Career Objective: Skilled, dedicated, self-motivated and enjoys
applying technology to real-world challenges from both the business and technical perspectives, and doing my best in meeting the customer needs, and help the organization grow better.
Interested in development, portfolio and program management of
various products/programs and architecting solutions, and interacting with various stakeholders to help realize an effective product/solution roadmap, in-line with the market needs, scope out gaps/opportunities and come out with features/products with proven results, which can lead the customer/market into the next dimension of payments/self- service applications.
Summary Results-driven product/solution development professional with 23+ years’ experience in developing innovative products/solutions, streamlining internal processes and leading global cross-functional teams in self-service banking software, EFT Switches(BASE24- classic, BASE24-eps), Business Continuity(using GoldenGate, RDF), Device Monitoring(Prognosis, iqEMS, Opteview, Gasper) & Fault- tolerant(Tandem/NS) systems. Core competencies and accomplishments: o Ability to effectively manage international teams to consistently meet project/program objectives, and apply learnings to improve self and team productivity. o Ability to build effective product development teams (@Diebold HMA, FSS, Diebold R&D center) o Highly motivated and detailed multi-tasker who excels at working in a fast-paced environment. o Effective leader skilled in coaching, mentoring, and conflict resolution, while fostering cooperation and collaboration. o Skilled communicator with extensive experience in client/customer engagements, leading joint exercises/pilots and increasing solution awareness with the sales/marketing teams and customers. o Experienced with Agile software development processes, and methodologies for gateway/executive business reviews. o Low-power ATM Concept & Prototype (using ATOM processor) in 2009. o Proposed single-stack(reducing abstract layers) and worked with Cloud-ATM prototypes(using zero-pc appliance/thin client, VM technologies) in 2010. Sajan C. Jose [email protected] o Was part of the Diebold Global Technology (HWSW) strategy workgroup 2010-2015. o Brief experience using Apache/Open technologies for server solution concept presentations at Diebold R&D(’15-’16), to improve response capabilities and scalability.
Employment History Technical Consultant (@ MasterCard/SBI GITC, Mumbai) Aug 2017 – till date Providing consulting to SBI IT team o Act as an SME for the senior management in IT/ATM team. o To coordinate with MC and SBI, to help accelerate on MC new product adoption by working closely with the Business, Technical, and Information Security groups within the Bank. o To provide expert advice on Solution Architecture/RFP requirements for IT/ATM team, and defining business use- cases for the same. o To provide expert advice on BASE24 switch customizations. o To provide expert advice on high-volume data replication/ integration/transformation projects for IT/ATM team and devising solution architectures and use-cases for both business/users and technical teams. o To provide expert advice on fine-tuning of the existing Fault-Tolerant EFT payment switch systems. o To help resolve issues faced pertaining to MasterCard network transactions.
Principal Consultant BOSACH Technologies & Consulting Dec 2016 – till date Pvt. Ltd. (@Kochi) Provide consulting to Banks/FIs/Managed Service Providers within India in designing solutions for ATM Software Development. Develop and Market Back-office solutions for ATM Monitoring and Cash Management. Sajan C. Jose [email protected] Develop and Maintain solutions on Lean Manufacturing Improvements, for ProtimeSystems USA with customers in the Education/Manufacturing/Food Processing Industries.
Senior Product Manager – Technologies Product
Mgmt Diebold, India (@Kochi) Oct 2010 – Sep 2016 Managed multiple products/solution as part of my portfolio in Software Product Management: o EMV Kernel o ATM Application(91x/NDx/IFX EmPower) Infrastructure components o Application Development Toolkits o Device Infrastructure(XFS), Diagnostics, Service Applications o Device monitoring and agents (SNMP) o Deposit Automation/Check Processing software components o Branch Teller Application (Integration/Solution architecting) o Check Processing Working closely with key account/sales teams and Professional Services to address and prioritize requirements based on market and technology needs, and build a strong evolution/solution pipeline for Diebold ATM software solutions. Preparing Product Reviews for executives (incl. EVP/VP), to highlight on product positioning and alignment with overall business strategy and review budgets for next 12-18 months for the development pipeline. Worked closely with 3rd party providers/suppliers, to help improve check processing metrics (98.5% accuracy and coverage on OCR/MICR reads) and widened the support of check processing for multiple regions/countries. Working closely with Account/Pre-sales team in responding to RFPs and preparing product/solution presentations for clients based in the North America and AP/EMEA regions. Working closely with partners & solutions from Microsoft, ACI, ESQ, IR, NCR, Wincor, HP, Splunk, in-Rule, Fiserv, Nuance, etc. Working closely with interchange providers like MC, Visa, CUP, Discover, Bancomat, etc. Working closely with payment networks/vendors like Star, CoOp, Elan, Pulse, Cardtronics, etc. Sajan C. Jose [email protected]
Delivery Head - Development,
Support & QA Diebold, India(@Mumbai) Feb 2005 – Oct 2010 Managed 6+ products/solution teams throughout the product development life cycle(development/sqa/support). Played a key role in ramping up the development team at the India Development Centre(Mumbai) from 10+ to leading a team of 110+ associates. Ideated the concept of low-power ATMs with off-the-shelf devices in 2009, which gave birth to the first Intel Atom-powered ATMs and working on DC power source in 2010. Received executive appreciation in 2010, and was included in the 2010-2015 software/hardware product strategy workgroup which was focused on solution architecting aligned with the new Diebold solutions+services strategy(moving away from core hardware) Served as Product Expert, responsible for demonstrating products and proposing new solutions at the Diebold Technical Summit(s) from 2010-2015. Work closely with global teams/architects on Cloud-driven(zero- pc)ATMs, low-power/green ATMs, Intelligent Check Processing systems, IoT/M2M Central Monitoring Systems, Service Diagnostics Apps, etc. Proposed innovative solutions for the India market helping Diebold save a projected $100,000 over a period of 6 months. Played an instrumental role in transitioning the product development & support (from other centres) of: o iqESD/iqCRM (2005-2010) USA o TCS Plus & Agilis 91x for ix/CSP (2005-2009) USA o Agilis 91x XV (2008-) USA/Brazil o Agilis NDx XV (2008-) France o Agilis 91x/NDx Empower 3.x (2009-) USA/Brazil Managed and developed the cross-platform ATM products: o Agilis 91x for ix/CSP (2005-2011) o Agilis 91x XV 2.x (2006-) o Agilis NDx XV 2.x (2008-) o Agilis 91x Empower 3.x (2009-) Managed and developed the ATM Software for India-specific terminals (D450 and D422) and Argentina-specific terminals (Opteva 620). Managed the Build & Packaging team for products rolled out from IDC, and also handled project management for the migration from existing Software Configuration Management systems (PVCS, Serena, etc.) to IBM Rational CC/CQ. Led Cross-functional solutions team for Opteva TCD/TCR program. Sajan C. Jose [email protected] Worked closely with Global Development teams (USA, UK, Brazil, China, Belgium), to help deliver Global ATM Software Programs. Worked closely with Global & Regional PS/IS teams, to help understand customer challenges and deliver solutions specific to customer/market needs, and also to identify market trends and scope opportunities for growth with Product Management. Worked with Product Management, Project Management, Hardware Engineering, Product Marketing, to identify market challenges, analyze customer trends, and scope out new product development opportunities. Served as Product Expert, responsible for demonstrating products and proposing new solutions at the Diebold Technical Summit(s) from 2010-2015. Instituted best practices and improvements across regional teams, and thereby improving the product support turn-around times. Still a long way to go. Provided coaching & mentoring to help teams meet or exceed metrics. Mentored and trained associates on various aspects of ATM Software Programming, and helped to provide a holistic view of the Payments Domain to new associates. Conducted process training sessions (regularly) for leads/managers covering the product development life cycle, EMV, and Agile project management. Participated in various banking conferences in India, and interacted with Diebold representatives who attended banking conferences in their regions, to understand the global trends in the self-service banking industry.
Sr. Project Manager -
Development Financial Software & Systems Pvt Aug 2000 – Feb 2005 Ltd, India Project Implementation of : o ACI BASE24 for Private/Public-sector banks in India. o Golden Gate E/R for The Stock Exchange, Mumbai, facilitating their DSS and the BC/DR systems. Optimizations done, based on trading loads over a period of 3 years, by measuring the resource-hit rates on the Tandem systems o On-line migration of BASE24 from v5.x to v6.x for ICICI Bank, HDFC Bank, UTI Bank. o On-line migration of BASE24 from K Series to S Series for HDFC Bank. Sajan C. Jose [email protected] o EFT switch data migration (custom programming) from ESPLink to BASE24 v6.x/ACI CMS/Finacle for State Bank of Mauritius, Mauritius. o Devising/implementing Business Continuity plans and procedures for banks in India and Mauritius for their Tandem/BASE24 systems. Led the core team (from FSS) co-located with ACI team at Omaha(4 months) and Chennai(1 year), in developing the Device Handlers, and UI in BASE24-es/eps. Active participation with the EA (Early Adopter) customers, to help fine-tune the product. Project Management of all CSM & PPE development work on BASE24-es for Chevy Chase Bank, and other EA customers of BASE24-es/eps in MiddleEast and North America. Worked closely with the Business Development teams, and conducted joint presentations for banks on the new product/solutions, which can help achieve their business goals. Designed, developed and managed: o InfoBase Agent on Windows-based ATM’s (Diebold/NCR/Wincor). o InfoBase Agent on IBM OS/2 ATMs (Diebold). o Electronic Journal (EJ) perusal utility. Managed product support for: o InfoBase Agent during pilot for FNBO and Wachovia Bank. o InfoBase Agent Certification with NCR, Dundee and Wincor-Nixdorf, Hungary [for Giro Bank Card, Hungary]. o Golden Gate E/R. o InfoBase o Versa Test. Performance Tuning exercises for major banks where Golden Gate E/R has been installed to ascertain that the data load being processed does not affect the performance of E/R processes and also to ensure that the data lag across the production and the DR systems are at a minimum. Provided solutions for banks & stock exchange(s) in India/Mauritius to setup their Data-Marts (DM) and Decision Support Systems (DSS) for analysis of on-line transactions and customer behavior, and on-line data migration. Designed and Developed an MIS application on Oracle for State Bank of Mauritius wherein the transaction database was updated on-line from BASE24. Developed the reports as per the requirements of the bank management. Development of CSM’s/RPQ’s on BASE24 ATM Device Handlers (DH)/Authorization (AUTH)/Host Interface (HISO) processes. Product training of BASE24, BASE24-es, GoldenGate E/R, InfoBase, and Versa Test for banks and employees of FSS. Sajan C. Jose [email protected]
Manager – Systems & Software
Support Diebold HMA (P) Ltd., India Jan 1995 – Aug 2000 Lead the software support team in handling customer support and executing customer-related ATM development projects, which involved PACE ATM software customizations. Was a key member of the development team involved in the 1/Link switch conversion project ( HLASM to ANSI ‘C’ on S/370 - CICS ) at Diebold, Canton – Ohio, primarily working on the ATM Device Handlers and Key authentication modules. Co-ordination with the Diebold ISS team at Canton-Ohio to bring in new solutions to the Indian market and closely working with the Singapore team and the Australia team to deliver solutions for different scenarios faced in the AP region. Led a successful task force that oversaw the smooth conversion of ATM software to become Y2K compliant on all the Diebold ATMs in India. Wrote a corporate-wide Y2K guide that described the Y2K problem and defined resolution strategies. Developed and implemented ATM software training plans for the ATM engineers. Maintained a technology update process flow from HO to the regional offices to ensure that the ATM engineers are updated on the latest technologies/solutions offered by Diebold, USA. Designed and developed cryptographic solutions for HDFC Bank, Centurion Bank, and ISC for generation of ATM PINs(PIN MAILER, PINGEN) and generation of PEKEY’s (ATMs) using the NBS DES Algorithm. Designed and developed a PBF-based transaction authorization (PACE-PBF) application for ABN AMRO, Colombo. This application was developed on OS/2 and developed with the CSS SDK to interact with PACE and also had the capability to read from ASCII data files or DBASE III+(.dbf) format files. Designed and developed a card refresh solution for MERCARD, India to convert the customer Oracle data records into the required format (.dbf & ISO track I/II/III) for Logica card processing unit to print the cards. Attended the OPTIX/Optinet review meetings & discussions with the Optinet project team at Diebold, Canton. Played a key role and guided in the implementation of the following ATM integration projects o Diebold ATM integration with ACI-BASE24 on X.25 at HDFC Bank. o Diebold ATM migration on TCPIP at HDFC Bank. Sajan C. Jose [email protected] o Diebold ATM integration with ACI-BASE24 on TCPIP at ICICI Bank. o Diebold ATM screens development for HDFC Bank & ICICI Bank. o Diebold ATM migration using PACE to interface with STARSWITCH (HMA).
Senior Faculty Member
Lakhotia Computer Centre, May 1994 – Jan 1995 Chennai Was responsible for training students in C/C++ and Oracle, and assisting them in various projects as part of their course completion.
Programmer – Trainee Spencer’s Travel, Chennai May 1993 – May 1994 Was a part of the EDP team which was in-charge of the back-office processing in the Travel Division catering to KLM/Cathay Pacific airlines. Wrote programs in FoxBASE / FoxPro to prepare statistical reports for the front office and the top management.
Technical Skills / Tools
MS Project MS Visio MS-Office GUI Design Studio Visual C/C++ C#. NET Watcom OS/2 MS Visual Studio.NET MySQL/MariaDB Oracle & PL/SQL MS-SQL Server c-tree XML/SOAP BizTalk Informix Enscribe/Nonstop SQL Kafka / Flume Graphana* Riemann* Splunk DevExpress inRule*
Certified Scrum Product Scrum Alliance ‘1 Owner(CSPO) Indian Institute of Management, 6 Exec. PG Diploma in Management Kozhikode ‘1 Bachelor of Science in Physics Loyola College (Madras 4 ‘9 Project Management University), Chennai 4 Professional(PMP) Project Management ‘0 Institute(PMI) 6
Application Security & OWASP TOP MIEL/ISACA, Mumbai Chapter ‘0
iqEMS/ESD Diebold, N.Canton 0 Systems Engineer Update ‘9 9
Java Programming/Visual Age for STG, Chennai ‘0
Java BITECH, Chennai 0 Certificate Course in UNIX, C & LIBA-IC, Loyola College, Chennai ‘9 Oracle 4 ‘9 Diploma in Computer Applications 2 (DCA)
Professional Organizations IEEE Sajan C. Jose [email protected] ATMIA PMI & PMI-ISSIG TenStep Project Management Association of Computing Machinery(ACM)
