ProProctor™

User Guide

Version 6.9
REVISED: October 2024
User Guide
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Copyright 2023® All Rights Reserved 2

 Welcome to ProProctor™ 5
The Essentials 6
Environmental Requirements 7
Testing Procedures 8
Prohibited Items and Examinee Conduct 9
System Requirements 10
Device 10
Hardware 11
Operating System 12
Before You Schedule Your Exam 13
Before Test Day 14

Table of Contents
On Test Day 15
Check-in Process 16
Readiness 18
Environment and Candidate/Security Scans 19
During Your Test 20
Do’s 20
Dont’s 21
Getting Help During Your Exam 22
Keep In Mind 23
Confidentiality of Exam Content and Systems 24
Help and Support 25
Proprietary Information Notice
The information and data contained herein are proprietary and shall not be duplicated, used, or disclosed.

Copyright 2023® All Rights Reserved 3

Welcome to ProProctor™

Prometric’s ProProctor online ProProctor gives you greater ProProctor support tools, such as
proctoring platform has two goals: flexibility to choose where to test, this User Guide, show you how to
one is to bring you a reliable, when to test, and how to test. It is a prepare for your test day so that
and valid way to test that is also reliable, convenient – yet secure – you’ll be less nervous when the time
convenient, the other is to make your testing experience. comes. We believe that the more
testing experience as stress free as you know about what to expect in
possible. advance, the more comfortable you
will feel testing remotely.

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The Essentials
Taking a remote exam can feel like a daunting task. This user guide will help you
alleviate stress by outlining what to expect and prepare you for specific procedures
and requirements on exam day. Please read all the information carefully and ensure
your device meets the technical specifications before you proceed to test.

Types of Remote Testing

There are two types of exams delivered through ProProctor

ProProctor AI ProProctor Live

ProProctor AI is a fully automated remote testing solution without
On exam day, you will interact with live agents, who will guide you
live agents. Your test sponsor may refer to ProProctor AI as “Auto-
through the check-in process and monitor you during the exam.
proctoring” or “Record and Review.” You will follow a series of screens
and instructions to guide you through the auto check-in process. During
your exam, you will be monitored by AI only.

Where you see this symbol in the User Guide, it denotes a Where you see this symbol it denotes a procedure or
AI ONLY LIVE ONLY
procedure or requirement only found in a ProProctor AI requirement only found in a ProProctor Live exam.
exam.

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Environmental
Requirements

Heading 2
Regardless of the ProProctor version you will be using, your
testing space must meet the following requirements:
✓ Two tissues are permitted in your testing space

LIVE ONLY
If testing with ProProctor Live, you must allow the

second line
Proctor to inspect your tissues prior to the start of
✓ Your testing space must be indoors (walled), well lit, free from the exam.
background noise and disruptions. ✓ Your test sponsor may also require additional items to be
✓ No third party may be present in the room or enter the room for removed.
the duration of the exam. ✓ Your testing space must be set up to eliminate distractions and
✓ Your testing space and surrounding area must be free of pens, prevent outside viewing. This may mean covering windows and
paper, electronic devices, etc. No content that could potentially non-frosted glass doors.
provide an unfair advantage during your exam, including that ✓ If you are testing in public spaces such as offices or libraries.
posted on walls or within your immediate area, should be Walls should preferably be solid, if they are glass they should be
present during your exam. frosted and not transparent.
✓ For public space, there are no restrictions on monitor size.

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 While specific testing procedures may vary based on your exam,
here’s what to expect on exam day.

✓ An original, valid (unexpired), government-issued photo

identification is required to take an exam. Validity and the number
of acceptable IDs is predetermined by your test sponsor. Check
your exam confirmation email for specific requirements.

Testing Procedures ✓ Be prepared to show your workstation and surrounding area.

✓ As part of the check-in process, you may be required to empty
and turn all pockets inside-out and raise shirt sleeves above your
wrists prior to every entry into the online test. If you are wearing
eyeglasses, you may be required to remove them for visual
inspection to ensure they don’t contain a recording device. In
addition, large jewellery items must be removed.
✓ If you have long hair that covers your ears, you may be asked to pull
your hair back to ensure nothing is attached to your ear that could
provide an unfair advantage (such as a Bluetooth earpiece).
✓ Leaving the camera view while the exam is in progress is strictly
prohibited unless otherwise specified by the test sponsor.

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 The following items are prohibited while taking your remote exam:

🚫 Unauthorized personal items may not be accessible while testing.

Such items include, but are not limited to outerwear, hats, food,

Prohibited Items and

drinks, purses, bags or briefcases, notebooks, watches, cell phones,
electronic devices, or wearable technology.
🚫 Eating, drinking, smoking, and chewing gum are prohibited during

Examinee Conduct
the exam.
🚫 Written notes, published materials, and other testing aids are
strictly prohibited.
🚫 Light clothing items removed for comfort such as sweaters, suit
jackets, scarves, etc., must be hung your chair, not placed in laps or
on the workstation desktop. Outerwear such as heavy coats, parkas,
raincoats, etc., is not permitted in the immediate testing area.

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System Requirements
Device
Check your device and hardware to ensure they meet the following system requirements. Where
appropriate, we will direct you to further information which can be found on our Knowledge Base.

Device Type  Power Source 

You must only use a laptop or desktop computer for your exam. Taking Please plug your device directly into a power source, unattached from a
your exam on a mobile phone or iPad/Android tablets is not possible. docking station.
Microsoft Surface or similar devices can be used only when configured in
laptop mode.

Internet Connection 
5.0 Mbps or greater download speed
Organization-owned device 
0.5 Mbps or greater upload speed
If you are using a device owned by an organization, you must have Please position your device where you can receive the strongest signal,
administrator rights/privileges to be able to install and configure a weak Wi-Fi connection may cause ProProctor to lose connection. For
ProProctor correctly. the best experience, please use an Ethernet cable to connect directly to
Firewalls and/or other security settings on organization-owned the router. If you are sharing your internet connection with other people,
devices may restrict your ability to launch the ProProctor App. Get help please ensure they are not streaming videos, music, or games, as this
preparing your device on our Knowledge Base. can have an adverse effect on your experience.

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System Requirements
Hardware

Monitor  Camera  Speakers 

You can only use a single monitor for You must have a working camera connected You must have working speakers connected
your exam, please ensure you unplug any to your device, external camera required if to your device. Please ensure that the
additional monitors you have connected to using a desktop. The camera is used as part volume is loud enough prior to your exam, as
your device. of the check-in process and during the exam. you will be unable to adjust the volume once
If you are using a laptop, you are permitted you launch the ProProctor App.
to connect a single external monitor, Wired headphones and microphones may be
Pro Tip
however you must close the laptop. In permitted to be used – verify first with your
Close all applications on your device
this case you will NOT be able to use the test sponsor before test day. In-ear/earbuds
that may be using your camera and/
laptop’s integrated camera, keyboard or or microphone. This will help you avoid and wireless headsets/headphones are not
trackpad. Wall Mounted Monitors (such as camera connection errors in the ProProctor permitted.
TV monitors) are not permitted. There are no application.
restrictions on monitor size for ProProctor
exams. This includes large and curved
monitors.
If you are using a desktop computer or a
laptop with the screen closed, the camera
Microphone 
must be connected via USB. You must have a working microphone
connected to your device.

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System Requirements
Operating System

Supported  Screen Resolution  Screen Scaling 

✓ Windows 8.1 or higher. The recommended screen resolution is Operating systems do allow you to scale
✓ All versions of Mac OS Monterey 12 1920 x 1080 items displayed on screen. Ensure that you
have your system scaling set to 100%. More
✓ All versions of MacOS Ventura 13.3 and Minimum resolution is information on scaling can be found on the
higher 1024 x 768 Knowledge Base.
✓ All versions of MacOS Sonoma 14
✓ All versions of MacOS Sequoia 15

Not Supported
⚠ Mac OS Ventura 13.0 - 13.2.1
⚠ All versions below Mac OS Monterey 12.0
⚠ Chrome OS
⚠ Linux based distributions
⚠ Virtual machines

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Before You Schedule Your Exam

Check your System

It is important to know whether your device and network
connection are suitable for a remote exam.
Run a system check on the Candidate Portal to validate your
device meets ProProctor’s basic system requirements. If it
doesn’t pass, you may need to contact your test sponsor to
make other arrangements.

Please note
VPNs, firewalls, and anti-virus software can prevent you
from launching a ProProctor exam. Please ensure these
are all de-activated this Knowledge Base article on VPNs
provides further guidance on how to do this.

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Before Test Day
After scheduling your test, you will receive a confirmation email outlining the details of your exam.
Your test sponsor may send you a separate communication to confirm if you’re testing with
ProProctor AI or ProProctor Live. Set aside time before test day to get your device ready for the day
of your exam. This is the best way you can prepare and avoid unnecessary stress on test day.

1 Download ProProctor 2 Conduct a System Check

Download and install the latest version of the ProProctor application from ProProctor Live
the Candidate Portal.
Open the ProProctor app, enter your confirmation
Important Information number and your last name/surname.
If the download is blocked by your computer’s firewall, the Knowledge
Base article on installation provides further information (Mac instructions Then select the “Check my System” button to
are found here). This also includes adding the software to your computer’s perform a system check. This system check will
whitelisted application list, on either Mac or Windows computer. make you familiar with what to expect during the
If you are taking the exam on an organization-owned/managed device, check-in process on exam day.
ensure you have admin rights/privileges, as otherwise you might not be
able to install the application.
ProProctor AI
For this type of remote exam, select the link for
If you are using a Mac computer, and the app is blocked from installing by
the Candidate Portal that can be found in your
the operating system, you may need configure your system to allow it.
confirmation email and run the system check found
on that site

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On Test Day 2 Prepare Your Testing Space
Make sure you allow 15 minutes to prepare your testing space.
It’s the day of your test. Please read below for some last-minute tips to prepare Please review again the environmental requirements earlier in
before you log in to your test. this document just to make sure you are properly prepared.
When you are ready to test, you will go through the check-in process, below
details what to expect depending on the type of test you are taking.

3 Prepare Your Documentation

1 Prepare Your Device ✓ Have your valid government-issued photo ID ready.
✓ Don’t forget to disable any VPNs, add exception to firewalls ✓ Have your registration confirmation code ready.
and add exclusions to anti-virus software. Please visit the
VPN article found on the Knowledge Base for guidance. ✓ Consult with your test sponsor for any additional information
required on test day.
✓ Ensure you have closed all open applications and web
browsers before launching ProProctor.

Important Information
If you’re using a Mac device and your test sponsor has enabled 4 When You Are Ready to Test
desktop recording, go to your OS Settings to allow ProProctor to
record your screen. For instructions, go to this Knowledge Base When you are comfortably sitting at your workstation launch
article. ProProctor. Enter your confirmation number and your last
name/surname. to launch your exam. You will then begin the
check-in process.

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On Test Day
Check-in Process
Our easy-to-follow, self-serve check-in process will guide you through the final
preparations before you complete the Readiness process. Close the doors of the
room you are working in, including doors to closets and visible bathrooms.

1 System Check 2 Image Capture

Before launching, ProProctor will require one last system check You will be asked to take a photo of yourself. There will be
to ensure that nothing has changed with your system that could guides on-screen to ensure you position your face correctly.
affect your exam experience You will need to select the option to take the photo.

Pro Tip
Make sure you check that the image clearly shows your face, is
well lit and is not blurry, otherwise you will be prompted to retake
the photo.

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On Test Day
Check-in Process continued

3 ID Capture 4 ID Authentication
Next, you will be asked to take a photo of your government- If there are any concerns around the images not
LIVE ONLY
issued photo ID. Again, ensure you position your ID using the matching, a readiness agent will conduct a
guides on the screen then select the option to take the photo. manual check.

Pro Tip The system will ask you to authenticate your ID

AI ONLY
Make sure you check that all text is readable. For specific image and your image. If there is a mismatch you
identification requirements, check your exam confirmation email.
maybe asked to retake both images. The number of retakes is
determined by your test sponsor.

Important Information
You will still be able to proceed to your exam if you are unable
to get a match.

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 Next, you will complete the Readiness process.

On Test Day
Your test sponsor may require you to perform a scan of your testing space
and a security scan.

Readiness LIVE ONLY

At this point, for a ProProctor Live exam, you will be
connected to a live agent via video chat. The agent will
confirm your email, address, and exam details. The agent will also take
you through the testing space and security scans.

For a ProProctor AI exam you will be guided by on-screen

AI ONLY
instructions to assist you in completing the testing space
and security scans. AI will be monitoring at this time. Please ensure that
you have followed the environmental requirements as you may be asked
to complete a rescan.

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On Test Day
Environment and Candidate/Security Scans

Environment Scan Candidate/Security Scan

This will involve providing a 360 ̊view of your testing space. You will have Lastly, you will be required to do a scan of yourself. This
to lift your webcam or laptop and move it around, so ensure you can do scan will include – but is not limited to – conducting
this easily. sleeve, pocket, glasses, and behind ear checks.
During the scan you will be required to show the room where you are Additionally, you will be asked to turn all pockets inside
taking the test, your testing space, your desk and your chair, as well as out.
things like bookshelves, wall hangings and electronic devices. Important Information
This will be your last opportunity to put away all your personal items. To expedite the check-in process, please remember to
We recommended to have a large bedsheet or linen available if asked to empty your pockets prior to the visual check.
cover any area of clutter.

Important Information
Do not have your laptop connected to a docking station anytime during
the setup of your exam. This can cause connectivity issues.

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During Your Test
Do’s
When making final preparations for your remote exam, make sure you pay
careful attention to the Do’s listed below.

Have a clear, orderly, Sit in an upright position. Test alone for the entire Place your desktop /
 and well-lit room or   exam.  laptop on table or desk.
workspace.

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During Your Test
Dont’s
When making final preparations for your remote exam, make sure you pay
careful attention to the Don’ts listed below.

Don’t sit or Don’t have a Don’t have a Don’t have a Don’t use a
 recline in a bed  poorly lit room  cluttered or  person(s) or  dual-monitor
or couch with or workspace. crowded room or pet(s) present at configuration to
computer on workspace. any time in your take exam.
your lap. testing space

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 LIVE ONLY A Proctor will be monitoring you throughout the exam.
You will be able to communicate with them using the
chat functionality found at the top of your screen. If you experience

Getting Help During

technical issues, you may be directed to go.prometric.com/chat for
support.

Your Exam
There are no Proctors monitoring you and no chat
AI ONLY
support during your exam. If you experience technical
issues during a ProProctor AI exam, you will need to exit the
ProProctor application and visit go.prometric.com/chat for support.

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Keep In Mind LIVE ONLY The Agent is authorized to dismiss you from the test
session for a violation of any of the Testing Regulations,
including exhibiting abusive behavior towards the Remote Proctor. If
you are found to have violated any of the regulations during your
exam, the Remote Proctor is required to notify Prometric and your test
sponsor.
Any anomalies are tracked by the system during your
AI ONLY
exam, and a count is displayed near your webcam
video. Your exam session may be reviewed to ensure that no testing
🚫 Changing location while testing, turning off lighting or audio, regulations have been broken.
speaking to or receiving aid from other individuals is strictly
prohibited.
Please Note
✓ Candidates are required to be professional, civil, and respectful at
Prometric, alone or in conjunction with your test sponsor, shall then
all times while testing.
take any further action necessary to sanction your conduct, up to
✓ All exams are continuously monitored by video and audio and including invalidation of your test score and/or pursuit of civil or
recording. criminal charges. You acknowledge that you have no right to privacy at
your current location during exam delivery and that you waive any and
all claims asserting a right to privacy.
If you do not wish to be recorded (either by video or audio), please
notify the proctor immediately of your intent not to proceed with the
exam.
Client/test sponsor practice policies shall supersede these regulations
if a conflict exists.

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Confidentiality of The remote proctoring application, computer-based test delivery
system, tutorial, exam content, and survey are the published,

Exam Content and

confidential, and proprietary materials or intellectual property of
Prometric and/or your test sponsor.

Systems Communicating, publishing, reproducing, or transmitting any part

of an exam, in any form or by any means (e.g., verbal, electronic,
written, etc.) for any purpose is strictly prohibited. Any reproduction or
disclosure will result in immediate notification to your test sponsor and
potential filing of administrative, civil and/or criminal charges against
you and anyone directing or conspiring with you.

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 Testing Accommodations
If you require accommodations for any illness, learning or physical
challenge, please contact Prometric Testing Accommodations at
+1-800-789-9947, Option 3.

Help and Support Technical Support

PLEASE NOTE: If you require technical support before or during your
exam, please click on the link: go.prometric.com/chat

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