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ERP (Unit 5)

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11 views3 pages

ERP (Unit 5)

Uploaded by

Manoj Sharvesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Enterprise Resource Planning (Unit 5)


Extended ERP Systems and ERP Add on:
Businesses often employ two systems to make sure business processes run efficiently - a
Client Relationship Management (CRM) system and an Enterprise Resource Planning (ERP)
system. SAP, Oracle, Salesforce.com and Microsoft offer on-premise as well as Software as a
Service (SaaS) CRM and ERP solutions to businesses of all sizes.
CRM:
A CRM system deals with frontend information - managing valuable customer data and
enriching it through interactions with marketing and customer support. This helps businesses
understand prospects and clients, manage relationships and sales pipeline, and upsell and
cross-sell products.
ERP:
An ERP system handles critical backend information - generally managing customer
information that is required once orders have been placed. This can include purchase history,
billing and shipping details, accounting information, financial data, and supply chain
management details.
Both client relationship management and enterprise resource planning systems independently
offer substantial benefits to businesses.

Unit 5 - ERP - Manoj Sharvesh M


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Benefits of ERP Module:


● Information Integration
● Reduction of Lead-Time
● On Time Shipment
● Reduction in Cycle Time
● Better Customer Satisfaction
● Increased Flexibility
Benefits of CRM Module:
● Improve customer relationships
● Manage sales more effectively
● Understand the effectiveness of marketing campaigns
● Establish and maintain customer master data
● Grow sales with quote-to-order capabilities
● Get better at upselling and cross-selling
● Deliver better customer service
Supply Chain Management:
Supply chain management is the handling of the entire production flow of a good or
service — starting from the raw components to delivering the final product to the consumer. A
company creates a network of suppliers (“links” in the chain) that move the product along from
the suppliers of raw materials to those organizations that deal directly with users.
How does SCM Works:
● Planning
● Sourcing
● Manufacturing
● Delivery and Logistics
● Returning
Significance of SCM:
● Identifying potential problems.
● Optimizing price dynamically.
● Improving the allocation of “available to promise” inventory.

Unit 5 - ERP - Manoj Sharvesh M


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Features of SCM:
● Connected
● Collaborative
● Cyber-aware
● Cognitively enabled
● Comprehensive
Business Intelligence and Analytics:
Business intelligence (BI) and analytics refers to the collective infrastructure, tools,
applications, and other resources that generate data and insights, which in turn inform how
businesses make decisions, uncover revenue opportunities, and evaluate performance.
Wireless Technology in ERP:
The advancement of wireless technology in ERP has given it a boost that has made ERP a
big solution provider to companies working in different sectors. Today the effect of ERP on the
market is immense due to the use of wireless technology that gives it the reach beyond
geographical locations and has made data communication and integration faster and reliable in
real time.
Future Trends in ERP:
● Customization
● Social media integration
● Private clouds
● Cloud Computing
● SAP and the Internet

Unit 5 - ERP - Manoj Sharvesh M

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