Case Study - Mcob

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Bharath Products Ltd. is a big factory with a turnover of Rs.

10 crore and with 400


workers. You have been in the office of its Factory Manager, Mr. Kaushik for nearly 40
minutes. During this short period, you have found that your conversation with him has
been interrupted several times. First, it was the Office Manager who rang him to get his
approval for samples of office stationery. Mr. Kaushik sends for the samples. Then comes
the ring from a supplier who informs Mr. Kaushik that a particular part of machinery,
which is otherwise not available in the market can be had from him. Mr. Kaushik rings
the store keeper to purchase this part immediately from the supplier and to cancel the
order, if any, which the purchase manager might have placed. Then there is a ring from a
customer requesting Kaushik to allow a higher percentage of discount than that promised
by the company’s Sales Manager. Kaushik not only turns down the request but also
expresses his surprise at the high percentage already allowed by the Sales Manager.
Finally, a foreman enters and complains that a certain part of one machine is broken and
is not being available in the stock. Hence, the production may suffer. Mr.Kaushik asks
the foreman to tell the purchase manager to order the part immediately.
Question:-
Is Mr. Kaushik performing the job of a Manager? What are your suggestions to improve
his managerial style?

Bharath Products Ltd. is a big factory with a turnover of Rs. 10 crore and with 400
workers. You have been in the office of its Factory Manager, Mr. Kaushik for nearly 40
minutes. During this short period, you have found that your conversation with him has
been interrupted several times. First, it was the Office Manager who rang him to get his
approval for samples of office stationery. Mr. Kaushik sends for the samples. Then comes
the ring from a supplier who informs Mr. Kaushik that a particular part of machinery,
which is otherwise not available in the market can be had from him. Mr. Kaushik rings
the store keeper to purchase this part immediately from the supplier and to cancel the
order, if any, which the purchase manager might have placed. Then there is a ring from a
customer requesting Kaushik to allow a higher percentage of discount than that promised
by the company’s Sales Manager. Kaushik not only turns down the request but also
expresses his surprise at the high percentage already allowed by the Sales Manager.
Finally, a foreman enters and complains that a certain part of one machine is broken and
is not being available in the stock. Hence, the production may suffer. Mr.Kaushik asks
the foreman to tell the purchase manager to order the part immediately.
Question:-
Is Mr. Kaushik performing the job of a Manager? What are your suggestions to improve
his managerial style?

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