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Learning Ops Job Desc - SR - Analyst

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37 views2 pages

Learning Ops Job Desc - SR - Analyst

Uploaded by

srikar srikar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Role: Learning Operations Specialist

Level: Sr. Analyst

Are you an individual who is customer service oriented and enjoy providing service to
internal clients in different countries?
The Learning Operations team in the US India office is a team of individuals that provide
end to end learning administrative and backend operations support for Deloitte Member
Firms across the globe.
At Deloitte, you’ll gain exposure to a variety of industries and business models, helping your
career growth and professional development.

Work you’ll do
Provide support to the US Talent Development Learning operations, to serve the Offshore
Clients, with regards to Planning and Delivering of trainings. It is essential to act as an
Advisor & a Consultant to our clients.

1. Connect with Clients, providing service as a consultant/advisor and lead virtual transitions
2. Ensure all tasks are done in a timely manner with Accuracy and Completeness
3. Delegate the work, track the work, manage the resources with regards to coping with the
workload
4. Perform the quality checks on the tasks before they are submitted to the client
5. Set expectations with clients, negotiate on the timeliness if necessary, or keep the client
well informed in case of delays
6. Peer to peer touch point - Enhance network by connecting with everyone in the team on a
frequent basis, share knowledge, tips and best practice
7. Support the AM with SLA management
8. Proficient in process excellence in terms of SOP, Check lists and FAQ documents for
primary activities and other tasks if required
9. Ownership and accountability towards process and assigned task
10. Time Management - Effective utilization of working hours with proper prioritization of
work
11. Contribution and Involvement in Firm/Team initiatives
12. Continues collaboration effort towards common business goal
13. Act as a mentor / process trainer / subject matter expert
14. Be the first point of escalation for any client issues / concerns
15. Support the AM with metric reporting and dashboard preparing

The team
At Deloitte, our team culture is collaborative and encourages team members to take
initiatives and seek on-the-job learning opportunities. Our Learning Operations professionals
are committed to provide Quality of Service and ensure satisfaction of the clients by
resolving their requests promptly.

Qualifications
• Graduate/MBA/Post-Graduate
•4-6 years of relevant experience in a Learning/Backend Operations environment
Skills Required:
• Must have excellent verbal and written communication skills
• Should have knowledge of email etiquette
• Should have basic knowledge of excel and should be able to read data and use the excel
features like sorting, removing duplicates, filtering
• Should have ability to team with others
• Should be able to prioritize time and tasks
• Must have experience Managing small teams

Preferred:
• Should have basic knowledge of creating MS PowerPoint presentations
• Experience with Virtual platforms like Zoom, Saba Meeting/Centra, MS Teams etc will be
an added advantage
• Should have experience of handling cases/tickets
• Should have ability to interact well with internal clients and understand their requirements
• Experience working with US stakeholders

Shift Timings- 2 PM to 11 PM
Location- Hyderabad

How you’ll grow


At Deloitte, we’ve invested a great deal to create a rich environment in which our
professionals can grow. We want all our people to develop in their own way, playing to their
own strengths as they hone their leadership skills. And, as a part of our efforts, we provide
our professionals with a variety of learning and networking opportunities—including
exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate
their careers along the way. No two people learn in exactly the same way. So, we provide a
range of resources including live classrooms, team-based learning, and eLearning. DU: The
Leadership Center in India, our state-of-the-art, world-class learning Center in the
Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and
represents a tangible symbol of our commitment to our people’s growth and development.
Explore DU: The Leadership Center in India

Benefits
At Deloitte, we know that great people make a great organization. We value our people and
offer employees a broad range of benefits. Learn more about what working at Deloitte can
mean for you.

Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day.
We celebrate individuals by recognizing their uniqueness and offering them the flexibility to
make daily choices that can help them to be healthy, centered, confident, and aware. We
offer well-being programs and are continuously looking for new ways to maintain a culture
that is inclusive, invites authenticity, leverages our diversity, and where our people excel
and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we
are and extends to relationships with our clients, our people and our communities. We
believe that business has the power to inspire and transform. We focus on education,
giving, skill-based volunteerism, and leadership to help drive positive social impact in our
communities. Learn more about Deloitte’s impact on the world.

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