Shutterfly Digital Assistant (12/20/2023, 8:48:53 PM):

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Visitor (12/20/2023, 8:48:55 PM): #EBCM--BOT-GREETING-START#
Shutterfly Digital Assistant (12/20/2023, 8:48:58 PM): Hey Mirabel! I'm Shutterbot,
the Shutterfly Digital Assistant.
Shutterfly Digital Assistant (12/20/2023, 8:48:59 PM): This chat may be monitored
or recorded by us or our providers.
Shutterfly Digital Assistant (12/20/2023, 8:49:01 PM): See our
^{"t":"link","v":"Privacy
Policy","url":"https://shutterflyinc.com/privacy/","target":"_self"}^. By
continuing, you agree to our ^{"t":"link","v":"Terms &
Conditions","url":"https://shutterflyinc.com/terms-of-use/","target":"_self"}^.
Shutterfly Digital Assistant (12/20/2023, 8:49:02 PM): Select an option below or
ask me a question.
Shutterfly Digital Assistant (12/20/2023, 8:49:03 PM): Menu Options:
Check order status
Make order changes
View offers & promotions
Get product help
Something else
Visitor (12/20/2023, 8:49:07 PM): Something else
Shutterfly Digital Assistant (12/20/2023, 8:49:09 PM): In a few words, tell me what
I can help you with.
Visitor (12/20/2023, 8:50:26 PM): I’m following up on a recent chat with a
representative named Bernard, who said he upgraded my shipment to expedite it and
that I should receive an email confirmation, but I have not received that
confirmation
Shutterfly Digital Assistant (12/20/2023, 8:50:31 PM): The following information
may be helpful for you.
Shutterfly Digital Assistant (12/20/2023, 8:50:33 PM):
^{"t":"minicard","b":"Shutterfly Bot","resp":"a1jHu00000Knnf8IAB"}^
Shutterfly Digital Assistant (12/20/2023, 8:50:34 PM): Were you able to get what
you needed?
Shutterfly Digital Assistant (12/20/2023, 8:50:35 PM): Button Selections:
Yes
No
Visitor (12/20/2023, 8:50:40 PM): No
Shutterfly Digital Assistant (12/20/2023, 8:50:42 PM): Okay. If you still need
help, ask another question or pick a topic below:
Shutterfly Digital Assistant (12/20/2023, 8:50:43 PM): Menu Options:
Check order status
Make order changes
View offers & promotions
Get product help
Connect me with someone
Visitor (12/20/2023, 8:50:45 PM): Connect me with someone
Shutterfly Digital Assistant (12/20/2023, 8:50:47 PM): Okay.
Shutterfly Digital Assistant (12/20/2023, 8:50:49 PM): In a few words, tell me
anything else our team should know.
Visitor (12/20/2023, 8:52:07 PM): I’m following up on a chat with a representative
named Bernard that I had a couple hours ago, and he said he upgraded my shipment to
expedite it and that I should receive an email confirmation, but I have not
received that confirmation, and my tracking info still says it is expected to be
delivered Saturday instead of Friday.
Shutterfly Digital Assistant (12/20/2023, 8:52:10 PM): Thanks! I've created a case
for you: #15128881.
Shutterfly Digital Assistant (12/20/2023, 8:52:11 PM): I'll connect you now.
Rajkumar (12/20/2023, 8:52:14 PM): Welcome to Shutterfly! I'll be with you shortly.
Just a heads up, if you navigate away from this page, this chat window may not
follow. You may open a separate tab to navigate or simply use the back button to
return to this chat for further assistance
Rajkumar (12/20/2023, 8:52:25 PM): Before we get started, I noticed you’re using an
iOS device. Please ensure the device screen remains unlocked so our chat session
stays connected.
Visitor (12/20/2023, 8:52:33 PM): Ok
Rajkumar (12/20/2023, 8:52:47 PM): Hi, Mirabel! I appreciate the details. Just a
moment while I look them over…
Rajkumar (12/20/2023, 8:52:56 PM): I am really sorry you are going through this. I
will do everything I can do from my end to get this resolved for you.
Visitor (12/20/2023, 8:56:34 PM): Thank you
Rajkumar (12/20/2023, 8:56:57 PM): Please allow me two minutes to check the
previous chat of you.
Visitor (12/20/2023, 8:57:28 PM): Ok
Visitor (12/20/2023, 9:02:20 PM): Still there?
Rajkumar (12/20/2023, 9:02:28 PM): Thanks for being patience. Upon checking, I have
seen that the previous agent has successfully raised the request to expedite your
order.
Visitor (12/20/2023, 9:02:54 PM): Ok, great, can I get an email confirmation?
Rajkumar (12/20/2023, 9:05:35 PM): I am truly sorry that, for the expedite request
we could not receive any email confirmation. I am truly sorry for the
miscommunication by the previous agent.
Visitor (12/20/2023, 9:06:10 PM): Ok, when should I see the tracking information
get updated?
Rajkumar (12/20/2023, 9:10:47 PM): Please allow me a moment to check this for you.
Visitor (12/20/2023, 9:10:54 PM): Ok
Rajkumar (12/20/2023, 9:13:54 PM): Thanks for being patience.
Visitor (12/20/2023, 9:16:33 PM): Still there?
Rajkumar (12/20/2023, 9:17:48 PM): Upon checking, the expedite request is just a
preference. Rest assured, you will receive your order on or before Dec 23.
Rajkumar (12/20/2023, 9:18:53 PM): For this inconvenience, I will refund the
shipping cost in the form of Gift certificate so that you can use it for the future
orders with Shutterfly. Will that be okay with you?
Visitor (12/20/2023, 9:20:49 PM): Will that cancel the expedite request? I’m most
interested in receiving my delivery in the time frame that was communicated when I
placed my order (which was Wed 12/20 to Fri 12/22). I would be willing to pay for
this upgrade if necessary.
Rajkumar (12/20/2023, 9:25:04 PM): Not to worry, It will not affect the shipping of
your order. You will receive the order for sure before Dec 23. And you no need to
pay anything for shipping. Shall I add the refund of your shipping cost as Gift
certificates to your Shutterfly account for the inconvenience.
Visitor (12/20/2023, 9:26:29 PM): Ok
Rajkumar (12/20/2023, 9:27:16 PM): Please stay connected with me while I add the
gift certificate to your Shutterfly account.