Peacock Helper (11/19/2024, 1:18:49 PM): Peacock Helper Bot here!

🙂
Peacock Helper (11/19/2024, 1:18:51 PM): This Peacock customer service chat is
operated by Salesforce. Both Salesforce and Peacock will receive these
communications, subject to the NBCUniversal Privacy Policy.
Peacock Helper (11/19/2024, 1:18:53 PM): While we wait for an agent, let’s see if I
can help.
Peacock Helper (11/19/2024, 1:18:56 PM): How can I help you today?
Peacock Helper (11/19/2024, 1:18:58 PM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (11/19/2024, 1:19:06 PM): Manage Account
Peacock Helper (11/19/2024, 1:19:08 PM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (11/19/2024, 1:19:10 PM): Menu Options:
Update my Peacock profile
Parental controls
Privacy settings
Subtitles
Update my payment information
Unsubscribe from marketing emails
Cancel plan
Start over
null (11/19/2024, 1:19:19 PM): Cancel plan
Peacock Helper (11/19/2024, 1:19:21 PM): What would you like more information
about?
Peacock Helper (11/19/2024, 1:19:23 PM): Menu Options:
I want to cancel my plan
How do I switch plans
Start over
null (11/19/2024, 1:19:27 PM): I want to cancel my plan
Cancel Plan (11/19/2024, 1:19:30 PM): Sorry you want to cancel your Peacock plan.
Cancel Plan (11/19/2024, 1:19:31 PM): Let's see if I can help you with your
cancellation.
Cancel Plan (11/19/2024, 1:19:33 PM): What platform did you upgrade your Peacock
subscription on?
Cancel Plan (11/19/2024, 1:19:34 PM): Menu Options:
Web
iPhone or iPad
Apple TV
Fire TV or Fire Tablet
Android Phone or Tablet
Android TV
Roku
I do not have a paid plan
I'm not sure
null (11/19/2024, 1:19:44 PM): I'm not sure
Cancel Plan (11/19/2024, 1:19:46 PM): Review your current payment method or cancel
payment in account:
Cancel Plan (11/19/2024, 1:19:48 PM): http://peacocktv.com/account?DCMP=cancel-bot-
7.0.0
Cancel Plan (11/19/2024, 1:19:49 PM): Did you find your payment method?
Cancel Plan (11/19/2024, 1:19:50 PM): Menu Options:
Yes, I found my payment method
No, I still need help
null (11/19/2024, 1:20:00 PM): No, I still need help
Cancel Plan (11/19/2024, 1:20:02 PM): What would you like to do next?
Cancel Plan (11/19/2024, 1:20:03 PM): Menu Options:
Start this chat from the beginning
Chat with a live agent
Send us an email
End the chat
null (11/19/2024, 1:20:09 PM): Chat with a live agent
Naveen (11/19/2024, 1:20:14 PM): Thank you for contacting Peacock Customer Care.
Could you provide your full name and email address, please?
null (11/19/2024, 1:21:20 PM): Katrina cravin [email protected]
Naveen (11/19/2024, 1:21:25 PM): Hi Katrina. Thank you for the information. I hope
you are doing well. How may I assist you today?
null (11/19/2024, 1:22:36 PM): I am being charged for Peacock Premium and I would
like to cancel. I do t remember signing up for premium and I do t have an account .
I am being billed through Xfinity
Naveen (11/19/2024, 1:23:45 PM): I sincerely apologize for the inconvenience caused
to you. I would be happy to look into this.
Naveen (11/19/2024, 1:24:03 PM): Could you please provide the short code stated
next to the word 'Peacock' on your payment confirmation on your billing statement?
It is a 5 digit alphanumeric code on your payment billing statement. For example,
it would look like "BJ4C9".
null (11/19/2024, 1:24:43 PM): Ok let me pull up my Xfinity bill
Naveen (11/19/2024, 1:26:09 PM): Sure.
Naveen (11/19/2024, 1:26:09 PM): Meanwhile, Please provide the following
information so we can best assist you:
1. Could you verify the full billing address (Street Number and Name with Apt/Unit
Number, ZIP Code, and State) on your account?
2. Could you verify the last 4 digits of the Debit/credit card or PayPal email
address on file?
null (11/19/2024, 1:26:46 PM): I don’t see a code
Naveen (11/19/2024, 1:27:01 PM): I understand that! Please provide the above
information.
null (11/19/2024, 1:28:01 PM): I don’t have a payment on file with peacock, these
charges are being billed and paid thru Xfinity
Naveen (11/19/2024, 1:28:41 PM): Could you please provide the above information?
null (11/19/2024, 1:28:55 PM): I don’t have that in for
Naveen (11/19/2024, 1:29:19 PM): Please provide the screenshot or photo of the
charge for your Peacock subscription.
null (11/19/2024, 1:29:29 PM): *information
null (11/19/2024, 1:29:51 PM): Can you see if I have an account t with Peacock
Naveen (11/19/2024, 1:30:12 PM): I apologize, for that, I need to have billing
address (Street Number and Name with Apt/Unit Number, ZIP Code, and State) that is
on your account?
null (11/19/2024, 1:30:16 PM): And if so I can cancel it thru there
null (11/19/2024, 1:31:02 PM): 916 Tamarron parkway Se Atlanta ga 30339
Naveen (11/19/2024, 1:31:14 PM): I apologize, but some of the information that you
have provided does not match the information on file. For the security of our
subscribers, Peacock Customer Care requires full account verification before
releasing any account information or making changes to an account.
Naveen (11/19/2024, 1:31:16 PM): Is it possible different information may have been
used when initially signing up for Peacock such as a previous billing address, last
4 digits of your payment method, PayPal email, etc.?
null (11/19/2024, 1:32:23 PM): My old address was 1406 Tamarron Parkway SE Atlanta
Ga 30339. I changed units in April 2024
Naveen (11/19/2024, 1:32:41 PM): Than you for the information. After reviewing, I
see that your account under the email address of [email protected] does not have a
Peacock subscription.
Naveen (11/19/2024, 1:33:15 PM): Is there any other email address that may have
been used?
null (11/19/2024, 1:33:35 PM): [email protected]
Naveen (11/19/2024, 1:34:48 PM): After reviewing, I see that your account under the
email address of [email protected] does not have a Peacock subscription.
null (11/19/2024, 1:35:26 PM): The. Why am I being charged 7.99 for peacock
premium?
Naveen (11/19/2024, 1:35:40 PM): I would request you to please share the screenshit
of the charges, so that I can help you further.
Naveen (11/19/2024, 1:35:54 PM): I have sent you a paper clip option under which
you need to send the screenshot.
Naveen (11/19/2024, 1:37:48 PM): I haven't heard from you for a bit. I'll be here
for a few more minutes if you still need my help.
Naveen (11/19/2024, 1:38:42 PM): Just checking to see if you are still there. I
will be ending our chat shortly as I haven't heard back from you.
Naveen (11/19/2024, 1:39:24 PM): I apologize, please share the screenshot of the
complete page in which the charges are also visible.
Naveen (11/19/2024, 1:41:15 PM): Thank you.
Naveen (11/19/2024, 1:41:19 PM): Please allow me a moment.
null (11/19/2024, 1:41:54 PM): Sure
Naveen (11/19/2024, 1:43:29 PM): I apologize, as the charges were managed through
Xfinity, so they are bestv team to help you on this as Xfinity does not share
billing information, I would recommend reaching out to Xfinity Support for further
assistance: https://www.xfinity.com/support/
null (11/19/2024, 1:45:01 PM): I did and they suggested I contact peacock to
cancel. This is very frustrating. Will you provide a record of our communication so
that can go into a Xfinity location
Naveen (11/19/2024, 1:45:23 PM): Please allow me a moment.
Naveen (11/19/2024, 1:46:19 PM): I can see that these charges are for Oct 12,
please confirm if you got charged anything after that for Peacock.
null (11/19/2024, 1:48:09 PM): Yea my current bill has charges of 7.99 also
null (11/19/2024, 1:49:26 PM): Xfinity has issued the credit but I don’t want the
hassle of calling every month to have the charges removed when I haven’t subscribed
to Peacock premium
Naveen (11/19/2024, 1:50:56 PM): Katrina, as I have mentioned that you do not have
any subscription as of now, please be assured, you will not charged anything for
this in the future now.
null (11/19/2024, 1:51:27 PM): Thank you so much for your assistance
Naveen (11/19/2024, 1:51:52 PM): You are welcome!I really appreciate your
understanding and cooperation over the chat.
Naveen (11/19/2024, 1:51:53 PM): Please let me know if you need further assistance
with anything else today.
null (11/19/2024, 1:54:02 PM): Just to confirm , I don’t need to contact Xfinity
going forward so there should be no more charges coming from Peacock
Naveen (11/19/2024, 1:54:14 PM): I apologize, you do not need to contact anyone
now. Please be assured, you will not charged anything for this in the future now.
null (11/19/2024, 1:54:38 PM): Thank you have a great Holiday Season!
Naveen (11/19/2024, 1:54:55 PM): You too, katrina.
Naveen (11/19/2024, 1:55:05 PM): Thank you for contacting Peacock Customer Care.
Feel free to reach out to us if you have any other concerns. Have a great day!