3.

Unified Payment Interface (UPI)

3.1 Prerequisites
1. Make sure your mobile number is registered with your bank and you have mobile banking enabled.
2. If you already have an account and you have not linked your mobile number with your account in the bank, then:
• You can visit your nearest bank branch and register your mobile number.
• Alternatively, you can go to any ATM, present your bank account card (debit, credit, etc.)
and choose the option to register your mobile number.

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 Things needed for a Payer/Receiver to make Digital Transactions using UPI
Payer / Buyer Receiver / Merchant
Smart Phone For downloading and using UPI enabled Banking App For downloading and accessing UPI enabled
Banking App

Mobile App Downloaded from Google Play Store, App Store to use Downloaded from Google Play Store, App Store
UPI App services to use App Banking services

Feature Phone Does not work since does not allow download/storage Does not work since does not allow download/
of any Mobile App storage of any Mobile App

Bank Account Payer’s Bank account/s needs to be added in UPI App For receiving payments
for funds transfer to Payee

Aadhaar Optional. VPA can be created using Aadhaar number Optional. UPI enables funds transfer also by
also. as unique identifier providing (Account No + IFSC) or
(Mobile No. + MMID) or Aadhaar Number
Virtual Payment Payer will need to create a unique VPA to transfer Ideally, Payee will need to create a unique VPA to
Address (VPA) money from UPI App receive money via UPI App

MMID / Not Required Optional Needed in case of transfer to payee via

(Mobile No. + MMID)
Other Code
PIN You need App login and UPI Pin every time to authorise Need login credentials to securely login in the
the transaction. OTP you need while setting the UPI Pin App
(it is one time)
Mobile number Bank Account is to be linked to Mobile Number for For successfully accessing Bank Account on
registered with Bank initiating payments Mobile for receiving account updates

Mobile Network Service provider is needed to support funds Transfer for banking services such as SMS, IVR, etc., for
(MTNL, BSNL, Airtel, Vodafone etc.) Account updates via Mobile Network

Internet To execute funds, transfer process between the payer To execute banking transaction (exchange of
and the receiver information) between multiple parties.

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3.2 Steps Involved
3.2.1 Download App

I. Open Play Store from your Mobile App Gallery

II. Search for the App

• Type the name of the specific App you wish to
download on the Search Bar (eg: UPI SBI BANK
APP, UPI SBI, etc.)
or
• Type “UPI APP” in search bar. List of all UPI Apps
provided by Banks will be displayed for choice.

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III. Some of available Apps on
the Google Play Store which
support UPI (for reference)

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IV. If you entere UPI APP, a list will be displayed for your
selection. Select the App that you want to install/use from
the list of Apps displayed

V. Click ‘Install’

VI. Click ‘Accept’

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VII. Downloading and Installation of ‘App’ begins

VIII. App icon appears in your App Gallery

*Alternate method to get App on your phone is to Use

SHAREit App

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 What is SHAREit?
SHAREit is a free application to transfer files from a Wi-Fi compatible device to another similar one. Users can use it to
transfer files including photos, videos, music, contacts, apps and any other files.

Features:
 Free Application
 Available for Android, iOS ,Windows Phones, etc.
 Transfers files directly by ad-hoc wifi connections
 Offers faster speed than Bluetooth and NFC
 Secure transfer of files.

3.2.2 Register Yourself on App

∗ If you are using dual SIM mobile device then make sure you choose the SIM and number which is registered with your
Bank Account. The application will automatically send an SMS from the SIM chosen (in case of dual SIM phone usually
SIM 1) to form the device hard binding (All transactions which will happen through this App will be done by mapping with
this Mobile Number. eg: OTP will be received on this Mobile Number for authenticating transaction).

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 I. Open UPI App from your Mobile App Gallery

II. Click Ok to Send SMS to verify Mobile Number

(SIM 1 in case of dual SIM phone)

III. Click on ‘Register’

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 I. Enter Details (As asked. Eg: Name, Date of Birth
(DOB), Email Id,)

∗ Some Apps may give multiple options like Facebook or Gmail Login. Accordingly enter details and click on ‘Submit’
∗ You may receive OTP via SMS on your phone. Enter OTP and click OK/Confirm
∗ Some Apps may ask you to add bank accounts First and then create the Virtual Payment Address (VPA). For some, it may
be reverse.

*Security Question
i. Some App may give you any option to select 1 or 2 security questions among the ones given in drop down menu.
ii. Give answers for questions you select.
(Remember or note down these answers. As these security questions are used at the time of password reset.)

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*Set App Login Password
This step may appear in the beginning or after few steps
i. User needs to set up the App login password to access
the UPI Application

∗ Password should be alphanumeric with a SPECIAL CHARACTER. Alphabets must have at least one UPPER
CASE and one LOWER CASE letter. Eg: aBc_123
∗ Length of the Login password must be at least 6 characters
∗ Remember password to login next time.

*HELP can be obtained by clicking on ‘?’

ii. Click on ‘Continue’
iii. Check ‘Privacy Policy and Terms and Conditions’
iv. Click ‘Continue’

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3.2.3 Virtual Payment Aaddress (VPA)/ Virtual ID Creation

i. You may choose Your Unique ID (Aadhar

No., Mobile No., Email) as your Virtual
Payment Address (VPA)

∗ Creation of a virtual address is as simple as creating

an email ID

∗ There is no criteria for creating a VPA. If a VPA is

already used (App will notify), you need to create a
different one

∗ User may also create multiple VPAs

∗ To Transfer funds or Collect money, you may share

your VPA.

o VPA is unique.

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3.2.4 Add Bank Accounts
* This option enables the user to add their Bank accounts

I. Select Your Bank

(All accounts linked to your mobile number
are visible)

II. Give Account Details For First Time

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3.2.5 Link the UPI Virtual ID with Your Bank Account(s)

I. List of accounts linked to your Mobile Number is

fetched from the Bank selected on the previous step
and is displayed

II. Click on the drop-down menu shows the list of

Accounts

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III. Select the Account you wish to link

IV. Set the Limit (Maximum possible transfer amount) of

the VPA

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 V. Set as Primary (In case of multiple VPAs):
YES/NO and Submit

VI. VPA is successfully added

VII. On successfully adding of accounts under a Bank,

a message is displayed as under: ‘Bank Added
Successfully’
∗ Repeat the process to link your multiple bank
accounts with the same UPI virtual address
∗ You may choose and set one Default Bank Account

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3.2.6 Set M-Pin for Validating Transactions
(* In Case No MPIN is set for the account/or in case of change of MPIN/ MOBILE BANKING REGISTRATION)

Create MPIN

i. Enter MPIN
ii. Enter last 6-digit of the Debit Card Number
(linked to the account)
iii. Enter Month and Year of Expiry
iv. Tap ‘YES’
v. An OTP will be generated and sent to the registered
Mobile Number
vi. Put received OTP

vii. MPIN will be set successfully. MPIN will be asked for

authorising transactions

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3.2.7 Login

i. Open App by clicking on the App Icon in the Mobile

App Gallery

ii. Enter the created Login Password

iii. Click on ‘Login’

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iv. If you have forgotten your Password, reset it by
tapping on ‘Forgot Password’
v. It will ask you to select the SIM (in case of dual sim
phone). Select the one for which you have registered

vi. You will be directed to the page where it asks for the
1 or 2 Security questions which you have set at the
time of Registration

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Sample Main Dashboard Look

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3.3 Transactions
3.3.1 Send/Pay Money
* This option allows the user to pay money to a beneficiary.

i. Open UPI App from Mobile App Gallery

ii. Click Send/Pay money

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iii. Select the VPA (this can be Mobile No., Aadhar No.,
email ID or the customised VPA that you had created
and which is linked to your bank account/s)

iv. Select your account from which you wish to pay

(in case of multiple accounts)

v. Select/Add Payee’s Account (Payment can be made

via one of the 5 ways by tapping on the drop down
menu)
1. Virtual Address (VPA) of Beneficiary or
2. Account number+ IFSC of Beneficiary or
3. Beneficiary Mobile Number + MMID or
4. Aadhaar Number or
5. Beneficiary List – You can maintain
beneficiaries and select them using this option

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vi. Enter the purpose/description of transaction

vii. Click ‘Submit/Pay’

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viii. Click ‘Confirm’

ix. MPIN will be asked for authorising the transaction.

Enter the MPIN and tap on ‘YES/NEXT/OK’

x. Successful message will be displayed as a pop up on

the screen.

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3.3.2 Request Money
(This option allows the user to collect money from someone.)

i. Click on ‘Collect/Request’

ii. Payee enters the Virtual ID (VPA) of the payer from

whom you will receive money. Or you may Enter the
VPA of the remitter or choose from the beneficiary
list from the drop down menu

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iii. Select Bank/Account to which you wish to receive
amount to

iv. Enter the amount you need to receive

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 v. You may enter remarks/description of transaction
details (eg:-milk bill, doctor bill)

vi. Press ‘Submit’

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vii. Click ‘Confirm’

viii. Pop up message is displayed on

successful completion.

ix. Payer will receive your request for money

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3.3.3 Authorise Payment (Payer’s End)
Pending Requests (This option allows the User to view the list of the pending collect requests received)

i. Click on ‘Pending Request’ option from the

dashboard

ii. The payer will identify your credentials as a payee

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iii. Review the details entered

iv. Payer to click ‘Approve / Reject’

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 v. The payer will then enter his UPI MPIN and click on
‘Yes’

vi. Press ‘Submit’ to complete the payment process.

vii. You will receive a confirmation of transaction. Along

with an SMS.

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3.3.4 Additional Services
3.3.4.1 View Account Details

1. This option enables the user to change their login password

2. This option enables the user to change the MPIN

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3.3.4.2 How to check Balance?

1. Click on “My Balance”

2. Select the VPA and the Account

3. Click on ‘Balance Enquiry’

4. Enter MPIN

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5. Click on ‘Submit/Yes’

6. The balance will be displayed

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3.3.5 Transactions/ Bank Statement
*This option enables to view all types of transaction (Debit, Credit and others) done by the user.)

1. Click on ‘Transactions’

2. Choose the period for which the transactions shall be

displayed. Eg:- Todays’ Transactions, Last 5/10 days
Transactions or Enter date (In case it is for a specific
period - From (date) and To(date))

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3. Click on ‘Submit’

4. Screen will display the details (Amount, Date, Time,

Reference Number, Description, etc.) along with the
Status (Success/Pending)

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3.3.6 Address your Disputes and Complaints

1. Click ‘Complaint Status’ / ‘Log a Dispute’ / ‘View Disputes’

2. You can choose to list your transaction by choosing the date

range and select from the list of transactions displayed
3. Confirm the transaction details, enter the reasons of dispute or
complaint, and press the raise complaint button to register your
complaint
4. You will receive a confirmation message

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3.3.7 FAQs

Frequently asked question and answers on UPI

3.3.8 App Settings

App Settings enables the user to choose the language.

Our empower is available in Hindi and English
(Or Regional languages)

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3.4 Frequently Asked Questions on UPI
Q) What is UPI?
Unified Payments Interface (UPI) is a system that powers multiple bank accounts into a single Mobile Application (of any participating
bank), merging several banking features, seamless fund routing and merchant payments into one hood. It also caters to the ‘Peer to
Peer’ collect request, which can be scheduled and paid as per requirement and convenience.
Q) What are the services and unique features provided by UPI system?
Below is the list of services:
 Immediate money transfer through mobile device round the clock 24*7 and 365 days.
 Single Mobile Application for accessing different bank accounts
 Single Click 2 Factor Authentication – Aligned with the Regulatory guidelines, yet provides for a very strong feature of seamless
single click payment.
 Virtual address of the customer for Pull & Push provides for incremental security with the customer not required to enter the
details such as Card No., Account number; IFSC, etc.
 Bill sharing with friends.
 Best answer to Cash on Delivery hassle, running to an ATM or rendering exact amount.
 Merchant Payment with Single Application or In-App Payments.
 Scheduling PUSH and PULL Payments for various purposes.
 Utility Bill Payments, Over the Counter Payments, Barcode (Scan and Pay) based Payments.
 Donations, Collections, Disbursements Scalable.
 Raising Complaint from Mobile App directly.
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Q) What do I require to have a UPI App?
Any smart phone user who has an account with a UPI- partnered Bank can download a UPI App.
Q) How many banks have tied up with NPCI or onboard for UPI?
Initially, 29 banks had tied up with NPCI for the launch. However, only 21 banks have been able to meet the criteria so far.

AVAILABLE APPS (28 BANK APPS)

Andhra Bank, Axis Bank (Axis Pay), Bank of Maharashtra, Bhartiya Mahila Bank, Canara Bank (Canara Bank UPI), Catholic
Syrian Bank, DCB Bank, Federal Bank, ICICI Bank (UPI Collect), TJSB Sahakari Bank, Oriental Bank of Commerce (OBC UPI),
Karnataka Bank, UCO Bank (UCO UPI), Union Bank of India (Union Bank UPI), United Bank of India, Punjab National Bank
(PNB UPI), South Indian Bank, Vijaya Bank, YES Bank, SBI App, and other banks.

Q) Does a customer need to register before remitting funds using UPI?

Yes, a customer needs to register with his/her PSP before remitting funds using UPI and link his accounts

Q) Does the customer need to register a beneficiary before transferring funds through UPI? What details of beneficiary will
be required?
No, registration of Beneficiary is not required for transferring funds through UPI as the fund would be transferred on the basis of
Virtual ID/ Account+IFSC / Mobile No+MMID / Aadhar Number. (Please check with your PSP and Issuing bank with regard to the
services enabled on the App).

Q) Does customer need to have a bank account or this can be linked to a card or wallet?
No, customer cannot link a wallet to UPI, only bank accounts can be added. UPI provides only inter/intra bank account transfers and
does not support transfer between wallets as such.

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Q) Can I use more than one UPI application on the same mobile if they are linked to different bank accounts?
Yes, one can use more than one UPI application on the same mobile and link both same as well as different accounts.

Q) How do I register in UPI enabled Application?

The steps in Registration are:
 Download the UPI application from the App Store / Banks website
 Create his/ her profile by entering details like name, virtual id (virtual payment address), password, etc.
 Go to “Add/Link/Manage Bank Account” option and links the bank and account number with the virtual id (VPA)

Q) What is a VPA?
The Virtual Payment Address or VPA is an address given to the user of UPI payment system. We have to use VPA to transfer fund.
The virtual payment address replaces the bank account details.

Q) What are the features of VPA?

You can choose it and change it anytime. A VPA is linked to the bank account address. Since it is not your actual payment address
but act as the payment address (bank account details). It is called as the virtual payment address.
 You can have many virtual payment addresses
 You can change it whenever you wish
 No two VPA would be the same
 You can link many accounts with one VPA but you have to set an account as the default.

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Q) What are benefits of VPA?
 You do not give bank account number to receive money
 It is easy to remember compared to the bank account number and IFSC
 To be more secure, you can change the it whenever you suspect
 You can get VPA of your choice.

Q) Can I change my VPA?

This address is highly flexible. You can choose it and change it anytime.

Q) What is a M-PIN?
Just like an ATM has a 4 digit pin for authenticating transactions, M-PIN works as a security password for authenticating or
authorising financial transactions using Mobile Applications.

Q) How do I generate it?

Customer has to self-generate M-PIN while registering for any Bank’s Mobile App on UPI. Once the banking UPI App is installed
and user has completed registration on hi mobile, he has to generate an M-PIN for authenticating transaction.

Q) What are the various options for generating an M-PIN?

User selects the bank account from which he/she wants to initiate the transaction. User clicks one of the option:

a) Mobile Banking Registration/Generate MPIN

 User receives OTP from the Issuer bank on his/her registered mobile number

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 User now enters last 6 digits of Debit card number and expiry date
 User enters OTP and enters his preferred numeric MPIN (MPIN that he would like to set) and clicks on Submit
 After clicking submit, customer gets notification (successful or decline).

Q) Does the beneficiary also have to register for UPI for receiving funds?
In case of Virtual ID transaction, the beneficiary needs to have a Virtual ID and in turn be registered with UPI but in case of
Account+IFSC or Mobile+MMID, Aadhar number, the beneficiary need not be registered for UPI. (Please check with your PSP and
Issuing bank with regard to the services enabled on the App)

Q) Can I link more than one bank account to the same virtual address?
Yes, several bank accounts can be linked to the same virtual address depending on the functionality/ies being made available by the
respective PSPs.

Q) What are the different channels for transferring funds using UPI?
The different channels for transferring funds using UPI are:
• Transfer through Virtual ID
• Account Number + IFSC
• Mobile Number + MMID
• Aadhar Number
• Collect / Pull money basis Virtual ID

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Q) What if my account is debited but the transaction does not go through?
UPI provides for real time reversals for technical declines and amount would be transferred back to the payer account immediately

Q) Can I put a stop payment request for funds transferred by UPI?

No, once the payment is initiated, it cannot be stopped.

Q) Where do I register a complaint with reference to the UPI transaction?

You can also raise your grievance or check status of UPI transaction through the UPI App of the participating banks.

Q) What is the limit of fund transfer using UPI?

At present, the upper limit per UPI transaction is ` 1 Lakh.

Q) If I change my UPI App, will I be required to register again or can I carry the same virtual address?
In case of change in UPI App, a person needs to re-register and it depends on the PSP whether same virtual ID can be used with
necessary checks they can establish.

Q) What happens if I forget my pin?

In case someone forgets the MPIN, he needs to re-generate new PIN.

Q) How do I change M-PIN?

Process for change of mobile PIN.
 User enters his old MPIN and preferred new MPIN (MPIN that he would like to set) and clicks on Submit
 After clicking submit, customer gets notification (successful or failure)
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Q) Will I be able to use UPI after I change my SIM or Mobile?
In case of change in SIM/ Mobile/ Application of the PSP, customer would require to re-register themselves for UPI.

Q) Will I be able to use UPI across all Mobile platforms?

Yes, UPI is available on Android and it will be made available on iOS soon.

Q) What is the timeline to approve a collect request by a payer?

The timeline to approve a collect request needs to be defined by the requester.

Q) In case my Mobile is used by another person, will there be any security breach?
In any transaction through UPI, PIN would be required which needs to be fed through the mobile at the time of any transaction
making it safe and secured.

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