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METAVERSE
I. Brief introduction of Metaverse
- The metaverse refers to a virtual, immersive, and interconnected digital universe that
integrates augmented reality (AR), virtual reality (VR), 3D spaces, and digital economies,
enabling users to interact with digital environments and each other in real-time. It is seen as
the next evolution of the internet, where physical and digital worlds blend, allowing for a
seamless transition between online and offline experiences.
- Metaverse includes:
1. Augmented Reality (AR)
2. Virtual Reality (VR)
3. Digital Twins
4. Digital economies (Digital assets and Crypto)
5. Non-Fungible Tokens (NFTs)
6. Avatars
7. Blockchain
8. Virtual Goods and Commerce
9. 3D Virtual Spaces
II. Application of Metaverse in E-commerce
A. Supply Chain Management:
1. Digital Twins for warehouse simulation and optimization
- Definition: A digital twin is a virtual replica of a physical warehouse, including its
layout, equipment, and processes.
- Application: Warehouse managers can use the metaverse to create and interact with
digital twins, simulating different layouts, workflows, and resource allocations. This allows
them to optimize space utilization, labor deployment, and inventory flows without
interrupting actual operations.
- Company’s case: DHL applies Digital Twins in warehouse management.
https://www.youtube.com/watch?v=S4jE-h37B4I
DHL Supply Chain has used Internet of Things technology, data analytics and digital
twins – connecting physical and virtual warehouses – to create a Smart Warehouse solution.
This digital solution enables 24/7 coordination of operations to address issues as they arise,
especially in terms of safety.
Six key elements of the DHL Smart Warehouse initiative:
1. Efficiency through reduced congestion
2. Alerts for controlled areas
3. Temperature monitoring
4. Full visibility of traffic
5. Real-time operational data
6. Enhanced MHE safety
2. 3D- virtualize for Inventory management
- Definition: The metaverse can provide 3D visualization of real-time inventory across
multiple warehouses
- Application: Managers can "walk through" a virtual representation of the warehouse,
viewing real-time inventory levels, tracking stock movement, and identifying bottlenecks or

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inefficiencies. Integration with IoT sensors can provide live updates on stock levels,
temperature control for sensitive items, or maintenance needs.
- Company’s case: Amazon creates digital twins/ virtual warehouse to keep track of
inventory
https://www.facebook.com/watch/?v=731061814773496
B. Retailing:
1. Set up virtual stores and showrooms: Customers can explore products in a virtual
environment, replicating the experience of physical shopping. Also, this can act as a method
of advertising when launching new products.
- Company’s case: Xiaomi launched a virtual showroom to promote their new product
Redmi Note 11.

TRẢI NGHIỆM SHOWROOM ẢO METAVERSE CỦA XIAOMI | VR PLUS #short

2. Offer gamified shopping experience: Retailers can offer gamified shopping
experiences where users participate in virtual quests, earn rewards, or unlock special
discounts through gameplay.
- Company’s case: Nike has launched virtual stores in the metaverse where users can
browse products, interact with other shoppers, and make purchases as avatars. Nike
collaborates with Roblox (a game platform) to set up Nike Land, where the fans can meet up
virtually, play games and spend money on virtual “skin”, outfits and shoes by Nike.
Nike’s Amazing Digital Transformation Into The Metaverse
3. Sell NFTs and Digital collections: Retailers can sell Non-Fungible Tokens (NFTs),
offering unique digital products, virtual fashion, or collectibles that customers can own, trade,
or wear in the metaverse.
- Company’s case: GUCCI sells digital NFTs collaborating with SUPERPLASTIC.

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III. Cost for applying Metaverse
Scope and Complexity of the Metaverse Application:
+ Features and functionalities: The more complex the features (real-time interactions,
advanced graphics, multiplayer capabilities), the higher the development costs.
+ Scale: The size and scope of the metaverse, such as the number of users or virtual
environments, can also impact costs.
Technology Stack:
+ Hardware: The choice of hardware, including VR headsets, AR glasses, and powerful
servers, can influence costs.
+ Software: The specific software tools and platforms used for development, such as
game engines or blockchain technologies, can also affect expenses.
Development Team:
+ Size and expertise: The size and experience of the development team will directly
impact costs. Hiring experienced developers and designers can be more expensive but
may lead to a more efficient and high-quality product.
+ Location: Geographic location can influence development costs due to differences in
labor rates.
Content Creation:
+ 3D models: Creating high-quality 3D models for virtual environments can be time-
consuming and expensive.
+ Animations and effects: Developing realistic animations and special effects can also
add to costs.
Blockchain Integration:
+ Complexity: If blockchain technology is used for decentralized governance, asset
ownership, or other purposes, it can increase development complexity and costs.
Scalability:
+ Future growth: Building a metaverse that can accommodate future growth and
expansion may require additional infrastructure and development costs.
Maintenance and Updates:
+ Ongoing costs: Once a metaverse application is launched, there will be ongoing costs
for maintenance, updates, and security.
Regulatory Compliance:

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 + Legal and ethical considerations: Ensuring compliance with relevant laws and
regulations, such as data privacy and consumer protection, can add to costs.
The cost of developing a metaverse can vary significantly depending on various factors. A
basic metaverse with simple features and limited interactions may cost between $100,000 and
$500,000. Mid-range metaverses with more complex environments and increased interactions
can cost between $500,000 and $2,000,000. Highly immersive and complex metaverses with
advanced features, such as robust blockchain integration and virtual or augmented reality
components, can cost $2,000,000 or more. It's important to carefully consider your specific
needs and budget when planning your metaverse project.
IV. List of suppliers of Metaverse in Vietnam
- FPT Software:
FPT Software develops solutions for AR/VR, blockchain, and digital twins, serving
industries such as manufacturing, real estate, and e-commerce. The company is also
researching and developing solutions for the metaverse.
- Vingroup: Project VinAI & Vin BigData
VinAI and VinBigData (part of Vingroup) are developing AI, machine learning, and AR/VR
technologies that can be applied to metaverse projects, particularly in retail, real estate, and
education sectors.
- KardiaChain: Blockchain company collaborated with Viettel to develop blockchain in
Vietnam
KardiaChain is a leading blockchain company in Vietnam, offering a cross-compatible
blockchain platform for metaverse-related services, such as NFTs, tokenization of assets, and
decentralized applications (dApps).

AUGMENTED REALITY (AR)

I. Brief introduction of AR
- Augmented reality (AR) is the integration of digital information with the user's
environment in real time. Unlike virtual reality (VR), which creates a totally artificial
environment, AR users experience a real-world environment with generated perceptual
information overlaid on top of it. The primary benefit of AR is that it manages to blend
digital and three-dimensional (3D) components with an individual's perception of the real
world. AR often uses Camera enabled devices like cell phones or glasses: Apple Vision Pro,
Google glass, Meta Quest 3.
- AR can be used for:
+ Retail: Using an app to see furniture or paint will look in your home before buying,
Target app. The Target retail app feature See it in Your Space lets users take a photo
of a space in their home and digitally view an object, such as a picture on the wall or a
chair, to see how it will look there.
+ Navigation: Overlaying a route to the user destination over a live view of a road:
Example :Expand local discovery in Singapore with augmented reality in Google Maps |
Singapore Tourism Board People can go with the direction of Google Maps. However,
it's more than a normal destination. Google Maps allows users to explore new

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 destinations while traveling with a highlight introduction of a place: a deep history…
it aids in the discovery of new places of interest. It enriches travelers through
deepening their understanding of Singapore's rich culture and history. Users can also
interact with attractions to add new dimensions to make it more interesting.
+ Architecture: Helping architecture visualize the building project.
+ Manufacturing: Display information like: model number or repair procedures for
worker to both train and perform maintenance in real time
+ Snapchat filters: Snapchat can overlay a filter or mask over the user's video or picture.
+ Measure app on Iphone: The Measure app on Apple iOS acts like a tape measure by
letting users select two or more points in their environment and measure the distance
between them.
+ Game: Pokemon Go: is a popular mobile AR game that uses the player's GPS sensors
to detect where Pokemon creatures appear in the user's surrounding environment for
them to catch.
*Future life with AR:
The Future of Real Estate AR
+ Task management and communication: easily check the work list and communicate
with colleagues to facilitate the task and handlings; use it as a substitute for a phone.
+ Virtual outfit selection: Choose your daily outfit without physically trying anything
on. By connecting with your wardrobe, view the available clothes and virtually try
them on using a screen. Once you've made your selection, AR locates the exact outfit
for you.
+ Danger alerts: AR provides real-time updates on your surroundings, such as danger
alerts and navigation assistance.
+ Real estate and rentals: View available rental properties without needing a physical
visit. Simply stand in front of a building, and AR will display the apartments for
selection. A virtual assistant offers guidance, and your family can experience the
property from your point of view.
+ Room decoration: Use AR to design and decorate your room based on the real
environment around you.
+ Financial decision-making support: AR assists with financial planning by
summarizing installment payments, eliminating the need for manual calculations.
+ Stranger recognition: Recognize strangers and show through AR who the people are
and other information about them.
II. Application of AR applied in E-commerce
1. Product visualization:
IKEA Place: Say Hej to IKEA Place using app place up. This allows you to place their
furniture into your house. You just simply use your phone or tablet and point camera at it in
the app, place sofas, cupboards, beds into those spaces and you can actually get a feel of what
it is actually looking like in your actual room.
2. Virtual try-on:
Rolex: AR-Watches| Try-on Rolex Watch in virtual.
AMAZON fashion: New! Virtual Try On Shoes
Warby Parker:Can You Tell the Difference? | Warby Parker

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 Many companies are leveraging augmented reality (AR) to enhance customer
experiences through their dedicated applications. For instance: Rolex offers an AR-enabled
app that lets users virtually try on watches, allowing them to see how different models look
on their wrists without visiting a store.Amazon has integrated AR features into its shopping
app, enabling consumers to visualize products in their real environment before making a
purchase decision. This functionality helps customers assess how items fit or appear in their
spaces. Warby Parker provides a virtual try-on app utilizing AR technology, allowing
customers to virtually try on hundreds of eyewear styles. This realistic experience assists
users in selecting frames that suit their preferences and facial features.
These AR applications enhance the shopping experience by providing interactive and
personalized product visualizations, reducing the need for physical trials, and offering
convenience to customers.
3. AR in warehouseAugmented Reality Warehouse - Extended Warehouse Management
Hands-free working with AR glasses. This technology displays information and
instructions directly in the user's line of sight, enabling more efficient work without the need
for device interaction. It assists workers in inventory picking by showing item locations
through AR, optimizes routes within the warehouse for quicker picking and packing, and
provides real-time data and updates for warehouse operations. Additionally, it enhances
efficiency and safety during pallet placement or moving in the warehouse by issuing
warnings for any dangers
III. Cost for applying AR
The cost of applying augmented reality (AR) can vary widely depending on several factors:
Complexity of Features ($20,000 – $100,000)
+ Feature Richness: Apps with a multitude of features, such as real-time object tracking,
advanced interactions, or sophisticated analytics, will naturally require more
development time and resources.
+ Customizability: Highly customizable features, allowing users to personalize their AR
experience, can increase development complexity.
+ Integration with Other Systems: If the AR app needs to integrate with existing
systems or platforms (e.g., CRM, ERP), the development process becomes more
intricate.
Platform Compatibility ($5,000 – $20,000)
+ Cross-Platform Development: Developing for both iOS and Android platforms can
increase costs due to the need for separate codebases and testing.
+ Device Compatibility: Ensuring compatibility with a wide range of devices (e.g.,
smartphones, tablets, AR glasses) can add complexity.
+ Operating System Updates: Regular updates to operating systems can require app
updates to maintain compatibility.
Design and UI/UX ($10,000 – $30,000)
+ Immersive Experiences: Creating truly immersive AR experiences requires thoughtful
design and user interface (UI) elements that seamlessly blend the virtual and real
worlds.

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 + Intuitive Interactions: Intuitive interactions, such as natural gestures or voice
commands, can enhance user experience but may require advanced development
techniques.
+ Visual Appeal: High-quality graphics and animations can enhance the overall appeal
of the AR app but can also increase development costs.
Content Creation ($5,000 – $50,000)
+ 3D Model Quality: High-quality 3D models are essential for realistic and engaging
AR experiences. Creating custom models can be expensive, while using pre-existing
models may limit customization options.
+ Animation Complexity: Complex animations can significantly increase development
time and costs.
+ Interactive Elements: Creating interactive elements, such as objects that users can
manipulate or information that appears on demand, adds complexity to the
development process.
Backend Integration ($10,000 – $40,000)
+ Data Management: If the AR app needs to access or store data, a robust backend
infrastructure is required.
+ API Integration: Integrating with external APIs (e.g., for weather data, location
services) can add complexity and potential costs.
+ Scalability: If the app is expected to grow in popularity, the backend infrastructure
must be scalable to handle increased load.
Testing and Quality Assurance ($5,000 – $20,000)
+ Device Testing: Testing the app on a variety of devices and operating systems is
crucial to ensure compatibility and performance.
+ User Testing: Gathering feedback from real users can help identify usability issues
and areas for improvement.
+ Performance Optimization: Ensuring the app runs smoothly and efficiently on
different devices can require performance optimization techniques.
Augmented Reality SDKs Software development kits ($2,000 – $15,000)
+ Feature Set: The choice of AR SDK will depend on the specific features required for
the app. Some SDKs may offer more advanced features or better performance than
others.
+ Licensing Costs: Some SDKs may have licensing fees associated with their use.
+ Community Support: A strong community of developers can provide valuable
resources and support.
Location-Based Services ($5,000 – $15,000)
+ Accuracy: The accuracy of location-based services can impact the user experience.
Using more precise location data may require additional hardware or software.
+ Data Privacy: Ensuring compliance with data privacy regulations when using location
data is essential.
+ Integration with Maps: Integrating with mapping platforms can provide additional
context and functionality for location-based AR apps.
Real-time Collaboration ($5,000 – $20,000)

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 + Networking: Implementing real-time collaboration features requires robust
networking capabilities.
+ Synchronization: Ensuring that all users have a consistent experience can be
challenging, especially in environments with varying network conditions.
+ Security: Protecting user data and preventing unauthorized access is crucial in real-
time collaboration applications.
Legal and Regulatory Compliance ($2,000 – $10,000)
+ Data Privacy: Compliance with data privacy regulations, such as GDPR or CCPA, is
essential, especially when handling user data.
+ Intellectual Property: Protecting intellectual property, such as 3D models or original
content, is important.
+ Export Controls: Depending on the nature of the AR app, it may be subject to export
controls.
IV. List of suppliers of AR in Vietnam
Development Companies:
+ 1 PowerGate Software: Known for their expertise in AR/VR solutions and mobile app
development. They offer a wide range of AR services, from simple image recognition
to complex 3D object tracking.
+ Netpower Vietnam: Provides a comprehensive suite of IT services, including AR and
VR development. They have experience in creating immersive experiences for various
industries, such as education and gaming.
+ Var Meta: Specializes in AR/VR development and has a strong focus on creating
interactive and engaging experiences. They have a proven track record in delivering
high-quality AR solutions.
+ Ekotek: Offers AR/VR solutions for a variety of industries, including education and
retail. They have expertise in developing AR applications that enhance learning and
engagement.
+ Sphinx Jsc: Provides AR/VR development services and has experience in creating
interactive applications. They offer a range of AR solutions, from simple overlays to
complex simulations.
+ Tesuji: A software development company with expertise in AR/VR and mobile app
development. They offer custom AR solutions tailored to specific business needs.
+ MLTech Soft: Provides AR/VR solutions and has experience in developing custom
applications. They specialize in creating AR experiences that are both innovative and
user-friendly.
+ BEETSOFT Co Ltd: Offers AR/VR development services and has a focus on
innovative solutions. They have experience in creating AR experiences for various
industries, such as healthcare and manufacturing.
Hardware Suppliers: Vietnam may not have a large-scale domestic production of AR
hardware.
+ Online Retailers: Platforms like Amazon, eBay, and AliExpress often have a selection
of AR devices and accessories.
+ International Distributors: Companies like Oculus, HTC, and Microsoft have global
distribution networks that may include Vietnam.

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 + Local Electronics Stores: Some larger electronics stores in Vietnam may carry a
limited selection of AR devices, especially popular models.
*Enhancing customer satisfaction by implementing your own AR technology in your store.
Normally many big firms will have its own AR system to increase customer
satisfaction, but as a small online shop on an e-commerce platform, there is a way to
apply this AR technology via app: AR code app.
Instead of using only photos + video to advertise products, we can use QR code of AR
code app:
How to use this app:
Step 1: choose your product: move close and center the dot on your object then tap
continue to start
Step 2: move around to ensure that the whole object is inside the box. Drag handles to
manually resize.
Step 3:capture your object again from a lower angle
Step 4: capture your object again from a higher angle

Once you’ve completed the process, QR codes will be available for users to explore
augmented reality technology.

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 VIRTUAL REALITY (VR)

I. Brief introduction of technology

- Virtual Reality (VR) is a computer-generated environment with scenes and objects that
appear to be real, making the user feel they are immersed in their surroundings. This
environment is perceived through a device known as a Virtual Reality headset or helmet.
- The main difference between VR and AR is that VR builds the world in which we
immerse ourselves through a specific headset. It is fully immersive and everything we see is
part of an environment artificially constructed through images, sounds, etc. On the other
hand, in augmented reality (AR), our own world becomes the framework within which
objects, images or similar are placed. Everything we see is in a real environment and it may
not be strictly necessary to wear a headset.
II. How this technology applied in E-commerce
a. Virtual stores
- Virtual showrooms enable customers to visit virtual storefront online from the comfort
of their home. Customers are able to browse through clothing racks similarly to being inside a
store. This process will be much more convenient and time-saving. Moreover, they can also
compare the prices of different products before having their final decision.
b. In-store experiences
- VR enables customers to browse and visualize a larger assortment of products than a
physical store
c. Virtual try-before-you-buy
- This technology lets customers try on different products virtually in the fastest way.
These immersive visualizations and interactions can help shoppers really understand what
they’re evaluating and what they want
III. Cost for applying this technology
The cost of virtual reality development depends on a huge number of factors:
- Platform compatibility: Developing a VR app that works across multiple platforms
and devices can increase costs due to the need for additional testing and optimization.
- Complexity of the product: The complexity of the VR app, including its
functionality and the amount of content to be created, can have a significant impact on
the cost.
- Level of interactivity: Application with more interactive features, such as real-time
interactions or advanced AI, require more development time and therefore increase
the cost.
- Quality of content: The cost to develop virtual reality content (high-quality visuals
and audio) can be a time-consuming and expensive process, especially for immersive
experiences that require detailed graphics and 3D models.
- Third-Party Integrations: If a VR app needs to integrate with external systems or
services, such as payment processing or third-party APIs, this can increase
development costs.
- Testing and optimization: Proper testing and optimization of a product is critical to
delivering a smooth and seamless user experience. This process can be time
consuming and add to the overall cost of development.

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 - Development team rate: The location of the development team can also affect costs.
Hiring developers from countries with lower labor costs can be cheaper, but it can
also affect the quality of work and communication.
Developing a basic VR application typically takes 6-8 weeks and costs at least $15,000. On
the other hand, a project of medium complexity, such as an online store integrated with VR
functionality, can take up to 4-6 months and come with a price tag starting at $30,000.
IV. List of suppliers in Vietnam
- PowerGate Software
- Sphinx Jsc
- VAR META., JSC
- Beetsoft Co Ltd
- MLTech Soft
- Ekotek
- Tesuji
- YITEC Research And Technology Development Co.LTD
- Rikkeisoft
- CodLUCK Technology ., JSC

_________________________________________________________________________
VR in e-commerce: The Future of eCommerce Embracing Virtual Reality and Augmented Reality
- Customers can experience products in a way that was never possible before.
- The VR market is projected to reach 12.2 billion dollars by the end of 2024 (Statista)
- A furniture company could create a VR showroom where customers can walk around
and interact with their products (Eg: In 2018, IKEA launched its VR app IKEA Place
allowing users to virtually place furniture in their homes before purchasing; Walmart
acquired a VR startup Spatialand in 2018 to create VR experiences for their
customers)

The Future of eCommerce AR/VR Technology

Fashion & Apparel Industry:
- Virtual Product Tryouts: 3D Body Mesh Technology lets users try on products
virtually. The tech maps the outer user body via scanning to aid in virtually switching
outfits through voice commands.
- Magic Mirrors: VR Mirror images are projected on a screen. Using this one could try
out selected products without accessing the trial rooms.

Infosys Virtual Reality Store: Retail comes alive at home

Infosys VR store
The Infosys Virtual Reality Store helps retailers bring home the experience of retail shopping.
Armed with powerful customer-centric features like alerts on allergens and nutritional
information, it puts relevant information at the fingertips of customers. This solution is
natively connected to a backend SAP ERP system that manages warehousing, ordering,
shipping, and billing. It also provides real-time reporting as well as consumer analytics.

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Along with the solution, Infosys also bundles offerings from our CPG Intelligent Enterprise
suite that includes IoT, blockchain, warehousing, and more.

Virtual Store Shopping Demonstration

How Virtual Reality Is Enhancing E-Commerce Platforms?

- VR e-commerce stores facilitate an immersive experience: introducing unique
shopping online experience for customers through VR showrooms
- Elevate in-store and online shopping experience: enable customers to browse and
visualize a larger assortment of products than a physical store
- Time-saving: customers can save their time by replacing traditional trial rooms/fitting
room with VR fitting rooms where they can try out clothes virtually at their own
convenience
- Visualize products in a better way: enable customers to make wise purchase decision
- Cost effective alternative for retailers: eliminate the need of hiring employees

Virtual Reality and Its Disruptive Influence on E-Commerce Checkout Processes

- Reducing return rates and increasing customer satisfaction and engagement
- Challenges:
- High cost of technology and the need for compatible hardware can be
prohibitive for small enterprises
- Technical limitations (resolution quality, latency issues, the need for robust
internet connectivity) can affect the VR shopping experiences
=> Requires significant investment and technological expertise to overcome these
barriers.

AR eCommerce Logistics Development: The Future is Now.

How Virtual and Augmented Reality Are Revolutionizing E-Commerce Logistics
+ 3 examples of VR training in Logistics | Full-Service VR & AR Agency
+ VR Training: 4 applications in the world of logistics - Warp VR
What are the current and future trends and innovations in AR and VR for logistics?

ROBOTS

I. Brief introduction of Technology

- What is a Robot ?

A robot is a programmable machine that can complete a task, while the term robotics
describes the field of study focused on developing robots and automation. Each robot has a
different level of autonomy. These levels range from human-controlled Robots that carry out
tasks to fully-autonomous Robots that perform tasks without any external influences.

- The appearance of Robots in E-commerce

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 The rapid growth of online shopping has pushed supply chains to reconsider automation,
with only 5% of warehouses currently automated. The warehouse automation market is
growing, driven by the need to meet increased e-commerce demand. Manual picking still
dominates, leaving room for robotics and AI-enabled systems to transform operations. With
warehouse labor spending over $230 billion and the automation market expected to grow by
13% annually, now is a crucial time for businesses to invest in automation to stay
competitive. Robots and other forms of automation are being used in various ways in the e-
commerce industry to streamline operations, improve efficiency, and enhance customer
experiences.

II. How these technology applied in E –commerce (recommend products, demo

products, warehouse, logistics, ….) -> use video search on youtube to demo its
usage

- Warehouse Automation: Robots are increasingly used in fulfillment centers and

warehouses to automate tasks such as picking, packing, sorting, inventory management, and
quality control. These robots use advanced technologies like sensors, machine vision,
artificial intelligence, and barcode or RFID scanners to efficiently perform repetitive,
dangerous, or tedious tasks. This automation improves logistics, accuracy in inventory
management, and product quality while reducing errors and manual labor.

→ Amazon’s Robotic Empire: The video explores Amazon's growing robotics empire,
highlighting the company's rapid expansion in the use of robots in its fulfillment centers.
Amazon has doubled its number of warehouse robots from 100,000 in 2018 to 200,000 by
2020. The robots, such as drive units and robotic arms, work alongside human employees
to increase efficiency, handling tasks like transporting shelves, picking, and labeling
products. Amazon is also investing heavily in robotics research and innovation, with a $40
million robotics lab and development hubs to create more advanced robots. While robots
have significantly improved productivity, Amazon's future goal is full automation, though
they are still about 10 years away from achieving this for single-order fulfillment.

→ Inside Alibaba’s Smart Warehouse: Alibaba's warehouses are also highly automated,
with robots performing 70% of tasks, such as moving products and optimizing space

→ Ocado’s Robotic Grocery Packing: In Ocado's grocery warehouses, thousands of

robots work together to pick and pack groceries efficiently, handling up to 65,000 orders a
week. These robots operate on a grid system, moving items from shelves to packing

- Logistics and Sorting: Robots have various applications beyond warehouses, including
last-mile delivery in urban areas and processing returns. Equipped with GPS, sensors, and
cameras, robots can navigate safely for quick deliveries and efficiently handle reverse
logistics by inspecting, sorting, and preparing returned items. The benefits of robots across
these tasks include increased speed, improved accuracy, greater strength and endurance,
consistent performance without breaks, and scalability as businesses grow and evolve.

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 → Delivery Robots!

→ AmbiSort AI-Powered Sortation System: Ambi Robotics utilizes AI-powered robotics

to enhance e-commerce efficiency by automating repetitive tasks like package sorting. Their
key product, AmbiSort, powered by the AmbiOS system and DexNet technology, enables
robots to quickly learn and handle various package types. The system boosts productivity by
50%, cuts costs by 40%, and integrates seamlessly with existing infrastructure, allowing
businesses to scale without expensive upgrades. AmbiSort's intuitive interface and data-
driven insights improve workflow, visibility, and shipping accuracy, helping businesses meet
growing e-commerce demands efficiently.

III. Cost for applying those technology

1. Robotic System Cost

- Robotic Process Automation (RPA): These software bots handle back-end tasks like
order processing, inventory management, and customer service automation. RPA solutions
typically cost between $5,000 to $15,000 per license annually, depending on the provider and
complexity.

- Warehouse Robots (Physical): For eCommerce fulfillment, autonomous mobile

robots (AMRs) and automated guided vehicles (AGVs) are common. These can cost between
$25,000 and $100,000 per robot, depending on their capabilities (e.g., picking, transporting).

- Customization and Integration Costs: Adapting robots to the specific needs of a

business (e.g., integrating with existing warehouse management systems or eCommerce
platforms) adds another layer of cost. This could range from $50,000 to $500,000 or more,
depending on the complexity.

2. Installation and Setup

- Infrastructure Upgrades: Setting up robots often requires upgrading warehouse

layouts, installing sensors, and configuring communication systems. This can add $100,000
to $1 million depending on the warehouse size and the number of robots.

- Training & Change Management: Staff need to be trained to operate and maintain
the robots. Training programs can range from $10,000 to $50,000, plus the potential cost of
change management consulting.

3. Maintenance and Support

- Ongoing Maintenance: Robots require regular maintenance, which can cost about 10-
20% of the initial hardware investment per year.

- Software Updates: For RPA, cloud-based solutions might include updates in the
subscription fee, but custom solutions may have an additional cost for software upgrades.

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 4. Potential Cost Savings

- While the upfront costs for robot implementation are significant, they can lead to long-
term savings by reducing labor costs, increasing operational efficiency, and improving order
accuracy. Many companies experience ROI within 2-3 years of implementing robotic
solutions.

IV. List of suppliers (who are the seller of these technology in Vietnam)
Mobile robot manufacturers with Headquarter in Vietnam
- Unifee
Mobile robot manufacturers with Subsidiary in Vietnam
- Bosch Rexroth Subsidiary in Vietnam (Bosch Rexroth AG)
- Daifuku Subsidiary in Vietnam (Daifuku Intralogistics Vietnam Co., Ltd.)
- KUKA Subsidiary in Vietnam (KUKA Vietnam Company Limited.)
- Omron Adept Subsidiary in Vietnam (OMRON Vietnam Co. Ltd.)
- SEW Eurodrive Subsidiary in Vietnam (SEW-EURODRIVE Co. Ltd., Ho Chi Minh)
- SSI Schaefer Subsidiary in Vietnam
- Stäubli WFT Subsidiary in Vietnam
- Swisslog Subsidiary in Vietnam
Mobile robot manufacturers with Partner or Sales Representative in Vietnam
- Linde Material Handling Partner in Vietnam (Hoang Gia Lam Trading Services Co.,
Ltd)
- TRAPO Partner in Vietnam (Rieckermann Vietnam Co., Ltd. Rieckermann GmbH
Hanoi)

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