Exception Handling Matrix

Scenari Matching
o Admit Card Photo ID Status Action

Valid Original
Photo and Candidate would be allowed to
1 Admit Card available Photo Identity
data matching appear for the Exam,
Card available

Before disallowing the candidate;

HO should be informed.
No Valid Photo ID Photo and
2 Admit Card available Mention the case in the Incident
proof data matching
Report Form. Decision will be made
post consultation with Client HO.
Before disallowing the candidate;
HO should be informed.
Admit Card NOT Valid photo ID Photo and
3 Mention the case in the Incident
available Proof available data matching
Report Form. Decision will be made
post consultation with Client HO.
Before disallowing the candidate;
Photo and HO should be informed.
Valid Photo ID
4 Admit Card Available Data not Mention the case in the Incident
available
matching Report Form. Decision will be made
post consultation with Client HO.

Candidate is to be directed to
Admit Card available but No Data his/her allotted venue.
Valid Photo ID
5 reported to another Available at HO should be informed.
available
location that centre Mention the case in the Incident
Report Form.

Candidate will not be allowed after

Valid photo ID Gate Closing Time.
Candidates reports after Photo and
6 and admit card In Emergency cases, please inform
gate closing time data matching
available HO. Decision will be made post
consultation with Client HO.
(a) Photo
available on
exam portal Confirmation to be taken from HO
and photo & before allowing any candidates.
data
Photo not Printed on Valid Photo ID matching
7
Admit Card available
(b) Photo not
available on
Confirmation to be taken from HO
exam portal
before allowing any candidates.
but photo &
data matching
Minor Spelling
Errors/variations in the
Valid Photo ID Confirmation to be taken from HO
8 Name, surname, fathers Photo
available before allowing any candidates.
name, DOB etc. in ID matching
Proof vis a vis Admit Card
 A PWD candidate Allow the candidate along with the
reports to centre who escort but the escort has to
needs assistance of Valid Photo ID Photo and immediately come out and will be
9
escorts to reach the test available data matching allowed to return to bring the
room and admit card is candidate only after the exams are
available over.
HO should be informed.
Candidate has not affix
Mention the case in the Incident
recent passport size Valid Photo ID Photo and
10 Report Form.
photograph on Admit available data matching
Decision will be made post
card
consultation with Client HO.
Take the impression of the RTI, if
still facing issue then left hand
index finger impression to be taken
and then allow the candidate after
completing a "Incident Report
Form and Exception Register”.

If still facing issue in capturing the

impression of left hand index finger
During verification, the then efforts should be made to
LTI of a particular capture any of the fingers in the
Enlisted Photo ID Photo and
11 candidate is not captured order left hand index finger, middle
available data matching
even after repeated finger, ring finger and small finger.
attempts Then try right hand in the same
order.

If still facing issue log a call with HO

helpdesk and then follow the
instructions.

Incident Report Form to be filled

and mention the case in Exception
Register.
Decision will be taken in
12 Any other exigency
consultation with Client HO.

NOTE: CALL LOG IS MANDATORY FOR ALL EXCEPTION HANDLING MATRIX.