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IT Basic Troubleshooting

IT basic troubleshooting

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SharmaDeep
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42 views

IT Basic Troubleshooting

IT basic troubleshooting

Uploaded by

SharmaDeep
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Training Proposal: Troubleshooting of IT Equipment for Office

1. Introduction
This proposal describes a basic training program that will help office staff acquire the necessary
skills to solve simple problems of IT equipment. The goal is to minimize downtime, enhance
productivity, and reduce dependency on external technical support for minor issues.

2. Objectives
• To introduce participants to basic IT equipment and their uses.
• To train for step-by-step troubleshooting in common problems.
• To be confident in trying to resolve minor IT problems independently.
• Minimize disturbances in operations because of failure to IT equipment.

3. Target Audience
• Office staff who regularly use IT equipment such as computers, printers, scanners, and
networking devices.
• Non-technical team members who require basic IT troubleshooting knowledge.

4. Training Content

Session 1: Introduction to IT Equipment (1 hour)


• Overview of common office IT equipment: computers, printers, scanners, routers, etc.
• Basic understanding of how each equipment works.
• Importance of regular maintenance.

Session 2: Common Issues and Troubleshooting Techniques (2 hours)


• Computers:
• Identifying hardware vs. software issues.
• Restarting, task manager basics, and managing startup programs.
• Printers and Scanners:
• Paper jams, driver issues, and connectivity problems.
• Replacing cartridges and routine maintenance.
• Networking:
• Diagnosing internet connectivity issues.
• Rebooting routers and checking cable connections.
• Other Peripherals:
• Troubleshooting keyboards, mice, and monitors.

Session 3: Hands-On Practical (2 hours)


• Simulated troubleshooting scenarios for computers and peripherals.
• Resolving connectivity and hardware issues under guidance.
• Documenting and reporting issues that require escalation.

Session 4: Preventive Measures and Best Practices (1 hour)


• Importance of regular updates for software and drivers.
• Creating backups and maintaining data security.
• Power management and avoiding equipment overheating.

5. Training Methodology
• Interactive Lectures: Use of slides and real-life examples.
• Demonstrations: Step-by-step walk through of troubleshooting processes.
• Practical Exercises: Hands-on tasks for participants.
• Q&A Sessions: Addressing specific concerns and clarifications.

6. Training Schedule
• Duration: Three days (6 hours) split into three sessions of 2 hours each per day.
• Mode: In-person or virtual (based on preference and resource availability).
• Proposed Date: November 28, 2024

7. Required Resources
• Training venue with projector and seating.
• IT equipment for demonstration (laptops, printers, routers, etc.).
• Handouts or digital guides for participants.

8. Deliverables
• Training materials (handouts, troubleshooting flowcharts).
• Certificate of participation for attendees.
• Summary report on training outcomes.

9. Expected Outcomes
• Participants will gain the ability to troubleshoot basic IT issues effectively.
• Enhanced productivity due to reduced equipment downtime.
• Decrease in dependency on external technical support for minor problems.

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