OB-ĐỀ 1

Q. 1.______ diversity refers to diversity in observable attributes such as race,

ethnicity, sex, and age
A. Surface-level
C. Additive
B. Disjunctive
D. Psychographic
Q. 2: Any incompatibility between two or more attitudes or between behavior
and attitudes results in______
A. cognitive dissonance
C. attitudinal clarification
B. positivity offset
D. organizational dissonance
Q. 3: When two people witness something at the same time and in the same
situation yet interpret it differently, factors that operate to shape their
perceptions reside in the_____
A. perceivers
B. target
C. timing
D. context
Q. 4: Which of the following is an example of the affective component of an
attitude?
A. believing that one achieved all objectives of a project
B. perceiving whistle-blowing as the right thing to do
C. relying on the information of a company's annual report
D. feeling hurt at being unfairly accused of a wrongdoing
Q. 5: A situation in which an employee expresses organizationally desired
emotions during interpersonal transactions at work is known as_____
A. emotional liability
C. negative affect
B. self-concordance
D. emotional labor
Q. 6: Which of the following is a generic term that covers a broad range of
feelings that people experience?
A. affect
B. knowledge
C. insight
D. attention
Q. 7: According to Fred Luthans and his associates, managers involved in
traditional management activities undertook which of the following tasks?
A. decision making
C. training
B. socializing
D. motivating
Q. 8: Susan Daniels works for an event management company and is
discontent with her job because she was passed over for a promotion. She
has now composed a list of concerns and plans to discuss the issue with her
supervisor. Daniels' response to the problem is referred to as_____
A. loyalty
B. voice
C. exit
D. neglect
Q. 9: Which of the following is the most common means of measuring
personality?
A. self-report surveys
C. reference interviews
B. in-depth interviews
D. career portfolio
Q. 10: The exit-voice-loyalty-neglect framework aids in understanding the
consequences of______
A. increasing growth opportunities
C. regular feedback
B. dissatisfaction
D. emotional contagion

Q. 11: Which of the following statements is most likely to be true about

differences between men and women in relation to emotional reactions?
A. Men are more emotionally expressive than women
B. Women express anger more frequently than men.
C. Women tend to hold onto emotions longer than men.
D. Men experience emotions more intensely than women
Q. 12: According to the Rokeach Value Survey,_____values refer to desirable
end-states.
A. instrumental
B. essential
C. terminal
D. critical
Q. 13: What does the Myers-Briggs Type Indicator classification of "E or I"
stand for?
A. emotional/impulsive
C. enthusiastic/ingenious
B. emotive/illustrative
D. extraverted/introverted
Q. 14: According to the attribution theory, if everyone who faces a similar
situation responds in the same way we can say the behavior shows______
A. distinctiveness
B. tractability
C. consensus
D. manageability
Q. 15: Katherine Connor started her day with a cup of coffee while reading
the newspaper. However, something about the day makes her feel low. When
she reaches the office, she feels upset and distracted from work although she
cannot pinpoint a reason for feeling this way. She continues to feel upset and
distracted through the rest of the day. Which of the following is she most
likely to be experiencing?
A. a mood
C. a counteraction
B. a response
D. a reaction

Q. 16: Which of the following is the most likely reason why employers should
employ older workers?
A. They have shorter tenures and hence lower pension benefits than younger
workers.
B. Older workers have extensive work experience.
C. Older workers are flexible and learn quickly.
D. They adjust to new technology promptly.
Q. 17: _____refers to feelings that tend to be less intense than emotions and
that lack a contextual
stimulus.
A. Thought
B. Cognition
C. Mood
D. Affect
Q. 18: A person who is made fun of because he is an Arab-American is being
subjected to______ a kind of discrimination in work environments.
A. mockery
B. vandalism
C. gaslighting
D. cyberstalking
Q. 19: Which of the following does systematic study use to look at
relationships to attribute causes and effects?
C. feelings
D. intuitive data
A. instinct

B. scientific data
Q. 20: A difference in_______ would indicate deep-level diversity.
A. ethnicity
B. age
C. gender
D. values

Q. 21: Which of the following represents the second stage in the five-stage
group development model?
A. performing
B. adjourning
C. storming
D. forming
Q. 22: An individual's involvement with, satisfaction with, and enthusiasm for,
the work he performs is known as______
A. cognitive dissonance
C. employee engagement
B. emotional contagion
D. positivity offset
Q. 23: Joann Hayes is currently working on a project to tackle climate change.
During the project, she needs to find different options to replace the use of
non-renewable energy and check the feasibility of different renewable energy
options before choosing the most practical one. Which of the following skills
does Hayes primarily need to use for these tasks?
B. communication skills
D. conceptual skills
Q. 24: ______is defined as the tendency to see members of the group of which
we are a part of as better than other people.
A. interpersonal skills
C. human skills
A. Ingroup favoritism
C. Xenocentrism
B. Black sheep effect
D. Ingroup homogeneity
Q. 25: According to Fred Luthans and his associates' study of 450 managers,
______made the largest contribution to the success of managers in terms of
speed of promotion within their organization.
A. decision making
C. networking
B. controlling
D. planning
Q. 26: Which of the following are characteristics of the intuitive type of
people according to the Myers-Briggs Type Indicator (MBTI) classification?
A. prefer routine and order and focus on details
B. use reason, rationality, and logic to handle problems and stuations
C. outgoing, sociable, and assertive in nature
D. rely on unconscious processes and look at the overall picture
Q. 27: According to Henry Mintzberg, a factory supervisor giving a group of
high school students a tour of the plant may be termed as a _____
A. figurehead
C. resource allocator
B. negotiator
D. leader
Q. 28: In a workplace, ______involves overt threats or bullying directed at
members of specific groups of employees
A. inequity aversion
C. risk aversion
B. optimism bias
D. intimidation
Q. 29: Which of the following terms indicates the tendency of individuals to
spend less effort when working collectively?
A. groupshift
C. social loafing
B. groupthink
D. collective efficacy
Q. 30: The statement, "A person who eats meat and then fights for animal
rights demonstrates double standards" is an evaluative statement. Such an
opinion constitutes the______ component of an attitude
A. cognitive
B. affective
C. behavioral
D. reflective
Q. 31: Which of the following is true about emotions?
A. They are never caused by specific events.
B. They are less intense than moods.
C. They are experienced over several days or months.
D. They are critical to rational thinking.
Q. 32: The degree to which a person identifies with his or her job, actively
participates in it, and considers his or her performance as being important to
self-worth is referred to as______
A. emotional dissonance
C. job stability
B. emotional contagion
D. job involvement
Q. 33: Role______ is defined as the way others believe you should act in a
given context.
A. fuzziness
B. expectation
C. conflict
D. perception
Q. 34: Which of the following is a factor present in a perceiver which may
affect perception?
A. sound
B. interest
C. proximity
D. similarity
Q. 35: Which of the following is a factor present in a target which may affect a
person's perception?
A. attitude
B. motive
C. interest
D. novelty
Q. 36: Which of the following is a characteristic of emotions?
A. Emotions last for a longer time period than moods.
B. Emotions are never action-oriented in nature.
C. Emotions are reactions to a person or event.
D. Emotions lack a contextual stimulus.
Q. 37:______ is the sum total of ways in which an individual reacts to and
interacts with others.
B. Knowledge
A. Talent
C. Personality
D. Skill
Q. 38: bias indicates the tendency of an individual to attribute his or her own
successes to internal factors while putting the blame for failures on external
factors.
A. Congruence
B. Self-serving
C. Distinction
D. Status quo
Q. 39: Among the Big Five model traits,_______is most strongly related to life
satisfaction, job satisfaction, and low stress levels.
A. agreeableness
C. extraversion
B. conscientiousness
D. emotional stability
Q. 40: The norms_____ dictate behavior such as with whom group members
eat lunch and friendships on and off the job.
A. appearance
C. reference
B. social arrangement
D. performance
Q. 41: Johanna Reid, a campaign manager at a child rights organization,
recently started working on an illiteracy project. During the project, she needs
to motivate team members to attain their project milestones and direct them
through different phases of the project. Which of the following kinds of
functions will these tasks be covered under?
A. planning
B. leading
C. scrutinizing
D. organizing
Q. 42 : During the third stage of group development,______
A. conflicts over leadership are common
B. the group demonstrates cohesiveness
C. members resist the constraints the group places on them
D. intragroup conflicts occur
Q. 43:_____ is defined as a phenomenon in which the norm for consensus
overrides the realistic appraisal of alternative courses of action.
A. Social loafing
C. Groupshift
B. Ingroup favoritism
D. Groupthink
Q. 44: Which of the following personality traits indicates the degree to which
a person is unemotional and pragmatic and believes that ends can justify
means?
A. Machiavellianism
C. agreeableness
B. extraversion
D. self-concordance
Q. 45: Which of the following represents the acceptable standards of behavior
within a group that are shared by the group's members?
B. norms
C. dyads
D. goals
A. status
Q. 46: ______explains the ways in which we judge people differently,
depending on the meaning we assign to a given behavior.
B. Object relations theory
D. Equity theory
A. Attachment theory
C. Attribution theory
Q. 47: _______ refers to a positive feeling about one's job resulting from an
evaluation of its characteristics.
A. Positivity offset
C. Job design
B. Job satisfaction
D. Constructive dismissal
Q. 48:_______refers to evaluative statements or judgments concerning
objects, people, or events.
A. Appearance
B. Attitude
C. Demeanor
D. Behavior
Q. 49:
A. organizational dissent
C. psychological empowerment
B. employee engagement
D. organizational commitment
Q. 50: According to the attribution theory,_______ is one the three main
factors which attempt to determine an individual's behavior.
A. perverseness
B. distinctiveness
C. flexibleness
D. resilience
 OB-ĐỀ 2
Question 01: Melissa Woods was recently hired as the campaign manager at
an environmental organization. She has a degree in environmental
sustainability and possesses substantial knowledge about the issue of global
warming. She has the knowledge to lead the public relations team of the
organization. However, a few months later, the board of directors of the
organization expressed dissatisfaction with Melissa's performance and asked
her to resign. Which of the following, if true, best explains this situation?
A. Melissa focused on the results her team achieved rather than how they
achieved those results.
B. Melissa had weak interpersonal and networking skills to run the
project.
C. Melissa is not up-to-date about the feasibility of using different modes of
renewable energy.
D. Melissa had no prior experience in research and development.
Question 2: Which of the following is an example of deep acting?
A. Liza smiles at her manager even though last week she was passed over for
a promotion.
B. Dave tries to get along with a co-worker because they will soon be
working together on a project.
C . Andy conceals her emotions and politely talks to a customer even though
he is annoying her.
D. Sasha ignores a colleague's question because she knows he has a personal
grudge against her.
Question 3: April's colleague Nathan has consistently pestered her to go out
on a date with him. Though she has refused his offer several times, he keeps
persisting. She found an envelope on her desk from Nathan with
inappropriate pictures and cartoons, which left her infuriated. She now
intends to go discuss the matter with the human resource department of her
company. Which of the following forms of discrimination is April most likely to
cite?
A. mobbing
B. sexual harassment
C. cyberstalking
D. exclusion
Question 4:_____is defined as a phenomenon in which the norm for consensus
overrides the realistic appraisal of alternative courses of action.
A. Groupshift
C. Ingroup favoritism
D. Social loafing
B. Groupthink
Question 5: Which of the following is a terminal value according to the
Rokeach Value Survey?
D. self-reliance
A. personal discipline
B. goal-orientation
C. social recognition
Question 6:_____is the sum total of ways in which an individual reacts to and
interacts with others.
A. Skill
B. Heredity
C. Talent
D. Personality
Question 7: An informal group is characterized by the_______
A. fulfillment of the need for social contact
B. predetermined designation of tasks of members
C. pursuit of particular organizational goals
D. stipulation of expected behaviors by the organization
Question 8: Anna Jonas owns a manufacturing firm in Indonesia and strongly
believes that it is important that workers' rights be respected. However,
because of the recent economic meltdown, she makes the management pay
workers a wage which is below ethical standards. In addition, the working
conditions are below standards because of low investment in safety
equipment. She knows her actions are unethical but continues to do so to
avoid major losses. Jonas is most likely to be experiencing________
A. self-concordance
C. emotional contagion
B. cognitive dissonance
D. ethical evasion
Question 9: The human resources department of Orbit Bank believes in being
unbiased toward all employees and treating them fairly. They believe it is
crucial that the company treat all their employees equally. However Susan
Daniels, an employee at the bank, recently filed a lawsuit against the
company, claiming that she was discriminated against. Which of the
following, if true, best justifies Susan's action?
A. She was asked whether she was over eighteen during the first round in the
interview process.
B. The company did not give her preferential treatment even though she was
from the host country.
C. Her colleagues expressed their dissatisfaction over their pay and
severance packages.
D. She was given the same incentives as her colleagues in spite of
performing better than them.
Question 10: When two people witness something at the same time and in
the same situation yet interpret it differently, factors that operate to shape
their perceptions reside in the________
A. timing
B. context
C. perceivers
D. target
Question 11: Which of the following represents the second stage in the five-
stage group development model?
D. performing
C. storming
B. adjourning
A. forming
Question 12: Regina George works as a campaign manager in a not-for-profit
organization in Hampshire. For the upcoming campaign against genetic
engineering, she is networking with managers who are working on the issue
of food safety. Through her network of contacts, she strives to gain
information about the stakeholders in the food industry and other lobby
groups. Which of the following roles is George most likely to be playing
according to Mintzberg's classification of managerial roles?
A. liaison
B. figurehead
D. leader
C. entrepreneur
Question 13: The exit-voice-loyalty-neglect framework aids in understanding
the consequences of______
B. dissatisfaction
D. regular feedback
A. emotional contagion
C. increasing growth opportunities
Question 14:________refers to evaluative statements or judgments concerning
objects, people, or events.
A. Appearance
B. Behavior
C. Attitude
D. Demeanor
Question 15: Analyzing relationships, determining causes and effects, and
basing conclusions on scientific evidence, all constitute aspects of
______study.
A. organizational
B. systematic
C. theoretical
D. intuitive
Question 16: Which of the following best defines organizational behavior?
A. It involves the study of groups of people coming together for collective
bargaining
B. It involves the study of what people do in a company and how it
affects the company's output.
C. It involves analyzing different people in an industry with independent
profit-centered motives.
D. It involves developing exclusively the knowledge of managers and senior -
level employees.
Question 17: are defined as people who oversee the activities of others and
who are responsible for attaining goals in organizations.
A. Managers
B. Interns
C. Secretaries
D. Assistants
Question 18: ______ may be referred to as the capacity to undertake tasks
that demand stamina, dexterity, and strength.
A. Mental abilities
C. Cognitive abilities
B. Intellectual abilities
D. Physical abilities
Question 19: Which of the following is a decision-making model that
describes how individuals should behave in order to maximize some
outcome?
A. distributive decision-making model
C. rational decision-making model
B. flexible decision-making model
D. associative decision-making model
Question 20: The statement, "A person who eats meat and then fights for
animal rights demonstrates double standards" is an evaluative statement.
Such an opinion constitutes the________of an attitude.
A. reflective component
B. cognitive component
C. behavioral component
D. affective component
Question 21:_______ refers to a positive feeling about one's job resulting from
an evaluation of its characteristics.
A. Job satisfaction
B. Positivity offset
C. Job design
D. Constructive dismissal
Question 22: According to Henry Mintzberg, a factory supervisor giving a
group of high school students a tour of the plant may be termed as a
_________
A. figurehead
B. resource allocator
C. leader
D. negotiator
Question 23: Which dimension of the Big Five model is a measure of
reliability?
A. conscientiousness
C. agreeableness
B. openness to experience
D. extraversion
Question 24: Johanna Reid, a campaign manager at a child rights
organization, recently started working on an illiteracy project. During the
project, she needs to motivate team members to attain their project
milestones and direct them through different phases of the project. Which of
the following kinds of functions will these tasks be covered under?
A. scrutinizing
B. planning
C. organizing
D. leading
Question 25: A situation in which an employee expresses organizationally
desired emotions during interpersonal transactions at work is known
as___________
A. negative affect
C. self-concordance
B. emotional liability
D. emotional labor
Question 26: Which of the following is a factor present in a target which may
affect a person's perception?
A. interest
B. motive
C. attitude
D. novelty
Question 27: Which of the following statements is true about personality?
A. Personality is free from the influence of the environment.
B. Personality remains constant over time.
C. Personality is influenced by hereditary factors.
D. Personality can be measured solely through personal interviews.
Question 28: The______ norms dictate behavior such as with whom group
members est lunch and friendships on and off the job.
A. performance
C. social arrangement
B. reference
D. appearance
Question 29: The is a personality assessment consisting extraverted or
introverted, sensing or intuitive, thinking or of 100 questions where
respondents are classified as feeling, and judging or perceiving.
A. Myers-Briggs Type Indicator
C. Birkman Method
B. Keirsey Temperament Sorter
D. Karolinska Scales of Personality
Question 30: Which of the following is true of surface-level diversity?
A. It refers to psychographic characteristics of the members of a group.
B. It indicates differences of values, emotions and personality traits between
people.
C. People with surface-level diversity will also share deep-level diversity.
D. It refers to differences in easily perceived characteristics, such as
gender and race.
Question 31:______refers to a dimension of intellectual ability which involves
identifying a logical sequence in a problem and using this logical sequence to
solve the problem.
A. Visual perception
C. Inductive reasoning
B. Form perception
D. Spatial visualization
Question 32:______ bias indicates the tendency of an individual to attribute
his or her own successes to internal factors while putting the blame for
failures on external factors.
A. Congruence
B. Self-serving
C. Distinction
D. Status quo
Question 33: Which of the following terms describes basic convictions that "a
specific mode of conduct or end-state of existence is personally or socially
preferable to an opposite mode of conduct"?
B. feelings
C. emotions
D. values
A. attitudes
Question 34: _____explains the ways in which we judge people differently,
depending on the meaning we assign to a given behavior.
A. Equity theory
C. Object relations theory
B. Attribution theory
D. Attachment theory
Question 35: Which of the following is a characteristic of emotions?
A. Emotions last for a longer time period than moods.
B. Emotions are never action-oriented in nature.
C. Emotions are reactions to a person or event.
D. Emotions lack a contextual stimulus,
Question 36: Alejandro is constantly annoying people in the office. He speaks
his mind freely without taking into consideration how it will affect others,
doesn't try to smile when he's in a bad mood, and can't understand why
other people are upset with him. Alejandro's inability to be self-aware
indicates that he has a very low______
A. emotional intelligence
B. cognitive intelligence
C. self-esteem
D. negative affect
Question 37: An individual's involvement with, satisfaction with, and
enthusiasm for, the work he performs is known as______
A. cognitive dissonance
C. emotional contagion
B. employee engagement
D. positivity offset
Question 38: Attribution theory suggests that when we observe an
individual's behavior, we attempt to determine whether it was internally or
externally caused. That determination, however, depends largely on three
factors. Which of the following is one of these three factors?
A. traceability
B. verifiability
C. relatedness
D. consistency
Question 39: With reference to the Hofstede's Framework for Assessing
Cultures, _______emphasizes a tight social framework in which people expect
others in groups of which they are a part to look after them and protect them.
A. long-term orientation
C. uncertainty avoidance
B. masculinity
D. collectivism
Question 40: Which of the following terms indicates the tendency of
individuals to spend less effort when working collectively?
A. collective efficacy
B. groupshift
C. groupthink
D. social loafing
Question 41: Which of the following is true according to the affective events
theory?
A. Employees who score high on emotional stability are more likely to react
strongly to negative events.
B. Employees who experience emotional dissonance at work can only be
motivated with the help of money.
C. An employee's emotions are independent of the employee's age and
gender.
D. Employees react emotionally to events at work, which affects
their job performance and satisfaction.

Question 42: When the group energy is focused on the task at hand and the
group is fully functional, it is said to be in the stage of_______
A. storming
B. norming
C. inertia
D. performing
Question 43: Role______is defined as the way others believe you should act in
a given context.
A. fuzziness
D. perception
B. expectation
C. conflict
Question 44:________are cognitive in nature, have an unclear, general cause,
and last for several hours or days.
A. Moods
B. Emotions
C. Feelings
D. Perceptions
Question 45: John Holland's personality-job fit theory presents six personality
types. Which of the following is one of these six types?
A. analytic
B. imaginative
C. investigative
D. practical
Question 46: The ______response includes actively and constructively
attempting to improve conditions, including suggesting improvements,
discussing problems with superiors, and undertaking some forms of union
activity.
A. neglect
B. voice
D. exit
C. loyalty
Question 47: Which of the following represents the acceptable standards of
behavior within a group that are shared by the group's members?
A. norms
B. dyads
C. goals
D. status
Question 48: According to the Rokeach Value Survey,________values refer to
desirable end-states.
A. critical
B. instrumental
C. terminal
D. essential
Question 49: Which of the following is true with regard to groups?
A. A group influences our emotional reactions.
B. A group typically lacks definite roles and structures.
C. A group is characterized by the independence of its members.
D. An informal gathering cannot be considered a group.
Question 50: Which of the following is the most common means of measuring
personality?
A. in-depth interviews
C. self-report surveys
B. career portfolio
D. reference interviews