Table of Contents

Certificate ------------------------------------------------------------------------------------------. (i)

Acknowledgement letter -------------------------------------------------------------------------- (ii)
Table of Content ----------------------------------------------------------------------------------- (iii)
List of Figures -------------------------------------------------------------------------------------- (iv)
Abstract ----------------------------------------------------------------------------------------------- (v)

Sr no. Index Page no.

1 Chapter 1 Introduction 1-2

2 Chapter 2 Automation Anywhere 3-4

3 Chapter 3 Features of Automation Anywhere 5-8

4 Chapter 4 Development Methodology 9-10

5 Chapter 5 High Level Architecture 11

6 Chapter 6 Security 12-14

7 Chapter 7 Logging and audit Trail 15-18

8 Chapter 8 Risks and Mitigation 19

9 Chapter 9 Technical Specifications 20-22

10 Chapter 10 Robotic Process Automation 23-28

11 Chapter 11 Development of RPA 29-30

12 Chapter 12 Analysis of RPA 31-32

13 Chapter 13 REFERENCES 33

iii
 List of Figures

Sr.no List of figures Page no.

01 Types of Bots in Automation Anywhere 03

02 Why Automation anywhere RPA 04

03 Security of Automation Anywhere 07

04 Development Cycles 10

05 High Level Architecture 11

06 Role and access control 12

07 Incorrect Broker Link 17

08 Bowser not opened and not responded 18

09 Checking Different Rights 22

10 Evolution Journey of RPA 27

11 State of the market 28

12 RPA implementation Methodology 29

13 Future of RPA 31

14 RPA TOOL 32

iv
 ABSTRACT

As the whole method of Automation anyplace report was done manually and therefore the question
was engineerd manually there was large likelihood of human error happening during this process.
This automation can Minimize the possibility of human error and additionally the time pay in
extracting information would be saved. In order to avoid the time delay and human errors during
this process the aim is to alter the method of report extraction and place it in an exceedingly shared
folder. Automation is new development of technology and its application so that we can control and
keep the sharp eye on the production and giving of various goods and services. It develops different
tasks that were earlier done by humans. Automation is used in a different areas like manufacturing,
transport, defense, facility, operations and information technology.Process in Vision aid users to
users will record totallydifferent methodes simply one time so convert them & share the total process
captured in a very single video, storyboard, PDF or PPT. additionally to the current, everyone within
the organization will analyze & separate totally different space of repetition, cross division task
duplication and change processes at once. method in Vision feature immediate recording, broad
collaboration, automation nimbleness and writing of the various accessible automation processes.

v
 Chapter 01: INTRODUCTION

1.1Introduction

Automation is new development of technology and its application so that we can control and keep
the sharp eye on the production and giving of various goods and services. It develops different tasks
that were earlier done by humans. Automation is used in a different areas like manufacturing,
transport, defense, facility, operations and information technology. As the whole method of
Automation anyplace report was done manually and therefore the question was engineerd manually
there was large likelihood of human error happening during this process. This automation can
Minimize the possibility of human error and additionally the time pay in
extracting information would be saved. In order to avoid the time delay and human errors during
this process the aim is to alter the method of report extraction and place it in an exceedingly shared
folder. Automation is new development of technology and its application so that we can control and
keep the sharp eye on the production and giving of various goods and services. It develops different
tasks that were earlier done by humans. Automation is used in a different areas like manufacturing,
transport, defense, facility, operations and information technology.Process in Vision aid users to
straightforward the method. With this resolution, users will record totally
different 3ethods simply one time so convert them & share the total process captured in a very single
video, storyboard, PDF or PPT. additionally to the current, everyone within
the organization will analyze & separate totally different space of repetition, cross division task
duplication and change processes at once. Method in Vision feature immediate recording, broad
collaboration, automation nimbleness and writing of the various accessible automation processes.
The significant advantage we found in the 16 contextual analyses we attempted is an arrival on
speculation that fluctuates among 30 and as much as 200 percent in the primary year. Be that as it
may, it’s inappropriate to take a gander at the momentary monetary benefits,especially if those are
basically a consequence of work reserve funds. For instance, organizations in exceedingly controlled
enterprises, for example, protection and banking finding that robotization is a shabby and instant
method for apply better ability than issue which is consistence. You likewise show signs of
improvement client administration since you have more power all the while. An organization that
gets heaps of client request, forinstance, can free staff to manage the more intricate inquiries. Every
organizationwe have examined reports that it is managing greater remaining tasks at hand. I think
there will be an exponential measure of work to coordinate the exponential increment in
information50percent all the more every year. There is likewise a monstrous increment in review
guideline and administration. We need mechanization just to assuage the pressure that makes in
associations. One online retailer estimates the accomplishment of RPA as far as the quantity
of hours offered back to the business. So it’s not simply the investors, the ranking directors.

1
RoboticProcessAutomation technology can help companies on their digitalTransformation journeys
by:
Enabling Better customer Service.
EnsuringBusiness operations and different processe Comply with regulations.
AllowingProcesses to be complete more rapidly.
 EnablingEmployees to be more efficient.

2
 CHAPTER 02: Automation Anywhere

What is Automation Anywhere ?

Automation Anywhere is no 1 used RPA offering strong and userfriendly RPA capability to automate
different processes that are done by humans.

1) Bot Creator - It give the developers the opportunity to create bots to automate their
Desktop based different applications.
2) Control room - An application that act as a controller and handles the various execution and
arranging of scripts, credentials, security,clients.
3) Bot Runner - A machine which allows us to run the bot. status of bot execution is revert back to
the control room.

The company provides several product to assist enterprises in their journey of the digital
transformation. they're as given below:

IQ larva may be a psychological feature bot created to support furthermore as learn from various
things from business customers and permits the business user to expertise the strength of advanced
artificial intelligence technologies. it'sjoined with the automation anywhereenterprise, the IQ larva
alsooffers enterprise giant gains in efficiency, because it includes competent of automating tough
tasks involving unstructured information. The table explains the assorted sorts of larvas in aa: Task
bot, Meta bot, and IQ bot.

FIGURE01 : DIFFERENT TYPES OF BOT

3
1) BotInsights

The platform shows different figures and graphs to investigate our larva performance in several
system.It permitsmeasure the time that's saved within the automation method. it absolutely was initial
solutions that is specially created for bots. larva Insights powerfully joins the important time business
processes with digital forceperformance.

2) Bot Farm

It is AN on demand enterprise platform for several bots. This platform will increase the capability
of the digital personnel by deploying bots anytime, anyplace with a really less effort. It will
produce, deploy and handle several quantity of software system bots that has totally different
properties like silience, elasticity, and measurability.

3) Bot Store

This is the primary marketplace for plug and play bots that is accountable for business automation
activities. It permitscompletely different enterprise to seek out, deploy and mobilize bots which
has method bots,and psychological featurebots in a very fraction a part of seconds. This figure
highlights the top features of each product:

FIGURE02: UNIQUEFEATURESOF EACH PRODUCT

4
 Chapter 03:Features of AutomationAnywhere
In the part of the RPA, the automation anyplace RPA is sweet for its completely different functionalities
to scale back the time and enhance the potency taken to fulfill the process. victimisation this tool, the
organization can create good bots which may perform completely different advanced tasks. And there's
no programmingknowledge is needed for doing automation because it allows clickactions. the
automation anywhere computer code comes up with massive of fine options to support the method
automation.some importantoptions give by this tool:

1. Task Editor
In automation anyplace, it's potential to create code by dragging the item and dropping the things from
the page. With the help of the task editor, user will do several things like alter, break down completely
different tasks. task editor includes of 380 and actions that includes:

a) KeyboardMouseactions
b) Window sactionsDatabaseactionzConditionalActions
c) Files/FolderActions
d) Loopactions
e) Internetactions
f) Clipboardactions

2. WorkflowDesigner

This option permits U.S.A. to make a simpletounderstand, already engineered graphical read of
varied business processes. it's for automating processes that embody several tasks into a series together
with totally different ways to assist if a step fails.

3. ReportDesigner

With this automation anyplace possibility, the user will build and print reports that show the execution
history of some tasks. It permits United States making custom reports. The
AAtool options TaskTimeline, TaskRun, WorkflowTimeline, VisualLogs, and ROIreports.

4. TriggerManager

This AA option allows to execute workflows or tasks which are based on the external events like a
service start/stop, a file or folder changesystem performance changes like CPU consumptiondisk space.

5. WorkloadManagement

This option includes prioritized queueManagement to complete SLA. work Management permits United
States the manualPrior transactions within the automatic linemanagement model. Fully automationany
where enterprise offers theSLA calculators & RPA Which allows us to turnon lots of bots to meet the
automation demand immediately. Therefore this option allows the good process optimization.

5
6. PredictiveOperationalAnalytics

With the builtin larva read, the central space of version11 choices prophetic operational analytics. The
RPA analytics from the dashboards includes several unjust insights like bots at riskoffailure, bots
with the massive come on investment and plenty of additional. additionally to the current, the analytics
and news choices supply the business with intelligence concerning the bots performance and their impact
on completely different business.

7. TrayNotificationwithNumericIndications
In Enterprise eleven, the central room is absolutely updated with completely different receptacle
notification, together witha numeric direction that warns users concerning completely different
problems to unravel them straightaway.

8. CitrixAutomationwithAISense

There are Some security environments, which incorporates Citrix, that are imagebased systems and
are terribly tough to automatise that. during this surroundings, bots are solely allowed to use key strokes
and mouseclicks, so the alternativesare terribly less to speak based mostly automation

9. Recorders

Using the recorders within the automationanywhere, the users will do several things like record, save
and run the testing actions. this selection records completely different user actions in accordance with
the management coordinates. It offers the most simplest way to form a larva while not writing programs.
associate degree RPA task through a recording is way a lot of quicker than creating a task doing manually.
There are 3 kinds of recording choices that are obtainable within therecording practicality of AA. they're like:

a) SmartRecorder – this recorder takes entire activity as object biological research. It provides massive
flexibility throughoutrecording tasks that involve completely different technologies like Java, HTML,
and Flex.

b) ScreenRecorder – this recorder takes activities like mouse move, mouse clicks, and keyboard operations
etc. It takes internet and screen. it's wide referred to as a customary recorder.

c) WebRecorder – this recorder is employed for internet knowledge extraction. This selection dead and
faithfully records stillas automates most weboriented tasks while not a lot of logic.

d) VisualizeTechnology

The nice designed visualize technology of VB permits thestoryboard and pictorial views of some machine-
controlled tasks. This technology are often employed in completely different views within the Task editon.

6
e) ScreenScrapping or WebDataExtraction

This option allows America in extracting each structured and unstructured knowledge scattered over the
various sites, even as users would manually do. additionally to the present, as these actions are
saved, they'll be machine-driven in an right method in later stage. With the net knowledge extraction
possibility, AA becomes a lot of good to match with totally different style of net technology and
nonintrusive.

FIGURE 03: SECURITY

7
This tool allows us scheduling different backups of different test cases; hence, users can recover lost files
if they need urgently.
1) ProcessinVision
Process in Vision aid users to straightforward the method. With this resolution,
users will record totally different methodes simply one time so convert them & share the total process
captured in a very single video, storyboard, PDF or PPT. additionally to the current, everyone within
the organization will analyze & separate totally different space of repetition, crossdivision task
duplication and change processes at once. method in Vision feature immediate recording, broad
collaboration, automation nimbleness and writing of the various accessible automation processes.
2) SnapPointIcon
the tasks execute in an automatic method, still, it's important to trace the behavior and execution of
that software system. Snap purpose icon facilitate in providing screen snapshots of the recorded steps
on demand to support totally differentusers to check a failure. Therefore, rather than reading the
tasks, they'll visualize them in an exceedingly correct graphical manner.

3) ROICalculatorinCOEDashboard
Roi calculation analyzes the factors like:
a) ReducedErrorrates
b) TrainingBenefits
c) ResourceCostForTimeSaved
d) ResourceRealignment
e) KnowledgeCapture
f) AutomatedTroubleshooting

Some new points in aa Enterprise are With the the higher than options, the version eleven comes with
new options like DBCS (DoubleByteCharacterSet) to support several languages, document Vault,
API, better OCR engine and work bench for taskbots and metabots.

8
 Chapter 04 DevelopmentMethodology

AGILE methodology could be a quite common observe that enhance continuous iteration of
development and testing full package development lifecycle of project. each development and testing
activities are one to 1 not like the falls model.

Main goods of visual project management in agile are:

a) VisibilityOfProjectDetails
b) IncreasedTeamEfficiency
c) AbilityToAdaptToChanges
d) AbilityToScale

MainBenefits of Agile Development Stakeholder involvement and their Satisfaction. Predictable and
fast Delivery.Predictable and Schedule.It gives your Team Purpose. Agilemanagement reduces the
different risks which are linked with delivery, scope of project, and budget of the project.

Different Principles of Agile are:

1) The agile process enhances SustainableDevelopment.
2) Accept change of requirements matter either it is early or late in the project.
3) DeliverSoftware that works within a small timescale.
4) Both developers and professionals are working closely daily throughout the project.
5) Motivate different people to create an environment of happiness, trust, and empowerment.
6) Working software is the main measure of success.
7) Continuous moving toExcellence and quality in technical development which increases the agility.
8) Simplicity is a important part of Agile management.
9) SelfOrganized teams produce the good architecture, requirements, and design.Teams should show to
be more effective.
10) protocol of a way to add associate agile team are given within the agile , a collection of rules were
developed by software system developers to form expectations around a way to work.

These principles are :

1) PeopleBefore processes tools WorkingSoftware and not on Documentation

2) Collaboration is strong as compare to negotiation
3) Change management is strong over planning a project.

9
Figure 04: Development Cycle

10
 Chapter 05 HIGHLEVELARCHITECTURE
The design diagram can have larva creator World Health Organization will develop the bot. The
developer can produce, edit and execute the larva as a part of development method. larva Runner are going to
be employed in production surroundings. room is centralized management of larva creator and bot runner in
real. time.

The presentation layer has 3 users i.e., Accountant, Developer and Administrator this is often a
skinny layer wherever it'llresides in Genpact surroundings. The room are going to be put in on Virtual server
and AA ten.5 shopper are going to beput in on VDI for developing bots & running bots.

FIGURE5ARCHITECTURE

AutomationAnywhere is one amongst the favored RPA supply powerful & userfriendly RPA capabilities
to automatize all tough tasks. It isone of the nice technology that changes the strategy the corporate work.
Automation anyplace will automatize ends to finish business tasks for various organizations. AutomationAnywhere
is one amongst the favored RPA supply powerful & userfriendly RPA capabilities to automatize all tough tasks. It isone
of the nice technology that changes the strategy the corporate work. This tool combines ancient rpa with completely
different new things like tongue process and reading information that is unstructured. Automation anyplace permits firms
to automatize the method that are completed by the human. it's a WebBased ManagementSystem that uses a ControlRoom
to run the machine-driven tasks. Automation anyplace will automatize ends to finish business tasks for various
organization.

11
 Chapter 06 SECURITY

Automationanywhere room could be a centralized administration module that's enabled to try and do
twenty four hour beatall users, tasks, servers& logs. It provides complete user management, monitoring,
and troubleshootingfacilities with a graphicalinterface. The metal is additionally used for pushing tasks
to shoppers, programing them, running them, and checking the logs.

The following sections detail out however the varied security needs are addressed:

1) ACCESSCONTROL
Bot’s credentials are going to be maintained by the ‘Credential Manager’ role created among the
Control area. a chosen person are going to be assigned this role. The role can solely enable him/her to
manage the credentials of larva. All roles among Automation anyplace are going to be created in
keeping with the safety necessities. management Room’s ‘Security’ element provides associate access
control list that may be accustomed create/modify roles to segregate the duties as per the safety
necessities. All requests for roles are going to be done through ‘Service Now’ and can follow the
approval mechanism followed by AA. Once the request is approved, the room Administrator can
produce the role / add the user to a task, supported the request. Please refer the matrix below ( the
particular file additionally embedded) to know the various roles created for this project and
also the individual accesses

FIGURE 06 Access and control

12
Note: room is simply used for larva management - All the larva process activities like
development/modification of code, testing and running of the larva happens on the consumer VDI, i.e. on
Development (i.e., Creator) or Runtime(i.e., larvaRunner/support) environments. of these activities are
protected by VDI logon.This can be enforced exploitation hybrid security using RSA+AES+HMAC (2048
bit key). Passwords entered in the application or any other sensitive information are not stored on the client
machine, rather it is encrypted using AES (256 bits key length) and RSA (2048 bits key length) and stored
into the database using SHA256 algorithm after g SHA256 al salting. Passwords are protected in memory
exploitation system level knowledge Protection API (DPAPI), so that it can't be discovered by heart
mapping tools. Credential Manager are going to be given access to enter the larva watchword through
AAControl room that is encrypted.

2) SECURECODING

Fields knowledge that are used with inscribe Keystroke & inscribe Text choices in
commands are protected victimisation machine level knowledge protection genus Apis to avoid its
direct visibility on the screen. Client sessions are abundantly secured by JSON primarily based token
authentication mechanism. It includes management of session expiration and session renewal policies
After completion of the group action the reverse traceability are performed through Audit log file which
can be hold on in server.

3) DATASECURITY

Bot won't store any data though it'll method the information mistreatment existing process steps and
participant applications. Existing method information security process/ framework are going to be
applicable because it is and cannot be compact by the larva.Secure larva Communication
The Client/Server communication model has server-side authorization for any user action like transfer,
transfer ordelete of server files. Unauthorized users cannot gain privilege escalations to perform these
actions and therefore theappliance security isn'tcompromised. HandlingSensitiveUser Informationin
Automation Anywhere To remember a user on a specific machine, last logged in user information is
saved on the local disk. However, this information does not contain any password. It is used to do
application leve auto-login on next application start up. Fields data which are used with Encrypt
Keystroke & Encrypt Text options in commands are protected using machine level data protection APIs
to avoid its direct visibility on the screen. Client sessions are secured by JSON based token
authentication mechanism. It includes management of session expiration and session renewal
policies.Task files are obfuscated to protect against direct access of task contents. This includes all
theinformation provided while recording or creating a task.

13
4) MONITOR
Monitoring is supported by central room with 24hour beat up each users, tasks, servers, &logs;. It provides
complete user management, monitoring, and troubleshootingfacilities with a graphical computer programme.
we've to Push tasks to shoppers, schedule them properly, run them precisely, and check logs timely.
The observation support are going to be as per Support agreements.

14
 Chapter 07 LOGGING&AUDIT TRAIL

Logging for the larva is completed mistreatment 2 sorts of logs:

1) Business/Audit Logs

All group action level details are going to be hold on among the Business/ Audit log. The file can offer full
traceability of all activities performed by the larva. The name of the file are going to be ‘Activity_Log.txt’.
The file are going to be reviewed sporadically by the operations team. A sample of the log is embedded here.

2) Technical logs

All technical data (task level details, access to all or any applications, errors and exceptions ) for every group
action are going to be captured among the log file. A sample of the log is embed there. each these logs are
keep on the native desktop machine.

i) Technical_Log.txt ControlRoomLogs
Control Room also gives us the logs which is used to audit all activities performed on tool.

ii)LogRetention
Bot Log keeps this policy centralized location till the period of One year.

iii)Log Rotation
A new folder will be created every day with the name date inside this Block, there are two log files will be
created:

a) ActivityLog- This book can hold business information for that day. This log file will solely be accessed by
the operations team and therefore the RPA team TechnicalLog.txt - This file can hold the technical data for
different transactions. This data file will solely be access by different operations team and therefore the RPA
team.

b) TOBEPROCESS.
The method map below explains the ToBe process that may be performed by larva. every method step within
the process maps has been found out supported the disaggregation sheet. The following are blessings for the
method automation:

i)reduce human mistakes & prevent Time

ii)enhance dependableness & method time
iii)Cost saving
iv)Improve client Satisfaction.

15
3) PROCESSFLOW IN UI SCREEN

This section tells us the ways followed by the bot for playing the Jira report extraction method as per the
updated ToBe in process flow. to start the method, the larva can bear the link. RPA may be installed on a PC
of an employee to serve as a digital assistant, to carry out labor intensive, monotonous tasks. RPA may be
implemented in IT environment of a company to completely replace human employees with bots.

If there is some wrong or incorrect Link shared by Bot so In this scenario Bot will send a different mail to
operation’s team. The mail paper will be given as follow:

FIGURE 06 INCORRECTLINKMAIL

17
Browser will not open and In that scenario Bot will send different mail to operations team.The mail picture
will be as follow:

FIGURE07: Browser not responded mail

This section explains the steps followed by the animal for taking part in the Jira report extraction
methodology as per the updated ToBe method flow. to start out the strategy, the animal will bear the link.

FIGURE08 Checking different rights

18
 Chapter 08 RISKSANDMITIGATION

SL.No Risk Mitiga

the accountant(Operation Team) need to
Consoli Dated Excel check Excel sheet before sending a mail
1
format  If there are some changes in excel then
we can do it later.
2 Jira G Changes If an changes must be informed on time to team
If any changes in Screen resolution of Jira Screen,
then, it need to inform to the development team and
3 Screen Re – Solution
it considered as a CR
and re-work on coding

19
 Chapter 09 Techniocal Specification

ControlRoomServer

• x64 Server based mostly computer hardware with Minimum four Core and 2 Threads
• eight GB RAM needed
• JRE 1.8 onward
• MicrosoftWindows seven SP1
• MicrosoftWindows Server 2012 R2
• web info Services seven Onwards
• Access needed for drive for code installation
• MicrosoftWorkplace
• VersionManagement integration
• NeededPort to open
• Number of Virtual Desktops
• one dedicated VirtualDesktop for Development
• one dedicated VirtualDesktop for User Testing + Prod
• No. of dedicated VirtualDesktops for Production varies supported variety of Production licenses
needed
• Number of desktops
• one Genpact dedicatedDesktop dedicated for Development
• one Genpact dedicatedDesktop dedicated for Testing
• No. of dedicated VirtualDesktops for Production varies supported variety of Production licenses
needed
• Grant access to Developer ohr id to login onto GenpactDesktop from wherever they ought to be able to
login to CitrixVDI desktop.
• check atmosphere that's a duplicate of Production have to be accessible for all the applications to make
and test the automation.
• Admin access on RemoteDesktops to put in fast Automation code.
• Access needed on remoteDesktops for log file creation
• Copy Paste practicality ought to be enabled within vdi
• Access to shared filer to method files.
• TCP and UDP Port to be open between the various desktops.
• RDP communication Port have to be opened on the Remote desktops to modify rdp
• some changes within the application computer address, needs changes within the larva

20
1) CONTROL ROOM

Automation Any where’s room may be a central interface that enables you to manage and monitor all the
processes of RPA infrastructure. It permits you to manage your bots, monitor activities, produce and manage
users and roles, monitor connected and disconnected devices, read audit logs, schedule once to run larva etc.,
briefly, it's master controls
.
Some of the room options are as follows:
• read task relevant activities exploitation the Dashboard
• Manage and tack users (client and administrator), assign roles and licenses exploitation the Users page
• produce new and manage existing roles exploitation the Roles page
• read the history, tasks current and also the tasks and activities distributed on top of things space exploitation
the Activity page
• Manage the automation (bot) files repository and schedule or run tasks exploitation the Bots page
• Manage credentials and lockers exploitation the Credentials page
• read and manage the statuses of devices exploitation the larva runners and bot creators page
• read schedule details exploitation the scheduled activity page
• Manage numerous work things exploitation employment management page
• read recent activities of users and directors exploitation the Audit Log page

2) JIRA setting DETAILS

It has 3 environments for automating the Report Extraction method. every setting incorporates a specific
purpose, thathas careful as below:Development setting RPA Development team, access this setting to
develop Robotic Application UAT setting CR Administrator & Operations team (designated member) has
access to the present setting Operations team (designated member) can login to RDT with the User ID of Jira
and loginto AA with ID created by Cr Admin to perform UAT CR Administrator can move code from
Development setting to UAT setting Production setting CR Administrator team & Operations
team(designated member) has access to the present setting Operations team(designated member) can login to
RDT with the User ID of Jira and login to AA with ID created by Cr Admin to run larva CR Administrator
can move final code from Development setting to Production setting

21
FIGURE 09 recommends the following IT infrastructure

22
 Chapter 10 Robotic process Automation

The process of automating different business with the help of bots to make less human effort is said to
be RoboticProcessAutomation.

If someone have to explain on each of these terms then:

1) A process is a way of steps which lead to some interesting activity. For ex, the method of making
tea or yourfavorite dish.

 automation is any way which is done by a bot without human interfere.

RPA is known as intelligent automation in general called to taking previously humanDriven tasks as
small, selfContained software applications ICTSystems a organization needs for its regular work.
These tasks that operate on saidICT systems can be run onDemand and way up to series of actions.
They put all the focus on the organization decision needed to make in the organization. For ex a
backOffice process like checking personnel information from a system while creating an document
with another system will be good candidate to automate partly.

So when we make summary of all these terms, then copying human actions to perform aSequence of
steps, leading to a meaningActivity, without any human interfere is also known as roboticProcess
Automation.RPa technology consists of softwareBots that can copy a humanWorker. RPABots can
different into to enter, to calculate and to complete tasks and then to log out. Currently people divide
RPATechnologies into three big categories:

1)Knowbots

2))Chatbots.

 Probots are those bots that follow very simple different rules to processes some different data.

 Knowbots are those bot that search on the internet to collect and store userSpecified information.

 Chat bots are VirtualAgents who have different respond to different customerQueries in small

23
 10.1 Types ofRoboticProcessAutomation

Below are the various kinds of rpa:

1) AttendedAutomation: These apparatuses will require human intercession while performing
robotization forms.

2) UnattendedAutomation: These tools are very intelligent and have decisionMaking capabilities.

3)HybridRPA: These tools will have mixed capability of both attended and unattended
automationTools.

GeneralFunctionsOfRPAInclude:

 Opening many applications like email etc.

 Combining with the present tools.
 CollectingData from different webPortals.
 Processing data which includes calculations, data extraction.

Points toConsiderWhile selecting the tool:

 PlatformIndependence
 UserFriendliness
 Less Cost
 Large Scalability
 IndustrySpecific
 Maintenance and supportServices by a company
 ToolSmartness: It should act as Enduser.

24
10.2 BenefitsOf RPA

The significant advantage we found in the 16 contextual analyses we attempted is an arrival on

speculation that fluctuates among 30 and as much as 200 percent in the primary year. Be that as it may,
it's inappropriate to take a gander at the momentary monetary benefits, especially if those are basically
a consequence of work reserve funds. For instance, organizations in exceedingly controlled enterprises,
for example, protection and banking are finding that robotization is a shabby and instant method for
apply better ability than the issue which is consistence. You likewise show signs of improvement client
administration since you have more power all the while. An organization that gets heaps of client
request, for instance, can free staff to manage the more intricate inquiries. Every organizationwe have
examined reports that it is managing greater remaining tasks at hand. I think there will be an
exponential measure of work to coordinate the exponential increment in information50 percent all the
more every year. There is likewise a monstrous increment in review guideline and administration. We
need mechanization just to assuage the pressure that makes in associations. One online retailer
estimates the accomplishment of RPA as far as the quantity of hours offered back to the business. So
it's not simply the investors, the ranking directors, and the clients who advantage, yet in addition
representatives.

RoboticProcessAutomation technology can help companies on their digitalTransformation journeys

by:

 EnablingBetter customerService.

 EnsuringBusiness operations and different processeComply with regulations.

 AllowingProcesses to be complete more rapidly.

 EnablingEmployees to be more efficient.

10.3Myths of RPA:

1. CodingIsRequired to use rpa software

That is false. To use RoboticsProcessAutomation tools one needs to understand how the software do
on the frontend and can how they can use forAutomation.

2. RPASoftware does not need humanSupervision

This is an confusion because humans are needed to code the rba bot, give them some important tasks
for automation and manage them nicely.

3. OnlyLargeBigCompanies canAfford toDeployRPA

Small to mediumSized Organizations can deploy to automate different business. Howeve initial rate
will be very high but it will be restored in 4/5 years.

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10.4ApplicationsOfRPA

SomeOfTheTopApplicationsOfRPAInclude: In this way, presently given me a chance to reveal to you

the top uses of RPA with the goal that you know the different divisions wherein RPA can be utilized.

1)GeneralUseOfRPA

1. Emulates Human Actions:

EmulatesHumanExecution of the repetitive process using different various differentApplication

andSystems.

2. ConductHighVolume repeated tasks:

RoboticsProcessAutomation can easily stimulate of data from one pc to another system. It do tasks
like data entry, copying, and pasting and many other things.

3. PerformMultipleTasks:

Operates on multiple and difficult tasks across multipleSystems. This helps to process and change data
and Send different report.

4. VirtualSystemIntegration:

This AutomationSystem canTransfer dataBetweenDisparate andLegacy systems by connect them at

the user level instead of developing new data Infrastructure.

5. AutomatedReportGeneration:

Automates theExtraction of data to comes up with good, effective and exact reports.

6. InformationValidationAndAuditing:

Resolves andCrossverify data betweenDifferent systems to validate and check differentinformation to

provide information.

7. TechnicalDebtManagement:

Helps toReduceTechnical problem by reducing the errors between systems, stopping the introduction
of different implementations.

8. ProductManagement:

It helps tobridge the gap of system and which are connected product management platform by
automatically updating of different Systems.

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9. QualityAssurance:

It can be helpful to different process which cover different testing and analyzing customer
use case scenario.

Figure 10:The Evolution Journey Of RPA

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Despite the fact that the expression "RoboticProcessAutomation" can be followed to the mid 2000s, it
had been producing for various years beforehand. RPA developed from three key advances: screen
scratching, work process mechanization and man-made consciousness. Screen scratching is the way
toward gathering screen show information from a heritage application with the goal that the
information can be shown by an increasingly present day UI. The upsides of work process
mechanization programming, which dispenses with the requirement for manual information passage
and expands request satisfaction rates, incorporate expanded speed, effectiveness and exactness.
Finally, computerized reasoning includes the capacity of PC frameworks to perform assignments that
ordinarily require human mediation and insight.

Today, RPA programming is especially helpful for associations that have various and confounded
frameworks that need to interface together smoothly. For example, if an electronic structure from a
human asset framework is feeling the loss of a postal division, customary robotization programming
would hail the structure as having a special case and a representative would deal with the exemption
by looking into the right postal division and entering it on the structure. When the structure is
finished, the representative may send it on to finance so the data can be gone into the association's
finance framework.

Fig11. rpa :state of the market

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 Chapter 11 Development of RPA

11.1Development

In this time, some start developing automation tasks as per plan. the implementation is very fast
Testing In this time, you run different Testing different cycles for in their Scope automation to find
and correct errors.

a) Support & Maintenance

It Provide continuous support and help after going live and helps in immediatedefect solution. Please
Follow general maintenance guidelines and rules with roles with business and IT support team.
TheNextAcronymYouNeedToKnowAboutare RPA removes the robot from the human. The normal
information laborer utilized on a backoffice process has a ton of tedious, routine errands that are
terrible and uninteresting. RPA is a sort of programming that mirrors the movement of an individual
in completing an errand inside a procedure. It can do monotonous stuff all the more rapidly, precisely,
and energetically than people, liberating them to do different errands requiring human qualities,
for example, enthusiastic insight, thinking, judgment, and connection with the client. You can
multiskill each bit of programming. It's lightweight as in you needn't bother with great deal of IT
inclusion to get it ready for action. Business-activities individuals can adapt rapidly how to design and
apply the robots. It's lightweight additionally in that it just tends to the introduction layer of data
frameworks. It doesn't need to address the business rationale of the fundamental framework or the
information get to layer.

11.2 HowIsRPADifferentFromCognitiveIntelligence?

RPA manages less complex sorts of assignment. It removes principally physical undertakings
that needn't bother with learning, comprehension, or understandingThe assignments that should be
possible by classifying rules and teaching the PC or the product to act. With intellectual
mechanization, you encroach upon the information base that an individual has and
on other human properties past the physical capacity to do something. Subjective
computerization can manage common language, thinking, and judgment, with setting up
setting, potentially with building up the significance of things and giving bits of knowledge.
So there is a major contrast between the two. Likewise, though RPA is really ready as an innovation,
subjective computerization isn't. I've not seen a rush of incredible, intellectual robotization
instruments show up in the market ornumerous organizations utilizing them yet.

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B) Cognitive Automation:

Intellectual computerization depends on programming conveying knowledge to data

concentrated procedures. It is normally connected with Robotic Process Automation
(RPA) as the combination between Artificial Intelligence (AI) and Cognitive
Computing. By utilizing Artificial Intelligence advances, subjective mechanization
broadens and improves the scope of activities that are commonly connected with RPA,
giving points of interest to cost reserve funds and consumer loyalty just as more
advantages regarding exactness in complex business forms that include the utilization of
unstructured data.

C)What is Cognitive automation and what it is notIntellectual robotization isn't AI.

Intellectual robotization use various calculations andinnovation methodologies, for example, normal
language preparing, contentinvestigation and information mining, semantic innovation and AI.
What does cognitiveAutomation mean for the enterprise? The coordination of various AI highlights
with RPA causes associations stretch out computerization to more procedures, taking advantage of
organized information, however particularly the developing volumes of unstructured data.
Unstructured data,

for example, client connections can be effectively broke down, prepared and organized
into information valuable for the subsequent stages of the procedure, for example,
prescient examination, for instance Cognitive automation creates new efficiencies and improves the
quality of business at the same time. As organizations in every industry are putting cognitive
automation at the core of their digital and business transformation strategies, there has been an
increasing interest in even more advanced capabilities and smart tools. Enterprise Challenges and
Cognitive Automation Benefits Today’s enterprise faces a number of challenges: increasing
efficiency, enhancing decision making, staying competitive, ensuring customer loyalty, compliance
are just some of the hurdles that businesses are facing.Based on our experience, we believe that
companies can expect more than 50% in savings for FTE activities and relevant cost reductions (from
30% to 60% for email management, quote processing, etc. Advantages resulting from cognitive
automation also include improvement in compliance and overall business quality, greater operational
scalability, reduced turnaround, and lower error rates. All of these have a positive impact on business
flexibility and employee efficiency.

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 Chapter 12 Analysis of RPA

Intelligent process automation may eventually supplant traditional robotic process automation as AI
propels the technology away from automating rote tasks.

The future of robotic process automation isn't what it used to be

When RPA became mainstream around 2015, cognitive RPA was considered the evolutionary path for
the technology. Basic RPA was useful for automating repetitive tasks, but the rules-based approach
worked best with structured data. The cognitive variety, however, would add some new features.
RPA vendors since 2015 have indeed pushed RPA technology in the cognitive direction, adding AI
capabilities. But not everyone is convinced this is the ultimate destination for the technology. Ron
Schmelzer, managing partner and principal analyst at Cognilytica, a market research and advisory firm
that focuses on AI and related fields such as RPA, believes intelligent process automation, or IPA, is the
shape of things to come. IPA diverges from RPA in that it goes far beyond recording a particular
business process and repeating it again and again. IPA aims to harness AI to learn how to adjust and
improve the process flow, creating intelligent processes.So, is infusing RPA with NLP and other
technologies an exercise in pouring new wine into an old cask?Schmelzer seems to think so."Cognitive
RPA is still RPA, which means, it's unintelligent at its core," he said. "Simply using OCR or NLP or
machine learning approaches doesn't make the systems less cut-and-dried automated as they arenow."
Schmelzer isn't alone in this view of the future of robotic process automation. Management consultant
McKinsey & Co. last year published an article on IPA, describing it as strong technology.The end of
RPA? Smart IPA tools that adapt to new situations and expand beyond templated or recorded activities
will supplant RPA of any sort. That possible future of robotic process automation has yet to materialize,
however. Cognilytica has created a scale to assess the capabilities of next-generation IPA systems.

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The yardstick starts at Level 0,which represents RPA products that have yet to embed AI, and peaks at
Level 3, which represents technology that can learn from itself to determine better ways to handle a given
process flow. At that stage, hard coding disappears and the system relies entirely on machine learning.

Project Learning

From this project I learnt about different RPA processes and how we can automate those processes.
Earlier the tasks were done humans, but after coming of robotic process automation technology, this
work becomes very easy. The bots do the time taking tasks which if done by human would consume a lot
of time. I learnt about

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