Xcom-GSM / Xcom-LAN

Remote communication sets for

Xtender systems

User Manual

Studer Innotec SA 2020 – V2.2

4O9E
Studer Innotec SA
Xcom-GSM/-LAN

Copyright © Studer Innotec SA

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CONTENTS

1 INTRODUCTION ...................................................................................................................................... 4
1.1 Remote communication set for Xtender systems ...................................................................... 4
1.2 Conventions.................................................................................................................................... 4
1.3 Warranty and liability ..................................................................................................................... 4
1.4 Safety precautions ......................................................................................................................... 5
2 EU DECLARATION OF CONFORMITY .................................................................................................... 6
3 CONTENTS OF THE REMOTE COMMUNICATION SETS XCOM-GSM AND XCOM-LAN........................... 7
4 MOUNTING AND INSTALLATION ........................................................................................................... 9
4.1 Installation of the Xcom-232i ........................................................................................................ 9
5 WIRING ................................................................................................................................................... 9
5.1 Xcom-GSM set ................................................................................................................................ 9
6 CONFIGURING THE XCOM-232I ......................................................................................................... 12
6.1 Insert the SD card ......................................................................................................................... 12
6.2 Select the SD card drive ............................................................................................................. 12
6.3 Set the parameters ...................................................................................................................... 13
6.4 Generate the configuration file ................................................................................................. 15
6.5 Remove the SD card ................................................................................................................... 16
6.6 Setup the parameters in the Xcom-232i ................................................................................... 16
6.7 Xcom connects to the server ..................................................................................................... 16
6.8 Creation of your account ........................................................................................................... 17
6.9 Demo installation ......................................................................................................................... 18
6.10 Registration of installation ........................................................................................................... 18
6.11 Installation completed ................................................................................................................ 19
7 XCOM PORTAL ..................................................................................................................................... 20
7.1 Authentication page ................................................................................................................... 20
7.2 Home page .................................................................................................................................. 20
7.3 Installation management page ................................................................................................. 21
8 FREQUENTLY ASKED QUESTIONS (FAQ).............................................................................................. 28
8.1 LED states ...................................................................................................................................... 28
8.2 Xcom-GSM .................................................................................................................................... 30
8.3 Xcom-LAN ..................................................................................................................................... 31
8.4 Xcom Portal .................................................................................................................................. 32
9 NOTES ................................................................................................................................................... 33

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1 INTRODUCTION
1.1 REMOTE COMMUNICATION SET FOR XTENDER SYSTEMS
The remote communication sets Xcom-LAN or Xcom-GSM allow you to view, configure and control
Xtender systems from anywhere in the world. With a simple Internet access on a Smartphone, a tablet
or a notebook, your installation is accessible through a virtual remote control on Studer’s dedicated
web portal. This virtual remote control’s interface is designed to resemble the standard remote
control RCC-02/-03 and offers the same functionality as if on-site. By keeping the same interface as
the RCC-02/03, managing the system is easy and familiar.
All information and warning messages are listed on the server and can be used as a trigger to send
messages by E-mail or SMS. Access to the web portal can easily be given to a third part if assistance
is needed to analyse or configure a system.
Two solutions are provided to access the virtual remote control:

Xcom-LAN, for systems connected to a wired Local Area Network giving access to Internet.
Xcom-GSM, for systems with no available LAN but access to the GSM network, either by GPRS
(worldwide) or by 3G (WCDMA).
The present manual is valid for both the Xcom-LAN and Xcom-GSM remote communication sets.
Before installation of the communication system, carefully read this user manual and proceed
thereafter with the installation and configuration as explained in the following chapters.
For further information on the other devices included in these sets, please refer to their respective
user manuals.

1.2 CONVENTIONS
This symbol is used to indicate the presence of a dangerous voltage that is sufficient to
constitute a risk of electric shock.

This symbol is used to indicate a risk of material damage and/or the cancellation of the
guarantee.

This symbol is used to indicate a procedure or function that is important for a safe and
correct use of the equipment. Failure to respect these instructions may lead to the
cancellation of the guarantee or to a non-compliant installation.

1.3 WARRANTY AND LIABILITY

During production and assembly, each Xcom-232i undergoes several controls and tests. These are
carried out in full respect of fixed procedures. Each Xcom-232i is given a serial number allowing a
perfect follow-up of the controls, in conformity with the specific data of every device. For this reason,
it is very important to never remove the descriptive sticker bearing the serial number. The production,
the assembly and tests of each Xcom-232i are entirely carried out in our factory in Sion (CH). The
warranty for this product depends on the strict application of the instructions in this manual.

1.3.1 Exclusion of warranty

No warranty claims will be accepted for damages caused by handling, operation or actions that
are not described in this manual. Damages arisen from the following events are not covered by the
warranty:
• Overvoltage on the device.
• Liquid in the device or oxidation due to condensation.
• Damage resulting from a fall or a mechanical shock.
• Modifications carried out without the explicit authorization of Studer Innotec SA.
• Nuts or screws partially or insufficiently tightened during installation or maintenance.

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• Damage due to atmospheric overvoltage (lightning).

• Damage due to transport or inappropriate packaging.
• Disappearance of original identification marks.

1.3.2 Disclaimer of liability

Installation, commissioning, use and maintenance of this device cannot be supervised by Studer
Innotec SA. For this reason, we do not accept any liability for damages, costs or losses generated
either by an installation that is not conforming to the prescriptions, by a defective operation or by
poor maintenance. The use of this device is under the responsibility of the end-user. This device is
neither designed nor guaranteed for the supply of life support applications or any other critical
application with potential risks for human beings or for the environment. We shall assume no liability
for patent infringement or other third party rights involved in the use of this device.

1.3.3 Compatibility
Studer Innotec SA guarantees the compatibility of the software updates with the hardware for one
year, starting from the date of purchase. The updates are no longer guaranteed beyond this date
and a hardware upgrade may be required. Please contact your reseller for any additional
information on compatibility.

1.4 SAFETY PRECAUTIONS

1.4.1 Generalities
Carefully read all safety instructions before proceeding with the installation and commissioning of
the device. Failure to follow these instructions might constitute a lethal physical danger but can also
damage the functionalities of the device. Therefore, this manual should be kept close to the device.

For any installation, the local and national norms and regulations in force must
be strictly followed.

1.4.2 Warnings
• The installation and commissioning of the communication sets must be entrusted to skilled and
qualified personnel perfectly aware of the safety precautions and local rules in force.
• All components connected to this device must be conforming to the laws and regulations in
force. Persons without a written authorization from Studer Innotec SA are forbidden to do any
changes, modifications or repairs whatsoever. Regarding authorized modifications and
replacements, only genuine components shall be used.
• This device is meant for indoor use only and must under no circumstances be exposed to rain,
snow or any other humid or dusty environment.
• If used in motor vehicles, this device must also be protected against vibrations by shock absorbing
components.

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2 EU DECLARATION OF CONFORMITY
The communication sets Xcom-LAN/-GSM described in this manual meets the requirements specified
in the following EC directives and norms:

Low Voltage Directive (LVD) 2014/35/EU

- EN 62368-1:2014

Electromagnetic Compliance (EMC) Directive 2014/30/EU

- EN 61000-6-2:2005
- EN 61000-6-4:2007/A1:2011

CH - 1950 Sion, April 2016

Studer Innotec SA (R. Studer)

Studer Innotec SA contact details

Studer Innotec SA
Rue des Casernes 57
CH - 1950 Sion
Switzerland
+41(0) 27 205 60 80
+41(0) 27 205 60 88
[email protected]
www.studer-innotec.com

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3 CONTENTS OF THE REMOTE COMMUNICATION SETS XCOM-GSM

AND XCOM-LAN
The remote communication sets are delivered with the material listed below:

Xcom-GSM Xcom-LAN

1 Xcom-232i x x

2m communication cable x x

1 MicroSD with adaptor x x

0.25m serial cable x

1 Xcom-232i user manual x x

1 Xcom-GSM/Xcom-LAN user x x
manual (you are reading it)

Mounting plate x x

2x 2 DIN rail clips and screws x x

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Xcom-GSM Xcom-LAN

1 3G cellular modem (WCDMA) x

1 external antenna

0.5m power supply cable RJ45-Jack x

Sliding pin x
1 3G cellular modem datasheet x

1 Ethernet gateway x

3m Ethernet cable x

x
1 Ethernet gateway quick
installation guide

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4 MOUNTING AND INSTALLATION

Both the Xcom-GSM and the Xcom-LAN are powered through the Studer proprietary bus.

The distance between the Xcom-232i and the device supplying it (Xtender, VarioTrack or
VarioString) should not exceed 10 metres in order to avoid excessive voltage drop in the
wire, which could affect the functionality of the whole system.

4.1 INSTALLATION OF THE XCOM-232I

Follow the set-up instructions in the Xcom-232i user's manual.
When the Xcom-232i has been installed correctly according to the procedures mentioned in its
manual, the remaining installation procedure depends on the chosen remote communication set.

If a Xcom-232i is connected to another compatible device (Xtender, VarioTrack,

VarioString, BSP, RCC) on the same communication bus, it is highly recommended to
make a software update in order to guarantee all functionalities of the system.

If the installation contains more than one remote control (RCC) or Xcom-232i, each
remote control and each Xcom-232i must be updated separately.

Configuration of the Xcom-232i will be carried out after the installation of the selected
gateway (GSM or LAN) in accordance with chapter 6.

5 WIRING
5.1 XCOM-GSM SET
In order to install the Xcom-GSM set, there need to be sufficient GSM network coverage on the site
of the Xtender system. The network also has to conform to one of the following standards: GSM /
GPRS / EDGE / UMTS / HSDPA / HSUPA / HSPA on these frequencies 850 / 900/ 1800 / 1900 / 2100 MHz.
The 3G modem supplied by Studer Innotec requires the installation of a SIM card (not provided) that
allows data transfer from a local service provider. Please refer to the chap. 5.1.2 when installing the
SIM card.
The volume of data transferring via the communication system to Studer’s server will depend on its
utilisation (frequency and duration of use) but it will necessitate at least 2MB data per month. When
the remote communication is in use, the volume of data transferred is approximately 30kB per minute.
When the data logger function is activated, the additional volume of daily data may represent up
to 1MB per day, depending on the number of devices present on the Studer communication bus.

The system will not function properly with any other modems than the ones stated above,
even if they are correctly connected to the Xcom-232i.

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5.1.1 Mounting place

The GSM modem should be mounted close to the Xcom-232i, maximum 25cm apart, and fixed with
two separate sliding pins into the rail of the GSM enclosure.

5.1.2 Installing the SIM card

Eject the SIM card tray, situated close to the antenna connector, by pushing the yellow button next
to it. Place the SIM card on the tray and reinsert it.

5.1.3 Connecting the GSM modem

1) Connect the antenna to the modem
2) Connect the serial cable between the modem and the Xcom-232i
3) Connect the power supply cable between the modem and the Xcom-232i
4) Connect the Studer communication cable between the Xcom-232i and the installation

5.1.4 Set the terminations

It is very important to set the terminations correctly for the functioning of the system. With one device
in the system, the termination on the Studer device should be put to T as in "Terminated". With more
than one device in the system, all Studer devices should be put to O as in "Open" apart from the
devices at the end of the communication chain. These devices should be put to T as in "Terminated".

The termination switch next to the two RJ45 connectors on the Xcom-232i must be set in
position T.

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5.1.5 Mounting place

The Ethernet gateway should be mounted on a smooth surface using the mounting holes as shown
in its quick installation guide. The distance between the Xcom-232i and the Studer system should not
exceed 10 meters. The distance between the Xcom-232i and the Ethernet gateway should not
exceed 0.25 m.

The Ethernet gateway casing is grounded to the battery minus. Pay attention if you place
this device on a metallic surface that is grounded to another potential level (for example
+ battery in telecom applications).

5.1.6 Connecting the Ethernet gateway

1) Connect the Ethernet cable between the Ethernet gateway and the router
2) Connect the serial cable between the Ethernet gateway and the Xcom-232i
3) Connect the power supply cable between the Ethernet gateway and the Xcom-232i
4) Connect the Studer communication cable between the Xcom-232i and the Xtender system

5.1.7 Set the terminations

It is very important to set the terminations correctly for the functioning of the system. With one device
in the system, the termination on the Studer device should be put to T as in "Terminated". With more
than one device in the system, all Studer devices should be put to O as in "Open" apart from the
devices at the end of the communication chain. These devices should be put to T as in "Terminated".

The termination switch next to the two RJ45 connectors on the Xcom-232i must be set in
position T.

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6 CONFIGURING THE XCOM-232I

For the installation to function properly, the Xcom-232i must first be configured as indicated, step-by-
step, in this chapter.

The use of a RCC-02/-03 will facilitate the installation of the Xcom-232i. It will show
messages in case of errors.

When generating the configuration file, the "XCOM Configurator" executable deletes the
contents of the folder 02. Therefore only one configuration file could be on the SD card.
Please use a blank SD card (for example, the one supplied with the kit).

6.1 INSERT THE SD CARD

Insert the SD card into your computer, open an explorer window, go through the SD card drive and
run the "XCOM Configurator" executable available in the folder "Tools".

The Xcom configurator is also available to download for free from Studer Innotec's website
under Support/Download Centre/Software and Updates.

6.2 SELECT THE SD CARD DRIVE

Choose the drive where the SD card is inserted.

Choose the SD card drive

Figure 6.1 : Choose the drive

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6.3 SET THE PARAMETERS

6.3.1 For Xcom-LAN
To use the Xcom-232i with the Ethernet gateway, choose "LAN" as Xcom mode. No other parameters
are required. The gateway is already configured. Press "Generate" to save the parameter settings.

Choose LAN mode

Generate the configuration file

Figure 6.2 : Choose LAN mode

After the generation, go to chapter 6.4.

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6.3.2 For Xcom-GSM

To use the Xcom-232i with the GSM modem, choose "GSM" as Xcom mode.
Then enter the "Access Point Name" (APN) of your internet service provider (ISP). If your ISP requires a
username and a password, use them to fill in the fields "Access Point User Name" and "Access Point
Password". If no password is required, leave the field blank.
If the SIM card has a PIN code, use it to fill in the field "PIN Code". If there is no PIN code, leave the
field blank. Press "Generate" to save the parameter settings.

Choose GSM mode

Ask the Internet Service Provider.

Required for some Internet

Service Providers, leave it blank if
not.
Enter the SIM card PIN code.
Leave it blank if not.

Generate the configuration file

Figure 6.3 : Choose GSM mode

Example for Swisscom in Switzerland:

Figure 6.4 : Example with parameters for Swisscom

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6.4 GENERATE THE CONFIGURATION FILE

If the parameters were successfully set, this message box will appear:

Figure 6.5 : Parameters set and a successful generation of GUID

Close the message box and a text file with your identifier (GUID) will appear. This file is saved on your
"Desktop" or in "My documents".

KEEP IT SAFE!
The unique identifier (GUID) is required to link your installation with your account on the
Xcom portal.

Figure 6.6 : Generated GUID file

If an error occurs during the file generation, this message box will appear. Please verify that the
selected drive for the SD card is correct. If an adaptor is used for the SD card, please verify that there
is no lock protection.

Figure 6.7 : SD card not found

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6.5 REMOVE THE SD CARD

Remove the SD card from the computer.

6.6 SETUP THE PARAMETERS IN THE XCOM-232I

Insert the SD card into the Xcom-232i.

The setup process will start automatically and

normally takes 1 second.

When the LED stops blinking red, the setup is

finished.

Figure 8 : Inserting the SD card

The Xcom-232i needs to be powered during the setup process. Otherwise, the
configuration will not be taken into account.

If the setup is successful and you have a RCC, the product's name and its GUID can be
read under "System info" on the RCC.

6.7 XCOM CONNECTS TO THE SERVER

When the parameters are set and applied, the Xcom-GSM or
Xcom-LAN will automatically connect to the server and send
a confirmation message to the RCC.
If there is no message, the Xcom is not connected to the
server.

If the Xcom is not connected to the server, see chapter 8 for further information.

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6.8 CREATION OF YOUR ACCOUNT

To access the installation remotely, the web portal https://xcom.studer-innotec.com is provided free
of charge.
To set up a user account on this web portal, please follow the instructions below. If you already have
an account, please proceed to chapter "6.10 Registration of installation".
1. On the first page, click on the link "Create an account".

Figure 6.9 : Link "Create an account"

2. Enter your last name, first name, email address and the password of your choice.

6.10 : Insert account information

3. Read through and accept the terms of service.
4. Click on the button "Save", to register your information and your user account will be created.
5. You will receive a confirmation email with an activation link. You need to click on the link in
order to activate your user account.

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6.9 DEMO INSTALLATION

On the first page of the Studer access portal, you will find, by default, a shared installation to illustrate
the functioning of an installation. It is possible to delete this installation from the view, simply by
clicking on the "Delete" button.

6.10 REGISTRATION OF INSTALLATION

In order to register your installation for remote access you need the unique identifier (GUID) previously
generated for the installation, see chapter 6.4.

To successfully register your installation, the Xcom-LAN/-GSM must already be connected

to the server.

1. Click on the button "Add a new installation".

6.11 : "Add a new installation" button

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2. Enter the installation's identifier (GUID), give it a name and press register to save the
information.

Enter the installation's GUID

Enter the installation's name

Press the"Register" button to save the installation

6.12 : Register a new installation

6.11 INSTALLATION COMPLETED

The installation is now completed and you can access your system from anywhere with internet
access through Studer’s web portal https://xcom.studer-innotec.com

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7 XCOM PORTAL
The user interface has been designed to be as simple and intuitive as possible.

7.1 AUTHENTICATION PAGE

By ticking the box "Keep me logged in" the user will remain logged in and will arrive directly at the
dashboard when returning to the Xcom portal. Otherwise, the session will end automatically after a
certain time or when you close your Internet browser.

7.2 HOME PAGE

On the access portal, all installations available to the logged-in user are listed under two categories.
• My installations; installations added to the system by the logged-in user.
• My shared installations; installations to which the logged-in user has been granted
access.

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Find a specific installation by scrolling the list or by using the search-field. Access the installation
management page by pressing the "Manage" button. An installation can also be deleted by pressing
the "Delete" button.

7.3 INSTALLATION MANAGEMENT PAGE

This page is divided into five tabs whose functions are described below:

7.3.1 Installation

This tab contains the complete description of your system. Add a name, location and a description
of the components or behaviour of the system. You can also add a picture to easily identify the
system in your list.

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7.3.2 Remote Control

This tab allows you to take control over the system as if you were using an RCC-02/-03.
You have to click in the centre of the window to start the remote control and then you obtain the
same screen and button functionality as with the RCC-02/-03. You can see how the system works,
you can change its settings and you can also download the datalogger (see chap. 7.3.3). Due to
variations in communication speed, the delay between a “click” and the resulting action might
differ. This prompts the user to wait for the requested display before making the next command. It
can also happen that the screen refresh is done after two automatic refreshes, slowing all navigation
procedures. This is normal, so please be patient.

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7.3.3 Datalogger

Up to the past 30 days log-files are available to download from the Xcom portal. The user can easily
select the days to download and then simply click on the "Download" button.
By default, the last 30 available days are selected.
When the data is downloaded, it can be analysed with the "Xtender Data Analysis Tool", available
on Studer's website (http://www.studer-innotec.com/support).
You can also read the related application note (AN006 Data logger and Analysis tools) to see how
to use the data logger tool.

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7.3.4 Sharing

This tab shows all sharing rules for an installation and it allows you to give access to your installation
to someone else. Once established, the sharing rules may be edited or deleted.

You may easily add a sharing rule by clicking on the button “Add new sharing rule” and inserting the
email address of the designated person. The email address should first be registered on the Xcom
portal (it is possible for everyone to register for free to the Xcom portal).

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7.3.5 Messages

This tab shows all messages from the Xcom-232i. These messages reflect the past performance of
your installation and are not necessarily alarms or alerts.

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7.3.6 Notifications

Under this tab it is possible to define different criteria for when and how to send system notifications.
The generated alerts are sent either by SMS or by email.
Generation of SMS alerts requires the provision of SMS credits from a supplier of this type of service
(e.g. Clickatell, Esendex, Sms Factor, Text Magic).

The alerts are available in four languages (English, French, German and Spanish).

The email notification is activated by ticking the box in the upper left corner, and by filling in the
desired email address in the field "Email".

The SMS notification is activated by ticking the box in the upper left corner and by filling out the
required fields depending on your service provider.

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To avoid repeated notifications of recurrent messages (for instance "AC-In synchronization in

progress" for a 3-phase system), it is possible to use a notification delay that prevents notifications of
the same type to be sent during a set period.

It is possible to set an alarm in case the connection with the installation is lost. If the installation
reconnects within the stipulated period, no alert will be sent. It is advisable to leave a 30-minute delay
given that short disruptions in internet connectivity may occur with all internet service providers.

Choose which message types to receive notifications for by ticking the corresponding boxes. There
is a possibility to customize the notification text in order to make it easier to understand for the
receiver.

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8 FREQUENTLY ASKED QUESTIONS (FAQ)

Please check that your Xcom-LAN/-GSM is up-to-date before reading this section.

8.1 LED STATES

8.1.1 3G modem LED

State Indication

Off Power OFF

Always on Searching network

Slow blinking (800ms ON, 800ms OFF) Registered to the operator network

Fast blinking (200ms ON, 200ms OFF) Server connected and transmitting data

8.1.2 LAN gateway LEDs

LED LED
State Indication
name colour

Always on Power is on and the NPort is booting up.

Red
Indicates an IP conflict, or DHCP or BOOTP server is not
Blinking
responding properly

Ready Always on Power is on and the NPort is functioning normally.

Green
The NPort has been located by the NPort Administrator’s
Blinking
Location function.

- Off Power is off, or a power error.

Orange Always on 10 Mbps Ethernet connection.

Link
Green Always on 100 Mbps Ethernet connection.

- Off Ethernet cable is disconnected

Orange Always on Serial port is receiving data.

Tx/Rx Green Always on Serial port is transmitting data.

No data is being transmitted or received through the serial

- Off
port.

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8.1.3 Xcom-232i LED

LED
State Indication
colour

Updating process. During the Xcom-232i updating

Blinks process (after insertion of a MicroSD card containing the

(Ton = 50 % | Toff = 50 %) updates), the signalisation LED blinks in red with a cyclical
ratio of 50 %.

Error during update or back up of the data logger. If the

Red
Always on Xcom-232i detects an error, the signalisation LED is
continuously red.

MicroSD card full. If the Xcom-232i detects that the

Blinks
MicroSD card is full, the signalisation LED blinks in red with
(Ton = 10 % | Toff = 90 %)
a cyclical ratio of 10 %.

Data logging. When the data logging function is

Always on
activated, the signalisation LED is green.

Communication (via RS-232 connection). When the

Blinks continuously communication via the RS-232 connection is active, the

Green (Ton = 20 % | Toff = 80 %) signalisation LED blinks in green with a cyclical ratio of 20
%.

In operation. The signalisation LED blinks in green twice

Blinks 2x when the Xcom-232i is in operation and none of the

above mentioned states are indicated.

Insertion of the SD card. When inserting an SD card, the

Orange On 1.5s signalisation LED is both red and green simultaneously for
1.5 seconds.

If several of the three states indicated by the red LED light occur simultaneously,
they will be displayed in the following priority order:
• Update processing
• Error during updating
• MicroSD card full
If the two states indicated by the green LED light occur simultaneously, the signal
indicating communication via RS-232 connection is reversed (Ton=80% |Toff=20%).

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8.2 XCOM-GSM
8.2.1 How much data will the Xcom-GSM use per month?
The basic data usage is about 2 Mega Bytes (MB or Mo) per month. If the Datalogger is enabled,
the quantity of used data will depend on the size of the installation.
For example:
A small installation with:
• 1 Xtender
• 1 VarioTrack
• 1 BSP
will use about 8 MB per month.

A medium sized installation with:

• 3 Xtender
• 1 VarioTrack
• 2 VarioString
• 1 BSP
will use about 20 MB per month.

Maximum usage for an installation is about 60 MB per month. These calculations do not include the
Remote Control usage.

8.2.2 My Xcom-GSM is well-configured, but doesn’t connect to the server.

What should I do?
The modem needs a lot of power to connect to the server. That is why we recommend to not exceed
10m of cable length and to place the modem as close as possible to the power supply device
(Xtender, VarioTrack or VarioString).

8.2.3 I entered the wrong PIN code and the Xcom-GSM has blocked my SIM card.
What should I do?
After 3 failed attempts, the modem blocks the SIM card and requires the PUK code for identification.
You need to insert the SIM card in a phone and unlock it by entering the PUK code.

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8.3 XCOM-LAN
8.3.1 I don't have a DHCP server in my network. What should I do?
By default, the Xcom-LAN is in DHCP/BOOTP mode. You can set a static IP address by accessing the
gateway.
Open your browser
Enter the default IP address in the address bar (indicated on the back of the gateway)
Enter the password (default password: xcomlan)
Click on " Network Settings " in the navigation bar
Change IP configuration from “DHCP/BOOTP” to “Static”
Set IP address, netmask, gateway and DNS server
Click on " Submit "
Click on " Save/Restart "

8.3.2 My Xcom-LAN is connected to a company network. What should I do?

The TCP port 83 may be blocked due to security settings. Please change the outbound rule for this
port.

8.3.3 My Xcom-LAN is well-configured and connects to the server, but I can’t

register it with the given GUID. What should I do?
It is possible the Moxa's TX counter is not working. If this counter is at zero, the Xcom's TX line is
damaged and must be replaced. Please contact Studer Innotec support in order to replace your
set.

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8.4 XCOM PORTAL

8.4.1 I can't register my new installation. What should I do?
To register a new installation, the installation needs to be:
1. Configured correctly and in accordance with the user manual.
2. Have been connected to the server at least once.
In order to validate that the installation has been correctly configured, the Xcom ID card (see in the
System Info menu in an RCC-02/-03 connected to the system) should indicate either Xcom-LAN for
an installation with Xcom-LAN or Xcom-GSM for an installation with Xcom-GSM.
In order to validate that the connection with the installation is well established, check that the RCC
displays the message "Server connected" when turning on the installation.

8.4.2 There are no datalogger files in the Datalogger tab. What should I do?
If the installation is new and the Micro SD card of the Xcom-LAN/-GSM is empty, it is normal that there
are no files on the server.
To activate the automatic recovery of the Datalogger:
1. The Xcom-LAN/-GSM needs to have a software version higher than 1.5.36
2. The Datalogger needs to be activated on the Xcom-LAN/-GSM (the green LED should be
continuously lit).
3. The Xcom-LAN/-GSM needs to have a micro SD card inserted continuously

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User manual V2.2 35

Studer Innotec SA
Rue des Casernes 57
1950 Sion – Switzerland

Tel. : +41(0) 27 205 60 80

Fax : +41(0) 27 205 60 88

[email protected]
www.studer-innotec.com