Operating Instructions

Air Conditioner
Model No.
Indoor Unit Outdoor Unit
CS-E7NKR CU-E7NKR
CS-E9NKR CU-E9NKR
CS-E12NKR CU-E12NKR
CS-E15NKR CU-E15NKR
CS-E18NKR CU-E18NKR
CS-E21NKR CU-E21NKR
CS-E24NKR CU-E24NKR
CS-E28NKR CU-E28NKR

Before operating the unit, read these operating

instructions thoroughly and keep them for future
reference.

QUICK GUIDE © Panasonic Appliances Air-Conditioning Malaysia

Sdn. Bhd. 2012. Unauthorized copying and distribution
is a violation of law.

F568746
 ENGLISH Thank you for purchasing Panasonic Air Conditioner

TABLE OF CONTENTS
SAFETY PRECAUTIONS 4~5
REMOTE CONTROL 6~8
INDOOR UNIT 9
TROUBLESHOOTING 10
INFORMATION 11
QUICK GUIDE BACK COVER

NOTE : The illustrations in this manual are for explanation purposes only and may differ from the actual unit. They are
subjected to change without notice for future improvement.

2
OPERATION CONDITION
Use this air conditioner under the following temperature range
Indoor
Temperature (°C)
*DBT *WBT
Max. 32 23
COOLING
Min. 16 11
Max. 30 -
HEATING
Min. 16 -

CU-E7NKR, CU-E9NKR, CU-E12NKR, CU-E15NKR, CU-E18NKR, CU-E21NKR, CU-E24NKR

Outdoor
Temperature (°C)
*DBT *WBT
Max. 46 26
COOLING
Min. 5 4
Max. 24 18
HEATING
Min. -15 -16

CU-E28NKR
Outdoor
Temperature (°C)
*DBT *WBT
Max. 46 26
COOLING
Min. 16 11
Max. 24 18
HEATING
Min. -15 -16
* DBT: Dry bulb temperature
* WBT: Wet bulb temperature

3
 SAFETY PRECAUTIONS
To prevent personal injury, injury to others, or property
damage, please comply with the following.
WARNING
Incorrect operation due to failure to follow instructions below
may cause harm or damage, the seriousness of which is
classified as below: INDOOR UNIT AND OUTDOOR UNIT
This appliance is not intended for use by
persons (including children) with reduced
WARNING physical, sensory or mental capabilities, or lack
of experience and knowledge, unless they have
This sign warns of death or serious injury. been given supervision or instruction concerning
use of the appliance by a person responsible for
their safety. Children should be supervised to
ensure that they do not play with the appliance.
CAUTION Please consult authorized dealer or specialist to
clean the internal parts, repair, install, remove
This sign warns of injury or damage to property. and reinstall the unit. Improper installation and
handling will cause leakage, electric shock or
The instructions to be followed are classified by the following fire.
symbols: Confirm to authorized dealer or specialist on
usage of specified refrigerant type. Using of
refrigerant other than the specified type may
cause product damage, burst and injury etc.
Do not install the unit in a potentially explosive
This symbol denotes an action that is PROHIBITED. or flammable atmosphere. Failure to do so could
result in fire.
Do not insert your fingers or other
objects into the air conditioner indoor
or outdoor unit, rotating parts may
cause injury.
These symbols denote an actions that is Do not touch the outdoor unit during lightning, it
COMPULSORY. may cause electric shock.
Do not expose yourself directly to cold air for a
long period to avoid excess cooling.
Do not sit or step on the unit, you may
fall down accidentally.

Indoor REMOTE CONTROL

Unit
Do not allow infants and small children to play
Power with the remote control to prevent them from
Air Inlet Supply accidentally swallowing the batteries.
POWER SUPPLY
Do not use a modified cord,
joint cord, extension cord or
Air Outlet unspecified cord to prevent
Remote overheating and fire.
Control To prevent overheating, fire or electric shock:
Air Inlet • Do not share the same power outlet with other
equipment.
• Do not operate with wet hands.
Air Outlet • Do not over bend the power supply cord.
Outdoor • Do not operate or stop the unit by inserting or
Unit pulling out the power plug.

4
 WARNING CAUTION

POWER SUPPLY INDOOR UNIT AND OUTDOOR UNIT

If the supply cord is damage, it must be replaced Do not wash the indoor unit with water, benzene,
by the manufacturer, its service agent or similarly thinner or scouring powder to avoid damage or
qualified persons in order to avoid a hazard. corrosion at the unit.
It is strongly recommended to be installed Do not use for preservation of precise
with Earth Leakage Circuit Breaker (ELCB) equipment, food, animals, plants, artwork
or Residual Current Device (RCD) to prevent or other objects. This may cause quality
electric shock or fire. deterioration, etc.
To prevent overheating, fire or electric shock: Do not use any combustible equipment in front of
• Insert the power plug properly. the airflow outlet to avoid fire propagation.
• Dust on the power plug should be periodically Do not expose plants or pet directly to airflow to
wiped with a dry cloth. avoid injury, etc.
Stop using the product if any abnormality/failure Do not touch the sharp aluminium fin,
occurs and disconnect the power plug or turn off sharp parts may cause injury.
the power switch and breaker.
(Risk of smoke/fire/electric shock)
Do not switch ON the indoor unit when waxing
Examples of abnormality/failure
the floor. After waxing, aerate the room properly
• The ELCB trips frequently.
before operating the unit.
• Burning smell is observed.
• Abnormal noise or vibration of the unit is Do not install the unit in oily and smoky areas to
observed. prevent damage to the unit.
• Water leaks from the indoor unit. Do not dismantle the unit for cleaning purpose to
• Power cord or plug becomes abnormally hot. avoid injury.
• Fan speed cannot be controlled.
• The unit stops running immediately even if it is Do not step onto an unstable bench when
switched on for operation. cleaning the unit to avoid injury.
• The fan does not stop even if the operation is Do not place a vase or water container on the
stopped. unit. Water may enter the unit and degrade the
Contact your local dealer immediately for insulation. This may cause an electric shock.
maintenance/repair. Do not open window or door for long time during
This equipment must be earthed to prevent COOL/DRY mode operation.
electrical shock or fire. Ensure drainage pipe is connected properly and
keep drainage outlet clear of gutters, containers
Prevent electric shock by switching off the power or does not immersed in water to prevent water
supply and unplug when: leakage.
- Before cleaning or servicing. After a long period of use or use with any
- Extended non-use. combustible equipment, aerate the room
- Abnormally strong lightning activity. regularly.
After a long period of use, make sure the
installation rack does not deteriorate to prevent
the unit from falling down.
REMOTE CONTROL
Do not use rechargeable (Ni-Cd) batteries.
It may damage the remote control.

To prevent malfunction or damage of the remote

control:
• Remove the batteries if the unit is not going to
be used for a long period of time.
• New batteries of the same type must be
inserted following the polarity stated.
POWER SUPPLY
Do not pull the cord to disconnect the plug to
prevent electric shock.

5
 REMOTE CONTROL
Press the remote control’s button

1 TO TURN ON OR OFF THE UNIT POWER

Maximum • Please be aware of the OFF indication on the remote

distance: 8m control display to prevent the unit from starting/stopping
improperly.
Human activity
sensor and 2 TO SET TEMPERATURE
indicator
• Selection range: 16°C ~ 30°C (Not applicable for FAN
Indicator mode).
• Operating the unit within the recommended temperature
(Green) could induce energy saving.
HEAT mode : 20˚C ~ 24˚C.
COOL mode : 26˚C ~ 28˚C.
DRY mode : 1˚C ~ 2˚C lower than room temperature.
POWER (Green) • The set temperature selection range can be customized
according to requirement. Please consult authorized
TIMER (Orange) dealer.
AUTO COMFORT (Green)
3 TO SELECT OPERATION MODE
NANOE-G (Blue)
AUTO mode - For your convenience
POWERFUL (Orange) • During operation mode selection the power indicator
blinks.
QUIET (Green)
• Unit selects operation mode every 10 minutes according
to temperature setting and room temperature.
Sunlight sensor and remote control receiver HEAT mode - To enjoy warm air
• Unit takes a while to warm up. The power indicator blinks
during this operation.
Remote
COOL mode - To enjoy cool air
Control display
• Use curtains to screen off sunlight and outdoor heat to
reduce power consumption during cool mode.
AIR CO
NDITIO
NER DRY mode - To dehumidify the environment
MODE MILD • Unit operates at low fan speed to give a gentle cooling
operation.
DRY

FAN mode - To circulate air in the room

4 TO SELECT FAN SPEED (5 OPTIONS)

ECONAV
I AUTO
1
9 OFF/ON
COMFO
RT FAN SPEED
10
3 M O DE NANOE-
G • For AUTO, the indoor fan speed is automatically adjusted
6 according to the operation mode.
7 MILD DRY
2
POWERF
UL/QUIE
T 5 TO ADJUST AIRFLOW DIRECTION (5 OPTIONS)
8 FAN SPEED
AIR SW
IN G 5
TIMER

ON 4
SET
1 AIR SWING
2
OFF 3
CANCEL

• Keeps the room ventilated.

SET AC
CHECK RC
CLOCK

• In COOL/DRY mode, if AUTO is set, the louver swing

RESET

left/right and up/down automatically.

• In HEAT mode, if AUTO is set, the horizontal louver fix at
predetermined position. The vertical louver swing left/right
after the temperature rises.
6
 Heat Source & Movement Low High Normal None
6 TO PURIFY THE AIR NANOE-G

COOL/DRY Mode +2°C

• Removes/deactivates harmful micro-organisms such as Set Temperature +1°C
viruses, bacteria, etc. -1°C
+1 tap* ≤ Medium
• Can be activated even when the unit is turned off. In this
Set Fan Speed +1 tap Fan
condition, fan speed and air swing cannot be adjusted.
• nanoe-G starts automatically with the unit switched on
OFF/ON HEAT Mode +0.3°C
with . Set Temperature

7 -2°C -2°C
TO IMPROVE HUMIDITY AND MOISTURE LEVEL Set Fan Speed
• This operation reduces air dryness and provides you with
* For first 15 minutes or until set temperature is reached.
a comfortable living environment during COOL mode only.
• When vertical airflow direction is set to AUTO, it stops at • The human activity sensor will also scan for area of heat
lower position to avoid cold air contact. However, you can source and movement in a room.
adjust the louver direction manually. Human activity indicator Heat source & movement
8 At left area of the room
TO SWITCH BETWEEN POWERFUL & QUIET
At right area of the room
POWERFUL/ POWERFUL QUIET NORMAL At centre area or multiple areas
QUIET
of the room.
POWERFUL TO REACH TEMPERATURE POWERFUL • The unit will determine the heat source & movement
QUICKLY hotspot, and automatically adjust horizontal airflow
• This operation stops automatically after direction louver either fix at predetermined position or
4 hours. swing left/right.
Detection area (top view)
QUIET TO ENJOY QUIET QUIET
OPERATION
• This operation reduces airflow noises.
7m
TO MONITOR HUMAN PRESENCE &
9 10 ACTIVITY, SUNLIGHT FOR ENERGY SAVING 120º
& COMFORT • When manual AIR SWING is selected, the ECONAVI
and AUTO COMFORT operation will be cancel.
ECONAVI
To optimize energy • The human activity sensor may not detect moving objects
saving further than 7m away or beyond detection angle.
AUTO • The human activity sensor sensitivity is influenced by
To maximize comfort AUTO COMFORT
COMFORT indoor unit location, movement speed, temperature range,
• When either operation is activated, the unit will start etc.
to initialize for approximately 1 minute. Human activity • The human activity sensor may:
indicator is blinking in sequence. - Mistakenly detects an object with heat source &
• After initialization, the human activity sensor will start movement similar to human, such as pets, etc. as
to detect the level of heat source & movement, the unit human being.
adjusts the temperature and airflow to keep you comfort - Mistakenly detects as non-heat source & movement if
consistently. a person stays motionless for certain period of time.
• During ECONAVI operation, the sunlight sensor
detects sunlight intensity coming through windows and
differentiates between sunny and cloudy/night to further
optimize energy saving by adjusting the temperature.
Ambient condition Cloudy/ Sunny Cloudy/ Sunny
Night Night
COOL/DRY Mode +1°C
Set Temperature
HEAT Mode
-1°C -1°C
Set Temperature
ECONAVI is activated while it is cloudy / night
ECONAVI is activated while it is sunny
• In a room without window or with thick curtain, the
sunlight sensor will judge as cloudy/night.
7
 REMOTE CONTROL
Press and hold for 5 seconds to dim or restore the
11 TO SET THE TIMER
unit’s indicator brightness.
• 2 sets of ON and OFF timers are available to turn ON
Press and hold for approximately 10 seconds to or OFF the unit at different preset time.
12 • Complete below procedures to set each timer:
show temperature setting in °C or °F.
ON Cancel TIMER

13 Press to restore the remote control’s default setting. 1 2

Cancel
OFF SET

14 Not used in normal operations. Set the

Select ON or OFF timer Confirm
time
• Example of application at living room:
Morning: ON at 07:00 (Wake up)
OFF at 08:00 (Out for work)
11 TIMER
Evening: ON at 17:00 (Back home)
ON SET
OFF at 22:00 (Sleep)
1 2 3
12 • To cancel ON or OFF timer, press ON or OFF to
OFF CANCEL

AC RC
select respective or then press CANCEL .
14 SET CHECK CLOCK RESET
13 • If timer is cancelled manually or due to power failure,
you can restore the timer again by pressing ON or
OFF to select respective or then press SET .
• Upcoming timer will be displayed and will be activated
in sequence.
• When ON Timer is set, the unit may start earlier (up
to 35 minutes) before the actual set time in order to
achieve the desired temperature on time.
• Timer operation is based on the clock set in the
remote control and repeats daily once set. For clock
setting, please refer to Remote Control Preparation
on the back cover.

NOTES
AUTO AUTO
NANOE-G POWERFUL/QUIET COMFORT ECONAVI POWERFUL/QUIET COMFORT ECONAVI

, , , , ,
• Can be activated in all modes and can be cancelled by • Cannot be selected at the same time.
pressing the respective button again. • Cannot be activated during “MILD DRY COOLING”
operation is activated.

8
INDOOR UNIT

• Switch off the power supply and unplug before cleaning.

• Do not touch the aluminium fin, sharp parts may cause injury.
CAUTION

CLEANING INSTRUCTIONS HINT

• Do not use benzene, thinner or scouring powder. • To ensure optimal performance of the unit, cleaning
• Use only soap ( pH7) or neutral household detergent. maintenance has to be carried out at regular intervals.
• Do not use water hotter than 40°C. Dirty unit may cause malfunction and you may see error
code “H99”. Please consult authorized dealer.

4 1 5 HUMAN ACTIVITY SENSOR

2
8
• Do not hit or violently press the sensor or
poke it with a sharp object. This can lead to
damage and malfunction.
9 • Do not place large objects near the sensor
and keep away heating units or humidifiers
from the sensor’s detection area. This may
lead to sensor malfunction.
POWER

TIMER
RT
AUTO COMFO
G
NANOE-
FUL
POWER

QUIET

5
10 nanoe-G GENERATOR
7 3
6 • Do not touch during operation.

1 INDOOR UNIT 8 AUTO OFF/ON BUTTON

• Wipe the unit gently with a soft, dry cloth. • Use when remote control is misplaced or a malfunction
occurs.
2 FRONT PANEL
Action Mode
Remove Front Panel Press once. Auto
• Raise and pull to remove the front panel. Press and hold until 1 beep is heard,
• Wash gently and dry. Cooling
then release.
Close Front Panel Press and hold until 1 beep is heard,
then release. Heating
1 2 1 Press again until 2 beeps, then release.
Press the button to turn off.

1 Press down both ends of the front panel to close it. 9 AIR FILTERS
2 Press at center of the front panel to close it securely. • Air filter cleaning is required every two weeks.
(CS-E18NKR, CS-E21NKR, CS-E24NKR, CS-E28NKR) • Wash/rinse the filters gently with water to avoid damage
to the filter surface.
3 SUNLIGHT SENSOR AND REMOTE CONTROL • Dry the filters thoroughly under shade, away from fire or
RECEIVER direct sunlight.
• Replace any damaged filters.
4 ALUMINIUM FIN 10 nanoe-G GENERATOR

5 Clean with dry cotton bud.

HUMAN ACTIVITY SENSOR • nanoe-G generator cleaning is
recommended every 6 months.
6 HORIZONTAL AIRFLOW DIRECTION LOUVER
• Do not adjust by hand.
7 VERTICAL AIRFLOW DIRECTION LOUVER
• Do not adjust by hand.
9
 TROUBLESHOOTING
The following symptoms do not indicate malfunction.
SYMPTOM CAUSE
Mist emerges from indoor unit. ► • Condensation effect due to cooling process.
Water flowing sound during operation. ► • Refrigerant flow inside the unit.
The room has a peculiar odor. ► • This may be due to damp smell emitted by the wall,
carpet, furniture or clothing.
Indoor fan stops occasionally during automatic fan speed ► • This helps to remove the surrounding odours.
setting.
Airflow continues even after operation has stopped. ► • Extraction of remaining heat from the indoor unit
(maximum 30 seconds).
Operation is delayed a few minutes after restarting. ► • The delay is a protection to the unit’s compressor.
Outdoor unit emits water/steam. ► • Condensation or evaporation occurs on pipes.
TIMER indicator is always on. ► • The timer setting repeats daily once set.
POWER indicator blinks during HEAT mode with no warm ► • The unit is in defrost mode (and AIR SWING is set to
air supply (and louver is closed). AUTO).
Indoor fan stops occasionally during heating operation. ► • To avoid unintended cooling effect.
POWER indicator blinks before the unit is switched on. ► • This is a preliminary step in preparation for the operation
when the ON timer has been set.
Cracking sound during operation. ► • Changes of temperature cause the expansion/contraction
of the unit.
2 or more human activity indicator turns on simultaneously. ► • Judgement of heat source and movement area in progress.
POWER indicator blinks 3 seconds ON and 0.5 seconds ► • The unit is in Demand Response Mode.
OFF during operation.

Check the following before calling for servicing.

SYMPTOM CHECK
Heating/Cooling operation is not working efficiently. ► • Set the temperature correctly.
• Close all doors and windows.
• Clean or replace the filters.
• Clear any obstruction at the air inlet and air outlet vents.
Noisy during operation. ► • Check if the unit has been installed at an incline.
• Close the front panel properly.
Remote control does not work. ► • Insert the batteries correctly.
(Display is dim or transmission signal is weak.) • Replace weak batteries.
The unit does not work. ► • Check if the circuit breaker is tripped.
• Check if timers have been set.
The unit does not receive the signal from the remote ► • Make sure the receiver is not obstructed.
control. • Certain fluorescent lights may interfere with signal
transmitter. Please consult authorized dealer.

The unit stops and the TIMER indicator blinks.

Use remote control to retrieve error code.
Press for 5 Press until you hear Note:
1 seconds.
TIMER

ON SET
2 beep sound, then • For certain errors, you
1 2 3 write down the error may restart the unit for
OFF CANCEL code. limited operation with 4
Press for 5
3 seconds to AC RC beeps when operation
quit checking. SET CHECK CLOCK RESET starts.

4 Turn the unit off and reveal the error code to authorized dealer.
10
INFORMATION

FOR SEASONAL INSPECTION AFTER EXTENDED NON SERVICEABLE CRITERIAS

NON-USE TURN OFF POWER SUPPLY AND UNPLUG then
• Checking of remote control batteries. please consult authorized dealer under the following
• No obstruction at air inlet and air outlet vents. conditions:
• Use Auto OFF/ON button to select Cooling/Heating • Abnormal noise during operation.
operation. After 15 minutes of operation, it is normal to • Water/foreign particles have entered the remote
have the following temperature difference between air control.
inlet and air outlet vents: • Water leaks from Indoor unit.
Cooling: ≥ 8°C Heating: ≥ 14°C • Circuit breaker switches off frequently.
• Power cord becomes unnaturally warm.
FOR EXTENDED NON-USE • Switches or buttons are not functioning properly.
• Activate Heat mode for 2~3 hours as an alternative to
remove moisture left in the internal parts thoroughly to
prevent mould growth.
• Turn off the power supply and unplug.
• Remove the remote control batteries.

Information for Users on Collection and Disposal of Old Equipment and used Batteries

[Information on Disposal in other Countries Note for the battery symbol (bottom two
outside the European Union] symbol examples):
These symbols are only valid in the European This symbol might be used in combination with
Union. If you wish to discard these items, a chemical symbol. In this case it complies with
please contact your local authorities or dealer the requirement set by the Directive for the
and ask for the correct method of disposal. chemical involved.
Pb

11
QUICK GUIDE
Remote Control Preparation

1
2
1 Pull out

3 2 Insert AAA or R03 batteries (can be used ~ 1 year)

3 Close the cover

4 5 6
TIMER 4 Press CLOCK
ON SET

1 2 3 5 Set time
OFF CANCEL

AC RC 6 Confirm
SET CHECK CLOCK RESET

AIR CONDITIONER

MILD
MODE DRY

1 MODE

AUTO HEAT COOL

FAN DRY
AUTO

Select the desired mode. ECONAVI OFF/ON COMFORT

NANOE-G
2
1 MODE

2 OFF/ON
MILD DRY

POWERFUL/QUIET

FAN SPEED
AIR SWING

Start/stop the operation. TIMER

ON SET

1 2 3
OFF CANCEL

3
AC RC

SET CHECK CLOCK RESET

TEMP
Select the desired temperature.

Panasonic Corporation
Website: http://panasonic.net/
F568746
Printed in Malaysia FT0412-0