Principles of Management

Section (2)

MCQs:
1. The marketing manager provides support and direction to his team to help them achieve the
desired goals. He may also give them performance reviews and provide feedback. This manager
is exercising his ….. role.
- a) Spokesperson
- b) Negotiator
- c) Entrepreneur
- d) Leader

2. Amir is the CEO of Abaya, a successful Egyptian clothing brand. He has decided to expand
internationally to obtain new customers for Abaya’s products. Amir is performing the ….. role.
- a) Leader
- b) Resource allocation
- c) Entrepreneur
- d) Negotiator

3. Essam is constantly working with suppliers, distributors, and labor unions to reach agreements
about the quality and price of inputs, technical, and human resources. According to Mintzberg,
Essam is performing the ……… role.
- a) Negotiator
- b) Entrepreneur
- c) Spokesperson
- d) Liaison

4. One example of the ……..role could be a regional manager in Abaya clothing Company
attending a ribbon-cutting ceremony every time a new store opens.
 - a) Spokesperson
- b) Liaison
- c) Figurehead
- d) Negotiator

5. In an organization, there is a big problem between two employees about who will do the work
of their absent peer. They need someone to solve this problem. The best manager for this
problem is:
- a) Leader
- b) Liaison
- c) Disturbance handler
- d) Negotiator

6. Ahmed is a manager in an oil company. One of his responsibilities is to move quickly to take
corrective actions to deal with a crisis like an oil spill or producing faulty goods or services.
According to Mintzberg, this relates to the ……… role.
- a) Spokesperson
- b) Disturbance handler
- c) Leader
- d) Negotiator

7. Karim is a branch manager. Karim takes the responsibility of communicating his branch's
resource needs to the company headquarters. He also coordinates the work of managers in
different departments in his branch. Karim is acting as a…..
- a) Leader
- b) Liaison
- c) Disturbance handler
- d) Negotiator
8. Nada is an R&D manager in an electronic firm. One of Nada’s responsibilities is to gather data
and keep track of trends. Nada is performing the….. role.
- a) Disseminator
- b) Monitor
- c) Spokesperson
- d) Liaison

9. The …… role relates to a marketing manager launching a national advertising campaign to

promote new goods and services.
- a) Disseminator
- b) Monitor
- c) Spokesperson
- d) Liaison

10. When Boeing appoints an engineer to be the "go-between" between the company's R&D
department and the government contractor which is sponsoring the creation of a new fighter
airplane, this is an example of which type of role?
- A) Monitor
- B) Liaison
- C) Figurehead
- D) Resource allocator
- E) Leader

11. Aly Noor is a production supervisor in the Abaya Clothing Company’s factory. He is
responsible for the daily supervision of workers. Aly is a…….
- A) Top manager
- B) Middle manager
- C) First-line manager
- D) None of the above
12. An accountant is responsible for making a yearly budget, so he needs ..............skills.
- A) Technical
- B) Interpersonal
- C) Decisional
- D) Communicational

13. John was recently promoted to the engineering manager position because of his knowledge
and ability to perform all the functions required in the engineering department. John was
promoted because of his………..skill.
- A) Conceptual
- B) Planning
- C) Human
- D) Technical
- E) Leading

14. The top management team at Bank USA, facing financial problems, decides to reduce the
number of middle managers by 10 percent in order to cut costs. This is an example of………...
- A) Innovation
- B) Restructuring
- C) Strategy
- D) Empowerment
- E) A self-managed team

15. A company giving employees a voice in important decisions that could affect them.This is an
example of…..
- A) Restructuring
- B) Self-management
- C) Total quality management
- D) Empowerment
- E) Innovation
16. Aly Noor is a production supervisor in the Abaya Clothing Company’s factory. He is
responsible for the daily supervision of workers. Aly is a…….
- A) Top manager
- B) Middle manager
- C) First-line manager
- D) None of the above

17. The ability to analyze and diagnose a situation and distinguish between cause and effect is
known as:
- A) Human skills
- B) Conceptual skills
- C) Technical skills
- D) Negotiation skills

18. You are managing a small retail business, and sales have dropped recently. To reduce losses,
you decide to eliminate several non-essential positions. What strategy are you using?
- A) Empowerment
- B) Restructuring
- C) Innovation
- D) Self-managed teams

19. You are a middle manager responsible for overseeing a new product launch. You need to
coordinate between different departments to ensure the project runs smoothly. Which managerial
role are you engaging in?
- A) Liaison
- B) Disturbance Handler
- C) Negotiator
- D) Entrepreneur
20. What type of management is necessary when a company is performing poorly and requires a
complete overhaul of its strategy?
- A) Turnaround management
- B) Strategic management
- C) Crisis management
- D) Empowerment

21. In which scenario is outsourcing most likely to occur?

- A) A company decides to give employees more decision-making authority
- B) A company contracts a foreign company to produce its goods
- C) A company expands its local workforce
- D) A company downsizes its domestic workforce

22. What term refers to the ability of one organization to outperform others by producing goods
or services more efficiently and effectively?
- A) Core competency
- B) Empowerment
- C) Innovation
- D) Competitive advantage
23. In crisis management, what is the primary goal of creating a crisis management team within
an organization?
A) To reduce employee turnover
B) To facilitate rapid decision-making and communication during emergencies
C) To develop new marketing strategies
D) To increase profits through cost-cutting measures
24. Social responsibility in business refers to:
A) A company’s obligation to maximize profits for shareholders
B) A company’s commitment to conducting business ethically and contributing to societal goals
C) The legal requirements for environmental compliance
D) The responsibility to only focus on customer satisfaction

25. What is the definition of a department in an organization?

A) A temporary project team that disbands after project completion
B) A group of managers and employees who work together and possess similar skills or use the
same knowledge, tools, or techniques
C) The senior management team responsible for strategic decisions
D) A separate legal entity responsible for financial transactions

26. Human Resource Management (HRM) primarily focuses on:

A) Developing new products and services
B) Managing the financial aspects of the organization
C) Create a highly trained and motivated workforce
D) Implementing information technology systems

27. Innovation in a business context refers to:

A) The process of developing new and improved goods or services
B) The ability to maintain steady profits over time
C) The process of Implementing new and improved goods or services
D) The reduction of costs in production processes

28. A GPS system used to optimize delivery routes is an example of:

A) Innovation in customer service
B) Technological advancement
C) Human resource management
D) A financial management tool

29. Which of the following is NOT a common challenge for management in a global
environment?
A) Maintaining ethical and socially responsible standards
B) Managing a diverse workforce
C) Ensuring all employees speak the same language
D) Utilizing new technologies
True/False:

1. Middle managers are responsible for daily supervision of the non-managerial employees who
perform many of the specific activities necessary to produce goods and services.

2. Organizational structure is a formal system of task and reporting relationships.

3. The monitor role involves giving a speech to inform the local community about the
organization’s future intentions.

4. The entrepreneur role involves allocating organizational resources among different tasks and
departments of the organization. Moreover, it relates to setting budgets and salaries of middle
and first-level managers.

5. The disseminator role relates to sharing information with others.

6. According to Mintzberg, decisional roles are roles that managers assume to provide direction
and supervision to both employees and the organization as a whole.

7. Top managers give more time to planning and organizing.

8. Technical skills are needed to see cause and effect relation inside the organization.

9. Empowerment involves giving employees less responsibility over their work.

10. A company contracting with another firm to handle its payroll services is an example of
restructuring.

11. Human skills are important at all levels of management.

12. Self-managed teams involve employees taking collective responsibility for their own work
activities.

13. Restructuring often involves reducing the workforce to increase efficiency.

14. Building a competitive advantage through innovation involves finding new ways to provide
goods or services.

15. Natural disasters are an example of human-created crises.

16. A manager who allocates resources among departments is performing the negotiator role.

17. Your company is hiring another firm to handle product distribution. This scenario is an
example of empowerment.

18. According to mintzberg, A leader's role primarily involves handling conflict between
employees.