Onboarding Handbook

SAP

Public

Download the latest version of this document.

Content of this Handbook • Frequent Asked Questions

1. Introduction 2. Personas 3. SAP Channels

- Scope of this handbook and how to - Persona cards to find content - Overview of main SAP Channels you
use it relevant to you should know

4. First Steps 5. RISE with SAP 6. Cloud ERP

- Access SAP platforms and content - Introduction to RISE with SAP - SAP S/4HANA Cloud Private Edition
- SAP Enterprise Cloud Services - Getting Started with RISE with SAP roles and responsibilities
- How to learn more - Key capabilities

7. Implement 8. Learning 9. SAP Support

- Enterprise Support enablement - SAP Support Accreditation
- Implementation Checklist
- Licensed content - Support channels
- Best Practices
- Escalation process
- Support and Resources
Disclaimer

The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your
obligation to protect confidential information, this presentation is not subject to your license agreement or any other service or subscription agreement with
SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related document, or to develop or release any
functionality mentioned therein.

This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and functionality
are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this presentation is not a commitment,
promise or legal obligation to deliver any material, code or functionality. This presentation is provided without a warranty of any kind, either express or
implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for
informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if
such damages were caused by SAP’s intentional or gross negligence.

All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers
are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in
making purchasing decisions.
1. Introduction

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

This Introduction section is designed to provide you with a roadmap for navigating this handbook, outlining
the critical resources and support available to ensure a seamless transition and implementation process.
It’s tailored for various SAP roles, ensuring each team member, from IT contacts to support experts, finds
relevant, actionable insights.
IT contact Project lead Training lead Support expert
Introduction and goal of this handbook

Hello there,

Welcome to SAP! Whether you’re just getting started with us or continuing to build on an established connection,
we’re here to support your journey every step of the way.
This handbook will provide you with the essentials for a swift and confident start, equipping you with the
foundational knowledge necessary for a smooth onboarding experience.

Here's what you'll find inside:

• A clear guide to the initial steps post-contract, to begin realizing the value of our partnership immediately.

• An introduction to SAP's channels and processes, so you can navigate our ecosystem with ease.

• Directions to further resources for when you're ready to delve deeper into our solutions.

We're here to build your trust in our SAP solutions right from the start. We're excited about the journey ahead and
the great things we'll achieve together.

Best regards,

SAP Customer Onboarding Team

Public 5
How to use this Handbook? Recommendations

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

IT Contact – Quick Card IT Contact

About this role

The IT Contact serves as the main channel for SAP communications within your
company, managing the reception and dissemination of system information and
credentials.

They are dedicated to comprehensively understanding SAP communications and

ensuring that internal distribution and response protocols are correctly implemented.

Responsible for user access management, they seek clear guidelines on user roles
and authorizations to maintain system security and efficiency.

1. Introduction
To consider
Upon signing your SAP contract, your company designated an IT Contact.
This individual is responsible for receiving all SAP communications, including system
information and credentials. If you're unsure who your IT Contact is, please refer
Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs
to the FAQ section.

INTERNAL
About– SAP
thisOnly
section Relevant for : Common questions Interests
• How to change the IT Contact?
This Introduction section is designed to provide you with a roadmap for navigating this handbook, outlining RISE with SAP
• How to set up the first authorizations and users? First steps Support FAQs
the critical resources and support available to ensure a seamless transition and implementation process.
It’s tailored for various SAP roles, ensuring each team member, from IT contacts to support experts, finds • What to do if we are missing a key communication from SAP?
relevant, actionable insights. (Click to go to each section of this Handbook)
IT contact Project lead Training lead Support expert

INTERNAL – SAP Only 3

In Section 2, "Personas," access role cards and scenarios for

Use the navigation pane for fast access to handbook sections faster information searches. The "Interests" section directs you to
role-relevant areas

Public 6
2. Personas

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

This section provides role-specific Quick Reference Cards to efficiently guide you through SAP tasks.
Tailored to meet the distinct needs of each role, these cards offer direct paths to the information most
relevant to you.
IT contact Project lead Training lead Support expert
 Identifying your User Persona

We've created something special to enhance our support and make sure you get the information you need quickly and effortlessly. Introducing our Quick
Reference Cards: these handy guides are designed specifically for the various roles involved in SAP deployment and management. We understand that every
project is unique, and roles can vary, so these cards are here to help navigate the main tasks and challenges you might face in your SAP journey.

Training lead
IT Contact Dedicated to building your team's SAP
The go-to person for SAP communications in capabilities, the Enablement Lead designs and
your company, responsible for managing the delivers skill-enhancement strategies and
secure flow of critical information and ensuring training, ensuring a smooth and successful SAP
appropriate initial user access rollout

Support expert
Project Implementation lead Your direct link to SAP support, committed to
Steering your project to success. They focus on guiding you through any challenges. They're
meticulous planning, seamless coordination, here to ensure quick problem-solving and
and effective execution, all aligned with your efficient case management, keeping your SAP
business objectives operations running smoothly
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

IT Contact – Quick Card

About this role

The IT Contact serves as the main channel for SAP communications within your
company, managing the reception and dissemination of system information and
credentials.

They are dedicated to comprehensively understanding SAP communications and

ensuring that internal distribution and response protocols are correctly implemented.

Responsible for user access management, they seek clear guidelines on user roles
and authorizations to maintain system security and efficiency.

To consider
Upon signing your SAP contract, your company designated an IT Contact.
This individual is responsible for receiving all SAP communications, including system
information and credentials. If you're unsure who your IT Contact is, please refer
to the FAQ section. IT Contact

Common questions Interests

• How to change the IT Contact?
• How to set up the first authorizations and users? First steps RISE with SAP Support FAQs

• What is the onboarding token?

(Click to go to each section of this Handbook)
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Project lead – Quick Card

About this role

The Project Implementation Lead steers SAP deployment with a focus on strategic
planning, coordination, and execution.

They design the project roadmap, schedule management, and resource allocation,
ensuring project alignment with business objectives. By fostering team collaboration and
effective communication, they navigate challenges, maintain progress, and adjust
strategies to secure project success.

Their leadership is instrumental in achieving timely delivery, budget compliance, and

realizing business goals, while fostering a culture of excellence and innovation.

To consider
This guide outlines essential SAP resources, including solution documentation and
project methodology. It details the SAP Channels, where to find vital documents, and
how to use Enterprise Support value maps for e-learning on project basics. Consider
this a supplement to, not a substitute for, SAP Consulting and Services. Project lead

Common questions Interests

• How to access SAP documentation for solution implementation? SAP Channels First steps RISE with SAP
• What are SAP Best Practices and how to access them?
• How can I find implementation-relevant learning content? Core ERP Implement Learning
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Training lead - Quick Card

About this role

The Training Lead plays a key role in equipping your team for SAP deployment,
focusing on training and knowledge enhancement.

They formulate an integrated training approach, facilitate knowledge sharing,

and provide access to necessary resources. Tasked with identifying and filling skill
gaps through certification and specialized training, they cultivate continuous learning.

Their efforts are vital for ensuring the team's technical competence and deep
commitment to project success.

To consider
SAP serves a wide range of users, each with unique skills and needs. In the 'Interests'
sections , we guide you to the right channels and relevant content.
Be aware, specialized enablement and certifications may need distinct licenses.
Materials needing specific licenses are marked; for any doubts, check with your SAP Training lead
representative.

Common questions Interests

• Where to find additional learning for different RISE with SAP components?
• How can I find implementation-relevant learning content? SAP Channels Learning
• How can I get started with SAP Learning Hub and Enable Now?
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Support expert – Quick Card

About this role
The SAP Support Specialist acts as the primary interface for SAP support within
your organization, championing swift problem resolution and efficient communication
with SAP.

This role orchestrates internal and external support activities, aiming for seamless
cooperation with SAP experts.

Concentrated on utilizing SAP resources for proactive case handling, they strive for
expedited issue resolution and preemptive action, ensuring smooth system
operation and support.

To consider

For your SAP Support needs, there's a dedicated section. Here, you'll learn how to
engage with SAP support and test your knowledge through the SAP Support
Accreditation. Support expert

Common questions Interests

• How to create a case?
• What is the support-related enablement available? Support
• How can I grant access to my partner to manage cases on our behalf?
3. SAP Channels

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Discover SAP's essential resources within this section, serving as your guide to the available channels. It’s
designed to provide a snapshot of each, assisting you in identifying and accessing the most pertinent tools
for your SAP journey.
Project lead Training lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for SAP Channels Ensure you are familiar with all these items

Become familiar with the essential SAP Channels. Pinpoint and mark the ones pertinent to your role.

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 14
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Main Channels

Simplifying our digital customer experience

SAP.com SAP for Me SAP Community

Informative content available to all. Single point of entry for customer Social content to get connected with
Explore all areas of SAP, such as specific data. Get transparency your peers and SAP experts. Search
Support Portal, Help Portal, Trust across your complete SAP Portfolio. questions and answers in the
Center, Products & more. Take action with digital self-services
Community, read the blog post and
for your needs.
connect with experts.

Click here to access Click here to access Click here to access

Public 15
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Channels you must know

Channel (with links) Description

Onboarding Resource Center If you've recently signed a contract with SAP or are about to, start here. This portal offers insights into SAP,
explains the initial steps for your solution, and provides resources for further understanding. Plus, it includes
access to onboarding webinars and recordings.
SAP.com Explore all areas of SAP. The web offers public access to a wide range of SAP content. For personalized content
tailored to your specific needs, use SAP for Me.
Ø SAP Products (public portal) Explore SAP Portfolio, find Product overviews, Product tours and request demos.

Ø SAP Learning (public portal) Find everything you need to learn, innovate, and achieve more with free and premium SAP Learning resources.

Ø SAP Support Portal (public portal) Search for SAP Notes, SAP Knowledge Base Articles, SAP Community content and more.

Ø SAP Trust Center (public portal) Find the information on security, compliance, privacy, agreements, data centers and cloud service performance.

Ø SAP Help Portal (public portal) Find all the official documentation for SAP products.

Ø SAP Communities (public portal) Connect and engage with our community to get answers, discuss best practices, and continually learn more about
SAP solutions.
Ø Find SAP Partners (public portal) SAP partners enable you to identify, build, implement, support, and run the SAP solutions that best fit your
requirements.
SAP for Me (customer-specific portal) Single point of entry for customer specific data. Get transparency across your complete SAP Portfolio. Take
action with digital self-services for your needs.

SAP Activate Roadmap Viewer The purpose of Roadmap Viewer is to provide access to SAP Activate methodology implementation roadmaps.
You’ll find associated activities, deliverables, and tasks.
SAP Road Map Explorer SAP Road Maps support the journey to SAP's future product portfolio and the Intelligent Enterprise. Explore our
road maps to learn more about future solution releases and their capabilities.
Customer Influence and Adoption Influence SAP software development, adopt new innovations early on, and request specific enhancements or
features.
Public 16
4. First steps

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Get started with SAP with a clear outline of your first steps after signing, from system setup to initial
communications
IT contact Project lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for First steps Ensure you are familiar with all these items

Check out the "After Signing Your RISE with SAP Contract" overview for a comprehensive look at key milestones.

After the contract start date, SAP Enterprise Cloud Services will schedule a kick-off session to outline roles, responsibilities, and key topics for
effective collaboration with SAP.

Examine sample emails the IT contact will receive and actions to take if any are missing. Learn about the User onboarding token, which allows
customers to create an additional administrator S-user.

Explore how to begin with SAP for Me and set up initial roles and authorizations. Discover granting partner S-user access for support case
management through the SPU app in SAP for Me!

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 18
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

System Access Only IT Contact entered in SAP Contract can

Process Overview initiate the provisioning process!

Contract Signing SAP Provisioning Activities Customer Activities

• SAP Contract Signed • Provisioning is triggered and e-mails • IT Contact logs onto the systems and
are sent to IT Contact automatically creates additional users
• Customer nominates Technical
on Contract Start Date
Administrator in the Contract (IT • Collaboration with SAP Enterprise
Contact) • IT Contact user is created in the Cloud Services
systems
• SAP Customer Office notified

To change your company's IT Contact, please contact your SAP Account Executive

Public 19
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

What happens after signing your RISE with SAP contract?

Overview of the journey
Milestones

Contract signature Contract start date Committed delivery date S/4 Implementation project System Go-Live
(SAP system) 8 to 12+ months

SAP Enterprise Cloud Services Kick-off

Guidance

Tailored session to clarify roles, responsibilities,

and engaging with SAP throughout your contract

Embedded Launch Activities Onboarding webinars

Tailored sessions on initial actions and next steps Live and recorded sessions to introduce what essential SAP content is
after signing RISE with SAP available for your journey.

Customer completes SAP sends an email to the customer Ongoing partnership with SAP
PPF with CAA role* to deliver the SAP S/4HANA system
(4-5 days after signature)
Tasks

Pre-Provisioning Form Your SAP S/4H ANA system is built by SAP responsibilities are defined in Roles & Responsibilities document
(PPF) is received SAP Enterprise Cloud Services (See ECS R&R)
(3-5 weeks)
Public 20
*Cloud Architect and Advisor (CAA), Partner Cloud Advisor (PCA). Please consult with your sales representative to clarify who is your assigned advisor.
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Cloud Services Responsibilities & Collaboration After contract start, you’ll participate in an SAP Enterprise
Cloud Services Kick-off to clarify roles and responsibilities.
SAP Enterprise Cloud Services provides Technical Managed Services and Infrastructure Services
as stated in your RISE private edition contract. Review the SAP Enterprise Cloud Services Roles and
Responsibilities (R&R) document for your edition to understand your company's responsibilities in
implementing and administering your SAP systems. See examples:

Customer Responsibilities: Advisory & Application

• Application and business process functionality Implementation Management
Services Services
• Support Center / Help Desk
• Connectivity to SAP’s network
• Business Continuity Planning
• User Authorizations
• 3rd Party applications Software and
SAP S/4HANA
• Job Scheduling
Optional CAS services will
Support Private Cloud
allow SAP to handle many
• Instance and Client Strategy additional activities
• Application Transport Management
• Version Upgrade Project Management
Technical Infrastructure
Managed Management
Services

SAP Enterprise Cloud Services Responsibilities:

Most infrastructure and technical administration for SAP applications based on

the applicable SAP Enterprise Cloud Services R&R

Public 21
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

System Access
What our communications look like?

Welcome E-mail SAP S/4HANA Cloud Private Edition SAP Business Technology Platform (BTP)

Send on contract signed date. Sent on planned delivery date when the customer Sent from contract start date if your Solution was
Purely informational. timely provides completed Pre-Provisioning Form entitled to a New SAP BTP Global Account/ Order*.

*Contact your SAP Account Representative if you need to confirm

if your SAP BTP Order was a New Order or an Existing Order.

Public 22
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

System Access
Key considerations

Provisioning e-mails are triggered at Contract start date

Primary communication with the Customer is via e-mail

SAP provisioning process takes the IT Contact (Technical Admin) from the SAP contract order to be the initial administrator

IT Contacts should NOT be the CIO, CEO or Procurement Contact

SAP e-mails are sent from: [email protected] or [email protected]

Make sure your e-mail software doesn’t block these e-mail addresses to avoid going to your SPAM/Junk Mail e-mail. Add them to your safe
sender list or mark as 'Not Spam' in your inbox settings

Public 23
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

User Onboarding Token

Improving your SAP S-user administrator experience

Where to find it?

Check your SAP Sales Order. The Token details should look like this:

What is it?

User Onboarding Token is a digital code found on the sales order

for all cloud products.
Can be used by the customer to create another administrator S-user.
Technical administrator (IT Contact) provided in the Sales Order is
updated and the new user is assigned as a super administrator or
cloud administrator.
This new administrator S-user will receive all authorizations required
How to use it?
to fulfill SAP related tasks on the SAP for Me portal, including:
Know all details about Onboarding Token here.
• Creating additional S-user IDs. Watch the 30 min video to learn more about the full process.
• Maintaining access authorizations for all users.

SAP recommendation
Create at least two additional super administrators who can support
or substitute for the technical administrator as needed.

Public 24
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

System Access
Guidance for troubleshooting issues with IT Contact

Know your IT
Contact? No
Reach CIC, or create a case/incident

Yes
Provisioning e-mail(s)
Change IT received?
Contact? No Yes

Yes
No

After contract
start date Create case/incident
Follow e-mail
Before contract instructions
start date

Use the Onboarding Token from Create a case/incident

your Sales Order to change the (contact your SAP Account System
administrator S-user. Executive) provisioned

Public 25
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP for Me
Comprehensive transparency about your SAP product portfolio through a personalized touchpoint

Cross Capabilities
Receive personalized onboarding and an overview of the portal and its functions. You could also
Home customize the portal to your interests in this area and adapt the language, for example.
Further Information
This section helps you to keep track of your appointments and see release dates, SAP security patch • Say hello to your digital companion and
Calendar days and events for cloud services at a glance. You have the option to customize this area. sign in.

The reporting tool analyses the history of your support-related data, product portfolio and approaching • Don't miss the latest updates on SAP for
Reporting renewals, support contracts, system landscape, cases and more. Me in the SAP Community.
• Receive detailed explanations by
participating in the webcasts.
Functional Dashboards
• Find assistance on our online help page.
Finance & Check your SAP orders, licenses, invoices, consumption and balance statements in the Finance & Legal • Download the mobile app.
Legal section.

Portfolio & Get a comprehensive overview of your products, including road maps and innovations in the Portfolio &
Products Products space.

Services & Check support cases and manage maintenance and support issues for your company in the Services & iOS Android Android
Support Support dashboard. For Chinese
Market

System & Manage your cloud and on-premise systems as well as their status and availability in the System &
Provisioning Provisioning division.

Users &
Keep track of users and contracts and organize them in the Users & Contracts tab.
Contracts

Public 26
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP for Me
Frequently Asked Questions

1. What is SAP for Me? 5. How to log in with my mobile device?

SAP for Me is a license-free central access point and the go-to destination to cover all your SAP Simply scan the QR code.
engagements. The SAP for Me tool allows us to manage our products, support engagements,
and licenses in a simple and effective way.

2. How to log in to SAP for Me? 6. What to do if I have access problem?

Use your S-user ID or the SAP Universal ID to log in to SAP for Me.
For any SAP for Me access issues, visit this page.

3. What authorizations do I need? 7. Congratulations!

Reach out to your S-user administrator and request the most suitable right authorization You now have access to SAP for Me. To learn more about what SAP for Me offer, visit SAP for
according to your role. For more information, see authorization concept. Me – Online Help.

4. What are the highlights?

Manage my contacts à Users & Contacts
Manage my support cases à Services & Support
Manage my systems à System & Provisioning
Manage my orders & licenses à Finance & Legal

Public 27
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

User Setup
Understanding initial access to SAP

S-user ID Authorizations Super Administrator SAP Universal ID

An S-user is a unique identifier Depending on the authorizations A Super Administrator is the SAP Universal ID is a unified
that allows you to log in to your your users can perform different person in your company with the account across SAP portals
SAP product. tasks: create incidents, chat with complete authorization package, allowing you to link all your
technical experts, request this S-user can create new S-user existing S/P-User ID(s), for you to
Your users will need to perform license keys, access the SAP Ids, delete them, and assign switch between them as needed.
various activities on your Support Portal and SAP for Me, authorizations.
solution, the level of access is and many more! Clink in the link to create your
determined by your Super Each company has at least one Universal ID.
Administrator. The authorizations are granted Super Administrator and one
by your Super Administrator. Cloud Super Administrator for
each cloud installation.

More details More details More details More details

Need more guidance? Access the SAP Support Access Guide to complete your user setup and SAP for Me initial access.

Public 28
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

User Setup
Frequently Asked Questions

1. Why do I need an S-user ID? 5. How do I activate my S-user?

S-user ID or Support User Identifier is required to access to SAP support tools such as incident Once receiving your credentials by e-mail, you will need to activate your account and reset
management, product documentation, training course, or software download. default password.

2. Who can create my S-user? 6. What to do if I didn’t receive the registration e-mail?
Usually, one person within your company is automatically assigned as an S-user Administrator. In case you got an S-user ID but didn't receive the registration e-mail - you can e-
If you don't know your SAP S-user administrator, contact SAP Customer Interaction Center. mail [email protected] - they will re-send it. All they need is company name, e-mail of contact
and S-user ID.

3. How does an administrator create my S-user?

Follow the step-by-step instruction “How does an administrator create or delete S-user IDs” 7. What is an SAP Universal ID?
and ”How to add or change S-user ID authorizations”. You will need Cloud Admin access right SAP Universal ID provides a unified account across SAP sites that links all your existing
for your project. company associations known as S-user IDs and allows you to switch between them as
Find additional instructions (e.g. how to copy/clone S-user ID authorizations) here. needed. Click here to create your SAP Universal ID.

4. What does my S-user look like? 8. Congratulations!

Start with the S and followed by a series of numbers. E.g. S0001234567 You now own an S-user ID, the key to the SAP support world. If you need support? Reach
out to SAP Customer Interaction Center.

Public 29
 Please note specific entitlements and details applicable to your organization are as per your contract. For precise entitlements and clarifications, consult
your SAP sales representative

5. About RISE with SAP

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Explore the solution entitlements across RISE with SAP editions in this section, offering a glimpse of the
typical inclusions. For precise details on your specific entitlements, refer to your contract or consult your
SAP sales representative. Additionally, take advantage of e-learning resources for a deeper understanding
of each solution
Project lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for RISE with SAP Ensure you are familiar with all these items

The Onboarding Resource Center provides a complete hub featuring essential materials and webinars to initiate each SAP solution after your
contract is signed. Ensure you know what resources are at your disposal!

Explore the RISE with SAP S/4HANA Cloud Service Description Guide for service details and the Supplement for additional entitlements and
user metrics.

This section offers slides that provide summaries of the diverse RISE components, alongside links for more details. It also includes pertinent e-
learning resources to help you begin exploring the various solutions within RISE with SAP.

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 31
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP

Drive Impactful transformation. Create continuous business value.

The RISE with SAP offering includes an AI-enabled Cloud ERP that’s managed and optimized by SAP.
It provides services and tools built on the SAP clean core principles so you can migrate on-prem systems,
transform business processes, drive continuous innovation, and unlock cloud agility.

Public 32
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Onboarding channels

Solution-Specific Onboarding page Live Webinars Focus Area Relevant for these RISE with
SAP S/4HANA Cloud Private
Editions *
SAP S/4HANA Cloud Private Edition Register here Cloud ERP implementation • All RISE Editions
essentials
SAP Signavio Register here Business Process • Premium
Optimization • Premium plus
• Private Tailored Option
SAP Business Technology Platform Register here SAP BTP essentials • If you have BTP CPEA
credits
SAP Build Register here Extension, integration and • Premium
automation • Premium plus
SAP Datasphere Register here Data • Premium plus

SAP Analytics Cloud Register here Analytics • Premium plus

Access RISE Onboarding content here

The Onboarding Resource Center offers a comprehensive one-stop-shop with key materials and onboarding webinars for kickstarting
each SAP solution post-contract signing.

Public 33
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP S/4HANA Cloud, private edition

Understand your RISE with SAP entitlements

RISE with SAP S/4HANA Cloud Service Description Guide

Outlines the features, scope, and responsibilities associated with the RISE
with SAP S/4HANA Cloud service.

RISE with SAP S/4HANA Cloud Supplement

This document describes the additional entitlements on top of the SAP
S/4HANA Cloud system as part of the base, premium and premium plus
options and the user metrics.

Refer to these documents for an accurate understanding of your entitlements. Should you have any questions, please consult with your SAP sales representative.

Public 34
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Overview of all components in

RISE with SAP
Please refer to the Supplement for details on the entitlements included in your RISE with SAP edition. In this section, we’re giving you a broad overview of the
components available across the various editions. For clarity on the entitlements specific to your contract, your account executive is ready to assist you.
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Improve Your Business Processes Continuously

Analyze, automate, and adapt to ever-changing needs Requires specific license

Process transformation Gain process transparency to optimize or

Analyze and optimize redesign your process landscape.
processes
Learn more

Build process Increase the automation level throughout your

1. Analyze automation ERP processes to free your business users
Automate in every part of from manual, repetitive tasks.
2. Automate your business Learn more

Build apps Create upgrade-proof cloud apps without

SAP Signavio Extend functionality with code to improve productivity
your own cloud apps
and SAP BTP Learn more

3. Extend Create a datasphere Deliver seamless and scalable access to all

5. Accelerate Connect business data your mission-critical business data, from both
SAP and third-party sources
Learn more

4. Connect Premium AI Enhance your SAP solutions with relevant,

Accelerate processes reliable, and responsible AI tools.
with intelligence
Learn more

Public 36
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Transform Your Business Processes

Gain the visibility needed to automate and innovate effectively Requires specific license

Co-create your future Improve your business

processes continuously
• Collaborate with your team on • Provide full transparency over your
improving and reinventing your processes and who is responsible
processes using a single for which task.
source of truth.
• Engage all stakeholders and create a
• Model, design, document all steps. culture of constant optimization.

Identify and remove

bottlenecks
• Gain instant insights into your
current process performance to
understand where to transform.

• Leverage recommendations to
understand how to transform.

Public 37
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs
BACK
Accelerate your S/4HANA journey with SAP Business Technology Platform
Integrate Processes Across the Landscape Requires specific license
Accelerate integrations across SAP and 3rd party solutions with 2000+
pre-built integrations and reduced TCO

Enhance Security & User Governance

What are Cloud Platform Enterprise
Coordinate access and user governance across applications
direct or through a proxy
Agreement Credits (CPEA)?
• Cloud credits entitle you to flexible usage of all
Automate & Optimize Processes consumption-based services
Automate repetitive tasks with over 150+ pre-built RPA bots • No need to define which services you will use
and use Low Code tools to digitize paper based processes • Flexibility to turn on/off and switch between
services
• Service usage is “debited” from the cloud
Extend the Scope
SAP Agile platform to build SAP S/4HANA extensions &
credits. Excess usage (“overage”) is invoiced
• Unused cloud credits expire at the end of the
S/4HANA support new business models to meet emerging needs
and differentiate from the competition
phase and contract year

Extend the Reach

Support B2E and B2B scenario by making your SAP SAP BTP Best Practices Guide for RISE
S/4HANA processes accessible from the Internet Transformations
• Future Ready Enterprise Best Practice Guide for
Deliver Real-Time Insights
RISE Transformation provides the
Combine data from SAP S/4HANA and third-party sources to
recommendations and best practices to adopt
deliver real-time, actionable insights
when planning your RISE with SAP
transformation journey
Mobilize Processes
Enable users to complete their SAP S/4HANA business processes
using mobile devices
Public 38
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Create Your Own Apps and Automate Processes

Extend your existing enterprise solutions easily Requires specific license

Automate processes Compose apps Design business sites

SAP Build Process Automation SAP Build Apps SAP Build Work Zone
BUILD VISUALLY
INTEGRATE SEAMLESSLY
COLLABORATE SECURELY

SAP Business Technology Platform

1 2 3
Empower business users and scale Keep the core clean – Extend and Visualize and continuously enhance processes
development – Automate daily tasks automate beyond SAP S/4HANA in-app Work collaboratively, get process improvement
with low-code functionality development capabilities recommendations; further enhance with SAP Signavio

Public 39
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Unleash Your Business Data

Leverage your data – from every source Requires specific license

Benefits
SAP Datasphere
• Simplify the ever-growing data landscape
SAP Datasphere is a comprehensive Integrate your data and AI platforms to deliver data in
service to deliver seamless and Business Business business terms from multiple systems and locations.
scalable access to mission-critical data data
business data beyond ERP. • Implement self-service data access to trusted business
Core data
ERP Provide governed self-service access to data products in
Access authoritative data data business-friendly terms.

• Facilitate real-time data access to support

Enrich all data projects Business Business your business
data data Support operational applications with insights and
Simplify the data analytics across hybrid and multi-cloud environments.
landscape IT Governance • Security • Trust • Accelerate trusted decisions
Deliver centralized governance, privacy, and compliance
for every data professional, across all data sources.
SAP data 3rd party application data

* Note: This is current state of planning and may be changed by SAP at any time without notice.
Public **Source: SAP Value Engineering 40
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Datasphere
RISE with SAP S/4HANA Cloud Private Edition premium plus Requires specific license

What’s in Premium Plus?

Your SAP Datasphere RISE premium plus grants you monthly Capacity Units (CU) hosted on the SAP BTP Cockpit, which partially offset your SAP Datasphere tenant costs. "Capacity
Unit" is a ratio of services consumed via the Cloud Service and is calculated as set forth in the respective Product Supplement, Service Description Guide or Service Use Description .The
extent of coverage is contract-specific; RISE generally covers only a portion of the fee, but you can use available BTP CPEA credits for extra offsets.

Note that unused CUs aren't cumulative. See the Supplement for more details. To size your tenant's resources, such as storage and compute, use this calculator.
Refer to "Getting Started with SAP Datasphere" for guidance on user management, navigation, and logging procedures.

Target audience: Data experts, implementation roles

About Documentation eLearning

Boost your ERP transformation by enabling data
professionals to grant smooth access to important Consult the Help Portal for comprehensive insights into Ø For developers, consultants and admins,
business data. Ensuring consistency and logic across SAP Datasphere's features, components, workflows, discover the options to integrate, model and manage
the data landscape while keeping a clean ERP core. administration, security, and integration. relevant business data: Exploring SAP Datasphere.
Explore more onboarding resources here.

This guide outlines key SAP Datasphere features in RISE with SAP S/4HANA Cloud, private edition, premium plus. Verify details in your contract.

Public 41
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Measure, Report, and Accelerate Your Path to Sustainability

Establish a green ledger – and enable sustainable, profitable business models Requires specific license

SAP Sustainability Control Tower SAP Sustainability Footprint Management

Automated, auditable, and Carbon accounting software

compliant Environmental, that calculates the carbon
Social and Governance (ESG) footprint of your business and
reporting, with accurate data products, providing insights
and insights to embed that enable you to drive
sustainability into core decarbonization across your
business processes value chain

Standard semantic frameworks supported: Sustainability frameworks and databases (excerpt):

Record: Create accurate ESG factors from actual data instead of Record: Easily leverage existing data from SAP S/4HANA Cloud, third-
averages. parties, suppliers, and facility energy flows for data acquisition and
Report: Generate audit-ready ESG metrics for regulatory compliance footprint distribution.
and stakeholder confidence. Report: Get auditable corporate and product carbon footprints at scale
Act: Utilize actionable insights for future planning, set targets, and and assess your sustainability footprint.
uncover new profitable and sustainable business model opportunities. Act: Make informed decisions on reduction targets for Scopes 1, 2 and 3,
and generate analytical insights from carbon footprint data.

Public 42
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Sustainability Footprint Management

RISE with SAP S/4HANA Cloud Private Edition premium plus Requires specific license

What’s in Premium Plus?

Your SAP Sustainability Footprint Management RISE premium plus entitlement allows 50,000 Records. Each Record represents a unique data object, and you have the flexibility to use
them anytime within a one-year period (See Supplement 1 and Supplement 2).
You can create extra sub-accounts, known as sub-tenants, within your primary account. However, the total number of Records used across all these accounts must not exceed your
subscription limit.

Ø See the Initial Setup document. See the Integration guide.

Target audience: System Administrators

About Documentation eLearning

Effectively record, report, and act on carbon footprints Ø For Implementation roles, learn to calculate,
to drive decarbonization across your value chain. Visit the Help Portal for in-depth information on the
manage, and reduce the carbon footprint of your
Feature Scope Description, Setup Guide, Integration
Introducing SAP Product Footprint Management | products and value chains: Taking Action on Climate
Ø Guide, Use Information, and other topics.
SAP Community Call Change with SAP Sustainability Footprint Management.

This guide outlines key SAP Sustainability Footprint Management features in RISE with SAP S/4HANA Cloud, private edition, premium plus. Verify details in your contract.

Public 43
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Sustainability Control Tower

RISE with SAP S/4HANA Cloud Private Edition premium plus Requires specific license

What’s in Premium Plus?

Your Sustainability Control Tower RISE premium plus entitlement allows 1,000,000 records, each defined as an individual data object via the Cloud Service (see Supplement).
Mandatory subscription to SAP Sustainability Control Tower is facilitated through the SAP BTP cockpit (refer to Initial Setup for details).

For communication with SAP S/4HANA, specific destinations must be configured in your SAP BTP subaccount. Detailed steps are in the Integration documentation.

Target audience: System Administrators

About Documentation eLearning

Automated, auditable ESG (Environmental, Social, Governance)
reporting with precise data and insights for integrating Ø For Admin users, learn how to set up and monitor:
Visit the Help Portal for detailed insights on the Feature Administering Sustainability Control Tower.
sustainability into fundamental business operations.
Scope Description, Setup Guide, Security Guide, and
User Information. Ø For Business users, learn about sustainable metrics
Ø Holistic Steering and Reporting with SAP Sustainability and ambitions: Setting ESG Targets, Monitoring
Control Tower | SAP Community Call Progress, and Targeting Actions.

This guide outlines key SAP Sustainability Control Tower features in RISE with SAP S/4HANA Cloud, private edition, premium plus. Verify details in your contract.

Public 44
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Today, SAP offers a large catalogue of AI-powered scenarios across all business functions

Supply Customer Human IT and

Finance Procurement
Chain Experience Resources Cross-Function

§ Tax Compliance § Stock in transit § Predicted delivery § Guided buying § Skill and career path § Joule
processing recommendations
§ Cash Application § Visual Inspection § Sourcing item and supply § Process automation
§ Discount prediction § Learning
§ Intelligent accrual § Demand forecasting & § Business rule mining
recommendations recommendations
sensing § Material group
§ Travel expense auditing § Intrusion detection
§ Intelligent sales execution recommendations § Job analyzer
§ Project-cost prediction
§ Travel expense
§ Relationship intelligence § Invoice object
verification § Predicted delivery
recommendations
processing § Sales route optimization
§ Invoice processing
§ Job matching for
§ Demand-driven § Sales order automation
§ Business Integrity contingent workforce
replenishment
screening § Opportunity scoring
§ Resume ranking for
§ Forward scheduling
§ Goods and invoice § Customer insights contingent workforce
receipt matching § Field service scheduling
§ Guided selling § O’Net labelling
§ Intercompany matching & § Asset prediction &
§ Lead scoring
reconciliation optimization
§ Product
§ Mobile expense entry § Slow-moving materials
recommendations
prediction

…Find out more on SAP Business AI

Public 45
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP AI
RISE with SAP S/4HANA Cloud Private Edition premium plus Requires specific license

What’s in Premium Plus?

With the RISE premium plus package, customers receive "AI capacity units" to efficiently use generative AI features in SAP Cloud applications. The specific quantity of these units is
determined per contract. This approach manages resource-intensive AI models, simplifying various operations. Tools on SAP BTP also support refactoring of legacy code. Also, a
generative AI control plane will be introduced, improving management of large language models.

Planned Availability: Q2 2024

Target audience: Business process experts, innovation leads

About Documentation eLearning

SAP provides AI that's seamlessly integrated into our
Learn how SAP AI is built for business. Discover how to Ø Learn how to use SAP AI Core to handle the
business apps. We prioritize data privacy and
accelerate your AI journey with RISE with SAP with the execution and operation of your artificial intelligence
cybersecurity. By combining generative AI with business
Generative AI Infographic, SAP AI Community and assets: Learning how to use the SAP AI Core service
data, we use advanced models on SAP BTP to make AI
Roadmap Explorer. on SAP Business Technology Platform.
more adaptable and user-friendly.

This guide outlines key SAP Business Network Supplier Portal features in RISE with SAP S/4HANA Cloud, private edition, premium plus. Verify details in your contract.

Public 46
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Requires specific license

Create a networked ERP with a SAP Business Network that simplifies spend
compliance by enabling close collaboration with a broad network of suppliers as
well as automating procurement and invoice transactions.

The network allows for real-time

You information sharing and document Your Suppliers
collaboration

SAP Business
Network
Purchase Order
Purchase Order Confirmation
Advanced Shipping Notification
Goods Receipt
Invoice
Invoice Status Update
Service Entry Sheet
Payment Remittance

Want to know more? Check the Additional Information.

© 2022 SAP SE or an SAP affiliate company. All rights reserved. | Public
Public 47
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

How to get started with SAP Business Network?

RISE with SAP S/4HANA Cloud Private Edition premium plus Requires specific license

What’s in Premium Plus?

Your RISE premium plus package for the SAP Business Network comes with 100,000 documents, integration services for SAP S/4HANA Cloud private edition, and supplier enablement
advisory. Types of documents covered include Purchase Orders, Fulfilment steps in the Order-to-Invoice process, Invoices, Payment Remittances, and Services-related orders and
statuses. More details can be found in the Supplement.

The supplier enablement advisory provides you or your partner with the tools and framework to onboard suppliers for transactions via the SAP Business Network. Note that these
services are limited to the initial subscription term.
Target audience: Procurement, Finance and IT roles

Learn Watch Discover Request

Learn more here how SAP See how SAP Business Network Access eLearning content which Request SAP Business Network
Business Network offers a better covers your company’s end-to-end provides an introduction and to the core
here.
way to collaborate with your purchase-to-pay process and can buyer and supplier functionality for SAP
trading partners and navigate the be connected to any ERP system. Business Network. It doesn’t take more than few
networked economy. minutes!
Refer to the Help Portal for a detailed
overview of the solution.

Public 48
Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Additional learning for components of

RISE with SAP
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Learn more about SAP solutions 1/2

Solution Area Topic Learning value

This course is for developers, consultants, and administrators. Learn to integrate and manage SAP and
• SAP Datasphere
non-SAP data seamlessly, preserving full context to simplify your data landscape.
This course provides IT administrators with essential insights into SAP's Digital Experience services on SAP
• SAP Build Work Zone BTP. Learn about architecture, setup, and deployment to effectively implement and administer SAP Build
Work Zone.
This course highlights SAP Mobile Start as the primary entry point for mobile SAP solutions. Learn how to
SAP Business • SAP Mobile on SAP Build Work Zone
set up and integrate SAP Mobile Start with SAP S/4HANA on SAP Build Work Zone.
Technology Platform
Explore advanced process-building features through hands-on tutorials. Harness the power of APIs and
• SAP Build Process Automation streamline workflows with integrated tools to transform your process management and elevate your
automation capabilities.
Gain insights into creating extensions for SAP S/4HANA using SAP Build Apps. This course is designed for
• SAP Build Apps developers and business users to enhance the SAP S/4HANA system through key user extensibility and
applications on SAP BTP.
Dive into SAP's eLearning module on the Sustainability Control Tower. Learn to set up and monitor your
• SAP Sustainability Control Tower
organization's sustainability trajectory effectively.
• Setting ESG Targets, Monitoring Progress,
Gain detailed insights into sustainability ambitions and effective change management. Equip your business
and Targeting Actions with SAP
SAP Sustainability Sustainability Control Tower
with the tools needed for meaningful sustainability progress.

This course guides you through using SAP's system to calculate, manage, and reduce the carbon footprint
• SAP Sustainability Footprint Management of products and value chains. Dive deep into its capabilities and harness the tools to transparently address
and lower carbon emissions in business operations.

Public 50
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Learn more about SAP solutions 2/2

Solution Area Topic Learning value
Learn to perform selected business processes in Financial Accounting, Management Accounting, and
• Overview of Financials in SAP S/4HANA
Treasury Management. Understand and describe the integration between these areas.
• Cash Management and Receivables Discover SAP S/4HANA's finance processes through practical exercises and demos. Learn automation
Management across record-to-report, accounts payable, accounts receivable, and asset accounting for all
oCFO Solutions deployment types.
• Group Reporting and Group Reporting Data Learn to use SAP S/4HANA Cloud for Group Reporting, including consolidation and analysis. By the end
Collection of the course, you'll manage consolidation and analyse consolidated data using standard tools.
• SAP Analytics Cloud Planning This course introduces the capabilities of SAP Analytics Cloud. Upon completion, business users will
grasp the basics of all its features.

This course provides a high-level overview of core buyer and supplier functions in SAP Business
SAP Business Network • SAP Supplier Portal for Procurement
Network. Gain a firm understanding of its value in digitizing transactions.

Public 51
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Signavio Resources Learning Index

Know more about the solution!

Find all necessary resources to

Access free e-learning to get started
successfully begin or continue your
with your SAP Signavio solutions
process transformation

Onboarding Resource Center SAP Signavio e-Learning

Connect with other SAP Signavio Attain your transformation goals with
users of experts, find blog posts and a guided approach to adopting and
ask your questions to the community utilizing your SAP Signavio solutions

SAP Signavio Community SAP Signavio Value Maps

Public 52
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Get started with the SAP Business Technology Platform Learning Index

Access the SAP BTP Cockpit and know more about the solution!

Familiarize yourself with the

Get started with SAP Business
foundational topics you’ll need to
Technology Platform, the foundation for
setup and get started with in your SAP
the intelligent enterprise.
BTP Cockpit.

Onboarding Resource Center SAP Build e-Learning

BTP Cockpit videos

Initial Access Assigning Entitlements Subaccount creation

Public 53
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Finance eLearnings for Business Users Learning Index

Overview of Financials in SAP Financial Accounting Overview Exploring SAP Analytics Cloud Performing Consolidation with
S/4HANA in SAP S/4HANA SAP S/4HANA Cloud for Group
reporting
This learning journey will guide you As a newcomer to finance business After completing this learning This learning journey will help you
through core financial concepts processes on SAP S/4HANA, you journey, business users and data use SAP S/4HANA Cloud for group
and business processes in SAP will learn about the different parts analysts will be able to navigate in reporting to perform consolidation
S/4HANA for Financial Accounting, of Financial Accounting, utilizing SAP Analytics Cloud, differentiate and analyze the consolidated
Management Accounting, and many demos and exercises between the features and values
Treasury Management components, and complete basic
tasks in the system

Acces here Access here Access here Access here

Public 54
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Build Apps Learning Index

Discover the 'Extending SAP S/4HANA with SAP Build Apps and Key User Extensibility' course. This learning journey offers insights on creating extensions
using SAP Build Apps tailored for SAP S/4HANA and its key user extensibility. Developers and business users will gain proficiency in enhancing the SAP
S/4HANA system through applications on SAP BTP.

SAP Learning Journeys

Build the skills you need, for free
and at your own pace.

Learn more

Public 55
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Build Process Automation Learning Index

Explore SAP Build Process Automation to harness advanced process-building features. Dive into hands-on tutorials, unlock the power of APIs, and streamline
your workflows with integrated tools. Transform the way you manage processes and elevate your automation game.

SAP Learning Journeys

Build the skills you need, for free
and at your own pace.

Learn more

Public 56
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Build Work Zone Learning Index

Dive into the 'Implementing and Administering SAP Build Work Zone' to grasp SAP's 'Digital Experience services' on SAP BTP. It provides IT administrators
with key insights on architecture, setup, and deployment. Furthermore, explore 'Setting up SAP Mobile Start with SAP S/4HANA on SAP Build Work Zone’,
highlighting SAP Mobile Start as the main entry for mobile SAP solutions.

Learn more

Learn more
SAP Learning Journeys
Build the skills you need, for free and at your own pace.

Public 57
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Datashphere Learning Index

Delve into SAP Datasphere's capabilities, a tool that harmonizes business data across the enterprise. By consolidating data integration, cataloging, and
warehousing, it simplifies your data landscape. Learn how to seamlessly integrate and manage both SAP and non-SAP data while preserving its full context
and meaning. Designed for developers, consultants, and administrators, this journey provides key insights into optimizing data management and integration.

SAP Learning Journeys

Build the skills you need, for free
and at your own pace.

Learn more

Public 58
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Sustainability Control Tower Learning Index

Dive into SAP's eLearning modules on the Sustainability Control Tower. Begin with "Administering Sustainability Control Tower" to set up and monitor your
organization's sustainability trajectory. Progress to "Setting ESG Targets, Monitoring Progress, and Targeting Actions" for detailed insights on
sustainability ambitions and effective change management. Equip your business with the tools for meaningful sustainability progress.

Learn more

SAP Learning Journeys Learn more

Build the skills you need, for free and at your own pace.

Public 59
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Sustainability Footprint Management Learning Index

The "Taking Action on Climate Change with SAP Sustainability Footprint Management" eLearning course guides you through using SAP's system to
calculate, manage, and diminish the carbon footprint of products and value chains. Dive deep into its capabilities and mechanisms, and harness the tools to
transparently address and reduce carbon emissions in business operations.

SAP Learning Journeys

Build the skills you need, for free
and at your own pace.

Learn more

Public 60
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning: SAP Business Network Learning Index

The "Discovering SAP Business Network" eLearning course provides an introduction and high-level overview of core buyer and supplier functionality for
SAP Business Network. After completing this Learning Journey you will have a firm understanding of the SAP Business Network and its value in digitizing the
transaction process.

SAP Learning Journeys

Build the skills you need, for free
and at your own pace.

Learn more

Public 61
6. About SAP S/4HANA
Cloud Private Edition

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Gain insights into key aspects of the SAP S/4HANA Cloud Private Edition in this section.

Project lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for SAP S/4HANA Cloud Ensure you are familiar with all these items
Private Edition

The Feature Scope Description shows you provided features of the solution and product documentation

Review the SAP Enterprise Cloud Services Roles and Responsibilities (R&R) document for your edition to understand your company's
responsibilities in implementing and administering your SAP systems

If you need to activate add-ons in your system, discover how to effectively use SAP solution add-ons for SAP S/4HANA Cloud Private Edition
with a step-by-step guide for getting started

Review SAP S/4HANA Release & Maintenance Strategy for a comprehensive view of SAP's approach to standard software releases and
maintenance

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 63
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

• Intelligent, sustainable Enterprise Resource Planning & Operation

SAP S/4HAN Cloud,• private

Fully integrated edition
and comprehensive Enterprise Management
• ‘Out-of-the box’ functionality for every line of business
Solution Deep Dive • Additional configuration and integration options
(also applies for SAP S/4HANA) • Migration path for existing SAP customers
• A vibrant global partner ecosystem

Public

Want to know more? Check the additional Information.

Public 64
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP S/4HANA Cloud Private Edition: Feature scope description

Modular Application Portfolio (MAP) Download

Procurement Supply Chain Manufacturing Sales Service

Modular Cloud
LoB Solutions

• Guided buying • Integrated business planning • Digital manufacturing • E-Commerce • Service cloud
• Supplier management • Global batch traceability • Sales automation • Field service management
• Business network • Logistics business network • Customer data • Customer relationship management
• Transportation management • Marketing

Business operations
• Extended warehouse management • Customer service
• Advanced warehousing • Ext. Production planning & scheduling
SAP S/4HANA
LoB Solutions

• Central procurement
• Sourcing and contract (extended) • Advanced transportation • Ext. prod. engineering & operations
$
• Advanced order promising • Environment, health, and safety
• Service parts distribution
• Operational procurement • Inventory • Production engineering • Order and contract management • Service master data and agreement
• Sourcing and contract • Warehousing • Production planning • Sales force support • Service operations and processes
• Delivery and transportation • Production operations/options • Solution Business Management • Service parts management
SAP S/4HANA Cloud

• Supplier management
Core Enterprise Management

• Procurement analytics • Order promising • Quality management

Private Edition

• Invoice management • Logistics cross topics • Manufacturing insights

• Circular economy logistics

• Accounting and financial close • Enterprise portfolio and • Maintenance management • Time sheet management
• Financial operations project management • Organizational structure management • Application lifecycle management
• Intelligent business processes
• Cost mgmt. and profitability analysis • Travel management
• Enterprise risk and compliance • Business technology platform
• Extensibility framework
• Sustainability solutions
• Adv. accounting, financial close • Extended enterprise portfolio • Resource scheduling • HR administration

Enabling functions
• Industry specifics
• Adv. financial operations and project management • Spatial asset management • Time management
SAP S/4HANA
LoB Solutions

• Treasury management • Product lifecycle management (linear asset management) • Payroll, reimbursement and rewarding
$
• Commodity management • Product compliance • Talent mgmt. and learning management
• Real estate management • HR strategy and planning
• Subscription billing and revenue mgmt.
• Governance, risk, and compliance • Enterprise product development • Asset performance management • Core human resources and payroll
• Collaborative project management • Time and attendance management
Modular Cloud

• Multi-Bank connectivity • Mobile asset management

LoB Solutions

• Cash application • Spatial asset mgmt. (geo framework) • Talent management

• Analytics cloud for planning • Asset collaboration • Human capital analytics

Finance R&D Asset Management Human Resources Cross-topic

Public $ Additional license required | Additional license and implementation required 65

 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Adapt to Dynamic Markets with Enhanced oCFO Solutions *Requires specific license
Create a more agile, resilient, and sustainable finance function

Companies benefit from embedded finance

Cash management Get real-time cash visibility and payment
processes that deliver: Centralize cash operations traceability for fast analysis and actions.
Learn more

2-5% reduced
days sales Receivables Accelerate cash collections and dispute
management resolution; create adaptive credit processes.
outstanding
Improve working capital
Learn more
20-40% less
audit costs
50% faster Group reporting Streamline financial consolidation and unify
oCFO consolidation Report with confidence operational and group reporting.
solutions in
RISE with SAP Group reporting Collect non-financial and non-ERP data
data collection quickly and with easy auditability.
Improve data quality
50% higher Learn more
collectible ARs
2-20% reduced
total cost of Analytics cloud for Deliver smart planning that combines
finance planning predictive and real-time insights.
Forecast with precision
Learn more

Public 66
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

E-Learning for SAP Solution Add-ons

SAP S/4HANA Cloud Private Edition

SAP S/4HANA Cloud solution add-ons are installed and activated on

Add-ons bring industry-specific features, specialized functions, and
top of the core SAP S/4HANA Cloud system, allowing you to extend its
additional business processes to address your unique requirements.
functionality and enhance its solution capabilities.

Learn how to efficiently utilize these SAP solution add-ons for SAP S/4HANA Cloud Private Edition following a
step-by-step approach to help you get started:
Finance
• SAP S/4HANA Cloud Private Edition, contract, lease and real estate management
• SAP S/4HANA Cloud Private Edition, advanced payment management
• SAP S/4HANA Cloud Private Edition, group reporting
• SAP S/4HANA Cloud Private Edition, treasury and risk management
• SAP S/4HANA Cloud Private Edition, cash management
• SAP S/4HANA Cloud Private Edition, receivables management

E-Learning Supply
• SAP S/4HANA Cloud Private Edition, advanced available-to-promise
• SAP S/4HANA Cloud Private Edition, transportation management
• SAP S/4HANA Cloud Private Edition, supply chain for extended warehouse management

Note: To access this learning asset, a one-time registration to SAP Learning Hub, edition for SAP Enterprise Support is required per S-user ID. A detailed step-by-step guide for the one-time registration can be found here.

Public 67
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Cloud Services Responsibilities & Collaboration After contract start, you’ll participate in an SAP Enterprise
Cloud Services Kick-off to clarify roles and responsibilities.c
SAP Enterprise Cloud Services provides Technical Managed Services and Infrastructure Services
as stated in your RISE private edition contract. Review the SAP Enterprise Cloud Services Roles and
Responsibilities (R&R) document for your edition to understand your company's responsibilities in
implementing and administering your SAP systems. See examples:

Customer Responsibilities: Advisory & Application

• Application and business process functionality Implementation Management
Services Services
• Support Center / Help Desk
• Connectivity to SAP’s network
• Business Continuity Planning
• User Authorizations
• 3rd Party applications Software and
SAP S/4HANA
• Job Scheduling
Optional CAS services will
Support Private Cloud
allow SAP to handle many
• Instance and Client Strategy additional activities
• Application Transport Management
• Version Upgrade Project Management
Technical Infrastructure
Managed Management
Services

SAP Enterprise Cloud Services Responsibilities:

Most infrastructure and technical administration for SAP applications based on

the applicable SAP Enterprise Cloud Services R&R

Public 68
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP S/4HANA: Release Maintenance Strategy 2023

New SAP S/4HANA Release & Maintenance Strategy | SAP News
Executive Summary

[1] SAP S/4HANA 2022 with RTC on October 12th, 2022, stays with the current Release Strategy 1+4 (1 year innovation line, 4 years standard maintenance line)
[2] Starting with SAP S/4HANA 2023, the innovation line will be extended to 2 years with an additional maintenance line of 5 years (2+5)
[3] For the 3 releases 1709, 1809, 1909 the extended Maintenance will end in 2025
[4] During the innovations line, SAP will continue to deliver innovations in 3 Feature Package Stacks (FPS) in 2 years
[5] Release Naming convention: [YYYY] (e.g., 2022) for SAP S/4HANA and SAP S/4HANA Cloud, private edition, [YYMM] (e.g., 2208) for SAP S/4HANA Cloud, public edition
[6] SAP will continue to support SAP S/4HANA until 2040
=> all customers can adopt SAP S/4HANA Innovations at their own pace (no customer has a disadvantage compared to the previous [1+4] strategy)

2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 … 2040

1709 Extended Maintenance

1809 Ext. Maintenance
1909 Ext. M.
2020

2021

2022
Release 2023: Completeness on Compatibility Scope 2023
alternatives and concluding major overhauls
2025

Maintenance Innovation Line Maintenance Line Extended Feature Package ... series of SAP S/4HANA releases until at least 2040
phases: Delivery of new features via FPS Delivery of changes via SPS Maintenance Stack (FPS0x)

Public 69
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Compatibility Packs (CP) are functionalities from SAP Business Suite that are allowed to run in S/4HANA to ensure
business continuity till SAP develops a comparable alternate solution.

WHY

• Compatibility Packs have temporary usage rights in S/4HANA, restricted till December 2025.
• This is not same as “end of support”. SAP will start deprecating these functionalities as of release 2025.
• To stay compliant and avoid business disruption, the customers actively using Compatibility Pack functionalities must adopt
the successor roadmap solution.

WHAT

• Check your Compatibility Pack usage in the dedicated section in SAP Readiness check Report
• As part of the transformation journey, assess your Compatibility Pack usage and plan for adoption of successor roadmap
solutions before end of usage rights

HOW

• Know everything about Compatibility Packs –

• ‘SAP S/4HANACompatibility Packs’ E-learning in SAP Enterprise Support value maps
• Central note - 2269324 Compatibility Scope Matrix for SAP S/4HANA

• RISE Methodology Q-Gates cover Compatibility Scope check and corresponding actions
• Reach out to your Enterprise Architect for any support on the topic

Public 70
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Visit SAP Learning and start learning about solution capabilities!

SAP S/4HANA Cloud Private Edition is a cloud-based

enterprise resource planning (ERP) system that
centralizes business processes on a secure and flexible
platform to help organizations protect investments and
optimize growth and innovation.
It offers customizable configurations, extensions, and
integrations to enable companies to tailor solutions to
meet unique business needs, industry requirements,
and sustainability goals.
With advanced features, including intelligent
automation, machine learning, and real-time
analytics and reporting, you can gain valuable insights
into performance and drive more informed business
decisions.
Visit SAP Learning and browse SAP S/4HANA Cloud
Private Edition capabilities and start learning!

Start learning

Public 71
7. Implementing SAP

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Understand the essentials of SAP implementation in this section, highlighting methodology, content, and
tools. The Customer Onboarding webinars offer a starting point for utilizing these key elements effectively.
Project lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for Implementing SAP Ensure you are familiar with all these items

Looking for your SAP implementation partner? Use the SAP Partner Finder portal to find a qualified collaborator for your RISE with SAP project

Learn Activate methodology through the Roadmap Viewer and Activate Community blogs. Find SAP S/4HANA Cloud Private Edition
documentation on the SAP Help Portal

Remember that your RISE with SAP contract includes SAP Cloud ALM. Don’t forget to request your SAP Cloud ALM tenant. Explore the
”Onboarding and first steps to SAP Cloud ALM” mission in the SAP Discovery center for additional guidance.

Explore SAP Best Practices through the SAP Signavio Process Navigator in SAP4Me, where all assets are available

Sign up for the ‘Onboarding session: Project Readiness' to get an overview of SAP Activate and initial steps in the Prepare phase

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 73
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Evolving IT trends make organizations rethink their approach

Moving to the cloud provides opportunities to build a future-proof foundation for the business

Public 74
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Methodology enhanced with clean core principles

• • • • •
• •
• • •

Public 75
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Golden Rules for Deploying SAP S/4HANA with a Cloud Mindset

Living the Clean Core Philosophy
1. Start with pre-configured processes, foster cloud mindset by adhering to Fit-to-Standard and Agile deployment
detailed in SAP Activate
Customers that adhere to
• Adopt SAP standard processes SAP Best Practices, SAP Enterprise Management Layer (*)(**), SAP Standard Content or
these rules realized
Partner templates(**) for fit-to-standard following benefits:
• Where the pre-configured processes do not exist - process configuration and personalization should follow SAP recommended
configuration standards (IMG)
• Faster time to value.
• Utilize SAP Fiori UX and pre-defined processes and data • Lower cost of initial
2. Build your solution on quality data (configuration, master and transactional) to leverage innovations deployment and on-going
• Ensure data quality including accuracy, completeness, consistency, timeliness, validity and uniqueness. cost of running the
• Manage data volumes to optimize resources utilization and ensure data privacy. solution.

3. Use modern integration technologies • Ability to adopt innovation

• Follow SAP Integration Solution Advisory Methodology. delivered by SAP at a
• Use SAP Business Technology Platform (SAP BTP) for Integration. faster rate.
• Leverage SAP Business Accelerator Hub for available APIs.
• Lower risk during the
4. Use modern extensions technologies deployment of the
• Follow guidance from Extend SAP S/4HANA in the cloud and on premise with ABAP based extensions – solution.
(A) Extend solution using released remote or local SAP APIs; (B) Extend SAP objects only via predefined extension points; and
(C) Leverage cloud-enabled and released technologies. • Higher flexibility for
• Retire custom ABAP extensions that you no longer need and renovate existing custom ABAP extension using cloud extension customer to chose the
techniques. right, qualified partner.
5. Ensure transparency on deviations from these Golden Rules for Operational Excellence • Deployment of future-
• Any deviation has to be clearly documented as part of the deployment process; this will help the customer replace these with proof solution utilizing
standard capabilities if they are offered in the future.
• Use standard capabilities of SAP Application Lifecycle Management tools to document the solution.
modern technologies.
Public
(*) only included in the subscription package for SAP S/4HANA Cloud, extended edition
76
(**) only applicable for SAP S/4HANA On Premise, SAP S/4HANA Cloud, extended edition, and SAP S/4HANA Cloud, private edition
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Methodology

Transform and enable continuous innovation

The RISE with SAP Methodology provides a standardized end-to-end framework, toolchain, and expert guidance for your journey
to cloud ERP.

RISE with SAP Methodology | Key Components

A standardized Utilizing the integrated Guided by experts

framework toolchain from SAP and its qualified
to facilitate the customer To enhance and digitize the partners for onboarding and
transformation journey customer experience on-going engagement

Challenged by demands to speed up innovation cycles, companies are looking for more agility to adopt new functionalities faster
and stay ahead of the competition. The RISE with SAP Methodology includes tools and services that ensure adherence to SAP’s
clean core principles—which are designed to make your business more agile and innovation-ready.

Public 77
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Methodology

Standardized Framework
The standardized framework is designed for RISE engagements, featuring an enhanced SAP Activate project roadmap tailored specifically for
RISE with SAP S/4HANA Cloud Private Edition. It includes , task descriptors and accelerators, the clean core success plan and quality gates to
ensure adherence to clean core principles at every stage of the journey.

Analyze your existing IT- Realize Deploy the configured Run operational
Onboarding enablement, Explore and plan
architecture, business Value thru Solution productive system. excellence and user
project preparation and Business process fit-to-
process procedures and setup. adoption, configuration, support.
standard analysis, AI-activation and final test
operations. test preparation and execution. Achieve continuous
Clean core strategy and extension, integration,
Discover the target execution according to a innovation focused
success plan setup. data and analytics
scope and value business transformation on opportunities for
planning. Establish a
proposition. roadmap growth.
necessary governance
model

Quality Gate Quality Gate Quality Gate Quality Gate

+ additional QG’s
on-request
The project milestones for the clean core quality gates (QG) ensure adherence to the clean core success plan and project KPI’s

Public
Video explanation 78
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Methodology

Enables clean core principles

With clean
The RISE core
with activities
SAP and quality
Methodology gates
enhanced as checkpoints,
with the RISE with
clean core activities SAP methodology
enables enables
improved business
improved business
agility, shorter agility,
upgrade shorter
cycles andupgrade cycles, and
faster adoption faster adoption
of innovations of innovation
and new and new functionality.
functionalities.

QG1 QG2 QG3 QG5

Clean Core Success Plan leads through the Customer Value Journey

1 2 Clean Core Quality Gates (QG) support adherence to the Clean Core Success Plan and the project KPIs.

1 Onboarding 2 Execution
Activities
with SAP launch 2.1 Success Plan - Setup and execute task(s)
advisor:
§ Enablement
2.2 Quality Gate - Execution
project team repeated in
2.3 Clean core report all phases
§ Setup clean core § Feedback and setup of
success plan follow-up tasks.
§ Execute tasks § If recommended by SAP experts:
§ Quality Gate 1 adapt Clean Core Success Plan

Public 79
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Key Elements Driving Successful Deployment

Working together to simplify, streamline and automate deployment

RISE with SAP Methodology Content Tools

Guided, step-by-step deployment path Ready-to-run business processes Powerful integrated tools
for project teams with documentation for configuration, deployment and run

SAP Activate Roadmap Viewer SAP Signavio Process Navigator SAP Cloud ALM
• Access system conversion guidance for your digital • Access and download SAP Best Practices • Manage your deployment activities, get guidance on
transformation documentation and content system conversion steps
• View and download SAP Activate methodology • Power your deployment with ready-to-run business • Accelerate time to market, reduce cost of
assets and accelerators processes implementation
• Provide feedback to SAP • Get ready for your fit-to-standard • Ensure business continuity in SAP landscapes, avoid
anomalies, and increase operation efficiency
https://go.support.sap.com/roadmapviewer/# https://me.sap.com/processnavigator/HomePage https://support.sap.com/en/alm/sap-cloud-alm.html
Public 80
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

1. SAP Activate Roadmap Viewer details Clean Core tasks and activities

Enriched SAP Activate Methodology for RISE with SAP S/4HANA Cloud Private Edition with
Public SAP Activate Roadmap Viewer prescribed clean core guidelines as embedded activities in the roadmaps (also available in SAP Cloud ALM) 81
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Integrated Toolchain

Public 82
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

2. SAP Best Practice for SAP S/4HANA Cloud Private Edition

SAP Signavio Process Navigator
SAP Signavio Process Navigator focuses on value accelerators for SAP products and how we can help customers implement the SAP portfolio.
It provides details on solution process design, localizations and implementation assets that support the implementation
Access through SAP for Me
Cloud native service integrated in ‘SAP for Me’ that provides insights into SAP’s process portfolio SAP for Me path: Service & Support // ALM
following a business and solution process-centric data model and design

SAP Signavio Process Navigator delivers process models, process documentation, process related
implementation accelerators, country and industry specific implementation scope

SAP Signavio Process Navigator provides process related context data such as solution
components, roles, integration automation information, applications along process flows and
supported solution capabilities

SAP Process navigator in implementation projects

• Integration Automation Scenarios

• Solution Scenario • Test scripts
Documentation • Process steps, roles apps

Discover Prepare Explore Realize Deploy Run

• Business Scenario and Process • Solution Process Flow Diagram

Variant Description • Master Data Overview
• Organizational Data Overview Click for In depth documentation

© 2023 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

3. SAP Cloud ALM supporting Clean Core Visit SAP Support Portal to learn how SAP Cloud
ALM supports the adoption of clean core

SAP Cloud ALM provides the environment to manage your clean core projects along SAP Activate and the 5 dimensions
together with analytics and Traceability dashboards to track adherence to clean core criteria

1 Processes 2 Extensibility 3 Data 4 Integration 5 Operations

§ Consumption of SAP Best § Manage hybrid § Integration of SAP § Integration Documentation § Full stack monitoring
Practice Content development (ABAP & Readiness Check capabilities
§ Manage integration
BTP)
§ Execute Fit-to-standard § Data consistency and data artefacts in CPI § Business service
Workshops incl. § Manual & Automated volume monitoring management
§ Interface and exception
requirements testing (with Tricentis Test
monitoring § Automated regression
management Automation)
testing
§ Design custom processes § Agile Build
§ SAP Readiness Check for
§ Business Process § Monitoring of extensions SAP S/4HANA upgrades
Monitoring
§ Integration of SAP § Release Management
§ Integration of SAP Readiness Check
Readiness Check

Public
Download the overview presentation 84
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Access SAP Activate and SAP Best Practices directly on SAP Cloud ALM

Use SAP Cloud ALM to accelerate your SAP S/4HANA implementation!

SAP Activate methodology for SAP S/4HANA SAP Best Practices for new implementations
244 tasks available in SAP Cloud ALM 557 solution processes and process flows

Learn more about requesting and setting up SAP Cloud ALM here

Public 85
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Expert guidance from SAP and qualified partners

Guided enablement for onboarding and beyond

§ One-to-one onboarding sessions
§ A dedicated launch advisor to help, enable, and prepare the customer project team
§ Setup of project management tools and the project road map
§ Introduction to the clean core principles and clean core success plan
§ Quality gates support

SAP expert team advice

§ Advice on how to align with the clean core principles
§ Clean core quality gate report with recommendations
§ SAP Community to get advice from SAP experts, partners, and customers

Skilled partner ecosystem

§ Implementation and operational expertise based on a partner competency framework

Additional SAP service offerings

§ SAP Preferred Success
§ SAP MaxAttention

Public 89
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

RISE with SAP Methodology

Summary

for your transformation journey tailored specifically for RISE with SAP S/4HANA Cloud Private Edition.
It includes, task descriptors and accelerators, an overall clean core success plan and quality gates to ensure adherence to it at every
stage of the journey. Additionally, the new AI-powered RISE Methodology Assistant will soon be available to enhance your experience.

SAP Signavio The collaborative business process management platform that enables to analyze, design, model, and
optimize business processes.
SAP LeanIX For enterprise architecture management provides tools and capabilities to help to visualize, manage, and
optimize IT landscapes and technology portfolios.
SAP Activate Online access to the project roadmap and detailed tasks for each phase, offering the project team a
comprehensive overview and self-enablement capabilities.
SAP Cloud ALM The Foundation for executing transformation projects, optimizing operations, and enabling continuous
innovation.
SAP BTP incl. Build AI-based tools and services to extend, integrate and run customer specific system enhancements.

§ Onboarding through a dedicated launch advisor involves several essential components:

Setting up project management tools and establishing the project roadmap, introducing the principles of the clean core
methodology, outlining the clean core success plan, and supporting the execution of quality gates.
§ SAP expert feedback and recommendations on how to achieve the clean core principles
§ SAP community network to get answers, discuss best practices, and continually learn more about SAP solutions
Public 90
Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Selecting the right

Partner
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Qualified Partners for Cloud ERP projects under the RISE with SAP Migration
and Modernization Program
SAP Partner Finder (access here)

2 For RISE with SAP projects 3 For GROW with SAP projects

A qualified partner is one who has achieved at the minimum the

“Essential” designation for the SAP S/4HANA Cloud Private Edition
competency (for RISE with SAP projects) or the SAP S/4HANA Cloud
Public Edition competency (for GROW with SAP projects).

Public 93
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Partner Shortlist Guidance: Prioritize proven Expertise and Capabilities

The implementation cost should not be the primary deciding factor – poor quality implementations will have a higher long-term cost.

1 2 3 4 5
SAP Partner Finder SAP Competency Framework Request SAP S/4HANA Cloud Expect a dedicated SAP Ask for certified and current
Project References S/4HANA Cloud team individuals
• Visit the SAP Partner Finder to • NEW – Seek out partners that • Request potential partners about • Request commitment for • Expect your partner to deploy
begin your search. have attained a valid their references for your industry, S/4HANA Cloud delivery team only trained & certified
competency: SAP S/4HANA geography, and company size. consultants – team changes consultants. (see Pro Tip)
• Search for “SAP S/4HANA Cloud,
Cloud Private Edition (for RISE during projects create risks.
public edition” or “SAP S/4HANA • SAP Partner Finder also lists • Request Digital Badges from
cloud, private edition” in the “SAP with SAP projects) or the SAP countries for Partner’s delivered • This alignment should be all consultants on the delivery
Solution” field. In the next page, S/4HANA Cloud Public Edition Cloud projects (under each documented in a Project Charter. team to ensure they are trained &
select “Solution Sales” and (for GROW with SAP projects). specialization). certified - Digital Badge Info
“Consulting Services” in the Learn more about the
Competency Framework. • SAP references are available here
“Partnership Types” filter.

6 7 8 Pro Tip:

Validate Planning & Ensure Partner has relevant How does your Partner plan to • All engaged Project Managers should be certified on SAP
Estimation Capabilities technical experience support you beyond Go-Live? Activate for SAP S/4HANA Cloud (C_ACTIVATE or E_S4CPE)
and should have led an S/4HANA Cloud project before.
• Ask your partner for confirmation • Ensure your partner has • What are the partner offerings
that they have knowledge & experience with your required regarding services & support after • All functional and technical Consultants are expected to
experience in SAP S/4HANA integrations and the SAP Business your Go-Live? hold a valid SAP S/4HANA Cloud certification in their focus
Cloud project Planning & Technology Platform. • Does the partner offer release Line-of-Business domain.
Estimation. regression testing, expansion of
• Ensure your partner has • The service lead must have S/4HANA Cloud implementation
experience with your hybrid S/4HANA Cloud usage, additional
roll-outs, etc.? experience.
(Cloud and On-premise)
environment, if you have it. • Avoid selecting a partner that will
leave you alone after go-live.

Public 94
Achieve accelerated time-to-value for your
RISE with SAP project through SAP Partners

Project success based on partner skills and experience.

The SAP Competency Framework ensures that partners possess the required skills,
knowledge, and expertise to deliver high-quality RISE with SAP projects, benefiting
customers with innovative business outcomes.

SAP continues to invest in partner enablement, qualification, and validation to

ensure that its partners are fully prepared to deliver your projects using or
incorporating the RISE with SAP Methodology.

The SAP Partner Finder simplifies the process for customers to identify the
right partners based on their location, industry specialization, credentials,
competency level and any special recognitions.

Public 95
Best Match Sorting in SAP Partner Finder

Best Match Sorting

• Supporting customers in identifying partners with the capabilities and delivery experience that
match their selected search criteria.

Ranking is based on specific order of priority: How customers can identify the best fit partners:
Specialization in Competency Framework ü Define your search criteria: Clearly define your criteria by
Projects live for the solution, locally and globally location, solution, industry and any relevant keywords.
Local partnership agreement in selected country ü Review partner profiles: Review the profiles matching your
Solution Consultants search criteria, sorted by Best Match logic and create a shortlist.
Revenue in the selected solution Focus on the partner’s competencies, specializations, projects &
Key Word matching with free text search industries, and other relevant information on the profile.
Alphabetically ü Contact Partners: Reach out to the partners who interest you the
most via the Contact Form on their profiles and further qualify and
evaluate their experience.
Public 96
Visit SAP Partner Finder
Competency Framework: Experience in RISE with SAP projects

Competency Framework: RISE with SAP

RISE with SAP

SAP’s most experienced service partners based on demonstrated

capabilities and a high volume of RISE with SAP implementations, ready to
deliver projects based on the RISE with SAP Methodology

Certified Implementation Enabled on the

Successful project
Consultants, developers, and RISE with SAP
go-lives
Project Managers Methodology

Partners are offered a set of enablement and advisory services that will
equip them with the required knowledge to execute the RISE with SAP
Methodology in their implementation projects.
Tiered designations make it easier for customers to choose the right
partner based on expertise and achievements.
Having a RISE with SAP Competency is the foundational qualification
for all partners delivering a RISE with SAP project.
Find the latest list in SAP
Partner Finder

Public 97
 RISE with SAP Validated Partner – Alignment with RISE with SAP Methodology

RISE with SAP Validated Partner

SAP’s most strategic service partners with broad experience with Large
Enterprise customers

Competencies at Expert
Partner methodology Successful project go-
level for RISE with SAP, SAP
Business Technology validated by SAP lives in large
experts (RISE with SAP implementations
Platform, and SAP Signavio
Methodology)

Partners that have developed their own implementation methodologies

have undergone a validation process to confirm their capabilities and
approach to supporting our customers in executing the respective ‘clean
core success plans’ and ‘clean core quality gates’ of the RISE with SAP
Methodology. This means that while partners will still use their own
methodologies, customers can expect a high level of adherence to the
SAP guidelines for implementations that follow clean core principles.

Find the latest list in SAP

SAP Partners can apply after meeting defined entry criteria (more info for partners here). Partner Finder
Public 98
Qualified Partners for RISE with SAP Transformations
ALL Partners qualified for the customer Transformation Incentive

RISE with SAP Validated Partner

SAP’s most strategic service partners with demonstrated expertise and

experience with ERP Cloud transformation of complex Large Enterprise
customers 8 Partners
365 subsidiaries around the world
Competencies at Expert
Partner methodology Successful project go-
level for RISE with SAP, SAP
Business Technology validated by SAP lives in large
experts with implementations
Platform, and SAP Signavio
continuous checks

Competency Framework: RISE with SAP

50 Partners
Expert 622 subsidiaries
SAP’s enabled and certified partners based on demonstrated capabilities in
RISE with SAP implementations, ready to deliver projects based on the RISE
with SAP Methodology
Advanced 90 Partners
340 subsidiaries

Certified Implementation Enabled on the

Successful project
Consultants, developers, and
Project Managers
RISE with SAP
Methodology
go-lives
Essential
170 Partners
382 subsidiaries

Public 99
 Visualization in SAP Partner Finder – RISE with SAP Validated Partner

RISE with SAP

GROW with SAP

Public 100
Partner Profile in SAP Partner Finder
GROW with SAP S/4HANA Cloud
Public Edition

RISE with SAP S/4HANA Cloud

Private Edition

GROW with SAP

RISE with SAP

Public 101
8. Learning and enablement

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

This section presents an overview of SAP's learning channels and their scope, offering training leads insights
into the SAP resources available.
Project lead Training lead
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Checklist for Learning Ensure you are familiar with all these items

Receive guidance on your Enterprise Support empowerment assets! Register (1) in Learning Hub, Enterprise Support edition & join (2) the value
maps

If you have licenses for SAP Learning Hub and SAP Enable Now, be sure to explore the introductory assets we've curated for you.

Register for our onboarding webinars to understand the SAP Activate phases and key tasks in SAP S/4HANA Cloud Private Edition projects.

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 103
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Learning channels you must know

Channel (with links) Description

Onboarding Resource Center (public portal) If you've recently signed a contract with SAP or are about to, start here. This portal offers insights into SAP, explains
the initial steps for your solution, and provides resources for further understanding. Plus, it includes access to onboarding
webinars and recordings

SAP Communities (public portal) Connect and engage with our community to get answers, discuss best practices, and continually learn more about SAP
solutions

SAP Learning (public portal) Find everything you need to learn, innovate, and achieve more with free and premium SAP Learning resources

SAP Enterprise Support value maps SAP Enterprise Support value maps – an empowerment and support program, which leads you through the knowledge,
(Enteprise Support Cloud Editions content) skills, experts and services needed to address business challenges and adopt intelligent technologies. Learn more here.

SAP Learning Hub and Enable Now (additionnal With SAP Learning Hub you gain instant access to the latest training content by edition – geared for IT professional.s
license required) expert-led training in multiple SAP solution areas, so you can enhance your skills or prepare for certification exams

Public 104
SAP ENTERPRISE
SUPPORT
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Support

Power your success with guidance and self-service content

Collaboration Empowerment Innovation and Mission-critical

value realization support

Receive prescriptive Gain required Benefit from Protect business

guidance knowledge and skills continuous innovations continuity

Proactive Across all

and preventive
SAP Enterprise Support deployment
support powered by application lifecycle management capabilities options

SAP Enterprise Support provides the guidance, content, and empowerment you need to succeed. Develop the know-how required to overcome complexity and
maximize the value of your investment with SAP Enterprise Support Academy and SAP Enterprise Support value maps. Utilizing SAP Learning Hub as the
delivery platform, both programs leverage a learning environment that is intuitive, social, and collaborative, bringing us much closer to meeting your needs.

Public 106
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Support Academy & SAP Enterprise Support Value Maps
The enablement platform for foundational customer success

Manage Guide
SAP Enterprise Support Academy SAP Enterprise Support Value Maps
The comprehensive, efficient and highly scalable learning Guide through the knowledge, skills, and services needed to
management system delivering high-impact knowledge transfer address business challenges, designed to help adoption of
tailored for individual customer needs. intelligent technologies.

All deployment scenarios 1,400+ Prescriptive Approach Expert Collaboration

(cloud, on-premise, hybrid) learning assets Structured content enables Forums allows users to get
and services guidance & simplification of guidance and exchange ideas,
consumption across the whole with SAP Experts and their peers.
lifecycle.

Within SAP Learning Hub

Record of learning All value maps Individualized, prescriptive Interactive social

Learning new skills 24x7 accomplishments one platform learning journeys support

*To access SAP Learning Hub, edition for SAP Enterprise Support, a one-time sign up is required [a valid S-user ID required].

Public 107
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Support Value Maps

Sign up and access value maps in 2 steps

Step 1 http://support.sap.com/valuemaps
Sign up to SAP Learning Hub, edition for SAP Enterprise Support. Watch the
video to learn how to sign up and use the hub. If you are already registered you
should use ‘Access Value Maps’ button.
SAP Enterprise Support Value Maps

Sign Up SAP Enterprise Support Value Maps – an empowerment and support program, which leads you through the
knowledge, skills, and services needed to address business challenges and adopt intelligent technologies. Value
maps provide direct access to SAP experts, collaboration forums, high-impact learning, and prescriptive
guidance, to help you achieve meaningful results and unlock new potential for growth.
Your Benefits
ü Achieve deployment and operational goals with
prescriptive guidance
ü Advance employee skill level with interactive

Step 2
learning formats
ü Maximize the value of your SAP software
ü Reduce training expenditures

Access SAP Enterprise Support Value Maps Learning Room platform. If you ü

ü
Access to SAP experts and industry peers for advice
and recommendations
Stay informed with latest news and releases
reach the SAP Learning Hub login page, please login and click on ü Attend virtual events with leading specialists
Access SAP Enterprise Support Value Maps Learning Room
Request access to SAP Learning Hub, edition for SAP Enterprise
Access Value Maps again. Support. Watch the video and refer to our tutorial
to learn how to sign up and use the hub. If you are already
registered you should use ‘Access Value Maps’ button.
platform. If you reach the SAP Learning Hub login page,
please login and click on Access Value Maps again.

Sign Up Access Value Maps

Access Value Maps

| Learn more: https://support.sap.com/valuemaps

Public 108
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Enterprise Support Value Maps

Request a call for further guidance

Do you have a specific topic you'd like to explore? Schedule your meeting
with a value map advisor and we will connect you with the right person:

Request a call

| Select the topic of interest and provide your contact details.

Send us the request and we will contact you.

Public 109
Additional solutions
SAP Learning
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Training and Solutions at a glance Requires specific license

SAP Learning Hub SAP Enable Now SAP Companion

With SAP Learning Hub you gain instant access to the Train your users based on-demand, whenever and powered by SAP Enable Now
latest training content by edition – geared for IT wherever you need training. Easily create and deploy
professionals. The solution provides access to online, context-sensitive user help, transactional Context-sensitive help within supported SAP Solutions.
collaborative, hands-on, and expert-led training in documentation in Microsoft Word, PowerPoint and Enable contextual help, learning tutorials, and guided
multiple SAP solution areas, so you can enhance your Adobe PDF, HTML based training simulations, test tours to support users in real-time within your target
skills or prepare for certification exams. You can stay scripts, and e-learning materials with option for quizzes applications. Use for supported SAP Solutions
current with the latest SAP innovations. across the application lifecycle. predefined content by SAP and extend it according to
your individual needs. The content individualization
Scope: Covers a wide range of SAP Solution areas Scope: SAP & Non SAP Solutions incl. Softskill trainings
requires a SAP Enable Now license.
Target Group: Power & Key-Users, Consultants, IT Target Group: No limitation, all employees are in
Administrators & IT Professionals, Business Users scope Scope: Supported SAP Solutions
Target Group: Business Users
Availability: Direct access to thousands of learning Availability: Content has to be created
assets by edition Availability: Direct access to a wide range of already
Knowledge Provided: Maximum degree of
predefined content (set-up might be required)
Knowledge Provided: SAP standard only individualization
Knowledge Provided: SAP Standard with option for
Time of Deployment: As early as possible, so that the Time of Deployment: As early as possible before you
individualization if SAP Enable Now is licensed
project team gets prepared and leverage the start to implement your target solution so the content
requirements of the target solution in advance. creation can begin with no delay and assure your Time of Deployment: The supported SAP solutions
project success. must be implemented first.
• Edition-related specifics can be found in the
Product Documentation • On-Demand Solution Overview Demo • Introduction On-Demand Webinar

* Formerly known as SAP Web Assistant

Click here to register for a Live Click here to register for a Live
Onboarding Webinar Onboarding Webinar

Public 111
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Training and Solutions – How to get started? Requires specific license

SAP Learning Hub,

SAP Learning Hub SAP Enable Now & SAP Companion
private edition

Onboarding Journey & Webinars: Via the solution Onboarding Journey & Webinars: Via the solution Onboarding Journey & Webinars: Via the solution
specific Onboarding Resource Center specific Onboarding Resource Center specific Onboarding Resource Center

License Activation / Provisioning: Use this FAQ License Activation / Provisioning: Use this Guide License Activation / Provisioning: Use this Guide

System Requirements & Manuals: Technical System Requirements & Manuals: Technical System Requirements & Manuals: Help Portal
Readiness Checklist Readiness Checklist

SUPPORT CHANNELS SUPPORT CHANNELS SUPPORT CHANNELS

License Activation & Access Issues: Find contact License Activation, Access Issues & Administrator Project Team Support: Via SAP ONE Support
details on the SAP Training and Certification Shop Support: [email protected] Launchpad
under “Contact” (at the bottom of the page)
Business User Support: Via the Support Center Important Support Components:
Business User Support: Via the Support Center
Administrator Support: Via the Support Center KM-SEN-MGR – SAP Enable Now – Cloud
KM-SEN-PRO – SAP Enable Now Producer
KM-SEN-CMP – SAP Companion
KM-SEN-NAV – SAP Companion for Desktop

Business User Support: Customer Internal

Public 112
9. SAP Support

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

Familiarizing yourself with SAP Support is key. Opening and managing cases through SAP support gives you
access to essential tools and services designed to resolve issues and enhance your system’s performance.
This practical know-how will streamline your communication with SAP support, making your experience
more effective and real-world efficient.
IT contact Project lead Support expert
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Support Checklist Ensure you are familiar with all these items

SAP for Me is the new central entry point to SAP support and makes managing support-related task simpler and more efficient.
For extra guidance with your SAP for Me initial access and user setup follow these instructions .

You can contact the CIC at any time to receive assistance with non-technical questions (case management, escalation request, SAP for Me
applications, user administration, password resets, request remote services, and more).

The SAP Support Accreditation is a self-guided learning program designed to maximize your use of SAP’s support offerings. Upon completion,
you will possess comprehensive knowledge of the entire range of SAP support services and tools at your disposal.

Authorize your partners S-user to interact with SAP Support on your behalf, using the service partner user management application (SPU)

This checklist is a self-assessment to confirm you have the necessary information for this section. The following pages provide clear
explanations and resources to support these objectives. Engage with this material to gain the essential knowledge required for a
successful start.

Public 114
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Contact SAP Product Support Details on how to create a Case

Know all available channels and how to create a case

Learn more about all available channels available to contact SAP Product Support for Technical Assistance.

How to create a Case?

Access SAP for Me à Services and Support à
Get Support (Cases, Expert Chat,…)

ü 1 problem per Case

ü Document client analysis and SAP Note search
ü Remote connection details
ü A “meaningful” short text (error-related information)
ü Detailed steps to reproduce the problem in your system
ü Appropriate priority and component
ü Business impact of problem on your operations
ü Customer Contact Information
ü Check SAP KBA 1296527: How to create a support case

Public 115
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP Customer Interaction Center How to interact with SAP

SAP Support for non-technical assistance

Customer Interaction Center (CIC) is one of the main interfaces between customers and the SAP support organization. We are available 24 hours
a day, 7 days a week, 365 days a year, and provide a central point of contact for assistance with non-technical queries.

Overview Benefits How to Access

A contact channel for non- CIC offers customers assistance in You can access CIC from the SAP
technical questions, such as: the following ways: Support Portal or through SAP for Me.

§ Existing customer case enquiries, § Available 24 hours a day, 7 days a § Chat with CIC
e.g. status requests, speed up week, 365 days a year
requests, escalation requests § Call CIC
§ Service menu to select a specific § E-mail CIC
§ SAP for Me and SAP Support
product area, including SAP Ariba,
Portal navigation and
SAP Concur, SAP Fieldglass, SAP
applications, e.g. user
Success Factors Learn more here:
management, license key
request, software downloads
§ Interactive Video Package
§ Toll-free number accessible in
§ S-user and SAP Universal ID most countries through landline § SAP Support Portal
administration, e.g. unlocking phones and some mobile
users, authorization help, and providers
§ Reference Guide
password reset
§ Webcasts
§ Remote service requests § #ASKCIC Support Videos
§ CIC Blogs SAP Communities

Public 116
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Getting Started with SAP support Learn everything you need about SAP support
(Support Accreditation)

Roles
Consultant, end user, key user, partner
Overview
This learning journey is targeted at end users, key users, partners, and SAP
consultants on how best to leverage SAP’s support channels and tools. It will
also provide learning opportunities for SAP cloud solutions.

Learning objectives
After completing this learning journey, you will have complete knowledge of
the full suite of SAP support services and tools available to you. You will
learn how to effectively utilize these resources for efficient interactions with
SAP support.

Your current experience in this topic

Start learning
Beginner Intermediate Advanced

Public 117
10. FAQs

Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

Public
About this section Relevant for :

The FAQ section is your go-to source for swift answers to common questions.

IT contact Project lead Training lead Support expert

 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

SAP for Me
Frequently Asked Questions

1. What is SAP for Me? 5. How to log in with my mobile device?

SAP for Me is a license-free central access point and the go-to destination to cover all your SAP Simply scan the QR code.
engagements. The SAP for Me tool allows us to manage our products, support engagements,
and licenses in a simple and effective way.

2. How to log in to SAP for Me? 6. What to do if I have access problem?

Use your S-user ID or the SAP Universal ID to log in to SAP for Me.
For any SAP for Me access issues, visit this page.

3. What authorizations do I need? 7. Congratulations!

Reach out to your S-user administrator and request the most suitable right authorization You now have access to SAP for Me. To learn more about what SAP for Me offer, visit SAP for
according to your role. For more information, see authorization concept. Me – Online Help.

4. What are the highlights?

Manage my contacts à Users & Contacts
Manage my support cases à Services & Support
Manage my systems à System & Provisioning
Manage my orders & licenses à Finance & Legal

Public 119
 Intro Personas SAP Channels First steps RISE with SAP Core ERP Implement Learning Support FAQs

User Setup
Frequently Asked Questions

1. Why do I need an S-user ID? 5. How do I activate my S-user?

S-user ID or Support User Identifier is required to access to SAP support tools such as incident Once receiving your credentials by e-mail, you will need to activate your account and reset
management, product documentation, training course, or software download. default password.

2. Who can create my S-user? 6. What to do if I didn’t receive the registration e-mail?
Usually, one person within your company is automatically assigned as an S-user Administrator. In case you got an S-user ID but didn't receive the registration e-mail - you can e-
If you don't know your SAP S-user administrator, contact SAP Customer Interaction Center. mail [email protected] - they will re-send it. All they need is company name, e-mail of contact
and S-user ID.

3. How does an administrator create my S-user?

Follow the step-by-step instruction “How does an administrator create or delete S-user IDs” 7. What is an SAP Universal ID?
and ”How to add or change S-user ID authorizations”. You will need Cloud Admin access right SAP Universal ID provides a unified account across SAP sites that links all your existing
for your project. company associations known as S-user IDs and allows you to switch between them as
Find additional instructions (e.g. how to copy/clone S-user ID authorizations) here. needed. Click here to create your SAP Universal ID.

4. What does my S-user look like? 8. Congratulations!

Start with the S and followed by a series of numbers. E.g. S0001234567 You now own an S-user ID, the key to the SAP support world. If you need support? Reach
out to SAP Customer Interaction Center.

Public 120