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    Mahinour Resume

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    Mahinourfathy14

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    © All Rights Reserved
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    Mahinour Resume

    Uploaded by

    Mahinourfathy14
    5 views1 page

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    Copyright:

    © All Rights Reserved
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    5 views1 page

    Mahinour Resume

    Uploaded by

    Mahinourfathy14

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    MAHINOUR FATHY ELSHERBENI

    Call Center Customer Service Representative


    E 01023567313  [email protected] q LinkedIn/Portfolio  District 4 ,6 october

    EDUCATION SUMMARY

    Graduated Language Helping people is a passion of mine, and customer care is not that different, such
    passion which was strengthened with several vast experiences in diverse call centers and
    &translation(Frensh) customer care organizations. I have been also awarded BA in Language and Translation
    6 October university from O6U.
    2018 - 2024

    EXPERIENCE
    LANGUAGES
    Customer Service Representative
    Frensh-English eFinance Management 2022
    Advanced
    Engaged with customers over the phone, effectively addressing inquiries and providing
    solutions resulting in a 20% increase in customer satisfaction ratings.
    • Assisted customers with product information and troubleshooting, resulting in
    SKILLS improved understanding and customer loyalty.
    • Resolved billing issues, resulting in an 15% decrease in outstanding invoices.
    Customer Service Call Handling • Collaborated with cross-functional teams to resolve complex customer issues,
    resulting in timely and satisfactory resolutions.
    Problem Solving
    Call Center Agent
    Communication Data Entry In general taxes - takaful and karama -Zack’s Restaurant
    2023 - Present
    Adaptability Handled a high volume of customer inquiries via phone, email, and live chat resulting in
    95% customer issue resolution within service level agreements.
    Bilingual (English/Spanish) • Provided accurate and prompt responses to customer inquiries, resulting in improved
    customer satisfaction and retention.
    • Consistently met or exceeded individual performance targets, including call handling
    Microsoft Office Suite time and customer satisfaction metrics.
    • Assisted in training new customer service representatives, ensuring seamless
    onboarding and adherence to company standards.

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