Guidelines of the Minor Project Report for BBA, 2nd Semester

Title Page
Certificate
Declaration
Acknowledgement
Table of Contents
Chapter 1 Introduction to the Company & Industry 10-15 Pages

Chapter 2 Introduction to the topic 10 Pages

Chapter 3 Research Methodology 4 Pages
 Meaning of Research
 Objectives of the study (Minimum 3 objectives in points)
 Scope of the study
 Research Design(Meaning) & Types of Research Design
(Exploratory or Descriptive)
 Sample size, Sampling technique
 Data Collection/Data Sources
o Primary Source: Questionnaire, Interview
o Secondary Source: Ex: Financial Reports,
magazines, newspapers, annual report of the
company, internet etc.
Chapter 4 Data Analysis & Interpretation (At least 12 15 Pages
questions) (Diagrams+ Interpretation)

Chapter 5 Findings & Observations (in Points) 2 Pages

Chapter 6 Suggestions (in Points) & Conclusion (in Paragraph) 2 pages
References (Books) & Bibliograpy (Aricles & Research Papers) 1 or 2
(in points) pages
Annexure – Questionnaire (if used)
 Minor Project Report
On
Title of the Project Report (14, Title Case, Bold)

Submitted in Partial Fulfillment for the Award of the

Degree of BBA 2021-2024 (14, Bold)

Under the Guidance of: (14, Bold) Submitted By: (14, Bold)
Name of the Guide from Institute (14 size) Name of the Student (14 size)
Designation University Enrollment No.
(14 size)

Maharaja Agrasen Institute of Management Studies (14, Bold)

(A unit of Maharaja Agrasen Technical Education Society)
Affiliated to GGSIP University; Recognized u/s 2(f) of UGC
Recognized by Bar Council of India; ISO 9001 : 2015 Certified Institution
Maharaja Agrasen Chowk, Sector 22, Rohini, Delhi-110086
 CERTIFICATE FROM THE INSTITUTE GUIDE

This is to certify that the minor project titled “____________________”is an academic work done

by “__________________” submitted in the partial fulfillment of the requirement for the award of

the degree of B.Com (H) at Maharaja Agrasen Institute of Management Studies, Delhi, under my

guidance & direction.

To the best of my knowledge and belief the data & information presented by him/her in the project

has not been submitted earlier.

Signature :

Name of the Guide :

Designation :
 STUDENT DECLARATION

This is to certify that I have completed the Minor Project report titled” (title of the project)” under

the guidance of “(name of the guide)” in partial fulfillment of the requirement for the award of

Degree of B.Com (H) at Maharaja Agrasen Institute of Management Studies, Delhi. This is an

original piece of work & I have not submitted it earlier elsewhere.

Signature:
Date:
Name:
Place:
University Enrollment No.:
 GUIDELINES FOR PROJECT REPORT WRITING

The guidelines for writing the Project Report, following aspects must be adhere to:

1. Page Size: Good quality white A4 size executive bond paper should be used for typing.

2. Page Specifications:
a) Left Margin: 1.25 inch
b) Right Margin: 1.25 inch
c) Top Margin: 1 inch
d) Bottom Margin: 1 inch

3. Normal Body Text:

a) Font Size: 12, Times New Roman, 1.5 Spacing, Single Side Writing.
b) Paragraphs Heading Font Size: 12, Times New Roman.
c) Page/Title Font Size: 14

4. Structure of Final Report: A minor project report should be covered between 50 to 65 typed
pages in 1.5 spaces on A4 size paper with 12 font size. 10 % variation is permissible.

5. Binding & Colour Code of the Report:

a) Hard Bound Report
b) Colour scheme of the jacket of the report - Black
c) Printing on the matter, i.e, embossing in Silver White

6. Two copies of the printed report are to be submitted. One hard bound and one spiral bound,
along with a soft copy in a CD pasted inside the front cover of the spiral bound copy.
 MINOR PROJECT REPORT ON

A Study on The Comparative Analysis of Pre-Pandemic and Post-

pandemic Financials of ICICI Bank Ltd

Submitted in partial fulfilment of the

requirements for the award of the degree of

BACHELOR OF BUSINESS ADMINISTRATION

To

Guru Gobind Singh Indraprastha University, Delhi

Guide Name: Submitted By:

Mrs. Swati Kaushik Kartik Bhardwaj

BBA-IV SEM

00135201722

BHAGWAN PARSHURAM INSTITUTE OF TECHNOLOGY

SCHOOL OF BUSINESS ADMINISTRATION

NEW DELHI-110089
SESSION 2022-25

1
 Declaration

I, Kartik Bhardwaj, Roll No. 00135201722 declare that the Project entitled “A Study on The
Comparative Analysis of Pre-Pandemic and Post-pandemic Financials of ICICI Bank Ltd” is
done by me and it is authentic work carried out by me at Bhagwan Parshuram Institute of
Technology. The matter embodied in this Report has not been submitted earlier for the award
of any degree or diploma to the best of my knowledge and belief.

Signature:

DATE:

2
 Bhagwan Parshuram Institute of Technology
A Unit of Bhartiya Brahmin Charitable Trust (Regd.)
(Approved by AICTE, Ministry of HRD, Govt. of India)
(Affiliated to Guru Gobind Singh Indraprastha University, Delhi for B.Tech and Management Courses)
PSP Area No. 4, Sector 17 (Opp. Sector 11, Rohini, Delhi 110089)
Tel: 011-27571080, 27572900, Fax: 011-27574642
Email: [email protected], Website: www.bpitindia.com

CERTIFICATE

This is to certify that the project entitled “A Study on The Comparative Analysis of Pre-
Pandemic and Post-pandemic Financials of ICICI Bank Ltd” submitted by Kartik Bhardwaj
Enroll No. 00135201722 has been done under my guidance and supervision in partial
fulfillment of the requirement for the award of Bachelor of Business Administration.

The work and analysis mentioned in this Project Report have been undertaken by the candidate
himself and references have been recognized and acknowledged in the text of the report.

Swati Kaushik
(Project Guide)

3
 ACKNOWLEDGEMENT

Thank you for giving me the opportunity to work on this project and gain valuable insights
about ICICI Bank Ltd ’s financial performance. I would like to express my gratitude to Mrs.
Swati Kaushik at Bhagwan Parshuram Institute of Technology, for guidance and support
throughout the project.

I would also like to thank my family and friends for their constant support and encouragement
during this project. Their unwavering support helped me stay focused and motivated
throughout the project.

I would like to thank the faculty members and staff at Bhagwan Parshuram Institute of
Technology for providing me with the necessary resources and infrastructure to complete the
project successfully.

I look forward to applying the knowledge and skills gained through this experience
in future projects.

Name: Kartik Bhardwaj

BBA 4th Semester

00135201722

4
 EXECUTIVE SUMMARY

CHAPTER-1
PROFILE OF THE FIRM/COMPANY
-This chapter tells us about the information of the company including its name, address, contact
number, email, etc.
-It tells us about the nature of organisation and tells us about the business, its product range.
-We get to know about the size of the company in terms of manpower, turnover, etc.
-The chapter tells us about the market share and position of company.
-It tells us about the present leadership of the company too.

CHAPTER-2
LITERATURE REVIEW AND SWOT ANALYSIS
-In this chapter we get to review the literature of the company with the help of some reports
available on the internet.
-This chapter guides us through the SWOT analysis (strengths, weakness, opportunities,
threats) of the company through various factors,

CHAPTER-3
DATA PRESENTATION & ANALYSIS
- In this chapter the collected financial and non-financial data is collected and is analysed
through the help of MS Excel and SPSS.
-Various charts are used to represent the analysed data.

CHAPTER-4
SUMMARY AND CONCLUSIONS
-In this chapter we get to know about the summary of the report/project.
-Various suggestions are made to provide improvement in company.
-We get to know about the limitations of company.

5
 CONTENT

S.NO PARTICULARS PAGE NO.

1 Title page 1
2 Declaration 2
3 Certificate 3
4 Acknowledgement 4
5 Executive Summary 5

6. Chapter-1 7

7. Chapter-2 10

8. Chapter-3 26

9. Chapter-4 35

10. Bibliography 36

6
 Chapter – 1
Profile of the Company

1. Name of the Firm: ICICI Bank Ltd

Address: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, 400051

Telephone number: +91-22-33667777

Email address: [email protected]

Website: www.icicibank.com

Type: Multinational

● Registered office address: ICICI Bank Tower, Bandra Kurla Complex, Mumbai,
India

● Geographical areas of operation: India, United States, United Kingdom,

Canada, Singapore, Malaysia, Bahrain, Qatar, Oman, UAE, South Africa,
China, Indonesia, Hong Kong, Sri Lanka, Thailand, Bangladesh, Belgium,
Germany, and Russia

2. Nature Of Organization

ICICI Bank Ltd operates as a prominent financial institution, distinguished by its

comprehensive range of banking and financial services tailored to meet the diverse
needs of individuals, businesses, and organizations. With a legacy spanning decade,
ICICI Bank has solidified its position as a cornerstone of India's banking sector and has
extended its influence globally.

It stands as a dynamic and forward-thinking financial institution, driven by its

commitment to excellence, innovation, and customer satisfaction. Through its
comprehensive expanse of banking and financial services, its global reach and strategic
vision, ICICI Bank continues to play a pivotal role in shaping the financial landscape
and empowering individuals and businesses to achieve their financial aspirations.

7
3. Company’ s Vision

ICICI Bank's vision statement emphasizes its commitment to excellence, innovation,

and customer-centricity in the following manner:

"To be the leading provider of innovative financial solutions, empowering individuals

and businesses to achieve their financial aspirations."

This vision underscores ICICI Bank's dedication to serving as a catalyst for financial
empowerment, facilitating the realization of customers' financial goals and aspirations.
It reflects the bank's relentless pursuit of innovation, aiming to stay at the forefront of
the financial services industry by introducing cutting-edge products, services, and
digital solutions.

By prioritizing the needs and preferences of its diverse clientele, ICICI Bank seeks to
build lasting relationships and become the preferred banking partner for individuals,
businesses, and organizations.

Company’s Mission

ICICI Bank Ltd.’s mission revolves around delivering superior banking experiences
and financial services that enhance the well-being of its customers and communities.
By leveraging technology, talent, and partnerships, the bank aims to foster financial
inclusion and empowerment. This mission underscores ICICI Bank's commitment to
driving innovation and creating long-term value for its stakeholders.

At the heart of ICICI Bank's mission is the goal of delivering superior banking
experiences and financial services. Whether it's through traditional banking products
like savings accounts and loans or innovative digital solutions, the bank prioritizes
customer satisfaction and strives to meet the diverse needs of its clientele.

It is dedicated to enhancing the financial well-being of its customers and communities.

Through its wide range of services, the bank aims to empower individuals and
businesses to achieve their financial goals and aspirations, thereby contributing to
economic growth and prosperity.

4. Product Range

ICICI Bank offers an extensive array of banking products and services, encompassing
retail banking, corporate banking, investment banking, wealth management, insurance,
and digital banking solutions.

8
5. Size of Organization

Manpower: With a workforce exceeding 100,000 employees worldwide, ICICI Bank

operates with a robust human resource base.
Financial Performance: The bank boasts a multi-billion-dollar annual turnover,
reflecting its significant market presence and financial stability.

6. Organization Structure

ICICI Bank maintains a well-defined organizational structure characterized by clear

delineation of roles and responsibilities across various functional units and hierarchies

7. Market Share and Position:

As one of India's largest private sector banks, ICICI Bank commands a substantial
market share across diverse banking segments, including retail banking, corporate
finance, and investment banking, thereby solidifying its position as a key player in the
financial services industry.

8. Present Leadership

S.no. Name Post

1. Sandeep Bakhshi Managing Director & CEO
2. Anup Bagchi Executive Director
3. Anindya Banerjee Executive Director
4. Vishakha Mulye Executive Director
5. Rakesh Jha Chief Financial Officer (CFO)
6. Vijay Chandok President (Retail Banking)
7. Pranav Mishra Chief Operating Officer (COO)
8. Sriram H. Iyer Chief Risk Officer (CRO)
9. Pralay Mondal Group President (Retail & Business Banking)
10. Anup Saha Group Chief Technology Officer (CTO)

9
 9. Source of Data Collection:

The data collection for this project will primarily depend on publicly available sources,
notably ICICI Bank's official website, financial reports, and industry publications. To
provide comprehensive analysis and context, comparative insights will be drawn from
external financial companies and academic literature.
Chapter – 2
Literature Review and SWOT analysis

S.no Author Title Objective Findings

1. Parban Working Capital ● To analyze the ● Prior to the pandemic,
Dutta, Management of working capital the selected company
Rajashik Selected management practices exhibited stable
Sen, Company During of a selected company working capital ratios,
Sarbani Pre and Post before and after the indicating efficient
Mitra Pandemic Period onset of the COVID- management of current
19 pandemic. assets and liabilities.
● To assess changes in ● With the onset of the
key working capital pandemic, disruptions
metrics to understand in the supply chain,
the company's delays in customer
adaptation to payments, and
pandemic-induced increased uncertainty
challenges. led to a deterioration in
● To compare pre- key working capital
pandemic and post- metrics.
pandemic periods to ● Post-pandemic, the
provide insights into company experienced
the effectiveness of the increased inventory
company's working levels, longer accounts
capital management receivable collection
strategies in adapting periods, and stretched
to the challenges posed accounts payable
by the pandemic. cycles.
● Despite challenges, the
company demonstrated
resilience by
implementing
proactive measures
such as renegotiating
payment terms with
suppliers and

10
 enhancing credit
control measures

2. Dr. Anju A STUDY ON ● To evaluate the ● Private sector banks

Bala PERFORMANCE performance of private demonstrated robust
EVALUATION sector banks before the performance in the pre-
OF PRIVATE onset of the COVID- COVID period, with
SECTOR 19 crisis. stable financial
BANKS: PRE-
● To assess key financial indicators indicating
COVID CRISIS strong operational
indicators and ratios to
understand the efficiency and
financial health and profitability.
operational efficiency ● Key performance
of private sector banks metrics such as return
in the pre-COVID on assets (ROA), return
period. on equity (ROE), and
● To provide insights net interest margin
into the strengths and (NIM) remained
weaknesses of private favourable for most
sector banks and private sector banks.
identify areas for ● Asset quality
potential improvement indicators, including
based on performance non-performing assets
evaluation. (NPA) ratios, reflected
sound credit risk
management practices
and prudent lending
strategies.

3. Aiswarya Effects of Global ● To empirically ● The global financial

Das, Financial Crises investigate the effects crises and the Covid-19
and Covid-19 of both the global pandemic have both
Dr. Pandemic on financial crises and the exerted significant
Debasis Banks: Empirical Covid-19 pandemic on pressure on banks in
Pahi Study on banks in emerging emerging markets,
Emerging Market markets. resulting in adverse
● To analyse the impact effects on their
of these crises on key financial performance.
financial indicators ● Profitability metrics
such as profitability, such as return on assets
liquidity, asset quality, and return on equity
and capital adequacy. have experienced
● To assess the resilience declines due to reduced
and adaptability of economic activity and
banks in emerging increased credit risk.
markets to external

11
 economic shocks and ● Liquidity ratios have
crises. shown fluctuations,
reflecting challenges in
funding, and managing
liquidity amidst market
uncertainties.
● Asset quality
indicators, including
non-performing loans
and loan loss
provisions, have
deteriorated because of
heightened credit risk
and economic
downturns.

4. Dr. Nidhi Comparative ● To conduct a ● Liquidity ratios

Tanwar Analysis of comparative analysis indicated differences in
Dr. Gazal Private Banks of private banks before banks' ability to
Singh Before Covid the onset of the Covid- manage short-term
Pandemic 19 pandemic. liquidity requirements,
● To evaluate key with some banks
performance indicators maintaining stronger
(KPIs) such as liquidity positions than
profitability, liquidity, others.
asset quality, and ● Asset quality metrics,
operational efficiency. including non-
● To identify trends and performing loan ratios
patterns in the and loan loss
financial performance provisions, varied
of private banks and among banks,
assess their reflecting differences
competitiveness in the in credit risk
pre-pandemic period. management practices.
● Operational efficiency
indicators highlighted
disparities in cost
management and
revenue generation
strategies, with some
banks demonstrating
higher levels of
efficiency than others.

12
 ● Overall, the
comparative analysis
revealed a mixed
performance among
private banks before
the Covid-19
pandemic, with
differences in financial
strength, risk
management practices,
and operational
effectiveness
influencing their
competitiveness in the
banking sector.
5. Ms. Impact of ● To examine the impact ● The COVID-19
Avantika COVID-19 in of the COVID-19 pandemic has
Jaiswal Indian Stock pandemic on the significantly impacted
Dr. Ruchi Market with Indian stock market, the Indian stock market,
Arora Focus on Banking with a specific focus with heightened
Sector on the banking sector. volatility and sharp
● To analyze the changes declines in stock prices
in stock prices, trading observed across various
volumes, and market sectors, including
volatility in response banking.
to the pandemic- ● Banking stocks
induced economic experienced
disruptions. considerable
● To assess the resilience fluctuations in response
and adaptability of to market uncertainties
banks in navigating and economic
through the challenges slowdown, reflecting
posed by the pandemic investor concerns about
and their implications credit risk, asset
for the broader stock quality, and
market. profitability.
● Government
interventions and
regulatory measures
aimed at mitigating the
economic impact of the
pandemic, such as
liquidity injections and
loan moratoriums,
influenced market

13
 sentiment and investor
behaviour.
● Despite challenges,
certain banks
demonstrated resilience
by implementing
proactive measures
such as capital raising,
cost-cutting initiatives,
and digital
transformation to adapt
to the new operating
environment.

6. Poonam Impact of ● To assess the impact of ● Pre-Covid-19, private

Sharma Digitalization on digitalization on both sector banks
Dr. Neha Public vs Private public and private demonstrated greater
Mathur Sector Banks Pre- sector banks before and agility and innovation
Post Covid-19 after the Covid-19 in adopting digital
Stakes pandemic. technologies, resulting
● To compare the in higher levels of
adoption and utilization customer satisfaction
of digital technologies and market
by public and private competitiveness
sector banks and their compared to public
effects on operational sector banks.
efficiency, customer ● The Covid-19
service, and financial pandemic accelerated
performance. digitalization efforts
● To analyze changes in across the banking
market positioning, sector, with both public
competitive advantage, and private banks
and stakeholder ramping up digital
perceptions of public channels and services to
meet the changing

14
 and private sector needs and preferences
banks in the digital era. of customers amidst
lockdowns and social
distancing measures.
● Post-Covid-19, public
sector banks made
significant strides in
digital transformation,
narrowing the gap with
private sector banks in
terms of digital
readiness and
customer-centricity.

7. Vijay Volatility of Bank ● To analyze the ● Bank stocks in India

Kumar Stocks in India volatility of bank exhibited heightened
Sadanand during Covid-19 stocks in India during volatility during the
Anjum the Covid-19 Covid-19 pandemic,
Fathima pandemic. reflecting the
● To examine the factors unprecedented
contributing to the economic challenges
fluctuations in bank and market
stock prices amidst the uncertainties.
pandemic-induced ● Factors contributing to
economic the volatility of bank
uncertainties. stocks included
● To assess the impact of fluctuations in interest
government rates, changes in credit
interventions, risk perceptions, and
shifts in investor

15
 regulatory measures, sentiment towards the
and market sentiment banking sector.
on the volatility of bank ● Government
stocks. interventions such as
liquidity injections,
interest rate cuts, and
stimulus packages
influenced market
dynamics and investor
behavior, leading to
fluctuations in bank
stock prices.

8. Mrs. Impact of Covid- ● To assess the ● The Covid-19

Sneha 19 on Banking multifaceted impact of pandemic has had a
Jaiswal Sector in India the Covid-19 pandemic significant impact on
on the banking sector in the banking sector in
India. India, disrupting
● To analyze changes in business operations,
key performance and financial
indicators such as performance.
profitability, asset ● Profitability indicators
quality, liquidity, and such as net interest
capital adequacy ratios. margins and return on
● To examine the assets declined because
response of banks to of lower economic
the challenges posed by activity, reduced
the pandemic and the lending, and increased
effectiveness of provisioning for bad
measures implemented loans.

16
 to mitigate risks and ● Asset quality
sustain operations. deteriorated, with an
increase in non-
performing assets and
loan delinquencies due
to borrower distress and
economic uncertainty.
● Liquidity management
became challenging,
with disruptions in
funding sources and
higher demand for
credit lines from
businesses and
individuals affected by
the pandemic-induced
slowdown.

9. A.K. Impact of ● To evaluate the ● The Covid19 outbreak

Mishra Covid19 Outbreak performance of the has led to significant
on Performance of Indian banking sector disruptions in the
Indian Banking in response to the performance of the
Sector Covid19 outbreak. Indian banking sector.
● To analyze the key ● Key financial
factors influencing the performance indicators,
financial performance such as profitability,
and stability of Indian liquidity, and asset
banks during the quality, have been
pandemic. adversely impacted by
● To assess the the pandemic.
effectiveness of ● Banks have faced
measures implemented challenges related to
by Indian banks to loan defaults, reduced
mitigate the impact of credit demand, and
the Covid19 outbreak increased provisioning
on their operations and for potential credit
profitability. losses.
● The economic
slowdown resulting
from the pandemic has
affected loan growth
and interest income for
banks.

17
10. A. Analysis of ● To assess the impact of ● The Covid-19
Bagewadi, Banking Sector in the Covid-19 pandemic pandemic has
D. D. India: Post Covid on the Indian banking significantly disrupted
Dhingra 19 sector. the banking sector in
● To analyze changes in India, leading to
the banking landscape, changes in customer
including shifts in preferences and
customer behavior, banking practices.
regulatory responses, ● Banks have faced
and market dynamics, challenges related to
following the Covid-19 asset quality
outbreak. deterioration, increased
● To identify challenges provisioning for bad
and opportunities faced loans, and liquidity
by banks in India in the management amidst
post-pandemic era and economic uncertainties.
evaluate strategies ● Regulatory
adopted to navigate the interventions, such as
evolving business loan moratoriums and
environment. liquidity support
measures, have helped
mitigate the impact of
the pandemic on banks
and borrowers.

11. E. Carletti, The Bank ● To examine the impact ● he Covid-19 pandemic

P. S. Colla Business Model in of the Covid-19 has accelerated pre-
the Post Covid-19 pandemic on the existing trends in the
World business model of banking industry, such
banks. as digitalization and
● To identify changes in remote service delivery.
customer behavior, ● Banks have
regulatory frameworks, increasingly relied on
and market dynamics digital channels to
influencing the bank engage with customers,
business model post- process transactions,
Covid-19. and deliver banking
● To analyze the strategic services during
responses of banks to lockdowns and social
the challenges and distancing measures.
opportunities arising ● Regulatory responses to
from the pandemic and the pandemic, including
the evolving economic monetary policy
landscape. interventions and
regulatory relief
measures, have

18
 influenced the
operating environment
and business strategies
of banks.

12. I. Effect of Covid 19 ● To examine the impact ● Banks have faced

Aldasoro, on the Banking of the Covid-19 pressures on their
E. Faia Sector pandemic on the profitability, liquidity,
banking sector. and asset quality due to
● To analyze the economic downturns
macroeconomic, and regulatory
regulatory, and responses to the
financial implications pandemic.
of the pandemic on ● Regulatory measures,
banks worldwide. such as loan
● To identify key moratoriums, liquidity
challenges and injections, and capital
opportunities faced by relief measures, have
banks in adapting to the helped mitigate the
new operating immediate impact of
environment. the pandemic on banks
and the broader
financial system.
● Digitalization and
remote working have
become essential for
banks to maintain
business continuity,
serve customers, and
manage operations
during lockdowns and
social distancing
measures.
● The pandemic has
accelerated pre-existing
trends in the banking
industry, such as digital
transformation, fintech
adoption, and
regulatory reform,
reshaping the
competitive landscape
and strategic priorities
of banks.

19
13. M. Paule, Banking Model ● To analyze the impact ● Banks need to enhance
O. Peltz after Covid 19: of the Covid-19 their capabilities in
Taking Model pandemic on the stress testing, scenario
Risk Management banking model. analysis, and scenario
to the Next Level
● To assess the planning to anticipate
effectiveness of and prepare for future
existing risk shocks and disruptions.
management practices ● Collaboration between
in mitigating the impact banks, regulators, and
of the pandemic on industry stakeholders is
banks. essential for developing
● To propose strategies best practices and
for enhancing model standards for model risk
risk management to management in the
address emerging risks post-Covid-19 era.
and uncertainties in the ● Investing in
post-Covid-19 banking technology, talent, and
landscape. governance structures
is crucial for banks to
build resilience,
adaptability, and
sustainability in the
face of evolving risks
and uncertainties.

14. M. Paule, Banking Model ● To evaluate the impact ● The Covid-19

O. Peltz after Covid-19: of the Covid-19 pandemic has exposed
Taking Model pandemic on the
Risk Management banks to heightened
banking industry's
to the Next Level risks, including credit
operational and risk
risk, market risk, and
management
frameworks. operational risk,
necessitating a
● To Assess the
reevaluation of existing
effectiveness of current
model risk risk management
management practices approaches.
in addressing the ● Banks have
challenges posed by the encountered challenges
pandemic. in effectively managing
● To Propose strategies model risk during the
for enhancing model pandemic, such as
risk management to difficulties in
better prepare banks for calibrating models to
future crises and
rapidly changing
uncertainties.

20
 economic conditions
and uncertainties.

15. Y. Sheng, Impact of ● To empirically assess ● There is significant

P. Singh COVID-19 on the impact of the variation in the
Indian Banks: An COVID-19 pandemic
Empirical performance of Indian
on Indian banks'
Analysis banks during the
financial performance
COVID-19 crisis,
and key indicators.
depending on factors
● To analyze changes in such as asset quality,
banks' profitability,
capital adequacy,
asset quality, liquidity,
and operational business model
efficiency in response resilience, and exposure
to the pandemic. to affected sectors.
Stronger and more
● To identify factors
contributing to diversified banks have
variations in the been better equipped to
performance of Indian withstand the
banks during the challenges posed by the
COVID-19 crisis. pandemic.
● Regulatory
interventions by the
Reserve Bank of India
(RBI), such as loan
moratoriums,
regulatory forbearance,
and capital adequacy
relief measures, have
played a crucial role in
mitigating the impact of
the pandemic on Indian
banks and the financial
system.
16. S. Gupta Financial ● To analyze key Financial analysis revealed
Analysis of Banks financial metrics such significant shifts in the
During Pre- as profitability, performance of Indian
COVID-19 and liquidity, asset quality, commercial banks between
COVID-19 and capital adequacy the pre-COVID-19 and
Period: A ratios of Indian COVID-19 periods. During
Comparative commercial banks. the pre-COVID-19 period,
Study of Indian banks demonstrated steady
● To identify the impact
Commercial profitability, adequate
of the COVID-19
Banks liquidity, stable asset

21
 pandemic on the quality, and robust capital
financial performance adequacy. However, the
and stability of banks. COVID-19 period
● To compare the witnessed a decline in
financial performance profitability metrics due to
of banks before and economic disruptions and
during the COVID-19 increased provisioning for
pandemic to assess bad loans. Liquidity ratios
changes and trends in came under pressure as
their financial health. banks faced challenges in
managing cash flows
amidst uncertainties. Asset
quality deteriorated with
higher non-performing
assets and provisioning
requirements. Despite these
challenges, banks with
stronger risk management
practices and diversified
revenue sources exhibited
greater resilience.
17. A. Kumar, An Empirical ● To assess the financial ● Indian banks managed
R.Chauhan Study of performance and to sustain profitability,
Resilience of stability of Indian
Indian Banking liquidity, and asset
banks during the crisis
Sector Amid quality during the crisis
period.
COVID-19 period, reflecting the
● To identify key factors resilience of their
Pandemic
contributing to the business models and
resilience of banks in
risk management
navigating through the
challenges posed by the frameworks.
pandemic.
● To analyze the ● Factors such as strong
effectiveness of risk capital buffers, robust
management practices risk management
and strategic responses practices, diversified
adopted by banks to revenue streams, and
mitigate the impact of agile operational
the crisis. capabilities emerged as
key drivers of resilience
for banks.

18. A. Das Assessing the ● To assess the specific ● ICICI Bank

Impact of impact of the COVID- experienced a decline
COVID-19 on 19 pandemic on ICICI in profitability metrics,

22
 Indian Banking Bank, one of the including net interest
Sector: A Case leading banks in India. income and net profit,
Study of ICICI ● To analyze the changes primarily due to
Bank in key financial metrics increased provisioning
and operational for potential loan
performance of ICICI losses and reduced
Bank during the economic activity.
COVID-19 crisis. ● Asset quality
● To identify the deteriorated as non-
challenges faced by performing assets
ICICI Bank and the (NPAs) increased,
strategies adopted to reflecting challenges in
mitigate the adverse loan repayment by
effects of the borrowers affected by
pandemic. the pandemic-induced
economic slowdown.
● Liquidity remained
stable, supported by
adequate capital buffers
and access to funding
sources, mitigating
liquidity risks during
the crisis.

19. S. Roy Strategies ● To examine the ● ICICI Bank

Adopted by Indian strategies implemented demonstrated resilience
Banks to Mitigate by ICICI Bank, a and adaptability in
the Impact of prominent Indian bank, navigating through the
COVID-19 to mitigate the adverse crisis, leveraging its
Pandemic: A Case effects of the COVID- robust infrastructure,
Study of ICICI 19 pandemic on its technological
Bank operations and capabilities, and agile
performance. management practices
● To analyze the to overcome challenges
effectiveness of these and seize opportunities
strategies in in a rapidly evolving
maintaining financial environment.
stability, customer ● The bank's proactive
service, and market stance, strategic
competitiveness amidst foresight, and
the crisis. customer-centric
● To identify the key approach positioned it
challenges faced by well to emerge stronger
ICICI Bank during the from the pandemic-
pandemic and the induced disruptions

23
 corresponding strategic and sustain long-term
responses deployed to growth and
address them. profitability.

20. R. Sharma Resilience of ● To evaluate the ● Despite facing

Indian Banking financial performance unprecedented
Sector: Lessons and stability of Indian
from the COVID- challenges, Indian
banks during the
19 Pandemic banks demonstrated
pandemic.
resilience in
● To identify the key maintaining financial
factors contributing to stability, with adequate
the resilience of banks
capital buffers,
in managing the impact
of the crisis. liquidity management,
and asset quality
● To analyse the
preservation measures.
effectiveness of risk
management practices,
digital transformation
initiatives.

Strengths:

1. Diversified Product Portfolio: ICICI Bank offers a wide range of banking and financial
products and services, catering to various customer segments and needs.
2. Strong Market Position: As one of India's largest private sector banks, ICICI Bank
commands a significant market share across retail banking, corporate finance, and
investment banking segments.
3. Extensive Distribution Network: The bank boasts a vast network of branches, ATMs,
and digital channels, ensuring convenient access to banking services for customers
across India and internationally.
4. Technological Innovation: ICICI Bank has embraced digital transformation, leveraging
technology to enhance customer experience, improve operational efficiency, and
introduce innovative banking solutions.
5. Strong Brand Image: ICICI Bank is widely recognized and trusted by customers,
investors, and stakeholders, thanks to its reputation for reliability, transparency, and
customer-centric approach.

24
Weaknesses:

1. High Dependency on Indian Market: While ICICI Bank has a significant presence in
international markets, it remains heavily reliant on the Indian market for a substantial
portion of its revenue and operations.
2. Asset Quality Concerns: Like many other banks, ICICI Bank faces challenges related
to non-performing assets (NPAs) and asset quality, particularly in the wake of economic
downturns or sector-specific challenges.
3. Regulatory Compliance: Being a financial institution, ICICI Bank operates in a highly
regulated environment, which may pose challenges in terms of compliance
requirements and regulatory changes.

Opportunities:

1. Emerging Digital Banking Trends: The increasing adoption of digital banking presents
opportunities for ICICI Bank to further enhance its digital offerings, expand its
customer base, and tap into new revenue streams.
2. Growing Middle-Class Population: India's rising middle-class population presents a
significant opportunity for ICICI Bank to offer a range of banking and financial
products tailored to their evolving needs and aspirations.
3. Expansion into Untapped Markets: ICICI Bank can explore opportunities for
geographical expansion, particularly in underserved or unbanked regions within India
and in select international markets.

Threats:

25
 1. Intense Competition: The banking industry in India is highly competitive, with both
domestic and international players vying for market share. This competition poses a
threat to ICICI Bank's customer acquisition and retention efforts.
2. Economic Uncertainty: Economic downturns, inflationary pressures, and other
macroeconomic factors can adversely impact ICICI Bank's financial performance and
asset quality.
3. Technological Risks: While technological innovation presents opportunities, it also
brings risks such as cybersecurity threats, data breaches, and disruptions in digital
services, which could undermine customer trust and confidence.

Chapter – 3
Data Presentation and Analysis

POST Pandemic PRE-Pandemic

Particulars 2023 2022 Average 2020 2019 Average

Per Share Ratios

EPS 44.89 32.98 38.935 12.08 5.17 8.625
Dividend per 8 5 6.5 0 1 0.5
Share
Operating 156.41 124.28 140.345 115.54 98.34 106.94
Revenue /
Share (Rs.)

26
Net 45.67 33.58 39.625 12.25 5.22 8.735
Profit/Share
(Rs.)
KEY PERFORMANCE RATIOS
ROCE (%) 3.27 2.92 3.095 2.67 2.52 2.595
CASA (%) 45.83 48.69 47.26 45.11 49.61 47.36
Net Profit 29.2 27.02 28.11 10.6 5.3 7.95
Margin (%)
Operating 11.04 5.58 8.31 -11.38 -17.58 -14.48
Profit Margin
(%)
Return on 2.01 1.65 1.83 0.72 0.34 0.53
Assets (%)
Return on 16.13 13.94 15.035 6.99 3.19 5.09
Equity / Net
worth (%)
Net Interest 3.92 3.36 3.64 3.02 2.8 2.91
Margin (X)
Cost to 38.79 40.65 39.72 45.79 48.98 47.385
Income (%)
Interest 6.89 6.12 6.505 6.8 6.57 6.685
Income/Total
Assets (%)
Non-Interest 1.25 1.31 1.28 1.49 1.5 1.495
Income/Total
Assets (%)
Operating 0.76 0.34 0.55 -0.77 -1.15 -0.96
Profit/Total
Assets (%)

Valuation Ratios
Enterprise 18,44,265.5 16,19,193.5 17,31,729.5 11,08,657.4 10,37,532.1 10,73,094.7
Value (Rs. Cr) 3 6 5 0 5 8
EV Per Net 16.88 18.75 17.82 14.82 16.36 15.59
Sales (X)
Price To Book 3.1 3.03 3.07 1.85 2.44 2.15
Value (X)
Price To Sales 5.61 5.88 5.75 2.81 4.06 3.44
(X)
Retention 89.09 94.06 91.58 100 71.3 85.65
Ratios (%)
Earnings Yield 0.05 0.05 0.05 0.04 0.01 0.03
(X)
Profitability Ratios
Interest 7.09 6.73 6.91 7.15 6.36 6.755
Spread

27
Adjusted Cash 25.74 23.36 24.55 9.73 5.31 7.52
Margin (%)
Net Profit 29.2 27.02 28.11 10.6 5.3 7.95
Margin
Return on 45.46 41.61 43.535 49.01 38.13 43.57
Long Term
Fund (%)
Return on Net 16.19 13.97 15.08 6.99 3.19 5.09
Worth (%)
Adjusted 16.19 13.97 15.08 6.99 3.19 5.09
Return on Net
Worth(%)
Return on 281.97 240.4 261.185 175.17 163.38 169.275
Assets
Excluding
Revaluations
Return on 286.35 245 265.675 179.99 168.1 174.045
Assets
Including
Revaluations

Management Efficiency Ratios

Interest 7.31 6.55 6.93 7.27 6.9 7.085
Income /
Total Funds
Net Interest 4.16 3.6 3.88 3.24 2.94 3.09
Income /
Total Funds
Non Interest 1.33 1.41 1.37 1.6 1.58 1.59
Income /
Total Funds
Interest 3.15 2.95 3.05 4.04 3.96 4
Expended /
Total Funds
Operating 2.56 2.6 2.58 3.38 4.02 3.7
Expense /
Total Funds
Profit Before 2.84 2.32 2.58 1.37 0.41 0.89
Provisions /
Total Funds
Net Profit / 1.69 1.12 1.405 -0.6 -1.77 -1.185
Total Funds
Loans 0.12 0.11 0.115 0.12 0.12 0.12
Turnover
Total Income 8.64 7.96 8.3 8.87 8.48 8.675
/ Capital
Employed(%)

28
 Profit And Loss Account Ratios
Interest 43.12 45.05 44.085 55.52 57.39 56.455
Expended /
Interest
Earned
Other Income 15.37 17.65 16.51 18.03 18.63 -0.6
/ Total
Income
Operating 29.61 32.61 31.11 38.05 47.45 -9.4
Expense /
Total Income
Selling 1.35 1.16 1.255 1.18 1.14 0.04
Distribution
Cost
Composition
Debt Coverage Ratios
Credit Deposit 83.67 79.75 81.71 86.52 90.54 88.53
Ratio
Investment 29.95 29.62 29.785 32.11 33.84 32.975
Deposit Ratio
Cash Deposit 5.73 5.32 5.525 5.14 5.85 5.495
Ratio
Total Debt to 6.6 7.01 6.805 8.24 7.77 8.005
Owners Fund
Leverage Ratios
Current Ratio 0.06 0.06 0.06 0.09 0.12 0.105
Quick Ratio 13.94 14.26 14.1 15.76 18.66 17.21

29
● Comparison of Per Share Ratios of ICICI Bank Ltd.

Per Share Ratios

180
160
140
120
100
80
60
40
20
0
2023 2022 2020 2019

Per Share Ratios EPS

Dividend per Share Operating Revenue / Share (Rs.)
Net Profit/Share (Rs.)

● Comparison of Key Performance Ratios of ICICI Bank ltd

Key Performance Ratios

50
30
10
-10
-30
)

..
g..
(%

(%

(%

(%

.
rn
in

tu
CE

SA

ts
at
gi

Re
se
er
RO

CA

ar

As
Op
M

on
it
of

rn
Pr

tu
t

Re
Ne

POST Pandemic 2023 POST Pandemic 2022 PRE Pandemic 2020 PRE Pandemic 2019

30
● Comparison of Valuation Ratios of ICICI Bank ltd

Valuation Ratios
20

18

16

14

12

10

0
EV Per Net Sales (X) Price To Book Value (X) Price To Sales (X) Earnings Yield (X)

POST Pandemic PRE Pandemic

● Comparison of Profitability Ratios of ICICI Bank ltd

31
 Profitability Ratios
60

50

40

30

20

10

0
Interest Spread Adjusted Cash Net Profit Margin Return on Long Adjusted Return on
Margin(%) Term Fund(%) Net Worth(%)

POST Pandemic 2023 POST Pandemic 2022 PRE Pandemic 2020 PRE Pandemic 2019

● Comparison of Debt Coverage Ratios of ICICI Bank ltd

Debt Coverage Ratios

100
90
80
70
60
50
40
30
20
10
0
2023 2022 Average 2020
POST Pandemic PRE Pandemic
Debt Coverage Ratios Credit Deposit Ratio Investment Deposit Ratio
Cash Deposit Ratio Total Debt to Owners Fund

32
● DATA ANALYSIS USING SPSS

33
 Paired Samples Test
Paired Differences t df Sig. (2-
Mean Std. Std. 95% Confidence tailed)
Deviatio Error Interval of the
n Mean Difference
Lower Upper
Pair vPRE_NPS - - .65761 .46500 - - - 1 .014
1 POST_NPS 21.7950 27.7033 15.8866 46.8
0 9 1 71
Pair PRE_ROCE - -.50000 .14142 .10000 - .77062 - 1 .126
2 POST_ROCE 1.77062 5.00
0
Pair PRE_CASA - .10000 1.15966 .82000 - 10.5190 .122 1 .923
3 POST_CASA 10.3190 9
9
Pair PRE_NPM - - 2.20617 1.56000 - -.33832 - 1 .049
4 POST_NPM 20.1600 39.9816 12.9
0 8 23
Pair PRE_ROA - - .01414 .01000 - -1.17294 - 1 .005
5 POST_ROA 1.30000 1.42706 130.
000
Pair PRE_ROE - - 1.13844 .80500 - .28349 - 1 .051
6 POST_ROE 9.94500 20.1734 12.3
9 54
Pair PRE_COSTTOI 7.66500 .94045 .66500 -.78463 16.1146 11.5 1 .055
7 NC - 3 26
POST_COSTT
OINC
Pair PRE_OPPROF - .02828 .02000 - -1.25588 - 1 .008
8 - 1.51000 1.76412 75.5
POST_OPPRO 00
F
Pair PRE_RONW - - 1.11723 .79000 - .04790 - 1 .050
9 POST_RONW 9.99000 20.0279 12.6
0 46
Pair PRE_EPS - - 3.53553 2.50000 - 1.45551 - 1 .052
10 POST_EPS 30.3100 62.0755 12.1
0 1 24
Pair PRE_ENTERP - 108856. 76973.3 - 319404. - 1 .074
11 RISEVALUE - 658634. 76965 6000 1636674 50139 8.55
POST_ENTER 77000 .04139 7
PRISEVALUE
Pair PRE_NETPRO - .42426 .30000 - 1.22186 - 1 .073
12 FITTOFUNDS - 2.59000 6.40186 8.63
POST_NETPR 3
OFITTOFUND
S

34
 1. The Hypothesis Testing Through Paired T-Test on Per Share Ratios of ICICI Bank ltd.

● The Hypothesis Testing Through Paired T-Test on Key Performance Ratios of ICICI
Bank ltd

35
1. The Hypothesis Testing Through Paired T-Test on Profitability Ratios of ICICI
Bank ltd.

Chapter – 4

36
 Summary & Conclusions

● Findings and Results

The financial landscape of ICICI Bank underwent notable transformations in the wake of the
COVID-19 pandemic, as evidenced by significant changes in various key metrics. Metrics such
as Net Profit Per Share, Net Profit Margin, Return on Assets, Return on Equity, Cost-to-Income
Ratio, Operating Profit, Return on Net Worth, and Earnings Per Share exhibited substantial
disparities between the pre- and post-pandemic periods. These divergences underscore the
profound impact of the pandemic on the bank's financial health, operational efficiency, and
shareholder value. The decline in Net Profit Per Share and Net Profit Margin reflects the
challenges faced by ICICI Bank in maintaining profitability amidst economic uncertainties and
disruptions in business operations. Similarly, the fluctuations in Return on Assets and Return
on Equity highlight the evolving dynamics of asset utilization and shareholder value creation
in the face of adverse market conditions.
Moreover, the shifts observed in metrics such as Cost-to-Income Ratio and Operating Profit
signify the bank's efforts to adapt to changing market conditions and optimize cost structures
to mitigate the impact of revenue pressures and margin squeezes. The fluctuations in Return
on Net Worth and Earnings Per Share further underscore the volatility and uncertainty
prevailing in the financial markets during the pandemic period, influencing investors'
perceptions and expectations regarding the bank's performance and growth prospects.
Conversely, certain metrics exhibited stability or marginal changes between the pre-pandemic
and post-pandemic periods, indicating resilience in specific aspects of the bank's financial
performance. Return on Capital Employed, CASA Ratio, Enterprise Value, and Net Profit to
Funds Ratio remained relatively unchanged, suggesting that these metrics were less susceptible
to the disruptions caused by the pandemic. The stability observed in Return on Capital
Employed reflects the bank's ability to efficiently deploy capital and generate returns, while
the consistency in CASA Ratio underscores the importance of stable low-cost deposits in
supporting liquidity and funding requirements.
Similarly, the Enterprise Value and Net Profit to Funds Ratio remained resilient, reflecting the
bank's ability to preserve value and maintain profitability amidst challenging market
conditions. These findings highlight the nuanced impact of the pandemic on ICICI Bank's
financial metrics, with certain indicators exhibiting vulnerability to economic shocks while
others demonstrating resilience and stability. Overall, the disparities observed in key financial
ratios underscore the complex interplay of internal and external factors shaping the bank's
performance and resilience in the face of unprecedented challenges.

37
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38