About Me To obtain the position of a Service desk engineer in an organization where I can utilize my professional skills and experience towards personal and organizational growth.
Professional Experience Qualitest India Pvt.Ltd April 2022 – Jun 2024 Engineer. Global IT - Service Desk & Asset Management ● Assets Maintenance and Management. New Employee joining the company. Add the domain and give the new system and monitor. ● Install the two types of OS that handle Qualitest image and plain OS. Test, install, and set up application programs on user workstations. Test network connections. ● Train end users when new software or IT regulations arrive at a company. Assembling the Systems for Maintenance. Perform remote troubleshooting. ● Windows 11 upgradation Physically and remote Zoho session. [email protected] ● Any hardware issue is there, without a warranty and with a warranty. With warranty took the service support. Without a https://www.linkedin.com/in/nikhetha-ks warranty, I only work on all hardware issues. Qualitest using all Application support. 586488185 ● Train the new joiners’ Hardware and software support. #201, Thung G block BDA, Valagerhalli, DAP Consultancy service (IMSI). Kengeri Bangalore 560060 Feb 2019 – April 2022 I am having an experience of 1.6 Years in Sancrosoft Info Tech Pvt.Ltd as Hard Skill Desktop support engineer. ● Computer assembling and maintenance. Troubleshooting hardware and software problems. Installing and configuring the Service Desk peripherals, components, and drivers. Installing software and Asset Management applications to user standards. Installed Hard disks, Floppy Troubleshooting drives, CD Drives, and Video graphics cards on PC systems. Technical support Experts are related to problems such as UPS, SMPS, printers, and Hardware support Drivers. Zoho ● Train new employees to use a company's software and apps. Citrix ● Work with existing vendors to evaluate new technology. Desk Support Respond to ad hoc and urgent requests. Advise executives on VPN the best technological solutions for an organization. Monitor Remote Support the performance of a company's desktop infrastructure and Office 365 provide suggestions to improve efficiency. Test, install, and set up application programs on user workstations. All Project Application And Etc.. I am having an experience of 1.2 Years in IBM Pvt.Ltd Manyata as Desktop Soft Skill support engineer ● Installing software and applications to user standards. Windows 7 to Windows 10 Migration. Installing some Escalating technical issues when applications. Taking remote connection to handle the necessary user problems. Observation ● IBM Notes installation and solving the Notes Problems. Decision making Configure antivirus software to fully protect the IT Communication environment. Monitor the performance of the computer Multi-tasking systems and address issues as they arise. Provide technical support for software reconfigurations to aid in function Problem solving customization. Test software performance throughout the Teamwork desktop network to ensure peak performance. Install Time management computer hardware and software on desktops to keep Customer service versions current. Initiate and complete Microsoft Windows server operating system updates. Network with LAN/WAN Education Background and active directory for continuous company connection etc. Technical skills The Oxford Collage of Engineering ● Certifications – CCNA, CAN, Google certificate (IT security, Bachelor of Engineering Global Asset Management, Etc.) 2018 ● Technologies –Office 365. Zoho. VMware, Sahyadri Polytechnic Thirthahalli ● OS - Windows, MAC OS, Windows 8,10,11. Linux. Diploma 2014 ● Other technologies – Zoom, Slack, Crowd Strike, Netscape. DC, Etc. Junior Collage Thirthahalli Achievements JOC 2009 ● In Working Professional 2 Times Best employee in Qualitest
