Competency Based Learning Materials (CBLM)

Computer Operation
Level-3

Module: Performing Basic Maintenance and

Troubleshooting

National Skills Development Authority (NSDA)

Prime Minister’s Office,
People’s Republic of Bangladesh

National Skills Development Authority

Prime Minister’s Office
Government of the People’s Republic of Bangladesh
Copyright

National Skills Development Authority

Prime Minister's Office
Level: 10-11, Biniyog Bhaban,
E-6 / B, Agargaon, Sher-E-Bangla Nagar Dhaka-1207, Bangladesh.
Email: [email protected]
Website: www.nsda.gov.bd.
National Skills Portal: http:\\skillsportal.gov.bd

This Competency Based Learning Materials (CBLM) on “Performing Basic Maintenance and
Troubleshooting” under the Computer Operation, Level-3 qualification is developed based on
the national competency standard approved by National Skills Development Authority
(NSDA)

This document is to be used as a key reference point by the competency-based learning

materials developers, teachers/trainers/assessors as a base on which to build instructional
activities.

National Skills Development Authority (NSDA) is the owner of this document. Other
interested parties must obtain written permission from NSDA for reproduction of information
in any manner, in whole or in part, of this Competency Standard, in English or other
language.
This Competency Based Learning Materials is a document for the development of curricula,
teaching and learning materials, and assessment tools. It also serves as the document for
providing training consistent with the requirements of industry in order to meet the
qualification of individuals who graduated through the established standard via competency-
based assessment for a relevant job.
This document has been developed by NSDA in association with industry representatives,
academia, related specialist, trainer and related employee.
Public and private institutions may use the information contained in this CBLM for activities
benefitting Bangladesh.

i
List of Abbreviations

CS - Competency Standard
ISC - Industry Skills Council
NSDA - National Skills Development Authority
NSQF - National Skills Qualifications Framework
BNQF - Bangladesh National Qualifications Framework
OSH - Occupational Safety and Health
PPE - Personal Protective Equipment
SCVC - Standards and Curriculum Validation Committee
STP - Skills Training Provider
SOP - Standard Operating Procedure
TNA - Training Need Analysis
UoC - Unit of Competency
EC - Executive Committee
CBT&A - Competency based Training & Assessment
CBC - Competency based Curriculum
CAD - Course Accreditation Document
CBLM - Competency Based Learning Materials
CO - Computer Operation

ii
 Approved by

---th Executive Committee (EC) Meeting of NSDA

Held on -------------------

Deputy Director (Admin)

and
Officer of Secretarial Duties for EC meeting
National Skills Development Authority
Contents
Copyright ................................................................................................................................... i
List of Abbreviations ...............................................................................................................ii
Module Content ......................................................................................................................... 4
Learning Outcome 1: Identify the Problem ............................................................................... 5
Learning Experience 1: Identify the problem ........................................................................ 6
Information Sheet No.1: Identify the problem. ...................................................................... 7
Self-Check Sheet 1 ............................................................................................................... 13
Answer key 1........................................................................................................................ 14
Activity Sheet 1: ................................................................................................................... 15
Learning Outcome 2: Diagnose and fix Peripheral device faults......................................... 16
Learning Experience 2: Diagnose and fix Peripheral device faults ..................................... 17
Information Sheet No.2: Diagnose and fix Peripheral device faults .................................... 18
Self-Check Sheet 2 ............................................................................................................... 20
Answer key 2........................................................................................................................ 21
Activity Sheet 2 .................................................................................................................... 22
Learning Outcome 3: Fix printing error................................................................................... 23
Learning Experience 3: Fix printing error ............................................................................... 24
Information Sheet No 3: Fix printing error .......................................................................... 25
Self-Check Sheet 3 ............................................................................................................... 29
Answer key 3........................................................................................................................ 30
Activity Sheet 3 .................................................................................................................... 31
Learning Outcome 4: Fix application error .......................................................................... 32
Learning Experience 4: fix application error ....................................................................... 33
Information Sheet No. 4: fix application error ..................................................................... 34
Self-Check Sheet 4 ............................................................................................................... 50
Answer key 4........................................................................................................................ 51
Activity Sheet 4: ................................................................................................................... 52
Learning Outcome 5: Troubleshoot network connectivity ...................................................... 53
Learning Experience 5: Troubleshoot network connectivity ............................................... 54
Information Sheet 5: Troubleshoot network connectivity.................................................... 55
Self-Check Sheet 5 ............................................................................................................... 61
Answer key 5........................................................................................................................ 62
Activity Sheet 5 .................................................................................................................... 63
Job Sheet for Computer operation, Level - III ..................................................................... 64
Specification Sheet for Computer operation, Level – III ..................................................... 66

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Reference:............................................................................................................................. 69

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 How to use this Competency Based Learning Materials (CBLMs)
The module Perform Basic Maintenance and Troubleshooting training materials and activities
for you to complete. These activities may be completed as part of structured classroom
activities or you may be required you to work at your own pace. These activities will ask you
to complete associated learning and practice activities in order to gain knowledge and skills
you need to achieve the learning outcomes.

1. Review the Learning Activity page to understand the sequence of learning activities you
will undergo. This page will serve as your road map towards the achievement of
competence.

2. Read the Information Sheets. This will give you an understanding of the jobs or tasks you
are going to learn how to do. Once you have finished reading the Information Sheets
complete the questions in the Self-Check.

3. Self-Checks are found after each Information Sheet. Self-Checks are designed to help
you know how you are progressing. If you are unable to answer the questions in the Self-
Check you will need to re-read the relevant Information Sheet. Once you have completed
all the questions check your answers by reading the relevant Answer Keys found at the
end of this module.

4. Next move on to the Job Sheets. Job Sheets provide detailed information about how to do
the job you are being trained in. Some Job Sheets will also have a series of Activity
Sheets. These sheets have been designed to introduce you to the job step by step. This is
where you will apply the new knowledge you gained by reading the Information Sheets.
This is your opportunity to practise the job. You may need to practise the job or activity
several times before you become competent.

5. Specification sheets, specifying the details of the job to be performed will be provided
where appropriate.

6. A review of competency is provided on the last page to help remind if all the required
assessment criteria have been met. This record is for your own information and guidance
and is not an official record of competency

When working though this Module always be aware of your safety and the safety of others in the
training room. Should you require assistance or clarification please consult your trainer or
facilitator. When you have satisfactorily completed all the Jobs and/or Activities outlined in this
module, an assessment event will be scheduled to assess if you have achieved competency in the
specified learning outcomes. You will then be ready to move onto the next Unit of Competency or
Module

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 Module Content
Unit of Competency Perform Basic Maintenance and Troubleshooting
Unit Code OU-ICT-CO-06-L3-V1
Module Title Performing Basic Maintenance and Troubleshooting
This unit covers the knowledge, skills and attitudes required to
perform basic maintenance and troubleshooting. It specifically
Module Descriptor includes identifying the problem, diagnosing and fixing peripheral
device faults, fixing printing error, fixing application error and
troubleshooting network connectivity.
Nominal Hours 25 Hours
Upon completion of this module the trainees must be able to:
1. Identify the problem
2. Diagnose and fix Peripheral device faults
Lerning Outcome
3. Fix printing error
4. Fix application error
5. Troubleshoot network connectivity

Assessment Criteria :
1. Occupational Safety and Health (OSH) procedures are followed.
2. Hardware & Software are checked for non-functionalities.
3. Problems are identified, recorded and reported to authority.
4. Faulty Peripheral devices or connections are checked and identified.
5. The problems are diagnosed, recorded and reported to authority.
6. Faults are fixed within scope of jobs
7. Printing error is detected
8. Possible solutions for error selected and applied
9. Faulty Software or fonts are identified.
10. Application Software and fonts are installed/ uninstalled.
11. Updates for software’s are checked and updated
12. Device drivers are checked and installed/ Uninstalled as required
13. Network devices are checked for connectivity.
14. Network connections are diagnosed.
15. Network devices are Connected and disconnected for fixing network connection.
16. Unsolved issues are reported to the designated persons.

Contents
This learning package includes the following:
1. Identify Problem
2. Diagnose and fix Peripheral device faults
3. Fix printing error
4. Fix application error
5. Troubleshoot network connectivity

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Learning Outcome 1: Identify the Problem
Content:
1. Problems
a. Device Power Issue
b. Data cable issue
c. Device Date & Time mismatch
d. Boot Device fault
e. OS Failure
f. Application software error
g. Network connection
Assessment Criteria:
1. Occupational Safety and Health (OSH) procedures are followed.
2. Hardware & Software are checked for non-functionalities.
3. Problems are identified, recorded and reported to authority.
Resources Required/ Conditions:
The trainees must be provided with the following:
Training resources
▪ Training environment
▪ CBLM
▪ Handouts
▪ Laptop
▪ Multimedia projector
▪ Paper, pen, pencil, eraser
▪ Internet
▪ Whiteboard & Marker
▪ Audio, Video device
Methodologies
▪ Discussion
▪ Presentation
▪ Demonstration
▪ Guided practice
▪ Individual practice
▪ Project work
▪ Problem solving
▪ Brainstorming
Assessment Methods
▪ Written test
▪ Demonstration
▪ Oral questioning

5
 Learning Experience 1: Identify the problem

In order to achieve the objectives stated in this learning guide, you must perform the learning
steps below. Beside each step are the resources or special instructions you will use to
accomplish the corresponding activity.

Learning Steps Resources specific instructions

1. Student will ask the
1. Instructor will provide the learning materials “Identify
instructor about Problem
the problem”
Identification

2. Read the Information

2. Information Sheet No.1.1: Identify the problem.
sheet/s

3. Complete the Self 3. Self-Check/s

Checks & Check answer Self-Check No.1.1: Identify the problem.
sheets. Answer key No. 1.1: Interpret Identify the problem.

4. Read the Job Sheet and

4. Job- Sheet No.1.1: Identify the problem.
Specification Sheet and
Specification Sheet 1.1: Identify the problem.
perform job

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 Information Sheet No.1: Identify the problem.

Learning Objectives: After completion of this information sheet, the learners will be able to
explain, define and interpret the following contents:

1.1 Know about non-functionalities of software & Hardware

1.2 Identify & record hardware & software problem then reports to authority

1.1 Know about non-functionalities of software & Hardware

Checking hardware and software for non-functionalities typically involves a systematic approach
to identify any issues or malfunctions that may be present. Here's a general overview of how this
process might be conducted

Hardware Check
Inspect hardware components visually for any signs of
Physical Inspection :
damage or wear.
: Ensure all cables, connectors and peripherals are properly
Connections
connected.
: Use diagnostic tools to check hardware components such as
Diagnostic Tools RAM, hard drives, CPU and Graphics cards for errors or
malfunctions.
: Check temperature levels and ensure adequate cooling
Cooling
systems are functioning properly.
: Verify that the power supply is delivering the required
Power Supply
voltage and current without fluctuations.

Software Check
Test software applications to ensure they perform as expected
Functional Testing :
and meet requirements.
: Verify that software applications are compatible with the
Compatibility Testing
operating system and other software components.
: Scan for vulnerabilities and ensure that security measures are
Security Check
in place.
: Evaluate the performance of software applications under
Performance Testing
different conditions to identify any bottlenecks or issues.
Error Logging : Check error logs for any reported issues or abnormalities.
: Ensure that software is up-to-date with the latest patches and
Patch Management
updates to mitigate known issues.

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 :

1.2 Identify & Record Hardware & Software Problem Then Reports to
Authority

Device Power Issue

A device power issue occurs when a device has trouble receiving or using electricity.
This can cause the device to not turn on, shut down unexpectedly, or experience other
problems.

Ensure the power Verify that the power cable is If using a power strip or
outlet is functional securely connected to both the surge protector make sure
by testing it with PC/laptop and the power outlet. it's turned on and
another device. functioning correctly.
For laptops, check the battery status indicator lights.
Amber (flashing): Battery low.
Amber: Battery is charging.
Blue: Battery is fully charged

Data cable issue

Data cable issues can be frustrating, but there are several things you can try to
troubleshoot the problem
Common
As like
Issues

This is one of the most common

Loose problems. Try pushing the connector
connection firmly into the port on both the device and
the computer.

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 Inspect the cable for any visible signs of
Damaged damage, such as fraying, cuts, or kinks. If
cable you see any damage, the cable will likely
need to be replaced.

Dust or debris in the connector can

Dirty prevent a good connection. Try gently
connector cleaning the connector with a dry cotton
swab or compressed air.

Make sure you are using the correct type

Incorrect of cable for your device. For example, a
cable type USB-C cable will not work with a device
that has a micro-USB port.

Troubleshot
Try a different cable: This is the easiest way to rule out a problem with the cable
itself. Borrow a cable from a friend or use the original cable that came with your
device.
Try a different port: If using a computer, try plugging the cable into a different USB
port.

Device Date & Time mismatch

Device date and time mismatch occurs when the displayed date and time on your
device are incorrect compared to the actual time. This can happen due to various
reasons, including:
Manual error: You might have accidentally set the wrong date and time.
Unsynchronized settings: The device might not be automatically syncing its time
with an external time server, leading to a gradual drift.
Outdated settings: The time zone information on the device might be outdated,
causing a discrepancy.
Software glitch: A temporary software issue might be causing the time to be
displayed incorrectly.
Hardware malfunction: In rare cases, a failing internal battery (CMOS battery on
computers) responsible for maintaining time settings can cause the date and time to
reset after a power outage.
The impact of a date and time mismatch can vary depending on the context. In

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everyday use, it might cause inconvenience, like missed appointments or incorrectly
displayed timestamps on photos. However, in situations like financial transactions or
system security, an accurate time is crucial, and a mismatch can lead to errors or
security risks.

Check the automatic settings

Right-click on the clock in the taskbar and select
"Adjust date and time" (Windows 11) or "Set the
time and date" (Windows 10)
Make sure the toggle for "Set time automatically" is
turned on.
If it is already on, try turning it off and then on
again.
If available, check the "Set time zone
automatically" option.
Manually set the date and time
If automatic settings aren't working, you can try
setting the date and time manually.
In the same menu from step A, click on "Change"
next to date and time.
Set the correct date and time and ensure the time
zone is accurate for your location.

Synchronize with internet time server

In the "Adjust date and time" menu ->Click "Add

clocks for different time zones" -> click on the
"Internet Time" tab -> click "Change settings".
Check the box next to "Synchronize with an
internet time server" and choose a reliable server
(time.windows.com).
Click "Update now" and then "OK" to save the
changes.

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Check for CMOS battery issues

If the date and time keep resetting after you set them, it might be a sign of a weak
CMOS battery. The CMOS battery is a small button battery that powers the system
clock even when the PC is off. Replacing the CMOS battery is a relatively simple
process, but it's important to consult your PC's manual or manufacturer for specific
instructions.

Boot Device fault

A "Boot Device fault" signifies an issue preventing your computer from

successfully starting up. It essentially means the system couldn't find or access the
necessary files to boot the operating system. This can be caused by various factors,
including:

Hardware Issues
Faulty storage device: The hard drive,
solid-state drive (SSD), or other storage
device where your operating system
resides might be malfunctioning or
physically damaged.

Loose connections: Cables connecting

the storage device to the motherboard
might be loose or disconnected.

Incorrect boot order: The BIOS (or

UEFI) might be configured to prioritize
booting from a different device (like a
USB drive) instead of your primary
storage.

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Software Issues

Corrupted system files: Essential system

files required for the boot process might
be corrupted.

Boot sector issues: The boot sector, a

specific part of your storage device
containing critical boot information, might
be damaged.

Outdated BIOS/UEFI: An outdated

BIOS/UEFI firmware might have
compatibility issues with your hardware
or operating system.

After identify the Problems is documented and preserved for future reference. This
can involve creating reports, logs, or taking screenshots to capture details for further
investigation or resolution.

The final step involves notifying the appropriate individual or department responsible
for addressing the problem. This could be a supervisor, manager, IT support, customer
service, or even legal authorities depending on the nature of the issue.

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 Self-Check Sheet 1

Question 01: What is the purpose of following Occupational Safety and Health (OSH)
procedures?
Answer:

Question 02: Why is it important to check hardware and software for non-functionalities?
Answer:

Question 03: What should be done when problems are identified?

Answer:

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 Answer key 1

Question 01: What is the purpose of following Occupational Safety and Health (OSH)
procedures?
Answer: To ensure a safe working environment and prevent accidents or injuries.

Question 02: Why is it important to check hardware and software for non-functionalities?
Answer: To ensure smooth operation and prevent potential issues or disruptions.

Question 03: What should be done when problems are identified?

Answer: They should be recorded and reported to the appropriate authority for resolution.

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 Activity Sheet 1:
Task Name: Identify the problem.

Working Procedure:
1. Check hardware and software malfunctions.
2. Inspect the physical components of the computer, including cables, power supply, and
peripherals.
3. Ensure everything is properly connected and powered on.
4. Boot the computer and observe any error messages or unusual behaviour.
5. Check the status of software applications and operating systems for any signs of issues.
6. Identify Problems recorded and report to authority.
7. Clearly describe the symptoms and potential causes of the problem.
8. Document the identified problems in a logbook or digital system, noting the date, time, and
detailed description of the issue.
9. Communicate the findings to the relevant authority (e.g., IT department, supervisor) through
email, report, or ticketing system.

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Learning Outcome 2: Diagnose and fix Peripheral device faults

Content:

1. Faulty Peripheral devices or connections

2. Problems are diagnosed, recorded and reported
3. Faults are fixed

Assessment Criteria:
2.1. Faulty Peripheral devices or connections are checked and identified.
2.2. The problems are diagnosed, recorded and reported to authority.
2.3. Faults are fixed within scope of jobs

Resources Required/ Conditions:

The trainees must be provided with the following:
▪ Training resources
▪ Training environment
▪ CBLM
▪ Hands out
▪ Laptop
▪ Multimedia projector
▪ Paper, pen, pencil, eraser
▪ Internet
▪ Whiteboard & Marker
▪ Audio, Video device
Methodologies
▪ Discussion
▪ Presentation
▪ Demonstration
▪ Guided practice
▪ Individual practice
▪ Project work
▪ Problem solving
▪ Brain storming

Assessment Methods
▪ Written test
▪ Demonstration
▪ Oral questioning

16
 Learning Experience 2: Diagnose and fix Peripheral device faults

In order to achieve the objectives stated in this learning guide, you must perform the learning
steps below. Beside each step are the resources or special instructions you will use to
accomplish the corresponding activity.

Learning Steps Resources specific instructions

1. Student will ask the instructor
1. Instructor will provide the learning materials
“Diagnose and fix Peripheral
“Diagnose and fix Peripheral device faults”
device faults”

2. Information Sheet No.2: Diagnose and fix

2. Read the Information sheet/s
Peripheral device faults.

3. Self-Check/s
Self-Check No. 2.1: Diagnose and fix Peripheral
3. Complete the Self Checks &
device faults.
Check answer sheets.
Answer key No. 2.1: Diagnose and fix Peripheral
device faults.
4. Job- Sheet No. 2.1: Diagnose and fix Peripheral
4. Read the Job Sheet and
device faults.
Specification Sheet and perform
Specification Sheet 2.1: –Diagnose and fix
job
Peripheral device faults.

17
 Information Sheet No.2: Diagnose and fix Peripheral device faults

Learning Objectives: After completion of this information sheet, the learners will be able to
explain, define and interpret the following contents:

2.1 Identify Faulty Peripheral devices or connections

2.2 Diagnose Faulty Peripheral devices and record for future documentation
2.3 Report to appropriate authority.
2.4 Fix within scope of jobs

2.1 Faulty Peripheral devices or connections are checked and identified.

Effectively handling faulty peripheral devices or connections requires a systematic and well-
defined process.

▪ Initial Observation and Information Gathering

Identify the malfunction: Start by observing the behavior of the peripheral device.
Is it unresponsive, producing distorted output (e.g., blurry webcam video, distorted
audio), or exhibiting any unusual behavior altogether?
Gather details: Note any error messages, unusual noises, or visual signs of damage
(e.g., frayed cables, bent pins) that might offer clues about the problem.
▪ Isolation and Inspection
Isolate the device: Disconnect the suspected peripheral device from the computer
to isolate the source of the issue.
Inspect the connection: Carefully examine the cable and connector for any
physical damage like fraying, cuts or bent pins.
Test the connection: If possible, try connecting the peripheral to a different
computer or using a different cable with the same device. This helps determine if
the problem lies with the device itself, the cable, or the computer's port.

2.2 The problems are diagnosed, recorded and reported to authority.

▪ Diagnose the problem: Based on the observations, tests, and gathered information,
attempt to pinpoint the likely cause of the issue. This could be a faulty device, a
damaged cable, a software conflict, or even incorrect configuration.

▪ Document the findings: Create a clear and concise record of the problem description,
the troubleshooting steps taken, and the diagnosed cause. This documentation serves
as a valuable reference point for future actions and potential reporting.

2.3 Reporting to the Appropriate Authority

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 Depending on the organization and the nature of the issue, the relevant authority could be:
Internal: IT department, supervisor, or designated support personnel within the
organization.

External: Manufacturer of the device (for warranty claims or technical support).

Report the issue: Clearly communicate the problem description, your diagnosis,
and any relevant information to the identified authority. This might involve
submitting a formal report, filing a support ticket, or notifying a specific contact
person.

2.4 Faults are fixed within scope of jobs

Fix the problem (if within scope): Based on your job description and expertise,
attempt to fix the issue within the limitations of your role. This might involve:
▪ Replacing a damaged cable.
▪ Reinstalling device drivers.
▪ Performing basic troubleshooting steps as outlined in official documentation
or manufacturer guidelines.
Escalate if needed: If the problem requires advanced troubleshooting, specialized
knowledge or resource allocation beyond your scope, don't hesitate to escalate the
issue to the appropriate authority for further action.

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 Self-Check Sheet 2

Question1: What is done when faulty peripheral devices or connections are detected?
Answer:

Question2: What steps are taken after problems are diagnosed?

Answer:

Question3: How are faults typically addressed within the scope of the job?
Answer:

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 Answer key 2

Question1: What is done when faulty peripheral devices or connections are detected?
Answer: They are checked and identified.

Question2: What steps are taken after problems are diagnosed?

Answer: They are recorded and reported to the authority.

Question3: How are faults typically addressed within the scope of the job?
Answer: They are fixed.

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 Activity Sheet 2

Task Name: Diagnose and fix Peripheral device faults.

Working Procedure:
1. Faulty Peripheral devices or connections
2. Initial Observation: Note any non-functioning peripherals (e.g., printer, mouse,
keyboard, external drives).
3. Check for loose connections, damaged cables, and ensure that the devices are
properly plugged into the correct ports.
4. Problems are diagnosed, recorded and reported
5. Connect the peripheral device to another computer to verify if the issue is with the
device or the computer.
6. Look for error messages or codes on the computer or the peripheral device itself.
7. Record the symptoms, error messages, and initial observations in a logbook or
digital system.
8. Reporting: Communicate the identified issues to the relevant authority (e.g., IT
department, supervisor) through a formal report, email, or ticketing system.
9. Power cycle the computer and peripheral devices.
10. Ensure that the necessary drivers for the peripheral devices are installed and up-to-
date. Reinstall or update drivers if necessary.
11. Verify that the peripheral device settings on the computer are correct and that the
device is enabled.

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 Learning Outcome 3: Fix printing error

Content:
Printing error
a. Print spooling
b. Paper jam
c. Poor print quality
d. Printer status Offline
Assessment Criteria:
1.1. Printing error is detected
1.2. Possible solutions for error selected and applied
Resources Required/ Conditions:
The trainees must be provided with the following:
Training resources
- Training environment
- CBLM
- Handsout
- Laptop
- Multimedia projector
- Paper, pen, pencil, eraser
- Internet
- Whiteboard & Marker
- Audio, Video device
Methodologies
• Discussion
• Presentation
• Demonstration
• Guided practice
• Individual practice
• Project work
• Problem solving
• Brainstroming

Assessment Methods

• Written test
• Demonstration
• Oral questioning

23
 Learning Experience 3: Fix printing error

In order to achieve the objectives stated in this learning guide, you must perform the learning
steps below. Beside each step are the resources or special instructions you will use to
accomplish the corresponding activity.

Learning Steps Resources specific instructions

1. Student will ask the
1. Instructor will provide the learning materials
instructor about Fix
“Fix printing error”
printing error

2. Read the Information

2. Information Sheet No 2: Fix printing error.
sheet/s

3. Complete the Self 3. Self-Check/s

Checks & Check Self-Check No: 2 Fix printing error.
answer sheets. Answer key No. 2 Fix printing error.

4. Read the Job Sheet and

4. Job- Sheet No:2- Fix printing error.
Specification Sheet and
Specification Sheet1 –Fix printing error.
perform job

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 Information Sheet No 3: Fix printing error

Learning Objectives: After completion of this information sheet, the learners will be able to
explain, define and interpret the following contents:

3.1 Detect Printing error

3.2 Select and apply Possible solutions for error

3.1 Printing error is detected

When a printing error is detected, there are several steps you can take to identify and
potentially solve the problem. Here's a breakdown of the process:

Observe the error message: The printer will usually display an error message on its screen
or a notification will pop up on your computer. Pay close attention to the specific wording as
it can provide clues about the nature of the problem.

Print spooling

Paper jam

25
 Poor print quality

Printer status Offline

26
3.1 Possible solutions for error selected and applied
Consult the printer manual: The manufacturer's manual often provides troubleshooting
guides for various error messages. Look for the specific error code or description and follow
the recommended solutions.
Online resources: Search online using the specific error message or a brief description of the
issue. You might find solutions reported by other users or official troubleshooting guides
from the manufacturer's website.
Basic troubleshooting: Some common solutions can be tried first
For Print spooling
Restart the printer: This can sometimes resolve
temporary glitches.
Ensure the printer is properly connected to your
computer (wired or Wi-Fi) and the power source.

Paper jam
If paper is jammed in the multi-purpose tray or
manual feed tray
Remove the jammed paper by pulling it from the
multi-purpose tray or manual feed tray.

If paper is jammed in the output tray

Remove the jammed paper by pulling it upward
slowly.

27
If paper is jammed inside the printer unit
Pull the jammed paper upward slowly.

Poor print quality

Verify paper and ink/toner levels: Make sure
there's enough paper in the tray and sufficient ink
or toner in the cartridges.
Clean the print head: Refer to the manual for
instructions on cleaning the print head, which can
remove clogs that might be causing printing issues.
Printer status Offline

Ensure the printer is opened.

Updating printer drivers: Outdated drivers can
sometimes cause compatibility issues. Update the
drivers from the manufacturer's website or through
your operating system's device manager.
Reinstalling the printer software: In rare cases,
reinstalling the printer software might be
necessary. Consult the manual for specific
instructions.

For complex issues, consider seeking professional help from a qualified technician.
Remember: The specific solutions might vary depending on the printer model, error
message, and operating system. Always consult the printer manual or manufacturer's website
for specific troubleshooting guidance.

28
 Self-Check Sheet 3

Question 1: What action is taken upon detecting a printing error?

Answer:

Question 2: What is the process when selecting and applying possible solutions for a printing
error?
Answer:

Question 3: How are the selected solutions applied to address the printing error?
Answer:

Question 4: What is the goal when selecting and applying possible solutions for a printing
error?
Answer:

Question 5: Why is it important to apply troubleshooting methods when addressing printing

errors?
Answer:

Question 6: Who typically selects and applies possible solutions for printing errors?
Answer:

29
 Answer key 3

Question1: What action is taken upon detecting a printing error?

Answer: Possible solutions for the error are selected and applied.

Question 2: What is the process when selecting and applying possible solutions for a printing
error?
A: Troubleshooting methods are employed to resolve the issue

Question 3: How are the selected solutions applied to address the printing error?
Answer: The solutions are implemented and tested to ensure resolution of the error

Question 4: What is the goal when selecting and applying possible solutions for a printing
error?
Answer: To resolve the error and restore normal printing functionality.

Question 5: Why is it important to apply troubleshooting methods when addressing printing

errors?
Answer: To identify the root cause and implement effective solutions.

Question 6: Who typically selects and applies possible solutions for printing errors?
Answer: The individual responsible for managing or troubleshooting printing equipment.

30
 Activity Sheet 3
Task Name: Fix printing error.

Working Procedure:

1 Printing Error is Detected:

2 Note any error messages displayed on the printer or computer screen.
3 Observe the symptoms, such as paper jams, poor print quality, or the printer not
responding.
4 Ensure the printer is turned on and connected to the computer or network.
5 Check the printer’s status display for any specific error codes or warnings.
6 Turn off the printer and computer, then turn them back on to reset the connection.
7 Ensure all cables are securely connected and that the printer is connected to the
correct network or USB port.
8 Make sure the correct printer is set as the default printer in the computer’s settings.
9 Check the print queue for any stuck print jobs and clear them if necessary.
10 Check Paper and Ink/Toner:
11 Ensure there is enough paper in the tray and that it is loaded correctly.
12 Check the ink or toner levels and replace cartridges if they are low or empty.
13 Open the printer and carefully remove any jammed paper. Ensure no small pieces are
left inside.
14 Check the rollers for any debris or damage and clean them if necessary.
15 Update or Reinstall Printer Drivers:
16 Visit the printer manufacturer’s website to download and install the latest drivers.
17 Uninstall the printer drivers from the computer and reinstall them to ensure a clean
installation.
18 Use the printer’s built-in diagnostic tools to identify and fix common issues.
19 Utilize any diagnostic software provided by the printer manufacturer.
20 Ensure the printer is connected to the correct Wi-Fi network or Ethernet connection.
21 Verify that the printer’s IP address is correctly configured and matches the network
settings.
22 Print a test page to check if the printer is functioning correctly.
23 Try printing different types of files (e.g., documents, images) to ensure the problem is
not file-specific.
24 Check for and install any firmware updates for the printer.
25 Restart the print spooler service on the computer.

31
 Learning Outcome 4: Fix application error
Content:
1. Software and fonts
a. Office Application Software
b. Bangla Typing Software (Bijoy, Avro)
c. Fonts
d. ASCII (sutonnymj, ananda)
e. Unicode (nikosh, solaimanlipi, kalpurush, mukti, vrinda, Sonar
Bangla)
f. Antivirus Software (Sophos, Kaspersky, McAfee, Norton,
Bitdefender, Avira, Eset)
2. Device drivers
a. Printer Driver
b. Scanner Driver
c. Webcam Driver

Assessment Criteria:
4.1. Faulty Software or fonts are identified.
4.2. Application Software and fonts are installed/ uninstalled.
4.3. Updates for software’s are checked and updated
4.4. Device drivers are checked and installed/ Uninstalled as required

Resources Required/ Conditions:

The trainees must be provided with the following:
Training resources
▪ Training environment
▪ CBLM
▪ Handouts
▪ Laptop
▪ Multimedia projector
▪ Paper, pen, pencil, eraser
▪ Internet
▪ Whiteboard & Marker
Methodologies
▪ Discussion
▪ Presentation
▪ Demonstration
▪ Guided practice
▪ Individual practice
▪ Project work
▪ Problem solving
Assessment Methods
▪ Written test
▪ Demonstration
▪ Oral questioning

32
 Learning Experience 4: fix application error

In order to achieve the objectives stated in this learning guide, you must perform the learning
steps below. Beside each step are the resources or special instructions you will use to
accomplish the corresponding activity.

Learning Steps Resources specific instructions

1. Student will ask the
1. Instructor will provide the learning materials “fix
instructor about fix
application error”
application error

2. Read the Information

2. Information Sheet No. 4.1: fix application error.
sheet/s

3. Self-Check/s
3. Complete the Self Checks
Self-Check No 4.1: fix application error.
& Check answer sheets.
Answer key No. 4: fix application error.

4. Read the Job Sheet and

Job- Sheet No 4.1: fix application error.
Specification Sheet and
Specification Sheet 5: fix application error.
perform job

33
 Information Sheet No. 4: fix application error

Learning Objectives: After completion of this information sheet, the learners will be able to
explain, define and interpret the following contents:

4.1 Identify faulty Software or fonts

4.2 Install/ uninstall Application Software and fonts
4.3 Check and update software
4.4 Check and Install/ uninstall Device Drivers

4.1 Identify faulty Software or fonts

Software
Error messages: Pay close attention to any
error messages displayed, as they might provide
clues about the faulty software.

Event viewer: Check the event viewer logs

(Windows) or system logs (Mac) for any entries
related to the software or the time the issue
occurred.

34
Task manager: Monitor resource usage in the
task manager while running the software. High
CPU or memory usage by the software could
indicate instability or resource conflicts

Fonts
Font preview: Compare the font's preview in
the font manager or application with its actual
appearance in the document. This can help
identify corrupted or damaged font files.

Font conflict: Check if the font conflicts with

other fonts installed on your system. Try using a
different font in the document.

Update software: Check for updates for the suspected software and install them if available.
Reinstall software: In some cases, reinstalling the software can resolve issues caused by
corrupted files or incorrect installation.
Uninstall and reinstall the font: This can sometimes fix problems caused by corrupted font

35
 files. However, ensure you only uninstall fonts from a reliable source and avoid downloading
fonts from untrusted websites.
Use a system font: If the issue persists, try using a system font that is pre-installed on your
device.

4.2 Install/ uninstall Application Software and fonts

Office application software refers to software used in business for various tasks. These
applications are designed to enhance productivity and streamline work processes. Here are
some common office applications:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, Microsoft
Outlook, Microsoft Access, Skype for Business, Microsoft InfoPath etc.
You can install your needed software by flowing step.

Office application Installation process is

showed by open source office application
software.

This Application software’s Download link:

https://www.libreoffice.org/download/download
-libreoffice/

step 1 : Download or Collect Needed software

step 2 : Open application Software

36
step 3 : Continue by clicking Next button from
“Welcome Wizard”

step 4 : Choose your “setup type” then click

Next button

step 5 : Now click Install button. After clicking

Install button, the installation process
will be start.

step 6 : By clicking Finish button, Installation

process will have completed.

37
 Bangla typing software Installation process is showed by Avro

You can install your needed software by

flowing step.

This Application software’s Download link:

https://www.omicronlab.com/avro-
keyboard.html

Download or Collect Bangla typing softer

step 1 : Click Download Avro Keyboard

Now

step 2 : Open application Software

step 3 : Continue by clicking Next button from

“Welcome Wizard”

38
step 4 : Checked “I accept the agreement” then
click Next button

step 5 : click Next button (You can choose

folder where software installs or open
next time)

step 6 : Click Next button

step 7 : Click Install button. After clicking

Install button, the installation process
will be start.

39
step 8 : By clicking Finish button, Installation
process will have completed.

Font Installation process

You can install your needed font by flowing

step.

This font Download link :

https://www.omicronlab.com/bangla-fonts.html
or
https://bengalifont.com/download/download-
nikosh-font/
or
https://lipighor.com/

Download or Collect Bangla typing software

step 1 : Click “Download” Nikosh Font

step 2 : Select downloaded font file

40
step 3 : Extract the downloaded font file

step 4 : Double click downloaded “Nikosh

font”

step 5 : Click Install

After successfully install the nikosh

step 6 : Check your installed font

some common ASCII and Unicode font

ASCII Unicode
Sutonnymj Nikosh
Ananda Solaimanlipi
Kalpurush
Mukti
Vrinda
Sonar Bangla

You can uninstall your unnecessary software by flowing step.

Office application uninstallation process is showed by open source office application
software.

41
step 1 : From Windows Menu go to your
computer settings Menu

step 2 : Click on Apps (uninstall, Defaults )

option

step 3 : Find out you’re unnecessary software,

like “LibraOffice”

42
step 4 : Click on LibraOffice then click
uninstall button. After clicking
uninstall button, a popup option will
be visible.

step 5 : In popup option click Uninstall.

uninstallation process will be start
after click uninstall.

step 6 : Check “Automatically close application

and attempt to restart them setup is
complete. Then Click OK button.

step 7 : Click OK

43
Unnecessary Bangla typing software uninstallation process is showed by Avro.

step 1 : From Windows search option type Avro

Keyboard ->then click uninstall option

step 2 : Find out Avro Keyboard application

Software

step 3 : Click on Avro Keyboard application

Software -.> then click Uninstall button

step 4 : Confirmation menu will be appeared,

click on Yes button

step 5 : After complete step-4, by clicking on Yes

button, Avro Keyboard successfully
Uninstall.

44
4.3 Check and Install/ uninstall Device Drivers
It’s important to keep your software up-to-date because updates often include security
patches and bug fixes. Updating software can also improve the compatibility and
performance of your computer, as well as fix known bugs and issues. It’s also important
to note that some software may have specific update procedures; checking the vendor’s
website or documentation is recommended to know how to update them properly.

Using Windows Update

step 1 : From Windows Menu go to

your computer settings Menu

step 2 : Then click Update & Security

step 3 : click Check for updates

It may take a moment for Windows to

search for updates. Once it does, if there
are any updates available it will prompt
you to install them.

It may take a while to install all the

updates. It's safe to leave the computer
and do something else while it finishes.
Once it's done, Windows will probably
prompt you to restart the computer. If
you need to do anything else after this,
Windows will prompt you; otherwise,
you're up to date!

45
Using the software vendor’s website
You can check for software updates on the software vendor’s website. Many vendors provide
downloads and information about updates on their websites.

Using a third-party tool

There are also third-party tools available that can scan your computer for outdate software
and automatically update them for you. Some examples include SUMo, Patch My PC, and
FileHippo Update Checker, Antivirus Software.

Antivirus Software
Antivirus software shields your computer from harmful programs (malware) like viruses,
worms, and spyware. It can prevent, detect, and remove malware, often offering real-time
protection and additional features like website blocking and email scanning. Using it is
essential to guard your device and data online.

46
4.4 Check and Install/ uninstall Device Drivers

By defaults in Windows 10, device drivers automatically installed after connecting to the
internet, to complete installation of driver’s step, by step automatically. Windows 10 or any
other old Windows operating system added hardware device work with the help of device
driver.

ex, you have to install drivers for each device you use with your personal or business
Windows 10 Computer. All the device driver setting you can get from setting and detail
description about installed device drivers will get inside device manager

Open your computer and go to start menu

search for device manager.

Now you will get result for device manager,

click to open device manager page

47
You can see the list of drivers which is used
with your computer device to run all the
features and functionality.

All the additional functionality you will get

inside your device, it comes through the
combination of drivers and device.

To check the detail about drivers and device

version, need to double click on any device,
such as looking for Imagining Devices, so

Click different tabs to see the info of device.

Tab driver, in which you can update,

disable, uninstall device as per your
requirement.

48
Example of Printer

Now you can update webcam or any others driver or uninstall device as per your requirement.

49
 Self-Check Sheet 4

Question 1: What is the first step in dealing with software or font issues?

Answer:

Question 2: What actions are taken regarding application software and fonts?

Answer:

Question 3: What is done to ensure software is up to date?

Answer:

Question 4: How are device drivers managed?

Answer:

50
 Answer key 4

Question 01: What is the first step in dealing with software or font issues?

Answer: Identifying faulty software or fonts.

Question 02: What actions are taken regarding application software and fonts?

Answer: They are installed, uninstalled, or updated as necessary.

Question 03: What is done to ensure software is up to date?

Answer: Software is checked and updated if needed.

Question 04: How are device drivers managed?

Answer: Device drivers are checked, installed, or uninstalled based on the requirements.

51
 Activity Sheet 4:
Task Name: Fix application error.

Working Procedure:
1 Note the specific error messages and symptoms that the application is displaying.
2 Record any error codes or descriptions provided by the application.
3 Try to reproduce the error to understand under what conditions it occurs.
4 Check for Corrupt or Missing Files:
5 Verify that all necessary files for the application are present and not corrupted.
6 Ensure that the application has the necessary permissions to access required files and
folders.
7 Verify that the application is compatible with the operating system and meets the
system requirements.
8 Ensure the system has sufficient resources (RAM, CPU, disk space) to run the
application.
9 Uninstall the application using the system’s application manager.
10 Delete any residual files or folders left after uninstallation.
11 Reinstall the application using the latest installer from the official source.
12 Identify and remove any corrupt or incompatible fonts.
13 Install any missing or necessary fonts for the application to function properly.
14 Check for updates within the application’s settings or on the developer’s website.
15 Download and install the latest updates or patches available.
16 Ensure the operating system is up-to-date with the latest patches and updates.
17 Device Drivers are Checked and Installed/Uninstalled as Required:
18 Identify any device drivers that might be causing conflicts with the application.
19 Update drivers to the latest versions from the manufacturer’s website.
20 Uninstall problematic drivers using Device Manager.
21 Reinstall drivers to ensure they are correctly configured.
22 Use built-in diagnostic tools within the application to identify issues.
23 Utilize third-party diagnostic software to scan for and fix application errors.
24 Check for Malware or Conflicts:
25 Run a full system scan using reliable antivirus software to check for malware that
might be affecting the application.
26 Identify and resolve conflicts with other installed software or services.
27 Adjust application settings to default or optimized configurations.
28 Change preferences that might be causing instability or errors.
29 Consult Documentation or Support:
30 Refer to the application’s user manual or help files for troubleshooting steps.
31 Contact the application’s customer support for further assistance if the issue persists.

52
 Learning Outcome 5: Troubleshoot network connectivity

Content:
1. Network devices
a. Switch
b. Router
c. Ethernet Cable
d. Ethernet Port
e. RJ45 Connector
f. Wireless Adapter
g. Access Point
Assessment Criteria:
4.1. Network devices are checked for connectivity.
4.2. Network connection are diagnosed
4.3. Network devices are Connected and disconnected for fixing network connection.
4.4. Unsolved issues are reported to the designated persons
Resources Required/ Conditions:
The trainees must be provided with the following:
▪ Training resources
▪ Training environment
▪ CBLM
▪ Handouts
▪ Laptop
▪ Multimedia projector
▪ Paper, pen, pencil, eraser
▪ Internet
▪ Whiteboard & Marker
▪ Audio, Video device
Methodologies
▪ Discussion
▪ Presentation
▪ Demonstration
▪ Guided practice
▪ Individual practice
▪ Project work
▪ Problem solving
▪ Brainstorming
Assessment Methods
▪ Written test
▪ Demonstration
▪ Oral questioning

53
 Learning Experience 5: Troubleshoot network connectivity

In order to achieve the objectives stated in this learning guide, you must perform the learning
steps below. Beside each step are the resources or special instructions you will use to
accomplish the corresponding activity.

Learning Steps Resources specific instructions

1. Student will ask the instructor
1. Instructor will provide the learning materials
about Troubleshoot network
“Troubleshoot network connectivity”
connectivity

2. Information Sheet No. 5: Troubleshoot network

2. Read the Information sheet/s
connectivity.

3. Self-Check/s
Self-Check No 5: Troubleshoot network
3. Complete the Self Checks &
connectivity.
Check answer sheets.
Answer key No. 5: Troubleshoot network
connectivity.
4. Job- Sheet No 5: Troubleshoot network
4. Read the Job Sheet and
connectivity.
Specification Sheet and perform
Specification Sheet 5: Troubleshoot network
job
connectivity.

54
 Information Sheet 5: Troubleshoot network connectivity

Learning Objectives: After completion of this information sheet, the learners will be able to
explain, define and interpret the following contents:

5.1 Identify network devices

5.2 Check Network devices connectivity
5.3 Diagnose Network connections
5.4 Take step for Fix network device connect and disconnect
5.5 Report to designated persons for unsolved issues

5.1 Identify network devices

A network switch is a device that connects
network devices and forwards data to the
intended recipient using MAC addresses. It's
like a traffic director for your network ensuring
data reaches the right device. They're commonly
used in homes, businesses, and for creating
network switch
secure virtual networks.
A router acts like a central hub, managing your
network traffic and connecting you to the
internet. It connects multiple devices to a single
internet connection, directs data within your
network, and acts as a gateway to the wider
internet. Many routers also offer basic security
features. There are wired routers for reliable
wired connections and wireless routers (Wi-Fi) Router
for cable-free convenience.
An Ethernet cable also known as a network
cable or LAN cable, is a physical cable used to
connect devices on a wired network. It allows
devices like computers, routers, and switches to
communicate with each other. Ethernet cables
come in different categories, each with different
speed and performance capabilities. The most
common categories are Cat5e, Cat6, and Cat8.
Cat6 and Cat8 are generally recommended for
modern networks due to their ability to support Ethernet
higher speeds. cable

55
An Ethernet port, a rectangular opening on a
device, connects an Ethernet cable for wired
networking. Found on computers, routers, and
more, it offers advantages over Wi-Fi:
• Faster speeds & lower latency: Ideal
for tasks like gaming and streaming.
• More reliable: Less prone to
interference and signal drops. Ethernet port
• More secure: Considered less
susceptible to hacking than Wi-Fi

The eight-pin RJ45 connector is a standardised

interface which often connects a computer to a
Local Area Network (LAN). This type of
connector was originally developed for
telephone communications but is now used in a
range of applications. The abbreviation RJ45
stands for Registered Jack-45. An RJ45
connector the plug on the end of an Ethernet
cable connects devices on wired networks. This
rectangular connector with eight pins comes in
shielded and unshielded versions, each suited
for specific environments. RJ45 Connector

A wireless adapter, also known as a network

interface card (NIC) or Wi-Fi dongle, is a
device that allows your computer or laptop to
connect to a wireless network. It acts as a bridge
between your device and the Wi-Fi signal,
enabling you to access the internet and other
network resources without needing a physical
cable. There are two main types of wireless
adapters:
1. USB wireless adapters
2. PCI wireless adapters wireless adapter

56
 An access point (AP) is a device that creates a
Wi-Fi network, allowing wireless devices to Access point (AP) /
connect to a wired network or another wireless wireless access
network. It extends Wi-Fi coverage, manages point(WAPA
connections and often provides security
features. They're commonly used in homes,
offices, and public spaces to expand Wi-Fi
availability.

5.2 Check Network devices connectivity

From Windows Settings

Press Windows + I key to open Settings on your computer.
Select “Network & internet” on the left panel.

57
Go to either “Ethernet” or “Wi-Fi” on the right
panel.

Choose your active network connection.

Check if it’s set to “Private” under the network

profile type.

Open File Explorer and navigate to “Network”

on the left. You should be able to see your
devices.

Command Prompt (CMD)

Type CMD in the search box and click “Run as

Administrator” from the menu.

Enter the command “net view” to view devices To see the IP addresses of the devices, use the
connected to your network. command “arp -a” which lists the Internet address,
physical address, and type of each device.

58
5.3 Diagnose Network connections
Many operating systems and devices offer built-in network troubleshooting utilities.
Utilize these tools to diagnose and potentially rectify common network issues.
Verify DHCP functionality is enabled for automatic IP assignment.
Ensure Network Address Translation (NAT) is configured correctly.
Evaluate the Scope: Isolate the affected devices and determine if the issue is localized or
widespread.
Symptom Analysis: Describe the specific network malfunction, such as complete
connection loss, slow speeds or intermittent connectivity.
Verify Physical Connections: Ensure all network cables are securely plugged into
devices, including power cords, Ethernet cables and any intermediary equipment.

5.4 Take step for Fix network device connect and disconnect

Network troubleshooting is the process of measuring, identifying and resolving network-

related issues. It’s also defined as a logical process network engineers follow to improve
the overall network operations. Troubleshooting is a repetitive, rigorous and effective
process that involves regular analysis and testing of individual network components to
ensure smooth operations.

Update Network Drivers: Ensure network drivers are current to maintain compatibility and
optimize performance.
Review Firewall and Security Settings: Temporarily disable firewalls or antivirus software to
determine if they are causing connectivity issues then re-enable them after troubleshooting.

59
 Advanced Troubleshooting (for technical users)
Verify IP Configuration: Confirm that devices have valid IP addresses, subnet masks, default
gateways, and DNS server addresses.
Check for Duplicate IP Addresses: Ensure no devices share the same IP address, which can
lead to conflicts.
Review Router Settings: (Consult your router manual for specific instructions)

5.5 Report to designated persons for unsolved issues

➢ If the aforementioned steps fail to resolve the issue, consider contacting your Internet Service
Provider (ISP) for further assistance and potential network infrastructure troubleshooting or
service outage investigation.
➢ If comfort level allows, consider professional assistance from IT support personnel for
complex network troubleshooting scenarios.

60
 Self-Check Sheet 5

Question 01: What is done to ensure network devices have connectivity?

Answer:

Question 02: How are network connections diagnosed?

Answer:

Question 03: How are network connection issues typically addressed?

Answer:

Question 04: What is the protocol for unresolved network issues?

Answer:

61
 Answer key 5

Question 1: What is done to ensure network devices have connectivity?

Answer: Network devices are checked for connectivity.

Question 2: How are network connections diagnosed?

Answer: Network connections are diagnosed to identify any issues.

Question 3: How are network connection issues typically addressed?

Answer: Network devices are connected and disconnected as needed to fix network
connections.

Question 4: What is the protocol for unresolved network issues?

Answer: Unsolved issues are reported to designated persons for further assistance.

62
 Activity Sheet 5

Task Name: Troubleshoot network connectivity.

Working Procedure:
1 Check the physical condition of all network devices (routers, switches, modems,
cables).
2 Ensure all cables are securely connected and there are no visible damages.
3 Power Status:
4 Verify that all network devices are powered on and indicator lights are functioning
properly.
5 Ensure there are no power outages or issues with power supply to network devices.
6 Network Connection is Diagnosed:
7 Ping Test:
8 Use the ping command to test connectivity to the router, local devices, and external
websites.
9 Check the IP configuration using the ipconfig (Windows) or ifconfig (Linux/Mac)
command to ensure devices have valid IP addresses.
10 DNS Resolution:
11 Test DNS resolution using the lookup or dig command to ensure DNS servers are
reachable and resolving correctly.
12 Use the tracert (Windows) or traceroute (Linux/Mac) command to identify where the
connection is failing along the route.
13 Use built-in network diagnostics tools (e.g., Windows Network Diagnostics) to
automatically detect and resolve issues.
14 Network Devices are Connected and Disconnected for Fixing Network Connection:
15 Power cycle (turn off and on) the router, modem, and other network devices.
16 Reset the network adapter on the computer.
17 Disconnect and reconnect cables to ensure a secure connection.
18 Switch ports on the router or switch to rule out port-specific issues.
19 Ensure network settings (IP address, gateway, DNS) are correctly configured.
20 Reset network settings to default and reconfigure as necessary.
21 Check for and install the latest firmware updates for routers, switches, and modems
from the manufacturer’s website.
22 Update network adapter drivers on the computer to the latest version available.
23 Wi-Fi Interference:
24 Identify and eliminate sources of Wi-Fi interference (e.g., other electronic devices,
thick walls).
25 Ensure the device is within range of the Wi-Fi signal and the signal strength is
adequate.
26 Check Firewall and Security Settings:
27 Ensure that firewall settings are not blocking network connectivity.
28 Verify that antivirus or security software is not interfering with the network
connection.

63
 Job Sheet for Computer operation, Level - III
Job-1: Perform Basic maintenance and troubleshooting

Working Procedure:

1. Verify the reported issues with the client for both the computer and printer.
2. Check for any visible physical damages or irregularities.
3. Ensure both the computer and printer are powered off and disconnected from the power
source.
2. Use anti-static measures when handling computer components.
3. Handle printer components with care to avoid damage.
4. Inspect all external cables and connections for damage or looseness.
5. Check for dust buildup on vents, fans, and other openings.
6. Examine the exterior of the computer for physical damage.
7. Inspect printer cables and connections for any damage or loose connections.
8. Check for paper jams, ink/toner levels, and any visible obstructions.
9. Inspect the printer's exterior for any physical damage or signs of wear.
10. Open the computer case (if applicable) and inspect internal components.
11. Check for dust accumulation on internal components such as the CPU, GPU, and RAM.
12. Ensure all internal cables and connections are securely attached.
13. Power on the computer and observe its startup sequence.
14. Run built-in diagnostic tools or software utilities to check hardware components (e.g.,
memory tests, disk checks).
15. Use system monitoring tools to check for overheating or performance issues.
16. Troubleshoot software-related issues by booting into safe mode and checking for
malware or viruses.
17. Update device drivers and operating system to the latest versions.
18. Address any identified hardware issues by testing each component individually and
replacing faulty parts if necessary.
19. Power on the printer and observe its startup sequence.
20. Check for error messages on the printer's display panel.
21. Run diagnostic tests through the printer's control panel or software utility to identify any
hardware issues.

64
22. Clear any paper jams and remove any obstructions from the printer's paper path.
23. Clean the printer's rollers and other components using a lint-free cloth and appropriate
cleaning solution.
24. Replace ink/toner cartridges if they are low or empty, ensuring compatibility with the
printer model.
25. Perform necessary repairs or replacements based on diagnostic results for both the
computer and printer.
26. Clean internal components of the computer using compressed air to remove dust buildup.
27. Replace faulty hardware components in the computer or printer with new ones from
reliable sources.
28. Power on both the computer and printer and test their functionality after repairs or
replacements.
29. Print test pages from the printer to ensure proper printing quality and functionality.
30. Check all peripherals and ports on the computer for proper functioning.
31. Document all actions taken during maintenance and troubleshooting for both the
computer and printer.

65
 Specification Sheet for Computer operation, Level – III

Conditions for the job: Work must be carried out in a safe manner and according to
Computer operation in ICT Sector, Level- III standards.
Resources Required:
Tools, Equipment, 1. Personal Computer – 1 set
and furniture 2. Printer – 1 No
3. USB/Pen drive – 1 No
4. Ergonomic Chair and Table – 1 Pc

Software/apps 1. Operating Software – Windows

PPE 1. Rubber sole Shoes/Sandal – 1 pair or insulated floor mat.

66
 Review of Competency
Below is yourself assessment rating for module “Performing Basic Maintenance and
Troubleshooting”
Sl no Assessment of performance Criteria Yes No
Workspace, furniture and equipment are adjusted to suit user ergonomic
1.
requirements.
Work arrangements are ensured to meet organizational and Occupational Safety
2.
and Health (OSH) requirements for computer operation.
Personal Computer and all the Peripherals are checked and ensured operational
3.
as per job requirement.
4. Computer is started or logged on according to user procedures.
5. Basic functions and features are identified using system information.
6. Common applications of OS are accessed.
7. Help functions are used as required.
8. Correct desktop icons are selected, opened, closed and accessed features.
9. Multiple windows are opened, resized and closed
10. Desktop personalization is performed.
11. Start menu and taskbar are customized
12. 3.1 Existing user account is manipulated.
13. 3.2 New user account is created and managed
14. 4.1 Folders are created with appropriate name
15. 4.2 Files are organized in appropriate folders
16. 4.3 Rename and move folders and files as required
17. 4.4 Identify folder and file attributes
18. 4.5 Move folders and files using cut and paste, and drag and drop techniques
19. 4.6 Save folders and files to appropriate media where necessary
20. 4.7 Folders and files are searched
21. 4.8 Deleted folder and files are restored as necessary
22. 5.1 Naming convention is followed for files and folders.
23. 5.2 Documents are saved in regular intervals
24. 5.3 Backup is performed for documents in a regular interval.
25. 5.4 All open applications are closed before shutdown or leaving workstation.
5.5 Shut down the Personal Computer and associated peripherals according to
26.
Standard Operating Procedure (SOP).

I now feel ready to undertake my formal competency assessment.

Signed:
Date:

67
 Development of CBLM

The Competency based Learning Material (CBLM) of ‘Performing Basic Maintenance and
Troubleshooting’ (Occupation: Computer Operation, Level-3) for National Skills
Certificate is developed by NSDA with the assistance of SIMEC System Ltd., ECF
Consultancy & SIMEC Institute of Technology JV (Joint Venture Firm) in the month of June,
2024 under the contract number of package SD-9B dated 15th January 2024.

SL No. Name & Address Designation Contact Number

1 Jubayer Ahmed Bhuiyan Writer 01680-8463788

2 Md. Zuwel Parves Editor 01312-278906

3 Md. Zuwel Parves Co-Ordinator 01737-278906

4 Md. Saif Uddin Reviewer 01723-004419

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 Reference:

1. https://gemini.google.com/app
2. https://copilot.microsoft.com
3. https://sg.canon/en/support/8200263000
4. https://www.libreoffice.org/
5. https://www.omicronlab.com/avro-keyboard-download.html
6. https://www.verizon.com/articles/internet-essentials/antivirus-definition/

7. https://www.frameworkit.com/knowledge-base/how-to-check-for-software-
updates/#:~:text=Using%20built%2Din%20update%20functionality,even%20downlo
ad%20and%20install%20them.
8. https://www.ryanscomputers.com/category/lan-card-wifi-
adapter?page=2#:~:text=A%20Wi%2DFi%20adapter%2C%20also,installed%20on%
20your%20computer's%20motherboard

9. https://www.geeksforgeeks.org/network-devices-hub-repeater-bridge-switch-router-
gateways/
10. https://www.comparitech.com/net-admin/troubleshoot-network-connectivity/

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