Salesforce Certified Sales Cloud Consultant

65 of 65. Cloud Kicks (CK) acquired a shoe distribution partner. The

marketing and sales directors want to migrate the existing sales and
marketing data into CK's Sales Cloud instance.

Which aspect should the consultant consider first before proceeding

with the data migration?

A Number of marketing campaign licenses required for the migration

B. Role hierarchy and sharing rules set up prior to migration
C. Volume of customer, partner, and prospect data identified prior to migration

-----------------------------------------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:18:30

64 of 65. Cloud Kicks wants to implement a methodology to

determine which current leads have the most in common with leads
that have successfully been converted in the past.

How should the consultant meet this requirement?

A. Use Lead Conversion Reporting.

B. Use Einstein Lead Scoring.

C. Create Cadence Steps.

-----------------------------------C-----------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:18:36

63 of 65. The sales team at Cloud Kicks has been late meeting
project deadlines and missed multiple meetings.

What should the consultant recommend to the project manager?

A. Bring additional resources from the consulting firm to the project.

B. Confirm that the statement of work (SOW) Is realistic.
C. Revisit the communication plan and set up more frequent check-ins.

------------------------------------B----------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:18:42

62 of 65. It is a priority at Cloud Kicks to implement logic and

automation to qualify top leads. The company has captured significant
data points on converted leads and won opportunities.

What should the consultant do first to ensure a best practices

implementation?
A. Identify a recommended base Lead score, evaluate the results, and adjust the
score accordingly.

B. Review converted lead data with sales and marketing to understand the
interaction patterns that led to conversion.

C. Configure a qualification screen flow to help sales reps quickly determine which
leads are most important.

-------------------------------------C--------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:18:50

61 of 65. A custom lead qualification process was implemented at

Universal Containers over a year ago. The process has been
underutilized by sales reps. A consultant suggested that the reason

why adoption of the process by sales reps is poor is due to a lack of

executive sponsorship.

Why is executive sponsor involvement so important for success?

A. Executive sponsors support the system after launch.

B. Executive sponsors are champions of the project.
c. Executive sponsors ensure there Is a workable solution.

---------------------------------------B------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:18:56

60 of 65. Sometimes, Universal Containers sales reps need to create

contacts without accounts based on business processes.

What should the consultant take into consideration?

A. Contacts are private and shared through sharing rules.

B. Contacts are private and shared through the role hierarchy.
C. Contacts are private and only the owner and admin can view them.

--------------------------------------B---------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:03

59 of 65. Cloud Kicks (CK) frequently works with contractors for

marketing focus groups. These contractors change companies often,
and CK wants to retain its company history through Accounts.

What should the consultant recommend?

A. Use a custom object to represent the previous companies.

B. Implement the Contacts to Multiple Accounts feature.
C. Implement Person Accounts to represent the relationship.

---------------------------------------C-------------------
Salesforce Certified Sales Cloud Consultant
Time Remaining: 01:19:10

58 of 65. Cloud Kicks wants to send an email notification to the VP of

sales whenever any opportunity with an amount of $100,000 or more
reaches a probability of 75% or more.

Which solution should the consultant recommend?

A. Configure a flow with an email alert for the opportunity.

B. Change the stage on the opportunity.
C. Create a Lightning Email Template for the opportunity.

---------------------------------------B--------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:15

57 of 65. Universal Containers (UC) has acquired another company

that uses Sales Cloud and is migrating its legacy data, email alerts,
and approval processes.

Which steps should the consultant perform to maintain data integrity?

A. Use the Sales Cloud clone feature to migrate email alerts and approval
processes into UC's Sales Cloud org.

B. Merge data from the existing Sales Cloud org into UC's Sales Cloud org,
migrate emall alerts, approval processes, and then users.

C. Insert users and migrate email alerts and approval processes into UC's Sales
Cloud org.

-----------------------------------------A-----------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:20

56 of 65. Cloud Kicks has a Public Read Only Opportunity sharing

model. A sales rep noticed they can edit some opportunities
associated with accounts they own, but are unable to edit other
opportunities associated with accounts they own.

Which reason explains the sales rep's experience?

A. Some opportunities associated with these accounts are owned by other users.
B. Sharing rules for Opportunities are set to a public group for managers.
C. The user is a member of an Account Team with Read/Write access on
Opportunities.

----------------------------------------BC---------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:27

55 of 65. Cloud Kicks has a large remote sales department working

in many different locations. Management wants greater visibility into
the opportunities in progress with their respective teams. They also
want to receive emails when opportunities reach key metrics (for
example, stage progression) or a high probability. However, they want
to control the frequency of their emails.

Which solution should a consultant recommend?

A. Subscribe to Chatter Feed Tracking to receive updates.
B. Define a record-triggered flow when the stage is updated to new values.
C. Create a report filtering for the criteria and allow managers to subscribe to
the
report.

----------------------------------------A---------------------

54 of 65. During a discovery session at Cloud Kicks, a major topic is

highlighted that is outside the current statement of work (SOW). The
addition to the project scope is necessary but will be difficult to
implement.

How should the consultant proceed?

A. Create a change request for the new items.

B. Revise the timeline to accommodate the new Items.
C. Ry Conduct another discovery session to define the new items.

----------------------------------------C---------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:39

53 of 65. Northern Trail Outfitters has created a Complaints custom

object related to Accounts. The organization-wide default has been set
to Private. Only users within the Complaints Specialist public group
should be able to view and edit any Complaint record.

Which option should a consultant recommend to meet the

requirements?

A. Use Apex managed sharing to grant record access to users In the Complaints
Specialist public group.

B. Create a criteria-based sharing rule that grants Read/Write access to the

Complaints Specialist public group.

C. Set the Complaints object's default visibility to allow only the users In the
Complaints Specialist public group to access the records.

-----------------------------------------A-------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:44

52 of 65. The sales team at Cloud Kicks needs to track the number of
retail locations for each of its leads. Once the lead is converted, the
sales team wants to see the number of retail locations related to their
customers. The service team also wants to view this information.

What should the consultant do to meet this requirement?

A. Create a custom object related to the Account and Lead objects to store the
retail locations.
B. Map the custom field from the Lead object to the custom fleid on the Account
Subject during lead conversion.

C. Add roll-up summary fields to calculate the number of retail locations related
to
the Account and Lead objects.

-----------------------------------------B-------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:19:49

51 of 65. The Cloud Kicks sales team can create leads for both
business and individual customers. Person Accounts have been
enabled in its Salesforce org.

What should the consultant do to convert a Lead into a Person

Account?

A. Enable Contact Roles.

B. Leave the Company field blank.
C. Create an Apex trigger on the Lead object.

--------------------------------------B---------------------

50 of 65. Cloud Kicks currently supports three business lines within a

single Salesforce instance: Running, Athleisure, and Celebrity Co-
Branded. The VP of Athleisure controls a large budget and is often
able to re-prioritize business stories and 'shadow projects' into
releases ahead of other groups.

This topic comes up frequently and often derails the monthly project
management meeting. This limits the amount of time available to
cover other critical topics.

Which strategy should the consultant recommend to address these

issues?

A. Create a weekly all-hands call, including business and technology resources, to

review direction and priority of development.

B. Propose a monthly executive steering committee to manage budget, handle

direction questions, and ensure development capacity is split equitably.

C. Divide the development team into three units/tracks to support each line of
business Independently,

----------------------------------B-------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:04

49 of 65. The Cloud Kicks IT team has noticed that there are many
duplicate Person Accounts and wants to merge them.

What should the consultant explain to the team about merging Person
Accounts?
A. They can be merged with contact records,
B. They can be merged with any type of Account.
C. They can be merged with other Person Accounts.

----------=-----------------------B---------------------------------
Salesforce Certified Sales Cloud Consultant
Time Remaining: 01:20:10

48 of 65. The sales director at Universal Containers is concerned the

percentage of all opportunities marked Closed Won is lower than
expected. Historically, qualified leads must have a budget that is at
least $10,000. The director wants sales reps to prioritize high-value
prospects.

Which action should a consultant recommend to meet the

requirement?

A. Use an approval process upon lead conversion when the budget is over
$10,000.
B. Map the Lead Budget field to an Opportunity Revenue field.
C. Map the Lead Budget field to an Opportunity Amount field on the Opportunity.

-----------------------------------C-------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:15

47 of 65. Cloud Kicks wants to measure the adoption of its Sales

Cloud rollout.

Which key performance indicator (KPI) should the consultant

recommend?

A. Number of Opportunities Closed Lost In the last month

B. Number of User logins in the last month
C. Number of Community Contacts added In the last year

------------------------------------C------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:21

46 of 65. Cloud Kicks has 300,000 account records and 16 million

invoices in a custom object with a master-detail relationship to the
Account. End users have stated that each account record takes a long
time to display.

What should the consultant do to reduce the amount of time it takes

to load pages and increase adoption?

A. Convert the Invoice master-detall Into a lookup relationship and tell the users
it
Is a required field.

B. Move the invoice related list to a separate tab on the record page and
communicate the change to users,

C. Enable indexing on all visible fields on the Invoice related Iist and create a
training plan for the users,
---------------------------------------B------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:27

45 of 65. Universal Containers (UC) has Account and Contact data it

wants to migrate to Sales Cloud. The data comes from several sources
and the data quality is unknown. The consultant wants to assess the
entire data set for quality prior to loading it to production without
impacting UC's current operations. The consultant recommends using
a Full Copy sandbox as an initial step.

Which Sales Cloud feature should the consultant use to support this
approach?

A. Import Wizard
B. Duplicate Jobs
C. External IDs

----------------------------------------B-----------------------------------.

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:34

44 of 65. Cloud Kicks want to track the return on investment (ROI) of

its marketing campaigns for trade shows and customer webinars.

What should the consultant recommend?

A. Use the Primary Campaign Source field on the Opportunity object.

B. Enable Campaign Influence and add It to the Opportunity page layout.
C. Create a custom field on the Opportunity object to capture Campaign details.

------------------------------------------B------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:42

43 of 65. Cloud Kicks has just deployed all of its configurations. The
admin wants to build a new process using objects that were deployed.
Which best practice should a consultant recommend to the admin?

A. Build in a Partial Copy sandbox and test changes in the staging environment.
B. Bulld In a test release environment end test changes In a Partial Copy sandbox.
C. Build in a Developer sandbox and test changes in a test release environment.

-------------------------------------------B-----------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:48

42 of 65. Cloud Kicks needs to set sales quotas for all sales reps.
Which solution should the consultant consider?

A. Use the Data Import Wizard.

B. Enable Forecast Quotas from Setup.
C. Assign quota values by profile.
------------------------------------------C------------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:52

41 of 65. Universal Containers (UC) recently implemented new Sales

Cloud solutions. UC stakeholders believe that user adoption is best
measured by the login rate.

Which additional key metric should the consultant recommend?

A. Opportunities created In the last 30 days

B. Events synchronized in the last 30 days
C. Cases closed in the last 30 days

-----------------------------------------B---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:20:57

40 of 65. Cloud Kicks (CK) recently finished a redeployment of its

Lightning pages. CK users report that Lightning pages are loading
slowly. CK management wants to consider the impact this has on
adoption.

What should the consultant recommend that CK use to evaluate

Lightning pages?

A. Data Integration Metric

B. Performance Analysis for App Builder

C. Real-Time Event Monitoring

-----------------------------------------A-------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:03

39 of 65. Management at Universal Containers wants to identify

duplicate Leads in its org so marketing reps can clean them up later.

What should a consultant do to ensure clean leads for the marketing

reps?

A. Create a formula field on Lead for duplicates.

B. Create a Validation Rule to find duplicates.

C. Run a duplicate job with a Matching Rule.

----------------------------------------B-------------------------

38 of 65. Universal Containers continues to see substantial growth

year-over-year. Outside sales reps think their territories are too dense
to cover adequately. Leadership has decided to modify the existing
sales territories and hire additional staff to make the account
allocations more manageable. Some states will change from one
territory to two or more smaller territories. In these instances,
accounts will need to be reassigned to new territories.

Sales operations wants to review the territory account assignments

and verify the accuracy before the changes are reflected in Sales
Cloud.

How should the consultant show sales operations what the data will
look like after the change?

A. Develop reports and dashboards that compare the existing and new territories.

B. Run the updated assignment rules in the Planning State and view the accounts
on the territory detail page.

C. Install the Territory Health Assessment app from AppExchange.

-----------------------------------------C--------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:23

37 of 65. The Northern Trail Outfitters sales team has reported that
many of the leads they receive are missing an email address or phone
number.

Which approach should a consultant recommend to address this

issue?

A. Set default values for Phone and Email fields on the Lead object.

B. Make Phone and Email fields required on the Lead convert form.

c. Create a validation rule that requires a Phone and Email.

-----------------------------------------B------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:27

36 of 65. Universal Containers (UC) is going to kick off a Sales Cloud

implementation project next month. In preparation for discovery
workshops with the business stakeholders, the project manager has
asked for a list of key topics the team wants to ask the client about
prior to the workshop.

Which topics will help the team get to know UC better?

A. Goals, values, Initiatives, strategies, and obstacles

B. Specific, measurable, achievable, relevant, and time-bound
C. ES Budget, authority, need, and time

------------------------------------------C-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:33

35 of 65. Cloud Kicks (CK) has hired a consultant to help enhance its
current Salesforce implementation.
What should the consultant do first to help CK meet its business
requirements?

A. Conduct discovery sessions.

B. Design the architecture.
c. Define the solution.

-------------------------------------------A---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:38

34 of 65. Universal Containers has a large amount of data that

currently lives in a system outside of Sales Cloud. Users need to see a
subset of this data.

Which consideration should the consultant take into account?

A. Salesforce Connect External Objects count against the limit of custom objects.
B. Salesforce Connect should be used with on-premises data systems.
C. Salesforce Connect allows real-time access to current data.

------------------------------------------A---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:43

33 of 65. A consultant for Universal Containers is preparing to

migrate the company's legacy CRM to Sales Cloud. The admin for the
previous system is enthusiastic about Sales Cloud and driving the
objectives of the implementation, but end users have expressed
dissatisfaction about moving to a new platform.

How should the consultant determine and validate their approach with
end users?

A. Enlist the help of a champion to ensure that Sales Cloud is meeting end user
needs.

B. Interview top-level executives to understand the Sales Cloud key performance

indicators (KPIs) for end users.

C. Conduct a technical review of Sales Cloud with developers to evaluate solutions

for end users.

-----------------------------------------C----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:49

32 of 65. Universal Containers is in the planning phase of its Sales

Cloud implementation. In a recent discussion, the CEO expressed a
desire to measure the return on investment (ROI) of its sales and
marketing efforts by location.

Which solution should the consultant recommend?

A. Track total opportunity pipeline by lead source and location.

B. Track total accounts created by lead source and location.
C. Track total cases submitted by lead source and location.

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:21:55

31 of 65. Sales managers at Cloud Kicks want to create a sales

dashboard of key performance indicators (KPIs) to measure day-to-
day operations.

Which key metric should the consultant include in the dashboard?

A. Number of outbound calls made over a period of time

B. Number of updated opportunities
C. Number of marketing qualified leads (MQL)

-----------------------------------------A----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:02

30 of 65. Cloud Kicks' (CK) global sales operations team has to

export reports from Salesforce and manipulate them in Excel to
convert regional deals to the correct currency conversion. CK wants to
generate accurate reporting directly in Sales Cloud.

After enabling Advanced Currency Management, what should the

consultant do next?

A. Update currency values manually on a weekly basis.

B. Show deal values in a user's default currency.

C. Adjust currency conversion dynamically based on date range.

-----------------------------------------B----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:06

29 of 65. Cloud Kicks (CK) has recently rolled out Sales Cloud. CK
uses an enterprise resource planning (ERP) system as its system of
record for customer data. When an account has its first Closed Won
opportunity, the ERP system should be updated immediately from the
account and opportunity records.

Which option should the consultant recommend to meet the

requirement?

A. Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won
opportunities and their related accounts.

B. Implement Platform Events to publish Opportunity wins to the ERP, which will
call back for opportunity and account Information.

C. Create an Accounts with Opportunities report filtered on Opportunities won

today that the ERP can subscribe to.
------------------------------------------C---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:14

28 of 65. Northern Trail Outfitters published detailed activity

measures for its sales teams 6 months ago. The VP of sales has
noticed that the number of sales activities reps have logged has
increased to meet the new standards, but the actual number of
booking activities remains low. The VP suspects that sales reps
misunderstand the activity measures process.

What should the consultant recommend?

A. Deploy Sales Engagement and use Cadences.

B. Train the reps on targeted interactions.
C. Reevaluate Opportunity stages.

-----------------------------------------B----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:18

27 of 65. Cloud Kicks has recently set up Sales Cloud and wants to
measure the health of an account by comparing the amount of emails
that are exchanged in a month.

What should the consultant recommend?

A. Salesforce Inbox
B. Activity Report
C. Einstein Activity Capture

-----------------------------------------B----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:28

26 of 65. After a project deployment, several bugs were identified by

end users and prioritized by the project team.

How should a consultant resolve these issues?

A. Build out the issue resolution release in a development sandbox.

B. Perform user acceptance testing (UAT) In a development sandbox.
C. Build out the issue resolution release in the staging environment.

------------------------------------------C---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:33

25 of 65. What is a consideration when enabling Multiple Currencies?

A. Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules

support multiple currencies reporting.
B. When Multiple Currencies Is enabled, changes to exchange rates update the
converted amount on all records except closed opportunities.

C. If any issues arise during implementation, Multiple Currencies can be disabled.

-------------------------------------------A--------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:39

24 of 65. Sales reps at Universal Containers want to know when a

customer or prospect contact opens an email the reps sent so they
can follow up with the contact shortly afterward.

Which tool should a consultant recommend to meet the requirement?

A. Salesforce Inbox
B. Enhanced Email
C. Einstein Activity Capture

----------------------------------------B-----------------------------
AF
Salesforce Certified Sales Cloud Consultant
Time Remaining: 01:22:43

23 of 65. Cloud Kicks (CK) is developing its organizational change

management (OCM) and rollout strategy. The consultant has
emphasized the value of leveraging the experiences of partners and
customers within the Salesforce ecosystem.

Which resource should the consultant recommend to help CK reach its

goal?

A. End user feedback

B. Salesforce Premier Success

c. Trailblazer Community

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:22:52

22 of 65. Universal Containers is growing its international business.

Domestic sales reps believe that the standard price book has too
many records reflecting different currencies and country-specific
product variations.

What should the consultant recommend to improve usability for sales

reps?

A. Update the product naming conventions to Include the currency In the product
name.
B. Use separate product catalogs for domestic and international customers.

C. Use custom price books for domestic and International customers.

-----------------------------------------C----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:00

21 of 65. The sales manager at Universal Containers has noticed that

sales teams are having trouble understanding who should own an
Opportunity. Sales teams base their sales opportunities on
assignments to specific ZIP codes.

Which solution should the consultant recommend?

A. Sharing Rules
B. Sales Territories
C. Account Teams

-----------------------------------------C----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:06

20 of 65. Cloud Kicks wants sales reps to be able to give customers

access to key files without setting up an Experience Cloud site.

Which Salesforce feature satisfies this requirement?

A. Email template
B. File sharing link
C. Chatter link

------------------------------------B---------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:12

19 of 65. After creating a brand new sneaker Product object record

for Cloud Kicks, the admin is unable to add this product to Price
Books.

How should the consultant resolve the issue?

A. Add the product to a price schedule.

B. Edit the sharing settings of the Product object.
C. Set a standard active price.

-------------------------------------B--------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:18

18 of 65. During the Discovery phase of a Sales Cloud

implementation, which step should a consultant complete to prepare
for a successful engagement?

A. Define sales processes.

B. Create the implementation plan.
C. Set project milestones,

-------------------------------------C--------------------------------
Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:25

17 of 65. Universal Containers (UC) sales reps want to be assigned

quality leads.

Which action should the consultant recommend to improve UC's

process to produce higher quality leads?

A. Identify business metrics and factors, then use picklists and formula flelds to
ensure data consistency.

B. Create 4 custom field on the Lead object to generate a lead score to determine
lead quality,

C. Analyze historical data on closed leads and conversions to improve the quality
of leads.

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:33

16 of 65. Universal Containers is using Collaborative Forecasts and

wants to show sales reps their individual numbers for opportunities
they are predicted to win based on amounts for all forecast categories
over the next quarter.

What should a consultant recommend to meet this requirement?

A. Use a formula field based on the forecast category.

B. Add the Forecast Summary component to the page.
C. Enable Cumulative Forecast Rollups.

----------------------------------------C-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:38

15 of 65. The Contact Us form on the Cloud Kicks website creates

leads that sales reps need to contact in a timely manner. The VP of
sales wants to know when the lead status is still new a day after the
lead was created. Sales reps want a simple way to contact these
leads.

Which action should the consultant take to meet the requirements?

A. Create a Lead list view filtered for "Lead created date not equal to TODAY” and
"Status equals new".

B. Create a Lead escalation rule with criteria “Lead created date not equal to
TODAY" and "Status not equal to new”.

C. Create a dynamic report with a filter where “Lead created date is equal to
TODAY" and “Status equals new",

--------------------------------------B-------------------------------
Salesforce Certified Sales Cloud Consultant
Time Remaining: 01:23:43

14 of 65. Cloud Kicks (CK) recently completed the first phase of its
Sales Cloud implementation. In the next phase, one factor that
consultants are considering is whether any of CK's 500 sales agents
are using a mobile device or a browser to access Salesforce.

What should the consultants do to efficiently analyze how users are

logging in to Salesforce?

A. Create a User report and filter by Login Subtype.

B. Create a custom report on the User object.
C. Review the login history on the user record.

-------------------------------------A--------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:49

13 of 65. Universal Containers has been using Sales Cloud for the
last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about
Sales Cloud Einstein features. The SVP is very interested in Einstein
Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to
create an implementation immediately.

Which step should the consultant take first?

A. Run the Einstein Readiness Assessor in a sandbox.

B. Enable Einstein Activity Capture In a developer org.
C. Enable both Einstein features In production.

-------------------------------------A--------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:23:55

12 of 65. At Cloud Kicks (CK), each sales rep is assigned a sales ops
specialist and a sales engineer. CK wants to ensure that the assigned
sales ops specialist and sales engineer have appropriate access to
Accounts and Contacts. The organization-wide defaults (OWD) for
Contact are set to 'Controlled by Parent’.

Which solution should the consultant recommend to share Contacts?

A. Add the Sharing button to the page layout so sales reps can share Contacts.
B. Set up Account Teams with defaults for each sales rep.
C. Change the Contact OWD to Private and create sharing rules to grant visibility.

-------------------------------------A--------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:03

11 of 65. Cloud Kicks (CK) sells formal and athletic footwear lines.
CK is using Product Families on Products to associate each product to
its corresponding line. CK currently forecasts an Expected Revenue
amount that combines all products together.

A consultant is assessing how CK can divide its forecasts by footwear

line.

Which solution should the consultant recommend to improve CK's

forecasts?

A. Configure separate stages and sales processes for each Product Family.
B. Configure a new Forecast Type on Opportunity Product grouped by Product
Family.
C. Configure a new Forecast Type on Opportunity grouped by Product Family.

---------------------------------------B------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:06

10 of 65. Cloud Kicks wants to release product enhancements

effectively to drive user adoption and have the greatest impact on the
organization and users' day-to-day functions.

Which step should the consultant recommend to successfully manage

changes and releases initiated by Salesforce?

A. Collect input from stakeholders.

B. Train end users after deployment.
C. Prioritize executive requests.

---------------------------------------B------------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:12

9 of 65. Cloud Kicks noticed its data quality has degraded since its
initial Sales Cloud implementation and is working with a consultant to
develop a data management plan. The consultant suggested some
best practices for creating, processing, and maintaining data.

Which functional area can be improved by using third-party data

enrichment tools?

A. Monitoring changes and updates

B. Owning roles and records
C. Enforcing validation rules

------------------------------------------AB---------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:16

8 of 65. Cloud Kicks wants its sales operations team to place orders
for United States customers in Sales Cloud. The sales ops team needs
to calculate sales tax on the orders. Sales tax is a complex calculation
based on tax law that may change at any time.

What should the consultant recommend to meet the requirement?

A. An app from AppExchange

B. A formula field on the Order object
C. A screen flow for orders

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:22

7 of 65. Cloud Kicks wants to set up contacts and accounts, where

contacts can be associated to multiple accounts.

Which configuration allows for this setup?

A. Set up lookup fields on the Contact object for multiple accounts.

B. Create a custom object between the Account object and Contact object.
C. Enable users to relate a contact to multiple accounts in Setup.

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:28

6 of 65. The sales manager at Cloud Kicks has proposed that the
consultant hold a discovery meeting with 250 employees who use
Sales Cloud currently to gain information to improve adoption.

Which approach should the consultant recommend to the sales

manager to meet this goal efficiently?

A. Ask all employees to email their ideas and feedback to the consultant.
B. Send a survey to all employees asking for a list of desired changes.
C. Meet with a large group of employees to listen to their feedback.

----------------------------------------C-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:34

5 of 65. The sales department at Cloud Kicks is growing quickly. New

sales executives want to prioritize interacting with contacts who make
or influence the decision to purchase Sales Cloud.

What should the consultant recommend to document the decision-

makers and influencers?

A. Update Primary Contact on all Opportunities.

B. Use Contact Roles on the Opportunity object.
C. Create @ report showing Contacts with executive job titles.

-----------------------------------------B----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:40

4 of 65. Cloud Kicks (CK) requires its sales associates to record all
interactions with prospects within Salesforce.

Which sales metric should a sales manager at CK use to monitor and

reinforce its sales strategy?
A. Activity Tracking
B. Lead Status
C. Event Monitor

-----------------------------------------B----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:44

3 of 65. Universal Containers is planning to migrate two million

account records and 10 million contact records from its existing legacy
CRM application to Sales Cloud.

Which solution should the consultant recommend?

A. Third-party tool
B. Data Loader
C. Data Import Wizard

----------------------------------------A-----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:24:57

2 of 65. Northern Trail Outfitters (NTO) wants to start tracking orders

on accounts in Sales Cloud. NTO has hired a consultant to complete
the project.

What should the consultant take into account when implementing

sales orders?

A. Contract Number is a required field on the Order page layout.

B. Order line items can be added or removed after an order is activated.
C. Orders can be activated for active and inactive contracts.

-----------------------------------------A----------------------------

Salesforce Certified Sales Cloud Consultant

Time Remaining: 01:25:25

1 of 65. Cloud Kicks (CK) has been losing market share to

competitors over the past year. CK management is planning next
year's budget and has allocated more money for in-person meetings
with its existing partners because CK thinks it will reduce churn.

Which option should a consultant recommend that CK use to track the

spending increase for onsite visits?

A. Report on opportunities with and without onsite activities.

B. Report on the activity type that corresponds to an onsite visit.
C. Report on accounts with and without onsite activities.

-------------------------------------------A--------------------------
-------------------------------------------B--------------------------