Golden Stars College - Menaheriya Campus

Department of Business Management

INTERNSHIP REPORT

Hosting Organization:

Name ID
1.
2.
3.
…

Date Submitted: ________ EC

Hawassa, Ethiopia

Golden Stars College - Menaheriya Campus

Department of Business Management
Hosting Organization: _______________________________
Assigned Department: _______________________________
Supervisor’s Name:__________________________________
Supervisor’s Position: _______________________________

Started Date: _______________

Completed Date: ____________
 Acknowledgment
I would like thank you awash bank Nefas mewucha branch manager ato Ashenafi, ato
merkeb,ato Amnual, ato H/mariam, W/r zebiba .... and all stuff members about their
treatment and for gold stars college it give opportunity intership.
 Abstract
An internship is a valuable and immersive learning experience that provides
students or recent graduates with the opportunity to gain practical knowledge
and skills in a particular field or industry. It typically involves working within
an organization for a specific period, ranging from a few weeks to several
months.
During an internship, individuals have the chance to apply theoretical
concepts learned in an academic setting to real-world situations. They get
hands-on experience, allowing them to develop important workplace skills
such as communication, problem-solving, teamwork, and time management.
Internships also provide a platform for networking, building professional
relationships, and exploring potential career paths.
Internships can be found in various sectors, including business, technology,
healthcare, marketing, finance, and more. Whether paid or unpaid, they offer
a range of benefits, such as gaining industry-specific knowledge, enhancing
the resume, and increasing job prospects. Additionally, internships often
provide mentorship opportunities, where experienced professionals guide and
support interns in their personal and professional growth.
Overall, internships serve as a bridge between academic education and the
professional world, helping individuals gain practical experience, explore
career options, and pave the way for a successful future.
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 Table of Contents
1. Background of “organization name”.......................................................................................................6
1.1 Mission..............................................................................................................................................6
1.2 Vision................................................................................................................................................6
1.3 Core Values.......................................................................................................................................6
1.4 Main Products and Services..............................................................................................................6
1.5 Main Customers................................................................................................................................6
2. The Overall Internship Experience..........................................................................................................6
2.1 The Section of the Company We Worked On.................................................................................6
2.2 The Work Flow of the Department..................................................................................................6
2.3 Specific Tasks Performed.................................................................................................................6
2.7 Challenges Faced and Solutions Taken...........................................................................................7
2.7.1 Challenges Faced...........................................................................................................................7
2.7.2 Solutions Proposed........................................................................................................................7
3 Overall Benefits Gained from the Internship............................................................................................7
3.1 Practical Skill...................................................................................................................................7
3.2 Theoretical Knowledge....................................................................................................................7
3.3 Interpersonal Communication Skills................................................................................................7
3.4 Skills of Working in Teams.............................................................................................................7
3.5 Leadership Skills..............................................................................................................................8
4. Contributions Made for the Organization................................................................................................8
5. Conclusion and Recommendation...........................................................................................................8
1. Background of “organization name”
1.1 Mission
TO provide innovative, competitive and Diversified banking service accessible to the society with
qualified and committed staff in a profitable and sociable manner.

1.2 Vision
TO BE THE FIRST CHIOCE WORLD CLASS BANK!!

1.3 Core Values

A Accessibility

W Wisdom

A Accountability

S Socially responsible

H Honesty

1.4 Main Products and Services

 Checking and savings accounts

 Certificates of deposit (CDs)
 Mortgages
 Automobile financing
 Credit cards
 Lines of credit such as home equity lines of credit (HELOCs) and other personal credit products
 Foreign currency and remittance services

1.5 Main Customers

 Merchant
 Student
 Young
 Elders…… etc

This means any person can be customer for Awash bank. Awash bank serves more than 2 million
customers.
2. The Overall Internship Experience
2.1The Section of the Company We Worked On
A business manager in a bank is typically responsible for overseeing the day-to-day operations of a
specific branch or department within the bank. Their responsibilities may include managing staff,
ensuring customer satisfaction, driving sales and business development initiatives, and maintaining
compliance with banking regulations. Business managers may also be involved in setting and
achieving financial targets, implementing operational strategies, and contributing to the overall
success of the bank.

Overview of the any operational areas in the organization like Finance, HRM, Production,.
2.2The Work Flow of the Department

Write the tasks that the department you have been working on is responsible for…. and its
relation with others
business management workflows that may apply to Awash Bank or any other financial
institution:

 Strategic Planning: Establishing the bank's long-term goals, objectives, and

strategies, as well as identifying potential risks and opportunities in the market.
 Financial Management: Overseeing and managing the bank's financial resources,
including budgeting, financial reporting, and asset/liability management.
 Operations Management: Managing day-to-day operations, such as loan
processing, cash management, branch operations, customer service, and risk
management.
 Human Resources: Managing employee recruitment, training, performance
evaluations, and employee engagement initiatives.
 Marketing and Sales: Developing marketing strategies, promoting the bank's
services, managing customer relationships, and expanding customer base.
 Compliance and Risk Management: Ensuring compliance with legal and
regulatory requirements, managing operational, credit, and market risks, and
implementing internal controls.
 Technology and Innovation: Incorporating technology into business processes,
maintaining and improving IT infrastructure, and staying abreast of technological
advancements.
 Customer Relationship Management: Building and maintaining strong
relationships with customers, addressing their needs and concerns, and providing
excellent service.
2.3Specific Tasks Performed

- List and explain the specific tasks that you have been assigned for during your
internship
o Financial analysis: Interns may assist in collecting and analyzing financial
data, creating reports, and conducting market research to support decision-
making processes.
o Customer service: Interns might work with customer-facing teams to handle
inquiries, resolve complaints, and provide assistance for various banking
services.
o Data entry and management: Interns may be responsible for organizing and
updating customer information, transaction records, or other banking-related
data in the bank's systems.
o Process improvement: Interns might engage in projects aimed at streamlining
operational processes, optimizing workflow efficiency, or implementing new
technologies to enhance banking services.
o Marketing and promotion: Interns may collaborate with marketing teams to
develop strategies, create content, and execute campaigns to promote banking
products and services.
.
- Mentioned the tasks in accordance with the time/schedule
- What area of operations you focused on (like: Production, Marketing, Finance, HRM,
…etc )areas of operations that companies often focus on for marketing internships.
Some common areas include market research and analysis, social media marketing,
content creation and management, search engine optimization (SEO), email
marketing, digital advertising, event planning and coordination, public relations, and
customer relationship management (CRM). The specific focus may vary depending
on the company and its industry.
- Write any managerial task that you implement while operating in the host company.
 example of a managerial task that can be implemented while operating in a host company. One
important managerial task is:

1. Effective Communication and Collaboration:

- Foster open and transparent communication channels across all levels of the
organization.
- Implement effective collaboration tools and platforms to facilitate communication and
knowledge sharing among team members.
- Encourage regular team meetings and provide opportunities for sharing ideas, addressing
concerns, and setting goals.
- Ensure that communication is timely, concise, and relevant, promoting effective
decision-making processes.
- Establish feedback mechanisms and actively listen to employees' suggestions and
concerns, fostering a positive working environment. llenges Faced and Solutions Taken
2.7.1 Challenges Faced
1. Lack of meaningful work: Sometimes interns are given tasks that are not aligned with their
career goals or do not provide valuable learning experiences. To address this, consider having a
conversation with your supervisor about your career interests and how you can contribute to
projects that align with your goals.

2. Poor communication: If you feel that you are not receiving clear instructions or
feedback, it's important to communicate with your supervisor or mentor. Request regular
check-ins to discuss your progress and seek clarification on tasks if needed.

3. Feeling undervalued: Interns may sometimes feel undervalued or overlooked. It's

important to remember that internships are learning experiences, and it's okay to seek
feedback and recognition for your contributions. Consider discussing your concerns with
your supervisor and expressing your desire for more meaningful involvement.
- Skill/Knowledge Problems,
- Resource shortage,
- Communication related…

2.7.2 Solutions Proposed

How did you overcome the challenges..? What measures did you take?
What solutions did you propose to the problems?
 What …solutions you proposed and/or implemented…

3 Overall Benefits Gained from the Internship

In this part, discuss what you learnt during your internship with respect to the following
parameters:

3.1 Practical Skill

Participating in an internship at Awash Bank can provide several benefits in terms of practical skills
in business management. Some of the overall benefits you could gain from this internship include:

1. Hands-on Experience: The internship will allow you to apply theoretical knowledge gained in
your studies to real-life business scenarios. You will have the opportunity to work on practical
projects, handle real customer interactions, and contribute to the day-to-day operations of the bank.
This experience will enhance your understanding of business management concepts.

2. Networking Opportunities: Interning at Awash Bank will enable you to build a professional
network. You will have the chance to collaborate with experienced professionals within the bank,
establish connections with fellow interns, and potentially interact with clients and customers. These
connections can be valuable for future job prospects and references.

3. Industry Insights: Being exposed to the banking industry through this internship will give you
valuable insights into the workings of a financial institution. You will gain a better understanding of
bank operations, financial services, customer relations, and regulatory frameworks. This knowledge
can prove beneficial in a career in business management or finance.

4. Skill Development: During the internship, you can develop various skills essential for business
management. These may include communication skills, problem-solving abilities, teamwork, time
management, and adaptability. Awash Bank may also provide training sessions or workshops to
further enhance your skills in areas such as financial analysis, risk management, or customer service.

5. Resume Enhancement: Having an internship experience at a reputable institution like Awash

Bank can significantly strengthen your resume. It demonstrates your practical experience, commitment
to learning, and willingness to take on real-world challenges. This will make you a more competitive
candidate for future job opportunities in business management or related fields.
 3.2 Theoretical Knowledge

The benefits gained from an internship at Awash Bank in terms of theoretical knowledge in business
management can include:

1. Practical application of theoretical concepts: Internships provide an opportunity to implement the

theoretical knowledge gained in the classroom into real-world scenarios. You can witness firsthand how
theories and principles are applied in a business setting.

2. Industry exposure: By interning at Awash Bank, you'll get exposure to the banking sector and its
specific business management practices. This will deepen your understanding of the industry's inner
workings.

3. Skill development: Internships often involve working on various projects and tasks, allowing you to
enhance your skills in areas such as problem-solving, decision-making, communication, teamwork, and
time management.

4. Networking opportunities: Internships connect you with professionals in the field who can serve as
mentors and provide valuable guidance. Building connections within Awash Bank can open doors for
future career opportunities.

3.3 Interpersonal Communication Skills

Interpersonal Communication Skills: Working in a professional environment like
Awash Bank allows you to interact with colleagues, superiors, and clients on a daily
basis. This experience can enhance your verbal and written communication skills, as
you learn to effectively articulate your thoughts and ideas. You may also develop
active listening skills, empathy, and the ability to adapt your communication style to
different individuals.
3.4 Skills of Working in Teams
Collaboration: Internships often involve working in teams, allowing you to develop your
collaboration skills. You'll learn how to communicate effectively, delegate tasks, and work towards
common goals.

3.5 Leadership Skills

4. Contributions Made for the Organization

- Discuss what the organization has benefited from you

- List anything that you gave to the organization in the area Business
activities.

5. Conclusion and Recommendation

I can provide some general suggestions for drawing a conclusion or making a
recommendation regarding an internship at Awash Bank:

1. Consider the internship experience: Reflect on your overall experience during

the internship. Did you acquire valuable skills and knowledge? Were you able to
apply your theoretical knowledge to practical situations? Did the internship
provide opportunities for personal and professional growth?

2. Assess the bank's reputation: Research and evaluate Awash Bank's reputation in
the industry. Look for reviews or feedback from previous interns or employees.
Consider factors such as the bank's performance, work culture, opportunities for
advancement, and commitment to employee development.

3. Analyze your career goals: Determine if an internship at Awash Bank aligns

with your career aspirations. Consider the relevance of the skills and experience
you gained during the internship to your desired career path. Assess whether the
internship is likely to provide opportunities for long-term employment or if it will
enhance your resume for future job applications.

4. Seek recommendations: Reach out to current or former interns, employees, or

mentors who have experience with Awash Bank's internship program. Ask for their
insights and recommendations based on their personal experiences.
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