TSSA Examination: Frequently Asked Questions

Version February 28, 2022

Where can I find the exam application forms?

The examination application forms can be found under the Application forms dropdown menu at
Register for an Exam TSSA. Select the program area of interest (for example, Fuels Safety), and
download the respective application form.

How do I schedule/register for an exam?

The examination registration process is outlined under the dropdown menu at

Register for an Exam TSSA.

Important note: If you are registering for a Fuels Safety exam and have completed an Accredited
Training Program, please review the work instruction found in Appendix A: Registering/Booking a
TSSA Fuels Safety Examination. TSSA cannot schedule your exam until we have received a completed
that has been completed by your Accredited
Training Provider.

When will I receive a response to be scheduled for an exam?

The current lead time for a response will take approximately 10 business days. Please do not send
multiple emails as your message will be responded to in the order that it was received. Your patience is
greatly appreciated.

Important note: Exams are scheduled on a first-come, first-served basis, and we cannot guarantee the
availability of the requested dates.

What are the available dates for writing an exam?

The examination schedule can be found via button at Register for an

Exam TSSA.

Important note: If you wish to be scheduled at a location and do not have a preferred date or your
preferred dates are full, a radio button has been added to the application forms, as outlined below, for
your convenience to book an exam.

Should the preferred/alternate date be unavailable, I agree to be scheduled for the next
available date at: [Select one]

I applied for an exam based on the exam availability in the 2021 Examination Schedule; why was I
not scheduled for that date?

The published exam schedule represents a point in time and is not automatically updated. Given the
current demand, exams are scheduled on a first-come, first-served basis, and we cannot guarantee the
availability of the requested dates.

Important note: If you wish to be scheduled at a location and do not have a preferred date or your
preferred dates are full, a radio button has been added to the application forms, as outlined below, for
your convenience to book an exam.

Should the preferred/alternate date be unavailable, I agree to be scheduled for the next
available date at: [Select one]

I have an exam scheduled for a Ministry of Labour, Training and Skills Development (MLTSD)
exam centre. How do I know if the exam will be cancelled due to the pandemic?
TSSA will contact all candidates via email if there is a cancellation due to COVID-19. Exams scheduled at
MLTSD exam centres are subject to the safety protocol and risk assessment of each MLTSD exam
centre. It is important to note that TSSA does not influence the capacity in an MLTSD office or if/when
exams will be held.

How much notice will I be given if my exam has been cancelled due to COVID-19?

TSSA will contact all candidates via email if there is a cancellation due to COVID-19. We will endeavour
to provide as much notice as possible, subject to TSSA receiving timely notification of cancellation from
exam centres.

What do I do if my exam was cancelled due to COVID-19?

Please follow all instructions in your exam cancellation email. In summary, we request that you respond
to the cancellation request with your preferred or alternate exam date/location, and we will rebook your
exam. Do not contact the exam centre where your exam was cancelled.

Will more dates become available if an exam centre does not have availability?

and 2
is current. Should more dates/times become available, the examination schedule
will be revised.

What happens if my exam prepayment has been declined?

If TSSA is unable to process the exam prepayment, your examination will be cancelled and you will be
removed from the examination schedule. You will be required to submit a new examination application for
the next available examination date.

When will I receive my exam result?

The current lead time to issue a multiple-choice exam result is 20 business days. Please contact TSSA
Customer Service at 1-877-682-8772, as the customer service team has access to the up-to-date exam
results database.

Note: Due to the volume of requests, the examinations team will not respond to email requests for exam
results at this point in time.

When will I receive an exam mastery report?

The current lead time to issue an exam mastery report, if you failed your exam, is 8 to 10 weeks from the
exam date.

Note: please check your junk/spam folder, as it is common for emails from TSSA to be filtered by email
services (i.e., Gmail, Outlook, etc.).

Note: Due to the volume of requests, the examinations team will not respond to email requests for
mastery reports at this point in time.

Does TSSA provide study materials/guides for my exam?

No, TSSA does not provide study materials or guides for candidates to prepare for exams.
Does TSSA have practice exams that I can use for preparation?

No, TSSA does not provide practice exams.

What are the required code books that I can use for my exam?

Please review the TSSA Certification Examination Preparation Guide.

How do I request a receipt for my exam prepayment?

If you are requesting a receipt for an Operating Engineers/Operators or BPV Certificate of Competency
exam, please call TSSA Customer Service at 1-877-682-8772.

If you are requesting a receipt for a Fuels Safety or Elevating, Amusement Devices or Ski Lifts exam,
please email [email protected] with your Service Request Number, full name, and exam date.

I am writing an exam at a special sitting, held by my employer or accredited training provider. Will
I receive a formal confirmation of the exam from TSSA?

No, exam candidates are required to confirm exam arrangements with their employer or accredited
training provider.

Are there Proof of Vaccination requirements for TSSA examinations?

As you are aware, TSSA examinations are held in various locations across Ontario. These locations
include post-secondary institutions such as private career or community colleges, TSSA Hub City Exam
Centres and locations managed by the Ministry of Labour, Training and Skills Development.

At this time, these institutions may be subject to mandatory orders or policies that require proof of
vaccination against COVID-19, or proof of a negative COVID-19 test before entering their facilities. As an
examination candidate, it is your responsibility to ensure that you are compliant with the policies or
mandatory orders where examinations take place.

To ensure compliance in advance of your examination date, TSSA strongly recommends that you contact
the institution where you will be taking your examination to determine the requirements. The institutions
have the authority to refuse you entry if you are not compliant with their policies or orders, which will lead
to the cancellation of your examination.

The following information, provided as of January 10, 2022, should be used for guidance only. TSSA is
not responsible if the policies change in advance of your examination date.

1. Specific information for each examination location is as follows:

a. Ministry of Labour, Training and Skills Development locations:

i. Proof of vaccination will not be required at this time
ii. Candidates will be required to follow all existing public health measures,
including the use of masks, physical distancing and capacity restrictions.

b. TSSA Hub City Exam Centres:

i. Proof of vaccination are mandatory effective January 17, 2022
ii. Examination candidates attending a TSSA hub city location will be required to
provided proof, on the day of examination, that they are:
1. 1. Fully Vaccinated; or
2. 2. Have tested negative for COVID-19 by using a rapid-antigen test or
PCR test which was taken within 48 hours of their attendance.
iii. Examination candidates who do not meet the proof of vaccination requirements
will not be permitted to attend the examination and will be required to submit a
new application/fee for a future examination date/location if unable to meet the
requirements.

c. Private Career or Community College Settings (Post-Secondary Institutions):

i. Please refer to the vaccination policy at the post-secondary institution to learn
more about the requirements to be on campus or at an in-person exam setting as
each institution must have its vaccination policies in place no later than
September 7, 2021.
 ii. Institutions were required to develop and implement a COVID-19 vaccination
policy that applies to individuals defined in the Ontario Chief Medical Officer of
Health (OCMOH) Instructions employees, staff, contractors, volunteers, and
students who attend campus.
d. TSSA Head Office
i. All Contractor, Vendors, Visitors and/or Regulated Parties who attend TSSA
premises must provide proof to TSSA by attestation that they are:
1. Fully Vaccinated; or
2. Have tested negative for COVID-19 by using a rapid-antigen test or PCR
test which was taken within 48 hours of their attendance.
ii. This includes any person who has a scheduled meeting or examination at TSSA.
The attestation form can be downloaded here and should be emailed to
[email protected] and your examination point of contact at least 24 hours
before your scheduled meeting time or expected time of arrival.

2. TSSA continues to evaluate its policies around vaccination and will be releasing further
information to candidates as it becomes available.
 TSSA Certification: Frequently Asked Questions

ELEVATING DEVICES
How do I apply for an EDM-T ( Elevating Device Mechanic-In-Training )

The process to apply for an EDM-T is summarized below:

Attend and complete a Safety Training Workshop conducted by an Accredited Elevating Device
Safety Training Provider. Accredited Safety Training Providers are listed in .

Submit a completed Application for an Ontario Certificate of Qualification as an Elevating Devices

Mechanic to TSSA with the appropriate prepayment and a copy of your safety training certificate
of completion.

How do I apply for an EDM-A, EDM-B, EDM-F, etc.?

Please refer to Challenge Certificate Assessment for Elevating Devices Mechanics for more information
on the steps to apply for certification.

What are the training and practical experience requirements for EDM certification?

Please view the table below:

Do I need approval to write an Elevating, Amusement Devices or Ski Lifts exam?

Yes, you cannot book an exam until you have a formal approval from TSSA.

How many attempts do I have when writing an Elevating, Amusement Devices or Ski Lifts exam?

The Regulation allows a maximum of three (3) exam attempts.

How long is my formal approval to write an exam valid for?

The approval to write an exam is valid for 12 months from the date on the approval letter. Should your
approval expire, you will be required to submit a new application and all pre-requisite information to
TSSA.
FUELS SAFETY
I received advanced notice of my exam results, when will I receive my Fuels Safety Certificate
(e.g., G.3, G.2, OBT-3, OBT-2, PMH, etc.)?

The current lead time to issue a Fuels Safety Certificate is 8 to 10 weeks from the exam date.

How do I request an extension for a full program practical assessment that has exceeded or will
be exceeding 12 months?

Before the expiry date, please email [email protected] and request a formal extension for your
practical assessment. Please reference your service request number and identify the extenuating
circumstances for your request. Extensions will be granted on a case-by-case basis.

Requests for extension received after date of expiry will not be accepted. For example: if your practical
assessment expired on June 15, 2021, and you did not contact TSSA before that date, the request will
not be accepted.

Note: TSSA cannot accept your request until we have received both an Application for an Ontario
that has been completed by your Accredited Training Provider, and, a
completed Application for Fuels Safety Mechanic Examination with the applicable prepayment.

How do I request an extension for my challenge approval that will be exceeding 12 months?

Before the expiry date, please contact the Training and Certification Advisor listed on your approval letter
to request a formal extension for your practical assessment. Please reference your service request
number and identify the extenuating circumstances for your request. Extensions will be granted on a
case-by-case basis.

How do I book a practical assessment to complete the challenge process?

Once you have passed your exam and the results have been processed, TSSA will send you an email
that provides information on the practical assessment process, including the contact information for a
TSSA Training and Certification (T&C) Advisor. Once you receive this email, please contact the T&C
advisor to schedule your practical date and location.

How do I challenge a higher-level certificate (e.g., G.2, OBT-2, etc.)?

Please refer to Challenge Certificate Assessment for Fuels/Petroleum Mechanic Certification for more
information on the steps to apply for certification.

What does it mean to challenge a Fuels Safety certification exam?

Please review section 7 of the Gas and Oil Burner Technician Policies and Procedures for more
information on the challenge process and requirements.

How do I achieve a higher-level certificate (e.g., G.2, OBT-2, etc.)?

Gas and Oil Burner Technician Policies and Procedures

information on the process.

How do I apply to reinstate a certificate?

Gas and Oil Burner Technician Policies and Procedures

information on the reinstatement process.

How do I apply for labour mobility (i.e., the process to transfer a certificate from one Canadian
jurisdiction to another)?
A certification candidate who holds a matched equivalency from a matched jurisdiction is eligible to apply
for certification according to our Labour Mobility Certification Process for Fuels Safety/Petroleum
Mechanics.

Note: Please follow all form instructions and include your photo identification, matched certificate, and
payment.

OPERATING ENGINEERS/OPERATORS
How long is my certificate valid for?

An Operating Engineer/Operator certificate is valid for one (1) year and expires on your date of birth.

How long are my passed exams valid for?

Operating Engineer/Operator exams are valid for a period of five (5) years from the date the exam was
written. For example, if an exam was completed on 15-Jan-2020 and resulted in a passing grade, it would
be valid until 15-Jan-2025.

How do I apply for labour mobility (e.g., the process to transfer a certificate from one Canadian
jurisdiction to another)?

A certification candidate who holds a matched equivalency from a matched jurisdiction is eligible to apply
for certification according to our Labour Mobility Certification Process for Operating Engineers/Operators.
Appendix A: Registering/Booking a TSSA Fuels Safety Examination
Task Description Screenshot / Photograph

TASK 1: CONFIRM YOUR

ACCREDITED TRAINING
PROVIDER HAS SUBMITTED YOUR
COMPLETED APPLICATION FOR AN
ONTARIO CERTIFICATE OF
QUALIFICATION, WITH THE
SECTION C COMPLETED
CCREDITED TRAINING
PROGRAM
Note: you must complete you exam
attempts (maximum of 3) within 1-
year of program completion
otherwise you are not eligible to
write an exam.
TASK 2: GO TO www.tssa.org
On the Home Page, navigate to the
register for an exam section

TASK 3: DOWNLOAD THE

PPLICATION FOR FUELS
SAFETY MECHANIC
EXAMINATION
TASK 4: OPEN THE
EXAMINATION SCHEDULE

TASK 5: VIEW AVAILABLE EXAM

DATES
Take note of multiple exam dates,
as they are not guaranteed and
booked on a first come first serve
basis
When the available seats is zero (0)
it means the date is fully booked
and no longer available
TASK 6: COMPLETE THE
APPLICATION FORM
Complete all sections of the
application form
Section A requires all personal
information to create or update your
TSSA account

Section B is where you select the

exam type you are applying for, be
sure to use the selection lists (as
applicable)

Complete the examination date/time

for your preferred and alternate date
Important note:
o If you wish to be scheduled
for the next date/time
available, you can select the
radio button and location
where you would like to be
scheduled
o Selecting this button will
guarantee you are
scheduled for an exam
 Be sure to sign each application
page, and submit the applicable fee

Where TSSA is unable to collect

the prepayment for the
examination, the candidate will be
removed from the exam schedule,
and notified to submit a new
request

TASK 7: EMAIL THE APPLICATION

FORM TO TSSA
Email [email protected]
Include in the subject line the
following: Exam Scheduling
Request
Ensure that you attach the .pdf
application form that has been
signed and completed in your email
to TSSA
TASK 8: WAIT FOR A RESPONSE
FROM TSSA
TSSA will respond to your request
on a first come, first serve basis.
COVID-19 has created a significant
demand, and it may take up to 20
days before a response is received.

Please do not email multiple times

or send multiple requests.

Once an exam is scheduled, an

automated notification will be
forwarded to your email address