IMC Sample
IMC Sample
NEW CAMPAIGN
IMC Plan
04 Detail main activities
Company name: UNILEVER VIETNAM INTERNATIONAL
LIMITED COMPANY
Established: 1929
Executive: Paul Polman (CEO), Marijn Dekkers (Chairman)
Headquarters: London and Rotterdam
Field of production and business activities: Specializing
in personal care, home care, and food products
Revenue: Annual revenue exceeds 50 billion USD
Website: https://www.unilever.com/
To add vitality to life - Add vitality to life
Do good things
TAKE CARE OF YOUR
FIELD PERSONAL CARE FOOD
FAMILY
Clear
Close Up
Where
Hazeline Cif
Croissant
Lifebuoy Comfort
Knorr
Lux CHILD
Lipton
TYPICAL P/S Sunlight
Paddle Pop
BRAND Pond's Surf
Unilever Food Solutions
Pureit Unilever Professional
Wall’s
Rexona Why
Sunsilk
TRESemmé
Vaseline
INTRODUCTION DOVE
A personal care brand from the United 1970s, Dove began expanding its
States and belongs to Unilever product line, become famous for
Founded in the 1960s being the gentlest soap for the skin
Started with products like Dove Bar and
Sold in nearly 150 countries
Dove Beauty Bar
Follows the principle of impressing users, being
convenient, and providing information to
NAME OF
customers with a variety of designs and sizes. Also PACKAGE THE TRADE
produces recycled aluminum or plastic shower gel DESIGN BRAND
bottles that can be reused many times to create
beautiful packaging.
Products do not contain caustic soda, helping to and superiority, yellow symbolizes joy and prosperity.
PRODUCT
keep the skin from drying out and protecting the
skin from external influences, helping to bring MESSAGE Dove conveys the message of Real Beauty - Natural
about a natural and lasting beauty. Beauty, encouraging women to love and be confident in
BRAND
their natural beauty.
FRYING
A unique and effective marketing strategy:
community-based advertising campaigns, such as COMB
"Dove Real Beauty" to spread the meaning of the
MARKETING SOCIAL
brand and create connections with consumers.
UNIQUE PAGES
Website Fanpage
POSITIONING PACKAGING
Dove is positioned as a “beauty brand of Dove's packaging follows the principle ofh
interest”. This positioning builds on the brand's impressing users, being convenient, and
commitment to using real women in providing information to customers with a
advertising and promoting positive body image variety of sizes and designs.
At a mid-range level, however, Dove's price can Diversifying products and services, and
also vary depending on capacity, place of sale , ensuring quality. Dove tested the product on
and promotions. In Vietnam alone, Dove many types of hair, scalp, and body before
products cost from 80,000 VND to 200,000 VND releasing it to the market to ensure it does not
cause side effects for users.
STP STRATEGY - SEGMENTATION
GEOGRAPHICAL
DEMOGRAPHIC PSYCHOLOGY BEHAVIOR
LOCATION
Spending
heavily on
Marketing
Distribution product
strategy is
Cost savings channels are advertising
always high
very diverse campaigns,
quality
promotional
gifts
OPPORTUNITIES THREATS
Green
Potential to
consumption Consumers are
launch new An e-commerce Consumers are
trend, paying much Strong Competitor
versions or new advantage over tightening their
environmental attention to competition Pricing
product lines. competitors: spending
protection skincare
PESTEL ANALYSIS POLITICAL FACTORS SOCIO - CULTURAL FACTORS
1. Demographic
Emphasizes individual freedom, personal
The UK population is estimated at 67,850,038 people.
responsibility, and market choice. The elderly group (65 years and older) is growing, accounting for
Aligns policies with international commitments more than 60%
Adjusts policies as needed, provides support Mostly concentrated in around London, the South East, and urban
schemes for beauty and healthcare businesses, areas in the Midlands, North West, North East and Yorkshire
3. Consumer behavior
Slow growth is mainly due to high inflation, rising
About 37% of GenZ take care of themselves by investing in skin
energy prices, the war in Ukraine care products and spa treatments
Inflation hit a 40-year record high On average, each consumer in the foggy country spends nearly
Labor force participation also fell 2,000 pounds per year to buy goods online
Interested in “clean beauty” and making a radical shift towards
Skincare is a pioneering high-growth industry of
safety and biocompatibility, regardless of the origin of the
the future with global revenue reaching 181 billion ingredients.
USD by 2025 Favor omnichannel shopping and demand a "physical" experience.
Younger consumers are significantly influenced by social media
PESTEL ANALYSIS TECHNOLOGICAL FACTORS LEGAL FACTORS
Factories have converted to smart automation, using The UK complies with EU regulations on cosmetics, including
robots in factories Regulation (EC) No 1223/2009. Brands must comply with safety,
Using data is also upgraded with the Internet of
ingredients, and labeling requirements for cosmetic products.
Things (IoT) system and artificial intelligence (AI)
through a super application
The ASA prohibits false or misleading advertising and requires
Have advertising promotion policies through advertising to have a sound scientific basis for claims about
television channels, publications, and the Internet... product effectiveness
Tend to combine delivery technology and mobile
The following taxes must be paid in full: Corporate Income Tax,
ordering applications to help make the purchasing
Personal Income Tax, Value Added Tax (VAT), Business Rates,
decision process faster.
National Insurance Contributions
ENVIRONMENTAL FACTORS
➡️ Rise of the "body positivity" movement: discontent. Initially defending the campaign, Dove later apologized for
In 2017, the "body positivity" movement gained momentum, promoting self-love and any hurt caused.
Despite the slogan "Beauty comes in many shapes," the campaign categorized women
into six distinct body types through shower gel bottles, leading many to believe Dove
➡️ Shift in consumer behavior:
Modern consumers demand transparency and responsibility from brands,
was imposing labels and new beauty benchmarks instead of celebrating diversity.
distrusting hollow promises. Dove's campaign was viewed as inauthentic
and irresponsible, eroding consumer trust.
Slow to Speak Out Publicly: Reputation Damage:
In response to the crisis, Sophie Galvani, Dove's vice Dove's advertising promotes diverse beauty and women's confidence,
but the 2017 "Real Beauty" campaign created skepticism by seeming
president of global brand, addressed the public.
contradictory.
"We value listening," she explains. The intention Controversy and Criticism:
behind this design is to celebrate the female body, not for
profit. However, we understand that not everyone may The campaign received backlash from consumers on social media
and in the press.
perceive it this way. For over a decade, Dove has
Dove was accused of "body-shaming," "perpetuating appearance
empowered women to embrace beauty and confidence, stereotypes," and "objectifying women."
and we remain committed to this cause."
Loss of Customer Trust:
Campaign Withdrawal: Numerous consumers distanced themselves from Dove, impacting the
brand's sales, revenue, and market share.
The limited edition bottle shaped like a woman's body
has been taken off the market.
“MOTHER IS A SOURCE
OF INSPIRATION”
Collect and analyze information from
1 the external environment
Reached 40,000,000 fanpage likes Currently, DOVE's page on Facebook has 27,000,000
Maintain an average of 5,000 interactions per article. page likes
FACEBOOK increase 30% 6 months
Overall: 100,800 interactions within 6 months (average 3 The average interaction for articles in the last 6
articles/week) months is 182 likes/post
Sex Female
Mothers not only fulfill the role of a caring nurturer but also serve as a wellspring of motivation, empowerment, and backing in our lives. They not
only instill the drive to help their children grow, explore, and establish a strong groundwork for future success and happiness but also impart
lessons on moral virtues and compassion. With a mother's boundless love and care, children can confidently navigate life's challenges. A mother
stands as a steadfast companion, always ready to offer support and encouragement to her child. In celebrating the natural beauty of women
throughout Dove's century-long journey, we have launched the "Mothers are an Inspiration" campaign to express gratitude and admiration for all
mothers. This campaign underscores the significant role mothers play in inspiring and positively influencing their children.
2 Designing communication set
Create awareness, curiosity, and attract public Press conference to introduce the campaign
attention and ambassador OOH outdoor
PHASE I
1 month Debate and guide the target audience (18-35 KOLs and Ambassadors posted posts in advertising
years old) to initially get closer to the message response to the campaign Ads
"Mothers are an inspiration" Up Short Film, TVC
Sale promotion
Spread the value and message "Mother is an FOOH
Post PR articles
inspiration" POP UP experiences new products in 5 main
Ads
PHASE II 3 months Increase revenue by 10% countries including the US, UK, Vietnam,
OOH outdoor
Maintain interaction and build close Germany, and Thailand.
advertising
relationships with customers Organize minigame challenges in response
to the campaign "Mothers are Inspiration"
Popup: The image of the campaign accompanied by the slogan Mother is a source of
inspiration.
Helps people who want to learn to
WEBSITE Including known and unknown Posting stories about children's love for their mothers, mothers' confidence, and the
accurately grasp all information about
users campaign's journey
brands and products.
Build a landing page so users can confide and share their stories about their mothers
Share some beauty and lifestyle tips that fit mothers' busy lives, helping them become
more confident in their roles
Livestream: Share the meaningful message of the campaign, Dove's goals, and activities
within the campaign framework.
. Post videos:
Spread quickly and can create a good
Has a very large, diverse, and #MomLife Challenge: Create a challenge called #MomLife, encouraging mothers to
service viral effect with more than 1.2 billion
TIKTOK predominantly young user share funny, interesting, or touching moments in their daily lives.
users. Creating attention-grabbing and
community from 18 to 35 years #MomConfidence: Mothers share and are proud of their unique beauty.
interesting content on this platform
old, including target customers Honoring mothers and expressing gratitude. This could include scenes of children
saying "Thank you, Mom"
Telling a story or a special experience of a mother, emphasizing the profound values
and meaning of motherhood.
Post high-quality Dove product images, taken with different angles and
lighting.
Introduce products through short, concise videos, focusing on highlights
A platform focused on images and videos, and benefits of use.
More than 1 billion monthly active users,
making it easy for Dove to share creative, Cooperate with beauty and lifestyle influencers to promote products
INSTAGRAM including a large number of young
eye-catching content that captures Participate in hot challenges on Instagram to attract attention and
people from 18 to 29 years old
viewers' attention increase brand recognition.
Use hashtags related to Dove products and the "Mom is an inspiration"
campaign to reach more users.
TOTAL 195.500.000.000
5 MEASURE, COMPARE,
AND REPORT
Script 1: Script 2:
Scene 1st: Mother and daughter are cooking together in Scene 1st: Flash consecutively stitches together photos
the kitchen. The radiant smiles on the lips of mother and of 10 mothers with delicate features, their faces and
daughter radiate happiness and warmth. physiques containing time stamps such as dead crow's
feet, dark spots, stretch marks after giving birth, etc.
Scene 2nd: Mother and daughter are reading books White font with 1 line of text + Dove logo.
together. A mother's affectionate eyes look towards her
daughter, expressing boundless love. Scene 2nd: Video of the children hugging their mother,
Voice off: "Mom - the most wonderful woman in the saying in unison: I love you mom.
world. Her beauty not only radiates from her White background with campaign name and Dove logo.
appearance but also from her boundless love for her
children."
Location:
FOOH: Placed in Times Square, places with large Led
screens and many people passing by.
OOH: Design posters, hang on roads with many passersby,
place advertising boards.
Launching the podcast have a sip with the theme "Mom is an inspiration"
Purpose: to listen to influential people's views on becoming a friend, always listening and
sharing with children in the process of motherhood. Stories you have never told your
children. And how to become an inspiration to your child. For example in Vietnam:
Guests: Singer My Linh and singer My Anh and other guest speakers.
Content: Thuy Minh interviews My Linh about issues in everyday life. Prepare questions
related to motherhood that lead to the main topic of the podcast. When answering
questions, both Host and guest will share their own perspectives from the perspective of
a mother. From there, we can provide the most objective perspectives on how
motherhood can create the best motivation for children. Besides, there are My Anh's
thoughts about her mother, her feelings when she is inspired by her mother and
continues her mother's career.
On Tik Tok
Purpose:
Podcast promotion
Reach more audiences than just posting on YouTube channels
Use excerpts introducing topics and inspirational quotes from guests to increase
interaction, attract viewers to comment, share and love the video ilustration image
TAYLOR SWIFT
ANNA SUEANGAM-IAM
JENNIFER LAWRENCE ALICA SCHMIDT
AMBASSADORS SUGGEST
EVENTS
Campaign and Ambassador Introduction: explaining the
campaign's objective and the selection of an ambassador.
Participants in the campaign introduction: a group of 100
individuals, comprised of journalists and celebrities.
Creating posters, arranging the "Send Your Message" event
to launch the campaign, and endorse new products.
POP UP
Dove is hosting "Sending Words Left Unsaid" event on Mother's
Day where children can write messages to their mothers on a
large frame in a square. Dove will distribute these notes and
symbolic teddy bears. Participants can also express emotions
through letters and gift their mothers Dove products.