GSN230(E)(N12)H

NATIONAL CERTIFICATE

COMPUTER PRACTICE N6
(6030196)

12 November 2019 (X-Paper)

09:00–12:00

THE QUESTION PAPER INCLUDES THE INSTRUCTIONS TO CANDIDATES AND

INVIGILATORS AND MUST BE HANDED TO CANDIDATES 30 MINUTES BEFORE THE
COMMENCEMENT OF THE EXAMINATION SESSION.

This question paper consists of 35 pages and 4 answer sheets.

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TIME: 3 HOURS
MARKS: 200

INSTRUCTIONS TO INVIGILATORS AND CANDIDATES

READ THE FOLLOWING INSTRUCTIONS CAREFULLY BEFORE ANSWERING THE

QUESTION PAPER. ASK THE INVIGILATOR TO EXPLAIN IF THERE IS
SOMETHING THAT YOU DO NOT UNDERSTAND.

1. The question paper comprises the following THREE sections:

SECTION A: Theory (50 marks)

SECTION B: Word processing (150 marks)
SECTION C: Spreadsheet (150 marks)
SECTION A is COMPULSORY.

Candidates must answer either SECTION B or SECTION C.

SECTION A must be answered on the ANSWER SHEET.

SECTION B is done on the computer with the aid of a word processing

program.

SECTION C is done on the computer with the aid of a spreadsheet program.

ALL the PRINTOUTS must be numbered correctly and both the QUESTION
NUMBER and EXAMINATION NUMBER (COMPUTER NUMBER) must be
printed as instructed. EXAMINATION NUMBERS in writing are NOT
acceptable.

2. The time allocated for the question paper is THREE hours. NO additional
time will be allowed for the printing of answers after the completion of the
examination.

3. In the event of a power failure or a computer or printer breakdown, the

invigilator must make the necessary arrangements for the candidates to
continue and the actual time lost must be added.

4. If there is a problem with the printer, e.g. it does not print ê, a report regarding
this must accompany the answer sheets of the centre.

5. ASCII codes may be used as well as a spelling checker.

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6. Each answer must be printed on a separate sheet of paper and on ONE side
of the paper only. ALL PRINTOUTS must be placed in the EXAMINATION
FOLDER.

7. PRINTOUTS must be printed on A4 paper unless a specific paper size is

required.

8. Only ONE PRINTOUT per question or subsection of a question may be

handed in for marking. If more than ONE is handed in, only the top one will be
marked.

9. At the conclusion of the examination session ALL PRINTOUTS to be marked

must be placed in the correct sequence in the EXAMINATION FOLDER and
handed to the invigilator.

10. PRINTOUTS NOT submitted for marking must be collected at the end of the
session by the invigilator and must be destroyed at the end of the day. NO
PRINTOUTS whatsoever may be removed from the examination room or put
in wastepaper bins.

11. In SECTIONS B and C only a 12 pt font size may be used, unless a specific
size is required, or in the case of a spreadsheet when a smaller font size is
required to fit the answer on ONE page. In SECTION B margins of 2,54 cm/1"
should be used unless otherwise instructed.

12. Candidates must remember that ALL work on the computer should be saved
at regular intervals to prevent loss of work in the event of a power failure.
NO additional time may be allowed for such loss of work. It is the candidates'
responsibility to protect their answers against deletion.

13. In order to print the original as well as the edited answers candidates are
reminded to save the work after each separate question before it is printed.

14. At the end of the examination session each candidate must hand in the
PRINTOUTS of the answers as well as a disk with the saved answers
(properly marked with the candidate's EXAMINATION NUMBER). If the
candidate's work is saved on a hard drive/network, the invigilator must copy
the work to a compact disk/memory stick and the answers must immediately
be deleted from the hard drive/network. These memory sticks/compact disks
must be handed to the examination section for safekeeping for at least SIX
months. The disks must NOT be included for marking.

15. NO question paper may be taken out of the examination room until at least
ONE hour after the commencement of the last session. All papers must
consequently be handed in. These may be returned to candidates on
completion of the examination.

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16. In the event of a question paper being written in more than ONE session
invigilators must ensure that ALL answers of candidates are removed from
the hard disks or the network before candidates for the next session are
allowed into the room.

17. NO candidate may print his/her work for another candidate, make his/her
disk/memory stick available to another candidate or access another
candidate's work on the network. Any attempt to access information from or
transfer information to another candidate in whatever manner is a
contravention of the examination rules and regulations and will be viewed in a
serious light.

WAIT FOR THE INSTRUCTION FROM THE

INVIGILATOR BEFORE YOU TURN THE PAGE.

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SECTION A: THEORY (COMPULSORY)

THIS SECTION MUST BE ANSWERED ON THE ANSWER SHEET. REMEMBER TO

WRITE YOUR EXAMINATION NUMBER ON THE ANSWER SHEET AND TO PLACE
IT IN YOUR EXAMINATION FOLDER.

INSTRUCTIONS AND INFORMATION

1. Answer ALL the questions.

2. Read ALL the questions carefully.

3. Use only BLUE or BLACK ink.

4. Write neatly and legibly.

QUESTION 1: INFORMATION SYSTEMS

1.1 Certain decisions must be made before buying a new computer. One of them
concerns the screen.

Name FIVE other important factors you should consider when purchasing a
new computer. (5)

1.2 Name any THREE financing methods to use when buying a computer. Give
ONE advantage of each method. (3 × 2) (6)
[11]

QUESTION 2: OPERATING SYSTEMS

2.1 Indicate whether the following statements are TRUE or FALSE. Choose the
answer and write only 'True' or 'False' next to the question number
(2.1.1–2.1.10) on the ANSWER SHEET.

2.1.1 The Display option on the Control Panel gives you options for
changing the screen saver.

2.1.2 Backup is a system tool that saves data on a computer's hard

drive.

2.1.3 The option Connect to a Wireless Network is via Control Panel:

Network and Sharing Centre.

2.1.4 Changes to the display or sleep mode of a computer are done via
the power options of the Control Panel.

2.1.5 The System Defragmenter is used to display the information of the

system.

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2.1.6 To uninstall programs on the system the option of Programs and

Features on the Control Panel must be used.

2.1.7 Features like the Windows Watch, Calendar and Weather are
installed via the option Desktop Gadgets on the Control Panel.

2.1.8 Physical formatting is also called relative or high-level formatting.

2.1.9 Partitioning splits the hard drive into parts making it appear as
multiple drives.

2.1.10 The RAM, ROM and cache memory are known as the
housekeeping areas.
(10 × 1) (10)

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2.2 Use the screen shot to answer the questions.

2.2.1 What is the name of this folder?

2.2.2 When was this folder created?

2.2.3 Where is this folder located on the computer?

2.2.4 How many files and folders does this folder contain?
(4 × 1) (4)
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QUESTION 3: VIRUSES

Choose a term from COLUMN B that matches a description in COLUMN A. Write only
the letter (A–O) next to the question number (3.1–3.13) on the ANSWER SHEET.

COLUMN A COLUMN B
3.1 Process of converting information or data into a code, A malware
especially to prevent unauthorised access
B ransomware
3.2 Software specifically designed to disrupt, damage or
gain authorised access to a computer system C firmware
3.3 Hardware or software acting as barrier through which all
D file-infecting
information between networks and external systems
virus
must travel

3.4 Fraudulent practice of sending emails as if from E trojan

reputable companies to get personal information, such
as passwords or credit card numbers F fake news

3.5 Type of malicious software designed to block access to G computer

a computer system until a sum of money is paid worm

3.6 Infects boot sector of floppy disks or the master boot H hacker
record (MBR) of hard disks
I phishing
3.7 Infects executable files with the intent to make them
permanently unusable by overwriting the code or inserts
J boot sector
infected code into an executable file
virus
3.8 News found in traditional news, social media or fake
news websites not based on facts, but presented as K spoofing
being factually accurate
L spam
3.9 Person who uses computers to gain unauthorised
access to data M firewalls

3.10 Email messages sent out in bulk, often for commercial N encryption
purposes, by botnets or networks of virus-infected
computers O shareware
3.11 Standalone malware computer program that replicates
itself in order to spread to other computers

3.12 Malicious computer program which misleads users

about its true intent and is camouflaged in the form of
regular software such as utilities or games

3.13 Attempt to capture, change and retransmit an e-mail so

that messages appear to come from someone else
(13 × 1) [13]

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QUESTION 4: TROUBLESHOOTING

4.1 Poor maintenance is often the cause of hardware problems.

Name TWO measures to prevent damage to each of the following:

4.1.1 Keyboard

4.1.2 Mouse
(2 × 2) (4)

4.2 Give the reason and/or possible solution of each of the following computer
problems:

4.2.1 Computer has frozen and programs are not responding (2)

4.2.2 Computer is slow (3)

4.2.3 Printer is not printing (3)

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TOTAL SECTION A: 50

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CANDIDATES MUST ANSWER ONLY SECTION B OR SECTION C.

SECTION B: WORD PROCESSING

INSTRUCTIONS

1. Write the version of the word processing program that you are using on the
front cover of your EXAMINATION FOLDER, for example MS Word 2013.

2. Read the instructions carefully.

3. Use a 12 pt font size, for example Courier New 12 pt, except when receiving
other instructions.

4. The following information must appear on each page as a header:

Align EXAMINATION NUMBER and Align QUESTION NUMBER

COMPUTER NUMBER against right-hand margin
against left-hand margin

EXAMINATION NUMBER (COMPUTER NUMBER) QUESTION NUMBER

5. Use the date function to insert all dates.

6. Put ALL PRINTOUTS in the correct order in your EXAMINATION FOLDER.

Only ONE PRINTOUT per question may be handed in.

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QUESTION 5

Create a letterhead for Khawuleza Fibre Optics Services for invoices and quotations.

1. Open a new document.

2. Use Arial 12 pt.

3. All margins must be 0,5''/1,27 cm.

4. Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as indicated in the instructions.

5. Insert a single horizontal line of ½ pt from the left- to the right-hand margin at
the top of the page.

6. Leave TWO line spaces after the line and create THREE columns: column 1:
5 cm/1,97''; column 2: 7 cm/2,76" and column 3: 5 cm/1,97".

7. Key in the following text and do all manipulations as indicated below:

7.1.1 Column 1:
Join the
fastest Insert text in Bradley Hand ITC 22 pt,
growing align left, bold, 5 lines
fibre
network

7.1.2 Column 2:
Insert any shadow WordArt as indicated.
Text: KHAWULEZA
Font: Arial 30 pt, bold, Black
Fit the WordArt to the width of the column, centred

Key in the following below the WordArt, centred. Use font size and
formatting as indicated:

FIBRE OPTICS SERVICES Arial 14 pt, bold, centred

╪
Unshaped
Uncapped Arial 10 pt, centred

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7.1.3 Column 3:
Retrieve the picture saved as FIBRE OPTICS GRAPHICS.
Insert the picture right-aligned. Change the size of the picture to
2,54 cm/1'' in height and 2,54 cm/1'' in width.
Apply the picture style Drop shadow rectangle.
Insert a single line picture border of ¼ pt.

Leave TWO line spaces and insert the text and symbols
(Wingdings) as indicated in 10 pt and align right.

 0800 000 555

 [email protected]
 www.khawulezafibre.com

8. Change to ONE column.

Leave TWO line spaces and insert a single line, weight ½ pt, from the left- to
the right-hand margin.

9. Add the following footer:

9.1.1 Insert a double horizontal line of 1½ pt from the left- to the right-
hand margin. Leave TWO line spaces and key in the following text,
10 pt and centred:

9.1.2 Fibre House, 5 Montagu Road, Port Elizabeth 6100

Reg: 2018/013579/06, VAT - 4567891023

10. Save the file as Q5 OPTICS LH.

11. Print the letterhead and place the PRINTOUT in your EXAMINATION
FOLDER.
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QUESTION 6A

Use the letterhead to create a primary document to be used as an invoice to clients of

KHAWULEZA. The data source file OPTICS DATA is already saved in the folder
COMPUTER PRACTICE N6\STUDENT FILES folder.

1. Retrieve Q5 OPTICS LH.

2. Use Arial 12 pt unless instructed otherwise.

3. Margins must be 0,5''/1,27 cm.

4. Change the question number in the header to 6A.

5. Use the mail merge function to link OPTICS DATA that is saved in the
COMPUTER PRACTICE N6\STUDENT FILES folder to the primary
document.

6. Leave TWO line spaces below the letterhead and create the THREE tables
(auto fit to window) according to the proofreading signs as shown on the next
page. Do not key in the instructions. Do not exceed the margins.

7. Insert field names where indicated with [ ]. Do not key in the [ ] brackets.

8. Bold the field names.

9. Use justification, wrapping of text and format exactly as indicated in the table.
Adjust the column width where necessary.

10. Centre all cells vertically.

11. Use shading of 25% grey where indicated.

12. Insert borders exactly as indicated. Change the weight to 1½ pt as indicated

on the next page.

13. Use the table formulae and calculate the answers where the ? appears.
Display the answers as currency with TWO decimals.
13.1.1 PRICE = QUANTITY x UNIT PRICE
13.1.2 SUBTOTAL = Sum of PRICE
13.1.3 VAT @ 15% = 15% of PRICE
13.1.4 TOTAL PAYABLE = SUBTOTAL + VAT

14. Insert the following footnote after the word PRICE in the second table (column
heading) as indicated (use 1 as footnote number):

Per month for a 24 months contract period

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Letterhead
╪
WIRELESS INSTALLATION JOB CARD: Table headings and column headings: capital letters, bold
╪
CUSTOMER ID: [CUSTOMER ID]
CLIENT NAME: [NAME] [SURNAME]

ONSITE CONTACT NAME: [CONTACT NAME]

Shading:
ONSITE CONTACT NUMBER 1: [CONTACT NO1] Gray - 25%
ONSITE CONTACT NUMBER 2: [CONTACT NO2] Row height:
0,7 cm/0,3"
ADDRESS: [STREET], [SUBURB], [CITY]
PACKAGE DETAILS: 10 Mbps max
ESTIMATED INSTALLATION TIME: 3 hours
╪ Insert footnote, Insert symbol
PACKAGE: footnote number 1 (Wingdings 252)
╪
DOWNLOAD SPEED UPLOAD SPEED PRICE TICK
Up to 2 Mbps Up to 1 Mbps R499
Up to 10 Mbps Up to 3 Mbps R699 
Up to 15 Mbps Up to 4 Mbps R799
Up to 30 Mbps Up to 7 Mbps R1199
╪
STOCK AND EQUIPMENT:
╪
UNIT PRICE
ITEM QUANTITY PRICE
(R)
Pole 2 350 ?
Bracket 1 450 ?
Cable 50 16 ?
Router 1 2500 ?
Labour 3 270 ?
SUBTOTAL ?
VAT @ 15% ?
TOTAL PAYABLE ?

15. Save the document as Q6A OPTICS TABLE.

16. Print the document (with the merge fields visible) on ONE page in portrait
orientation and place the PRINTOUT in you EXAMINATION FOLDER.

(38)

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QUESTION 6B

1. Use the merge function and complete the merge to create the documents to
be sent to the different customers.

2. Change the QUESTION NUMBER in the header to 6B.

3. Ensure that the footnote numbers stay the same on ALL pages and that the
merged fields are in bold.

4. Ensure that the columns are wide enough to fit the merged data without
wrapping.

5. Save the merged documents as Q6B OPTICS MERGED.

6. Print the merged documents and place the PRINTOUTS in your

EXAMINATION FOLDER. (6)

QUESTION 6C

Use the appropriate function to create address labels for the different customers.

1. Create 20 labels (4 columns × 5 rows). The following label can be used:

Label vendor: Avery A4/A5. Product number: J5101

2. Use landscape orientation.

3. Use Baskerville Old Face 12 pt.

4. Display the borders of all 20 labels.

5. The word KHAWULEZA must appear on ALL the labels in 16 pt, capital
letters, centred and bold.

6. Make use of the data source OPTICS DATA that is saved in the COMPUTER
PRACTICE N6\STUDENT FILES folder to prepare labels. The following data
must appear on the labels, left-aligned as shown:

KHAWULEZA
╪
[NAME] [SURNAME]
[STREET], [CITY]
[CONTACT NO1]

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7. Complete the merge and insert your EXAMINATION NUMBER and

QUESTION NUMBER on the last label right-aligned. Do NOT insert your
EXAMINATION NUMBER and QUESTION NUMBER as a header.

8. Save the labels as Q6C OPTICS LABELS.

9. Print the labels on ONE A4 landscape page and place the PRINTOUT in your
EXAMINATION FOLDER.
(16)
[60]

QUESTION 7

This document is an information leaflet in which fibre technology is compared with

traditional ADSL technology.

1. Retrieve the file FIBRE that is saved in the COMPUTER PRACTICE

N6\STUDENT FILES folder.

2. Edit the document as indicated in the instructions and according to the

proofreading signs.

3. Change the font to Rockwell 12 pt.

4. Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as indicated in the instructions.

5. Margins must be 1,27 cm/0,5''.

6. Justify the text and use hyphenation.

7. At the top of the document insert the SmartArt indicated on the next page
according to the following instructions:

Type: Process – Arrow Ribbon

Font: Rockwell 32 pt
Font colour: Black
Shape outline: Black 2¼
Shape fill: No fill
SmartArt size (approximately): Height – 4 cm/1,57'', Width – 15 cm/5,9''

8. Insert the equation where indicated.

9. Paragraphs marked with an asterisk (*) are main paragraph headings, level 1,
** indicates level 2, et cetera.

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10. Use the format below to number the paragraphs:

Level Format Align at Indent text

1 1) 0 0,63 cm/0,25"
2 a) 0,63 cm/0,25" 1,27 cm/0,5"
3 i) 1,27 cm/0,5" 1,9 cm/0,75"
4 (1) 1,9 cm/0,75" 2,7 cm/1,06"

11. Ensure that all paragraphs are indented correctly.

12. Insert page breaks where indicated.

13. Change the orientation of the second page to landscape.

14. Insert an endnote after the acronym ADSL in the first paragraph. Use 2 as the
endnote number.

Asymmetric Digital Subscriber Line

15. Use the function to find the unit Mbps and replace it with the words Megabits
per second in capital letters, bold and underlined.

16. Save the file as Q7 FIBRE.

17. Print the document and place the PRINTOUTS in your EXAMINATION
FOLDER.

Insert SmartArt (Process, Arrow Ribbon)

Fibre
ADSL
╪
Fibre is the fastest thing this side of the sun and everybody's
talking about it. So what's all the fuss about? Is it simply about
speed, or is there more? Read on to find out how fibre compares
to ADSL and whether taking the fibre plunge is worth it!
╪ Insert the endnote, start at 2

Insert the following equation here, 16 pt, right-aligned

𝐶𝑎𝑏𝑙𝑒 𝑑𝑖𝑎𝑚𝑒𝑡𝑒𝑟 + 𝑡𝑦𝑝𝑒

𝐴𝑆𝐷𝐿 𝑆𝑝𝑒𝑒𝑑 ≤ 40 𝑀𝑏𝑝𝑠 + √ + ∬ 𝐷𝑎𝑡𝑎
𝐷𝑖𝑠𝑡𝑎𝑛𝑐𝑒
╪
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*ADSL – THE FACTS

**ADSL, or asymmetric digital subscriber line, uses copper cable and

offers high-speed connectivity as opposed to older technologies such
as dial up internet that worked through a landline with a modem.

***Pros:
****It is available in most areas.
****It offers competitive speeds for users who are
seeking basic connectivity and are not overly active column 2,
online. right
****There are capped and uncapped versions available
depending on your needs.
Change to
***Cons: two
****The further your home is from the Telkom exchange columns
(little structures set up in certain neighbourhoods
where connections meet locally) the slower the ADSL
speed. column 1,
left
****ADSL is susceptible to electrical interference.
****ADSL requires a lot of maintenance, which means
there are often reliability issues.
****You need a landline to be able to access the
internet with ADSL.
╪
***Available speeds:
****ADSL is available in the following speeds: 1, 2, 4, 8, 10, 20
and 40 Mbps.

---------------- Insert page break

Change this page to landscape

*FIBRE – THE FACTS

**Fibre, or fibre optics, literally harnesses the speed of light by

transferring data through means of glass cabling. This makes it the
fastest and most reliable form of internet connectivity currently
available.

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***Pros:
****This technology offers several benefits such as clarity
and reliability in data transfer. One of the reasons for
this is that glass cannot conduct electricity, so
electrical storms, for instance, cause less interference on
the lines.
****Data can travel up to 50 km to/from an exchange before
any form of degradation in speed takes place! So it does
not matter how far you are from your exchange. Sort the pros
****Fibre cabling itself is similar in price to the copper alphabetically
used for ADSL, but much easier to maintain.
****You do not need a landline to access the internet with
fibre.
****And the best part about fibre is that new ways might be
found to transmit light data even faster without the
infrastructure becoming redundant.
****Capped and uncapped options are being rolled out as you
read.

***Cons:
****The biggest drawback to fibre at the moment is
that it is new on the market and not available in
all locations yet!
****That said, Khawuleza can already offer fibre
access in almost 100,000 locations, so it is worth
checking whether you are eligible.
╪
***Available speeds:
****Fibre is available in the following speeds: 2, 4, 8, 10, 20, 40,
50 and 100 Mbps (depending on the fibre provider).

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*ADSL VS FIBRE

Why is fibre so desirable? While the blistering speed is the most

attractive prospect to many people, the true beauty of fibre lies in
its reliability, and it's not being dependent on a landline. If you
can get fibre in your area, swapping out a 40 Mbps ADSL line for a
40 Mbps fibre line makes sense when you consider that your
extraordinarily fast internet won't fail you when you need it most –
and if you can get something faster, even better!

╪
Copy equation here

[31]

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QUESTION 8

1. Retrieve the file FIBRE OPTICS that is saved in the COMPUTER PRACTICE
N6\STUDENT FILES folder.

2. Change the font of the document to Century Gothic 12 pt.

3. Margins must be 2,54 cm/1''.

4. Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as header as indicated in the instructions.

5. Edit the document as indicated below and according to the proofreading

signs.

6. Retrieve the file ADVANTAGES that is saved in the COMPUTER PRACTICE

N6\STUDENT FILES folder and insert the file where indicated.

7. Insert page breaks where indicated.

8. Insert page numbers at the top, centred in line with your EXAMINATION
NUMBER and the QUESTION NUMBER. Bold the page numbers.

9. Apply the following styles:

9.1 Modify heading 1 as follows:

Font: Rockwell 12 pt; font colour automatic (black); bold; capital
letters
Paragraph: centre; spacing before and after 0

9.2 Apply heading 1 to ALL paragraph headings marked with an *.

9.3 Modify heading 2 as follows:

Font: Rockwell 12 pt; font colour automatic (black); underlined
Paragraph: alignment left; spacing before and after 0

9.4 Apply heading 2 to all the subparagraph headings marked with **.

10. MANIPULATION OF FIRST PAGE (TABLE OF CONTENTS):

10.1 Change the text TABLE OF CONTENTS to 16 pt, capital letters,

bold and centred. Insert text borders around the text (margin to
margin) and apply light grey shading. Leave TWO line spaces.

10.2 Do not show a page number on this page.

10.3 Mark the following headings for the Table of Contents:

ALL headings marked with * and **

10.4 Generate the Table of Contents.

10.5 Page numbers must be right-aligned with tab leader lines.

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10.6 Ensure that there is a page break at the end of the Table of
Contents.

11. MANIPULATION OF THE SECOND PAGE:

(This page starts with HISTORY.)

11.1 The page number must start at 10.

11.2 Centre this page vertically.

11.3 Sort the paragraphs as indicated.

11.4 Update the Table of Contents, if necessary.

12. MANIPULATION OF THE LAST PAGE (INDEX):

12.1 Change the text INDEX to 16 pt, capital letters, bold and centred.
Insert text borders around the text (margin to margin) and apply
light grey shading.

12.2 Leave TWO line spaces after the heading INDEX and generate the
index with the words below. Do NOT include references to the
Table of Contents. Use only main entries.

light; transmission; optical fibre; distance; applications, sensors;

cables

12.3 Page numbers must be right-aligned with tab leader lines. Use
TWO columns.

13. Save the document as Q8 OPTICS TOC.

14. Print only the following THREE pages: first page (TABLE OF CONTENTS),
second page (page 10) and last page (INDEX). You will be penalised if you
print any other pages. Place the PRINTOUTS in your EXAMINATION
FOLDER.

16 pt, upper case, bold, centred,

Table of Contents text borders, shading
╪
Generate Table of Contents here
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Centre this page vertically.

*History

Guiding of light by refraction, the principle that makes fibre

optics possible, was first demonstrated by Daniel Colladon and
Jacques Babinet in Paris in the early 1840s.

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*Record speeds

Achieving a high data rate and covering a long distance

simultaneously are challenging, but possible with fibre
connections.
2012: Nippon Telegraph and Telephone transferred 1
Pbits/s over a single 50 km fibre. Sort in
2006: Nippon Telegraph and Telephone transferred 14 ascending
Tbits/s. order
2010: Nippon Telegraph and Telephone transferred 69.1 according to
Tbits/s over a single 240 km fibre. year
2009: Bell Labs in France transferred 15.5 Tbits/s over
7000 km fibre.

*Uses

**Communication
Optical fibre is especially advantageous for long-distance
communications.

**Sensors
Optical fibres can be used as sensors to measure strain, temperature
and pressure because of its small size.

**Power transmission
Optical fibre can be used to transmit power using a photovoltaic
cell to convert the light into electricity.

**Other uses
They are used as light guides in medical situations. In some
buildings, optical fibres route sunlight from the roof to other
parts of the building. Optical fibre lamps are used for illumination
in decorative applications.
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Insert the file ADVANTAGES here as indicated below.

*Advantages

The advantages of optical fibre communication compared to copper

wire systems are:

**Broad bandwidth
A single optical fibre can carry over 3,000,000 full-duplex voice
calls or 90 000 TV channels.

**Immunity to electromagnetic interference

Information traveling inside the optical fibre is immune to
electromagnetic interference.

**Low attenuation loss over long distances

Attenuation loss can be as low as 0.2 dB/km in optical fibre cables,
allowing transmission over long distances.
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**Electrical insulator
Optical fibres do not conduct electricity and can be strung on poles
alongside high voltage power cables.

**Material cost and theft prevention

Conventional cable systems use large amounts of copper.

**Security of information passed down the cable

Copper can be tapped with very little chance of detection.

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*Principles of operation

An optical fibre is a cylindrical nonconducting waveguide that

transmits light along its axis.

**Index of refraction
The index of refraction is a way of measuring the speed of light in
a material. A phone call carried by fibre between Sydney and New
York, a 16 000 kilometre distance, means that there is a minimum
delay of 80 milliseconds (between one caller speaking and the other
hearing).

**Total internal reflection

This effect is used in optical fibres to confine light in the core.

**Multi-mode fibre
Fibre with a large core diameter is called multi-mode.

**Single-mode fibre
Fibre with a core diameter less than about ten times the wavelength
of the propagating light.

**Special-purpose fibre
Polarisation-maintaining fibre is a unique type of fibre that is
commonly used in fibre optic sensors.
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*Practical issues

**Materials
Glass optical fibres are almost always made from silica, but some
other materials, such as sapphire, fluoride glass, phosphate glass,
and chalcogenide glass are also used.
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*Cable construction

In practical fibres the cladding usually has a tough resin coating

and an additional buffer layer which may be further surrounded by a
jacket layer.

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**Termination and splicing

Optical fibres are connected to terminal equipment by optical fibre
connectors.

**Free-space coupling
It is often necessary to align an optical fibre with another optical
fibre. This can involve both carefully aligning the fibre and
placing it in contact with the device, or a lens can be used to
allow coupling over an air gap.

**Fibre fuse
When a fibre is subjected to a shock or is otherwise damaged, a
fibre fuse can occur. In situations such as undersea cables a fibre-
fuse protection device at the transmitter can break the circuit to
keep damage to a minimum.

**Chromatic dispersion
Light sources are not perfectly monochromatic. This has the effect
that, over long distances and at high modulation speeds, different
frequencies of light arrive at different speeds at the receiver.
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16 pt, upper case, bold, centre,
Index text borders, shading

Generate Index here.

[27]

TOTAL SECTION B: 150

OR

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SECTION C: SPREADSHEET

INSTRUCTIONS AND INFORMATION

1. Write the version of the spreadsheet program that you are using on the front
cover of your EXAMINATION FOLDER, for example MS Excel 2013.

2. Read the instructions for each question carefully before you attempt to
answer the questions.

3. Use Arial 10 pt, except when receiving other instructions.

4. The following information must appear on each page as a header:

Align your EXAMINATION NUMBER Align the QUESTION NUMBER

and COMPUTER NUMBER against the right-hand margin
against the left-hand margin

EXAMINATION NUMBER (COMPUTER NUMBER) QUESTION NUMBER

5. ALL lines in the spreadsheet must be inserted with the method with which you
are familiar.

6. Use the date/time function to insert ALL dates and time.

7. Refer to ALL values that need to be repeated as absolute cell references.

8. ALL PRINTOUTS must fit on ONE A4 page. If a spreadsheet does NOT fit on
ONE page portrait orientation, you may use landscape orientation or adjust
the margins, unless otherwise specified.

9. Put ALL PRINTOUTS in your EXAMINATION FOLDER.

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QUESTION 9A

Design a spreadsheet to summarise the client contracts of the company Khawuleza

Fibre Optics Services.

9.1 Retrieve the spreadsheet FIBRE CONTRACTS that is saved in the

COMPUTER PRACTICE N6\STUDENT FILES folder.

9.2 Change the font of the spreadsheet to Arial 10 pt, unless instructed otherwise.

9.3 Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as indicated in the instructions.

9.4 Change the page layout to landscape orientation.

9.5 Follow the instructions below and on the screenshot. Take ALL the
proofreading signs into consideration. Insert ALL text as indicated.

9.6 Insert 6 open rows at the top of the spreadsheet.

9.7 Format the first row as follows:

9.7.1 Merge and centre cells A1 to H1.

9.7.2 Set the row height to 3,5 cm/1,38".

9.7.3 Insert the text Fibre Optics Services in Arial 14 pt and align text at
the bottom centred.

9.7.4 Insert the text Khawuleza as a WordArt object (Style: Reflection)

in the open space above Fibre Optics Services. If your program
version does not have the reflection style available, you may use
any shadow effect.

9.7.5 Change the font of the WordArt to Agency FB 40 pt and bold.

9.7.6 Ensure the WordArt object does not overlap any current text.

9.7.7 Format the cell/row to have a Fill Effect of two colours, vertical
shading style (dark to light).

9.8 Insert the picture FIBRE LOGO that is saved in the COMPUTER PRACTICE
N6\STUDENT FILES folder in row 1 and format as follows:

9.8.1 Set the picture height and width to 2,54 cm/1''.

9.8.2 Align the picture with the right border of column H.

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9.8.3 Format the picture to the style Drop Shadow Rectangle.

9.9 Insert the text in rows 3–5. Use the correct Wingdings symbols.

9.10 Use a function to insert the current date and time in cell H3. Display the date
and time as indicated in the screenshot. The date and time must update the
system date each time the spreadsheet is opened.

9.11 Format row 7 as follows:

9.11.1 Merge and centre cells A7 to H7.

9.11.2 Use a spreadsheet function to change the text in row 7

(DOWNLOAD 20 UPLOAD 2 MBPS UNCAPPED CONTRACTS) to
capital letters.

9.11.3 Bold row 7.

9.12 Format row 8 as follows:

9.12.1 Insert the text of the new column headings.

9.12.2 Apply text wrap to all headings as indicated in the screenshot.

9.12.3 Change all headings to bold.

9.12.4 Centre all headings.

9.13 Bold all text in rows 16 to 19.

9.14 Insert the formulae/functions where letters of the alphabet appear to do the
following calculations:

A The Product price is a monthly fee that the client pays for data services.
Assign the range name PRODUCT to the reference table A22:C26. Use
this reference table and the appropriate spreadsheet function to
determine the product price per month based on the Product code.

B Use the reference table B28:F29 and the appropriate spreadsheet

function to determine the Router price, based on the Router type. Use
absolute cell references where applicable.

C Use the appropriate function to determine the Router price per month. If
the contract type is a year, the client pays no monthly fee. Clients with a
month-to-month contract pay 5% of the Router price per month. Work
out the monthly price for these clients or display a 0 value for clients with
a year contract.

D Each month clients pay the Product price and the Router price per
month. Use a formula to calculate the Estimated yearly fees.

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E Use the appropriate function to determine the Total of each column.

F Use the appropriate function to count the Number of clients. Use a

function that allows you to count the client names in column A.

G Use the appropriate function to determine the Average product price.

H Use the appropriate function to display the Highest estimated yearly fees
of all clients.

9.15 Copy the formulae/functions to other cells as indicated.

9.16 Sort the Product code and the corresponding data in ascending order.

9.17 Display the Product price, Router price, Router price per month, Estimated
yearly fees, Total, Average product price and Highest estimated yearly fees
as currency with TWO decimals.

9.18 Display the Number of clients as an integer.

9.19 Apply all vertical and horizontal borders as indicated.

9.20 Adjust the column widths and row heights to display all data correctly
(as indicated on the screenshot). You may adjust the margins if necessary.

9.21 Save the spreadsheet as QUESTION 9A FIBRE CONTRACTS.

9.22 Print the spreadsheet without row and column headings in landscape
orientation on ONE page. Place the PRINTOUT in your EXAMINATION
FOLDER.

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A B C D E F G H I J

Row 1:
Insert WordArt Insert picture Merge and centre A1:H1
Style: Reflection Picture style: Row height: 3,5 cm /1,38"
Drop shadow rectangle
Size: 2,54 cm/1" x Cell Fill Effect:
Align: Bottom, centre Font: Arial 14 pt
1 Fibre Optics Services 2,54 cm/1" 2 colours; Vertical shading style
2
3  0800 000 555 Insert text Date and time: 18-09-2019 13:44 Use a function to insert
Insert text date and time;
4  [email protected] Insert all new column headings
5  https://www.khawulezafibre.com and correct symbols Format as indicated
6
Merge and centre A7:H7
Use a function to DOWNLOAD 20 UPLOAD 2 MBPS UNCAPPED CONTRACTS
7 change to capital letters All headings:
Bold, centre horizontally and
Router
Client
Product Router Contract Product Router
price per
Estimated vertically;
code type type price price
month
yearly fees apply the correct text wrap
8
9 Sort:
10 Adonis, TJ P4 Product code M4 Month-to-month A B C D
11 Benade, O P1 and M1 Year
12 Crombie, MI P2 corresponding M2 Month-to-month
13 Madolo, Z P3 data in M3 Month-to-month
14 Tatubana, O P1 ascending M1 Year
15 Zaleni, ZL P5 order M5 Month-to-month
16 Total E
17 Number of clients
Insert text in bold
F
18 Average product rice G
19 Highest estimated yearly fees H
20
21 Product code ISP Product price
22 P1 Home-Connect R 690,00
23 P2 WiruLink R 790,00
24 P3 MWeb R 800,00
25 P4 Webafrica R 830,00
26 P5 Cool Ideas R 1 400,00
27
28 Router type M1 M2 M3 M4 M5
29 Router price R 1 200,00 R 1 600,00 R 2 000,00 R 2 400,00 R 2 800,00
30
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QUESTION 9B

9.1 Retrieve the spreadsheet QUESTION 9A FIBRE CONTRACTS.

9.2 Change the question number in the header to 9B.

9.3 Display row and column headings.

9.4 Delete the picture.

9.5 Hide the reference tables in rows 21 to 29.

9.6 Hide columns A to D.

9.7 Display the formulae.

9.8 Change the column widths and row heights so that ALL formulae are legible.

9.9 You may adjust the margins, if necessary, to fit the spreadsheet one
landscape page.

9.10 Save the spreadsheet as QUESTION 9B FIBRE CONTRACTS.

9.11 Insert the file name of the spreadsheet at the bottom centre of the footer.

9.12 Centre the spreadsheet horizontally and vertically on the page.

9.13 Print the spreadsheet with row and column headings and centred on ONE
landscape page. Place the PRINTOUT in your EXAMINATION FOLDER.
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[70]

QUESTION 10A

Design a spreadsheet to aid the financial planning of the company.

10.1 Create the spreadsheet by following the instructions below and on the
screenshot. Take all proofreading signs into consideration.

10.2 Use Arial 10 pt, unless instructed otherwise.

10.3 Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as indicated in the instructions.

10.4 Change the page layout to landscape orientation.

10.5 Insert the text as indicated on the screenshot.

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10.6 Insert the company name, Khawuleza Fibre Optics Services, in bold in A1
using Agency FB 40 pt.

10.7 Insert the text FINANCIAL PLANNING in A3 in Arial 14 pt and bold.

10.8 Merge and centre the following cells:

A5:B5
D5:E5
A14:B14
D14:E14.

Insert the text in capital letters as indicated on the screenshot. Format these
headings, using bold and italics.

10.9 Insert the rest of the text in rows 6–20.

10.10 Insert the column headings in row 22 in capital letters, bold and italics. Centre
all these headings.

10.11 Copy the names of the clients from the file FIBRE CONTRACTS that is saved
in the COMPUTER PRACTICE N6\STUDENT FILES folder. Paste these
names in cells A24:A29. Ensure that the names are in alphabetical order.

10.12 Insert the text in cell A30 in bold and italics as indicated on the screenshot.

10.13 Insert the values of DISTANCE TO HOUSE (M) in cells B24–B29 as integers.

10.14 Insert formulae/functions where letters of the alphabet appear to do the

calculations below. Use absolute cell reference where applicable when
referring to values.

A Use the values in B6 to B8 and the appropriate spreadsheet function to

calculate the MONTHLY PAYMENT for the loan of the property.

B Calculate the TOTAL AMOUNT that will be paid over the full loan period.

C Use the values in E7 to E10 and the appropriate spreadsheet function to

calculate PRESENT VALUE OF INVESTMENT. This is based on a fixed
monthly payment over 5 years.

D Use the values in B15 to B17 and the appropriate spreadsheet function
to calculate the ANNUAL INTEREST RATE of an annuity. This is based
on a fixed monthly payment over 5 years.

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E In order to get fibre optics services, the client has to pay a fee for each
metre from the connection point to the house. The client also has to pay
a once-off installation fee. Refer to the prices in E15 and E16 and use
the following data to calculate the CONNECTION COST: DISTANCE TO
HOUSE (M), COST PER METRE and ONCE-OFF INSTALLATION FEE.

F The client has to pay a further fee, MAINTENANCE COST PER

MONTH. This cost is determined by the MAINTENANCE COST PER
MONTH (E17) and the DISTANCE TO HOUSE (M) of each client.

G The TOTAL COST is the cost for the first month. This is the sum of the
CONNECTION COST and MAINTENANCE COST PER MONTH.

H The client pays the TOTAL COST for the installation during the first year
of the contract. Each client also pays for the data for each month, as
indicated in E18. Use the appropriate spreadsheet function to calculate
MONTHLY PAYMENT, based on the TOTAL COST and the values in
E18 to E20.

I Use the appropriate spreadsheet function to calculate the total of each

column.

10.15 Copy the formulae/functions to the other cells as indicated.

10.16 Display all monetary values as currency with TWO decimals.

10.17 Display ANNUAL INTEREST RATE values as percentage with ONE decimal.

10.18 Display TERM OF LOAN (YEARS), TERM OF INVESTMENT (YEARS),

CONTRACT TERM (YEARS) and DISTANCE TO HOUSE (M) as integers.

10.19 Display all borders as indicated on the screenshot.

10.20 Adjust the column widths and row heights to display all data correctly as
indicated on the screenshot. You may adjust the margins if necessary.

10.21 Save the spreadsheet as QUESTION 10A FINANCE.

10.22 Print the spreadsheet without row and column headings in landscape
orientation on ONE page. Place the PRINTOUT in your EXAMINATION
FOLDER.

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A B C D E F G

1
2
Khawuleza Fibre Optics Services Font: Agency FB 40 pt, bold

3 FINANCIAL PLANNING Font: Arial 14 pt, bold

4 Merge and centre
5 PROPERTY Format: Bold and italics VALUE OF INVESTMENT
6 LOAN R 800 000,00
7 ANNUAL INTEREST RATE 10,0% ANNUAL INTEREST RATE 8,5%
8 TERM OF LOAN (YEARS) 20 TERM OF INVESTMENT (YEARS) 5
9
10 MONTHLY PAYMENT A MONTHLY PAYMENT R 2 000,00
11
12 TOTAL AMOUNT PAID B PRESENT VALUE OF INVESTMENT C
Merge and centre
13
Format: Bold and italics
14 INTEREST RATE CONNECTION COST
15 INVESTMENT R 5 000,00 COST PER METRE R 195,00
16 TERM OF INVESTMENT (YEARS) 5 ONCE-OFF INSTALLATION FEE R 1 500,00
17 MONTHLY PAYMENT R 100,00 MAINTENANCE COST PER MONTH R 0,80
18 MONTHLY DATA COST R 699,00
19 ANNUAL INTEREST RATE D ANNUAL INTEREST RATE 10,0%
20 CONTRACT TERM (YEARS) 1
21
CLIENT
DISTANCE CONNECTION MAINTENANCE TOTAL MONTHLY All column headings:
22 TO HOUSE (M) COST COST PER MONTH COST PAYMENT Bold, italics, centre
23 Copy and paste horizontally and
24 Adonis, TJ the names 15 E F G H vertically
25 Benade, O from the file 25
26 Crombie, MI FIBRE CONTRACTS 25
27 Madolo, Z Ensure that 20
28 Tatubana, O the names are in 15
29 Zaleni, ZL alphabetical order 10
30 TOTAL } Bold, italics I
31
(35)

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QUESTION 10B

10.1 Retrieve the spreadsheet QUESTION 10A FINANCE.

10.2 Change the question number in the header to 10B.

10.3 Display row and column headings.

10.4 Display gridlines.

10.5 Hide column A.

10.6 Hide rows 1–4.

10.7 Display the formulae.

10.8 Change the column widths and row heights so that ALL formulae are legible.

10.9 Save the spreadsheet as QUESTION 10B FINANCE.

10.10 Print the spreadsheet with row and column headings and gridlines in
landscape orientation on ONE page. Place the PRINTOUT in your
EXAMINATION FOLDER.
(30)
[65]

QUESTION 11

11.1 Retrieve the spreadsheet ISP SURVEY that is saved in the COMPUTER
PRACTICE N6\STUDENT FILES folder.

The table provides an overview of the results of a customer survey with

scores out of 10. Only ISPs which received a significant number of responses
were listed.

11.2 Create a MIXED/COMBO CHART to display the Value for money, Network
quality, Support and billing and Average of the following top 5 ISPs:

Afrihost, Axxess, Crystal Web, Vox and Webafrica

Ensure that the horizontal axis displays the ISP names and the vertical axis
displays the rating.

11.3 Display the Average as a line chart and Value for money, Network quality,
Support and billing data as clustered columns.

11.4 Use a spreadsheet instruction to move the chart to a new sheet.

11.5 Insert your EXAMINATION NUMBER/COMPUTER NUMBER and the

QUESTION NUMBER as indicated in the instructions.

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11.6 Insert the following chart title in 2 rows as indicated:

11.6.1 TOP FIVE ADSL AND FIBRE ISPs IN SOUTH AFRICA

Survey by: MyBroadband

11.6.2 The 1st line of the title must be in Agency FB 18 pt and bold.

11.6.3 The 2nd line of the title must be in Century Gothic 10 pt.

11.7 Insert the following axis titles:

11.7.1 Vertically rotated title: RATING

11.7.2 Horizontal title: SA INTERNET SERVICE PROVIDERS

11.8 Display the data labels as follows:

11.8.1 Display labels for the Value for money series as data callouts
above the chart. Display only the values.

11.8.2 Show labels for the line chart below the line.

11.9 Display the legend as follows:

11.9.1 Place the legend above the chart plot area without overlapping the
plot area.

11.9.2 Ensure the legend display the series correctly:

Value for money, Network quality, Support and billing and Average

11.10 Save the chart as QUESTION 11 ISP CHART.

11.11 Print the chart as a new sheet in landscape orientation. Place the PRINTOUT
in your EXAMINATION FOLDER.
[15]

TOTAL SECTION C: 150

GRAND TOTAL: 200

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COMPUTER PRACTICE N6

ANSWER SHEET EXAMINATION NUMBER:

SECTION A: THEORY

QUESTION 1:
QUESTION 2:
QUESTION 3:
QUESTION 4:

QUESTION 1: INFORMATION SYSTEMS

1.1

(5 × 1) (5)

1.2 Method:

Advantage:

Method:

Advantage:

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ANSWER SHEET EXAMINATION NUMBER:

Method:

Advantage:

(3 × 2) (6)
[11]

QUESTION 2: OPERATING SYSTEMS

2.1 2.1.1

2.1.2

2.1.3

2.1.4

2.1.5

2.1.6

2.1.7

2.1.8

2.1.9

2.1.10
(10 × 1) (10)

2.2 2.2.1

2.2.2

2.2.3

2.2.4
(4 × 1) (4)
[14]

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ANSWER SHEET EXAMINATION NUMBER:

QUESTION 3: VIRUSES

3.1

3.2

3.3

3.4

3.5

3.6

3.7

3.8

3.9

3.10

3.11

3.12

3.13
(13 × 1) [13]

QUESTION 4: TROUBLESHOOTING

4.1 4.1.1

4.1.2

(2 × 2) (4)

4.2 4.2.1

(2)

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ANSWER SHEET EXAMINATION NUMBER:

4.2.2

(3)

4.2.3

(3)
[12]

TOTAL SECTION: 50

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