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SE III Hyd Amazon

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kashinath N
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25 views2 pages

SE III Hyd Amazon

Research paper

Uploaded by

kashinath N
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Support Engineer III, REALM – Level 4

The REALM Team in Hyderabad is looking for a Software Support Engineer/DevOps who will
act as first level support for all incoming production software application issues dealing with
near 100+ different services in Amazon Transportation Technology. DevOps Engineer will be
specializing in application support of WW Amazon transportation systems.
Your solutions will impact our customers directly! This job requires you to constantly hit the
ground running and your ability to learn quickly and work on disparate and overlapping tasks
will define your success. High Impact production issues often require coordination between
multiple Development, Operations and IT Support groups, so you get to experience a breadth of
impact with various groups.

Primary responsibilities include troubleshooting, diagnosing and fixing production software


issues, developing monitoring solutions, performing software maintenance and configuration,
implementing the fix for internally developed code (Perl, Ruby, Java), performing SQL queries,
updating, tracking and resolving technical challenges. Responsibilities also include working
alongside development on Amazon Corporate and Divisional Software projects,
updating/enhancing our current software, automation of support processes and documentation of
our systems.

The ideal candidate must be detail oriented, have superior verbal and written communication
skills, strong organizational skills, able to juggle multiple tasks at once, able to work
independently and can maintain professionalism under pressure. You must be able to identify
problems before they happen and implement solutions that detect and prevent outages. You must
be able to accurately prioritize projects, make sound judgments, work to improve the customer
experience, and get the right things done.

Key job responsibilities


* As a Support Engineer you will:
* Play vital role in helping us leverage supporting and developing technologies on any platform
to increase global collaboration, increase efficiency, and meet our controller ship requirements
* Directly work with development teams to improve the applications built by conducting
technical mitigations and deep dives on reported issues to find the cause and corrective actions
* Work with our other technical teams to ensure the design is effective and complements of our
in house custom developed applications across platform stacks (including SQL,
Java/.NET/C#/Perl/Python) or SaaS
* Work on proactive detection mechanism to report dip in software performance by building
efficient metrics/monitors/alarms using our in house tools
* Build tools and automations to optimize the system, simplify processes, etc.
Basic qualifications

 1+ years of software development, or 1+ years of technical support experience


 Experience scripting in modern program languages
 Experience troubleshooting and debugging technical systems
 Experience in Unix
 BS in Computer Science or a related field.
 1+ years overall development/technical support experience.
 1+ years experience in scripting (bash, python, ruby and/or similar)
 1+ years of Object oriented development experience in Java or C++.
 1 + years experience with UNIX/Linux operating system.

Preferred qualifications

 Knowledge of web services, distributed systems, and web application development


 Experience troubleshooting & maintaining hardware & software RAID
 Experience with REST web services, XML, JSON
 Experience with Linux
 Other desired technical skills include Perl, Ruby, Oracle SQL.
 Demonstrates skill and passion for operational excellence.
 Documentation skills
 Proven ability to troubleshoot and identify the root cause of issues
 Experience in a 24/7 production environment is a plus

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