-What Will You Do if a Customer Calls You and You Don’t Have a Solution?

We
don’t always have solutions to every problem, at least not instantly. Therefore if
a customer calls to ask for assistance and I cannot help them, I will kindly
request that I put them on hold as I look into the matter. I will then ask my
colleague or find out that the right response. I will apologize again afterward.
However, if it’s something complicated and takes longer to find a response, I will
ask that I call the customer back. –
What Do You Think is The Most Valuable Things in BPO? Customer Service or
Technical Support. I believe that both customer service and technical support
are important in BPO. However, customers always call to ask questions or seek
clarifications on products and services. They expect answers in return which
makes technical support more valuable than customer service. Clients normally
want people who can help them solve problems, and therefore, offering
excellent customer service without technical support doesn’t bring much value.
However, technical support and excellent customer service should go hand in
hand as they are valuable in BPO. –
Can You Mention Some of the Necessary Traits in BPO To succeed in a BPO job,
one needs to have effective communication skills, given the nature of the job.
Making calls and chatting with customers requires someone who can relay
information effectively. A BPO worker must also have creative problem-solving
skills to solve issues and offer technical support. This job is quite demanding and
therefore calls for someone who can handle pressure and overcome its
challenges. Other qualities include speed and efficiency, organizational ability,
knowledge retention, empathy, and a great deal of flexibility. –
Mention the Skills that You Will Bring From Your Former Job I have many skills
that allowed me to prosper in my last job. I have excellent communication skills,
which I believe are necessary for anyone working in this field. It will help me
respond to queries and offer the needed technical support to customers. It also
enhances collaboration with colleagues. My last job also allowed me to work on
my emotional stability, which is needed when dealing with people’s problems. I
understand that some customers are always abusive, and therefore, one needs
to be in a good mental space to deal with them. –
Mention One of Your Weaknesses. How Are You Improving It? One of my
greatest weaknesses is asking for help, especially when sure that I have
everything under control. I normally end up swamped with work and at times
have to work overtime to finish up. I may have obtained this attribute from my
childhood experiences where I had to face many challenges independently.
However, I made a conscious decision to improve by actively seeking help and
engaging others more. I also joined a group of professionals where ask for help
despite not knowing one another –
Do You Think this is the Right Industry for You? Yes. I believe that I can thrive in
this industry. I understand the importance of business process outsourcing,
especially its role in cutting operational costs. I love solving challenges and
coming up with creative solutions. I, therefore, believe that I am in the right
place since part of my job entails offering technical support and solving
customers’ problems. I am also a good communicator, which will help me excel
in this job. Therefore, I am in the right industry. –
Do You Think this is the Right Industry for You? Yes. I believe that I can thrive in
this industry. I understand the importance of business process outsourcing,
especially its role in cutting operational costs. I love solving challenges and
coming up with creative solutions. I, therefore, believe that I am in the right
place since part of my job entails offering technical support and solving
customers’ problems. I am also a good communicator, which will help me excel
in this job. Therefore, I am in the right industry. –
What is Your Greatest Strength? My greatest strength is my ability to work
under pressure. I understand just how straining this industry can be. There are
many things to do and timelines to meet, which require someone who can work
in strenuous situations. I have been in this industry for quite some time and
have therefore had the chance to work on my tolerance. I know how to multitask
and prioritize work while delivering excellent quality. If called upon, I can meet
even the tightest of deadlines and work round the clock. I am positive that I will
not disappoint you if given a chance. –
Why Do You Believe that You are the Most Suited for this Job Out of All the
Candidates? I have vast experience in this industry, given that this is my twelfth
year. I have worked with different companies and gained lots of expertise and
skills that will help me deliver if given a chance. I can work well under pressure,
which is a needed attribute in a BPO job. I also know how to communicate
effectively and handle feedback. Lastly, I consider myself creative, an attribute
that helps me come up with solutions for different problems. I will therefore give
my best. –
If your going to have a super power what would that be and why? If I were a
superhero, my power would be the ability to control time. With my power, I
would be able to stop, reverse, slow down and speed up time whenever I
pleased. Having control of time would give me control of any situation, whether
it involves me or not. –
What would you wish for if you met a Genie? I will wish for the ability to do
absolutely everything. Yeah you've seen that movie "absolutely anything"? I'll
wish for that ability to do anything i wanted done, both impossible and possible
ones, more like a magician.