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WISE Knowledge Tool 01 Access

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jafar aboobaker
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13 views11 pages

WISE Knowledge Tool 01 Access

Uploaded by

jafar aboobaker
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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WISE Access

CS Global Training
August 2024
Objectives
After completing this short training, you will be able to:

• Access the WISE knowledge tool based on your role:


• Everyone (Direct URL)
• HP Assisted Technical Support (CDAX)
• HP Channel and Field Service (CSDP and Partner First Portal)
Direct URL (set region and language)
Direct URL > Single Sign On (SSO) See WISE by region/language
https://wise.hp.com/wise/home/ams-en
AMS
https://wise.hp.com/wise/home/ams-en
https://wise.hp.com/wise/home/ams-es
https://wise.hp.com/wise/home/ams-pt

APJ
https://wise.hp.com/wise/home/apj-en
https://wise.hp.com/wise/home/apj-ja
https://wise.hp.com/wise/home/apj-ko
https://wise.hp.com/wise/home/apj-zh-Hans
https://wise.hp.com/wise/home/apj-zh-Hant

EMEA
https://wise.hp.com/wise/home/emea-en
Business segment
User profile will contain the data to automatically select Commercial or Consumer.
If prompted, select. Switch at anytime.
CDAX – KB Article
Access directly from CDAX

1. Direct link from CDAX Case


2. Jump to WISE Search or PDP

2
1
CSDP – Knowledge & Training
1
Access directly from
CSDP

Knowledge & Training

1. Use the header, or


2. Use the action button
CSDP: HP Technical Information

Click HP Technical Information to launch WISE


Partner First Portal – Services & Support
Partner First Portal: Technical Documentation
Troubleshooting suggestions
If you have trouble signing in, try these steps

1. Clear browser session


2. Try alternative browser
3. On the WISE sign in page, click Get Support
Thank You

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