Salesforce Newsletter

CIC India

Practice Updates & Growth Trends

I hope you all are doing great. Happy to connect with you all through yet another quarter news letter
from India CIC Salesforce Team.

We have started the year with some of the strategic wins like GM - OnStar, ITSM Process
Implementation for Salesforce etc.

We see our existing customers adopting multiple clouds from just one cloud within Salesforce eco
system and this generates more Base Account Growth with more Annual Recurring Revenue.

From our delivery perspective, there are some key engagements, worth mentioning are Toyota
Canada, Great America, NYL, Catapult where our teams have done a great job which is leading to
great customer satisfaction. Vijaya Raman
Salesforce Practice Leader

We see many of our prestigious customers like Amerisource Bergen, Florida Power and Lighting,
American Express started visiting our India Premises where we have been showcasing our
capability, transformative work that we are doing for other customers.

We had wonderful moment presenting one of our most successful programs that we are delivering
to Health Service Executive – Government of Ireland during John Granger's visit to India. This
program was initiated during pandemic to create unified vaccine management platform for Ireland
citizens. Through this platform Ireland Government has administered 12MN Covid vaccines with
4MN Ireland citizens registrations. Post pandemic, this platform is extended to administer vaccines
for Pneumonia, flu and Epilepsy

In the end I would like to thank entire practice for their continuous efforts and support throughout
the practice growth journey.

ENTERPRISE SALESFORCE CLIENTS NEW LOGOS CERTIFICATIONS CSAT

PROJECTS

300+ 60+ 7 6000+ 9.6

New Growth Partners Key Growth Partners

Leaders’ Talk

Dear Salesforce enthusiasts,

I hope you and your loved ones are doing well. The IBM Salesforce family has been rapidly
expanding over the past few years, and we anticipate this trend to continue in the upcoming year.
To accelerate global expansion, IBM has acquired several Salesforce boutique companies. Today,
Salesforce has become one of the largest enterprise suites of various industry applications, and it
is no longer just a buzzword. With every release, Salesforce introduces new tools and features in
AI, constantly evolving to meet the expectations of various businesses in this digital era.

Prathamesh Kshirsagar In this context, it is crucial to stay up to date with technology and skills. IBM is one of the few
Delivery Project Executive & companies that encourage practitioners to upskill and provides opportunities to take on different
Salesforce Garage Leader - Pune
roles. Both industry and Salesforce knowledge are crucial for future success. Therefore, I
encourage you all to take at least one Salesforce certification per quarter and to challenge
yourselves by completing various IBM industry badges as well. As a consultant, it is essential to
communicate with customers in their business language.

Lastly, I want to remind you that we are all part of the same family, and it is important to support
and take care of each other. This is especially relevant for our interns and graduates who are
starting their careers. Mentoring and coaching them is a way to give back, as we have all been
through similar phases in our careers.

Thank you for your attention and keep enlightening.

Dear Salesforce Enthusiasts,

I hope you and your family are doing well. At the outset, I like to thank you for all your contribution
for a very successful 2022 and Q1 this year. Going forward, I urge all of you to move towards a
more office based collaborative ways of working which will help us to accelerate realizing our
client’s objectives and ensure programme success wherever you are working.

As part of our Salesforce practice, I manage one of the largest Salesforce engagement in IBM with
around 200 practitioners comprising of highly qualified SFDC Certified Architects, Developers &
Consultants. I am proud to say we started our journey in 2014 by training few Java and Siebel Kolandasamy Chinnasamy
Delivery Project Executive &
resources into Salesforce and from there we never looked back. In this growth journey for our Salesforce Delivery Leader - Shell
account and practice, all the associated practitioners have seen an exponential growth in career. Account
This kind of growth and success have been possible because of your incredible contribution and
actively complemented by our CIC Salesforce Garage leadership and their team.

For our customer who is one of the largest Energy Industry player, we had the vision of future and
keeping that in mind, we have delivered some game changing first of a kind tools. Few examples
are Customer 360 platform, visualization tool combining Sales, Service and feedback in one place
and many more. Some of the other big impact deliveries includes Complex SAP to Salesforce
migration, DevOps CI CD automation for Salesforce, State of the art Spring CM (DocuSign)
implementation ,Geopointe, Salesforce One, Einstein Chat Bot, Medallia surveys etc.

In the end I would like to amplify again, there is no limit for learning new skills, Salesforce has
been growing so fast and it is one the most actively used platform in the market today to get 360
Customer insight. If you are already part of Salesforce ecosystem, you should always find out a
way to be aligned with all new products and features from Salesforce. You should target at least
one if not two certifications this year and IBM promotes and encourages such learning actively.
Wish you all the best and once again thank you for all your contribution.

Our Innovations

Salesforce Asset - Dynamic Salesforce Asset - Emergency

List View Preparedness

Our Lightning Web Component Framework provides a Our Service Cloud and Field Service Lightning (FSL)
powerful and flexible single-screen solution for loading and integration offers a centralized process for event
retrieving data across multiple categories, including management, particularly for emergency preparedness
Standard Objects, Custom Objects, Custom Metadata, and scenarios. This comprehensive solution includes all the
Custom Settings. Users have the option to select which fields necessary modules such as details for disaster events,
to display in the list view, and can even export the data teams, team members, invoices, expenses, timesheets, and
in .csv format for further analysis. Even novice users can all the requisite approvals during the process. Thanks to our
easily utilize this tool without any technical knowledge. With dynamic vendor and team selection feature, our system
infinite scrolling, large volumes of datasets can be easily offers an efficient and seamless process for event
viewed. Users can select and export records in .csv format management. With bulk approvals for timesheets, expenses,
that are displayed in the list view. Additionally, filters can be and invoices, users can save valuable time and effort.
applied to ensure that only the desired data populates the Leveraging Salesforce FSL Standard Objects, our system
list. This tool simplifies data retrieval and eliminates the provides a robust and comprehensive solution that
need to run reports, making it a valuable asset for any streamlines event management processes. Centralizing
organization. processes for emergency preparedness scenarios offers
peace of mind and ensures a swift, organized response to
any disaster event.

Pankaj Kumar Saikat Mandal Mukul Sharma Apurva Sharma Saikat Mandal Mukul Sharma

Bhaghya Lakshmi Deepak Dutta

Kanigiri

SKILL TRACKER

In 2021, a Salesforce skills tracker tool was introduced for CIC practice, proving to be a valuable asset in showcasing
practice proficiency, organizing training plans, responding to RFPs, identifying deficient skills, recognizing strong subject
matter experts, and acquiring certifications.

In Q1, a second version of the skill tracker tool was released, with a focus on enhancing adoption and providing
notifications for quarterly updates on skills. Additionally, the tool now generates skill-specific reports for all managers to
access and view the latest practice status independently, eliminating the need to reach out to tool administrators.

Value-add: The tracker enables a 360 Degree view of individual skills at Practice level. It highlights the area where we as a
collective, have expertise/have further potential. Further, it is a scalable tool that can be extended to global level.

We encourage everyone at IBM to update skills on Skill Tracker Portal, share it with your friends outside of Salesforce
practice as well!

Deepak Mehta Sankar Venkatachalam Neha Garg

PATENT PULSE

“If I had an hour to solve a In 2020, IBM set a new single-year record with 9130 U.S. patents — the 28th consecutive year
problem I’d spend 55 that the company earned more U.S. patents than any other company.
minutes thinking about
the problem and 5 Delighted to inform you all, First time Salesforce Practice is participating in CIC Patent drive
minutes thinking about 2023, We have been receiving amazing response from out enthusiastic Salesforce practitioners.
solutions” We have been continuously reviewing ideas shared by practitioners, and getting those submitted
for patent after rigorous internal checks. We encourage all of you to come forward with more
- Albert Einstein innovative Salesforce ideas which you feel is unique and can be candidate of Patententing.

- Pankaj Kumar Pandey

Chief Salesforce Architect – CIC India

IDEA CAPTURE PLATFORM

We are excited to introduce you to a platform called “Idea Capture”, which I believe would be of great interest to you, given
your work in Salesforce Garage.

Idea Capture is a platform that allows individuals to submit their ideas for enhancing the usability of the Salesforce
platform. It presents an excellent opportunity for you to share your thoughts and ideas with the community and help shape
the future of Salesforce practice. I understand that our busy schedules often leave us with limited time for ideation.
However, this portal is just a click away and with few details, you can register your idea. A small idea can go a long way in
creating a significant initiative that can benefit others facing similar challenges.

Platform Link - https://w3.ibm.com/w3publisher/idea-capture

Sunil Aware Susheel Vishwakarma

Practice Initiatives

BrownBag Sessions Architect Enablement Ideathon

Program
BrownBag sessions have been a great way We’ve recently completed a batch of 10 The Salesforce community in area
to stay up-to-date on the latest trends and individuals through our program, and we’re promotes innovative thinking with regards
technologies in the industry. currently working with a new batch of 20 to Asset and Accelerator creation. A
participants which is set to conclude by specific accelerator called “XL Connector”
In Q1’23, we have had six sessions May 2023. We would like to give a special was showcased and well-received by the
covering a wide range of topics, including mention to Nega Garg [Neha.Garg3] from Solutions team. Practitioners are also
DevOps Center presented by Shashi Kumar, the completed batch, who provided encouraged to select a functional topic
DevOps Einstein presented by Yogendra assistance with RFP work during and after they are passionate about within the
Jangid, Conga Composer presented by the program. Salesforce ecosystem and deliver a
Reetan Nayak, Copado presented by Dipak presentation to the team. The presenter of
Banerjee & Nileema Mohanty, DocuSign Additionally, we have made a change to the the best topic is invited to present at the
presented by Harshita Sharma, and Event program structure by increasing the “brown bag session”.
Analytics presented by Himanshu Sharma. number of assessments from one to two
We are also pleased to welcome our per team at the end of each session. The -Kunal Momaya
colleagues from Romania, Philippines, and first assessment will involve the mentor
Mexico who have recently joined us in the providing an overview of what to expect
Brown Bags sessions. during the assessment, including the use of
resources such as GSET and Staffing Plan.
We thank you for all the presenters for their The second assessment will be conducted
efforts in organizing and delivering these individually by each team, as was done
informative sessions, and we encourage before.
everyone in the organization to attend and
participate in upcoming Brown Bags -Chandra Sekhar Pinarouthu
sessions. Stay tuned for more exciting
topics in the coming months!

-Prashant Bhardwaj

TRE Success Story

Sarika joined as a TRE intern and secured her place in the same project with the skills she gained
over COPADO training & her prior experience in Salesforce. Till today she owns the complete setup
and Releases Management in the PFIZER project. She trained almost all the people, who are in the
project / joins the project, on Copado and herself becoming PRO on all the features in the tool. She
posted the usage of COPADO in the PFIZER account in the COPADO Community and won this
award.

Sarika Gaikwad
Salesforce Release Manager

Our Culture
Celebration with Leaders

AmerisourceBergen - Client Visit

Florida Power & Light - Client Visit

International Women’s Day Celebrations - Gurgaon

International Women’s Day Celebrations - AIT, MKSSS, Pune

As part of IWD’23 celebration, AIT dept of MKSSS Pune, Maharashtra, Shilpa Joshi was invited to talk about journey of a
Woman Professional. The girls in MKSSS are generally from lower middle strata of society who need that extra push to
stand in always, hence it had a great social cause. Shilpa spoke about different stages of a woman’s career & she suggested
the girls on having Purpose & then Goals & Action plans in life aligned to that purpose. Quoting Simon Sinek’s Why, How &
What, Shilpa was able to convey that it is needed to have a good steady purpose while women strive to work for long. Shilpa
discussed about -

· Asking for right opportunities with courage to complete the responsibilities that come along. This requires being
adaptive to new learning & sharpening the axe continuously
· Showing Gratitude, Consistency & Integrity with the team/employer for assured success in work
· Vulnerability, only in trusted circle/Allies
· Creating Value for yourself in your mind & with others
· Networking, that helps you grab new skills & opportunities
· Good Health, Healthy eating, regular exercising & Sufficient sleeping

The girls were extremely happy with this learning session as they will be going through the campus drives for their dream
jobs next year. They needed this foresight for planning their career well. It was equally insightful opportunity for Shilpa, as
she was able to hear from young generation about their views on life. It was mutually benefitting session.
Shilpa is grateful to IBM, Vijaya Raman & Mathew Varghese for their encouragement always & looking forward to more such
engagements to help society.

Offsite Event - Gurgaon and Bangalore

Buzz Events - Mumbai

IBM Mumbai Buzz collaborated with Kunal Momaya, Salesforce location leader, Mumbai for the quarterly events in the city
starting from Q3’22 and delegated the complete creative responsibility for Q3’22, Q4’22 & Q1’23. The responsibility was
well taken & led to a hattrick of superhit events which went on to become a rage amongst youths in IBM Mumbai. The
emphasis of events was to enhance soft skills of employees by adopting filmy style & entertainment leveraging Acting,
Dance & Fashion which abodes well with the culture in City of Dreams. The events were conducted in Airoli & Bandra
offices.

Skill Session & Manager’s Meet - Noida

Salesforce Days 2023 - On the way...

What is Salesforce Days

Salesforce Days is the premier partner learning event of the year. It brings together the global partner ecosystem to learn, connect, have fun and give back. Join us
for expert-led demos, credential sessions & hands-on training to gain expertise & learn how to build the future at your company with Salesforce

KICK-OFF ENABLEMENT TRACKS GIVING BACK PARTNER DAY

Live, virtual Intro To Salesforce Philanthropic Celebration of

introduction to Designed for everyone, so whether you are a student, activity to invest individual and
Salesforce Days, graduate or switching careers we have something for time, funding, partner-wide
covering event you. Fundamentals, Admin, Certified Associate, What is and/or resources Salesforce Days
overview and goals AP, Salesforce Navigator, Partner 101. into our achievements.
communities
One common Product Readiness In-person
Platform Product focused with specific Learning Journeys and connectivity, fun, &
paths to achieve your certification. Implement Like strengthening
One common Salesforce. relationships with
reporting structure partners
Industry Readiness
Industry focused with specific Learning Journeys and
paths to achieve your certification. Implement Like
Salesforce.

Business Excellence
How-to go to market with Salesforce - C360 Perfect
pitch, Sell Like Salesforce, Salesforce Product
Management Pitches, Success Now.

As part of salesforce days, salesforce launches so many virtual learning programs and we are excited to share that registrations are open
now @ www.salesfordays.com. Between April 18 and July 28, there are limitless learning opportunities for you and your team.

Salesforce is offering four different tracks with a wide variety of events. I encourage you to register and attend as many sessions as you
find relevant. Here’s an overview of what you can find in each track:

• Intro to Salesforce: Engage in content that’s right for you - whether you are a student, graduate, or switching careers.

• Business Excellence: Explore opportunities to position the value of Salesforce solutions for partners to build their business
around Salesforce and grow their credentialed consultants.

• Product Readiness: Learn about the latest product innovations and implementation best practices through bite-sized deep
technical sessions.

• Industry Readiness: Take a deep dive into industry products that are growing in demand by the minute to hear about product
updates, implementation best practices and new releases.

Kindly ensure you register with only IBM email address.

If you need guidance on your credential journey with Salesforce, view our Partner Guide to Credentials to get recommendations on where
to focus. If you have any questions, you can check out this FAQ document or let me know if it’s not covered.

Lnk Contact for any issue – Saurabh Singh ([email protected]).

Salesforce Shoutout
Shoutouts

Vijay Ganj Deepa R Aby Varghese Pradeep Pawar

FPL FPL Hub Decommissioning Service/RRT

Team Shoutouts!

HSI Support and Innovation Ahold Delhaize

Ahold team has been nominated for delivering

HSI is nominated for highly appreciated team from the
requirements smoothly. The team has started working on
client. HSI has Support and Development in Salesforce,
Phase 2 requirements from April’22 and successfully
Seibel, Copado, CPQ, DocuSign and Tibco Team is very
implemented & delivered the functionality to enhance
enthusiastic and have combination of GHs, Mobilize and
existing Salesforce Call Center application which involved
junior resources. Their way of working and client satisfaction
onboarding Ecommerce agents. This project consists of
is very impressive.
combined functionality from MuleSoft and Salesforce.
Salesforce key features includes Messaging enablement,
Manager:
Einstein Next Best Action, Einstein Classification, API
Prashant Bhardwaj
integrations with PDL order system and 360 view of
Customers and Cases for contact centre team. MuleSoft
Dev Lead:
key features are Integration with Azure Cosmo DB and
Sakshi Kalra
JWT token authorization for SF integration.
Consistent Performers:
Manager:
1. Akash Kumbhar
Kunal Momaya
2. Sri Sindhu
3. Harshita Sharma
Dev Lead:
4. Chandan Kumar Jha
Sugandha Arya

Consistent Performers:
1. Vikash Sahu
2. Shaik Siddavali
3. Shaikh Gulam
4. Mohan Eeti

Macquarie Consolidated Communications

Consolidated Communications team have greatly

MAM partnered with IBM and Salesforce in November 2019
explored and indulged in delivering the modern
to assist in their digital transformation journey. The goal was
capabilities of Industries CPQ Solutions.
to streamline and globalize all of MAM’s CRMs to create one
platform, ensuring transparency and consistency across its
Service Eligibility based Products are displayed to the
business processes. Since then, IBM has not only built a
End Users for the finest outcome in the Quote Creation
Global Salesforce Org from scratch to combine three of
Process.
MAM’s Salesforce instances into one, but has also
successfully completed multiple data migrations and
It also includes complex business process
implemented numerous complex features. These features
implementations using Comms Cloud Data Tools along
include Mobile Enhancement Outlook Contact Sync, Tear
with ESM with minimal customization. CLM & Order
Sheets, Automated User Assignments, Global Firm, Case
Management Capabilities are in the pipeline for the
Management, and Salesforce Alerting System, among
delivery. Overall, it’s one of the finest Implementation
others. As a testament to the excellent work delivered by the
that the below team is accomplishing from IBM India.
IBM team, MAM is not only increasing the size of the current
IBM team, but also providing opportunities to revamp the
Manager:
Retail Org.
Deepak Mehta
Sushma Mishra
Delivery Manager:
Hemant Singh
Leads:
1. Koteswari C
Manager:
2. Smriti Das
Archit Jain

Consistent Performers:
Tech Architect:
1. Vamshi Krishna Reddy Ramireddygari
Saikat Sarkar
2. Venkata Saipavan Gopi Alla
3. Aditi Shailesh Khanolkar
Dev Leads:
4. Smita Ganiger
1. Dibyajyoti Das
5. Puneeth KinnimulkyChalla Santoshi
2. Vinod Batra

Test Lead:
Keerthana Siddula

Test Automation Lead:

Hemalatha Penti

1. How many new growth partners we added in last

quarter?

2. In which year we launched Skill tracker tool?

3. How many Practice initiatives are featured in current

edition? Please provide names for all.

4. What are the dates, during which Salesforce days will

have virtual sessions?
Follow the link here and get a chance to win 250
BluePoints and get featured in the next issue of the

5.
Salesforce newsletter!! What are the three major factors, which help in overall
well-being?

Prev Edition Quiz Winner:

Smriti Singh

Newsletter Publishing Team

Deepak Mehta Maria Raashid Yatin Kalra Nandani Sinha Tapas Baranwal

Key Slack Channels Important Links

+ #sf_salesforce-university India Salesforce Garage microsite
+ #sf_sa-community India Salesforce Managed Services
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+ #sf_all-salesforce

Salesforce Newsletter | Volume 4