CARMEL VIDYA BHAVAN TRUST’S

CHRIST COLLEGE, PUNE-14

A
PROJECT REPORT ON
“MEDICAL MANAGEMENT SYSTEM”

SUBMITTED BY
Mr. VIPUL GAIKWAD
Mr. ATHRAVA HIPP

SUBMITTED TO
SAVITRIBAI PHULE PUNE UNIVERSITY
IN THE FULFILLMENT OF
THIRD YEAR BACHELOR OF
BUSINESS ADMINISTRATION (CA)

(Semester V)

SAVITRIBAI PHULE PUNE UNIVERSITY

(2024-2025)
 CARMEL VIDYA BHAVAN TRUST’S
CHRIST COLLEGE, ARTS, COMMERCE & SCIENCE
PUNE - 411014

DEPARTMENT OF MANAGEMENT

CERTIFICATE

Date: __/ __ /____

This is to certify that _______________________ of TYBBA(CA) has satisfactorily completed the Project
report on “MEDICAL MANAGEMENT SYSTEM” in partial fulfillment of the BBA(CA) Semester V course
of Savitribai Phule Pune University for the Academic year 2023-2024.

Mrs. Petricia Roseline Internal Examiner External Examiner

(Project Guide)

Mrs Leena Sanu Mrs. Deepa Sujith Dr. (Fr) Arun Antony Chully CMI
(Coordinator) (Head of Department) (Principal)
 ACKNOWLEDGEMENT

First and foremost, we thank the Almighty for granting us the grace and ability to see this project
to fruition.

We extend our gratitude to the Department of Management, Christ College - Pune for providing
us with the necessary support required to complete our project.

We are deeply indebted to Dr Fr Arun Antony Chully, CMI, Director Christ College Pune
and Mrs Deepa Sujith, Head of the Department of Management, Christ College Pune for
rendering their immeasurable support during the course of the project work and we express our
thanks for giving us the opportunity to carry out the same. We extend our special thanks to our
coordinator, Mrs Leena Sanu, for her continuous support.

We would also like to thank our project guide Ms. Petricia Roseline for her support in the initial
stages of the project and supported us with her knowledge and feedback on the project enabling
us in making our problem statement and formulating the approach towards the project.

We also extend our thanks to our classmates and colleagues for their advice and support. The
relief we felt at having peers to go forward in this project with is unfathomable. Our solidarity
played a key role in the completion of this project.

Date: __/ __/ ___

Place:Pune
 INDEX

Serial no. Content Page no.

1 Abstract 1

2 Introduction
• Motivation
• Problem Statement
• Purpose/objective and goals
• Literature Survey

3 System Analysis
• Existing Systems
• Scope and Limitations of existing systems
• Project Perspective, features
• Stakeholders
• Requirement Analysis
o Functional
o Performance
o Security

4 System Design
• System Model
o Context Diagram
o ER Diagram
o Data Flow Diagram
• User Interface

5 Implementation Details
• Software / Hardware Specifications
6 Outputs and Reports Testing

7 Conclusion

8 Future Scope

9 Bibliography and References

ABSTRACT
The MMS is a system for ensuring high-quality healthcare services and efficient control of
healthcare activities through the computerization of the management of patients' histories and
appointments and their medical records. Healthcare providers will promptly access and update the
information in patients' files; thus, the treatment history and prescriptions are handled online, and
this also conveniently reduces administrative burdens.

The MMS will thus increase patient outcomes with maximum efficiency in healthcare workflows
and, therefore, enhance patient outcomes and optimize healthcare workflows. Its analytics
capabilities help healthcare providers in monitoring performance metrics and areas to improve,
which eventually leads to an effectiveness of a patient-centered healthcare environment.

he foremost goal of MMS is therefore this: timely and accurate access to patient data. The
protection of a secure database will enable healthcare providers to readily assess patient history,
lab results, and treatment plans at a glance. Access consequently means better clinical decision-
making while improving health care teams' communication, leading to improved patient outcomes.

Additional advanced features of the MMS are telemedicine and real-time reporting. These
advanced functionalities extend the reach of healthcare providers to cater to patients outside
offices while allowing remote services. This is important because a medical setup requires
prompt mobilization and response in today's scenario. The system also provides for creating
very detailed reports, which supports regulatory compliance and allows data-driven decision-
making.

In summary, the Medical Management System is one more critical step towards electronic
transformation in healthcare. Efficiency, patient engagement, and safeguarding of data all
make the MMS a valuable component of healthcare services-improving paths that end in better
health outcomes for patients and well-coordinated operations for providers.

INTRODUCTION
 2.1 Motivation

The motivation for developing a medical store management system stems from the critical need to enhance
efficiency, accuracy, and user experience in managing healthcare inventories. By providing administrators
with full control over products—enabling them to add, edit, update, and delete items—the system simplifies
the complex task of inventory management. The use of PHP, MySQL, JavaScript, AJAX, and Bootstrap
ensures a dynamic, user-friendly web application that can be scaled and adapted as needed. This project not
only improves operational efficiency but also supports public health by ensuring that medications are well-
managed and readily available.

2.2 Problem Statement

The lack of an efficient, user-friendly system in medical stores leads to errors in inventory management,
delays, and poor customer service. Current manual or outdated processes struggle with tracking stock,
managing expiration dates, and processing transactions. This creates a need for a web-based medical store
management system to streamline operations, reduce errors, and improve overall efficiency.

2.3 Purpose/objective and goals

1. Implement user-friendly interface
2. Information Accessibility
3. Efficient communication channel

2.4 Literature Survey

Studies on consumer preferences regarding car washing services (e.g., self-service vs. automated, eco-
friendly options).
Factors influencing customer choice, such as convenience, price, and service quality.

SYSTEM ANALYSIS
 3.1 Existing System:

Arrival and Check-In: Customers arrive at the car wash centre and either drive directly to the washing bay or
wait in line if there's a queue. At this stage, they might interact with an attendant who takes their details and
notes any specific services they require.

3.2 Scope and Limitations of existing system:

Scope:

Comprehensive Cleaning Services: Many car washing centres offer a wide range of services beyond basic
exterior washes, including interior cleaning, waxing, polishing, tire shining, and detailing. This provides
customers with options to address various cleaning needs.

Limitations:

1)Environmental Impact: Traditional car washing methods can be resource-intensive and environmentally
harmful due to water consumption, chemical runoff, and energy usage. Addressing these environmental
concerns may require investment in water recycling systems, eco-friendly cleaning products, and energy-
efficient equipment.

2)Seasonal Fluctuations: Demand for car washing services may fluctuate seasonally, with peaks during warmer
months and lulls during inclement weather or winter seasons. This can affect revenue stability and operational
planning.

3)Labor Costs: Labor-intensive cleaning processes and customer interactions contribute to operational costs,
especially if the centre operates with a large workforce. Optimizing labour efficiency while maintaining service
quality is a constant challenge.

4)Equipment Maintenance and Upkeep: Car washing equipment requires regular maintenance and occasional
upgrades to ensure optimal performance and safety. Equipment breakdowns can disrupt operations and lead to
customer dissatisfaction if not promptly addressed.

3.3 Project perspective, features:

The Medical Management System is designed specifically for medical store owners to streamline the
process of adding products to a cart, generating bills, and managing inventory efficiently. It eliminates the
need for manual calculations and inventory tracking, reducing errors and improving accuracy. The system
is web-based, allowing for easy access from any device, and focuses on simplicity and usability for non-
technical users. By automating billing and product management, the system enhances the store's overall
operational efficiency.

Key Features:

1. Cart Management:
o The owner can easily add products to the cart with a simple search or selection.
o Products in the cart can be updated (quantity adjusted) or removed before finalizing the
sale.
2. Product Search and Selection:
o Fast and efficient search options to find products by name, category, or SKU.
o Real-time stock updates to display available quantities during the selection process.
3. Billing and Invoicing:
o Automated calculation of total cost, taxes, and discounts, providing error-free invoices.
o Generation of printable and downloadable bills after finalizing the purchase.
4. Inventory Management:
o Automated inventory updates after every sale, reducing stock manually.
o Alerts for low-stock or expired products to ensure optimal inventory control.
5. Admin Control:
o Only the store owner (admin) has access to the system for adding, editing, and deleting
product information.
o Ability to view and manage transaction histories for audits or financial tracking.
6. User-Friendly Interface:
o A simple and intuitive interface using Bootstrap and AJAX for smooth and fast
interactions.
o Responsive design for access on multiple devices (desktop, tablet, mobile).
o
7. Security:
o Secure login for the store owner to prevent unauthorized access.
o Encrypted data for billing and inventory to ensure confidentiality and data integrity

3.4 Stakeholders

 Project Owner and development team

o Atharva hipparge
o Vipul gaikwad

 End user (external stakeholders)

o Medical shop owners
o Pharmacy
3.5 Requirement analysis:

. Functional Requirements

These define the core functionalities that the system must support.

 User Authentication:
Only the medical store owner (admin) should have access to the system via secure login
credentials.

 Product Management:
The admin must be able to:
o Add new products (name, category, price, stock quantity, expiration date).
o Edit or update existing product details.
o Delete products from the inventory when no longer available or required.

 Cart and Billing:

o The admin can search and add products to the cart.
o The system should automatically calculate the total price, taxes, and apply any available
discounts.
o The admin can update the cart by adjusting quantities or removing items before checkout.
o A bill should be generated upon checkout, including product details, total price, and taxes,
and be available for printing or download.

Reliability:

 The system should be available 24/7 to ensure the medical store owner can access and manage it
without downtime.
 It must have a backup mechanism to ensure that critical data like inventory and transaction records
are not lost.
 SYSTEM DESIGN
4.1 System Model:

4.1.1 Context Diagram

user
Website interaction

admin verification

Customers pays

4.1.2 ER Diagram

4.1.2 Data Flow Diagram

4.2 User Interface:
 IMPLEMENTATION DETAILS

Software/Hardware Specifications:
Processor Intel(R) Core(TM) i5-8365U CPU @ 1.60GHz 1.90 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 5D669540-AB03-425C-AA0C-80AE540F91EA
Product ID 00330-80000-00000-AA261
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Software Specifications:
Creating software specifications for a car washing centre website involves outlining
the features, functionality, and technical requirements necessary to develop the
website. Here's a breakdown:

User Interface (UI):

Clean and intuitive design.

Responsive layout for mobile and desktop.
Easy navigation with clear menu options.
High-resolution images of the car washing centre and services.
Homepage:

Overview of services offered (e.g., exterior wash, interior detailing, waxing).

Prominent call-to-action buttons for scheduling appointments or contacting the
centre.

Testimonials or customer reviews section.

Brief information about the centre’s location, hours of operation, and contact details.
Services Page:
 OUTPUT AND REPORT TESTING

Data Validation test case:

 CONCLUSION

This project has been developed with the sole objective of providing the users with enhanced user experience
by print summary, the development of a car washing centre website offers convenience and accessibility for
customers while driving business growth. With features like online booking, service selection, and promotions,
the website enhances the user experience and fosters customer loyalty. By leveraging technology and user-centric
design, the website becomes a valuable tool for marketing, operations, and customer engagement, ensuring the car
washing centre remains competitive in the digital landscape.

Through the website, customers can easily browse through various car washing packages, select their
preferred services, and book appointments at their convenience. The incorporation of location-based features
helps users find nearby car washing centres or mobile detailing services, while promotions and discounts
incentivize bookings and encourage customer loyalty.
 FUTURE SCOPE

o Integration of IoT and Smart Technology: Incorporating Internet of Things (IoT) devices and smart
technology into car washing operations can streamline processes, improve efficiency, and enhance the
customer experience. For example, automated systems for vehicle tracking, personalized service
recommendations based on vehicle data, and remote monitoring of washing equipment for predictive
maintenance.

o Mobile App Development: Developing a dedicated mobile application for the car washing centre can offer
additional convenience and functionality for users. Features such as mobile booking, digital loyalty programs,
push notifications for promotions, and in-app support can enhance user engagement and loyalty.

o Virtual Reality (VR) and Augmented Reality (AR) Experiences: Implementing VR and AR technologies
on the website or mobile app can provide immersive experiences for users, such as virtual tours of the car
washing facilities, interactive previews of detailing services, or AR simulations demonstrating the effects of
different car care products.
 BIBLIOGRAPHY AND REFERENCES

Websites visited:

Books referred: