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Performance Analytic

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25 views13 pages

Performance Analytic

Uploaded by

rhenancfdn
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Tech tactics

Simple tactics that change the life of


your code

Hazim khasawneh

Sharing ideas and tips that help a front-end


developer in his daily life.
Weekly Posting Schedule

Join me every Sunday at 11 AM (Jordan time)

for a new document filled with valuable insights!


Performance Analytics in ServiceNow:
Performance Analytics is a powerful tool that allows organizations to track,
measure, and analyze key performance indicators (KPIs) in real time. By
providing actionable insights, Performance Analytics enables businesses to
make data-driven decisions that enhance service delivery and operational
efficiency.
✓ Actionable Insights: Helps in understanding performance trends and patterns.

✓ Real-Time Tracking: Monitors KPIs in real time, allowing for quick adjustments.

✓ Data-Driven Decisions: Facilitates better decision-making based on actual data.

✓ Visual: Include a diagram that shows the flow from data collection to insights.
How it works?

Simply put, as we know, we have tables


within ServiceNow where we store data.
First, we define the indicator source,
which means we specify the location
where we want to conduct our analysis.

And you can put the frequency at which


you expect to display the data.

Additionally, we can filter the data to


ensure that we get the precise results we
need.
How it works?

Now we need to define Automated


indicators to save scores come from an
indicator source at a regular frequency
such as daily, weekly, or monthly.

We also choose the unit we want the


date to be in, such as a percentage (%),
Count, Days, etc.
How it works?

Now let’s create scheduled jobs to


regularly collect Performance Analytics
indicator scores and snapshots.

Data collection jobs run different steps to


collect scores and to collect text analytics
data. By default, jobs collect both types
of data.

Make note that one scheduled job can


run many automated indicator
How it works?

A Performance Analytics widget ties an


indicator to a visualization, such as a
trend line, a set of columns, or a pie
chart. Within the widget, you can filter or
group indicator scores by breakdowns.
You can also apply time series functions,
such as 7-day sums, to the scores.

Add additional widgets to organize,


summarize, and present data to convey
information in a meaningful way.
How it works?

Finally we add widgets to our


dashboard to view our performance
analytic we created.

In this way, we’ve outlined the steps for


using Performance Analytics in
ServiceNow and explored a bit of this
amazing feature that makes life much
easier.
At The End.

Let's build a community where we share knowledge and simplify


tech. Simple insights can save time and effort for others in our
community.

Follow, comment , and repost useful content!


Thank you.

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