Payton Webster

PAYTON WEBSTER
Hospitality Manager
1-715-212-7789
[email protected]
equal-front.net
Wesley Chapel, Malawi
Passionate and results-driven hospitality professional with 4+ years of management

experience in the hotel and restaurant industry. Expertise in leading high-performing
teams, driving revenue growth, and delivering exceptional customer experiences. Track
record of implementing cost control measures, improving operational efficiency, and
achieving financial targets. Recognized for outstanding leadership and employee
development. Proficient in operations management, customer service, sales and
marketing, and financial analysis. Bachelor's degree in Hospitality Management.
Bilingual communicator with fluency in English and Spanish. Committed to creating
memorable experiences for guests and contributing to the success of the company.
Hotel Manager
Marriott International
2022 - Present
Los Angeles, CA
Managed day-to-day operations of a 300-room hotel, ensuring smooth and efficient functioning of all
departments. Developed and implemented cost control measures resulting in a 15% reduction in
operational expenses. Led a team of 50 employees, providing training and performance evaluation.
Oversaw guest satisfaction initiatives, resulting in a 10% improvement in guest feedback scores.
Collaborated with sales and marketing teams to drive revenue and increase occupancy rates.
 •
Implemented efficient operational processes resulting in a 20% reduction in guest complaints.
 •
Conducted regular inspections to ensure adherence to brand standards and quality

assurance measures.
 •
Developed and executed sales strategies resulting in a 12% increase in revenue.
 •
Coordinated and executed successful promotional events, resulting in a 25% increase in

banquet bookings.
 Managed budgets and financial reporting, achieving a 5% increase in profit margin.

Effective Team Builder
Built cohesive teams with diverse skillsets, fostering collaboration and achieving common goals.
Developed individual talents resulting in improved performance and increased employee satisfaction.
Proactive Problem Solver
Demonstrated ability to anticipate and resolve operational challenges, ensuring smooth business
operations and customer satisfaction.
Exceptional Communicator
Strong communication skills, both verbal and written, with the ability to effectively convey information
and build rapport with individuals at all levels.
Operations Management
Customer Service
Financial Analysis
Team Leadership
Sales and Marketing
Revenue Management
Training and Development
Conflict Resolution
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Restaurant Manager
Hilton Worldwide
2017 - 2022
New York, NY
Directed the daily operations of a high-end restaurant, ensuring exceptional guest experiences and
driving profitability. Managed a team of 25 employees, providing training, coaching, and performance
feedback. Developed and implemented cost control measures resulting in a 10% reduction in
expenses. Collaborated with culinary team to create innovative menu offerings and enhance overall
dining experience. Implemented customer satisfaction initiatives and successfully resolved guest
concerns.
 •
Designed and executed creative marketing campaigns, resulting in a 15% increase in

restaurant reservations.
 •
Implemented inventory management system, resulting in a 20% reduction in waste and better
cost control.
 •
Developed and implemented training programs to enhance staff product knowledge and
improve service quality.
 •
Achieved consistently high customer satisfaction ratings of over 90% through attentive service
and quality food.
 •
Managed budget and financial reporting, achieving a 10% increase in profitability.
Front Desk Supervisor

InterContinental Hotels Group
2015 - 2017
Miami, FL
Supervised front desk operations for a 400-room hotel, ensuring smooth check-in/check-out
processes and guest satisfaction. Trained and mentored front desk associates, ensuring high quality
service delivery. Resolved guest concerns and addressed escalated issues promptly. Collaborated
with other departments to ensure seamless guest experiences. Utilized property management system
to manage reservations, room allocations, and guest preferences. Assisted in revenue management
and upselling strategies.
 •
Implemented new training program for front desk staff, resulting in a 20% increase in upsell
revenue.
 •
Developed and implemented guest service standards resulting in an average guest

satisfaction score of 95%.
 •
Resolved guest concerns and complaints, resulting in a 10% improvement in online review
ratings.
 •
Collaborated with housekeeping department to streamline room cleaning processes, resulting

in a 15% reduction in wait time for guests.
 •
Assisted in implementing revenue management strategies, resulting in a 10% increase in

average daily rate.
English
Native
Spanish
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PAYTON WEBSTER

Passionate and results-driven hospitality professional with 4+ years of management

Implemented efficient operational processes resulting in a 20% reduction in guest complaints.

Conducted regular inspections to ensure adherence to brand standards and quality

Developed and executed sales strategies resulting in a 12% increase in revenue.

Coordinated and executed successful promotional events, resulting in a 25% increase in

 Managed budgets and financial reporting, achieving a 5% increase in profit margin.

Designed and executed creative marketing campaigns, resulting in a 15% increase in

Managed budget and financial reporting, achieving a 10% increase in profitability.

Front Desk Supervisor

Developed and implemented guest service standards resulting in an average guest

Collaborated with housekeeping department to streamline room cleaning processes, resulting

Assisted in implementing revenue management strategies, resulting in a 10% increase in

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