Jason Peter Morgan Your Account Number: A-A61B8529

18 The Close Bill Reference: 195567995 (12th August

2024)
County Durham
DH7 0PX

Your estimated annual cost

£925.26 a year for electricity
£579.07 a year for gas
This is an estimate based on your expected
annual energy usage, and your current tariff

Your energy account rates, charges and discounts, including VAT.

Actual billings will vary depending on your
usage and tariff selection. More information
about your current tariff can be found
12th Jul. 2024 - 11th Aug. 2024 overleaf.

Could you pay less?

On 12th Jul. 2024 your previous balance was -£200.56 Remember - it might be worth thinking
about switching your tariff or supplier.
For your electricity (on meter point 1800029170600)
1. We have charged you
You’re on our cheapest electricity tariff of its
Based on your meter readings. VAT included. kind. You could save £117.92 a year by
switching to Loyal Octopus 12M Fixed. You
Electricity 11th Jul. 2024 - 10th Aug. 2024 - £56.88 may need to change how you pay or your
meter setup, but contact our team if you'd
Gas 11th Jul. 2024 - 10th Aug. 2024 - £95.66
like to switch.
For your gas (on meter point 1018014807)

2. You have paid You’re on our cheapest gas tariff of its kind.
You could save £104.02 a year by switching
Direct Debit collection - 27th Aug. 2024 + £200.56
to Loyal Octopus 12M Fixed. It may involve
changing how you pay, your meter setup or
different terms to your current tariff.
On 11th Aug. 2024 your new balance is -£152.54 Contact our team to find out more.

Emergency numbers
You opt to pay your balance in full each month.
Smell gas? Call 0800 111 999
We will request a Direct Debit payment of £152.54 on 27th Power cut? Call 105 to get help
August 2024. Your Electricity Distributor is: Scottish
Power Energy Networks (0800 001 5400)

Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0808 164 1088
 Contacting us Your Account Number: A-A61B8529
Bill Reference: 95567995 (11th March 2024)
Contact us by email and get a response within hours.
Of course, if you need to you can also get a hold of us
Advice and complaints
on the phone, or even by post.
Contact Citizens Advice if you need help with an
Email: [email protected] energy problem - for example with your bills or
Phone: 0808 164 1088 meters, or if you're struggling to pay for the energy
you use. They're the official source of free and
Trading office: UK House, 5th floor, 164-182 Oxford
independent energy advice and support.
Street, London, W1D 1NN
Go to: citizensadvice.org.uk/energy or call their
Please don't hesitate to contact us if you've any
consumer service on 0808 223 1133 Mon to Fri,
questions, comments, or complaints.
9am-5pm

How much did you use? Or, if you live in Scotland, you can contact Advice
Direct Scotland for independent help.
Your average electricity usage during this bill period
was 4.83 kWh/day. Go to: advice.scot/contact-us, or call their customer
service on 0808 800 9060 Monday to Friday, 9am to
Your average gas usage during this bill period was
5pm.
41.01 kWh/day.
If you feel that our service has not met your
Please visit our website for advice on how to save
expectations, please get in touch so we can put
energy in your home.
things right:
First: Contact our team.
Then: If an advisor is not able to resolve your query,
you can ask for it to be escalated to a specialist or
team leader as appropriate.
Finally: If you're still not happy with our decision, you
can contact our Operations Manager for an
independent review, and you will receive a reply
within 5 working days.
If you have followed the above steps, but your
complaint remains unresolved after 8 weeks you can
contact the Energy Ombudsman on 0330 440 1624
or at www.energyombudsman.org. This is a free and
independent service whose decisions we must abide
by.
You can read our complaints policy on our website.

Octopus Energy Limited Registered Office Registered in England & Wales No. 09263424
W octopus.energy UK House, 5th floor, 164-182 Oxford Street, VAT Number: 358672751
E [email protected] London, W1D 1NN
P 0808 164 1088