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CVR_MULL8488_11_SE_CVR.indd 1 04/02/16 7:27 pm
Management and
Organisational
Behaviour
Laurie J. Mullins
WITH GILL CHRISTY
Edinburgh Gate
Harlow CM20 2JE
United Kingdom
Tel: +44 (0)1279 623623
Web: www.pearson.com/uk
First published in 1985 in Great Britain under the Pitman imprint (print)
Fifth edition published in 1999 by Financial Times Pitman Publishing (print)
Seventh edition 2005 (print)
Eighth edition 2007 (print)
Ninth edition 2010 (print)
Tenth edition 2013 (print and electronic)
Eleventh edition published 2016 (print and electronic)
The right of Laurie J. Mullins to be identified as author of this work has been asserted by him in accordance with the Copy-
right, Designs and Patents Act 1988.
The print publication is protected by copyright. Prior to any prohibited reproduction, storage in a retrieval system, distribu-
tion or transmission in any form or by any means, electronic, mechanical, recording or otherwise, permission should be
obtained from the publisher or, where applicable, a licence permitting restricted copying in the United Kingdom should be
obtained from the Copyright Licensing Agency Ltd, Saffron House, 6–10 Kirby Street, London EC1N 8TS.
The ePublication is protected by copyright and must not be copied, reproduced, transferred, distributed, leased, licensed
or publicly performed or used in any way except as specifically permitted in writing by the publishers, as allowed under the
terms and conditions under which it was purchased, or as strictly permitted by applicable copyright law. Any unauthorised
distribution or use of this text may be a direct infringement of the author’s and the publisher’s rights and those responsible
may be liable in law accordingly.
All trademarks used herein are the property of their respective owners. The use of any trademark in this text does not vest in
the author or publisher any trademark ownership rights in such trademarks, nor does the use of such trademarks imply any
affiliation with or endorsement of this book by such owners.
Contains public sector information licensed under the Open Government Licence (OGL) v3.0.
http://www.nationalarchives.gov.uk/doc/open-government-licence/version/3/
Pearson Education is not responsible for the content of third-party internet sites.
The Financial Times. With a worldwide network of highly respected journalists, The Financial Times provides global business
news, insightful opinion and expert analysis of business, finance and politics. With over 500 journalists reporting from 50
countries worldwide, our in-depth coverage of international news is objectively reported and analysed from an independ-
ent, global perspective. To find out more, visit www.ft.com/pearsonoffer
10 9 8 7 6 5 4 3 2 1
19 18 17 16 15
Contents in detail ix
In acknowledgement and appreciation xv
About the authors xvi
About this book xvii
Publisher’s acknowledgements xxiii
Changing relations with customers and users 452 Corporate social responsibilities 513
Location of work 453 Management and organisational behaviour in
The nature of social interactions 455 action case study: Corporate social responsibility:
The pace and intensity of work 456 Graham McWilliam, BSkyB 514
The ‘digital divide’ and job security 457 Organisational stakeholders 515
Implications for organisations and organisational The UN Global Compact 515
behaviour 458 Values and ethics 517
Ten key points to remember 458 Ethics and CSR 518
Review and discussion questions 459 Ethics and corporate purpose 521
Assignment 460 Business ethics 523
Personal skills and employability exercise 460 Codes of business conduct (or ethics) 526
Case study: How many ‘likes’ do I get for my An integrated approach 527
essay? 461 Ten key points to remember 528
Notes and references 463 Review and discussion questions 529
Assignment 530
13 Organisational control and power 469 Personal skills and employability exercise 530
Case study: The Fairtrade Foundation 531
The essence of control 470
Notes and references 534
Improvement in performance 471
Elements of an organisational control system 472
15 Organisational culture and change 536
Strategies of control in organisations 475
Characteristics of an effective control system 477 Adapting to change 537
Power and management control 478 Organisational culture 537
Perspectives of organisational power 481 Types of organisational culture 540
Pluralistic approaches to power 482 Influences on the development of culture 542
Financial and accounting systems of control 483 The cultural web 543
Influencing skills 484 Culture and organisational control 544
Behavioural factors in control systems 486 The importance of culture 545
The concept of empowerment 487 National and international culture 547
The manager–subordinate relationship 488 Case study: Brazil 549
Management and organisational behaviour in Organisational climate 550
action case study: The police custody officer Organisational change 551
and empowerment 490 Planned organisational change 553
Reasons for lack of delegation 491 Management and organisational behaviour in
Systematic approach to empowerment and action case study: MANAGEMENT 2020 555
delegation 492 Resistance to change 557
Control versus autonomy 494 Managing change 559
Ten key points to remember 496 Minimising problems of change 560
Review and discussion questions 496 Getting people to accept change 562
Assignment 497 Responsibilities of top management 563
Personal skills and employability exercise 498 Ten key points to remember 564
Case study: Rogue traders 499 Review and discussion questions 565
Notes and references 501 Assignment 565
Personal skills and employability exercise 566
14 Strategy, corporate responsibility Case study: Changing priorities: ActionAid 566
and ethics503 Notes and references 569
Special tribute to my wife Pamela and family for their love, continuing support and
encouragement.
Special thanks
Thanks and gratitude to friends and colleagues Gill Christy and Peter Scott for their
invaluable contribution to the eleventh edition.
Thanks and gratitude also to:
Richard Christy
Mike Crabbe and Mike Timmins
Hugo Misselhorn
Anne Riches
Those managers who kindly gave permission to reproduce material from their
own organisations.
The team at Pearson Education including Donna Goddard, Mary Lince, Eileen
Srebernik, Rachel Gear, Simon Lake (for always being there), Jess Kneller and col-
leagues in marketing and sales.
Those who in a variety of ways through their friendship, interest and support have
helped with completion of this eleventh edition, including: Marlon Aquino, Di
and Mike Blyth; Jenny and Tony Hart; Lynn and Wayne Miller; Francesca Mullins;
Bryan Mundy; Christine Paterson.
Reviewers
Thanks and appreciation to the following reviewers, approached by the publishers,
for insightful and constructive comments that helped shape this eleventh edition:
John Spoerry, Jean-Anne Stewart, Colin Combe, Kathryn Thory, Nicholas Jackson,
Kevin Tennent and Claire Williams.
Laurie J. Mullins
Distinctive format
There is a logical flow to the sequencing of topic areas and each chapter of the
book is self-contained, with appropriate cross-referencing to other chapters.
This provides a flexible approach. Selection and ordering of chapters can be varied
to suit the demands of particular courses of study or individual interests.
The book is written with a minimum of technical terminology and the format is
clearly structured. Each chapter is supported with illustrations and practical exam-
ples and contains:
● a short introduction and learning outcomes;
● critical review and reflections throughout the text;
● a practical management and organisational behaviour in action case study;
● a pictorial concept map;
● a summary of ten key points to remember;
● review and discussion questions;
● an assignment;
● a personal skills and employability exercise;
● a case study;
● detailed notes and references.
For each part of the book there is also an academic viewpoint and integrative
case study.
● For each part of the book there is a completely new academic viewpoint.
● The end-of-part integrative case studies have been revised and updated as
necessary and there is a completely new case study for Part 4.
Attention continues to be focused on design features and overall appear-
ance to provide a manageable and attractive text with enhanced clarity and
user-friendliness.
ENHANCING YOUR
Dealing with difficult PERSONAL SKILLS Influencing others
situations AND EMPLOYABILITY and leadership
Displaying
Working in multicultural managerial
organisations potential
References
1. ‘Boosting employability skills’, CBI, http://cbi.org.uk (accessed 17 December 2014).
2. ‘Skills policy in the UK: Factsheet’, CIPD, January 2014.
3. ‘MANAGEMENT 2020: Leadership to unlock long-term growth’, The Commission on the
Future of Management and Leadership, CMI, July 2014, p. 12.
4. ‘Forging Futures: Building higher level skills through university and employer collaboration’,
UKCES, September 2014.
5. ‘Growth Through People’, UKCES, 25 November 2014.
6. ‘The Skills Crunch’, Prince’s Trust, 2014.
7. Woodman, P. and Hutchings, P. ‘Tomorrow’s Leaders’, CMI, March 2011.
8. ‘The Skills Imperative’, Social Agenda, European Commission Magazine on Employment and
Social Affairs, No. 41, July 2015, pp.14–20.
Figures
Figure 1.3 adapted from Management, 8th ed., pub. South-Western, a part of Cen-
gage Learning, Inc. (Hellriegel, D., Slocum, J.W., Jr. and Woodman, R.W. 1998) p.6,
reproduced by permission; Figures 1.5, 3.10, 4.6, 5.5, 7.12, 10.6, 12.3, 15.6, 16.7
Copyright © 2011 The Virtual Learning Materials Workshop, Courtesy of Virtual
Learning Materials Workshop; Figure 1.7 from Organisational Behaviour: Individu-
als, Groups and Organisation, 4th ed., Financial Times Prentice Hall (Brooks, I. 2008)
p.272, Pearson Education Ltd; Figures 2.2, 8.3, 9.7, 14.3 Copyright © 2008 The Virtual
Learning Materials Workshop, Courtesy of Virtual Learning Materials Workshop;
Figure 3.1 from Human Resource Management in the Public Sector, Kwansei Gakuin
University Press (Smart, P. and Inazawa, K. 2011) p.21, reproduced with permission;
Figure 3.7 from Strategic Management, 7th ed., Pearson Education Ltd. (Lynch, R.
2015) p.73, Exhibit 3.1; Figure 3.11 from How to tackle work-related stress, publica-
tion INDG430, October (Health and Safety Executive 2009), Contains public sector
information published by the Health and Safety Executive and licensed under the
Open Government Licence; Figure 4.4 adapted from The Structure of Human Abili-
ties (Vernon, P.E. 1950) Copyright © 1950 Methuen & Co., reproduced by permission
of Taylor & Francis Books UK; Figure 4.5 from Hay Group. Copyright © 1999 Hay
Group Limited. All rights reserved. Reproduced with permission; Figure 5.4 from
Assessment Issues in Higher Education, October, Department of Employment (Atkins,
M.J., Beattie, J. and Dockrell, W.B. 1993) p.51, Department for Employment and
Learning, Contains public sector information licensed under the Open Government
Licence v2.0; Figure 6.4 from Can You Believe Your Eyes?, Robson Books (Block,
J.R. and Yuker, H.E. 2002) p.163, reproduced with permission of Pavilion Books;
Figure 6.7 from Introduction to Psychology, 6th ed., McGraw-Hill (King, R.A. 1979)
Figure 10.22, p.339, reproduced with permission from the author, Professor Richard
King; Figure 6.11 from Odd Perceptions (Gregory, R.L. 1986) p.71, Copyright © 1986
Methuen, reproduced by permission of Taylor & Francis Books UK; F igure 6.12 from
Interactive Behaviour at Work, 3rd ed., Financial Times Prentice Hall (Guirdham,
M. 2002) p.162, Pearson Education Ltd; Figure 6.13 Copyright © 2009 The Virtual
Learning Materials Workshop, Courtesy of Virtual Learning Materials Workshop;
Figure 6.14 from Nick Fitzherbert, www.fitzherbert.co.uk, reproduced with permis-
sion; Figure 7.4 reproduced with permission from Andrzej A. Huczynski and David
A. Buchanan, Organizational Behaviour, Pearson Education (eighth edition), p.293;
Figure 7.13 from Knowledge Workers: The New Management Challenge, Profes-
sional Manager, Institute of Management, November, 1994, p.13 (Tampoe, M.),
Reproduced with permission from Chartered Management Institute; Figure 7.15
from J. Richard Hackman and Greg R. Oldham, Work Redesign, 1st Ed. ©1980.
Reprinted and Electronically reproduced by permission of Pearson Education, Inc.
New York; Figure 8.1 from Beyond the Team, Butterworth-Heinemann (Belbin, R.M.
2000) Copyright © 2000. Reproduced with permission from Belbin, www.belbin.
com; Figure 8.5 from Interactive Behaviour at Work, 3rd ed., Financial Times Pren-
tice Hall (Guirdham, M. 2002) p.119, Pearson Education Ltd; Figure 9.2 from Action-
Centred Leadership, Gower Press (Adair, J. 1979) p.10, Reproduced with permission
from John Adair; Figure 9.3 from How to Choose a Leadership Pattern, Harvard
Business Review, May/June 1973, p.167 (Tannenbaum, R. and Schmidt, W.H.), Copy-
right © 1973 by Harvard Business School Publishing Corporation; all rights reserved;
Figure 9.4 adapted from A Theory of Leadership Effectiveness, McGraw-Hill (Fei-
dler, F.E. 1967) p.146, Reproduced with permission from Fred E. Fiedler; F igure 9.8
from A Good Fit is Essential, Professional Manager, Vol.15, No.3, May, p.38 (Cutler,
A. 2005), Reproduced with permission from the Chartered Management Institute
and Alan Cutler; Figure 10.2 from Management, Organisation and Employment
Strategy (Watson, T.J. 1986) p.29, Copyright © 1986 Routledge and Kegan Paul,
reproduced by permission of Taylor & Francis Books UK; Figure 10.9 from Manag-
ers Charter, https://civilservice.blog.gov.uk/wp-content/uploads/sites/86/2014/09/
Annex-C-Managers-Charter.pdf, Contains public sector information licensed under
the Open Government Licence (OGL) v3.0.http://www.nationalarchives.gov.uk/
doc/open-government-licence; Figures 11.11, 13.7 Copyright © 2012 The Virtual
Learning Materials Workshop, Courtesy of Virtual Learning Materials Workshop;
Figure 11.12 from Strategic Management, 6th ed., Financial Times Prentice Hall
(Lynch, R. 2012) p.464, Pearson Education Ltd; Figure 11.13 from Industrial Organi-
zation: Theory and Practice, 2nd ed., Oxford University Press (Woodward, J. 1980)
p.128, by permission of Oxford University Press; Figure 11.14 from Reed Business
Information, Copyright © Reed Business Information Ltd., reprinted with permis-
sion; Figure 11.15 from Gray, Organizational Behavior: Concepts and Applications,
4th ed. © 1988. Reprinted and Electronically reproduced by permission from Pear-
son Education Inc. New York; Figure 13.3 from Organization: Contemporary Princi-
ples and Practice, Blackwell Publishing (Child, J. 2005) p.121 © 2005 by John Child,
Reproduced with permission of Blackwell Pub in the format Republish in a book via
Copyright Clearance Center; Figure 13.4 reprinted with the permission of The Free
Press, a Division of Simon & Schuster, Inc., from A Comparative Analysis of Complex
Organizations: On Power, Involvement, and Their Correlates, Revised and Enlarged
Edition by Amitai Etzoni. Copyright © 1975 by Amitai Etzoni; copyright renewed
© 2003 Amitai Etzoni. All rights reserved; Figure 14.2 from Organisational Behav-
iour and Analysis, 4th ed., Financial Times Prentice Hall (Rollinson, D. 2008) p.56,
Pearson Education Ltd; Figure 15.1 from Organizational Change, 4th ed., Financial
Times Prentice Hall (Senior, B. and Swailes, S. 2010) p.161, Pearson Education Ltd;
Figure 15.2 from Organisational Behaviour and Analysis: An Integrated Approach, 4th
ed., Financial Times Prentice Hall (Rollinson, D. 2008) p.592, Pearson Education Ltd;
Figure 15.3 from Exploring Strategy, 10th ed., Pearson Education Ltd. ( Johnson, G.,
Whittington, R., Scholes, K., Angwin, D. and Regner, P. 2014) p.156; Figure 15.4 from
The Cultural Imperative: Global Trends in the 21st Century, Nicholas Brealey (Lewis,
R.D. 2007) © 2003 Richard Lewis. Reproduced by permission of Nicholas Brealey
Publishing; Figure 16.3 from Managing, Financial Times Prentice Hall (Mintzberg,
H. 2009) p.197, Reproduced by permission of Henry Mintzberg; Figure 16.6 from
Get Engaged, Management Today, April, p.40 (De Vita, E. 2007), Reproduced from
Language: Hungarian
ÉS
MEGTÖRTÉNHETŐK.
Irta
Lauka Gusztáv.
II. KÖTET.
NAGYVÁRAD, 1858.
Tichy Alajos nyomtatása.
A MADARÁSZI MADARÁSZ.
SZERELEM.