CONVERGENT BILLING

A ONE-STOP SOLUTION FOR MULTI-PLAY

AND CORPORATE OFFERINGS
Telecom operators today are faced with rapidly dwindling revenues from mobile services due
to declining call rates. To combat this situation, operators are now focusing on expanding their
cross-product portfolio, to retain market share and maintain organizational profitability, with an
increased focus on faster market penetration for products such as mobile, direct-to-home,
broadband and enterprise, operators are realizing the need for multi-play offerings and thus
needing a true convergent billing capability.

To achieve this, however, operators require emphasis on bundled offerings, flexible discounting
rules, cross sell campaigns and a hassle-free customer experience. For corporate customers
and enterprises, offering attractive contracts and product bundles is another challenge.

Comviva’s Convergent billing solution is designed to function as a single

window solution for an operator’s billing requirements and a corporate or
enterprises’ bundled offerings. Convergent billing enables the operator to
replicate existing business rules and plans across various business lines for
quick roll outs and reduce re-verification overheads.

Key Features

Support for varied customer Corporate customer management

offerings including: Accounts and sub-account hierarchy
Prepaid solutions management
Post-paid products
Support for COCP, COEP and EOEP
Hybrid offerings
offerings
Support for corporate contracts
Customer Portfolio Management
Customer Subscriptions Management Support for dynamic product catalogue
Customer Hierarchy Management depending on the number of connections.
Bill
Billing Preferences Management
- Separate bills for products Bills and invoices
- Single bill for all products Support for multiple bill cycles including:
- Monthly

Convergent Product Portfolio - Bi-monthly

Support for multi-play offerings - Quarterly
Support for product bundling - Half-yearly

Support for inventory and handset-linked - Yearly

packages and products Support for multiple bill days within a

particular month
Customer Profile Management Support for multiple bill dispatch modes
Customer subscription profile and hierarchy
Customer financial transaction history
Customer invoice history
Change history
Service usage history
Discounts and Promotions Convergent Mediation
Cross-product discounts Support for multiple file formats
Up-sell discounts - ASN.1
Service-based discounts - ASCII
Bill discounts - CSV
Special period discounts - Flat file
Operator-defined criteria Support for diameter for real-time
charging
Tax Management Support for re-rating on the basis of
A flexible tax framework as per the relevant - The package plan
geography and prevalent tax rules - The discount plan
- The call type
Revenue Segregation - The call duration
GL and RT management - User-defined
Revenue reporting
Bulk Mediation
Credit Control and Dunning Enable MVNO offerings
Service and service group-based credit Interconnect CDRs
control
Time-based dunning Roaming and Interconnect
Value-based dunning Partner on boarding and lifecycle
Support for selective service unbarring Partner contract management
post partial payment for dunned customers. Partner payout calculation
Partner invoicing
Partner self-service

Key Value Creators

Increase penetration Uniform customer Multi-play offerings

of corporate customers experience Through its flexible catalogue design,
Convergent billing enables the Convergent billing enables the Convergent billing enables the
operator to define corporate operator to provide a single window operator to pick and choose from
contracts that may contain for service portfolio management. available offers and define multi-play
customized discounts and product This also includes payment through a offerings. This is expected to reduce
offering rules to add or upgrade single bill for multiple services. the need for duplicate configurations
their new services and business lines. and facilitate faster rollouts.

Reduce churn Shared accounts More service per account

With its in-built analytics function, This feature enables the operator to Through its cross product discounts,
the operator can define rules share and balance services across a Convergent billing enables the
pertaining to churn. Moreover, special group of individuals. This is expected operator to promote new products
plans aimed at customers porting-out to pave the way for personalized among existing customer, hence
of that network can be chalked out. credit control rules per account, thus increasing per customer subscriptions.
increasing customer affinity.
 PRODUCT ARCHITECTURE

Customer Service
Contact Center
Department

Operator Customer

Enterprise Messaging Service (EMS)

Convergent Billing
Convergent Billing Roaming Billing
Customer Customer GL and RT Roaming Partner Partner Contract Partner Package
Lifecycle Hierarchy Management Lifecycle Management Management

CallDiscounts and Payments and

TAP Partner
NRTRDE
Billing Management Invoicing
Initiation
Promotions Collections

Reports Revenue Share Rules

Credit Control Product
and Dunning Catalogue Management

Customer Hybrid Customer Customer

Interconnect Billing
Contract Management Balance
Partner Plan Outstanding
Partner Lifecycle
Management Management
Group Account Customer
Self Service Partner Contract Route Rules Partner
Management Retention Plans
Management Management Reconciliation

Bill Shock Alerts and Partner Self

Reports Partner Invoicing Reports
Management Intimations Service

Convergent Billing Rating and Charging

Bulk Rating and
Online Mediation Rating and Rerating Bulk Mediation
Charging

Network

GGSN/SGSN PSTN Switch MSC SMSC/MMSC BRAS/BNG

Comviva is the global leader of mobility solutions catering to The Business of Tomorrows. The company is a subsidiary of Tech Mahindra and a part of the $21 billion
Mahindra Group. Its extensive portfolio of solutions spans digital financial services, customer value management, messaging and broadband solution and digital
lifestyle services and managed VAS services. It enables service providers to enhance customer experience, rationalize costs and accelerate revenue growth.
Comviva’s solutions are deployed by over 130 mobile service providers and financial institutions in over 95 countries and enrich the lives of over two billion people to
deliver a better future.
For more information, please visit www.comviva.com

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