Motorola Solutions

MOTOTRBO® System Release Notes

Professional Commercial Radios (PCR) & Accessories

Version: M2021.01 v01

Date: 14th April 2021

System Release M2021.01

Contents
Scope .......................................................................................................................................................... 3

Abbreviations .............................................................................................................................................. 4

What’s New in System Release M2021.01 .................................................................................................. 5

Product Versions ......................................................................................................................................... 8

Product Availability ................................................................................................................................... 13

Documentation ......................................................................................................................................... 14

Training Material ...................................................................................................................................... 15

Important Notes ....................................................................................................................................... 16

Open (Unresolved) Issues ......................................................................................................................... 24

Resolved Issues in M2021.xx System Releases ......................................................................................... 27

System Release M2021.01 Motorola Solutions Page 2 of 29

Scope

These MOTOTRBO System Release Notes cover the following MOTOTRBO products:

 DP540, DP1400, SL1600, DP2000 Series, SL2600, DP3441, DP4000 Series, DP4000Ex Series,
DP4000Ex Ma Series and SL4000 Series Portables
 DP2000e Series, DP3000e Series, DP4000e Series and SL4000e Series Portables
 DM1000 Series, DM2600 and DM4000 Series Mobiles
 DM4000e Series Mobiles
 DR 3000, MTR3000, SLR 1000, SLR 5500 and SLR8000 Repeaters
 Radio Management
 CPS
 CPS 2.0
 Air Tracer
 Tuner
 RDAC
 Multi Channel Device Driver (MCDD)
 Device Discovery and Mobility Service (DDMS)
 MOTOTRBO Network Interface Service (MNIS) Data Gateway
 MOTOTRBO Network Interface Service (MNIS) VRC Gateway
 MNIS Status Agent
 Capacity Max Bridge
 Capacity Max ESU
 Capacity Max Trunk Controller
 System Advisor
 System Design Tools
 Sensor Management Tool
 IMPRESTM Fleet Management Software
 Second generation MOTOTRBO MPT1327 GOB
 MPT1327 GOB CPS
 Second generation MOTOTRBO Connect Plus GOB
 Connect Plus GOB CPS
 Connect Plus Infrastructure (XRC 9000 / 9100 Controller, XRT 9000 / 9100 Gateway, XRI 9100
Interconnect, Network Manager, Network Manager Connection Tool, XRT Configuration Tool)

System Release M2021.01 Motorola Solutions Page 3 of 29

Abbreviations
CPS Customer Programming Software
CFS Charge for Software
OTAP Over The Air Programming
RM Radio Management
OB Option Board
RDAC Repeater Diagnostics and Controls

System Release M2021.01 Motorola Solutions Page 4 of 29

What’s New in System Release M2021.01

New Capacity Max Features

Improved IP Address Efficiency for Capacity Max

This enhancement reduces the number of IP addresses to be reserved for a site. Currently, a small site
with e.g. 3 repeaters must use IP space with 64 IP address space. Following this improvement, up to 5
repeaters can fit into a 32 IP address space. The remaining addresses can be used by the customer for
connecting other application or network devices.

New Infrastructure Features

Honeywell & Motorola Connected Safety Solution

Connectivity of Honeywell Gas Detectors to MOTOTRBO portables (via BT 4.0) for sending Alerts to the
Honeywell Safety Suite terminal. The alerts can be abnormal levels of gases, Man Down, Panic Button
and Location information. The first release supports up to 4 gas sensor alerts of a single Honeywell Gas
Detector device.

Compatibility Mode for Extended Range Direct Mode

The existing Extended Range Direct Mode is not compatible with first generation MOTOTRBO radios.
These radios cannot receive repeated signals from a repeater operating in Extended Range Direct Mode.
Compatibility Mode addresses this issue, however, it supports a limited feature set. To operate with a
repeater in Compatibility Mode, a radio does not require a firmware upgrade or additional
configuration.

New Radio Features

Virtual Channel Stop

Virtual Channel Stop enables the radios with continuous rotary knob channel select to stop at the last
program channel or first program channel, in order to provide the same user experience to customers
who are accustomed to the physical channel stop legacy radios.

3.5 kHz Analog Scrambling

Adding a new scrambling frequency 3.50 kHz into analog scrambling feature. Prior to this release, 3.29
kHz and 3.39 kHz frequency were supported.

User Defined Language

This feature allows customers to have a customized language in Latin alphabet to be displayed on radio.

System Release M2021.01 Motorola Solutions Page 5 of 29

Configurable Option to Enable/Disable Rear Emergency Pin prior to Power Up
This is a minor enhancement to provide a CPS/RM option (checkbox) “Rear Emergency Pin prior to
Power Up” for customers to Enable/Disable mobile radio’s rear emergency pin prior to power. The
CPS/RM option default is Enabled (checked).

Cybersecurity Update

Motorola Solutions, Inc. (MSI) has delivered a PCR MOTOTRBO 2021.01 release. MSI development and
operations teams continually make security updates as needed based on evaluated threats, determine
protective measures, create response capabilities, and promote compliance. MSI interacts with and
participates in several US and international security organizations, such as U.S. Department of Homeland
Security’s National Cybersecurity & Communications Integration Center (NCCIC), National Institute of
Standards and Technology (NIST), The 3rd Generation Partnership Project (3GPP), Telecommunications
Industry Association (TIA), European Telecommunications Standards Institute (ETSI), Digital Mobile
Radio (DMR) Security standardization, and others. Standards from the aforementioned organizations
can map to security controls in international standards such as Information System Standards (ISO / IEC
27001).

The PCR MOTOTRBO 2021.01 system release includes enhancements to security based on the National
Vulnerability Database and industry standards:

 Lifecycle management: third-party software was updated; for example Microsoft Windows, ESXi
 Configuration updates to optimize hardening
 Ongoing security development process improvements (e.g., OSS scanning improvements)

In addition to ongoing releases for security updates, MSI has a Bug Submission Program for external
entities to disclose to MSI possible security vulnerabilities or issues. Motorola Solutions encourages
researchers to use the PGP key when sending sensitive information via email. Please send all security
vulnerability reports to [email protected].

Feature Deprecation Notice

Codeplug Password
Starting M2021.01 release, Codeplug Password feature is deprecated for the radio and repeater
Codeplug Password for the selected radios and repeaters listed on table below. However, Codeplug
Password feature is remained active for the archived file Codeplug Password.

You are recommended to use the TLS-PSK Authentication feature for these radios and repeaters. The
Codeplug Password functionality will not be removed to facilitate migration/transition to TLS-PSK but
Motorola Solutions will no longer be providing support for the feature. This feature could be removed in
a future release. The deprecation affects you if you are using Codeplug Password to set password for
the current radio or repeater codeplug.

System Release M2021.01 Motorola Solutions Page 6 of 29

TLS-PSK Authentication feature is introduced in R2.10.05 software release and is available on the
selected radios and repeaters listed on the following table. This feature ensures an enhanced security
communication between radio or repeater and customer programming tool.

For more information, refer to New Features for MOTOTRBO Release 2.10.5 training service.

Radios Repeaters
DP 4000/4000e series SL2600 SLR 1000 Series
DM 4000/4000e series DP2000/DP2000e SLR 5500 Series
DM2600 SLR 8000 Series
DP 3441/3661/3000e series
SL 4000/4000e series

Closed (Resolved) Issues

See “Resolved Issues in Product Release” section.

New Part Numbers

Part Number Description Delivered As How to Order

GMVN6241E CPS 2.0 / Radio Management (and Tools) DVD Motorola Online
MOTOTRBO M2021.01 Capacity Max
T8785A System Server SW Upgrade USB Order Management

MOTOTRBO M2021.01 Capacity Max

T8786A System Server SW Upgrade Download MyView Portal

MOTOTRBO Capacity Max System Server

T8483B SW Update Launch Pad Download MyView Portal

System Release M2021.01 Motorola Solutions Page 7 of 29

Product Versions

Listed below are all MOTOTRBO Product Versions associated with the different M2021.xx system
releases.

MOTOTRBO Product M2021.01

R01.21.01.000
DP540 Portables
(CP 21.10.51)
R01.21.01.000
DP1400 Portables
(CP 21.10.51)
R01.21.01.000
SL1600 Portables
(CP 21.10.51)
DP2000/DP2000e R02.21.01.0000
Series Portables (CP 21.10.07)
R02.21.01.0000
SL2600 Portables
(CP 21.10.07)
DP3441/DP3000e R02.21.01.0000
Series Portables (CP 21.10.07)
DP4000/DP4000e R02.21.01.0000
Series Portables (CP 21.10.07)
DP4000Ex/DP4000E
R02.21.01.0000
x MA Series
(CP 21.10.07)
Portables
SL4000/SL4000e R02.21.01.0000
Series Portables (CP 21.10.07)
DM1000 Series R01.21.01.000
Mobiles (CP 21.10.51)
R02.21.01.0000
DM2600 Mobiles
(CP 21.10.07)
DM4000/DM4000e R02.20.02.0002
Series Mobiles (CP 20.20.10)
R20.21.01.03
DR 3000 Repeaters
(CP 21.01.00)
R20.20.02.06
MTR3000 Repeaters
(CP 21.00.06)
R20.21.01.04
SLR 1000 Repeaters
(CP 21.61.00)
R20.21.01.04
SLR 5500 Repeaters
(CP 21.61.00)
R20.21.01.04
SLR 8000 Repeaters
(CP 21.61.00)
Radio Management 2.110.120.0
CPS 2.0 2.110.120.0
CPS 16.0 (Build 828)
Air Tracer 11.0 (Build 39)
Tuner 19.5 (Build 260)
RDAC 10.0 (Build 109)
Multi Channel
Device Driver 2.1.3
(MCDD)

System Release M2021.01 Motorola Solutions Page 8 of 29

MOTOTRBO Product M2021.01
Device Discovery
and Mobility Service 03.100.5001
(DDMS)
MOTOTRBO
Network Interface
21.01.0059
Service (MNIS) Data
Gateway
MOTOTRBO
Network Interface vrcgw-pcr-
Service (MNIS) VRC 20.21.01.00.06.iso
Gateway
MOTOTRBO
Network Interface
02.90.5000
Service (MNIS)
Status Agent
Capacity Max Bridge R20.20.01.1288_
(CMB) 1114
M2021.01
MOTOTRBO (cmss_upgrade_mot
Motopatch opatch_M2021.01.1.
iso
DESU-PCR-
Capacity Max ESU
21.01.12.00-74.iso
Capacity Max Trunk cmxtc-pcr-
Controller 20.21.01.00-52.iso
Capacity Max UEM-PCR-
System Advisor 20.21.01.19-00.iso
DESU_LP-
Capacity Max ESU
M2021.01.R17.12.00
Launchpad .74-01.rhel
Capacity Max
System Server One- CVN7293D.iso
Click Upgrade
vrcgw-pcr-
MNIS VRC Gateway
02.105.0010.iso
System Design Tools 06.08
Sensor Management
R01.00.01
Tool
R2.X MPT1327 GOB R01.02.06
MPT1327 GOB CPS R02.00.05
R2.X Connect Plus R02.07.38
GOB (CP 1.1.19)
R2.X Connect Plus
R02.07.43
GOB CPS
XRC 9000 / 9100 R02.100.05.1036_
Controller 1695
XRT 9000 / 9100 R02.100.05.1036_
Gateway 1695
XRI 9100
R02.100.05.1030
Interconnect
Network Manager
(merged with XRC / R02.100.05.1030
XRI packages)

System Release M2021.01 Motorola Solutions Page 9 of 29

MOTOTRBO Product M2021.01
Network Manager
R02.100.05.1030
Connection Tool
XRT Configuration
R02.100.05.1030
Tool

3rd Party Application M2021.01

SmartPTT PLUS 9.8.1.20
TRBOnet PLUS 5.7.0.5115

Notes:

1. From M2020.01 onwards only products (i.e. MOTOTRBO radios, repeaters and CMSS) which are
either in warranty or covered by a service package will accept software updates. Software
Update Management (SUM) was introduced with the R2.10 system release and provides
products with built-in intelligence to determine if they are eligible to accept a software update.
Products on prior releases must therefore be upgraded to an R2.10 system release and be
eligible to accept a software update before they can be upgraded to M2020.01 onwards.
2. From system release R2.9.1 onwards there is no software support for the original DR 3000
repeaters containing 8MB of memory.
3. Due to its size, the standalone RM file which is available to download from Motorola Online has
been split into a number of parts. To download and install:
a. Download each RM part.
b. Use 7-Zip to unzip each RM part individually to the same folder.
c. Use 7-Zip again to Unzip RM_x.xx.xxx.x.zip.001.
d. Install in the usual way from the resulting RM_x.xx.xxx.x folder.
e. Alternatively, the combined CPS 2.0 / RM is available as an orderable DVD
(GMVN6241_).
4. Due to its size, the combined CPS / RM (old legacy version) file which is available to download
from Motorola Online has been split into 3 parts. To download and install:
a. Download MOTOTRBO Legacy CPS (Parts 1, 2 & 3).
b. Use 7-Zip to unzip each part individually to the same folder.
c. Use 7-Zip again to Unzip cps_16_dot0_build828.zip.001.
d. Install in the usual way from the resulting cps_16_dot0_build828 folder.
e. Alternatively, the combined CPS / RM is available as an orderable DVD (GMVN5141_).
5. The Capacity Max System Advisor (SA) client is not accessible for the System View, Grid View
and Alarm Details view if Java version 8u211 is used on the PC where the SA client resides.
Downgrading Java to any version between and including 8u181 and 8u201 will work fine.
6. USB 3.0 is not supported for repeater upgrades. For R2.8.0 and newer repeater releases, the
recommendation is to use a USB 2.0 port on the PC or connect the repeater via a USB 2.0 hub in
order to upgrade the repeater via USB.

System Release M2021.01 Motorola Solutions Page 10 of 29

 7. For each CMSS (Capacity Max System Server):
a. Order (1) T8785A, MOTOTRBO M2021.01 Capacity Max System Server SW Upgrade
which contains the CVN7293D.zip file loaded on a USB drive.
b. Alternatively, for customers with access to the MSI MyView portal, you can order (1)
T8786A, MOTOTRBO M2021.01 Capacity Max System Server SW Upgrade where you will
receive an e-mail with a unique link to access/download the CVN7293D.zip file from the
MyView portal. The T8786A will require an e-mail address at the time of order.
c. NOTICE: The USB drive (T8785A) can take 2-3 weeks for delivery while the
downloadable file via the MyView portal (T8786A) is generally available within a week.
Please plan ahead and take the delivery times into consideration before scheduling your
upgrade.
8. For the PC used for CMSS upgrade:
a. Order (1) T8486A, MOTOTRBO Capacity Max System Server SW Update Launch Pad
which contains the ESU LP software files on a DVD. (The M2021.01 upgrade requires this
new ESU LP version).
b. Alternatively, for customers with access to the MSI MyView portal, you can order (1)
T8483B, MOTOTRBO Capacity Max System Server SW Update Launch Pad where you will
receive an e-mail with a unique link to access/download the ESU LP application files
from the MyView portal. The T8483B will require an e-mail address at time of order.
c. Please refer to the section “Upgrading Capacity Max Server from M2020.02 to
M2021.01” of Capacity Max System Release Upgrade Guide for additional details. It is
available on MOL and the Upgrade Guide applies for the patch upgrade as well.
d. NOTICE: The DVD (T8486A) can take 2-3 weeks for delivery while the downloadable file
via the MyView portal (T8483B) is generally available within a week. Please plan ahead
and take the delivery times into consideration before scheduling your upgrade
e. The ESU Launchpad About page describes the target CMSS versions that it supports to
ensure the appropriate ESU Launchpad version is ordered along with the CMSS upgrade
installation files.

System Release M2021.01 Motorola Solutions Page 11 of 29

The feature sets supported by these releases are compliant to the versions of ETSI DMR standard listed
below. Since changes to the ETSI DMR Tier 3 standard are not always backwards compatible with
previous versions of the standard, then Capacity Max devices may not always work with other
manufacturers’ infrastructure where it is compliant to a previous version of the ETSI DMR 3 standard.

ETSI DMR M2021.01

Standard
TS 102 361-1: Air
v2.5.1
Interface Protocol
TS 102 361-2:
Voice and Generic
v2.4.1
Services and
Facilities
TS 102 361-3:
v1.3.1
Data Protocol
TS 102 361-4:
v1.7.1 ~ 1.9.2
Trunking Protocol

System Release M2021.01 Motorola Solutions Page 12 of 29

Product Availability

The following table indicates which MOTOTRBO products covered by this document are setup as
orderable parts (to order via Motorola Online / Order Management) and which are available to
download from the MOTOTRBO Resource Centre at Motorola Online.

Orderable MOTOTRBO Resource Centre

MOTOTRBO Product
Part Number Location
Upgrade Package for DP540, DP1400 and System Releases / <Release> /
N/A
SL1600 Portables Upgrade Packages
Upgrade Package for DP2000/DP2000e
Series, SL2600, DP3441, DP3000e Series,
N/A System Releases / <Release> /
DP4000/DP4000e Series, DP4000Ex Upgrade Packages
Series and DP4000Ex Ma Series
Portables
Upgrade Package for SL4000/SL4000e System Releases / <Release> /
N/A Upgrade Packages
Series Portables
Upgrade Package for DM1000 Series System Releases / <Release> /
N/A Upgrade Packages
Mobiles
System Releases / <Release> /
Upgrade Package for DM2600 Mobiles N/A Upgrade Packages
Upgrade Package for DM4000/DM4000e System Releases / <Release> /
N/A
Series Mobiles Upgrade Packages
Upgrade Package for DR 3000 and System Releases / <Release> /
N/A
MTR3000 Repeaters Upgrade Packages
Upgrade Package for SLR 1000, SLR 5500 System Releases / <Release> /
N/A
and SLR 8000 Repeaters Upgrade Packages
RDAC GMVN5520_ (DVD) N/A

GMVN5141_ (DVD) System Releases / R2.9.x /

Legacy CPS Software Tools

GMVN6241_ (DVD) System Releases / <Release> /

CPS 2.0 Software Tools

GMVN6241_ (DVD) System Releases / <Release> /

Radio Management Software Tools

GMVN6241_ (DVD) System Releases /General /

Air Tracer Software Tools

GMVN6241_ (DVD) System Releases /General /

Tuner Software Tools

GMVN6241_ (DVD) System Releases /General /

Multi Channel Device Driver (MCDD) Software Tools
Device Discovery Mobility Service System Releases /General /
GMVN6241_ (DVD) Software Tools
(DDMS)
MOTOTRBO Network Interface Service System Releases /General /
GMVN6241_ (DVD) Software Tools
(MNIS) Data Gateway
MOTOTRBO Network Interface Service System Releases /General /
GMVN6241_ (DVD) Software Tools
(MNIS) Status Agent
MOTOTRBO Capacity Max System Server
T8486A* (DVD) N/A
SW Update Launch Pad

System Release M2021.01 Motorola Solutions Page 13 of 29

 Orderable MOTOTRBO Resource Centre
MOTOTRBO Product
Part Number Location
MOTOTRBO Capacity Max System Server T8483B (MyView N/A
SW Update Launch Pad Portal)
2.10.5 Capacity Max System Server SW
T8699A* (USB) N/A
Upgrade
MOTOTRBO M2020.01 Capacity Max
T8733A* (USB) N/A
System Server SW Upgrade
MOTOTRBO M2020.02 Capacity Max
T8765A* (USB) N/A
System Server SW Upgrade
MOTOTRBO M2020.02 Capacity Max T8766A (MyView
Portal) N/A
System Server SW Upgrade
MOTOTRBO M2021.01 Capacity Max
T8785A* (USB) N/A
System Server SW Upgrade
MOTOTRBO M2021.01 Capacity Max T8786A (MyView N/A
System Server SW Upgrade Portal)
MOTOTRBO Capacity Max System Server
T8735A* (DVD) N/A
(CMSS) Windows Update

N/A System Releases /General /

R2.X MPT1327 GOB Upgrade Kit Upgrade Packages

N/A System Releases /General /

MPT1327 GOB CPS Software Tools
* The Capacity Max System Software can only be ordered via Order Management.

Documentation

The MOTOTRBO System Release Notes and a number of other software documents / Readmes are
available on Motorola Online at the following MOTOTRBO Resource Centre Locations:
MOTOTRBO / System Releases / <Release> / Documents

The latest MOTOTRBO User Guides, Quick Reference Guides, Basic Service Manuals, Installation
Manuals, Accessory Leaflets, EME Safety Booklets, RED Leaflets, UL/TIA Manuals, ATEX Safety and
Approved Accessory leaflets and System Planner (68007024085_) are available on the Learning
Experience Portal (LXP) at:
https://learning.motorolasolutions.com

The latest MOTOTRBO Declaration of Conformity (DoC) documents with attached ATEX DEKRA
certificates (where applicable) are available on the EMEA “Documents of Compliance” Website at:
https://www.motorolasolutions.com/en_xu/support/emea-compliance.html

System Release M2021.01 Motorola Solutions Page 14 of 29

Training Material

The following courses are available on the Learning Experience Portal (LXP) and open for enrolment to
Partners and Customers.

New Courses
PCT0138 MOTOTRBO M2021.1 New Features Training

Registration
Registration for these classes is open and available through the LXP at:
https://learning.motorolasolutions.com

System Release M2021.01 Motorola Solutions Page 15 of 29

Important Notes
Upgrades to M2020.01 Onwards

From M2020.01 onwards only products (i.e. MOTOTRBO radios, repeaters and CMSS) which are either in
warranty or covered by a service package will accept software updates. Software Update Management
(SUM) was introduced with the R2.10 system release and provides products with built-in intelligence to
determine if they are eligible to accept a software update. Products on prior releases must therefore be
upgraded to an R2.10 system release and be eligible to accept a software update before they can be
upgraded to M2020.01 onwards.

When a service package is purchased, a SUM license is issued and pre-registered (in the Motorola
Solutions licensing database) to the product serial number. The SUM license is then available for
retrieval and activation in the product using Radio Management (RM) or the Customer Programming
Software 2.0 (CPS). Once a SUM license has been activated in a product, that product is then eligible to
accept software updates for the duration of the MOTOTRBO Service Package.

Note: Selected radio models shipped since 18-Nov-2019 with enhanced warranties are eligible to accept
software updates for a period of up-to 5 years.

R2.10.10 Upgrade Packages

The R2.10.10 radio upgrade packages are only able to upgrade radios already containing R2.10 system
release firmware. For radios containing pre-R2.10 system release firmware they first need to be
upgraded to a previous R2.10 system release before they can be upgraded to R2.10.10. This restriction
does NOT apply to the R2.10.10 repeater upgrade packages.

MOTOTRBO™ CPS 2.0

The old MOTOTRBO Legacy CPS which supports up to MOTOTRBO system release R2.9 (including minor
releases) has now been retired, however it remains available to download from MOL and order as a DVD
so that customers can continue to configure and upgrade devices containing old MOTOTRBO system
releases.

The old MOTOTRBO Legacy CPS has been replaced by the new MOTOTRBO CPS 2.0 introduced with
MOTOTRBO system release R2.10. The MOTOTRBO CPS 2.0 provisioning and license management
functionality is tested for up to three previous releases while the MOTOTRBO CPS 2.0 software update
support is tested for up to five previous releases.

System Release M2021.01 Motorola Solutions Page 16 of 29

MOTOTRBO™ CPS 2.0 Version 2.18.95.0 Online Help

MOTOTRBO CPS 2.0 version 2.18.95.0 provides only partial international language support for OnLine
Help. Users requiring full international language support for OnLine Help shall be required to download
and install the latest MOTOTRBO CPS 2.0 OnLine Help file from MOL as follows:

1. Ensure the MOTOTRBO CPS 2.0 application is not running.

2. Download the latest MOTOTRBO CPS 2.0 OnLine Help file (CPS_2.0_Online_Help.zip) from the
“System Releases / R2.10.x / Software Tools” MOTOTRBO Resource Centre Location on MOL.
3. Extract the content of the zipped file and a new File Explorer window should open containing a
number of extracted Folders.
4. Open another File Explorer window and go to “C:\Program Files (x86)\Motorola\MOTOTRBO
CPS 2.0\help\MOTOTRBO”.

5. Copy all the Folders extracted from the zipped file and Paste (Overwrite) all the folders of the
same name at “C:\Program Files (x86)\Motorola\MOTOTRBO CPS 2.0\help\MOTOTRBO”.
6. While the above folders are being overwritten:
If the following pop-up window appears then select “Replace the files in the
destination”

System Release M2021.01 Motorola Solutions Page 17 of 29

 If the following pop-up window appears then ensure “Do this for all current items” is
selected and then select “Continue”

If the following pop-up window appears then ensure “Do this for all current items” is
selected and then select “Skip”

7. Launch the MOTOTRBO TM CPS 2.0 application.

8. To start using the Online Help, select the Menu option “Help” and then click “Contents and
Index”(note: the Online Help language is determined by the Language selected in the CPS 2.0
Settings Menu).
MOTOTRBO CPS 2.0 versions 2.21.61.0 onwards provide full international language support for Online
Help, so no OnLine Help file downloads are required for these releases.

System Release M2021.01 Motorola Solutions Page 18 of 29

MOTOTRBO™ CPS Version 16.0 (Build 827) Error 1646 (for Italian Language)

There’s a format issue caused by the Italian language online help file included with the Legacy CPS
Version 16.0 (Build 827) supplied with DVD GMVN5141AV that results in Error 1646 when the Italian
language is selected.

There are 2 alternative corrective options as follows:

Repair Existing Installation

Replace help-text file (help_it-it.xml) which is located at C:\Program Files (x86)\Motorola

\MOTOTRBO CPS\it-it\help_it-it.xml with a revised version available from Motorola Online
(“MOTOTRBO Programming Software” folder).

Note: help_it-it.xml needs to be extracted from help_it-it.zip.

Fresh Install

1. Uninstall the current CPS installation.

2. Download the combined CPS / RM CPS Version 16.0 (Build 828) from Motorola Online (note:
it’s important to download the combined CPS / RM version rather than the standalone CPS
version).
3. Reinstall the CPS.

Use of Old Archive Codeplugs

It is generally good practice to use codeplugs generated from the default codeplug associated with the
latest firmware release rather than reuse very old archived codeplugs which is not recommended.

In order to obtain the improvements in audio clarity introduced as part of the R2.6 system release it is
especially important to use codeplugs generated from firmware release R2.6 or later.

Upgrade of Early Firmware

When an upgrade spanning multiple releases is to be performed it is strongly recommended that the
upgrade be performed in multiple steps spanning no more than 3 major releases.

Upgrading Radio Systems Running Applications

To avoid unforeseen issues resulting from upgrading deployed radio systems running Applications, we
recommend that you check first with your Application provider to ensure that the version of Application
you are running is fully compatible with the new version of radio system.

System Release M2021.01 Motorola Solutions Page 19 of 29

Repeater Update Duration

When updating MOTOTRBO repeaters, it’s important to ensure that the update process is not
interrupted until the “Device Update Successful” message appears on the CPS screen.

Repeater Knockdown

It is recommended that the Repeater is not in the Repeater Knockdown state while performing a CPS
Read or Write operation.

PN, DDMS, MNIS and MCDD Applications

The Device Discovery and Mobility Service (DDMS) application replaces the legacy Presence Notifier (PN)
application. Additionally, the DDMS is backwards compatible with the PN such that existing applications
that interface with the PN do not require any changes to receive presence notifications from the DDMS.

The Device Discovery and Mobility Service (DDMS), MOTOTRBO Network Interface Service (MNIS) and
Multi-Channel Device Driver (MCDD) applications are included on the CPS DVD and are also available to
download from Motorola Online.

The DDMS, MNIS and MCDD applications are not installed automatically from the CPS DVD, instead they
need to be manually copied over from the top level DVD folder.

SMA / MX Connector Antennas

Even though the SMA antennas are non-GPS, the SMA portable models still support GPS / GNSS since all
DP4x01e series portables contain internal GPS / GNSS antennas.

Only SMA antennas should be attached to SMA portable models. Attaching a standard (MX) antenna to
an SMA portable will damage the SMA connector centre pin on the portable.

Conversely, only standard (MX) antennas should be attached to standard (MX) portables. Attaching an
SMA antenna to a standard (MX) portable will degrade performance.

Control Head Cable Flex

The cable flex (part 30012045001) supplied with older (Numeric / Colour Display) Control Head, Remote
Mount Control Head and Handheld Control Heads kits is not compatible with the new DM4000e series
mobiles.

To determine if a given Numeric Display Model Control Head kit is compatible with the new DM4000e
series mobile radios, refer to its part number. If the part number is PMLN5677_, then the cable flex (part
30012045001) needs to be replaced with a newer cable flex (part 30012045002) before the Numeric

System Release M2021.01 Motorola Solutions Page 20 of 29

Display Control Head kit can be used with the DM4000e series mobile radios. If the part number is
PMLN7500_, then the Numeric Display Control Head kit is already compatible with the DM400e series
mobiles.

To determine if a given Colour Display Model Control Head kit is compatible with the new DM4000e
series mobile radios, refer to its part number. If the part number is PMLN5678_, then the cable flex (part
30012045001) needs to be replaced with a newer cable flex (part 30012045002) before the Colour
Display Control Head kit can be used with the DM4000e series mobile radios. If the part number is
PMLN7501_, then the Colour Display Control Head kit is already compatible with the DM400e series
mobiles.

To determine if a given Remote Mount Control Head kit (PMLN6404_) is compatible with the new
DM4000e series mobile radios, refer to the part number on the Remote Transceiver Interface. If the part
number is PMLN6402_, then the cable flex (part 30012045001) needs to be replaced with a newer cable
flex (part 30012045002) before the Remote Mount Control Head kit can be used with the DM4000e
series mobile radios. If the part number is PMLN7504_, then the Remote Mount Control Head kit is
already compatible with the DM400e series mobiles.

To determine if a given Handheld Control Head kit (PMLN7131_) is compatible with the new DM4000e
series mobile radios, refer to the part number on the Handheld Control Head Transceiver Adapter. If the
part number is PMLN7033_, then the cable flex (part 30012045001) needs to be replaced with a newer
cable flex (part 30012045002) before the Handheld Control Head kit can be used with the DM4000e
series mobile radios. If the part number is PMLN7502_, then the Handheld Control Head kit is already
compatible with the DM400e series mobiles.

RSSI Display Value

To make a MOTOTRBO subscriber display its current RSSI value, press the left arrow three times and
immediately press the right arrow three times, all within 5 seconds of power up.

R2.X MPT1327 GOB Upgrade Kit

The R2.X MPT1327 GOB Upgrade Kit supports Windows 7.

When installing and launching theR2.X MPT1327 GOB Upgrade Kit on a Windows 7 computer, select
“Run as administrator”.

The R1.X and R2.X MPT1327 GOB Upgrade Kits cannot be installed together on the same computer. So if
the R1.X MPT1327 GOB Upgrade Kit is already installed then this will have to be un-installed before the
R2.X MPT1327 GOB Upgrade Kit can be installed.

The R2.X MPT1327 GOB Upgrade Kit does NOT preserve the R2.X MPT1327 GOB configuration, so before
upgrading the R2.X MPT1327 GOB firmware read the R2.X MPT1327 GOB configuration using the

System Release M2021.01 Motorola Solutions Page 21 of 29

MPT1327 GOB CPS and save it to a *.rad file. After upgrading the R2.X MPT1327 GOB firmware, the
saved *rad file can be written back to the R2.X MPT1327 GOB using the MPT1327 GOB CPS.

MPT1327 GOB CPS

The MPT1327 GOB CPS supports Windows 7.

When installing and launching the MPT1327 GOB CPS on a Windows 7 computer, select “Run as
administrator”.

MPT1327 / Connect Plus Options

Certain radio models can be ordered with factory fitted MPT1327 / Connect Plus option boards.

(NOTE: the generic option board can NOT be field upgraded to support MPT1327)

MPT1327 / Connect Plus GOB Firmware Compatibility

Where a radio contains an MPT1327 / Connect Plus option board it’s important to adhere to the
following simple rules in order to ensure full compatibility between the option board firmware and the
radio firmware:

1. On installing an MPT1327 / Connect Plus option board, ensure that both the option board and
the radio contain the latest available firmware versions.
2. On upgrading a radio to the latest available firmware version, ensure that the option board also
contains the latest available firmware version.
3. On upgrading an option board to the latest available firmware version, ensure that the radio
also contains the latest available firmware version.

Options boards for DP4000/DM4000 series radios are NOT forward compatible with
DP3000e/DP4000e/DM4000e series radios and option boards for DP3000e/DP4000e/DM4000e series
radios not backwards compatible with DP4000/DM4000 series radios.

Repeater Hardware Compatibility

DR 3000 repeaters containing 32MB of memory and MTR3000 repeaters support the R1.X and R2.X
features.

DR 3000 repeaters containing 8MB of memory support most R1.X features. However such repeaters do
not support the IP Repeater Programming R1.X feature, Linked Capacity Plus or any of the R2.X features.

System Release M2021.01 Motorola Solutions Page 22 of 29

From system release R2.9.1 onwards there is no software support for DR 3000 repeaters containing 8MB
of memory (note: DR 3000 repeaters containing 32MB of memory continue to be supported beyond
R2.9.1).

Note: Any DR 3000 repeater ordered since the launch of R1.7 contains 32MB of memory.

To determine if a given DR 3000 repeater contains 8MB of memory then check the S/Tanapa label. DR
3000 repeaters containing one of the following S/Tanapa numbers contain 8MB of memory (all other DR
3000 repeaters contain 32MB):

 PMUE2390AAEAA DR 3000 UHF1 (25-40W)

 PMUE2390AAE DR 3000 UHF1 (25-40W)
 PMUE2390BAEAA DR 3000 UHF1 (25-40W)
 PMUD2091AAEAA DR 3000 VHF (25-45W)
 PMUD2091AAE DR 3000 VHF (25-45W)
 PMUD2091BAEAA DR 3000 VHF (25-45W)
 PMUD2092AAEAA DR 3000 VHF (1-25W)
 PMUD2092BAEAA DR 3000 VHF (1-25W)
 PMUE3017AAEAA DR 3000 UHF1 (1-25W)
 PMUE3017BAEAA DR 3000 UHF1 (1-25W)
 PMUE3084AAEAA DR 3000 UHF2 (1-40W)

DR 3000 Repeater Hardware Upgrades

A MOTOTRBO RDAC Indicator Repeater Board Service Kit (PMLN5269) is available to upgrade pre-R1.4
VHF / UHF1 DR 3000 repeaters to support the power / fan failure diagnostic alarms.

Note: Any DR 3000 repeater ordered since the launch of R1.4 does NOT require this hardware
upgrade.

To determine if a given DR 3000 repeater requires the hardware upgrade then check the S/Tanapa label.
DR 3000 repeaters containing one of the following S/Tanapa numbers will require the hardware upgrade
(all other DR 3000 repeaters will not):

 PMUE2390AAEAA DR 3000 UHF1 (25-40W)

 PMUE2390AAE DR 3000 UHF1 (25-40W)
 PMUD2091AAEAA DR 3000 VHF (25-45W)
 PMUD2091AAE DR 3000 VHF (25-45W)
 PMUD2092AAEAA DR 3000 VHF (1-25W)
 PMUE3017AAEAA DR 3000 UHF1 (1-25W)

System Release M2021.01 Motorola Solutions Page 23 of 29

Open (Unresolved) Issues

Open (Unresolved) issues are all known or reported issues that still exist in this current software release
and may occur under certain circumstances.

Infrastructure Impact
Issue Number: ENG_INFRA_PCR-8636
System/Product: SLR Series Repeaters
Description: The SLR Series repeater might reset when cleaning full Remote Diagnostics
Solution (RDS) logs. RDS log gathering can be enabled by webpage (this is
disabled by default). The purpose of this functionality is to clear old, unrelated
data before issuing a reproduction in order to speed up the investigation
process.
Workarounds: (1) This functionality is not suggested to end users as it is primarily used by
engineers to remove unrelated historical data from logs before reproducing an
issue. (2) Avoid triggering. Generally, the Maintenance of the Line (MOL) team
asks users for RDS logs including historical ones as there might be a problem
originally located. (3) Self recovery after an unintended reset. As a result, not all
logs might be removed before the reset.

Issue Number: ENG_INFRA_PCR-8852

System/Product: Capacity Max, MTR3000
Description: The Capacity Max site becomes unavailable after interference for the duration
of Continuous Wave Identification (CWID). The duration of lost service is
proportionate to the duration of the CWID broadcast. The longest transmission
can last 75 seconds (worst case scenario is 44 zeroes at 15 WPM). The
subscriber can still roam and register to another site. This issue is only present
on the MTR3000 platform.
Workarounds: (1) Set the same ControlChannel priority on all ControlChannel capable
channels. (2) Use an SLR Series repeater as ControlChannel Self-recovery. The
site will become available after the CWID transmission is over.

Issue Number: ENG_INFRA_PCR-7094

System/Product: System Advisor
Description: System Advisor displays an informational event that some storage sensors
cannot report their state. Users can observe the following false positive strings:
“Cannot report on the current status of physical element” that come at the end
of storage events or alarm messages.
Workarounds: None.

System Release M2021.01 Motorola Solutions Page 24 of 29

Issue Number: ENG_INFRA_PCR-9363
System/Product: Capacity Max
Description: A user may see an incorrect received signal strength indicator (RSSI) value
reported in the air traffic information access (ATIA) logs. The problem refers to
wide area group voice calls. The initiating call has the correct RSSI value,
however the first and consecutive talkback calls taken during the hangtime
period will have incorrect (noise level) RSSI values. The RSSI values visible in the
repeater webpage are accurate. The issue is always visible for wide area calls
involving at least 2 sites, or 1 site and a console. The issue is not present in local
site calls.
Workarounds: None.

Issue Number: ENG_INFRA_PCR-9336

System/Product: Capacity Max System Server
Description: When changing to "Enhanced Security Mode" and adding a key alias that
is less than 4 characters, the Radio Management write to the Capacity Max System Server (CMSS) fails,
displaying the following error code: “Reason1551 Application has encountered
an error.” Configurations to the CMSS will fail until the key alias is updated to be
at least 4 characters.
Workarounds: Configure the key alias to be at least 4 characters.

Issue Number: PCR_SMARTPTT-19

System/Product: SmartPTT
Description: After the SmartPTT upgrade, the end user is not enforced to change the
password as it should be for security reasons.
Workarounds: End users must use user documentation suggestions to change the password on
their own in an upgrade case versus the application enforcing a rule to change
the password on the first login attempt.

Issue Number: UEM-6288

System/Product: Capacity Max
Description: After upgrading the Capacity Max System, due to a new password policy,
a password change is required. A few minutes after changing the password, however, the end user (in
few minutes) will see "data provider service error" in System View. This is
because the System Advisor client needs to be restarted, but the user is not
notified of this. Once the user restarts the System Advisor client - everything
works fine and such error will not occur again until the next password change.
Workarounds: Restart the System Advisor client.

System Release M2021.01 Motorola Solutions Page 25 of 29

Issue Number: UEM-6295
System/Product: System Advisor
Description: After disabling and enabling VRC in Radio Manager, VRC is seen as black
(unconfigured) in System Advisor.
Workarounds: Restart the System Advisor server, which can be done from System Advisor
client menu (Administration -> Restart System Advisor Server).

CPS-RM / RDAC Impact

Issue Number: ENG_INFRA_PCR-9480
System/Product: Radio Management
Description: After Radio Management installation, repeated pop-up errors may show up on
the screen preventing the user from using the PC for normal operation. The
error starts with: “C: \ ProgramFiles \ WindowsApps \ …”. This is due to SQL
Server 2014 component that is part of Radio Management Server software
installation conflicts with Windows Services.
Workarounds: Download the Microsoft SQL SP3 package and install it on the PC. Refer to MTN-
0055-21-NA for more details.

Radio Impact
None.

System Release M2021.01 Motorola Solutions Page 26 of 29

Resolved Issues in M2021.xx System Releases

Resolved issues are the known product problems that were reported in products releases, but have now
been fixed or closed.

Resolved in M2021.01:

Defect ID Release Introduced Product Headline

ENG_INFRA_PCR- MOTOTRBO2.6.0 MTR3000 Repeater disconnects from Trunking Controller

3544 for no apparent reason; intermittent issue
RFC#: RFC_PCR-17

ENG_INFRA_PCR- MOTOTRBO2.8.0 SLR 8000 Repeater does not follow the energy
6612 Repeater programming for DC, it will reset and go back to
AC parameters
RFC#: RFC_PCR-13

ENG_INFRA_PCR- MOTOTRBO2.6.0 SLR 8000 The Rest Channel IP is dropping as the

7551 Repeater repeaters stop trunking and do not respond to
pings on NAI requests from SmartPTT
RFC#: RFC_PCR-21

ENG_INFRA_PCR- MOTOTRBO2.8.0 SLR 8000 Repeater transmitting lower wattage than what
7850 Repeater is programmed
RFC#: RFC_PCR-23

ENG_INFRA_PCR- MOTOTRBO2.7.0 Capacity Max Trunking Controller logs contain extra messages
8053 “CTRL_CHNL_CHANGED” - Control Channel
rollover every 10 seconds
RFC#: RFC_PCR-9

ENG_INFRA_PCR- MOTOTRBO2.10.5 MOTOTRBO MNIS service will not start, MNIS Error# 4102
8472 Network RFC#: RFC_PCR-32
Interface
Service
(MNIS)

ENG_INFRA_PCR- M2020.02 SLR 8000 Control Channel stops being a Control Channel
8613 Repeater at some sites
RFC#: RFC_PCR-39

PCR_SUB-25054 MOTOTRBO2.10.0 DGM8000e ENG DGM8000e - FW 2.10, taking too long to

register with the Wave5000 5.15 Server.

PCR_SUB-24977 M2020.01 DM4600e ENG_Con+ OB firmware changes how LEDs on

the radio display work (Channel number shift)

PCR_SUB-24509 PARADISE2.3 DM4601e ENG_ Radios stop sending GPS data

PCR_SUB-24328 MOTOTRBO2.10.0 DM2600 MOTOTRBO Tuner read DM2600 will have OB

disabled

PCR_SUB-23300 M2020.01 DP4601e ENG WRSM / DP4601E Talk Permit Issue

200320

PCR_SUB-26419 MOTOTRBO2.6.5 DP4801e, CapMax - KMF issues, radios are experiencing

System Release M2021.01 Motorola Solutions Page 27 of 29

 DP4800e rekey failures

PCR_SUB-18063 MOTOTRBO2.10.0 DP4800e CapMax - Radios continue to send Text to old

TMS ID when programmed with new TMS ID via
Wifi.

PCR_SUB-21879 M2020.01 DP4801Ex Capacity Max Open Radio System Issue on

M2020.01 Releases

PCR_SUB-22106 MOTOTRBO2.10.0 DP4801e, DP4801_Missing "low power sniff mode" feature

DP3661e in R2.10 Bluetooth

PCR_SUB-27641 PARADISE2.0 DP3661e ENG DP3661e - Bluetooth fails to Connect to

Earpiece - Heinz

PCR_SUB-28270 M2020.02 DP4800e DP4800e - Talker alias characters length

PCR_SUB-17482 MOTOTRBO2.10.0 DP4801 Bluetooth Low Power Mode missing in R2.10

RFC#: RFC_PCR-11

PCR_SUB-23404 MOTOTRBO2.10.0 DM2600 DM2600 will get OB disabled after Tuning

reading
RFC#: RFC_PCR-15

PCR_SUB-23895 MOTOTRBO2.10.0 DM4601e Linked Capacity Plus - Certain radios not

sending GPS data
RFC#: RFC_PCR-5

PCR_SUB-24035 MOTOTRBO2.10.0 DM4401e Mobile radios take longer time to register with
WAVE compared to portables
RFC#: RFC_PCR-3

PCR_SUB-24820 M2020.01 DM4601e Connect Plus - OB firmware changes how LEDs

on the radio display work (CH numbers are
shifted)
RFC#: RFC_PCR-7

PCR_SUB-27391 MOTOTRBO2.10.10 DP3661e Bluetooth fails to connect to earpiece

RFC#: RFC_PCR-44

PCR_SUB-26260 MOTOTRBO2.10.09 DP4801e Connect Plus - When selecting the same zone
where the radio is, the voice announcements
order gets shifted in relation to current selected
channel
RFC#: RFC_PCR-35

PCR_SUB-28025 M2020.02 DP4800e When receiving a voice call from a radio with an
alias longer than 16 characters, the display
might blank out until reboot
RFC#: RFC_PCR-46

DMCI-905 MOTOTRBO2.10.0 MOTOTRBO RM does not display the latest SUM date after
RM the multiple registrations of SUM licenses on
CMSS.
RFC_PCR-29.

DMCI-945 Legacy MOTOTRBO VOX checkbox setting was not editable on

RM & CPS Analog channels for Paradise Light subscribers
in RM & CPS 2.0.

System Release M2021.01 Motorola Solutions Page 28 of 29

 RFC_PCR-37.

DMCI-957 Legacy MOTOTRBO Radio Alias is not updated in bluetooth menu

RM & CPS after first writing with CPS 2.0
RFC_PCR-48.

DMGMT-29328 Legacy MOTOTRBO [Tuner] INC2646026 Mototrbo Tuner hard

Tuner closing when archive open

System Release M2021.01 Motorola Solutions Page 29 of 29