Best Practices

Applying Update 24.3 to OpenText™

Extended ECM CE 24.2 with System
Center

Product: OpenText™ Extended ECM CE

Version: 24.3, 24.2
Task/Topic Administration, Deployment
Audience: Administrators
Platform: Windows 2016, SQL Server 2019
Document ID: 500483
Updated: July 17, 2024
 Best Practices – Applying Update 24.3

Contents
Introduction ................................................................................................................. 3
Find out about new OTCS update patch releases ........................................... 3
Backups ........................................................................................................... 3
Case Study Scenario .............................................................................................. 5
Current State of the System ...................................................................... 5
Documentation Review .............................................................................................. 6
Update Your Environment .......................................................................................... 8
OUTAGE WINDOW BEGINS........................................................................... 8
Update System Center..................................................................................... 8
Download and deploy outstanding patches ................................................... 12
Acquire and deploy Update 24.3 ............................................................................. 20
Update Analyzer Report - Deprecated patches ............................................. 20
Download Update, language packs and patches: ......................................... 22
Deploy the Update, language packs and patches: ........................................ 24
Compare files in Config folder with files in Config_Reference folder ................... 29
Post update tasks ..................................................................................................... 30
OUTAGE WINDOW ENDS ............................................................................ 32

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Introduction
With release OpenText™ Extended ECM CE 24.3, we have simplified software delivery
and installation. What was previously installed separately has now been consolidated
for OpenText™ Content Server. Independently, whether you have licensed Content
Server, Content Suite Platform, Extended ECM Platform, Extended ECM for
Microsoft® Office 365®, Extended ECM for SAP Solutions, Extended ECM for SAP
SuccessFactors, Extended ECM for Salesforce, Extended ECM for Engineering, or
Extended ECM for Government, you get the same Content Server. Content Server
combines related products, modules, and components in one installable software
package. There is no need to identify, check compatibility, check availability, and install
modules individually. By consolidating and simplifying our Content Server delivery, we
expect to provide a clearer view of all the capabilities and opportunities Extended ECM
can bring to you and your business. You will find these capabilities as structural
elements in this Release Notes document, as well as in the documentation.
For more information, review section 3.4 Documentation in the Extended ECM CE
24.3 Release Notes.
Update patches for OpenText™ Extended ECM CE are cumulative and are released
every quarter to correct errors in the software, address security issues, and provide
product enhancements.
Updates contain all fixes and enhancements from all previous Updates for that version
of Extended ECM CE. There is no need to install each of them all in sequence.
Updates are deployed using OpenText™ System Center Manager. This document
walks you, the Extended ECM CE Administrator, through the deployment of an
Extended ECM CE Update using only System Center Manager.

Find out about new OTCS update patch releases

When new Updates are released a Customer Advisory is issued to subscribers.
Announcements are also included in the Information Matters newsletter. This form of
notification is subject to the release of the latest issue; however, Information Matters is
designed to help you get the most out of your OpenText ECM solutions. In addition to
patch notifications, there are Best Practices, latest product tips, and real-world
examples to help you make the most of your ECM investment. To sign up for
Information Matters, please visit the link below:
Information Matters Newsletter Subscription

Backups
It is both a good practice and highly recommended to make full backups, including the
following, prior to installing a patch:
• OpenText Content Server (OTCS) installation directory (OTHOME)
• Database
• Index

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• External File Store (EFS)

Backups should be located on another drive, machine, or tape. Data across these
components of Extended ECM CE must be in sync with each other to maintain data
integrity. In addition, backups cannot be safely done asynchronously if Extended ECM
CE is active. Shut down the OTCS services prior to starting the backup.
With some Update releases, there may be instances where the index structure will be
modified; therefore a backup of the index is necessary. If you have a clustered
environment with multiple admin servers, verify that all admin servers are running and
available before shutting them down.

IMPORTANT: Before making any changes, always ensure that

you have backups of your search index, all the files in the \config\
directory and the existing otsearch.jar file.
For a complete list of new features and fixed issues, please refer
to the Extended ECM CE 24.3 Release Notes.

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Case Study Scenario

Current State of the System
The system is bilingual (English and French), and the current patch level is 24.2.
The test environment is an exact replica of the production environment.
This document walks you through the application of Update 24.3 to this deployment
using OpenText System Center.
Next the documentation will be reviewed.

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Documentation Review
The first step is to review the Extended ECM CE 24.3 Release Notes thoroughly. This
is mandatory. From this review you can also check to see if any of the installed hotfixes
on the system are now included in the new Update. The Extended ECM CE 24.3
Release Notes describe updates and last-minute changes in the corresponding version
of OTCS. These Release Notes provide an overview of Extended ECM Family CE 24.3
including new features, delivery information, and supported platforms.
These Release Notes apply to the following products:
• Content Suite 24.3
• Extended ECM for Engineering 24.3
• Extended ECM for Government 24.3
• Extended ECM for Microsoft Office 365 24.3
• Extended ECM for Salesforce 24.3
• Extended ECM for SAP Solutions 24.3
• Extended ECM Platform 24.3
• SAP Extended ECM for SuccessFactors 24.3
• Extended ECM 24.3
OpenText recommends that you read these Release Notes in conjunction with any
other supplied documentation with the Update patch for a complete list of changes.
The patch Release file is broken down into the following sections:
• Introduction
• New Features
• Packaging and Documentation
• Installation and Upgrade Notes
• Fixes of Note
• Security Fixes
• Important Information
• Contact Information
It is critical that you review the Release Notes and note any items that are relevant to
your system.
Next, the Search Engine 24.3 Release Notes document is reviewed for
information on any changes.

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IMPORTANT: It is possible that the tracking number for the issue

you reported has been included under a master tracking number,
so it may not appear in the Readme file. Contact OpenText
Customer Support for assistance.

The Extended ECM CE 24.3 Notable Fixes document is a Microsoft® Excel

spreadsheet detailing the notable fixes for this update.
The Extended ECM 24.3 Known Issues document lists all known issues with this
release
With all the documentation reviewed, the next step will be to ensure the environment
is up to date on patches for the current patch level. All the next steps are performed in
a test environment prior to application on the production environment.

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Update Your Environment

A best practice is to update your environment with the latest hotfixes for your current
update level. This operation can be performed as part of applying the update. This
operation will be performed using System Center Manager.
The System Center Manager application is designed to manage updates and patches
across the cluster. Use System Center Manager to keep your supported OpenText
software products up to date, using its built-in patching and updating capabilities.
System Center Manager has a manifest that is updated daily, making it aware of
software patches and updates as soon as they become available. System Center
Manager oversees the entire patching process. It downloads patches and updates and
applies them automatically and systematically.
The System Center Manager manifest also contains information on OpenText product
releases, so it can inform you of any new OpenText software that becomes available.
You can obtain product information and download product installers automatically from
the System Center Manager Catalog. Once you have downloaded a product installer
to System Center Manager, you can use it in an Execution Plan to install software on
your managed Systems.

OUTAGE WINDOW BEGINS

Update System Center

1. Log on to Extended ECM CE. In the Server Configuration section of the
Administration page, click the Cluster Management link.

2. Click the Go to System Center Manager link.

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3. Log in to System Center Manager.

4. If a notification appears stating “An update for System Center is available”, click
“Start Update”.

5. Otherwise, confirm that all the agents are online, and then click the Notification
bell.

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6. The Notification sidebar will load. Note that there is an update to System Center
available. Click on System update available.

7. Click on My Support to download.

8. This action will open a new tab to authenticate to MySupport.

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9. The System Center update will download.

10. Click Next.

11. Click Install.

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12. After applying the update, system will temporarily disconnect while the System
Center Agent is updated.

13. Once the system update completes click Close.

Download and deploy outstanding patches

14. Once the System Center Agent has been upgraded, wait for the message that
states the system is online. Click Content Server 24.2.0 in the Patches and
Updates tile.

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15. Expand the Download Updates section.

16. Click on Content Server 24.2.0. System Center Manager lists any outstanding
patches. Select the top check box to choose all the outstanding hotfixes (if any) In
this example there are , so click Download 15 items.

17. Log on with your My Support credentials.

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18. The download commences.

19. Once the download is complete, click Deploy Updates.

20. Select 24.2.0. Click Next.

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21. Click Next.

22. Log on to the master host with the proper credentials.

23. Once the prerequisite checks has passed successfully, click View details.

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24. All checks have passed. Click Close.

25. Click Next to deploy.

26. A pop up message will appear. Review the material and select the checkbox that
you have read the statement and wish to proceed. Click Deploy.

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27. Click Finish.

28. Click Patch installation of the active Status.

29. Click Systems.

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30. Click View under Actions

31. You can now monitor the Status of the installation until complete. Click Close
when complete.

32. With all outstanding hotfixes applied, click the Notification icon. You should see
each server listed with a Patch installation complete message. Click Close when
complete.

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33. With all outstanding hotfixes applied, click the Home tab.

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Acquire and deploy Update 24.3

The next step will be to prepare for the deployment of 24.3, starting with an analysis of
the system.

Update Analyzer Report - Deprecated patches

System Center Manager includes a Content Server Update Analyzer tool. The tool will
analyze your deployment and create a report with a list of the deprecated hotfixes
which will be removed by System Center as part of the task of applying the Update.
34. From the main menu, under the section Patches and Updates, click on Content
Server 24.2.0.

`
35. Under Content Server 24.2.0>Product Components>Content Server, select
the System name checkbox and then click Update Analysis.

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36. Select the check box adjacent to System to select every instance of Content
Server. Select 24.3.0 from the Target Update and then click Analyze.

37. Click Yes.

38. The tool performs the analysis of the cluster.

39. Once complete, click the View Report link.

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40. Make note of the list of deprecated hotfixes.

41. When complete, click Content Server 24.3.0 under Download Updates.

Download Update, language packs and patches:

42. The Status section will list the new update, language packs, and the any additional
patches will be listed below. Click on the Download 25 items tab.

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43. Sign into My Support. Click Start Download.

44. The overall download for each Content Server instance appears on the
Downloads view of the Activities page. You can expand the view to monitor the
download of each patch.

45. Once complete, click on Deploy Updates.

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Deploy the Update, language packs and patches:

46. Select 24.3.0 from the Update dropdown list. There will be a message “Items on
this page contains warnings. View details.” Click on details.

47. The warning lists the deprecated patches that are flagged for removal. Click Close,
and then click Next.

48. There are no critical Release Notes to review. Click Next.

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49. Click Next.

50. Log in with the sys_support credentials to authorize the installation. Password is
the same as the Admin account. Click Authenticate.

51. Once the prerequisite checks are complete. Click View details.

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52. Click Close when review complete.

53. Click Next.

54. Review the note. Click the checkbox to acknowledge. Click Deploy to begin
installation.

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55. Click Finish.

56. Click Patch installation of the active Status.

57. Click on Systems.

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58. Click View details for installation progress as well.

59. Once all the installation tasks are complete, click Close. Return to the Systems
tab.

60. Click on the Notification Bell.

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61. The message will read “Patch installation complete.” Click Close when complete

At this point, you should analyze the changes made by the Update.

Compare files in Config folder with files in Config_Reference

folder
The Update places reference copies of the modified configuration files in the
config_reference subfolder of the <Content_Server_home>\config\ folder.
The Configuration File Changes section of the Content Server Release Notes explains
how these files differ from your existing configuration files.

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Post update tasks

1. Log in to the system.

2. Open the Content Server Administration page, go to the Core System –

Database Configuration section, and click on Maintain Current Database.

3. If the message “Content Server” is currently unavailable appears, click

Upgrade Status.

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4. Click Continue to go to the Restart Content Server page.

NOTE: If the banner still shows Extended ECM CE 24.2, please

clear your browser cache of images and files, and then refresh the
page. Extended ECM CE 24.3 will now display

5. In the Search Administration section, click the Open the System Object
Volume link.

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6. Ensure that all Search and indexing processes are running.

OUTAGE WINDOW ENDS

The environment is now completely patched and back in service.
Welcome to Extended ECM CE 24.3!

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Patches may get updated from time to time. When this occurs, the patch numbers
change. As a result, OpenText recommends that customers use System Center to
apply patches. System Center has a manifest that is updated daily, making it aware of
software patches and updates as soon as they become available.

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