-
dit data or use MeNu key to return to the main menu.

45
auDiT (opTion) c2 service work

Reading out audit data using the IrDA interface

If your coin changer has no integrated IrDA interface, you will require an
NRI infrared adapter as an optical interface (cp. also product accessory
pages) in order to be able to read out the audit data via an infrared data
retrieval unit (MDE). The following signals can be received:
• timed IR signals (for older MDEs) or
• IrDA signals
The language of the audit data has been selected with the dialogue
language (cp. Chap. 2 “Menu language”).

To read out the audit data:

1 If necessary, plug the infrared adapter in the 9-pole D-Sub printer ca
ble of the changer.
2 Hold the infrared interface of the MDE in the direction of the coin
changer/adapter.
3 Start data transmission on the MDE.
If data is read out with an MDE, the changer automatically inhibits the
deletion of audit data following a printout, and the vending machine
number cannot be altered.

46
c2 service work auDiT (opTion)

Printing out audit data using a mobile printer

The changer is equipped with an interface (9-pole D-Sub plug) for
connecting a printer (cp. also product accessory pages).
Depending on the printer connected, the printout is either activated
immediately or after a start button has been pressed.
If the printer does not have a start button and the printout is activated
only by connecting the device, the printer line must be monitored by
the changer to ensure that the printer does not print out data over
and over again (cp. separate configuration manual).
The language of the audit data has been selected with the dialogue
language (cp. Chap. 2 “Menu language”)).

Following a printout, the audit data is not deleted until the next time a coin
is inserted. Until then you can repeat the printout as often as you wish.
When printing out the audit data, please note the following possible settings
(cp. separate configuration manual):
• Machine number •
Printer type (with or without start button)
• Printer language •
Extra broad printout (24 characters/line), so that audit data is separat
ed in “since initialisation” and “since last printout” and can be printed
out side by side
• Which audit data is to be printed?
• Is the time to be printed?

47
reaDouT of sTaTisTical DaTa c2 service work

8 Readout of statistical data

In this chapter you learn how to use the HENRI service tool to
• read out statistical data from the currenza c2 and
• erase statistical data from the HENRI memory.
The currenza c2 memorises statistical data of turnovers, cash flow and
errors, which can be read out by a service technician. In case the
HENRI memory is full and all relevant data has been transmitted to a PC
the statistics can be erased.

Reading out statistical data from the currenza c2

To read out the statistical data:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press HeNRI key.
You enter the main menu:
HENRI menu
A← FW update
B← Exten. funct.
C← Settings
D← Changer modes
E← DB update
MENU← CC menu

3 Press B key to open the menu exTenDeD funcTions:

Exten. Funct.
A← c2 stat. data
B← Function test
C← Clone
D← Channels
E← Decimal point
EXIT← Exit

4 Press A key to open the submenu c2 sTaTisTical DaTa:

5 Press A key again to save the statistical data.

48
c2 service work reaDouT of sTaTisTical DaTa

The bottom line displays the free space left on the HENRI memory
(e.g. “001/128”):

If HENRI displays “128/128”, the memory is full and the stored sta-
tistics must be erased (see next section).

Erasing statistical data from HENRI memory

To erase all c2 statistics stored in HENRI:
1 Connect c2 green/white/orange with HENRI service tool (plug HENRI
RJ-45 connector into coin changer socket in the upper right hand
corner, cp. separate HENRI short reference guide).
HENRI switches to c² mode automatically and shows the (vending
machine) display in normal operating mode, e.g., the current change
stock, if there is no error.
2 Press HeNRI key.
You enter the main menu:
HENRI menu
A← FW update
B← Exten. funct.
C← Settings
D← Changer modes
E← DB update
MENU← CC menu

3 Press B key to open the menu exTenDeD funcTions:

Exten. Funct.
A← c2 stat. data
B← Function test
C← Clone
D← Channels
E← Decimal point
EXIT← Exit

4 Press A key to open the submenu c2 sTaTisTical DaTa:

49
reaDouT of sTaTisTical DaTa c2 service work

5 First press the B key and then the e key if you really want to delete
all c2 statistics, if not, use the F key to cancel the procedure:

50
c2 service work cleaning

9 Cleaning

This chapter describes how to clean the coin changer:

• Coin path
• Sorting module
• Payout sensor system
• Filling level sensor system
To avoid damage of any kind during maintenance work, please
consider the safety instructions specified below:
– Turn the power off before cleaning the coin changer.
– Under no circumstances may the coin changer be immersed
or the cleaning cloth be so wet that fluid runs into the device.
Other the PCBs and optics will be damaged.
– Do not use any solvents or scouring agents which attack the
plastic of the device.

Cleaning coin path in validation and sorting area (yearly)

The coins may leave residues on sensitive parts, when passing through
the coin validator. These residues must be removed from time to time, in
order to guarantee a reliable coin acceptance and rejection.
• Cleaning interval: yearly, as required
• Cleaning aids: compressed air/small brush/slightly wet cloth
luke warm water
To clean the coin path in the validation and sorting area:
1 Turn power off.
2 Unlatch sorter cover (blue latch on the right side) [3/A].
3 Swing sorter cover open [3/B].
4 Open flight deck at the insert funnel and hold it open [3/C].
A B C

Fig. 3: Opening coin validator’s sorter cover and flight deck

51
cleaning c2 service work

5 Remove any debris from the validation and sorting area. Dust off any
accumulation with a small brush or compressed air.
6 Clean complete coin path, front and back, with a slightly wet cloth.
7 Allow to dry.
8 Close flight deck and latch sorter cover.
9 Turn power ON.

Cleaning payout sensor system

If more and more errors occur, when the coin changer pays out coins or if
coins can no longer be paid out without difficulty, the payout sensor system
is likely soiled and must be cleaned in order to guarantee a reliable change
payout again.
First of all check the position sensor values of the payout motors and display
the appropriate diagnostic screen. The values for the sensors L1/2, M1/2
and R1/2 must all be higher than 100:
Quick approach:
= Main menu > D = Diagnostics > Motor sensors

Press key ... How often? effect

1 1x You enter the main menu

2 1x You enter the DiagnosTics menu

You want to enter this diagnostic

3 until Motor sensors screen
The c2 displays the sensor values for
4 1x
test purposes
You return to main menu/operating
5 1 x/2 x mode

52
c2 service work cleaning

If one or several values are lower than 100, the payout sensor system
must be cleaned:
• Cleaning interval: With motor sensor errors
• Cleaning aids: Dry cloth, brush (with fine fibres, never metal)/
soft toothbrush
By all means, clean dryly. Moisture can damage the sensor sys-
tem.

1 Turn power OFF.

2 Remove coin changer from the machine.
3 Remove coin cassette [4/A, B].
A B C

Fig. 4: Removing and reinstalling the coin cassette

Please take note of the correct position and alignment of the payout
discs in order that you can reinstall them correctly after cleaning.

53
cleaning c2 service work

4 Grab under the middle pay-

out disc and strongly press
the disc out from the payout
set from the bottom (Fig. 5).
5 Press out the left and right
payout discs as well.
6 Clean payout discs with a
dry cloth and sensors in
the payout disc recepta-
cles with a brush or a dry
toothbrush (red markings
in Figs. 6 and 7).
7 Reinstall payout discs cor- Fig. 5: Removing and reinstalling payout discs
rectly aligned in the original and lockings
position and fix them by
firmly pressing the lockings down until they engage (Fig. 5).

Fig. 6: Sensors on payout disc Fig. 7: Sensors on payout disc receptacle

8 Reinsert coin cassette straight in and down until it clicks in posi-

tion [4/B, C].
9 Reinstall coin changer in the machine.
10 Turn power on again.
11 Check sensor values of the payout motors again (see above).
All values must be higher than 100 now.
If the cleaning procedure has not improved the sensor values, the
payout sensor system is defective.

54
c2 service work cleaning

Cleaning filling level sensor system

If the currenza c2 reports unrealistic tube filling levels, e.g. c2 signals tube
is full and the tube coins are misrouted to the cash-box though the tube is
empty or at least not completely filled, please first of all check the values
of the filling level sensors and display the diagnostics menu. For this empty
the coin cassette and make use of the HENRI service tool, if necessary.

Diagnostics
Quick approach:
= Main menu > D = Diagnostics > Sensor left (tubes A&B)/middle (tubes C&D)/right (tubes E&F)

Press key ... How often? effect

1 1x You enter the main menu

2 1x You enter the DiagnosTics menu

You want to enter the diagnostic screen

3 until Sensor left (e.g.) for tubes A & B

You enter the diagnostic screen and

4 1x may check the readings (see below)

You want to go back to the diagnostics

5 1x menu
You want to enter the diagnostic screen
6 1x for tubes C & D

You enter the diagnostic screen and

7 1x may check the readings (see below)

8 Repeat steps 5–7 to check the right sensors for tubes E&F
You return to main menu/operating
9 1 x/2 x mode

A B Tubes A B
R 186 186 Max. reading R 181 181
S4 175 171 Full sensor readings S4 003 1 003 1
S3 177 173 75% sensor readings S3 001 1 000 1
S2 175 173 50% sensor readings S2 001 1 001 1
S1 171 123 Empty sensor readings S1 001 1 000 1
Light beam interrupted
Back: EXIT Back: EXIT
Fig. 8: Fine tube A&B read- Fig. 9: Tube A&B readings with
ings with empty cassette light beam interrupted (e.g. cas-
sette removed)

55
cleaning c2 service work

Readings when optics are OK

The following readings should be displayed when the filling level sensors
are checked with an empty coin cassette:
R > 150
S1–S4 > 50

Readings when optics need to be monitored continuously

The following readings for an empty coin cassette are tolerable limits but
must be monitored continuously:
R < 150
S1–S4 < 50

Readings when optics are faulty

The following readings, also for an empty coin cassette, call for action:
R < 100
S1–S4 < 30
Causes: – cassette not engaged correctly/assembled properly
– imperfections with the filling level optics
S1–S4 = almost 0 and “1”
Causes: light beam interrupted, e.g., cassette removed, emitter/receiver
damaged/missing

56
c2 service work cleaning

Locating the failure cause (golden Unit test)

In order to ascertain which hardware part is soiled or defective please make
use of a golden c2 unit working absolutely reliably and conduct a so-called
Golden Unit Test:
1 Replace the supposedly soiled/defective coin cassette with the gold-
en coin cassette.
2 Check the values of the filling level sensors again (cp. “”, p. 69).
If the readings are OK now, the replaced coin cassette is most likely
soiled or defective (cp. “Cleaning in the field”, p. 57).
If they are still low, the interface module is cause of the malfunction
and must be cleaned or replaced (cp. “Cleaning interface module”, p. 58).
You may confirm the test result by replacing the golden coin cassette
with the supposedly defective coin cassette.

Cleaning in the field

Please clean either the coin cassette or the interface module depening on
the Golden Unit Test result.

Cleaning coin cassette

If the light transmitter and light collectors are dusty, you should clean most
of all the reflecting surfaces.
• Cleaning interval: with filling level sensor errors/if dusty
• Cleaning aids: Isopropanol (available at the pharmacist)
cotton bud, microfiber cloth
Do not use water, any solvents, scouring agents and paper tow-
els or kitchen paper which attack the sensitive surfaces of the
optical parts or leave residues.

1 Remove the coin cassette from the coin changer [Fig. 4].
2 Use a cotton bud with Isopropanol to clean all accessible reflecting
surfaces and most of all the 45° surfaces [Fig. 10].
3 Thoroughly dry all surfaces as residue-free as possible using a mi-
crofiber cloth [Fig. 10]:
• The light transmitter from behind
• The two lateral light collectors from the side
4 Reinsert coin cassette.

57
cleaning c2 service work

Fig. 10: Rear and side view of coin cassette –

all 45° surfaces accessible
5 Check the values of the filling level sensors again (cp. “”, p. 69).
If the sensor values are still low after the cleaning procedure:
6 • please contact your service technician or
• clean disassembled coin cassette (cp. “Cleaning in the workshop”, p. 60,
only for service technicians with certified training).

Cleaning interface module

If the interface module’s emitters and receivers are dusty, they must be
cleaned.
• Cleaning interval: with filling level sensor errors/if dusty
• Cleaning aids: brush (with fine fibres, never metal)
Do not use water, any solvents, scouring agents and paper
towels or kitchen paper which attack the sensitive surfaces of
the optical parts or leave residues.

1 Remove coin cassette from coin changer [Fig. 4].

2 Use a brush to carefully free all emitters and senders from dust
through the cut-outs in the housing [Fig. 11].
3 Reinstall coin cassette [Fig. 4].
4 Check the values of the filling level sensors again (cp. “”, p. 69).

58
c2 service work cleaning

Emitters
Receivers
Fig. 11: Housing cut-outs for emitters & receivers on interface module

If the sensor values are still low after the cleaning procedure, a com-
ponent is most likely defective and the interface module must be re-
placed (cp. c2 spare parts list).

59
cleaning c2 service work

Cleaning in the workshop

To make all of the optical parts of the coin cassette accessible (light col-
lectors and light transmitters), you have to disassemble the coin cassette.
The final cassette assembly requires a training.
Reassembling the coin cassette parts only for service tech-
nicians with certified training!
Does not give any warranty for the use of coin cassettes
mounted by unauthorised persons and is not liable for any
emanating damage or faulty functioning!

• Cleaning interval: with filling level sensor errors/if soiled

• Cleaning aids: Isopropanol (available at the pharmacist)
cotton bud, microfiber cloth
• Tools: screw driver PZ1

Disassembling coin cassette

When disassembling the coin cassette, keep in mind where and
how the parts have been mounted. If the light collectors, tubes
with special adapter rings and size acceptance limiters will be
mounted in the wrong position or direction, the sensor and
payout system or coin sorting does no longer work.

1 Remove the coin cassette and put it on a flat surface such as a table
with the label pointing backwards.
2 Unscrew and remove the 2 rear screws [Fig. 12/1] on the top and
keep them safe for reassembly.
3 Detach the top tube support for the middle tubes [Fig. 12/2].
4 Carefully extract the two middle tubes [Fig. 12/3] from the cassette.
5 Carefully extract the middle light collector [Fig. 12/4] from the cas-
sette.
6 Unscrew and remove the 4 other screws [Fig. 12/5] on the top and
keep them safe for reassembly as well.
7 Now also detach the top tube supports for the left-hand and right-
hand tubes [Fig. 12/6] and memorise the way they were mounted.
Perhaps the lateral light collectors [Fig. 12/7] got stuck in the tube
supports. If so, keep also their position in mind and
8 pull the two light collectors out of the top tube supports. If not
9 pull the two light collectors out of the bottom tube supports [Fig.
12/8].
10 Carefully remove the two front tubes [Fig. 12/9].
11 Then slightly move the lower part of the light transmitter [Fig. 12/10]
to the front and remove it.

60
c2 service work cleaning

2
1

4
5
6
3 5

5
7
6 5

7 9

10

Fig. 12: Assembly plan for coin cassette

61
cleaning c2 service work

Cleaning coin cassette

The residues of coins and dust left on sensitive parts of the light transmitter
and light collectors must be removed in order to guarantee a reliable coin
changer operation:
Do not use water, any solvents, scouring agents and paper tow-
els or kitchen paper which attack the sensitive surfaces of the
optical parts or leave residues.

1 Clean all reflective surfaces and most of all the 45° surfaces of the
light transmitter and the 3 light collectors with a cotton bud dipped
into Isopropanol [Fig. 13].
2 Thoroughly dry all surfaces cleaned as residue-free as possible us-
ing a microfiber cloth.

Fig. 13: 45° surfaces of light transmitter and light collectors

62
c2 service work cleaning

Reassembling coin cassette

To make it easier to reinstall the three
light collectors, they are numbered 1
from 1 to 3 at the bottom pins [Fig.
14]: 1
• Light collector 1: For tubes E & F
(left side when reassembling)
• Light collector 2: For tubes C & D
(middle)
• Light collector 3: For tubes A & B
(right side when reassembling)

1 Reinsert the light transmitter [Fig. 12/10],

so that the four underside pins fit in the
four appropriate holes of the cassette Fig. 14: Light collector numbering
frame.
2 Reinsert the middle light collector [Fig. 12/4] with the 45° reflecting
surfaces facing to the blue main part of the cassette.
3 Reinsert the two middle tubes [Fig. 12/3] and front tubes [Fig. 12/9]
also with the two pins fitting in the bore holes of the cassette frame.
4 Reinsert the two lateral light collectors [Fig. 12/7] in the bottom tube
supports with the 45° reflecting surfaces facing outwards.
5 Make sure that all tubes still fit in the bore holes of the cassette
frame.
6 Reattach the top tube supports for the left-hand and right-hand
tubes [Fig. 12/6], so that they fix the tubes, light collector and light
transmitter and fasten them with the screws.
Perhaps it is necessary to slightly realign the light collector and
transmitter in order that the parts interlock.
7 Reattach the top tube support for the middle tubes [Fig. 12/2], so
that it fixes the tubes, light transmitter and lateral tube supports and
also fasten it with the two left screws [Fig. 12/1].
8 Check the values of the filling level sensors again (cp. “”, p. 69).
If the sensor values are still low after the cleaning procedure, the
coin changer has to be returned for repair purposes.

63
TroubleshooTing c2 service work

10 Troubleshooting

Malfunctions can occur in all electronic devices. Dabei muss es sich nicht
immer um einen Fehler am Gerät handeln. In many cases improper con-
nections or incorrect settings are the reason.
This chapter
• lists cause and correction of c2 malfunctions.
• explains quick diagnosis using status LEDs of the c2 green.
• describes, how to display detailed information about certain coin
changer units by means of the diagnostic menu.

c2 status & error messages

If there is a fault, the c2 blue coin changers display the appropriate status
or error message. c2 coin changers with other user interfaces display the
messages as soon as the HENRI service tool is connected. Some mes-
sages are only for information about particular operating states.
Please check first of all whether the malfunction can simply be remedied
using the following table.
Problem/error message Possible causes Remedy, hints
no communicaTion WiTh MDB/JVI coin changer has not • Connect cable to the vending machine correctly
VMC received any machine com-
mands for 10 seconds • Power vending machine

VMC BDV/Executive vending ma- • Connect cable to the vending machine correctly
chine does not respond to coin
changer commands • Power vending machine

t External audit unit does not

respond to coin changer com-
mands as
• not connected correctly • Check proper connection
• not available • Deactivate communication with audit unit (cp.
separate c2 configuration manual, Chap. "Pe-
ripheral")
coin jam in flighT Deck Sensor error in coin validator:
• Sensor covered • Remove coin jam
• Clean coin path (cp. “Cleaning”, p. 51)
• Sensor defective • Display coin validator diagnostic screen (cp. “”,
p. 69), if necessary, contact service technician
coin jam in The sorTing Sensor error in coin validator:
moDule
• Sensor covered • Remove coin jam
• Clean sorter (cp. “Cleaning”, p. 51)
• Sensor defective • Display coin validator diagnostic screen (cp. “”,
p. 69), if necessary, contact service technician

64
c2 service work TroubleshooTing

Problem/error message Possible causes Remedy, hints

error in sizing opTics Sensor error in coin validator:
• Sensor covered • Remove coin jam
• Clean coin path (cp. “Cleaning”, p. 51)
• Sensor defective • Display coin validator diagnostic screen (cp. “”,
p. 69), if necessary, contact service technician
checksum of valiDaTor Error in coin validator’s data Check and correct coin validator configuration by
DefecTive memory means of heartbeat
no response from valiDa- • Communication with coin • Remove rear cover from coin changer, unfold
Tor moDule validator interrupted coin validator and check whether ribbon cable
is still connected correctly with interface module
(bottom PCB) and coin validator
• Coin validator defective • Replace coin validator
Tube sensors DefecTive Display diagnostic screen for filling level sensors
(cp. “”, p. 69)
• Filling level sensors soiled • Clean filling level sensor system (cp. “Cleaning”,
• Filling level sensors defective p. 51)
• If necessary, replace interface module
• If necessary, contact service technician and
replace the coin cassette’s filling level sensor
system
checksum of changer Error in coin changer’s data Check and correct coin changer configuration in
DefecTive memory the seTTings menu, if necessary by means of the
HENRI servce tool
no response from cash- Card system does not respond-
less sysTem to coin changer commands as
• not connected correctly or • Check card system
defective
• no longer available • Deactivate communication with card system (cp.
separate c2 configuration manual, Chap. "Pe-
riphal")
Warning is being displayed for 60s, afterwards
the c2 deactivates the card system.
no response from bill Bill validator does not respond-
valiDaTor to coin changer commands as
• not connected correctly or • Check bill validator
defective
• no longer available • Deactivate communication with bill validator (cp.
separate c2 configuration manual, Chap. “Pe-
riphal”)
Warning is being displayed for 60s, afterwards
the c2 deactivates the bill validator.
no communicaTion WiTh Hopper does not respondto
hopper coin changer commands as
• not connected correctly or • Check hopper
defective
• no longer available • Deactivate communication with hopper (cp.
separate c2 configuration manual, Chap. “Pe-
riphal”)
Warning is being displayed for 60s, afterwards
the c2 deactivates the hopper.

65
TroubleshooTing c2 service work

Problem/error message Possible causes Remedy, hints

no communicaTion WiTh Recycler does not respondto
recycler coin changer commands as
• not connected correctly or • Check recycler
defective
• no longer available • Deactivate communication with recycler (cp.
separate c2 configuration manual, Chap. “Pe-
riphal”)
Warning is being displayed for 60s, afterwards
the c2 deactivates the recycler.
payouT jam in Tube: x, x, x Payout disc could not be driven
from or in initial position as
• Coin got stuck in payout area • Remove coin cassette and then jammed coin.
Reinsert cassette and pay out coin from relevant
tube using inventory key. The error will be reset
• Payout disc got jammed • Remove coin cassette, dismount and reinsert
disc. For this cp. “Cleaning payout sensor
system”, p. 52. If the coin cassette has been
removed, the c2 tries after 10s to turn the disc in
final position again and resets the error
• Payout motor defective • Contact service technician or replace payout set
ceck posiTion of Tube • Coin cassette not inserted • Insert coin cassette correctly and let engage
casseTTe and engaged correctly [Fig. 4]
• New coin cassette not suited • Replace housing
for old housing
New coin cassettes (de-
livered since Nov. 2008)
are fitted with an label
with blue instead of black
writing. If you replaced a
black labelled coin cas-
sette, the new cassette
may probably no longer
fit in the old housing.

66
c2 service work TroubleshooTing

Status message Possible causes Remedy, hints

d • Return lever pressed • No error, if necessary, check vending machine
return mechanism
• Sensor in coin validator • Contact service technician
defective
inhibiTeD by venDing Vending machine inhibits coin Check vending machine, probably empty or defec-
machine changer tive
inhibiTeD by inTernal auDiT Coin acceptance inhibited dur- No error
moDule ing audit data reading
remove cashless paymenT Vending machine returns card No error
meDia

venD acTive Vending operation in process No error

free venD by machine BDV/Executive vending ma- No error
chine grants free vend
check cashbox sensor CP3 sensor error Error is compensated, in due time contact service
technician for cleaning or replacement issue
t Coin inserted for too long cov-
ered sorting control as
• coins got stuck • Remove coin jam from sorter (cp. “Cleaning
coin path in validation and sorting area (yearly)”,
p. 51)
• CP4 sensor defective • Contact service technician
d Coin changer inhibits coin No error. If necessary, enable coin using menu or
inserted HENRI (cp. separate configuration manual)
d Relevant to battery version • Check battery voltage
• Check vending machine
d Measured values of coin insert- No error. If necessary, reinsert coin
ed beyond acceptance band
d No error
sorTer open Sorter cover
• not closed correctly • Let engage sorter cover correctly
• open • No error. Let engage cover correctly after having
finished working
VMC Inventory keys inhibited No error. If necessary, enable keys using menu or
HENRI (cp. separate configuration manual)
d No error
d No error

d No error
d No error
d No error
SMS No error
d Relevant to airport changers: No error
Menu key has been pressed for
at least 8s, the changer then
stored internally all audit data
for later readout

67
TroubleshooTing c2 service work

Quick diagnosis using status LEDs (only c2 green)

If there is a fault on a c2 green coin changer, the status LEDs at the top of
the coin validator show where the fault is. In order to diagnose the cause
of the fault in detail, please use the HENRI service tool (cp. “c2 status & error
messages”, p. 64).

If the green LED lights up or flashes, there are no faults and the device is
working properly. If the yellow LED flashes there is a definite fault which,
in general, can be easily remedied. If the red LED flashes, it is probably a
fault that must be remedied by a service technician.
The schematic representation
of the c2 green user interface
may help in locating the fault.

68
c2 service work TroubleshooTing

Status LeD Possible causes Remedy, hints

lights up Changer operational No error

flashes Changer in tube filling mode No error

• Check vending machine settings, possible that

high-value coins are inhibited bacause tubes are
Coin inserted inhibited from the empty
and light up machine/changer
• Enable coin using HENRI service tool (cp. configu-
ration manual)
• Return lever pressed perma- • No error, if necessary, check vending machine
flashes once nently return mechanism
• Sensor in coin validator defec- • Contact service technician
tive
• Coin got stuck in payout area • Remove coin cassette and then jammed coin. Rein-
flashes twice sert cassette and pay out coin from relevant tube
using inventory key. The error will be reset
• Payout disc got jammed • Remove coin cassette, dismount and reinsert disc.
For this cp. “Cleaning payout sensor system”,
p. 52. If the coin cassette has been removed,
the c2 tries after 10s to turn the disc in final position
again and resets the error
• Payout motor defective • Contact service technician or replace payout set
• Changer inhibited by vending • Check vending machine, possibly empty or defec-
flashes 3x machine tive
• Acceptance limitation or highest price (with single
vend) reached, if necessary, use HENRI service
tool to correct (cp. configuration manual)
• Changer inhibited by internal • Enable changer again using mobile data retrieval
audit module unit
• Coin jam in coin validator • Remove coin jam
flashes once
• Sensor error in coin validator • Contact service technician
• Error in coin changer’s data • Check and correct coin changer configuration in
flashes twice memory the seTTings menu, if necessary by means of the
HENRI servce tool
• Error in interface module • Contact service technician
• Vending machine no longer • Check vending machine control system and con-
flashes 3x communicates with changer necting cable
and has sent no command
in 2s

69
TroubleshooTing c2 service work

Diagnose-Menü
The diagnostic menu gives information about the coin changer’s status or
malfunctions. Each sub-assembly is monitored separately:
• Coin changer
• Interface module
• Payout module
• Motor position sensors
• Filling level sensors left/middle/right
• Audit module (option)
• Display/keyboard (option)
The sub-assemblies’ operating state is displayed on an own diagnostic
screen each.

Displaying diagnostic menu

Quick approach:
= Main menu > D = Diagnostic > Relevant coin changer module (sub-assembly)

Press key ... How often? effect

1 1x You enter the main menu

2 1x You enter the DiagnosTics menu

until relevant changer You want to enter a certain diagnostic

3 module screen
Now you can check the changer
4 1x module on this screen (cp. “Diagnostic
screens”, p. 71)
You want to go back to the diagnostics
5 1x menu
6 Repeat steps 3–5 to check further changer modules, if necessary
You return to main menu/operating
7 1 x/2 x mode

70
c2 service work TroubleshooTing

Diagnostic screens
This section overviews the single diagnostic screens:

Coin validator

Software: Software:
9200391-06.00 Firmware version of the coin validator
module 9200391-06.00
Serial Number: Serial Number:
01160241/10/0001 Serial number 01160241/10/0001
Datablock-No.: Datablock-No.:
EUR 0 002 001 00 Currency data block number EUR 0 002 001 00
MM: 02 Standard measurement mode, also pos-
MM: 02 Error
Back: EXIT sible: measurement mode adaptations for
particular fraud coins Details →
Fig. 15: Coin validator diagnostics OK Fig. 16: Press D-key for error
details

Interface module (changer module)

Software: Software:
C2 v6 F Firmware-dependent model number C2 v6 F
9200377-03.09 Firmware version of interface module 9200377-03.09
Datablock-No.:C Changed using HENRI SIM card config. Datablock-No.:C
EUR 05 014506 01 Configuration data block number EUR 05 014506 01
Status: OK No error Status: Error
Back: EXIT Details →
Fig. 17: Interface module diagnostics OK Fig. 18: Press D-key for error
details

Payout module

Payout module
Status: OK No errorr

Back: EXIT
Fig. 19: Payout module diagnostics OK

71
TroubleshooTing c2 service work

Audit module/airport (option)

Software: Software:
9200388-03.07 Firmware version of audit module 9200388-03.07
60% Option: Reception quality of airport antenna,
>30% = OK, <30% reposition antenna 0%
Status: OK 01 01/05 = No error, 00 = not registered, 02 =
Status: Error03
Airport present Airport present
searching net, 03 = registration refused

and connected Option: airport function set up

not connected
Back: EXIT Back: EXIT
So
Fig. 20: Audit module diagnostics OK Fig. 21: Press D-key for error C2
details 92
Da
Display/keyboard (option) EU
St
Software: Zu
9200381-01.00 Firmware version of user interface

Status: OK No error

Back: EXIT
So
Fig. 22: User interface diagnostics OK C2
92

Motor sensors Da
EU
Motor sensors St
L1 246 245 Zu
L2 238 252 Sensor values, position left motor, >100 = OK, <100 = cp. “Cleaning payout sensor system”, p. 52
Stored values for long-term compensation
M1 255 000
M2 255 000
Sensor values, position middle motor, >100 = OK, <100 = cp. “Cleaning payout sensor system”, p. 52
Stored values for long-term compensation
R1 225 222 Sensor values, position right motor, >100 = OK, <100 = cp. “Cleaning payout sensor system”, p. 52
R2 216 214 Stored values for long-term compensation
Back: EXIT
Fig. 23: Motor position sensor diagnostics OK

(Filling level) sensor left (tubes A&B)/middle (tubes C&D)/right (tubes E&F)

A B Change tube A B
R 186 186 Max. readings R 181 181
S4 175 171 Full sensor readings, >50 = OK S4 003 1 003 1
S3 177 173 75% sensor readings, >50 = OK S3 000 T 000 T
S2 175 173 50% sensor readings, >50 = OK S2 000 D 000 D
S1 171 123 Empty sensor readings, >50 = OK S1 001 1 000 1
Light beam interrupted (cassette removed?)
Back: EXIT Back: EXIT
D = diode/T = transistor defective, replace
So
C2
interface module
Fig. 24: Filling level sensor diagnostics OK Fig. 25: Diagnostics not OK 92
If the sensor values are lower than 50, you should observe them. If Da
they are even lower than 30, the filling level optics might be soiled or EU
defective (cp. “Cleaning filling level sensor system”, p. 55). St
Zu
72
c2 service work inDex

11 Index

A Coin
flow 23
Accentuations in the text 7
group A/B for token 31
Acceptance band, token
insert (tube filling) 15
erase 34
management 23
narrorw 26
path, cleaning 51
wide 26
payout 11, 12, 13
A–F keys 12, 13
stock in the tubes 11
Alternative coin value 30
value, alternative 30
Attention 7
Coin cassette
Audit data
cleaning filling level sensors 55
display 45
empty 13
print 47
up to float level 14
read out 46
fill
structure 40
by inserting coins 15
which data is collected? 40
direct filling 19
C optimise stock 23
Cassette Conventions, manual 7
cleaning filling level sensor system 55 Current version 38
empty 13 cxb (filename extension) 36
up to float level 14 D
fill
Danger 7
by inserting coins 15
Delete
direct filling 19
statistical data 49
optimise stock 23
token configuration 34
Change
Diagnostics 70
stock 11
Dialogue language 10
optimise 23
Discharge, electrostatic 9
tubes
Display texts 8
empty 13
Disposal 7
empty, up to float-level 14
Documentation, additional 8
fill (by inserting coins) 15
dsp (filename extension) 36
fill (direct filling) 19
Chapter summary 7 e
Cleaning 51
Electrostatic discharge 9
Empty coin cassette 13
up to float level 14
Environmental protection 7
Error
correction 64, 70
message 64
using status LEDs (c2 green) 68

73
inDex c2 service work

F I
Filename extension Infrared
cxb 36 adapter 46
dsp 36 interface 46
mot 36 Instructions, additional 8
File selection 38 Introduction
Fill coin cassette chapter 7
by inserting coins 15 manual 7
direct filling 19 menu language 10
Filling Inventory 11
level sensor system, cleaning 55 keys 11, 12, 13
mode 14, 16, 21
K
Firmware version
current Keys 8
download 36 A–F 12, 13
load in HENRI 37 L
display 35
update 36, 39 Language 10
install 38, 39 LEDs, diagnostics 68
Flash current firmware 36 M
Float level
Machine number, display 41
empty change tubes 14
Maintenance 51
fill change tubes 20
Malfunction correction 64, 70
Flow of money 24
Manual conventions 7
Freevend tokens 31
Manuals, additional 8
FW versions 35
Markings in the text 7
G Menu
General information items 8
chapter 7 language 10
manual 7 texts 8
menu language 10 mot (filename extension) 36
short reference guide 7
Guide, chapter summary 7
H
HenriFlash 36
install 36
HenriFlash.exe 36

74
c2 service work inDex

N Statistical data
erase from HENRI memory 49
New version 38
read out 48
Notes 7
Status
o LEDs, diagnostics 68
Operating instructions, additional 8 message 64
Optical adapter 46 using status LEDs (c2 green) 68
of analysis 25
P Summary, chapter 7
Payout Symbols in the text 7
of tube coins 11, 12, 13 T
set sensors, cleaning 52
Pictograms in the text 7 Teach tokens 26
Print audit data 47 Text conventions 7
Printer Token
operation 47 assigning coin group A/B 31
settings 47 audit data 41
Proposals for optimisation 25 erase 34
for payment/free vend 28
R return to the customer 33
Readout of teach 26
audit data 46 value 29, 30
statistical data 48 Troubleshooting 64
Reject Token function 33 Tube
Requests to perform an achtion 8 coins, optimise stock 23
Return chute, redirect token 33 filling level 17, 22
Runway, cleaning 51 Tubes
cleaning filling level sensors 55
S
empty 13
Safety instructions 7 up to float level 14
Second currency 30 fill
Sensor system by inserting coins 15
payout set 52 direct filling 19
tube filling level 55 optimise stock 23
Short reference guides, additional 8
u
Software version
current Update menu 35
download 36 V
install 38, 39
load in HENRI 37 Value token 28, 30
display 35 W
update 36, 39
Warning 7, 64
Sorting area, cleaing 51
using status LEDs (c2 green) 68
Start button, printer 47

75