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5 views

Final Content

Uploaded by

alisha.sadiq342
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1 Operations Management Defined

Defining Operations Management

The Transformation Role of Operations Management

Differences in Manufacturing Versus Service Operations

The Role of Manufacturing and Service Operations in the Organization and Supply Chain

Organizational Decision Levels

Key Terminology

Critical Processes

Production Planning Processes

Master Production Schedule (MPS)

Material Requirements Planning (MRP)

Rough Cut Capacity Planning (RCCP)

Measuring Productivity Levels

Inventory Determination

Reasons for Carrying Inventory

Types of Inventory

Inventory Policy Choices

Fixed-Order Quantity System

Fixed-Time Period System

Inventory Policy in a Fixed-Order Quantity System

How Much to Order?

When to Order?

Independent Versus Dependent Demand


ABC Inventory Classification

Vendor Managed Inventory (VMI)

Challenges Facing the Modern Operations Manager

2 Key Elements and Processes

Levels of Planning Decisions

Strategic Versus Tactical Operations Decisions

Production Planning

Different Types of Production Plans

Facility Requirements Planning

Resource Planning

Master Production Scheduling (MPS)

Material Requirements Planning (MRP)

Rough Cut Capacity Planning (RCCP)

Scheduling Work

High-Volume Operations

Low-Volume Operations

Sequencing Jobs

Total Quality Management (TQM)

Statistical Process Control (SPC): Process Capability and Control Charts

Variation

Process Capability

Process Control Charts


Six Sigma

Six Sigma Methodology

ISO Standards

Theory of Constraints (TOC)

The 5S

3 Understanding Operations Strategies

What Operations Strategy Is and Why It Is Important

Strategic Alignment

Competitive Priorities

Cost

Quality

Time

Flexibility

Operations Structure and Infrastructure

Order Winners and Order Qualifiers

Process Strategy

Intermittent Processes

Repetitive Processes

The Product-Process Matrix

Types of Operations Processes

Facility Layout Strategies

Fixed Position Layout


Process Layout

Product Layout

Cellular Layouts

Line Balancing

Step 1: Identify Task Times and Precedence Relationships

Step 2: Determine Cycle Time

Step 3: Assign Tasks to Workstation

Step 4: Compute Efficiency

Inventory Positioning Strategy

Make-to-Order

Make-to-Stock

Assemble-to-Order

Comparing Inventory Positioning Strategies

Outsourcing Strategy

Outsourcing Versus Vertical Integration

4 Role of Technology in Managing Operations

The Role of Technology

Types of Operations Technologies

Enterprise Resource Planning (ERP)

Evolution of ERP

Pre-Enterprise Resource Planning Software

Real-Time Processing
Focus of Systems

Benefits of ERP

The Planning Capabilities of ERP

Step 1: Strategic Business Planning

Step 2: Production Planning

Step 3: Master Production Schedule (MPS)

Step 4: Materials Requirements Planning (MRP)

Step 5: Capacity Requirements Planning (CRP)

Step 6: Operations Execution and Control

Two-Tier ERP

Shortcomings of ERP Software

Successful ERP Implementation

Step 1: Determine Technical Requirements

Step 2: Software Installation

Step 3: Data Cleaning

Step 4: Testing

Step 5: Employee Training

Step 6: Run Pilot

Other Information Technologies

Global Positioning Systems (GPS)

Radio Frequency Identification (RFID)

Advantages and Disadvantages of Automation

Automated Material Handling


Flexible Manufacturing Systems (FMS)

Robotics

E-Manufacturing

Computer-Aided Design (CAD)

Computer-Integrated Manufacturing (CIM)

Emerging Technologies

3D Printing

Responsive Web Design

Small Data

5 Understanding the Role of Global Operations in the Modern Marketplace

Benefits of Global Operations

Factors Impacting Global Operations

Challenges to Global Operations

The Global Consumer

Global Versus Local Marketing

Cultural Challenge

Global Infrastructure Design

Labor

Transportation

Suppliers

Importance of Technology

Cost Considerations
Hidden Costs

Noncost Considerations

The Reshoring Trend

Importance of Total Cost of Ownership (TCO)

Cost of Goods Sold or Landed Cost

Other “Hard” Costs

Potential Risk-Related Costs

Strategic Costs

Environmental Costs

The Role of Political and Economic Factors

Exchange Rate Fluctuations

Regional Trade Agreements

Impact of Nontariff Barriers

6 Metrics and Frameworks for Assessing Performance

Importance of Metrics and Measurement

Categories of Metrics

Organizational Focused Metrics

Predictive and Outcome Metrics

Managing Trade-Offs

Productivity Measures

Productivity

Efficiency
Cycle Time

Customer Service Measures

Elements of Customer Service

Critical Key Performance Indicators (KPIs)

Measurement Systems and Frameworks

Monitoring Options

Balanced Scorecard

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