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Introduction To Airline Management System

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26 views1 page

Introduction To Airline Management System

Uploaded by

Įt'š Ťąłhá
Copyright
© © All Rights Reserved
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Introduction to Airline Management System

An Airline Management System (AMS) is an integrated database solution that enables efficient,
centralized management of various operational areas within an airline. Its purpose is to
streamline and automate processes such as scheduling flights, managing passenger data,
processing bookings, coordinating crew assignments, and handling baggage. This system
provides a structured approach to managing vast amounts of data, helping airlines improve
service quality, resource management, and customer satisfaction.

The main modules within an AMS include:

• Flight Management System: This module manages all flight-related details, including
Flight ID, Route, Departure and Arrival Times, Aircraft Model, and Flight Status. It
ensures that schedules are well-coordinated and that aircraft utilization is optimized,
reducing operational costs.
• Passenger Information System: This system stores and organizes passenger data, such
as Passenger ID, Name, Date of Birth, Contact Information, Nationality, and Travel
History. It aids in providing personalized services and improves security protocols by
maintaining detailed records of each passenger’s travel history.
• Booking and Ticketing System: This module allows passengers to book and cancel
tickets online. It records details like Ticket ID, Booking Reference, Payment Status, Fare
Details, Class of Travel, and Seat Allocation. The system also manages real-time seat
availability, making the booking process faster and more transparent.
• Crew Management System: This system is essential for managing the airline’s crew
members, including Crew ID, Role (Pilot, Flight Attendant, etc.), Shift Timing, Flight
Assignments, Qualifications, and Work Hours. This ensures that qualified personnel are
available for each flight, and also helps in compliance with regulations regarding crew
work hours and rest periods.
• Baggage Handling System: This module records details about each piece of checked
baggage, including Baggage ID, Passenger ID, Weight, Destination, and Tracking Status.
It helps streamline baggage check-in, transfer, and retrieval processes, minimizing the
chances of lost or mishandled luggage.
• Customer Service Management: This system helps manage customer inquiries,
complaints, and feedback, contributing to better service quality. Key attributes include
Service Request ID, Passenger Feedback, Resolution Status, and Customer Satisfaction
Ratings.

An Airline Management System integrates these modules into a single platform, allowing data
sharing and coordination among departments. This improves decision-making, enhances
passenger satisfaction, and enables airlines to operate more efficiently in a competitive market.
Through automation and data centralization, AMS reduces manual errors, enhances operational
speed, and ensures a more seamless experience for both passengers and staff.

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